Assertive Communication Skills | Satish Kumar Sahani | Skillshare
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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

    • 1.

      Why you should join this course ?

      2:05

    • 2.

      Introduction to Assertiveness Skills ?

      3:15

    • 3.

      What is Assertiveness Skills ?

      4:13

    • 4.

      What are the principles of Assetiveness Skills ?

      2:37

    • 5.

      What are the characterstics of Assertiveness Skills ?

      1:52

    • 6.

      What are the Advantages of Assertiveness Skills ?

      4:46

    • 7.

      Why is Assertiveness important ?

      3:20

    • 8.

      What are different types of behaviour ?

      3:47

    • 9.

      Why people are not Assertive ?

      4:17

    • 10.

      How to deal with Non-Assertiveness ?

      2:08

    • 11.

      How to express Assertiveness ?

      7:10

    • 12.

      How can you become more Assertive ?

      5:07

    • 13.

      Some tips for becoming Assertive ?

      4:04

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About This Class

The class is about learning Assertive skills which will make you more confident and job-ready. You will learn how to deal with difficult situations and people around you by being assertive about your own rights and beliefs.

This class is for anyone who wants to be more confident in life by asserting their views and expressing their feelings. It is for someone who wants to learn how to face new challenges in life by getting out of their comfort zone.

In life, you will find three kinds of people, one who will accept whatever comes his or her way, another who will force others to believe and accept whatever he or she believes is right, and the third who will stand for not only their own rights but also others in a firm and respectful way.  

Being Assertive will make you feel more confident about yourself and will train you to stand up for yourself and for others in any situation.

No matter whether you are a student, professional, or businessman, there will be situations in life where you need to stand and assert your rights and beliefs.

All you need is 30-40 minutes of your precious time with complete focus to understand the concept of assertiveness and how developing this one skill can change your entire life.

The course will flow in form of audio-visual slides with graphics and animations which will make your learning a pleasant and memorable experience. 

You should join the course if the answer to any of the questions is “Yes”.

  1. Do you feel less confident to express yourself in front of people?
  2. Do you feel shy or hide your feelings and emotions?
  3. Do you feel afraid to take on new challenges in life and want to be always in your comfort zone?
  4. Do you think people take advantage of you and do not take you seriously?
  5. Do you find it difficult to say “NO” to people?

Meet Your Teacher

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Satish Kumar Sahani

Learn to Earn and Earn to Learn

Teacher

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I believe in spreading knowledge through sharing of information and expertise which I have gained over the years while working ... See full profile

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Transcripts

1. Why you should join this course ?: Hello, welcome to my course on enhancing your assertiveness skill. Well, let me ask you certain questions. Do you feel less confident to express in front of people? Do you feel shy or hide your feelings and emotions? Do you feel afraid to take on new challenges and leaf? Want to always be in your comfort zone. Do you think people take advantage of you and do not take you seriously? Do you find it difficult to say no to people? Well, if the answer to any of these questions as yes, you have no more excuse. This course you're going to learn how to be more assertive. This class is about learning assertive skills which will make you more confident, job ready. You will learn how to deal with difficult situations and people around you by being more assertive about your own grades and belief. Where there were a decade of experience and soft skills. I am going to make you a target professional, which will give you a confidence positive approach towards a job and leave. This course is for professional students and learners. For anyone who wants to be more confident in life by asserting their views and expressing their feelings. The scores is for someone who wants to learn how to face new challenges in life. By getting out of the comfort zone. Life will find three kinds of people. One, we will accept whatever come his or her way. The other who will force others to believe and accept whatever he or she believes his rate. And the third, who will stand not only for their own rights but also for the others. And that's what you're going to learn in this course. You're going to learn how to be more assertive. It's time for you to grow in life with courage and confidence with a 100% success. Let's do this. Let's enroll for this course. 2. Introduction to Assertiveness Skills ?: What is assertiveness? Well-being? Assertive means you are able to stand up for your own rates or for other people's rate. You stand up for the rights of others and your own innovative gum in a positive way. Without being aggressive, rude, or passively accepting whatever is wrong. You are formally putting your point across. You are expressing to the world what you believe in, not accepting whatever the people are saying. You have your own point of view, you have your own opinion. Many idioms. Your positive insistence on recognition of your own rates is assertiveness. It has standing up for your own personal feelings, expression, thoughts, belief. Being assertive should always come in form of respecting others. Thoughts, feelings, and belief. When you want to put your point across, you should be able to listen to the others as well. That is also an assertive behavior. If I talk about the three kinds of personality, they are passive, aggressive, and assertive. A passive person is a person who will accept anything and everything that comes his way. He will never express his opinion. He will not be a confident person who will accept whatever the world has to say. However, if you are in an aggressive person, you'll be extremely dominating. You'll try to gum over the opinion in dominant yourself and get your work done. Training means, which is again, knock the right kind of behavior. Being assertive is run to take into consideration your own in the other people, right? Views, opinion, wishes, wants, needs, and desires. You are an open person. If you are an assertive person, you're assertive behavior will express yourself to be opened in expressing yourself your thoughts and feelings and willing College also, the others to come forward. Listening to the views of others and responding appropriately will help you to come to an agreement. Accepting responsibilities and being able to delegate will help you to overcome the difficulty of doing all the things on your own. Also excruciating and accepting the other person the way the person is. There's also a form of assertive behavior. Being able to admit your own mistake and apologize and maintain self-control. While your behavior in different situations of life will entirely depend upon the kind of posterity you are. And it's for you to decide what side of your personality you want to express. Whether you want to be aggressive, passive, or assertive. 3. What is Assertiveness Skills ?: Have you ever fought for your rates? Have you ever stood up for what you believed? Do you believe that it's better to stand up for your rights and voice your opinion rather than to sit and listen to what people have to say. What if he can firmly put your views across your point, across to the others without getting bogged down or without disrespecting others. That skill is called assertiveness. Notice not being basically aggressive. It is being self-assured. With positive attitude. The aggressive nature is defined by an aggressive person. You cannot be dogmatic as well. You cannot listen to whatever the people have to say about you. You need to follow mural opinion. You need to come out confidently. Unique could be self-assured, not only for yourself, but what you are seeing to the others. It is asking for what you want firmly, unfairly. Basically, people get confused between being assertive and aggressive. Now assertiveness does based on balance, you're not hurting the adipose and sentiment. You're not disrespecting anyone, but you're putting your point across. However, aggressive behavior is completely dominating the others in any way. And it is never a balanced approach. Rather, it's an approach where you want to win the other person because of your own pride or confidence, which is aggressive nature, and it should definitely be avoided. But everyone, most of the people who have seen who are growing up in life or who are at the top of the ladder, would be making great managers. They would be negotiating successful win-win solutions, better doers and problem-solvers. They don't get stressed and relaxed in their daily work. They have greater job satisfaction. Who are these people? The people who are assertive, the people who voice their opinion, the people who express themselves, people who are firm to stand up for their rights. These are the people who are happily satisfied. Anna, living a better life. Many times you must have seen people just getting confused between an assertive person, an aggressive person. Most of the organizations, Radha would not prefer an assertive person. They believed that an employee who stands for his rights may defy the rules of the organization, but that's not correct. If you cannot stand for yourself, who else? We'll just imagine you have no voice of your own. Why would others listen to you? So it's important to be assertive and not get subjugated by the influence of others, not to speak for yourself. That is absolutely wrong. Many times, once you want to be assertive, unique to value yourself, your opinion, your thoughts, your beliefs. You also need to voice your opinion. You cannot controls people's emotions and what people are doing in their own life. But you are the person who can control himself or herself. So why don't you do it? This is the era where you need to express yourself no matter what work you do, you need to be open to criticism. Many times people just take advantage of you because every time they come up to you, you say yes, but learn to say no. It is you who asked to get the preference over the others. You need to do your own work first only then you will be able to help others. Don't get into that zone where you are, where you are helping others but not been able to complete your own work. You need to review your progress. You need to review your performance. 4. What are the principles of Assetiveness Skills ?: Let's talk about principles of assertiveness. While we have already discussed being assertive as being more self-confident with right amount of assertiveness and respect for others who are not only sharpen your intelligence, but also become a great leader. You need to understand the context and have your own positive trait at all the levels of influence from regional, national organizational and have a forceful direction. You need to evaluate your level of assertiveness. You need to find goals and stick to them. Identify goals in your life that you can do through an assessment by keeping your feelings and your goals intact. Also, you can challenge yourself in a diamond manner. You can achieve those goals as well. Also focusing on building relationships through being assertive. Many times you will be in uncomfortable situations, would experience you will try to get overread this kind of situation. Having worked with colleagues and casual acquaintance, you will learn how to deal with people. You need to be true to yourself. You need to make deliberate choices of building interpersonal relationship. You need to feel authentic about yourself because you are expressing your true self. Being careful that you are not in any way becoming a nuisance or Bully for any of the person. You want to monitor, what is your impact on others? Also, if you want to have an assertive behavior, there are certain do's and don'ts which you need to follow. You need to assess your own degree of assertiveness. In our Scotus for feedback. The others will tell you whether you are an assertive or an aggressive person. You need to set realistic goals to make small changes in your behavior and stick to them. Once you know what kind of behavior you possess after you have taken feedback of your friends, family, colleagues. Now you need to set goals, how to make yourself better, assertive person. You need to build relationships with colleagues outside of work so that you feel more comfortable speaking to strangers and other people. 5. What are the characterstics of Assertiveness Skills ?: What are the characteristics of assertive behavior? What an assertive person will always express what they feel. They are confident to share their opinion. They say no without feeling guilty. They can disagree with people respectfully. They express self confidence without a feeling of pride or anger. In assertive person expresses his or her thoughts clearly and confidently without disrespecting the other person. An aggressive person on the other side will force or thrust his or her opinion without giving respect to the adiposity. And assertive people. Audio assertive person as a self-confident, an aggressive people are normally all confident on the boast about themselves. Assertiveness makes you express what is right and fair. Aggression makes you focus on achieving your needs without a concern about what is fair. How can you become a certified? Being assertive helps you meet your needs better. It helps you control anger and resentment. Helps you achieve respectful and personal and professional relationship. It'll minimize arguments and conflicts. It'll make you feel content and confident. You can practice being assertive by being aware of what you feel need and think. You need to listen to others opinion without being overly influenced. Express your opinion when asked. Many times you need to practice asking for things. What you need. That is express yourself more openly. 6. What are the Advantages of Assertiveness Skills ?: Of the advantages to speak with assertiveness. What many dams while we have conversation with others, we don't use I statements. We don't prefer to give insistence to our own self. And that is why it is important to put your point across with you as the focus, with you, as the person who has an opinion. Make sure that whenever you have quantization, you focus on facts and figures rather than going on certain things which are not fracture. At the same time, you also need to acknowledge how the other person is feeling, the emotions of the people. Often, if you say something once people might not listen to you, but if you say that thing again and again, people will start listening to you. You need to demonstrate that you are not there for conflict, but proceed cooperation. Your objective should be to be understood and not be in a conflict zone. You need to find areas of agreement while still talking about differences. You need to say how it is without even affecting your own postnatal life. Many a times we say yes to all the things that comes our way. But because of that, yes, we may not be able to achieve our own goals in life. If you want to learn assertive communication, it can strengthen your relationship. It can reduce stress and conflict from your life. And at the same time, it can provide social support. When you're facing difficult times. Why you shouldn't speak or why you shouldn't be assertive. I didn't find any reasons. Also why you're assertive. You can handle a difficult situations in life. Maybe your coworkers, your distress and life. It empowers you to draw a necessity boundaries beyond which you may not want to allow someone to enter. You can improve your style by respecting others, by understanding how you can help and develop boundaries, not only for yourself but also for the other relationships. As I said, the biggest advantage of being assertive is that you feel less stressed. You feel relieved. You feel that you have said what you had two. That's why you don't get in under pressure, right? If you wanted to be a better communicator, you need to be assertive. You need to be factual about what you don't lake. You don't need to exaggerate. But put your point across with you in perspective. You need to put all things out no matter what the people have to say or belief. Also, when we talk about understanding assertive skills, it is crucial to understand that assertiveness skills and techniques. Always not going to work, right? Maybe your assertiveness appears to be an aggressive behavior by the others. Well, you may think that you are doing in assertive behavior by the other person might consider you aggressive. And that's where you need to ensure that your assertiveness doesn't get converted to aggressiveness. Once you start doing it, you would be able to become a better communicator. Your ability to express positive and negatives aspect of your life, your ideas and feelings in an honest and direct way will help you not only recognize your own rights, but also respect the rights of others. You'll start taking responsibility without judging or blaming people. Assertiveness will help you feel good about yourself and others. It'll help you achieve your goals in life. It will protect you from being taken advantage of by others. It'll lead you to development of mutual respect with others without even hurting yourself and others. Assertiveness will make your decision-making Freed. Really nice. Because it'll increase your self-esteem. Adding City. And I'm sure this feeling will certainly be of great help to you. 7. Why is Assertiveness important ?: Now why is assertiveness important? While we already have God, this idea that assertiveness is a social skills which effectively communicates not only your own expression and feelings, but also simultaneously respecting the feelings, emotions, and views of others. An assertive person respect to fully communicates his own position, boundaries, limitations, Act, his beliefs to the other people. It is important to clearly communicate your ideas. If you want to be heard by other people, you need to be assertive. You need to set your boundaries and make demands with your ability to be assertive in an autoregressive way, you can become a better person everyday. As we have already discussed, some of the benefits of being assertive is to have better relationship. To increase your self-esteem confidence, greater sense of urgency. You should, or you will not get into depression. Or you will avoid anxiety and stress. If you are not asserting yourself, you will have low self-esteem. You may fall emotionally week. In extreme cases, you will completely lose sight of yourself. Insecurity, anxiety. Your way of dealing with people will be completely changed until not be good for your life. We have also learned how to be assertive through expressing confidence, by maintaining eye contact with a positive body language, having a positive belief on yourself, and putting your point across reasonably wet logic. Coherence. Assertive people are able to honestly put their thoughts and feelings in a respectful way. They actively listened to the others in consider others people perspective and opinion. Deserted people are able to maintain control over their feelings and they also admit when they make mistakes. So you can become more assertive by understanding your emotions and feelings, listening to others carefully. By coming to a win-win situation wherein you don't argue or attack the other person, but you convincingly put your point across. Also, we have discussed about the difference between being an aggressive assertive and a passive person. A difference between assertiveness and passiveness is a passive bus and would always listen and do whatever others have to say. He will not form up his own opinion. He will lack the confidence. He will not lead and make decisions. So that's the basic difference. And if we talk about the difference between assertiveness and aggression, aggressive people will always be very aggregate, may, might use offensive language. They'll have violent behavior. They will be telling you instead of requesting or asking you, they will try to bully farmers appeared or opinion and may also physically threatened you as well. 8. What are different types of behaviour ?: Let us study the types of behavior. You might have seen. People who are aggressive. They tried to be bossy, arrogant. They tried to put their point of view on the other person in a very forceful manner. They have strong opinion. They ensured that your voice is not heard. This kind of person is aggressive. However, you must have also come across people who are indirectly aggressive. They will try to pass sarcastic comments. They'll try to be ambiguous and will insinuate we enter manipulatively, will make you feel guilty about something. And hence, they will try to take advantage of your emotions out of the kind of personality or behavior which is called submissive. Now this kind of person feels helpless, passive, not able to take any decision, is apologetic. He will do whatever you say. This kind of person does not have his own point of view, his own opinion. Assertive. West, That's what we're talking about in this course. A person was direct, honest, responsible, and spontaneous, express his point of view. This person will ensure that while asserting his point of view and expressing his thoughts, he is not hurting the feelings and sentiments of others. What are some of the important characteristics of assertiveness and communication? Good icon tack. Because once you have an icon duct, you enthuse on prudence. You short interest and sincerity towards the adiposity. Positive body posture shows your seriousness, shows your standard of communication. Gestures helps you to add value to your communication. To emphasize, to stress upon something which you want to say. Voice plays a very important role in expressing the ****** off your conversation. Diming is at most important because that will determine your success. At what time with whom you are docking. Walk has important. Last but not the least, as the carbon that is content. How you are going to choose, what you're going to say to other people that will make a big difference. As I've already said, you need to have strong I-statements wherein you are emphasizing yourself through assertive communication. Many times, people would come in, ask you to do something for themselves to suit something from. So how do you deal with that situation? You need to politely say no. At the same time, give reasons as well. Sort of communication is an effective strategy because it helps you express your views to achieve your goals without hurting these antibodies of others or alienating others. And it also develop self-respect as well. The Parisians of assertive communication is confidence. Because assertiveness is all about confidence. Having control of the situation, having clarity of message of what you want to put across to the people. 9. Why people are not Assertive ?: Now why people don't assert themselves? Well, it is because of many reasons, some of which could be the inherent personality. The personality of the person from the childhood, the kinds of experiences, the kind of life events that might not happen in his or her life will determine why people are not assertive. Because of which there is lack of confidence and self-esteem. This also makes the person less assertive in the future. Low self-esteem and self-confidence. Also different types of roles and responsibilities. Such as, for example, the kind of work which a person does in the society. That also brings lot of feeling of discomfort or low self-esteem. If a person is working at the lower strata of the society and he is doing low paying jobs. He may not be as assertive because that's what p is suppose to do. Not assert himself and do whatever work is given to him. Also, the past expedience. Many times you go through different experiences wherein you don't express yourself or you have learned it that way. Also, stress plays a very important role when people are assertive and they don't express themselves rate. They would rather be happy and what they already have in life. Rather than putting across incoming as an assertive person, they're happy, even if they're not appreciated or they're not able to express themselves. Also personality traits. As I said, it depends upon the kind of childhood and the values which you have received from your family will also play a very important role in determining whether you are an assertive or a passive person. Data certain rights and responsibilities to be assertive is to understand that everyone has certain human rights which should be respected. And our PEDOT, once you realize this, most of the problems, most of the situations, and the way you think about others changes completely. You are responding positively to the other person. You are not responding passively and not allowing others to ignore you or neglect to. Radha. Once you start behaving in an assertive manner, people would rather appreciate and would like to associate with you in whatever form of life URN. Now, assertiveness should always include your expression, expressing your feelings, your opinions, your values, and belief. If you have a change of opinion, if you want to express that, you don't agree with what is being said. You can have a change in one's mind. You can make your own decisions. You can even see that they don't know about certain things. Many times people believed that saying no to something is wrong, but that's not true. If you don't know something, you should be upfront to acknowledge and accept that you don't know it, but you're open to knowing about that particular thing, right? You should definitely express know, if you are not in a position to complete an assignment or a commitment, rather than seeing a yes and not doing the work, It's better to say no in the first instance itself. Personal freedom, privacy to be independent and alone also plays a very important role. And this is how your assertiveness is pitta mind. 10. How to deal with Non-Assertiveness ?: Now how could deal with non assertiveness? Thank you. Had a person who is assertive, but you're dealing with a person who is having a passive behavior. Now this person already has low self-esteem and low confidence. Dispersion doesn't open up. This person is shy, not able to put his point across. So how do you interact? How do you behave? How do you deal with a passive behavior? Well, some way in which you can demonstrate or you can express yourself with a passive person is to give him the confidence to allow him to express himself. You shouldn't make that The makes sure that the other person contributions are valued. You need to take the initiative step towards increasing the self esteem and confidence of the adipose and you can encourage their contribution through open questioning. You can show that you value their opinion. You encourage people to be more open in voicing their feeling wishes, and ideas. You do not allow yourself to take responsibilities. You show that you're interested in what the other person has to say. Similarly, if you're dealing with aggressive behavior, if you're dealing with a person who's very aggressive. The first and the most important is that you need to acknowledge that this kind of person would be difficult. Two 100, which would require your own self-control because an aggressive person will be rude, arrogant, and excessively a while and with his words and actions, you as opposed to being an assertive person, needs to have self-controlled. You need to express yourself not only verbally, but also through nonverbal messages. You need to respond defensively and ensured that the negative attitude is not transferred to your own behavior. So as an assertive person, you need to be very firm in dealing with aggressive behavior and express your displeasure both verbally and non-verbally. 11. How to express Assertiveness ?: Now how can you express your assertiveness? Well, if you can put your point across your feelings, your, your needs, the result would be that you would be expressing yourself. You'll be telling the world, what do you feel about? And that's what is important. Being assertive reduces your stress and helps you to communicate better. So why wouldn't you practise assertiveness to improve your communication skills and live a better life. Not being assertive is based on mutual respect. Now once we talk to someone in once we shared our views and opinions, it is giving respect to the other person. It's not that you are accepting whatever the other person is seeing you and having your own point of view, which is a great communication style. Now being assertive shows that you respect yourself, but you're also willing to stand for your ideas and express your thoughts and feelings? Yes, that's definitely true. It also demonstrates that you are aware of other people's right and you respect that. You not only talk about yourself, but you also fight for the rights of others. If you feel that someone is not doing justice to the other person, you stand up for that person because it's not about your own voice, It's above the voice of the people you are standing for what is right, and that is what is being assertive. Now most of the times your style may be passive. Passive person is someone who will listen to anything and everything. You will not think about what people are saying about him. He will just accept the way the life is going. He will not have any energy, no excitement. He will say yes to everything. If people will tell him to go and stand at some place, he will stand for hours without even objecting once that kind of posts it is a passive posted. Do you want to become a passive person? Never. Well, if you're a stylus passive, you'll may be very shy or easy-going. You may just save that. I'll go whatever you say, I'll do whatever you say. I'm okay with it. You will never want to get into conflict. You would never want to put your opinion. Because the, the message that you're sending, the feeling, it may not be as important to the other people. And that's why you are a passive person, should never become a passive personality. Imagine, in today's world, if you don't express yourself, will you get opportunities in life to excel and grow? No, you will not. Never be a passive person. Because a passive person will increase your stress level will make you angry from wooden, you'll not be able to express yourself because you have never done that. You'll have a feeling of resentment, feeling of victimization. And many a times you would want to take revenge. That is what a passive behavior can make you as opposed to would you want to become that person? Know how many times people feel that if they're aggressive, there'll be, there'll be more dominating. But they don't realize that being aggressive don't stem to an extremely rude person who sometimes is regarded as a bully, who will try to get their work done by disrespecting others, by howling and shouting on others, by humiliating an intimidating the other person. Can you imagine the kind of respect this person will be getting an aggressive person? Absolutely no respect. No person would want to even talk to an aggressive person. Forget about having a positive feeling. If you're shouting in someone, if you're trying to dominate the other person and trying to get your work done through your own way. Being aggressive behavior, it would not be appreciated. And it's not the right kind of behavior which you need to possess. If you'll be assertive, you have a healthier communication style. People will not take advantage of you. It can help you to build your self-confidence. It will help you to recognize your own feeling, get respect from others. It will drastically improve your communication skills. Communication skill is all about opening up. It's all about expressing your views and opinions. So if you're not doing that, how would be a good communicator? There will never be a win-win situation for you and for the others because you're not expressing yourself. Your decision-making will be poor. Because you will accept whatever is being said. You will never get into honest relationships and no job, job satisfaction. If you want your self-esteem to be high, bill, better relationship with great job satisfaction. Being assertive is the only way people have different styles of communication based on their experience and learning of the past. Your style may be some work. You may not even realize. That's why I want you to do. Now, what is your style? What is your personality? Are you a passive, aggressive or an assertive pose? Find it out. You need to assess your style. Most of the time you need to express yourself. I want to put my point across. I believe this is what you need to express unique to about yourself. You need to practice saying No. You cannot say yes to everything that comes your way. You have your own life, you have your own time, you have your own work to do. You need to rehearse what you want to say. You need to practice positive assertive body language where you stand firm with your head still in front of the other person, looking directly into the eye of the adiposity. And while keeping our emotion check, you practise assertiveness. Learning to be an assertiveness or having an assertive behavior will take time and practice. If you're passive, you won't happen. Overnight. If you need to. Given lots of things, you need to practice a lot of exercises. You need to stand up and speak for yourself in front of mirror to develop that level of confidence so that he can stand, speak for your rights in front of people. And if you have been an aggressive person, you need to take care of your aggression. You need to control your aggressive nature with anger management techniques. Become a better person by becoming more assertive rather than being aggressive. 12. How can you become more Assertive ?: How can you be assertive? Especially when the situation is challenging? Many attempts you will come across situations where people are behaving in a manipulative or aggressive. Wait, how do you deal with that situation? What, as an assertive person, you need to restrain yourself and not hover behavior. Similar to them. As an assertive person, you need to figure it out that the person who is being aggressive or being manipulative, it's his own choice and it's his own personality. You will, as an assertive person, needs to restrain yourself. If required. Only, then you will express yourself in a positive manner. Also, many a times, you will come across different situations where people get to meet you, where people will force you to get loud or lose your temper. That is where your feeling of calmness, which is also being a part of assertive behavior, comes into. Instead, you need to have a calm demeanor. Deal with any difficult situations in an easy manner. You will also have difficult or different situations where people will compliment in praise you. So you should know how to handle compliments and praises rather than get carried away and give yourself and these wrong way. So you need to know how to deal with positive governments and praises the same time, many a times you will also receive criticism. And that's where many people don't get this concept of accepting criticism, the way it comes. Many idioms. Criticism may not be justified as for you, but since it has common form of criticism unique to take it in that way, if you believe that criticism as genuine and you need to work upon it, It's a welcome criticism. But if you believe something has been just say because the adipose and wants to prove their point, that's absolutely fine. You don't need to fully frustrated OR gate into anger because you are an assertive person. You are a person with gum demeanor. You are a person. It deals with other people with certain restrain. You are a person who would not want to offense the adipose. Now, there will be many dimes, different types of titrations when people will demand something from you. You must have seen while you're working in your office. While sitting in the late evening, people will come and ask for help. But you need to tell them that it's already evening and I need to go back home and spend some time with my child. I may want to do it, but not now. I'll think about it. You have not said no, but you have not said yes as well. You have the adipose, your preference and why you cannot do the work. Now, I'm surely by the person will not feel bad listening to this reason. You need to be absolutely firm in saying no to different types of situations because you may not be in a position to cater to everyone and make every person happy. You need to think about your own self. You need to think about your own targets, your own personal life, your professional life, and how you're dealing with it. As I've already said, many idioms, you will come across situations where people will criticize you. You may not like the criticism. You may not define that criticism whether it's genuine, audit should be taken seriously. Many of times people will be just angry or frustrated at UN, they will went their anger just by seeing anything. You need to acknowledge and accept Whether that criticism is genuine and whether it should be part upon, whether it should be a course of action for you. Also compliment is another situation where being an assertive person unique to ensure and find out whether it's a genuine compliment. Remember that positive reinforcement is more effective than negative reinforcement. Compliments should be remembered more readily and happily Dan criticism. And you will get compliments if you're doing something good in your life and work. Ready to face these kinds of situations where people will demand, will criticize you and compliment you. Had the same time. How you deal with these types of situations will determine how good an assertive you are in your personal life. 13. Some tips for becoming Assertive ?: Now let me share with you some of important tips to become assertive. Now you want to raise in your career, you want a promotion. You weren't positive change in non-linear life. And also find the voice self-confidence. And as a result, you need to improve your communication skills with little practice and assertiveness. You need to confidently communicate while respecting the needs of others. You need to build into personal skills and how effective style of communication without being conference and Krishna. You don't need to get into conflict or confront the other person. The benefits of being assertive is that it builds your self confidence. It helps you to become a great leader. Makes you less stressed out. With an effective communication style. You get what you want in life. You need to believe in yourself. Learn to say no. Start with small conversations. Most important is practicing your assertiveness. You need to be simple and direct while having conversation with other people, avoiding negative emotions. At the same time. Positive body language and understanding the other's point of view will help you get the assertiveness in you. Also, there are certain habits which makes you more assertive. First, as that you understand your communication style, you understandings and accept the differences. Once you are dealing or having conversation with people, you need to speak simple and direct. While putting yourself in the perspective. Also, you need to set certain boundaries and remain calm while you are dealing with people. Many times speaking to yourself, it will answer most of the important questions which you want from yourself. So whenever you are in conflict or doubt, just ask few questions to yourself and you'll start getting answers. You need to listen well and use silence to control the conversation. We have already compared being assertive, aggressive, and a passive person. Person who is non-assertive, passive will fail to stand for oneself. That's why disposal rates will be violated by everyone being assertive as a person who is standing for his own rights. There is no one who can. While it the basic rights of dispersive. No aggressive person is a person who will make sure that his rates, while it the adipose and rates unique to minimize conflict, control, Langer have your wants and needs met and have better positive relationship with friends, family, and others. If you wanted to be an assertive communicator. Passive communication, as I've already said, you need to speak for yourself. You need not allow any other person to bully you. You have to be firm. In your opinion. Had the same thing. Use your assertive skills. State your point of view. The other person, how you feel. Think about the tone and the volume of your voice while you're speaking to the adipose. Make sure your body language matches your listener. Try to avoid exaggerating words. Tried to speak with facts. Without judgment. You need to practice a set of skills. Quite often.