Transcripts
1. Storytelling Introduction: Story telling. Great
leadership stories do not begin with slides. They begin with movements. Hi. I'm Dimple Sanghvi, and I work with
senior leaders, CXOs, and transformation
teams to design learning experiences that
influence real decisions. Over the years, I have
seen something powerful. Frameworks inform, but
stories transform. The leaders who truly influence change know how to
build that bridge. In this class, we will
learn how to craft leadership stories
that don't just sound good. They resonate. Stories that close what I
call the engagement gap. The distance between the message being told and the
message being felt. We will break this down
into clear practical steps. You will learn how to anchor your stories in three
critical elements. Stakes, what is truly at
risk, unspoken emotions, the doubts before the decisions, relatable obstacles, the human struggle
behind the outcome. This class is designed for leaders, learning
experience designers, corporate trainers, learning and development
professionals who want their communication to influence the thinking
at the highest level. No prior storytelling
experience is required, just a willingness to
reflect on real moments. By the end of this class, you will create your
own leadership story using the framework
we built together, a story that can be used in a boardroom, a strategy meeting, or a leadership session because when leaders
feel the story, they remember the lesson. And when they remember, they change how they lead. If you're ready to build
that bridge between logic and emotion,
let's get started. I will see you in
the first lesson.
2. Storytelling The Beginning: Great learning does not
begin with information. It begins with connections. Think about the moment that truly changed the
way leaders think. They were not slides. They were not frameworks.
They were stories. Stories create a bridge, a bridge between
logic and emotions. Between knowing something and believing it deeply
through an act. In leadership at the CXO level, decisions are rarely
about data alone. They are about stakes, pressure, and the human
cost of getting it wrong. When a learning story
captures emotion, struggle, and consequences,
something powerful happens. The audience lean in. They recognize themselves, and the learning
stops being passive. This is not about drama. This is about truth,
small real moments, a difficult choice, a quiet
doubt before a big decision, a turning point that reshapes direction as a learning
experience designer or a leader, the goal is not to impress. The goal is to resonate, to create stories that do not
just inform but transform. Because when the
learners feel the story, they remember the lesson, and when the leaders remember, they change the way they lead. This is the bridge we
are here to build.
3. The Structure: In the last moment, we talked
about building the bridge, and here is the
uncomfortable truth. Many stories look
strong on paper. They are logical,
well structured, technically correct,
but yet they fall flat. That is what we call
engagement gap. The distance between
the story being told and the story being felt. There's a gap between
the person who is transmitting the
story and the receiver. On one side is the transmitter, the story, the message,
and the intent. On the other side
is the receiver, the learner, the leader, or the decision maker. Information travels
across that gap easily. Emotion does not. When stories focus on
one plot and facts, people understand
them intellectually, but they do not
carry them forward. The message is heard, but it is not internalized. The leadership learning
cannot afford that. The solution is not more detail. It is not more slides.
It is the intention. We intentionally anchor
stories in three things. First, the stakes. What is truly gained or lost
if the decision goes wrong. Second, unspoken emotions, the
doubt before the decision, the tension no one
says out loud. The third is the relatable
obstacle, no dramatic ones, human ones, because when people recognize themselves
in the struggle, the bridge completes itself. That is when the story
stops being a content. It starts becoming a
leadership insight. In the next section, we will begin defining these
anchors one by one.
4. First Anchor: So let's begin with the first anchor.
The first principle. The most important
one, the stakes, because without stakes, the story is just information
moving through the time. The stake gives your
audience a reason to care, and leaders do not
act on information. They act when something matters. Stake answers a single
brutal question. So what? What does the person in
this story actually want? It's not theory. It is not
generic way, but personally. In leadership stories, this is often where
the things go wrong. We describe the situation. We explain the decision, but we never explain why
it mattered to them. When the stakes are clear, the audience
immediately understands it because they understand
what is it at risk. It could be reputational, it could be credibility
or the team's future. A narrow window to act and just as important as the goal
or the consequences. What matter if this
one goes wrong? No abstract outcomes,
but real one. The role that disappears, the market that is lost, and the door that closes
quietly and does not reopen. The higher and the
clearer the consequences, the more invested the
audience will be. Not because the
situation is dramatic, but because it's human. As leaders and CXO, it's not about exaggeration. It's about precision. We can design learning stories, define the stakes with care, name what is gained, name what is lost because once the audience understand
what is on the line, they do not need to
be convinced to care. They already do. Next, we
will see with an example. Establishing personal goals. What does the protagonist want? Why is it deeply
important to them? Example, I need the job offer. Without it, I will have three months before
the government would kick me out
of this country. What happens if they fail? The higher the stakes, more
invested the audience become? That exam would
decide if he could study medicine and
reach his dream of becoming a doctor or if he have to study something
like law or accounting. Now let's see what state
looks like in the real world.
5. Explaining - the Stakes: Imagine a project. It starts strong. Everything is on track,
then something breaks. In most leadership story,
this is where you see. The team had to fix some
bugs before the deadline. The team's crucial
project is failing. And technically, that's
true, but it's not a story. It's a task. Now, let me
show you the difference. The same project,
the same failure. The team has one week, not a month, not soon. They fail, the company
loses its largest client. Bonuses will disappear. Credibility takes a hit, and for the new project lead, this isn't just about delivery. It's about her one chance
of getting promoted after being passed it over twice to prove she belongs
to the leadership table. Suddenly, everything changes. The meeting feels different. The decision carries
weight, every hour matters. Nothing about the task changed, but everything about the stake did that's the moment
a story becomes alive. Not because it's dramatic, but because it's real. This is what leaders respond to. This is what the
audience remember. When you design
learning stories, don't just show efforts, show the risk, don't
just describe work, show what's on the line. Because when stakes are clear, engagement is no
longer optional. Next, we go deeper
into the emotion, no one says out loud.
6. Second Anchor: Up to this point, we have
worked on what at stake was. What can be won,
what can be lost. But there's another problem most leadership
stories run into. We name emotions. Instead of letting
people experience them, we say things like, I was
stressed. She was proud. He was excited and everyone
understands the words, but no one feels anything because emotions
doesn't live in label. It lives in action. Think about stress. You don't feel stress because
someone named it. You feel it when the
leaders stay late, staring at the same slide, rubbing their temples,
knowing the decision, can't wait until tomorrow. That's showing, not telling. This is the second principle. When you show the emotions, you create a mental picture, and once the audience sees it, they start interpreting
it for themselves. Body language matters,
posture changes. Small behavior reveals
big internal states. And sometimes the
most powerful emotion isn't visible at
all. It's internal. The quiet self doubt before a board meeting,
nobody can see it. The unfiltered thought no
one can hear out loud. The moment someone wonders, what if I am not ready for this? We connection depends. As leaders in CXO, it's not about
dramatizing emotions. It's about respecting it. When you design stories, replace labels with behavior, replace explanation
with movements because when emotion is shown, not named, the story doesn't tell the
audience what to fear. It invites them to
feel it themselves. Reveal through body language. How does the body physically
react to the emotion? Instead of saying he was upset, show hiding his
face with his hand. Instead of saying
he was excited, show immediately David's face lit up and sparkles in his eyes. Share the inner dialogue
when the audience a direct window to the character's raw,
unfiltered thoughts. Example, he started
blaming himself, thinking, What's wrong with you? You had the entire day
and you just wasted it, you will definitely fail. Showing emotion in practice, let me show you what it
looks like in practice. Think about a customer
encountering a new feature. At first, everything
feels promising. Curiosity, possibility,
and then the system crash. Once, maybe twice,
annoying, but manageable. By the third crash,
something changes. This is where most stories stop. We say the customer
was frustrated. And then we move on. But that sentence hides
the moment that matters. What actually mattered, and
what actually happened. She leaned back on her chair. Her shoulders dropped. She stared at the screen
longer than she should have. The cursor hovered over
the cancel button. No moving. In her mind, the question wasn't
technical anymore. It was personal. Did I just
waste my entire morning? Maybe this software
isn't for us. She took a breath,
her jaws tightened, and only then did she
reach for the phone? Nothing dramatic occurred. No shouting, no escalations. And yet a decision
was being made. This is the language of emotion, not the labels, actions. For leaders, this
distinction is everything because customers rarely
tell you how they feel. They show you through
hesitation, through silence, through the moments
they decide to call the support or quietly leave. When the stories reveal
these small moments, leaders don't just understand
the problem. They feel it. They recognize it, and that recognization is what
drives better decision. The scenario was the customer struggled with the
new software feature. The telling version
was the customer was frustrated because the
software was not working. But the showing version could
be after the third crash, Sara leaned back. Her
shoulders dropped. She stared at the error message. Her mouse cursor hovering
over the cancel button, she thought, we have wasted
the whole morning on this. Maybe the software
just isn't for us. She took a deep breath. Her jaws tight and reached to the phone
to call the support.
7. Third Anchor: So now we arrived at the third
principle, the obstacle. This is the place where the
connection really happens. A story without a
struggle sounds polished. It sounds like a sales pitch. A story with struggles
sounds human, relatable obstacles build trust. And that is exactly why it feels that real leadership does
not move in straight lines. What people trust
is not perfection. They trust efforts
under pressure. Think about the moments
you remember most clearly. They are not the wins. They are the moments when
something went wrong. A presentation that
collapsed in real time, feedback that landed
harder than expected, a decision that suddenly
felt heavier than planned. These are not
weakness in a story. They are the entry point. When we rush past
the difficult part, we remove the very thing
that makes the story human. Struggle creates recognizon. We recognize and
we create trust. And the most
powerful obstacle is not dramatic. They are familiar. The fear of failing
in front of others, the shock of
unexpected pushback, the quiet realization
that you are overwhelmed. When leaders share their womens, honestly, something shifts. The audience stop evaluating. They start relating. In learning design, this matters deeply because people do not learn
from success alone. They learn from fiction, from resistance, from the moment where the progress
feels uncertain. That is where the belief forms. And once the belief
is established, the story no longer
needs to persuade. It simply feels true. Focus on the drama. Don't rush past the
difficult part. Go deep into the physical
or the emotional challenge. Say something like, my manager
walked up to me and said, What the heck was that? You were all over the place. It was a terrible presentation.
Make it relatable. The best opticals are universal human experience,
the fear of failure, unexpected setbacks, and difficult feedbacks and the feeling completely
overwhelmed.
8. The Contrast in the Storytelling: Up to now, we have talked
about the struggle, about the friction, about the moment where things
don't go as planned. Now we take it one step further. We use contrast. Contrast is a powerful
because it plays with expectation and expectation is where the attention lives. Every audience walks into a
story carrying an assumption. They think they know
where it's going. Contrast begins by letting
them feel comfortable. Everything looks clear. The path seems straightforward. The outcome feels obvious, and then you break it. I thought it would be one thing, but it turned out to
be something else. Then the sudden shift
creates surprise. The surprise creates impact, and think about the
leadership moments like this. You walk into your
manager's office expecting a prize, a promotion, perhaps. Instead you hear words
you were not prepared for or a project demo
that feels like a win, applause, smiles and relief until an email arrives that changes the entire trajectory. Nothing gets attention like the contrast because it
mirrors the real life. As leaders, we know that the most meaningful
movement are rarely linear. They are defined by sharp turns by outcomes that
didn't match the plan. When stories include
contrast, they feel honest. They feel lived in,
they feel real. And that's the point.
Contrast doesn't exaggerate reality.
It reveals it. When you design stories for the leaders don't
smooth out the edges. Set the expectation. Then show what actually happened
because that gap between what we thought and what occurred is where
the insight lands. And once the insight
lands, learning sticks. Formula is, I thought
it would be X, but it turned out to be Y. Let's think about
a carrier setback. I walked into my
manager's office excited. I thought he's going to
praise my presentation. Maybe even put my name
up for a promotion. But then he said, Philip, sorry, but we have
to let you go. A project failure. Our team thought that the client
demo was a huge success. But then the mail landed
that changed everything.
9. Storytelling Bridge: We talked about the stakes, emotions, obstacles,
and the contrast. Individually, these
are techniques. Together, they form a bridge, a bridge between the information
and the understanding. Between telling and learning, between speaking
and being heard. But how we build
that bridge matters because influence without
intention becomes manipulation, and storytelling used
carelessly can cross that line. As leaders, our
responsibility is higher. We define the stakes
not to alarm, but to clarify what
truly matters. We show emotions
not to dramatize, but to reflect real
human experience, and we embrace obstacles not
to glorify the struggle, but to acknowledge
the growth, honestly. This is where storytelling
becomes ethical. Not because it avoids emotions, but because it treats
emotion with respect. The goal is never to push
people towards a conclusion. The goal is to help
them arrive themselves. When the stories are
built with care, people don't feel persuaded. They feel understood, and that's what create
lasting impact. For leaders, this is how learning travels
beyond the session, beyond the slides into decisions,
behavior, and culture. This is the bridge
we set out to build. Thoughtfully, responsibly,
and with a purpose. Because when stories are true, learning doesn't just
inform, it transforms. The key takeaway is
define the stakes, give your audience a
reason to be invested. What has to be won or lost. Show, don't tell. You physical action
and inner thoughts to convey emotions
authentically. Embrace the obstacle. The struggle is the source of connection, trust, and growth. As leaders, we use these
tools not to manipulate, but to create empathy, understanding, and
genuine connections. Our goal is to make learning
journey meaningful.
10. Add a ticking Clock: Let's move to the second one, adding a ticking clock. One of the easiest
way to add tension to your leadership story is to
introduce the time pressure. Deadlines, calm downs, pressure from the fast
approaching event. When your audience knows you
are racing against time, they naturally
feel more engaged. Their brains lean in
instead of saying, we had to launch a new system, try saying something like this. We had 48 hours to
launch this system or risk our $200,000 penalty. That ticking clock makes
your story more urgent, more vivid, and your decision
making more impressive. Now let's look at five real
life leadership stories, each showing how time pressure
can change everything. Preparing for a presentation
at the last minute. It was 7:13 A.M. I had exactly 2 hours before
our quarterly board meeting. The night before our
analytics vendors sent some updated numbers and they completely
changed the story I had planned to present. I had one 20 minutes
to rebuild the deck, rewrite my stories,
rewrite my message, and there was no
room for any error. What did I do over here? I showed them that I had
prepared for it before 48 hours. I also showed them that
I had one 20 minutes. I showed them how much
time pressure I had. Normally, people will just say, I had to update the presentation after some data change that
came in the last minute. It was a bit stressful, but I had done it in time. You will not feel the intention. No urgency, no clock, no stakes. The tension is what creates
admiration for you. So if you want admiration
from your audience, you need to create the tension in the room through
your stories. Let's see one more scenario where I was hiring
under the pressure. We needed to hire a new
project manager quickly. So I reached out to some
freelancers and found one. Quickly is age, 72 hours window, and the risk of losing the
client is the real story. Let's retell the situation. We had 72 hours to find a backup project manager before
the client kickoff call. Or else we would
lose our contract. I remember staring at my
inbox at 6:00 A.M. On a Sunday morning hoping for
replies from freelancer. I had messaged more than 28
freelancers the night before. Tick tick. There was a message in my inbox, and I found one
freelancer who was willing and a perfect match
for the scenario that we had. We were all set for
the kickoff call. Can you see the difference
between being time specific or adding
the ticking clock rather than just saying
quickly and so on? Numbers add effect
to your stories. Releasing a crisis statement. A customer complaint went viral. We had to respond quickly to
avoid social media issues. What's missing in this story? There is no clock, no countdown, no cross functional
coordination. There is no drama. Let's rewrite this story by adding a ticking
clock moment. At 4:00 P.M. Our
social media team alerted us on a viral
customer complaint. We had 90 minutes
before our brand could be mentioned on the
national news channel. I had to coordinate with
my legal team, my PR team, and my customer service to draft a clear human response
all before 5:30 P.M. The same day. What am I showing?
How did I work under that pressure to ensure
that I saved my brand? There was a clock
that was ticking on my company's brand image. We need to add these things to make
our stories memorable. Handling a last
minute client pitch. A client asked us for
a quick revision. We work together to deliver a better presentation.
Is it impressive? No. There's no pressure. There's no time
mathematics over here. There's no dollar value at risk. This version feels very routine instead of
being a heroic version. Let's see how can we
make it personal, heroic and time ticking. At 10:12 A.M. Our
client emailed us. Can you present us a revised strategy in
the meeting at the noon? I looked at my teammates. We had 1 hour 48 minutes. We scrapped our plan, pulled up a new market data, rehearsed right before
joining the call. The hundred and 8 minutes
crumble saved us 600,000 deal. Can you feel the
intensity that the team felt the pressure that
happened in that 108 minutes? Maybe it was one 20 minutes. Maybe it was 30 minutes.
What did they do? They made those numbers felt. They made you feel the pressure. Let's understand
one more scenario because the more we
learn with examples, we'll be able to remember
how to apply the technique. I want to make a personal
call as a leader. Before the company announcement, I considered calling a
team member privately, but ended up doing
it in the meeting. The exact 5 minutes window, the settings, the ethical
tension, under the time. Without that, we are flagged. So let's rewrite this
and retell the story. It was 5:55 P.M. I had 5 minutes before our
weekly all hands call. My team didn't yet know about an internal reorg that
could affect half of them. I stood in the breakroom
holding my phone, deciding whether to call my most affected team member personally or let her hear
it with everyone else. I'm showing what was
going on in my mind. I was thinking should
I call or not call. I had just 5 minutes window
to make that decision. And finally, I ended up
not making that call, and I ended up telling
that in the meeting, but it shows that I tried, I thought I felt for
my team members. Time pressure does three
important things to your story. It makes people lean in. It highlights your decision
making under stress. It shows what was at stake and how you had to
decide in that situation. Adding a ticking clock, you will turn a nice story
into a leadership moment, what you did, why you did, why you took those
decisions at that moment. Thank you so much. Thank you so much, and I
hope you will implement this when you are writing or
reading out your next story. Remember, never read
out your story. Ensure that you know the
story from your heart, and it should look very
natural when you speak out. I will see you in the next step.
11. Stop calling it a story: Don't use the S word. Here's a funny truth. The moment you say, let
me tell you a story, people stop listening. Why? Because they will say they
expect something long, slow and possibly irrelevant. The word story can
trigger mental checkouts. Your audience praises
for a fairy tale, not a sharp, relevant point. So what should you do instead? Or what should you say instead? Using words like, let
me share an example. It reminds me of a
real situation. I had. Something happened recently
that changed my view. These phrases lowers the
resistance of your audience. They invite curiosity
without sounding like you are launching
into a bedtime t. Let's walk through five
leadership examples where this tip can make all the sense and
all the difference. Introducing a change initiative. Let me tell you a story
about something that happened in my
organization last month. You have already lost them. You can tell this
before we rolled out the new project tracker, something important happened. With my team members. And it was my own team that
really shaped my thinking. Just last month, I saw how I missed deadline triggered
a domino effect. And let me walk you
through what I saw. The first version
looks like a detour. The second version
sounds relevant, urgent and connected to
the listener's reality. Mentoring a new manager. Let me tell you a story
when I became a leader. What's wrong with
this? Story makes it sound like
nostalgic throwback. We need to make the moments
feel real, personal. So how shall we do it?
Let's give it a try. You know, when I first moved
into a leadership role, I had a moment that
really humbled me. I thought I was helping, but I ended up
creating confusion. And here's what
happened on that. Can you feel the difference? Okay. One more scenario. Talking to a team executive. I would like to share a
story from our Chicago team. Gone. We're already lost it. It's a high level
executive setting. So how shall we do it? In our Chicago
office last quarter, something unfolded
that perfectly illustrated why our
customers feel stuck. One of our reps handled a
case in a way that blew my mind and taught me
something too, right? Can you see in the
second version, we can see the
relevance right away. How can I address a meeting
without using the S word? Here's an incident from the last year that I
still think about often. It challenged how
I view ownership. We were launching a product. I made a call that
didn't land well. Let me show you what I learned. Here, I avoided the
word story and instead say incident because it
sounded real and reflective. How can I teach empathy to our team members without
using the story word? Something happened last
week that reminded me how small action
really matters. One of our interns did something that changed
how customers saw our brand and how the customer experienced
our entire company. What has happened?
Instead of his story, I am building curiosity
and relevance. I'm not giving lectures. When people hear the word story, they often expect
something which is slow, long or off topic. Avoiding that word, keeping
the content as it is, change the way we
lead these stories. You can use words like
example, something happened, a moment that I can't
forget, an experience I had. This will help your audience get hooked without triggering
their mental snooze button. There are more tips on the way, and I will see you in the
next class. Thank you.
12. Think out loud: Think out loud. What makes a story stick. Is it just what happened? It's what was going on
inside you when it happened. When you let people hear your own inner
voice, the doubts, the hopes, or even
the wild thoughts you had in the moment
of your story. This becomes instantly
more human and relatable. As leaders, we often
polish stories too much. We skip over the confusion, the hesitation, and
the Oh, no effect. Did I just ruin this? Moments like this are the moments that your
people can connect with. When you think out loud, you are not just telling
them what you did. You are letting them
walk beside you. That's where trust is built. Let's look at five
examples where a leader opens up
and thinks out loud. And what happens
when they don't. Giving negative feedback. How can I do thinking out loud? I stood outside
Jason's office door with the feedback sheet
in my hands and thought. What if I completely
crush his motivation? What if he quits right
after this call? But I knew I had to be honest, so I knocked at the
door. What did I do? I wanted to give a constructive
feedback to Jason. So I told what I
felt in my mind. I spoke to myself
and I spoke it out loud because I wanted to show
the hesitation that I had, the risk that I felt, and the internal struggle
that makes it relatable. One more scenario. Taking
a risk in the meeting. How do I think out loud? The Vb paused and looked at me. I remember thinking,
I I pitch this now, I might look arrogant. But if I don't, I will
regret it for the weeks. So I leaned in and said, I have an idea that might shift our timelines. What did I do? I spoke what I was thinking. I shared the idea during
the high stake meeting. It was risky, but it paid off. The audience don't feel the tension of the
decision moment unless and until you speak out or think out loud what was
going on in your brain. What was the regret you'll
have if you don't speak up? One more example,
deciding to let go. I sat with my laptop open rereading the
termination email draft. My heart was racing. She's been with us
for five years. Am I being cold or is it keeping her actually
hurting the team? I hit SID butle. Felt a strange mix
of guilt and relief. Because in this story, I had to let my team member go. It was a hard decision for me, but it was necessary for the business and for the
entire organization. Instead of sounding
corporate and distant, I showed how emotionally I was going through the
roller coaster ride. I felt the sense of
guilt and relief. Adding those words, thinking before clicking on
the Send button makes the other person
see or stand behind my desk and feel the
exact thing that I felt. Thinking out loud for
handling a conflict with the team, Listen this out. As I listened to both sides
argue in that meeting, I kept thinking, do I step in now or let
them work it out? If I interrupt, do I look
like I'm taking sides? It felt like walking in on
a tight rope with no net. What was it? There was a
disagreement between the teams. I facilitated the discussion
and help them align. But before doing that task, what went on in my mind, I had to think it out loud. That internal dialogue,
that leadership feeling, I had to express
it with my words. Now we will see one more example of how I accepted a promotion. I looked at the offer letter and thought, I should
be thrilled, right. But what if I'm not
ready for this role? What if I mess it up
in front of everyone? I have worked here for years. That fear stayed with me until one day and honestly,
even after. Finally, I decided to
accept that offer letter. Because accepting a promotion to a senior leadership role comes with responsibility
and challenges, apart from being exciting
and paying us more. We need to talk about the
self doubt we experience, the journey from fear
to action because the journey these feelings are completely
invisible to the eyes. We have to show it to the
people by thinking out loud. So to make our leadership
story land well, don't hide your thoughts. Share the messy, unfiltered, unsure voice in your head. From that moment in the story. And that's what makes
lean in and say, Wow, I have felt that too. Thinking out loud for your story becomes a
window, but not a wall. So please open up your window, let people see what
you were thinking at that moment before you decided
to make that decision. I hope you are able to learn the concepts of how to tell impactful stories
in your real life. Please share your experience in the comment section below. And I will see you
in the next session.
13. Raise the Stakes: The next step is
raise the stake. Here's a common trap I see
in leadership stories. The leaders tell
stories that are technically accurate
but emotionally flat. They will say something like we launched a new
product. It went well. This does not have any emotions, or they might say
there was a challenge, and we figured it out. They jump to conclusion.
And here's the thing. There is no tension and
no real reason for us to care and listen to
them. What's missing? They forgot to tell
us what was at stake. What could have gone wrong? And what was the lying for them? For the team and the company. When you raise the stake, you make the audience
feel the risk and the pressure and
the consequences. It could be losing
a major client, damaging the team's
trust, burning out, ruining a product launch, hurting your reputation
in the market. When your audience
knows what's at stake, they root for you. They feel invested
in the outcome. Now, let's look at the five
leadership example first told in a different way where we can clearly
raise the stakes. If I think about a
new product launch, normally, people would say, we launched a new product. It was tight on time, but the team pulled
through. What's missing? We don't know what could have
happened if they failed, and there's no reason to feel the urgency
or the pressure. How can I involve this concept? We launched a new product, but we missed the deadline. Our competitors would have
beaten us to the market, costing us our biggest retailer. The team knew this wasn't
just another project. It was a lying in
the sand movement. We are talking
about the stake of losing the market share
and the biggest retailer. Dealing with a conflict, without using the tip, normally we would have said there was a conflict
between two team leads. I talked to them and
help them resolve it. There is no emotion. We don't know the impact. And what was this mild
disagreement all about? Was there something that was threatening the whole
team's performance? We need to talk about
the stake. Here it goes. There was a growing conflict between our two lead designers, and it has started to derail
the entire launch schedule. If I didn't step in, we risk missing the deadline, losing the client's trust. I had to act fast, and we did pay the price
in weeks not months. Let's take one more example, taking over a project. I stepped in to manage a
project that wasn't going well. I made them change, and it got back on track. Why did this matter? What were the consequences
if she didn't step in? We can tell the story as I was asked to take
over a failing project, and if it slipped again, we did owe the client
a six figure penalty. There were three weeks left, zero trust on the team, and a deadline we couldn't move. I had one shot to rebuild
the momentum fast. It's about choice of words
which can make the impact. Let's understand this with one more example about presenting
to the executive team. Normally, we would have said, I presented a
strategy to the exec. I was nervous, but it
went well in the end. If I have to rebuild
the same story, talking about the
stake, here it goes. Why was she nervous? What could she have lost? Is the concepts that we
need to cover in our story. I was presenting a
new pricing model to the executive team. And if it flopped, I knew I will lose their
buy in for the next year. It wasn't just being nervous. It was knowing that
one misstep could shut the doors for everything we had worked on for the months. Talking about stakes is very important as a leader in
your storytelling journey. Let's speak up against the
trend with this example. I challenged a popular
idea in a meeting. It was uncomfortable, but
I'm glad I did something. Still, it talks about your initiative but does
not talk about the risk. What did she stand to
lose by speaking up? Let's rewrite that story. I challenged a widely
supported strategy in our leadership meeting. Knowing fully well, the sponsor of that idea
was also my mentor. If I spoke up and was wrong, I risked losing their trust. But if I stayed quiet, we did invest in something
I didn't believe in. It was one of the hardest leadership choice
I have ever made. Isn't this beautiful to talk about the things
that are at stake? That is what creates investment in the
idea and the story. So to make your
stories more powerful, ask yourself what was
really at the risk. Show us what you couldn't
have lost money, trust, time, people,
or reputation. Let your audience feel the
weight of your decision. Flat stories report, real
stories, reveal the stories. When you raise the
stake in your story, you reveal your courage, and that's what makes
people remember you. I will see you in the next step.
14. Vulnerability-increases the Trust: Tip number seven, vulnerability builds trust. Let's get real. Leaders are often
told to look strong, act confident, and
stay composed. But when it comes
to storytelling, that can backfire because when
you only share your wins, you become hard to relate to. People might admire you, but they won't connect with you. Vulnerability is about
showing the messy middle, not just the polished ending
and the shining beginning. It's when you say I didn't
know what I was doing. I was afraid I will fail. I got it wrong. That honesty doesn't
make you weak. It makes you real, and real leaders
people want to follow. Let's look at some
stories first told as guarded way and then retold with the honest vulnerability
that builds trust. Admitting a leadership mistake. It's very difficult as a
leader to accept our mistake. We might just give
a flat version. We missed the project deadline, so I worked with the team to
get things back on track. Yes, you did a wonderful
job, but what's missing? It sounds like the leader
always had control. We don't see the struggle
or her role in the delay. How do I add vulnerability
angle to this story? We missed the project deadline, and honestly, part
of that was on me. I underestimated how long the
data migration would take. I was embarrassed, but I owed
it in front of the team. We rebuild the trust together and finally
delivered the project. Handling self doubt is equally
important as a leader. You might say, starting my first executive
role was challenging, but I quickly adjusted
and grew into it. Here's no emotional entry
point for the listener. It sounds too smooth to be real. When I got my first exec role, I spent the first two weeks thinking they picked
the wrong person. I smiled in the meeting, but panicked in private. The turning point
came when I shared that fear with another
leader and she said, Me too. That moment changed everything. Recovery after a public failure. A strategy I pitched
didn't work, but I reprogrammed and regrouped quickly and
found a better direction. We don't feel the emotion or the cost of failure
in this narration. It sounds very robotic
and overly polished. How do I talk about
vulnerability? I pitched a bold
strategy, and it flopped. Publicly, I remember walking
back to my desk feeling, I have ruined my credibility. For two days, I avoided people. Then I wrote an
internal post title, What I Got wrong and
what I'm learning. And something
surprisingly happened. Respect grew, and that
changed everything. How can I navigate decision? I had to deliver some hard
feedback to a team member. It wasn't easy, but it
went well. What's missing? It's too tidy, too clean. We don't know how it actually
felt. What was missing. I had to give hard
feedback to someone. I really liked that person because he was a gem in my team. I actually wrote
three versions of email before deleting
all of them. My stomach was in knots. When we sat down, I said, This is hard for me
because I care about you. That opened the door for a
much more human conversation. Struggling with a
work life balance. This example reveals
in a lot more detail. I learned how to better manage my work life
over the years. That's very generic and feels
like a lined in headline, no stories, no
struggle, no soul. The tip is I once missed my
daughter's school play because I stayed late
for a client meeting. She forgave me. I didn't
forgive myself for weeks. That moment, I realized
something had to change, and that stint
keeps me grounded. To summarize about this concept, the real trust isn't
building through perfection. It's building through honesty, telling people that
you are vulnerable, your fears when you share
your regrets your humanity, all these things surface. You give people permission
to do the same. That creates a true
human connection. That's not a weakness. That's the leadership skill.
15. Surprise Your Audience: The next step is
surprise your audience. Let's talk about a story
killer, predictability. Too many leaders tell stories where everything goes
just as expected. We faced the challenge
and solve it. There's no surprise element. I made a plan and it worked. The audience might nod, but inside their thinking, I saw that coming. Here's the truth. Great
stories have twist. Some things unexpected happen, and that is what
makes them stick. Surprise doesn't
have to be dramatic. It could be a decision
no one saw coming, an emotion that
flips the script, a reaction that defies
the expectation. Without surprise, there
is no emotional spark. With it, your story
becomes unforgettable. So let's walk through
some examples. First, we talk how predictable, and then we give a twist
that recreates the surprise. The first example is leading
a team under pressure. We all would have seen that
at least once in our career. The team was overwhelmed, so I offered support, and we pushed through. Completely expected, no momentum of surprise
insight or shift. This is really missing. If I have to add
surprise element, this is how I would rewrite. The team was clearly
overwhelmed, so I decided something
I have never done. I canceled the entire
sprint and said, This week we recover. No meetings, no
tasks, just breathe. They thought I was joking, but that one move boosted the productivity more than
any time lengths ever could. The next example is about
presenting to executives. I presented the growth strategy, answered questions,
and got approval. What's missing? Sounds like a
standard boardroom process. Nothing memorable. If I have to include
this surprise tip, I walked into the exact room ready to pitch our
growth strategy. But halfway through,
the CEO interrupted. This sounds too safe. I paused and then closed
the slide deck and said, Okay, let me tell you what
you really want to try. The thing I didn't
put it on the deck. That moment changed everything. Now your audience
is going to ask, What exactly did you speak? Let's take the next example
of managing a failure. Sales were low, so we revised our product features
and launched an update. This looks too flat. What's missing in this story is that it's totally
expected steps, no bold calls, no
unusual actions. So I'm going to add this
surprise element in my story. Sales were tanking. Everyone wanted to
fix the product, but I surprised the team
by saying, Let's kill it. Silence, and then I added. Let's use what we learned to build something
people actually want. That decision set of the most creative six
weeks of my career. You have to tell people
what you did differently. Let's talk about
handling the feedback. I received some
feedback and worked on improving my skills and
communication style. What's missing in this sentence? It's a predictable growth story. No emotion, pull or twist. With the tip, I could have said it in a
very different way. I received a feedback that I came across as
cold in a meeting. I was ready to defend myself, but instead, I
surprised everyone, including myself by
sending a note to the team titled You Are
Right and I'm Learning. That note got more replies than any strategy document
I have ever written. Isn't this beautifully crafted? You as leaders can
always learn the skill. Let's go to the last example, making a personal
leadership choice. The reason I'm telling
the same stories is because for you to relate. I took a sabbatical
to reflect, recharge, and return with a new
energy. What's missing? This version sounds
like a linkedIn update, not a personal story. I'm going to add a surprise
element over here. Everyone assumed I took
a sabbatical to relax. But the truth was, I took it because I was close to quitting, not the job, but the part
of myself that loved it. What surprised me most
was how quiet it had been gotten inside me and how loud
the real questions became. To summarize how we can
surprise our audience, the concept is that the
best leadership stories don't just inform the surprise. They surprise with a twist, a bold choice that you have
made an unexpected truth. These moments make your story special and they are remembered. And when your team, your client, and your audience feel surprise, they also feel the trust because you are not just
following a script, you're showing up as a human, and humans are
never predictable.
16. Build Anticipation: Build anticipation, how to make your stories
felt, not just heard. Great stories aren't just
told, they are felt. To make audience feel something, you have to make
them wait for it. What is anticipation? As per the dictionary
definition, it's a subtle tension that
keeps people leaning forward. The gap of unknown. The brain ask one
specific question. What happens next?
Why we keep watching? We sit in the dark for 2 hours because we
don't know the ending. There is curiosity,
there is delayed answer, and there is suspense. The ROI of anticipation. Without anticipation, we
are distracted audience, passive listening,
checking emails, busy with our mobiles. With anticipation, we keep
the people off the phone, emotional investment
and shared experience. The spoiler problem, leaders
give the outcomes first. They spoil the punch line
before they even begin. The story loses
energy immediately. Do you start your
stories like this? We launched and hit
the record sales. I was nervous, but
we closed the teeth. There was a conflict,
but we resolved it. These are all efficiency trap. Why this kills the curiosity? Because when the
outcome is revealed, no questions are left. There is no emotional. It's just information. And hence the audience
attention goes off. To move from reporting
to storytelling, you must hold the ending. The report is like an
information transfer, but a story is like an
emotional transfer, a journey. A story with no anticipation
becomes a status report. Let's pick up the example, the pitch of the CEO. We picked the CEO and
he approved our idea. This is a very flat version. If you have to
create anticipation, the CEO stared at the
prototype for 45 seconds. No smile, no words. My co founder nudged my
leg under the table. I thought we had blown it. The audience asks,
what did he say? So when I use specific duration and create realistic
tension, like 45 seconds, stared at the prototype,
absence of feedback, no smile, no words, so I'm creating anxiety. The pause hooks
attention because it mimics the real
life uncertainty. Let's go to the second
scenario. The salary asked. I negotiated a rise after
three years, very flat. How do I create an
anticipation version? My voice cracked halfway
through the sentence. He leaned back in silence. I couldn't tell if I did go
too far or just far enough. Did you get it? So the audience is definitely going
to ask the person, did you get the s or not? So you have to create
the anticipation. Why it works because
the ask, there's a gap. We showed vulnerability,
fear, risk, and hope, and we are
waiting to hear the answer. And that waiting period is what is going
to create tension, creates empathy, and we root the narrator because
we feel their fear. Instead of saying we
had a delivery issue, but the client was
understanding, which is a very flat version. If I'm doing an
anticipation version, I would say, I hit the
sent on the apology email. I stared at the screen, no reply, an hour passed. Then another hour, and
then the phone rang. The audience is definitely
going to ask you, did they forgive
or did they fire? What happened? I missed an important meeting
and had to apologize. Very flat. Let's create
an anticipation version. I opened my mailbox. Well missed call. My stomach dropped, my calendar showed
exactly what I feared. We feel the dread before we feel the dread before we
even know the consequences. I got asked a tricky question, but I handled it well. This was the
interview curveball. But how will I make
it as a story? If we don't hire you, why do you think it
will be our loss? I blinked and smiled and
decided to gamble with honesty. The curiosity gets
picked up in the room. What was the gamble?
Understand the pattern across all the examples. The ending is held. The results are not revealed
at the first sentence, the tension is introduced. The moment of doubt, silence and risk is described, and the outcome is delayed. The narrator says in the
moment before the resolution. Anticipation invites
audience into the moment and that's
the leadership insight. You stop talking at them, start experiencing it with them. Language and structure, like the pivot phrases are very important for building
anticipation in your stories. Silence and timing,
giving pause between your stories will add that
anticipation, curiosity. Use these phrases to bridge the gap between
setup and results. But then until I saw what I didn't expect
was, what are you doing? You're creating that
bridge of curiosity.
17. Scale your Stories: Scale your stories. If you want to learn
the advanced leadership storytelling techniques, scaling your stories by
mastering the narrative, flexibility is very important. So the trap is that one
perfect version is a fallacy. Have you ever been in a meeting where someone launches into a long winding back story then only had a
floor for a minute. That happens when
leaders memorize a script rather than understanding the
core of the stories. If you can't compress
your stories, you lose your audience
before you get to the point. So their leaders rehearse one
perfect five minute script. They try to force it into
a 30 seconds window. They rush the delivery
and lost the impact. Treat your stories
like a playlist, Track one, Track
two, track three. So think of your stories
like a song on a playlist. Sometimes you need the radio
edit short and punchy. Other times, you need the
extended album version. You aren't changing the
truth of what happened. You are changing the resolution. Let's look at how to do
this with real example. Same core proof, different
level of resolution. Some could be shot,
sharp and hook. Sometimes we have the
context and the evidence. The Track one was the
hallway for 30 seconds. Shot, sharp and hook. Track two was the meeting,
context and evidence. Track three, the keynote, full emotions and details. If it's an unscaled version, you might be seeing
something like, so I want to tell you something about that happened
early in my career. In 2013, I was working in three different projects
and managing two teams. One day, my manager came in with a last minute
client request. I stayed up till 2:00 A.M. Trying to deliver,
and that night, I realized that I'd
been seeing years for everything out of
fear, not strategy. What is this? I don't
think so anybody heard. Let me tell you the
scaled version, or 30 seconds version. Early in my career, I
said yes for everything until I burned out and realized that seeing yes out of fear
is a fast road to failure. The unscaled version
gets lost in the dates, the specific numbers of
projects and the setups. The 32nd version cuts
straight to the lesson. It removes the noise
to amplify the signal. In my last role, I helped
shift a culture from fear to trust by making honesty the
norm, not the expectation. Imagine a CO ask you
in the elevator. How have you let change? You don't have time to list
every meeting you ran. You need a transformation
statement. Notice how this
version strips away the specific ritual and focuses purely on the
outcome, fear to trust. Now imagine you are in a team meeting
explaining how you work. You need more than
just the results. You need the mechanics. You add the ritual back in, speak up the moments, the one to ones, and this establishes your methodology
without dragging out. The culture was toxic, silence, blame, and fear, so I started with
a small ritual, a speak up moment at every meeting where one
is to one where I shared, I got wrong first. Six months later, people
spoke up before being asked. When the pitch is
bold idea quickly, you don't need to explain
the strategy in detail. You need to sell the
risk and the reward. Notice the use of the
word silence in the room. That is the narrative hook that works even in a 32nd sound bite. I pitched in the idea that went against everything
we had done before. The silence in the room, then somebody said, Say more that moments
parked our biggest win. In a strategy session, I pitched a pold
idea isn't enough. People need to know
what the idea was. Here, we expand the story to
include specific insight, go after who is
actually using it. It adds credibility
to the claim. So during outer
planning, I said, What if we stop
targeting who we think wants this and go after who
actually is using this? The silence was tense, but that idea became
the top revenue stream. M failure stories are tricky. A 32nd version focuses
on the action, the past as opposed. The two minute version
focuses on the feeling, the honesty, and the deeper
results and the trust. Adapt based on whether you need to show competence
or vulnerability. So I can use a 30
seconds version like our product flopped. I posted a public recap
called What I Got Wrong. That post changed
how my team saw me and how I saw failure. After a failed launch, I didn't hide, I shared a
post called What I Got Wrong. That honesty hurts, but it builds more trust
than success ever did. You can have different versions of story for the same scenario. Let's look at the inside. Everything was falling apart, and I still had to lead. That moment taught me, calm isn't a tone,
it's a choice. In a crisis story, a
30 seconds version is more about
personal philosophy. Calm is a choice. But in a 1.5 minute version
in the leadership lesson, it teaches the audience
how to handle the crisis. Focuses on one thing
we fixed first. We were mid crisis, people were out,
systems were down, and I felt panic rise. But I said, Here's one
thing we first fix. That clarity steadied us all. We demonstrated the
how in the story. So what's the hook? Where's the turn and
what's the takeaway? How do you do this yourself? You strip the story down. Ask yourself these
three questions. If you know the hook, the turn, and the takeaway, you have got your 30 seconds
version ready. Everything else is
just a texture. The rule for compression is shorter time is equal
to sharper story. The core meaning should
still remain intact, conflict, the choice,
and the change. The background dates, weather, list, back stories
are all not required. So the rule is simple. Shorter the time window, sharper your story should be. You don't scale down
by speaking faster. You scale down by
cutting the background. Keep the meaning, cut the setup. To summarize this concept, stop memorizing this script. Start understanding the core
mechanics of your story. If you know why
the story matters, you can tell it in 30
seconds or 30 minutes. So build your playlist
where you have the same story as 30 seconds, 2 minutes, 5 minutes
version. Focus on the core. What happened, what changed
and why does it matter? Read the room, then
choose your track. The shorter the time window, the sharper your story must be.