Screenwriting: How to Make Audiences Root for Characters Who Do Bad Things | Piotr Złotorowicz | Skillshare

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Screenwriting: How to Make Audiences Root for Characters Who Do Bad Things

teacher avatar Piotr Złotorowicz, Screenwriter & Director

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

    • 1.

      Welcome

      1:11

    • 2.

      The Art of Moral Manipulation

      3:14

    • 3.

      Anatomy of the Perfect Victim

      5:14

    • 4.

      The Psychology of Justified Theft and the Decision We Don't See

      7:41

    • 5.

      Class Project: Finding the Perfect Victim

      3:50

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About This Class

How do you make audiences cheer for a woman stealing $40,000? Most screenwriters struggle when their protagonists need to lie, cheat, or steal. One misstep and you lose audience sympathy completely. But Hitchcock had a different approach: in Psycho, he made audiences want Marion Crane to commit her crime. This class reveals his exact setup for removing moral objections and turning viewers into willing accomplices.

What You Will Learn:

  • How to craft "unsympathetic victims" that make questionable actions feel justified
  • The specific elements that remove audience guilt
  • Why Hitchcock skipped showing Marion's decision to steal and when you should do the same
  • How to build moral equations that balance (or tip in favor of) your protagonist's actions
  • The "double victim" structure that creates complexity while maintaining sympathy

Perfect this approach and you'll never lose your audience, even in your story's darkest moments.

Meet Your Teacher

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Piotr Złotorowicz

Screenwriter & Director

Teacher

I'm an academic teacher at Polish National Film School, a screenwriter, an award-winning director, and an online film teacher here on Skillshare.

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Level: All Levels

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Transcripts

1. Welcome: Sometimes as screenwriters, we need our protagonists to do morally questionable things. They lie, cheat, steal, or hurt someone. Handle it poorly, and you'll lose audience sympathy. Handle it the way Hitchcock does. You can make your audiences complicit in the crime. Hello, I'm Kazotavic, a film director, screenwriter, and academic teacher at Polish National Film School. This course we'll analyze one of Hitchcock narrative manipulations from psycho, how he makes us root for Marion Crane when she steals $40,000 from her workplace. We'll break down exactly how he crafts the perfect victim, removes our moral objections, and turns us into willing accomplices. You'll learn how to create unsympathetic victims, build moral equations that justify questionable actions and understand the psychology of audience complicity. You're writing a heist film or revenge story or any narrative where your hero does something wrong, this course will show you how to maintain audience sympathy throughout the darkest moment. Hopefully, see you in the class. 2. The Art of Moral Manipulation: Welcome back to our analysis of Hitchcock Psycho. In our previous class, we explored how Hitchcock hooks us into Marion's story by efficiently establishing her desperate situation in just a few minutes. Now we're going to witness another aspect of his genius, how he manipulates us, our moral sympathies to make us actually want Marion to steal the money from her workplace. Think about it. Hitchcock is about to ask his audience to root for a woman committing a serious crime. She's going to steal $40,000 from her workplace. That's about 400,000 in today's money. This should make us uncomfortable, right? This should make us stop sympathizing with her. But Hitchcock has a plan. He's going to introduce us to the victim of this theft in such a way that we'll practically be cheering for Marion to take his money. Now, why this matters for screenwriting? Screenwriter and filmmakers, we often need our protagonists to do morally questionable things. Maybe they lie, cheat, steal or hurt someone. If we handle these moments poorly, we'll lose the audience sympathy. They stop caring about our character's journey. But if we handle it how Hitchcock does it, we can make audience complicit in the crime. We can turn them into coconspirators who not only understand the character's choice but actively support it. This is one of the most powerful tools in screenwriters arsenal the setup is this what we need to analyze. We're going to look at the scene where Marion returns to her real estate office and meets Mr. Cassidy, the wealthy texan who's buying property for his daughter. He's the man carrying $40,000 in cash, the money that could potentially resolve all Marion's problems with Sam. But before we break it down, I want you to watch this scene with a specific analytical lens. This is crucial. You need to become a student of manipulation yourself. Not manipulation maybe in a negative sense, but in understanding how filmmakers guide your emotion and sympathies. So your assignment, if you have Psycho available, watch the scene where Marion meets Mr. Cassidy at the office. The scene is also available on YouTube. You can watch it using the link. You watch, take notes on the crucial question. How does Hitchcock make it easy for you to dislike this character? What specific choices did he make in the writing, the performance, and the character's behavior so that as an audience member, become okay with Marion taking this person's money. Here are some things to look for. How does Cassidy behave in the office? How does he treat Marion and the other people there? What does he say about the money? How do you feel about him by the end of the scene? Use the link to watch the scene now, take your notes, and then come back for analysis in lesson number two. 3. Anatomy of the Perfect Victim: Welcome back. Whether you watched the scenes or not, let me break down exactly how Hitchcock crafts the perfect victim for Marion's crime. Mr. Cassidy isn't just a wealthy. He's designed to be thoroughly unlikable in every specific way. This is surgical screenwriting. Every element of how this character is presented serves one purpose to remove any guilt we might feel about Marion stealing from him. Element number one, obnoxious and disrespectful behavior. Notice how Cassidy behaves in the office. He sits on Marion's desk, clearly feeling in control of the situation. He complains that the office is too hot and should be air conditioned. His entire demeanor shows a man who believes his money gives the right to be rude and demanding. This immediately establishes him as someone who doesn't respect other people space or comfort. He's imposing himself on this workspace, treating it like he owns it just because he's a client with money. Element number two, inappropriate advances. Most importantly, Cassidy hits on Marion, in my opinion. We can see that she's uncomfortable with his advances, yet he continues. He uses his position as a wealthy client to make her feel trapped in this uncomfortable situation. In 1960, when this film was made, woman had even fewer options for dealing with workspace harassment. Marion couldn't just tell him to back off or report him to HR. She has to smile and endure it because he's a client. Now, element number three, flaunting his wealth carelessly. Hitchcock is blunt about how little this money mean to the man. Adi actually states that he could lose this money, and it wouldn't even bother him. He mentions that he never carries cash that he couldn't afford to lose. He's essentially telling us that $40,000 is pocket change to him. Quote, I never carry more than I can afford to lose quote. He says, This is a crucial line. Hitchcock is literally giving us permission to think, Well, if he can afford to lose it, why couldn't Marion take it, right? So now element number four, he doesn't need the money. We learn this money is for buying property for his daughter as a wedding gift. It's not for necessities, medical bills or survival. It's essentially a play money for a rich man who is showing off. Says, My daughter is getting married and I'm buying her a house. He announces it proudly. This isn't money that will save his life or feed his family. It's discontempuary wealth being used to display generosity, which given his obvious obnoxious behavior, feels more like showing off than genuine care. If he loses this money, then we will buy a house for his daughter with a different kind of money. He takes from another pile of cash. So this is a perfect moral equation. Hitchcock has created this victim, a wealthy, obnoxious man who harasses woman and flaunts money he admits he doesn't need. Then he creates a theft, a desperate woman in love, trying to solve an impossible finance situation, and then he creates a stakes. He's throwaway money versus her entire future happiness. By the time Marion makes her decision, we're practically rooting for her to take that money. Hitchcock has managed our potential guilt and made us complicit in her crime. Let's think about why this works so effectively. This technique works because Hitchcock understands something fundamental about human psychology. We need moral permission to violate social norms. In real life, most of us believe stealing is wrong, but we also believe in context, in circumstances, I justifies exceptions. Hitchcock gives us that context so completely that the theft doesn't feel like a violation. It feels like justice. And of course, you can apply this to your own writing. So when you're writing a scene where your protagonist does something questionable, ask yourself, one, how can I make the victim unsympathetic? What qualities can I give them that will remove the audience guilt? Number two, what can I establish as my protagonist goal? How can I make their motivation understandable and even noble? Number three, can I create a moral equation that feels balanced or even tipped in favor of my protagonist action? Now, you don't need to make it that obvious as Hitchcock does. Sometimes subtlety works better. It depends on the genre of your movie. Obviously, if you're making an ark house piece, you have to be much more ambiguous. Psycho is a thriller, so Hitchcock wants you to be hooked in the story as fast as he can and to get the story going. That's why he decided to be more obvious about who the bad guy is. 4. The Psychology of Justified Theft and the Decision We Don't See: Now let's explore the deeper implication of what Hitchcock has achieved and look at another fascinating choice he makes immediately after the scene. The psychological manipulation is so effective that when Marion later feels guilt about her theft, we almost want to tell her not to worry about it. After all, that guy was terrible, and he said that the money didn't matter to him anyway, right? This is what I call the complicity effect. Once Hitchcock makes us complicit in Marion's decision, our own psychological need of consistency kicks in. We're already decided unconsciously that taking this money is acceptable. So when Marion experiences guilt, part of us wants to argue against that guilt. So it's worth noting that this technique isn't limited to crime thrillers. You see variations of it across genres. In heist films like Ocean 11, they made the casino owner cold and cruel, so we root for the thief. In revenge films, show us the terrible crimes committed against the protagonist, so we accept their violent payback. Romantic comedies often make one partner in existing relationship unlikable, so we're fine with the protagonists stealing their love interest. The principle remains the same. Remove moral objections by carefully managing how we perceive all parties involved. Here is another fascinating Hitchcock choice that many directors, myself included, would handle differently. Immediately after Marion leaves the office, we see her at home packing the money to her bag. We never see her decide to steal it. Most directors would show the character's internal struggle, maybe a scene at a bank where she's supposed to deposit the money. She's having second thoughts, then changing her mind completely. Would see the moral wrestling, the moment of decision. But Hitchcock cuts straight to the aftermath. He knows we'll figure out what happened when we see the envelope on her bed and her packing her suitcase. Now, why skip the decision? This is Hitchcock efficiency again. He doesn't waste time on what he considers unnecessary. He trusts his audience to understand what happened and focuses on maintaining the suspense and forward motion of the story. But there's something deeper here, too. By not showing us the exact moment of this decision, Hitchcock doesn't give us a choice to second guess our complicity. If we watched Marion struggle with the decision, we might start feeling uncomfortable again. We might remember that stealing is wrong. But by jumping straight to the aftermath, Hitchcock keeps us moving forward with Marion, still caught up in that moral equation he created in the office. As a director myself, I can tell you that we the storytellers, always look for moments where characters make decisions. We want to show the struggle. This is basic. It's what we look for, what we're trained to see on the screen, right? We even make pauses in the scenes so the audience can watch the character wrestle with their choice, see them change their mind. Can easily imagine myself writing a scene where Marion sits in her car outside the bank. The envelope with the money is on the seat next to her. She has this very basic concept of freedom right in front of her, right? For most directors, this would be the most important dramatic moment in the film, the crossroads, right, where the character makes a decision. Hitchcock decides he doesn't want that. He's so sure about what this movie is about. What's important in the story that he consciously chooses not to show us the character at the crossroads. We only see the aftermath. This is a kind of breaking the rules of what's attractive to directors, what we are drawn to. But he does it so consciously. More interested in the auctions consequence than in the psychology of the decision itself. This is one of the things that makes his film so propulsive. They keep moving forward relentlessly. They move so quickly that we don't even stop to think about something crucial. It's not actually Cassidy who's going to lose the money. It's Marion's kind boss. So in this way, he's creating kind of a double victim. Think about this. The screenwriter of psycho, Joseph Stefano, could have made things much simpler. Why not make Cassidy Marion's boss? You could easily write a script where she's working in a horrible place with a horrible boss who deserves to lose his money. The moral equation would be crystal clear. Hitchcock wanted it both ways. He wanted Marion to feel guilty even while we, the audience, feel okay about the theft. Notice the construction here. Cassidy is the client, the obnoxious rich man we want to see lose his money. But Marion's actual boss is shown as a caring person who worries that Marion has a headache and insists she go home early to take care of herself. He's kind, he's considerate. He doesn't deserve this. So Marion ends up stealing from both men, from Cassidy, who we feel should lose his money and from her boss who's done nothing wrong. Money belongs to Cassidy, but the immediate victim, the person who will face consequences for losing it, is the boss. This creates a moral complexity that Hitchcock wanted. He needed us to be comfortable enough with the theft to follow Marion on her journey, but he also needed Marion herself to feel genuine guilt. The film requires her to be tortured by this decision for the narrative to work. By structuring it this way with Cassidy as unlikable source of the money and the kind boss as the actual victim, Hitchcock achieves both goals at once. The narrative function of this dual victim structure also serves a purpose in keeping the story moving. We're caught up in the moral equation Hitchcock creates with Cassidy, so we stay with Marion. But she's caught up in the reality of what she's done to her boss. So she stays tormented and conflicted, which is exactly the psychological state the story needs her to be in when she arrives at Bates Motel. As a screenwriters, we can learn from this. Not every decision needs to be shown in detail. Sometimes the most effective choice is to skip the deliberation and jump straight to the consequences. And sometimes the most sophisticated moral setup isn't simple. It's layered giving different characters, different relationships to the same action. What this means for your writing, when you write characters makes a crucial choice, ask yourself, have I already established enough motivation that the audience will understand this decision? Number two, will showing the decision making process add genuine value or will it slow down the narrative? Number three, is there a way to reveal the decision through action and consequence rather than internal deliberation? Sometimes the most powerful way to show a character's choice is to simply show them living with the consequences of the choice. 5. Class Project: Finding the Perfect Victim: Now it's time to apply what you've learned by analyzing how another film uses the same technique. Your assignment, watch the scene from Ocean 11 where Matt Damon and Brad Pitt characters talk about their target, Terry Benedict, played by Andy Garcia. The Ocean 11 scene is available on YouTube. I'll link it here. In this scene, the filmmakers establish Benedict as unsympathetic entirely through dialogue. By the end of this 3 minutes scene, we're already rooting for Matt Damon and Brad Pitt. What to look for. Ask yourself when you're watching one specific details about Benedict that make him unsympathetic. Number two, what happened to the person who crossed him, which means betrayed him. Three, how the dialogue paints a picture without showing us anything. Post your analysis, share your findings in the project section, and you can also write how this scene uses tell don't show to achieve what Psycho achieved with Show Don't Tell. Remember, both films meet us to accept serious theft. Psycho shows us Mr. Cassidy being obnoxious. Since 11 tells us about Benedict's ruthlessness. Both techniques work because they use specific concrete details. If you want to go deeper, try this. Think of a script you're working on or want to work on where your protagonist needs to do something morally questionable. Using Hitchcock's technique as a model, write a brief scene, one, maybe two pages, where you introduce the victim of the protagonist action in the way that removes the audience's moral objections. Share this in the project section as well, and we can discuss how efficiently you've applied the technique. Bonus challenge number two, Hitchcock cameo, okay? Here's a fun side note. Hitchcock famously appeared in cameos in most of his films, and audiences loved trying to spot him. Later in his career, he realized these cameos were distracting viewers who spent the entire movie looking for him instead of following the story. So he started appearing closer to the beginning of the film. That way, people could spot him early on and then focus on a movie. See if you can spot Hitchcock in the scene. If you share the screenshot. Now you understand two of Hitchcock's major techniques, how he hooks us into caring about characters in just minutes, the knowledge from the previous class, and how he removes our moral objections of following those characters when they try questionable things. And this is in this class. Our next class, cinematography, how to make Impossible camera angle feel natural and invisible, we're going to shift from screenwriting to pure cinematic techniques. So we'll analyze that brilliant overhead shot where Norman carries his mother downstairs, a scene where Hitchcock needed to show us something without revealing the film's biggest secret. Like this, don't forget to follow me on Skillshare for more classes, on screenwriting and film analysis. You can also visit my website, seen and explain for additional resources and insights. I look forward to seeing your projects and hearing your thoughts on the moral manipulation techniques we've just explored together.