Business Chinese Made Easy: Essential Negotiation Skills

1. Business Chinese Made Easy Intro: Are you ready to unlock the power of effective business communication in Chinese? Whether you are a professional looking to enhance your negotiation skills or a business person aiming to confidently navigate the Chinese market. This course is designed just for you. Welcome to Business Chinese Made Easy, essential negotiation skills? In today's global market, the ability to negotiate and communicate effectively is more important than ever. If you're doing business in China or with Chinese speaking partners, mastering these skills in mandarin can give you a real competitive edge. This course is your gateway to achieving that. In this course, you will learn essential business, Chinese phrases and negotiation techniques that will help you handle those negotiations with confidence and professionalism. With our bite size lessons, you will build your confidence step by step. You'll practice with real world negotiation scenarios, ensuring that you are ready to handle any situation, whether it's a high stake deal or routine business conversation. So are you ready to take your business Chinese to the next level? Join me in business Chinese made easy, essential negotiation skills and together. Let's unlock new opportunities for your career. Roll today and start your journey to mastering Business Chinese? 2. 1.A Business Introduction: Hi, and welcome. In business interactions, proper introductions are essential for establishing report and showing respect. This lesson will focus on learning how to greet and introduce yourself to new business partners in Chinese. You will learn common greetings, introductions, and how to address others using appropriate titles such as San, Nis Tai Tai, and Salt. Let's start off by meeting your new business partner, Mr. Chang. In Chinese culture, surnames hold great importance. One of the most common surnames you will encounter is hang. Given its popularity, there is a high likelihood that you will meet someone with a surname hang during your business interactions in China. Therefore, it is crucial to pronounce the surname correctly to show respect and professionalism. Are you ready? Let's begin. Hello, Mr. Hang. Neha, John Cena. Neha. Hello. John Chang, San Mr. Niau San. Neha, J Cen. Neha, Jan. Let us greet a miss Lee Neha Sel. Let's talk about the word Selcher. In the Chinese business setting. It can sometimes be perceived as too casual or slightly disrespectful if the woman is older or married. It is more commonly used in informal situations or when you are 100% sure that the lady in front of you is young and unmarried. Otherwise, you should call her Nish or Tai, but not Sel. Don't worry. I'll show you what is the most appropriate title in the next slide. Now, let us learn how to you address someone young and unmarried. Neha, Lee Salt Hello, miss Lee. Nehal. Lee Selt. Let's read and misses Chen Tai. Tai Tai, in the Chinese business contact, it is suitable for addressing woman whom you know are married. Neha, Chen Tai Tai. Neha, hello, Chen, is the name, Tai, misses. Neha Chen. Neha Chen Tai. Let us greet miss Wong. New, sir Miss. This is the most formal and neutral term to address a woman in a business setting regardless of her marital status. And it is the most safest and most respectful choice if you are unsure of the lady's marital status, or you want to maintain a high level of formularity. You will address the as New sir. Save me? Sir New, sir. Okay, Let's start greeting miss Wong. Nehal. Hang is the surname Wang. Juan. New. Miss. Nehal, Huang new sit. Nehal. Huang, new suit. Nehal, Huang, new sit. Hello, miss Wong. If you are unsure about the person's name, let's ask for it. What's your name? N Shamans called Shama means the name. Basically, you are saying you call what name Ne Shamas Neel Shama means Neel Shama means what's your name? In English, if we finally learn the person's name, we would say something like nice to meet you. Same thing in Chinese. We would say HG s. Hm means Mary, goal happy. Meet or not. HR. H G. Ren. Name. Hanging ensene. H and guin ensene. Han gauing chen. 3. 1.B Asking for Business Locations: Hi, and welcome. Today, we are going to explore an essential aspect of doing business in China. Understanding the major cities where many companies have their office. These cities are not only economic powerhouses, but also cultural hubs that play a significant role in China's business landscape. By the end of this lesson, you will be familiar with the key cities and know how to discuss office locations within them. L et's start by asking, where is your company located? Naman Kong Ti Ni. Neiman, your ons company Ti located N where? Neman, ons Ti Ni. Nieman on Ti Nal Nieman ons Ti Ni. Namen Cons nal, where is your company located? Our company is located in Beijing. W T Batman, our Cs company tiding Beijing. Woman Tit Woman Cs Tit Woman Cs Ti Bat Wagons Tai Beijing. Our company is located in Beijing. Beijing is the political and cultural capital of China. It is the headquarters for many state owned enterprises and government institutions. The key districts in Beijing are Chong, known for its business districts, foreign embassies, and international organizations, and Hi in, a technological hub with many high tech companies and universities. Where is the head office? T T, T I means main or head, Cs company or office. Basically, you're saying main office, Ti located N W Tong. Cons Ti Nal Tong T N. Tong Cs Tn, Where is the head office? The head office is in Shanghai. Shanghai, Zong Shanghai, on Cs Shanghai, Tong sil Tai Shanghai Zong Tai Shanghai. The head office is in Shanghai. Now, Shanghai is often considered as the financial capital of China. It is the home to the Shanghai Stock Exchange and numerous multinational corporations, known for its modern skyline and bustling business districts. Shanghai is a crucial for international trade and finance. The key districts of Shanghai are Pong. Which is the financial hub with many skyscrapers and corporate offices and Shui, a mix of commercial and residential areas with many offices and shopping centers. Where is the branch office? Fun Consul Tanal. Fun it means to split or in this case, a branch Consul office Ni located where? Fs T N Fs T N Fensel Tal. Where is the branch office? The branch office is in Quang Joe. Fun comes Quang Joe, Fun comes Ti, Quang, Joe. Fern Kgs i Quang Jo Fern i Quang Jo Quang jog or Kuang Zao is a major commercial and manufacturing center in Southern China. It is known for the Canton Fair, one of the largest trade fairs in the world. The city is also a vital transportation hub with its proximity to Hong Kong and Macau. The key districts for Guango are Tien Hall or Ten Hall, the business district with numerous office buildings and shopping centers, and Hai ju or Haig, an important commercial and industrial area with many factories and warehouse. 4. 1C Office Visitations: Hi, and welcome. Today, we are going to focus on an important aspect of doing business in China, which is visiting local suppliers. Establishing a strong relationship with your supplier is crucial for successful business operations and knowing how to properly arrange and conduct these visits, will enhance your professional image and effectiveness. Let's start by asking the question, can I come and visit you? W, like bifan Nin Ma, War it means I, K can come if visit Nin in respective form, Ms or no question word. Basically, you are saying, I can come visit you yes or no, W K, Le, I fang. Nin M W K. Lie. Fi fang. Nin M W K, Lifan. Nina Bi Fang Na. Can I come and visit you? Welcome to my office. An light out the Bang Su an, welcome. Light do arrival or you just arrive, W I. When you combine war and it means Aangg Su office. Han light out Wan gong Su. An ing light down War the Pan Kong ****. An light down, War the Pan Kong ****. Welcome to my office. In response, you can say, thank you for having me. C yelling. C means, Yeting means invitation. CC yeting. CC ying. C. Thank you for having me. 5. 1.D Office Visit Arrangements: Hi, and welcome. In today's lesson, we are going to focus on the essential aspect of doing business with your Chinese suppliers. We want to discuss where are their office locations. We want to understand how many offices they have, so we are sure that they are not a scam and making quick appointments to visit their offices. How many officers do you have? Nemo, Ts Pans Neiman, U in plural form, so you are basically saying all of you. You have Ts, how many. It is the general measure word that can be used for a variety of nouns, including people, items, or abstract concepts. Pan offices. Neiman, Ts ans. Neiman Toker Pan concert. Nieman Toker Pan concert. How many officers do you have? We have three offices. Woman, son girl, Pans. Woman, we or. You have son, three pans offices. Woman, son Pans. Woman, your son Pan Kgs. Woman, your son Pan Kgs. We have three offices. You can always change the number three into whatever number you want. Let's ask them if they have an office in one of China's most beautiful cities. Hang. Do you have an office in Hanj Neiman, Tai, Hangs M Neiman, you all Tai located Hango You have Aang office? Mas or no. Basically, you are saying, you all located Hang have offices, yes or no. Nim Tango, Pans Nieman Hang, your pan consumer. Nian uno, your pan consumer. Do you have an office in Hango Unfortunately not. No, we don't have an office there. N M pans. Means no, you are negating an action or adjective, whereas male means you don't have. Basically, you're saying, no, woman, i located, N M don't have office. Woman Ni, Man gonsu. Boom ni, My Bankensu. No, we don't have an office there. What time do you arrive at the office? Nian Ta Pangu? M means you? GDN is used to ask what time T means arrives office NGN Pan Konsu. Ng Pan Konsu. Ng Pan Ks. What time do you arrive at the office? I arrive at the office at 9:00 A.M. I DN. Please take note there is a tone change. Means nine and DN means O'clock point. When you combine the two of them together, you get DN because of the tone change. DN. DN. Arrive office. DN guns. Or odian, To Pan Kongsu. Wagodan, To Pan Kongsu. I arrive at the office at 9:00 A.M. 6. 1. Factory Visits: Hi, and welcome. Today, we are diving into an important aspect of business operations. We want to visit factories. So whether you are inspecting production processes or meeting with suppliers or exploring manufacturing capabilities, visiting factories is crucial for gaining firsthand insights and strengthening business relationships. You want to know that they are real. So here comes the invitation. Would you like to tour our factory Niang Tan guan Wanda gang Ma Ni. Now, please take note, in this case, there is a tone change. Just repeat after me. Niang ang means would like to. Tan guan means to visit places. Woman A ong chang factory? Mas or no. Basically, you are saying, you would like to visit our factory, yes or no. I Tan guan Wanda ong hang M Nie Tanganga Tanganga, would you like to our factory The answer is definite. Yes, I would like to visit. Shua, Yes. W I, there is a tone change to the word war. So just repeat after me. War Sian would like to Tanguan, visit. Shua Wian Tan guan. Shua Chiang. Tan guan. Yes, I would like to visit. How far is the factory from here? Gang, yo, door Yuen. Ng Chang means factory. Le means from. In this case, we are combining the two words together, L, means from here. L, have distance or far. Basically, you are saying, factory from here, have how distance. Go hang Lee Ji Yo Yen. Ohang Lee, J Yo, Yuen. Og hang, Do Yuen. How far is the factory from here? It's about 10 kilometers. A, Song. A means approximately. S means ten. If you want to construct your own sentence, you just change the number. Gong means kilometers. A, son. A Song. A, Song. It's about ten kilometres. 7. 1F Where are you now: Hi, and welcome. In today's lesson. We will learn how to ask someone about the current location and suggest going to the office. These skills are essential for coordinating meetings, visits, and ensuring smooth communication in the business context. By the end of this lesson, you'll be able to ask someone where they are currently located, understand and respond appropriately, suggest meeting or going to the office in a polite and professional manner. Let's start by asking the question, where are you now? Where are you now? Ne Tai Naar Nee, Ti located. Nah, We Ti Nah, T. Nah. Net na. Where are you now? Oh, I'm at the office, Pan consu. W I located Pans office. Basically, you are saying, I located office, easy, straightforward. W, Pan su. Pan Konsa, Pan consu. I'm at the office. Let's ask the question if the person is at a specific location. In this case, we want to ask if the person is at the office? Are you at the office? Ni Pan Consume located Pans offices or no. Basically, you are saying at office, yes or no. N, Pan consu MN, Pan Consumer. Are you at the office? Yes, the person is at the office. Yes, I am at the office. Sans. She Yes, you are agreeing to something, I located Pans office. Banks. Sua pangs. Yes, I'm at the office. Please take note. You can always change the location if you want to. Whether it is at the restaurant or at the canteen or whatever, just change it into your desired location. Here is an invitation to invite someone to go to somewhere. In this case, we want to invite the person to go to the office. Woman Pangea. Woman, two means to go. In this case, we are going to a specific destination. As office A is an interesting word, is a particle used to suggest or propose an action. In this case, this sentence is used when you specifically want to state that you are going to the office as the destination. Woman, Bangs. Woman bangs. Ba. Went Pang on Siba W went you Pang Sia? Let's go to the office. In response, you can say, Se, let's go. Had that means sure. Woman. In this case, means walk, it's action focus. In the previous sentence, we say, woman means we are going to a destination. But in this case, we are saying, let's go. We use the word. Pa. Holda woman T. Pa. Holda woman soba. Holda woman soba. Sure. Let's go. 8. 1G Office Interaction: Hi, and welcome. In today's lesson, we will focus on the essential phrases and etiquette for welcoming a guests to your office. We want to guide them to the meeting room and start off the meeting. By the end of this lesson, you will be able to properly welcome a guest to your office, guide them to the meeting room, and initiate the meeting with appropriate greetings and introductions. L et us create a welcoming environment and start off meetings professionally to set a positive tone for any business transaction. Welcome to our office. Juan dow, Wanda Bangs. Juan, welcome. Lie down, arrive. Woman office. Juan L dow Wanda n gon Su. Han ing, light out, Woman, the Pan Kong Su. Honing light out, woman, the Pan Kong Su. Welcome to our office. Please follow me. Churn wa, Ching please turn together. W M or I, Le, come. Basically, you're saying, please with me, come. Please follow me. Ching T we China Ching gun wa, please follow me. You invited someone to your office and you would like to ask them to sit down. Please sit down. Thing, T. Thing, please sit. Thing T. T, please sit down. In response, they might say, how the CCA. How that means, C, thank you. How the CC. How the CC. Thank you. L et us begin. Woman Kaiba Kais begin. This is the word to suggest a proposal or an action. In this case, let's begin. Woman Kaisba Woman Kais Woman Kaiba Let's begin. 9. 2. Manufacturing Products: Hi, and welcome. In today's lesson. We will focus on discussing manufacturing products, a crucial topic in the business world. We will learn how to describe where products are made and talk about the types of products a company manufactures. We want to say this product is made in China. In future, if you want to construct your own sentence, just change the name in blue into whatever country you prefer. In this case, this product is made in China. Chan Pin, Chan Pin, please take note there is a tone change. Repeat after me. Chan Pin Chan Pin. Chan Pin product. Shu is Jong China. J J u z manufacture. The Chan Shu Jung h o. Chan Pin Shu hung hang. This product is made in China. For this sentence, you want to describe the types of products your company or the business manufactures. We manufacture electronics, Warman, Sgan DN Chant Warman, V. S means to produce or generate. Denzel, electro, Chan Pin products. Basically, you are saying, we produce or manufacture electronic products. Woman, Shung chan, Denzel, Chan Pin. Woman, Shang han, en z, Chan Pin. Woman Changan, Denzel Chan Pin. We manufacture electronics. 10. 2. Quality: Hi, and welcome in today's lesson. We will focus on discussing the quality and popularity of products. Being able to talk about these aspects is essential in business communication, especially when you are trying to promote your products to potential clients, partners, or customers. Let's talk about the quality of the product. The quality of this product is very good. Chan Pin, and how. This Chan Pin product, please take note there is a tone change, so just repeat after me. The Pin, Pin quality. Han, please take note there is another tone change. Han means very Hun, how, good. Basically, you are saying this products quality, very good. The pin Han how. Han pin in u. Un Hu. Han pin pin hung H. The quality of this product is very good. Now let's boast about our product. Our products are very popular. Womand Chan Pin, so huan ying, Woman. In this case, manda means hour. When you see the word, it means some kind of possession. In this case, it is wand hour. Chan Pin product. Han, S S means to receive an ing means welcome. Very receive welcome. In other words, very popular. So huan ing, Woman the Chan Pin, an S an ing Woman, the han un an ing. Wamanda, Chan pin, and so Quan, our products are very popular. 11. 3 Investments: Hi, and welcome. In today's lesson, we will focus on discussing about investments. Investments, whether you are seeking investments or discussing about your company's investment strategies, or evaluating opportunities, you need to know how to talk about investments confidentially in Mandarin Chinese. L et's talk about what is new. You want to say, we are investing in new technology. Man total, S D so, Warman, Ti is an interesting word. Some of you might remember, i means locate. But in this case, I means you are in the process of doing something. It is your ING. In this case, total invests. When you combine the two of them together, you are busy investing. Total, busy investing. C T so technology. W T C T shoe. We are investing in new technology. Warman i. P T s, Warman Pz C Ts Woman is CGS. We are investing in new technology. Woman ps so. L et's talk about the money. How much is the investment? Doors. Investment, the amount of money. S is, how? Basically, you are asking, investment amount is how. D S doors. Zs. How much is the investment? The investment is 1 million. Total s e by one, e by one, 1 million. Total s, e by one. E by one. The investment is 1 million. As always, if you want to construct your own sentence, you can change the 1 million into whatever number you prefer. We need more investors. Woman h, T. Oman, h need, do more the possession, investor. Woman g, T. Oman, h, g, do a. Woman Shia, go to the T. We need more investors. Now, let us convince them. This is a very good investment opportunity. Ag Hunh T. T, this is g Hana, very good. To. Total means investment, means opportunity. Eg Hunt. Eagle Hanau T Hey. Ag Hunh To He. This is a very good investment opportunity. 12. 4A Export: Hi, Endoca. In this lesson, we will learn about export activities. We will practice using simple and repetitive sentence to describe what products we export and which countries we trade with. We export clothing. Warm co, furan, Warman, V, Tru co export full draw clothing. Warman, T co Warman T F Woman co, we export clothing. We export machinery, Wm, two call DC DC machinery, Warman two call DC. Wm DC DC. We export machinery. Now let's talk about the countries that we trade with. In this case, we want to say we export to France. W, Tc T, Faco, means to or ive, Faco, France. Woman, Fargo. Woman, Tc Fargo we export to France. In future, when you want to construct your own sentence, just change the name in blue into whatever countries you trade with. Woman, Tc, Dow, whatever country. Now we are exporting goods to continents. In this case, we want to say we export food products to Africa. True coal Sherpa Sh pin means food products. Pheo means Africa. Woman, Spin, Phago Warman T co spin, Foman co Spin Faj we export food products to Africa. In future, you can change the words in green into whatever products and the words in blue into whatever continents or whatever countries. Wmt, your country. Now let's try something else. We want to say we export electronics to Europe. W D Chan Pin, o Woman, Tc export Dench electronics, o Europe. Woman, z Chan Pin, go Warman coal gains champion D ojo Warman coal, gains Chapin, D ojo, we export electronics to Europe. 13. 4B Import: Hi, and welcome. In this lesson, we will learn about import activities. We will practice using simple and repetitive sentences to describe what products we import and which countries we trade with. This lesson will help you to communicate effectively in business settings related to international trade. We import raw materials. W D Yuen yl. Woman, Dink import Yuen Yuen raw materials. Woman D Yuen. Woman Dink, Yuen TL. Wincon Tayo, we import raw materials. We import electronics, W D Chan P, Warman, import, D digital or electricity chan pin products. When you combine the two of them together, you get electronics. Pase take note there is a tone change for the word. Repeat after me. Chan. Woman, Ds Chan. Woman Tino, Denzel Champion. We import electronics. We import from Germany. Woman Tong D G Dink. Woman, Tong from Germany Tink import. Basically, you are saying we from Germany import. Woman Tong D Dink. Woman Tong G Dink. Woman Tong, DG Dink. We import from Germany. L et's combine the sentences together. We want to say we import electronics from Germany. Woman Tong Ergo ink z Chan Pin. Woman, T ergo in. Nz Chan Pin. Woman, Tong Elk Dink in Champion. The structure of the sentence is from Germany import electronics. In future, if you want to construct your own sentence, you can just use the structure. We from your preferred, import your preferred products. 14. 5 Collaborations: Welcome to the Liston on collaboration. In this lesson, we will explore the concept of collaboration in a business context. You will learn how to discuss working together with partners from different countries, how to propose collaboration, and how to express positive sentiments about working together. Happy cooperation. In Chinese, we start off the relationship by saying app, H kai. Her means working together. U qui means happy. Her H or a working together. Let's suggest a collaboration, Let's collaborate. Woman. Woman, work together. B, it is the suggestion word or you want to propose something. In this case, we are saying, let's collaborate in a friendly and polite manner. Woman Hz Ba Woman, Herz, Woman ba. Let's collaborate, or let's work together. Let's be specific to collaborate on something. In this case, we want to say, let's collaborate on technology. We will just add the word technology in between Herzo and Pa. Woman Hero Ts Ts technology. Woman Ts. A Woman to Tissue. A woman Hurt Ts. Let's collaborate on technology. In this case, you want to express that you are collaborating with someone. We collaborate with England. Woman, zo. Woman, U W or N, England, collaborate. Basically, you are saying, we and England work together or collaborate. Woman, Yo Herz. Woman, Inc Herz. Woman Ico Herz. We collaborate with England. Now, let us add some complexity on the sentence. We want to say we collaborate on something with someone. In this case, we want to say we collaborate or research with Canada. Woman, U, and a Canada. Collaborate Yen Yengo, research. Oman, hat, to Yen. Oman, it, to Yen. Woman, Canada, to Yen Zu. We collaborate on research with Canada. In future, when you want to construct your own sentence, you will change the word in green into whatever country and the words in blue with whatever things that you are trying to collaborate on. Woman, your country, too, Yen or whatever topic you are collaborating. 15. 6 Establishing Business Partnerships: Hi, and welcome. In today's lesson. We will focus on discussing business partnerships. Knowing how to propose a partnership and handle different types of responses is crucial for building strong business relationships and exploring collaborative opportunities. By the end of this lesson, you will be able to ask someone if they're interested in a business partnership and respond appropriately to expressions of interest, disinterest, and neutral responses. Let's start by asking if the person is interested in establishing a business partnership with you. Are you interested in a partnership? No Sin chi toma? K. Please take note in this case, there is a tone change. You have interest or intent. Hl working together or collaborate. Mes or no. Basically, you are saying, you have interest or intent to work together, yes or no. Me, Hl M. Ne Yo Singh Hot Ma. Neo Chi Hotma Neo, Singh Hoz Are you interested in the partnership? Yeah, we have a positive respon. Yes, I am interested. W. Yo sing ti. Now, let's talk about the tone change war and yo. In Mendarin Chinese, war is pronounced with a third tone, which is a low dipping tone. Y is also pronounced with a third tone. So when two third tones occur in succession. The third tone usually changes to a second tone to make the pronunciation smoother and more natural. Just imagine if I say, W Y. Sounds awkward and horrible, isn't it? But with the tone change, W, yo. It sounds smooth and natural. Sudash Sud Yes. War, I, have Chu interest or intent. Suddy Singh. Sudo Singh. Yes, I'm interested. Happy cooperation or pleasant working together. This phrase is commonly used in Chinese business context to express the hope or satisfaction of working well together. It can be used at the beginning or at the end of a business deal meeting or partnerships to convey positive sentiments about the corporation. Happy corporation. Hot working together. Q, Happy. He Qi. Ho i. Happy cooperation. If you're not interested, you can just turn down the offer by saying, M s. B means no, wa means I, May means don't have. Or if you want to, you can use the full term ma. Mayo means do not have interest or intent. B or may s. By s two. My s two. No, I am not interested. This is a big decision. Maybe you need time to consider it. You would say, au. W I S need au consider. The term A is a common Chinese phrase used to soften the tone of a request or action, making it more polite and less apt. It's often translate as a bit, a moment or briefly in English. Basically, you are saying, I need to consider a bit. War Shi Kao Lu A W Shi Kaua Wa Shia Kaua Wa Shi Kau I need to consider it. 16. 7 Meeting Business Partners: Hi, and welcome. In today's lesson. We will focus on arranging meetings. Being able to ask about availability, respond appropriately, and schedule meetings is essential for effective business communications. These skills will help you to coordinate with colleagues, clients, and partners efficiently. Let's start by asking if the person is available tomorrow. Are you available tomorrow? N M, Yong Mint tomorrow, Yo Kong, have a free time or slot. Ma Yes or no. Basically, you are saying, tomorrow, free, no. Easy, isn't it? N. Mian, Yong, Ma. Man on M M Mink Cong M. Are you available tomorrow? Yes, I am available tomorrow. W Minchin, con I Minchin tomorrow, on three. Basically, you are saying I tomorrow three. W Mink Wo Mingan, Yukon. Wo Mingan Yo Kong. I am available tomorrow. What if the person is not available tomorrow? You would say, no, I am not available. W may com. No, W I may. May means don't have. If you want to use the full form, you can say ma. But in this case, let's be simple. You would say, no free slot. O W M C W may come. O W may cone. No, I am not available. O W M C. When can we meet? Woman, Summer whole t men. Woman, Summer, time T men meet. Basically, you are saying, we, what time meet? Woman, Summa S T men. Woman, Summa, S hole, C men. Woman, Summer whole C men. Woman Shamash Daman. When can we meet? We can meet tomorrow. Woman, M, M. Woman, K means can or able to. Now, please take note there is a tone change. Just repeat after me. K, Mian tomorrow. Men meet. Woman, Mian men. Woman, M M. Woman, Mint Men. Woman, Man Man. We can meet tomorrow. If you are uncertain about the time, you can say, Shan Shen, I need to check the time. War, I, h need an. Can means, have a look, Shen time. Basically, you are saying, I need time. War. Sh, Kanan, Shen, War. Sh, Kanan, Shan Was she Can? Was she cons I need to check the time. 17. 8 Discuss Business Details: Hi, and welcome to the Lesson on business details. In this lesson, we will explore the concept of business details such as products, prices, quality, delivery, quantity, and placing orders in a business setting. Let's start by asking, what is your product? What is your product? Neimanda Champion Shama, Namanda, all. Now, in this case, Nieman means you all as approval form. We are referring to a company, normally company, they are a group of people. Instead of asking you, we're asking you all your group, manda all of you, your Chapin product, Su is Sama what? You all product is what? Nemanda Chapin, Su Sama Nemda Chan Pin Su Sma Nmap Sma. What is your product? You have your product right in front of you, you want to show them. You would say, this is our product. This is Wanda our champ product. Wanda. A champion. Just amanda champion. Just Wanda champion. This is our product. Let's talk about the price. What is the price? Tia Susa Taka price. Su is Dorsa, how much? Tiago Su Dorsa. Tiago Su Dorsa. Tiago. Tiago. What is the price? And the price is 100 ming B, e by n, e by 100 en ming B. We put the number in front of the word en e n e n e by n 100 ming B. How is the quality? Chuang, Samang. Hang quality, aman, how is it? Hang. Aman. Hang, aman. Chang, aman. How is the quality? The quality is very good. Hang, Hun Hau. Please take note there is a tone change for the word un. It will be Hun Hal hang, Hun Hal, hang H, hang Hundal. The quality is very good. Hang, Hun Hu, Let's talk about the delivery. When is the delivery? Sumer hole Ha. Sumer when or what time delivery. Basically, you are saying, what time delivery? Sam. Sumer whole H. Sumer. When is the delivery? The delivery is next week. Sat el Hall. Seattle next week, el Hall delivery. Satchel el Ha. Seattle el Ha. Delivery is next week. 18. 9 Placing an Order: Hi, and welcome. In today's lesson, we will focus on the process of placing an order online. With the rise of e commerce, being able to navigate online ordering systems and communicate effectively throughout the process is essential for both personal and professional scenarios. Step by step, how do you place an order? Sam Sha tan, Sama H two, Shia means to place or in this case, you want to do something. Ding tan and order, place an order. Shia tan, ama Shia Ding tan. Ama Shia Ding ten, amah Ting tan. Asia Din Tan, how do you place an order? We place the order online. Wang Shang Shia Din Tan, Wang Shang online, Shia Din Tan Wang Shang, Shia Din Tan Wang Shang Shia Din tan Wang Shang Shia Din Tan, place the order online. Log into website. Tanu Wang han. Tanu log in Wang han website. Tang Lu Wang Chan. Tango Wang han. Tangangan, log into website. Select the products, Shenze Chan Pin. Shenze means to choose or select Chapin product. Shenze Chan Pin. Shenze Chapin. Shenzh select the products. Add items to shopping cart. G, a means to add go shopping cart. I. GG, shopping cart. G goo goo goo add items to shopping cart. Fill in shipping address, TNC Show hall D TNC, fill in. Show Hall shipping address. TNC, Show Hall, D TNC, Show Hall, D TNC Showa teacher. TNC show teacher, fill in shipping address. M fill in contact details. N, N C, C C, Len C means contact, S C information. Ns L C, sin C, N LN C, C C, L C, Ns, S C, fill in contact details. Complete the payment. One g to four. One tong means complete payment. One g four. One to, one, one, complete the payment. Confirm the order. Confirm tan order. Tan, tan, tan, tan, confirm the order. Lastly, wait for the shipping notification. Then die. Far ho, tone to then die means wait, far ho, shipping, tone to notification. Then die. Far ho, to the die. Far Tune far to, then die, far to, wait for the shipping notification. H 19. 10.1 Business Greetings: Hi, and welcome. In today's lesson, we will focus on the crucial first step in any business negotiation. Greetings. Properly addressing and greeting your Chinese business associates sets a positive tone and demonstrates respect and professionism. We will learn how to greet using appropriate titles such as Laoban and Laoban Yang. Hello, boss. Loud band, Nehal. Loud ban. There is a tone change. So just repeat after me. Lou ban. Neha. Hello. Loud ban, boss. Ne. Hello. Loud ban Neha. Loud ban Neha. Loud ban Neha. Hello, boss. Suppose you are greeting a boss lady. Hello, boss lady. La Banyan Nehal. Lau Banyan Niehau. La Banyan Nihao. La Banyan Niu. La Banyan Neha. Hello, boss lady. In the Chinese business environment, using titles along with surnames is a way to show respect to the other party. For example, if the person's surname is Wang, you can address them as Wang Boss, Wang Lau Pan, Wang, the surname, Lau Pan boss, and we will use Nin H. Nin, it is the respectful version of Nin Hau. Let's try it Wang Lao Pan, Nin Hau. An L Band, Nin Hau. A ban, Nin Hau. Hello, boss. Let's try it with a Lady boss Lee. Lee, Lau Banyan, Nin Hau. Lee, the surname, Lau Banyan Boss Lady, Nin Hau. Hello. Lee Lau Banyan, Nin Hau. Lee, Lau Banyan, Nin Hau. Lee, Lau Banyan, Nin Hau. 20. 10.2 Business Etiquette: Hi, and welcome. In today's lesson, we will focus on understanding and practicing Chinese business etiquettes. Proper etiquette in business settings is crucial for building strong relationships, showing respect, and ensuring successful interactions. In Chinese culture, showing respect and following traditional practices demonstrates your commitment and sincerity which are highly valued. Exchanging business cards is an important part of business etiquette. Present your business card with both hands and receive the other person's card with both hands. This show respect and politeness. In Chinese business culture, using polite language is essential for showing respect and building positive relationships. Certain polite expressions are commonly used to demonstrate courtesy and consideration. CC. Thank you. T, T, T is used to make requests polite. Nin Nin is the polite form of you and is used to show respect, especially towards elders, superiors, or clients. In Chinese culture, humility and respect are highly valued traits. Using polite language, not only aligns with these cultural values, but also helps in building long term respectful business relationships. It shows that you understand and appreciate the cultural nuance which can set you apart in a very competitive business environment. In the Chinese business environment, body language and actions are equally important. Here are some behaviors to avoid in business settings. Number one, crossing legs. In formal settings, especially in business negotiations, crossing your legs is considered impolite. Sit upright with both feet flat on the floor to show respect and professionalism. Number two, mimicking Chinese action movie moves. Although Chinese action movies are popular worldwide, mimicking these moves in a business environment can be seen as unserious and unprofessional. Maintain professional behavior and avoid inappropriate actions. Number three, pointing fingers. Pointing fingers at people is considered rude. When communicating, use your palm or subtle gesture to indicate direction or emphasize points instead of directly pointing at someone. By paying attention to these details, you can avoid unnecessary misunderstandings in the Chinese business environment and demonstrate respect and understanding of cultural differences. 21. 10.3 Polite Refusal: Hi, M Welcome. In today's lesson, we will focus on the important aspect of Chinese business etiquette, the art of avoiding direct rejection. In Chinese culture, maintaining harmony and showing respect are highly valued. And this is reflected in how business negotiations and discussions are conducted. Understanding how to communicate politely, especially when you need to express hesitation or decline a proposal, It is crucial for building strong business relationships. By the end of this lesson, you'll be able to use polite language to navigate such situations effectively. They are saying, normal people when you want to say no, it is no. For the Chinese way of saying no, it is like this. In Chinese culture, direct rejection can be seen as impolite. Express res or disagreements in a more tf manner. Let's see how do we do that. We can say, this might be a bit difficult. J K, Yd on. J this Kernan might be Yodan, a little bit difficult. Gerd. On. D non on on. And on. This might be a bit difficult. We could say, we need to consider this further. Woman hi, au, a. Woman, Shi need Di again or repeat Ka, consider is a bit. Basically, you are saying, we again consider a bit. Woman h i au, sa. Woman hi au sia. Woman hi, Di Kaui. Woman Shia, Di aus. We need to consider this further. 22. 10.4 Asking for Product information: Hi, and welcome. In today's lesson. We will focus on how to inquire about product information in a business context. Knowing how to ask for products and request samples is crucial for effective communication with suppliers and clients. By the end of this lesson, you will be able to ask detailed questions about products, ensuring that you get the information you need for making informed business decisions. What is this product? Summer Chapin. This is, you're pointing at this product, Summer what Chap product. Please take note there is a tone change. You are basically saying this is what product Chan. Summa Champ. Summer Chan. What is this product? O You want to inquire if a specific type of product is available. You asked them, do you have this kind of product? Neiman Jong, Chan Pin M. Neiman, When dealing with businesses, we are referring them as a whole. That's why we use the approval form of you have on this kind or this type. Chan Pin product, M, yes or no. Basically, you are saying, you all have this type of product, yes or no. Nieman Jong Chan Pin. Ma Nemo Jong Chan Pin. Ma Nieman Jan Pima, Negan Pm. Do you have this kind of product? Can I see the samples, young P W I K E can can see or look at young pin samples, M Yes or no. You are saying, I can see samples, yes or no. W K E, young pin M W E C young pin M. Walker an Yang Pma Walker Kan Yang Pma. Can I see the samples? 23. 10. Detailed Inquiries: Hi, and welcome. In today's lesson, we will focus on how to inquire about product information in a business context, including asking about the features, the price, and the availability of a product. Knowing how to gather detailed product information is essential for making informed business decisions and ensuring you to get the best value for your investment. What are the features of this product? Ga Chan, Summer dang, this Chan Pin product, you have summer, what Kadian features? Diga ch, Summer Kadian. Huger Chan Pin, your Sama ad. Huger han Pin, your Sama Tadian. Huger Chan Pin, your Sama Tadian. Huger hp, your Samad. What are the features of this product? That is the price of this product. G h page. This h of this product, ag price S is d s, what? You are saying this product's price is more or less. G h pin ag S D sell. Tiger han Pina Dak Su Ds. Dig hang Pina Dak Su dos. Tigh diag S. What is the price of this product? You want to ask if the product is in stock. Her Chan Pin, sin M Chan Pin product, you have Sin current or available stock. Mas or no. You're basically saying this product have current stock, yes or no. Hiker. Chan Pin, Sin M g Chan Pin, your Can M Jiger Chan Pin, your Can Hm Jig Chapin, your Can Hm is this product in stock. 24. 10.6 Business Negotiations- More information: Hi, and welcome. In today's lesson. We will continue our focus on gathering comprehensive product information. This time, we will learn how to request a product catalog, inquire about similar products, and ask about customization options. These skills are essential for ensuring that you have all the necessary details to make informed business decisions and meet specific requirements. Can you provide a product catalog? Kik, Chan Pin, Mom. K means can Thi gung provide Chan Pin product, Mu catalog, Mayes or no. Basically, you are saying can provide product catalog, yes or no? K, hig Chan Pin, M M. K Tig Chan Pin M M. Kighan Pin Muma. Kurion, Chan Pin Muma. Can you provide a product catalog? You have similar products? Neiman Chan Pima, Neiman, you all as a company, you have a S. Please hear me properly. Lay as if lay in fourth tone as if the Chinese a Chan Pin product? M, yes or no. Basically, you are saying you have similar product, yes or no? Neiman, a the han pin, M. Neiman han pin M Neiman lay the Chan Pin M. Neiman, lay the Chan Pin M. Do you have similar products? Can this product be customized? Her, Chan Pin, h this Chan Pin product, K can Du customize M yes or no. Basically, you are saying this product can customize yes or no. G Chan Pin Du Maher Chan Pin Du M. A Chan Pin, Curing Jima. Chin Jima. Can this product be customized? 25. 11. Discussing Price and Payment: Hi, and welcome. In today's lesson. We will be looking into discussing price and payment terms in business contexts. Understanding how to ask about the price of a product, inquire about discounts, and calculate the total price is crucial for effective negotiation and decision making. By the end of this lesson, you will be able to confidently discuss pricing details and payment options with suppliers or clients. What is the price of this product? Chan Pin Dak do shell. This han pin of this product, Daka price. S is dos. How much? Hagas. Hand Dag S doors. Jager han Pina, Jagger Su doors. G han Pina, Jaggers. What is the price of this product? Is there a discount? This is the most important question. Is there a discount? Yo Jo Coma have J C discount? Yes or no. Y C. M J C. Ma Yo Jer Coma? Yo go Coma? Is there a discount? What is the total price. A, total price means total means price, a total price. Su is D, how much? S D. S D. Gas. D S doors up. What is the total price? 26. 11.2. Discussing Price Payment- Payment Methods: Hi, and welcome. In today's lesson. We will explore the important aspects of discussing price and payment methods in business transactions. Knowing how to inquire about payment options, ask about installment plans and negotiate prices further is crucial for effective financial management and successful business deals. By the end of this lesson, you'll be able to handle discussions on pricing and payment terms confidently. No your payment methods, Nanuku Summa Neiman as a company, Fukuan payment, fun method is or, in this case, you are referring to basically, you are saying all payment methods are what? Neiman Fu quan Fun Summer Niemanda Fukuan. Fun Sama, Nemanda Fuku Ciema, Nemda Fucan Fun cisema. What are your payment methods? Can I pay in installments, f t fu quan M, E, can I or M I, F t means split the date, full quan payment. When you say F Q means installment. M, yes or no. Basically, you are saying, split payment yes or no? E, F f. Me4q. Ma. C four quand E four quand Ma. Can I pay in installments? Can we negotiate the price further? Ja, tanager price. E can in means repeat Tan negotiate or talk, M yes or no. Basically, you are saying, price can again negotiate yes or no. Jack i Tan M. Ag E T M Dug C Tan. Dug Tan. Can we negotiate the price further? 27. 11.3. Getting more information: Hi, and welcome. In today's lesson. We will focus on important aspects of the post payment process. Understanding how to inquire about payment due date, request invoice, and confirm shipping timelines is essential for smooth and efficient business transactions. By the end of this lesson, you will be able to handle post payment discussions confidently and ensure all necessary arrangements are in place. When is the payment due? Summer Sole fu Quan, Summer, the whole time Fukuan payment. You are basically saying, what time payment? Summer So Fukuan. Summer Fu quan. Summer So fu quan. Summer Sole fu Quan. When is the payment due? Can you provide an invoice P E can Tik provide F P. Now, in English, we would differentiate receipt or invoice. But in China, the term far PL serves as both a receipt and an invoice. F PL. Ma yes or no. Basically, you are saying can provide invoice or receive yes or no. E, Tig FPL. M K Tika P M a Pima, a Palma. Can you provide an invoice? How soon will you ship after payment? Fu Quan, Do far, Fukuan means payment, H means after Doro, how long in terms of time or how soon far ship Fa means to send, who means product or goods. Basically, you are saying, payment after how soon send goods? Fuku Dorgo, fa. Fu Quan Djo Fa. Fuca, doggo Fa. Fuqua, Djo fa. How soon will you ship after payment? 28. 12.1 Delivery and Logistics: Hi, and welcome. In today's lesson. We will focus on the critical aspects of delivery and logistics in business transactions. Understanding how to inquire about delivery dates, transportation costs and packaging methods is essential for ensuring efficient and smooth operations. By the end of this lesson, you will be able to confidently discuss logistic details with suppliers and partners. When is the delivery time, f Serge summer hole. F delivery, Serge time. S is summer hole. What time or when f Serge Summers hole. F Sgan Summers hole. Fg Summers hole. Half San Smash. When is the delivery time? What are the transportation costs? You sue peg to a al. You sue transportation or logistics, Payong cost or fees. S or Rs. How much? Basically, you are saying transportation fees is how much? You sue Fong, S to a sal. You sue Payong, S to a sal. You inte Phong, so calle. You inte Phong, so calle. What are the transportation costs? How are the products packaged? C han Pin rule her bung Chan Pin product? Re her how Bong package. Chan Pin rule her Bong. Chan Pin, le he Bow Chan Pin rule her BJ, Chan Pin rule her bong. How are the products packaged? A. 29. 12.2 Delivery and Logistics- Detailed: Hi, and welcome. In today's lesson, we will continue to explore the important aspects of delivery and logistics in business transactions. We will learn how to ask about the logistics company used, inquire about the shipment tracking, and address concerns about damaged goods. Mastering these skills is crucial for ensuring smooth and reliable processes. By the end of this lesson, you'll be able to handle logistics related discussions confidentially. Which logistics company do you use? Neiman, Na Og. Neiman, U as a whole, Sung use or occupy Na Na have multiple meanings. One, you can say is or, It is the measure word for institutions. O logistics ons Company. Nieman Naja, o Cs Neiman Naja, os Nim, Naja Nieman Naja, Os. Which logistics company do you use? Can the shipment be tracked? H, g the shipment or product. Can track Mes or no. Basically, you are saying, shipment can be tracked or not. H K M H Kong Ma. Ho, Kai, Dong Ma. Ho, Kai, Diong Ma. Can the shipment be tracked? What if the goods are damaged? Rug Si, amaban. Rug, what if the goods, Suni, damage, amaban, what to do. Basically, you are saying, what if goods damage, what to do? Rugmaban. Ruo Sun Hai. Amaban. Cosi, amaban. Co sai, amaban. What if the goods are damaged? 30. 12.3 Delivery and Logistics- More information: Hi, and welcome. In today's lesson. We will delve into the crucial aspects of delivery and logistics in business transactions. Understanding how to ask about delivery options, delivery times, and insurance during delivery is essential for ensuring smooth and secure logistics processes. By the end of this lesson, you will be able to confidently discuss these logistics details with your business partners. What are the delivery options? Yo, of Shenang Please take note there is a tone change for the word Yo. Just repeat after me. Yo, Nas Do fu Shen ang. Yo means Nas, what type? Do fu delivery, Shen ang options. Yo, Nas of Shen ang. Yo Nasi fu Sheng. Y Nas Sheng. You Nas, fu Sheng. Y Nasi, fu Sheng. What are the delivery options? How long does it take for the products to arrive? Now, this is a very important question. Chan Pin product, Alda arrive, Shu need Dang, how long in terms of time, time. Basically, you are saying, arrival, how long? Chan Pin, Ada h Dang, hut Chapin Da Shi To Chang Shu, Chapin Delta, Shia of To hang Sudan, Chapin Da, Shia To hang Sudan. How long does it take for the products to arrive? Is there insurance during delivery? Elf tung Tong Bosma, elf delivery, quart process, Tong middle. Basically, when you're saying Qtg Tong is in the middle of the process, which is during the process. Yo have Bian insurance. Now, please take note there is a tone change for the word B. Just repeat after me, Bo CN insurance. Mas or no. Basically, you are saying delivery process middle, have insurance, yes or no. Jo fu o yo, Bocan M. Tung Jung Yo M u tango Bosma. Half tung Bose Ma. Is there insurance during delivery? 31. 13.1 After Sales Service: Hi, and welcome. In today's lesson. We will explore the important aspects of after sale service in business transactions. Understanding how to ask about warranty periods, available after sale services, and ways to contact customer service is crucial for ensuring customer satisfaction and long term business relationships. By the end of this lesson, you will be able to confidently discuss after sale service details with your partners and customers. How long is the warranty period? B D hang, Boc means warranty, T means period, Dang, how long? Basically, you are saying, warranty period, what is the duration? How long? B Tang, B T do Tang C T hang Oh. How long is the warranty period? What after sales services are available? Ya, Show hold for. Yo, please take note there is a tone change. So just repeat after me. Yo, what type? Show hold after sales for services. Yo, C, Show hold for. Y N, show hold for all. Y, show hold for all. Y see show hold for all. What after sale services are available? How to contact customer support. Rule her L K Church, rule her, how to LC contact, K customer Church support. Rule her LN KuchNC, K Church, RNC K Church, Rohan N C Kuru Tur how to contact customer support. 32. 13.2 After Sales Service- Detailed: Hi, and welcome. In today's lesson, we will focus on an important aspect of customer satisfaction, after sales services. Knowing how to inquire about handling product problems, availability of onsite repair services, and repair durations is crucial for maintaining good customer relationships and ensuring product reliability. By the end of this lesson, you will be able to confidently discuss after sales service details with your business partners and customers. L et's ask the major question. What if there is a problem with the product? Rug Chan, your one amaban, Rug if Chan Pin product, you have one problem. What to do? R, Ban. Gha ban. Go Champion, one, Summer ban. Ugh, your one, Summer ban. Go Champion, your one Summer ban. What if there is a problem with the product? Do you provide on site repair services? Naman Tong Cien chang sum Neiman, you as a company, Tig provide Cien chang on site so repair F services? Me Yes or no. Basically, you are saying, you guys provide on site repair services, yes or no. Neiman gong Cien chang, so F M Neiman Ton Santana Neiman Santa eso for Uma, Nieman Tig Sanacio Nieman Ton, Santa eso form, you provide on site repair services? How long does the repair take? Was she Tong Shen Wai repair, Shi need Tang, how long in terms of time, Shan time? Was Shang Shu, Wai Shi Tong, Shan Wash Tong Sudan. W S door chang sagen. How long does the repair take? 33. 13.3 After Sales Service- More information: Hi, and welcome. In today's lesson, we will look into the crucial aspects of after sale services, which is essential for maintaining customer satisfaction and trust. Understanding how to ask about exchange policies, handling, damaged products, and the costs associated with after sale services will equip you with the necessary skills to manage post purchased customer interactions effectively. Is there an exchange policy? You Jung, You have an exchange Jung policy, M, yes or no. Basically, you are saying, have exchange policy, yes or no. J M, who Jun Jung term. Your Juan Tama, Is there an exchange policy? If the product is damaged, can it be exchange, Ru Chan Pin, ma, Rug chapter damage, can it be exchanges or no? Basically, you are saying, if product damage can change, yes or no. Rug Chile, E M. Rug Chan Pin Hiler, K Juana Rugoap Weiler, K Juan Ma, Rugo chapel, K Jana. If the product is damaged, can it be exchanged? Is the after sales service free or chargeable? So hold for Mena, His Fa. So hold after sales service, is Men Fa free, His or involve or chargeable. So hope Mena so Fa. Basically, you are saying after sale service is free or involve costs. So hold for M Feast So hold Menta His Feta. So hole Menta Feta. So hopeful Man Fa Fa. Is the after sale service free or chargeable? 34. 14. Business Negotiations: Hi, and welcome. Today, we'll be looking at business negotiations. In business, negotiation skills are essential for reaching mutually beneficial agreements. Whether discussing payment terms, negotiating prices, or clarifying contract terms, effective negotiation can lead to successful partnerships and deals. Let's start by asking, what are the payment terms? F quant, summer, FQ payment term, S is summer, what? Basically, you are saying payment terms and conditions is what? FQ summer, Fc summer, Quant summer. Foulk tell you, S Summer, what are the payment terms? Can this price be negotiated Taiga, Tg this, you are pointing at the product iat price. Basically, you are saying this price. K can Shang Yang means to discuss or negotiate Ma yes or no. Basically, you are saying this price can be negotiated, yes or no. Tag ang, M a K, Shang Yang Maga Ja, K Shang ama, DagaJa, Kang ama, can this price be negotiated? What are the contract terms. Her tong, te Quan, yo, a C, her tongue contract, T quan terms and conditions. Yo, please take note there is a tone change. So just repeat after me. Yo, what type? Basically, you are saying contract terms and conditions have what kind? Her tongue, TQ, Yo, Na. Her tongue, T quan. Yo, N C. Her Tong elk, Yo Nasi, irtong Telk Yo Nas. What are the contract terms? 35. 14.2 Business Negotiations 2: Hi, and welcome to today's lesson on business negotiation. Negotiation skills are essential in business to reach agreements that benefit all parties involved. Whether you are discussing further details, clarifying costs, or negotiating discounts, effective negotiation can lead to successful deals and partnerships. By the end of this lesson, you will have the skills to these discussions confidentially and professionally. Can we discuss the details further? W C, Tan, C. Woman, CE can, again, Tan discuss C details, Yes or no. Basically, you are saying, we can again discuss about the details yes or no? Woman CE, Tan, C M. Woman C, an C G M. Woman C C. Woman, an C G. Can we discuss the details further? Does this quote include all costs? Ga, Shuffle, soil, fog. T this quotation. Shuffle, yes or no. Include soil. Now, please take note there is a tone change for the word so. So just repeat after me. S. Soil everything. F cost. Dg Bia Sf soil feu? Dega Sf b soil fay? Diga so fey Dg soil fy. Does this include all costs? Can you offer us any discounts? Nang gay woman, Yo Hi M. Nin you in respective form, Nang, are you able to? A, please take note that is a tone change. Just repeat after me. A give or offer Woman Yi, yes or no. Basically, you are saying, Are you able to give us discount? Nin Nan Gay woman, Yom? Nin Nu gay woman Yi Ma. Nin Nu, gay woman Yi Ma Ninan gay woman, Yima. Nin Nan gay woman, Yom. Can you offer us any discounts? 36. 14.3 Discounts: Hi, and welcome to today's lesson on business negotiation. Negotiating effectively is essential in business to achieve favorable terms and agreements. Whether discussing bulk discounts, scheduling, contract signings, or understanding payment methods. Mastering these negotiation skills will help you navigate business transactions with confidence. By the end of this lesson, you will be equipped to handle these discussions professionally and effectively. Let's start by asking the question, if we purchase in bulk, is there a discount Rug Pang go M, d comma, Rug woman, bulk purchase, es or no. Basically, you are saying, if we pa have discount, go woman PG M Y co M Rug PG M Y Rug P Yo ug, woman P. Yo If we purchase in bulk, is there a discount? When can we sign the contract? Summer shale, an her home. Summer, what S whole time, can han sign her contract. Summer, her. Summer Sh, h her home. Summer shale, an her home. Sumer her home. When can we sign the contract? What are your payment methods? Nan the full Nas, Nan U in respective form, the position word. When you add the two of them together, N means your F Q payment, function method. Yo, please take note there is a tone change, Na, what type? You are basically saying, your payment methods have what type? Nin, the FQ. Fun Yo, Nai NN, the f quan fun yo, Nai Nin yo, naa Nina Fukan function Y Nas. What are your payment methods? 37. 15. Closing the deal: Hi, and welcome to the closing the deal as the buyer phrases mode. In business negotiations as a buyer, ensuring smooth completion of the deal along with subsequent delivery, payment, and after sale services is crucial. This lesson will help you learn how to close deals using short and effective sentences and ensure the smooth progression of subsequent steps. First, we want to ask the basic question. And we sign the contract now. Woman Kai Chien Htun Lama, Woman, V. E, C, please take note there is a tone change, E. Ten sign her to contract. L. L is a very interesting word. When placed after a word, in this case, N her tone. It signifies that the action has been complete. Now we add the word M means yes or no. Basically, we are saying, we can sign the contract, yes or no. Woman, Chen her tongue L M Woman, Chen her tongue M. Woman K Chen Hong ma. Woman, Chen Hong. Can we sign the contract now? What is the delivery date? Delft summer Sh. Delp delivery Rt date. S is summer time? Delft Summer S. D R S Summer Sh. Self Rt Samos H. Calf Rt Sams H. What is the delivery date? Can you confirm the order N D M, Nin Nang able to or can confirm Tan order yes or no. Basically, you are saying you can confirm the order, yes or no. Nin Ng T M. Nin Nang Tin Dan M. Ninan children Din Dan M. Ninan children Din Dan M. Can you confirm the order? 38. 15.2 Closing the deal- Details: Hi, and welcome to today's lesson on closing a business deal. Successfully closing a deal requires clear complication and attention to final details. Whether asking for final confirmation, ensuring timely delivery, or clarifying necessary documentation. Mastering these skills is essential for a smooth and successful transaction. By the end of this lesson, you will be prepared to handle these closing steps confidently and professionally. We need the final confirmation. Woman h to hold the children. Woman, h need T final, it is the possession word. When you say, T it means the final confirmation. Woman Td. Woman Shia, to hold the children. Woman Shia, to hold the children. Woman Shia, to hold the children. We need the final confirmation. Please ensure timely delivery. The, Answer. C, please cheer, Ensure Answer on time delivery. Ser. Her. Answer ho. Ching, ser el H. Ching Answers. These ensure timely delivery. Do you need any other documents? Nin Shu Chen, Nin U. Sh, need Cha one document Mes or no. Nin h C 110, M Nin h, Cha 110. M. Name hi Chita ma. Nine hi Chita ma. Do you need any other documents? 39. 15. Closing the deal- More info: Hi, and welcome to today's lesson on closing the deal. Successfully closing a business deal involves confirming the final details, ensuring timely delivery, and addressing any potential issues. Whether confirming the dispatch of goods, discussing receipt timelines, or understanding exchange policies for damaged products, mastering these skills is essential for smooth and successful transaction. By the end of this lesson, you will be prepared to handle these closing steps confidentially and professionally. Please confirm that the goods have been dispatched. Children, far, please. Children confirm goods, a dispatch or sent. Basically, you are saying, please confirm goods already sent. Thing, children, far ching children E far Ching children, H E far, Ching, children, far, please confirm that the goods have been dispatched. When can we receive the goods? Woman Shama sung sold down, Woman, Shama, what time, Nang able to or can receive boots. We, what time can receive goods? Woman Shama Sh Nang s do. Woman Sama sold out. Woman Sema hold, ug sold out, H. Woman Sema hou sold out, H. When can we receive the goods? We have completed the payment. Please confirm woman easing one gun. Woman, easing already one chung complete fu quan payment. T, please confirm. Woman as one chung fu quan T hn. Woman easing one g fu quan T children. Woman eating one g fu qu, children. Woman one n. We have completed the payment. Please confirm please ensure timely delivery. The, swell. T, please cheer, Ensure Answer on time delivery. Answer ho. T. He. Answer ho. Ching b ser el H. Ching ser el ho. These ensure timely delivery. If the product is damaged, can it be exchange, Ruha, K M, Rug champ product Wil damage, can it be exchange M yes or no? Basically, you are saying, if product damage can change, yes or no. Rug champ M. Rug Chan Pin Hiler, K an Ma Rug Chan Pin Weiler, K Juan Ma, Rugo han Pin, K Jama. If the product is damaged, can it be exchanged? 40. 16. Product Features: Hi, and welcome. In business transactions. Understanding product features and specifications is crucial. This module will help you to learn how to ask about and describe detailed product information. What are the features of this product? G Chan, yo, Nai Td. T this chap product. Yo have Na, what kind odian features? Please take note there are tone changes in this sentence. Repeat after me. Tg Chan Yo, Na Td. Han Y N Third. Jager han P, Yo Nazi Third. Jager han P, Yo Nas Td. What are the features of this product? What are the specifications of the product? Can the Q Sma Chan Pin product. In this case, chap it means of the product. Q specification, is or R, summa what? Chap the Q S Summa, Chan, the Q S summa Camping the quicker summer. Tamping the quicker summer. Camping the quicker summer. What are the specifications of the product? What is the material of the product? Chan, the Shu Shama, Chan Pin Shu Shama Shu Shama. Chapin, the t Sama Champ the scammer. Champ in the Coma. What is the material of the product? 41. 17 Scheduling Meetings: Hi, and welcome to today's lesson on scheduling a meeting. Effective communication and coordination are essential when arranging business meetings. Whether asking about available times, ensuring the convenience of the meeting schedule or discussing rescheduling options. Mastering these skills will help you arrange meetings smoothly and professionally. By the end of this lesson, you will be prepared to handle these scheduling tasks with confidence. When can we have a meeting? Woman summer K, Kai Hi. Woman. Summer, what S whole time. K can please take note there is a tone change for the word. So just repeat after me. E. Kai Hi meet up. In this case, Kai Hi can be both meeting or ano. Basically, we are saying, we, what time can meet up. Woman, Summa Sho, Kai Kai Hi. Woman, Summer Sho, K, Kai. Woman Summer Sho, Kai, Kai Hi. Woman Smash Kai Kai Hi, When can we have a meeting? Is this time convenient for you tiger fung Mg this time T. In this case, it is for me in respects or no. Basically, you are saying this time for you, yes or no. Chegg T, Nin Fung Pen Ma Chegg Nin Fung P M gaging Pena. Gaging Pena. Is this time convenient for you? Y. Can we reschedule Woman guy shot. Woman, can guy change shot time. When you say guy shot in, it means change time or reschedule. Mas or no. Basically, you are saying, we can change time, yes or no. Woman, Shot Ma. Woman K guy Sugan M Woman Kay Suma. Woman guy Suma Can we reschedule? 42. 18 Agreeing/Confirmation: In business communication, expressing agreement and confirmation is crucial for ensuring mutual understanding. This lesson will help you learn how to clearly express agreement and confirmation. I agree with these terms gal. W I T agree this tal terms and condition. W. W T. War Toni Chagat War Toni agatls. I agree with these terms. We confirm this order. Woman, children, hacker T tan. Woman, we children confirm check this tan order. Woman. Children her T tan. Woman. Children Chuck T Tan. Woman, children, Checker Ting Tan. Woman children again Dan, we confirm this order. Is this the final decision, this is final decision. Ma yes or no. Basically, you are saying, this is final decision, yes or no, T S T M T M T junta T Jung, is this the final decision 43. 19A Complaints (Buyer): Hi, and welcome to today's lesson I'm handling complaints from a buyers perspective. In business, it is crucial to address any issues that arise with products or services promptly and effectively. Whether identifying problems, discussing resolutions, or requesting compensation. Mastering these skills will help you manage complaints professionally and maintain good business relationships. L et's start by complaining. There is an issue with this product. Ger Chap, one t. Ig this chap product, you have one t problem or question. Ig one Jig Chan Pin, your one t, Jiger han pin, your one t. Jager Chan Pin, your one t, there is an issue with this product. How will this issue be resolved? T one, T, this one problem or issue, Sommer how t solve or resolve. T one, t1tc he one, summat, C he one, Smart, how will this issue be resolved? Et's demand compensation in a polite way. We hope to receive compensation. Woman C one, dirt do pay chang. Woman, C one, hope do gain or receive pay compensation. Woman C one, Pay chang. Woman c1d Pay hang. Woman C one, Dir pay chang. Woman C one, Dir Pay chunk. We hope to receive compensation. 44. 19B Complaints- Follow up (Buyer): Hi, and welcome to today's lesson on handling product complaints and follow up from a bias perspective. Effectively, managing complaints and follow up on resolutions is essential in maintaining positive business relationships. Whether you are confirming if an issue has been resolved, you want to seek for a response or expressing anticipation for a solution. Mastering these skills will help you to handle these situations professionally. Let's start by following up. Has the issue been resolved? Won't he jama Wt the problem. TJ solve L is a very interesting word. In this case, it indicates that the action of completing the work is done. When you say GJ means it has been solved. But now we add a M at the end. Ma, it is a yes or no question word. Basically, we are asking, has the problem been solved? Want a problem solve, yes or no. One t d lm1td Llama one t tema, one t telema has the issue been resolved? What is your response? Nine Sama Nin, you in respective form, the posesion word. When you say Nina it means your ef response is Nine Sama. Nin He Fu Sama Nin the He Fu Sama. N the He Sama, what is your response? We look forward to your solution. Woman ti, the f n. Woman, we t di, look forward. N your solving fung n proposal. Basically, you are saying, we look forward your problem solving solution or proposal. Woman gi, N t fang n. Woman di, Nina Fang An. Woman T di, Nina g fang. Woman di, Nina g fang n. We look forward to your solution. 45. 20. A Responding to complaints (Seller): Hi, and welcome to today's lesson on responding to complaints as a seller. In business, addressing customer complaints promptly and effectively is crucial for maintaining customer satisfaction and loyalty. Whether apologizing for the inconvenience, ensuring quick resolution, asking for problem details, or offering conversation. Mastering these skills will help you manage complaints professionally. We apologize for the inconvenience. Hand Ben gain diight bN. Han sorry, give N. In this case, gain means to you or give you i to ring or to cause inconvenience. Basically, you are saying, very sorry for you cause inconvenience. An Nin P BN. H in Nin BN. Hun gaining BN. Un gaining BN. We apologize for the inconvenience. We will handle it as soon as possible. Woman, din quite truly. Woman, will din quite as soon as possible. Truly, there is a tone change. So just repeat after me. T. Truly, handle it or sort it out. Basically, you are saying, we will as soon as possible, handle it. Woman, truly. Woman Way, T truly. Woman way, Din quite truly. Woman Way, Din quite truly. We will handle it as soon as possible. Please describe the problem in detail. Thing Sang, Mashu a one t. In, please Nan sang in detail. Mos describe a bit, one, the problem. Basically, you are saying, please would you in detail, describe a bit about the problem. Thing Nin Sang, Mosa one. Sing Sang C Mousa one t. Singing Sang Mosha one. Chinin ansi Mosua Wint. Please describe the problem in detail. We will provide compensation. Woman ei Tig Pay hang. Woman, will Tig provide Pay chang compensation. Woman Ti Pay. Woman Heiko Pay chang. Woman e Tig Pay chang. Amu Tig Pei chang, we will provide compensation. 46. 20. B Proposing Solutions (Seller): Hi, and welcome to today's lesson on proposing solutions as a seller. When customers encounter issues with products or services, it is essential to offer effective solutions properly. Whether proposing replacements, refunds, fixing issues, or arranging repairs, mastering these skills will help you resolve customer concerns professionally. We can offer a replacement or a refund. Woman, C, who, Her qu. Woman, V, C can who, replace the item, H or V. Woman E, who, Hatter Q. Woman, an H two equal. Woman, an H, j two equal. Woman C, an H, ocher two equal. We can offer a replacement or a refund. This issue can be fixed. Tiger one s f. Tg this want problem or issue, K can seal fix. Basically, you are saying this problem can repair or fix. Tiger Tiger want seal. Circle, four. Circle, C four. This issue can be fixed. We will arrange for repairs promptly. Woman qui pie Woman, will quire as soon as possible or promptly, i arrange repairs. Woman qui pie we Woman aqui un pie with you. Woman Way, qui, pie with you. Woman Way, qui, pie with you. We will arrange for repairs promptly.