Pontus Wärnestål

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Pontus Wärnestål’s Class on Skillshare

Creating Customer Journey Maps from Scratch

29m (9 lessons)

4,607 students

Class Certificate upon completion

Downloadable Resources available

Take this class today!

  • 1.
    Introduction
    2:13
  • 2.
    What Is Customer Journey Mapping?
    6:55
  • 3.
    What Are We Mapping?
    5:03
  • 4.
    Uncovering Value Through Research
    4:03
  • 5.
    Doing, Thinking, and Feeling
    2:32
  • 6.
    The Anatomy of a Customer Journey Map
    3:41

29m (9 lessons)

4,607 students

Class Certificate upon completion

Downloadable Resources available

Take this class today!

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