Pontus Wärnestål’s Class on Skillshare
Creating Customer Journey Maps from Scratch
29m (9 lessons)
4,607 students
Class Certificate upon completion
Downloadable Resources available
Take this class today!
- 1.Introduction2:13
- 2.What Is Customer Journey Mapping?6:55
- 3.What Are We Mapping?5:03
- 4.Uncovering Value Through Research4:03
- 5.Doing, Thinking, and Feeling2:32
- 6.The Anatomy of a Customer Journey Map3:41
29m (9 lessons)
4,607 students
Class Certificate upon completion
Downloadable Resources available
Take this class today!
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