The line graph illustrates the number of enquiries made to a Tourist Information Office via three different methods — in person, by letter/email, and by telephone — over a six-month period from January to June 2011.

Overall, the most striking trend is the dramatic rise in in-person visits, which grew to become the dominant contact method by June. Telephone enquiries also increased considerably, while letter and email contact followed the opposite trajectory, declining steadily throughout the period.

At the start of the period in January, telephone enquiries were the most popular channel, standing at approximately 900. In-person visits and letter/email enquiries were lower, at around 450 and 750 respectively. However, in-person visits rose sharply and consistently across all six months, reaching nearly 1,900 by June — the highest figure recorded across all categories and time points. This represents roughly a fourfold increase over the period.

Telephone enquiries also grew, albeit more modestly, climbing from 900 in January to around 1,000 in March before accelerating to approximately 1,600 by June. Notably, in-person visits overtook telephone enquiries sometime between March and April, after which the gap between the two widened considerably.

By contrast, letter and email enquiries exhibited a clear downward trend. After remaining relatively stable between January and March at around 700–800, they fell sharply to approximately 400 by May and remained at that level through June, ending the period as the least-used method of contact.

In summary, the data suggest a clear shift in visitor preferences toward more direct and immediate forms of communication, with written correspondence becoming markedly less favoured over time.