Empathy would be the mindset that I have the most take away with. From a young age, I've been told I was born without my "emotion chip," that has carried over into my adult years and my career. Focusing on the issue rather than person with the issue, made me self-aware that I currently clump issues in the workplace and associate them to individuals. "Because _____ did it, it was not done on time." Instead of taking the issue in stride it gets blamed on the individual who is undertrained and not educated on the task at hand. After this class with Jacob Morgan, I will act on focusing on the issue rather than the person who caused the issues, establishing a solution and providing the individual with the proper tools to succeed