Dear Andy,

I’m not sure what has happened to your store lately but I am very annoyed. The other day, I came in to buy five items and only one was in stock. The employee was not at all helpful and in fact seemed irritated that  I was asking for her assistant. When I come into a store, I do not expect that they would necessarily have everything but at least the majority should be available. That was just not the case at your store. 

In fact, there were not even substitute items that were close to what I was looking for. I ended up leaving with one item and another chore on my list since I had to visit another store before going home. 

The manager Cynthia, told me you had some delivery issues lately. I’m sorry that is the case but as a customer if I cannot rely on you having what I need when I visit,I may need to just go to another store all together. 

I know that you purchased the store from Mr Andrew’s a year ago, when he retired. It might be a very good idea for you to visit him and find out how he was able to maintain his inventory. When Mr Andrew owned the store, I never had such an experience as I had at your store the other day. 

As I said, I am very annoyed but I am also sad. I will hate to see the store go down the hill and other customers leave because they have not been able to get what they’re looking for. The location of your store is so convenient to the neighborhood and it will be really sad to lose it. Excuse me, let me repeat that.And it will really be sad to lose it. I hope you can get this corrected right away. For me, I will take a week or two and shop somewhere else. I’ll however come back to your store because you are my preference.

 I hope by that point, your delivery problems would have been taken care of and I can get back to shopping as usual.

If you have any questions about my letter, please let me know. Otherwise, I hope that you would take actions on this right away so that your store can be helpful to the neighborhood once again

Sincerely,
Danielle Martin