Customer Service Road Map

Customer Service Road Map - student project



My name is Vermon Papas.


I have been a manager for over 5 months. I was hired as a manager after 2-3 months in production. I  believe that I was hired as a manager because of my people skills and potential in leadership. This is my first management position and I'm looking forward to improving my leadership and management skills. 


Our company is an Ecommerce and I am in charge of leading the Customer Service team. I am in charge of delegating the tasks on multiple platforms such as Zendesk, Facebook comments, and Phone.