IT Support Mastery Kit
1 month of Skillshare
Available with PurchaseFree
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About this product
John Academy
Training Provider
Description:
Unlock the essential skills to troubleshoot, maintain, and optimise computer systems with this practical IT Support Mastery Kit. Designed for beginners and tech enthusiasts alike, it helps you gain hands-on experience in resolving real-world IT problems, working confidently with hardware, software, and networks.
Step-by-step lessons guide you through everyday IT tasks, from diagnosing technical issues to installing and configuring systems. Each module is built around practical exercises, giving you the tools and confidence to solve problems like a professional IT support technician.
Skills You’ll Build:
- Hardware & Software Troubleshooting: Identify and fix common computer problems efficiently.
- Operating Systems Mastery: Install, configure, and maintain Windows, macOS, and Linux systems.
- Network Setup & Maintenance: Learn the essentials of LAN, Wi-Fi, and troubleshooting connectivity issues.
- User Support Techniques: Handle support requests, improve system performance, and guide users effectively.
- Security Basics: Understand key cybersecurity measures to protect systems and data.
- IT Tools & Utilities: Use diagnostic tools, task managers, and system optimisers confidently.
Project to Try:
Create a step-by-step IT support guide for a specific problem, such as resolving network connectivity issues or optimising system performance, and share screenshots or a short video demonstrating your solution.
Who It’s For:
- Beginners interested in IT support and computer troubleshooting.
- Students exploring technical skills and IT careers.
- Individuals wanting practical skills to maintain their own systems.
- Anyone eager to understand networks, hardware, and software hands-on.
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