Transcripts
1. Intro: Hey, there, have you
ever asked yourself why only a few brand achieve a markable success and
secure top market position, while so many other fight to survive and
eventually disappear. Well, as you know, in
today's crowded market, it's stuff to get noticed. Old marketing methods,
they fall flat, they don't work as they used to. Because of it, businesses are struggling to connect
with their audience. You need a message and
a way to resonate with your audience to stand
out from the competition. This is what this
class is all about. This class is for you if you
are a aspiring marketer, re, a small business owner,
or professional marketer, who wants their
audience attention and to connect with them. So that they listen to you, understand you, remember you, and eventually buy from you and become the fan of you
and your product. Story marketing is a series
of multiple classes that are designed to solve
common pain point face by marketers and
business owners. This is the first class you
are watching right now. You can also find second
class on my profile with the name brand
storytelling with Chat GBD. Let's just limit this
intro about this class, what this classes offer. This class will show
you how to transform your marketing efforts with the help of authentic
story telling. You will discover
techniques that not only grab your
audience attention, but also create a lasting
connection with them. In story marketing 10, one, you will learn what are the
elements of a good story. Understand what's make a effective story,
including trust, authenticity, subtity,
speed, targeting, and delivering on promises. Learn to wave these elements
into your marketing message. How to build trust
and authenticity, gain insight into trust
based marketing and how to align your story with your
company message and values. Create message
that your audience will believe and embrace. How to engage your
audience quickly. Discover techniques to capture your audience
attention immediately. Ensuring your message is understood without
over explanation. Speak to your dal customer. Learn to identify and
define your Niche market, create detailed
customer persona to tailor your marketing
efforts effectively. Create a remarkable product, Understand the
importance of having a remarkable product
that stand out. Learn how passion can drive the creation of a product
that resonate with customers. Encourage word of
mouth marketing. Master strategies to
foster mouth of marketing, making your product something customers want to
share with other. In this class, you will not only learn my tested
and true methods, but also gain insight from
various marketing authorities, like Seth Godin Donald
Miller and many more others. I have sourced the
best practices from leading authors to maximize the effectiveness of this class. This class is your
pathway to become master of storytelling
in marketing world, whether you are launching
a new product or revamping your brand or just looking to improve your
marketing skills. This class offer
actainable insights and practical exercise
to help you succeed. Don't miss out the
opportunity to transform your marketing approach and
achieve tangible results. Don't wait any longer. Just jump to the next video
and let's get started.
2. New Marketing 101: Awesome. You are here. Welcome to story Marketing 101. I'm super excited to start
this journey with you. First, we will explore some
marketing fundamentals. We will also compare old
marketing techniques with new ones and determine what works and what
doesn't work anymore. After that, we will begin
to uncover methods that work for you and can be
impactful for your businesses. Ensure this class is
impactful for you, I have looked at a bunch of marketing books to get some
insight for this class. One of the one I found super
helpful is Seth Gardens. All marketers are liars and the work of other famous
marketing experts, combined with my research, real world case studies
and practical examples. We will explore these
ideas and apply them in practical way to our
marketing strategy. So now let's know a few things about Seth approach
to marketing. In all marketers are liars, Seth Godin argue that effective marketing
is synonymous with compelling story telling. The narrative view wave
around a product is often more important
than the product itself. A well crafted story that aligns with a
customer's world view can help your message rise above the noise of an over
saturated market. Godin says that if you
have an idea to share, you are naturally a marketer. This broad interpretation means his principles are applicable across various aspects of life or even running
for political office. His insights are designed to help you craft a
captivating story. Seth Godin is an
influential writer, entrepreneur, public
speaker, and blogger. He has author 19 book primarily centered on modern
marketing strategies. In his previous
book, purple cow, he emphasized the necessity of discovering and marketing
a unique product, what he refers to
as a purple cow. However, in all
marketers are liar, Godin shifted his focus
to demonstrate how a remarkable narrative can
rise even an average product. To bring Godin's
principle to life, consider the story of Apple Inc. When Apple launched the iPod, it wasn't merely a
new Amphitry player. It was marketed as a revolution in how
people experience music. The story Apple told
was about freedom, convenience, and
an entire library of music in your pocket. This narrative resonated deeply
with consumers and helped Apple stand out in a market already filled
with Amphitry players. Understanding world views
is important because it allows marketers to connect on a deeper, more
personal level. A world view is a language which used to speak to
address things of life, like, right and wrong,
pain and relief. You will learn more about this in the principle number one. But for now, just remember, a world view
encompass the belief, values, and experience that shape how a person
interprets the world. When a story resonates
with these elements, it feels authentic and
relevant to the audience. For example, the outdoor
clothing company, Patagonia, tell a story about environmental stewardship
and adventures. Their customers who value sustainability and
outdoor activities see their values reflected in
Patagonia's brand narrative. This alignment build a
strong loyal customer base. During your story telling, one major obstacle that
arise is skepticism. Consumers today are more logical of marketing messages
than ever before. To overcome this,
marketers must build trust through consistency
and authenticity. For example, Tom
Shoes tell a story of social responsibility
by denoting a pair of shoes for
every pair sold. This narrative of giving back resonate with consumers
and build trust. Another challenge
is standing out, being different and
better at the same time from competition in
a crowded market. This requires creativity and deep understanding of your audience desires
and pain point. You can maintain consumer's
interest and loyalty by continuously refining your story to keep it fresh and relevant. The heart of effective
marketing lies in storytelling. By understanding
consumers world view means the language they
speak to define things. You can maintain authenticity and creatively
overcome challenges. By then you can craft compelling narratives
that resonate deeply with your audience that lead to greater engagement
and success. Well, that's all I wanted
to say for this video. Let's jump to the next one.
3. These Old Advertising Method Don't Work Anymore: Hey, there, I want to ask you, when you hear the
word advertising, what's come to your mind, catch a ingles,
milk cartoon ads, or TV informal, which evokes memories of old
marketing techniques. These methods thrived during television's cold age
when few channels existed and advertising targeted the mass by addressing
universal needs. However, these old advertising
methods are now outdated, and I'm going to give you
several reasons for this shift. First reason of course
is the Internet. The Internet has
transformment marketing by providing a lot of
opportunities to sell products. With the increase in media
options and conceptions, marketers can now tell complex small stories
through various platforms, such as YouTube ads,
influential sponsorships, e mail marketing,
social media campaign, and brand partnership. This digital landscape
allows for more targeted and engaging narratives that
resonate with specific audience. Second, doing marketing
only to people's needs is effective only in the part of world where development
is still going. Because in most part of
the developed world, basic needs are more easily met and the marketplace is
saturated with options. This abundance means
that simply fulfilling a need is inefficient to
differentiate a product. Third, having a high
quality product is no longer
guarantee of success. The market is filled with good products and
being the cheapest or fastest doesn't necessarily
secure a competitive edge. Other marketers such as Donald Miller in building
a brand story suggest that appealing to
survival related needs like surviving customers' money, time resource can
still be effective. This approach
emphasizes creating a clear and compelling
message about how a product can improve
the customer's life. Old marketing strategies
aim to convert as many potential customers means leads as possible into
actual customers. This approach feel
like spreading a wide net to catch as
many fishs as possible. This is a less targeted method compared to today's practice. It primarily rely on
push marketing which was found to capture consumers'
attention by surprising them, bombarding adds on them or
pushing product in front of them to spark interest no matter what and how
they fail about it. This contrast with
pull marketing, which is associated with
new marketing and involves attracting customers
through engaging content and value driven interaction. However, old marketing
techniques are still there. One marketing experts found that traditional methods
like promotional gifts, coupons, and slogans
still hold effectiveness. The key is to tailor the use of both old advertising
techniques and push pull marketing
strategies to fit the specific
product and campaign. To imagine a example, consider Coca cola enduring
success with its classic ads. Despite evolving
marketing trends, Coca cola continue to use timeless elements like catch jingles and
memorable slogans, like taste the feeling, which resonate emotionally with audience and reiner
brand loyalty. This demonstrate that while marketing strategies
have evolved, some traditional elements
still hold power. Another example is the
resurgence of vinyl records. Despite the dominance
of digital music, Vine has made a comeback, partially due to the
nostalgic appeal and the unique story it tells
about music experience. Marketers leverage
this by creating stories around the tangible
and authentic experience of listening to vinyls that attract both new listeners and
nostalgic audio fills. Today, marketers must navigate a more complex landscape where consumers skeptism is high and competition is
at a sky level. Building trust
through authenticity and consistency is important. For instance, brands like
Patagonia and Toms have successfully integrated their social environmental
mission into their narratives, which create a strong
emotional connection with their customers. Standing out in a crowded
market also requires a deep understanding of the audience desires
and pain point. Continuous engagement and
innovation in storytelling can help you maintain consumer's
interest and loyalty. For example, Nike's just do it. Campaign has evolved
over the years to address current social
issues and trends, which keeps the brand
relevant and influential. Now to summarize this video, I would only say that the fundamental of marketing
have shifted from broad need based appeal to more targeted story
driven approach. By blending traditional
techniques with modern strategies and focusing on authentic
compelling narratives, marketers can effectively
engage today's consumers. Well, that's all I wanted
to say for this video, let's jump to the next one.
4. Here is New Marketing Method: Okay, so old advertising
techniques have lost their effectiveness in
attracting new consumers. Not only that, but the
previous focus on reducing production cost also no longer significantly impact
the bottom line. Because of outsourcing and
advancement in manufacturing, now producing goods has become relatively easy and inexpensive. And with that, these a critical. What do they mean for marketers? New marketing shift, the focus toward the
consumer's perspective. According to Seth Godin, modern marketers must adapt to the ever evolving marketplace and shifting consumers demand. And he emphasized that marketers are no longer in
control. Consumers are. Therefore, your marketing
message should be carefully crafted to resonate with
customers interest and emotions, and storytelling is the most effective way
to achieve this goal. Could in consumers
centric view of marketing quickly gained at
traction within the industry, reflecting the shift, the American
marketing Association updated its definition
of marketing in 2008. The new definition
describes marketing as an educational process that benefit marketers,
consumers, and society. This represents a
significant departure from the AAM
previous definition, which framed marketing
primarily as a function that delivers value to consumers
for the benefit of companies. Consider the transformation
in the automotive industry. Tesla, for example,
doesn't just sell cars. It tells a story
about innovation, sustainability, and a future less dependent on fossil fuels. Narrative resonate deeply
with consumers who are environmentally
conscious and tax savy. By focusing on these values, Tesla has built a
loyal customers base that sees its products as
more than just vehicle, but as a part of a
broader mission. Another example is AirBNB, instead of just
offering place to stay, AirBNB tell a story of belonging and experiencing
the world like a local. Marketing campaigns
emphasize personal stories of travellers and hosts, creating a sense of community and unique travel experiences. This approach has differentiated AirBNB in the crowded
hospitality market, which attracts customers looking for more than just
accommodation. In today's marketplace,
understanding and adapting to consumers
demand is important. For instance, the rise of
health conscious consumers has led to the success of brand like whole food and palaton. Whole food marketing itself as more than just a
grocery store is a destination for high
quality organic products that align with a
healthy lifestyle. Palaton, on the other hand, sells not just
exercise equipment, but a life's style
of fitness and community through engaging interactive workout experience. One of the significant challenge in new marketing is
keeping pace with rapidly changing
consumer preferences and technological advancement. Brand must remain
sharp and speedy, constantly seeking feedback and iterating on their approaches. For example, Netflix, Netflix has successfully
adapted to changing we awing habits by shifting
from DVD rentals to streaming and now
producing original content, staying ahead of the curve and continuously
engaging its audience. Another challenge is
maintaining authenticity. Consumers today are
highly skeptical of marketing messages and can
easily detect in authenticity. Brands that are transparent and genuine in their
storytelling built stronger, more lasting connection
with their audience. For example, Patagonia, again, Patagonia committed to
environmental activism, and ethical practices
has guarned trust and loyalty from consumers
who share those values. So to summarize, I can say that the age of new marketing
demand a shift from traditional company
centric approach to strategies that prioritize
the consumer's perspective. By understanding
and responding to consumers needs,
desires and emotions, and by telling compelling
authentic stories, marketers can create meaningful connection
with their audience. This consumer
centric approach not only enhances
customers engagement, but also drives
long term success in an increasingly
competitive marketplace.
5. The Power of Storytelling: People often make
purchasing decisions based on emotions
rather than necessity. This is why marketers must appeal to beliefs and feelings. This can involve what Seth
Godin referred to as lying, which he defined as the
stories people tell themselves that
marketers build upon. Godin used the term lying and storytelling
interchangeably. Goodin claim that a
consumer's belief in a marketers can make it true. Usually, a product doesn't
solve a real problem or need any better than
competitors cheap option. It's our belief in
how the product will make us feel that drives
our purchase decision. Consider the comparison between $20 company
wireless Airbuds, and $159 Apple AirPods. Both products serve the
same basic functions, allowing you to listen to music without getting
tangled in codes. Why spend extra $139 on airpods? The answer lies in the story Apple tells you and
the emotion it evokes. Apple has crafted a powerful
narrative around airpods, associating them with style
innovation and status. When you see people
wearing airpods, there is an implicit message of being tax savy and trendy. This emotional appeal and the prestige association with the brand led to
consumers believe that Airpod make them cooler despite both products being
fundamentally similar. Luxury brands like
Rolex Gucci and Louis ton thrive on the
power of story telling. A Rolex watch, for example, doesn't just tell time. I tell a story of success,
precious and prestige. When someone buy a Rolex, they are buying
into the narrative of being rich and prestige. The actual functionality
of Rolex isn't significantly better than
that of a much cheaper watch. But the emotional appeal
and the status symbol, it represents justify the high
price for many consumers. Starbucks is another
excellent example. Coffee is a commodity and there are countless cheaper
options available. However, Starbucks has
created a story around their coffee shops as a third place between
home and work, offering a si, inviting atmosphere where people
can relax or work. The brand also emphasize ethical sourcing and
high quality ingredient, appealing to consumers
values and emotions. This story allow Starbucks to charge a premium
for their coffee, which consumers willingly
pay because they buy into the overall
experience and narrative. Godins inside highlight
the importance of understanding
consumers belief and leveraging them in marketing. When consumers believe a product will make them feel
a certain way, whether it's more
confident, happier, or more successful, they are
more likely to purchase it. This belief transform
the product value beyond its physical attribute, which make it more desirable. While storytelling can be
a powerful marketing tool, it also raise ethical
consideration. Marketers must balance creating compelling narratives with maintaining honesty
and integrity. Deceptive practice
can lead to consumers distrust and long term damage
to a brand reputation. Authenticity in
storytelling is key. The story should align with the product's true benefit
and the company value. While Godin approach
to marketing involve storytelling that might pur the line between
fact and fiction, he emphasized the importance
of maintaining authenticity. The stories told should not
deceive or mislead consumers, but should enhance
the product value by aligning with genuine
emotions and beliefs. For example, apple
marketing often highlight the slake design and innovation
features of its product. While are objectively
true, however, the deeper story
told is about being part of a creative forward
thinking community. Narrative appeals to
consumers desires for identity and belonging, making the marketing both
authentic and effective. Godins concepts challenge
marketers to be mindful of ethical implications
of their story telling. While creating compelling
narrative is essential, but it also equally
important to ensure that these stories are truthful and do not exploit
consumers trust. Authenticity and
transparency should be at the core of any
marketing strategy. To conclude this video, I can say the power of
storytelling in marketing lies in its ability to appeal to emotions and beliefs
rather than just needs. By crafting compelling
narratives that resonate with consumers
on a deeper level, marketers can create
a perceived value that goes beyond the
product actual function, whether it's perceived
coolness of airports, the prestige of Rolex or the quasi experience
of Starbucks. Effective storytelling
makes consumers believe in the
product's promise, which drives them to choose it over cheaper ultranatives. I
6. 1 - Make It Trusted: Telling a compelling
story is essential for successfully spreading your
idea or selling your product. But can we know that we
created a good story? According to Seth Godin, effective stories
possess six qualities. Let's understand and how each
quality work one by one, and also how we can apply them. Number one, make it trusted. Your story must be
grounded in reality. Even if yourtory isn't
strictly factual, the belief in it
should be mutually beneficial for both
you and the consumers. If your story isn't true and customers discover
the deception, you will lose their trust, and the trust is something that incredibly difficult to regain. Here is simple guide how you can build trust in
your marketing. One method of building trust
is th trust based marketing, where you form meaningful
relationship with your customers based on honesty
and unbiased information. There are three general
themes for building trust. These themes are inspired by Aristotle modes
of persuasion. If you want to know what is Aristotle modes of persuasion, I have attached a small article
in the resource section. But for the sake of our
subject of this topic, I just want to tell you
Aristotle modes of persuasion are three ways to convince someone to believe
or do something. These three methods are called Ethos means credibility
or character, Pathos means emotions,
and logos, means logic. Let's know how to implement all these
three in your marketing. First ethos means credibility. To implement ethos, you
need to do two things. First one is endorsement, and second one is demonstration. You can utilize demonstration from respected
authorities like doctors, lawyers, influentials,
celebrities, or trusted friends. Demonstration,
showing your product in action can also
build credibility. For example, skincare
brands often features dermologist
endorsing their products. While tech companies like Apple Hold product demonstration
to show new features. Pathos emotions. Share world view,
connect with consumers by aligning with their
beliefs and values. This emotional connection
foster trust and loyalty. Familiarity, creating a
sense of familiarity through consistent messaging
and branding can evoke emotional response. For example, Coca Cola's
holiday adds evoke nstolgia, and warmth reinforcing
their brands connection with the family and tradition. Logos means logic
evidence and studies, site data, research, and factual evidence to support
your product's effectiveness. Tech companies often highlight
improves specifications and features appeal to
logical decision makers. For instance, Tesla emphasizes its car superior range
and safety ratings to logically persuade
potential buyers. Let's see a few famous
brand examples of how these well known brand applied all the three modes of
Aristotle modes of persuasion. Eighths in action by
influential endorsement. Nike effectively use Eh by partnering with top
athletes and influentials. When Lee Bron James
endorse Nike product, his credibility and authority in sports lend weight to
the brand's story, making it more
trustworthy to consumers, Pathos in action by
emotional story telling. Tata T Jago campaigns. Jago means wake up. This campaign focus on social awakening and
civil consciousness. One notable advertisement
that features stories of every day people taking actions against social
injustice and corruption. The campaign encourage
viewers to become more aware and
proactive in improving society by tapping
into feelings of patriotism, responsibility,
and empowerment. Tata T creates a strong emotional connection
with the audience. Campaign not only
promotes the brand, but also aligns it with
positive social change, which encourage a sense of pride and purpose
among consumers. Logos in aceent by
data driven marketing. Amazon apply logos by
showcasing customers reviews and ratings by presenting
factual user generated content. Amazon provides logical evidence of a product's quality
and performance, helping customers make
informed purchasing decision. Successful successful
marketing often combines all three modes of persuasion to build a robust and
trustworthy narrative. For example, a campaign for a
new health supplement might include Ethos dstment from
medical professionals, Pathos from testimonials from individuals who have experienced significant
health benefit. Logos by scientific studies and data supporting the
supplement efficiency. In simple words, I can say a good story in marketing
must be trusted and credible, appealing to emotions
and logics of customers. By leveraging ethos,
pathos, and logos, marketers can build a strong trust based relationship
with their audience. These elements not only
enhance the narrative, but also ensure that the story resonates deeply with customers, which encourage loyalty
and long term engagement. Let's move to the
quality number two.
7. 2 - Make It Authentic: Number two, make it authentic. Your story must align with your company product
and overall image, because with the Internet making information
easily accessible, customers can quickly fact check and hold
companies accountable. This is why companies need to be honest and authentic
in their messaging. For instance, BP has faced
significant criticism for promoting its sustainability and low emission energy initiatives. This eco friendly narrative does not align
authentically with BP's public history as a major player in the
gas and oil industry. Such a mismatch between
story and reality can lead to a loss
of customers trust. To ensure your story
aligns with your company, it's essential to
define your mission. Simon Snake in start with y
highlights the importance of understanding and
articulating your mission and the reasons
behind your actions. A clear mission provide a
set of values that guide your story telling and
ensuring authenticity. Here is a few key questions how you can define your mission. Number one, why you are
doing what you are doing. Consider whether your actions bring joy to you
or the consumers. Are you driven by passion
or merely just by profit? Number two, how are
you providing value? Identify what makes your
product or idea special. Ensure that you
offer some form of value that enhance
the customer's life. Number three, who benefit
from what you are providing? Reflect on whether the benefit
extend beyond yourself. If the consumers is not
significantly benefiting, reconsider your product
value preposition. Once you have answered
all these questions, work on transforming
those answers into a conscious
mission statement. This statement will serve
as a constant reminder to state true to your values
in your marketing efforts. See a example,
consider Patagonia, whose mission statement is, we are in business to
save our home planet. This mission clearly reflect their commitment to
environmental sustainability, aligning perfectly with their product offering
and marketing narratives. Consumers who value
sustainability are more likely to
trust and support Patagonia because their story is authentic and constant
with their mass mission. Let's see a few brand example
of authentic story telling. Tom Shoe is famous for
one for one mission, where for every pair of
shoe purchase by anyone, Tom's promise to denote a
pair to a child in need. This mission statements aligned perfectly with their
marketing story, emphasizing social
responsibility and giving back. The authenticity of
this mission has built a strong loyal customer
base that splive in a cause and support the
brand value at the same time. Rb Parker by a pair give a pair. By Parker mission to
offer designer ware at a revolutionary price while leading the way for socially
conscious businesses, reflecting their commitment to affordability and
social responsibility. Thereby a pair give
a pair program is directly manifestation
of the mission, making their marketing story
authentic and trustworthy. In today's digital age, where customers
can easily access information and share
their experience online. Authenticity in marketing is more important than ever before. Companies that fail to align their stories with their actions and values risk being exposed
and lose customers trust. At the same time, those
that maintain authenticity built strong and more meaningful relationship
with their audience. Now I hope you understand
that authenticity is a foundation of effective
storytelling in marketing. By defining your
mission and endorsing that your stories aligned with your company's
value and action, you can build trust and connect with the consumers
on a deeper level. Authentic marketing not only
reasonate more powerfully, but also encourage long term
loyalty and engagement, which is essential for
sustained success in an increasingly transparent
and connected world.
8. 3 - Make It Subtle: Coll it number three,
make it subtle. When crafting a compelling
marketing story, subtilty is key. Or in other words, don't
be too obvious or direct. Instead, you should wave your message into the
product and brand naturally. According to Seth Gardens, it's essential to integrate your marketing
narrative seamlessly into your product and brand, rather than over explaining
it to your customers. Allow your customers to draw their own conclusion
and fill in the gaps. That's create a more engaging
and memorable experience. Let's see the power of
subtilty with Nike example. In 1999, Nike ran a 1 minute advertisement honoring the legendary
career of Michael Jordan. The add was powerful
and evocative, capturing the ascens of
Jordan impact on ports. Interestingly, Nike only
introduced its signature whose logo and just do its slogan
in the final of few seconds. This subtle approach encouraged
Nike's association with excellence in pers without
overly pushing the brand. Godin's idea of subtility in
marketing is not new one. Sub Timinls messaging
has long been used in advertising to create subconscious association
with a brand. Although some early claims about effectiveness has been debunked, the tactic remain a
fascinating aspect of marketing history. If you are looking for example, Baskin Robin logo could
be a better example. The number 31 cleverly embedded into the pink part of
the Baskin Robins logo. Signifying their offering
of 31 different flavors. This subtle cure encouraged the brand's variety and uniqueness without
overly stating it. One of the most
famous example of subiminal messaging involved a 1950s coca cola advertisement. The add supposedly included
imperceptible messages, urging viewers to buy coke. Why subtility works? Subtility works because it's respect the intelligence
of your audience, allowing them to
make connections and form impressions
on their own. These engagements encourage a deeper emotional
connection with the brand. When consumers feel like they are discovering
something on their own, the experience is more
rewarding and memorable. Volkswagen think
Small campaign is another example of
subtility in marketing. Rather than explicitly stating the benefit of
driving a small car, the campaign used a
clever understated visual and messaging to suggest
practicality and economy. This subtle approach resonated deeply with consumers
and is still celebrated as one of the most effective ad
campaign of all time. Now I hope you understood
what is subtility, and what it can do for you. Let me tell you
three small steps to apply subtility in
your marketing. Number one, focus on visuals. Use visuals elements that convey your message
without words. Symbols, colors, and design
elements can speak volumes. Number two, create a interview, leave some elements of
your story open ended, encouraging customers to explore and discover the deeper
meaning on their own. Number three, align with values. Ensure that your subtle message aligned with your brand
core value and mission. That encourage
authenticity and trust. Utility in marketing allow customers to engage deeply with your brand by filling in the
narrative gaps themselves. By incorporating subtle cues
and understated message, you create a powerful and memorable connection
with your audience. This approach not only respects the customer's
intelligence, but also enhance the overall
impact of your marketing.
9. 4 - Make It Fast: Number four, make it fast. Think of the last time
someone told you a joke. Did you get it right away, or did they have to
explain the punch line? If it needed explaining, chances are it
wasn't that funny. Marketing also works similarly. If it is need further
more explanation, chances are you didn't
set it correctly. According to Seth Godin, your story must quickly engage potential customers while
you have their attention. Your story requires
extensive explanation, people probably won't listen. No one likes to wait
for the punch line. That's just not a saying. Godin emphasise on
quick engagement is supported by
psychological research. In thinking, fast and slow Daniel Kaman describe
two cognitive system. System one, this is our
automatic quick way of thinking. It operates effortlessly,
naturally and rapidly, making sense of
the world based on what is normal and
familiar. System two. This is our more deliberate
and slower way of thinking. It's require conscious
effort, attention, and analysis to solve and
understand deeper details. Since people primarily
operate in system one, your marketing message
need to be simple and immediately to capture
their attention. Most people want to
switch to system two to dissest complex meaning or
narrative from your message. In today fast paced world, consumers are bombarded with information and have
limited attention span. Therefore, your marketing story must be delivered
quickly and clearly. A conscious, easily
understandable message is more likely to resonate and
stick with your audience. A example of this is Twitter's
280 characters limit. Twitter success as a
social media platform is partially due to
its character limit. With only 280 characters, user are forced to convey their message quickly like
summary of something larger. This summarize format
align perfectly with the fast automatic
thinking of System one, making tweets easy
to digest and share. Now let's see a few
strategies to implement fast marketing by keeping
two things in mind. Number one, clear and
conscious messaging. Taglines and slogan. A memorable tagline or slogan can quickly communicate
your brand's assens. For example, McDonald's,
I love in it is instantly recognizable and convey a
positive engaging message in just three words. Visual and imagery. Use a strong visual to convey
your message at glance. A picture is worth 1,000
words and can often communicate complex ideas
more rapidly than text. Number two, simplifying
complex ideas infographics. Present data and
complex information in visually appealing and
straightforward format. Infographics are
effective because they combine visible
with conscious text, making information easy
to understand quickly. Video content, short
videos or animation can quickly capture attention
and convey your message. Platform like TikTok and Stagram
reels capitalize on this by providing quick
engaging content that fit into user's busy lives. Let's see to add
campaigns as examples who applied fast marketing
principle correctly. Apple's product launch. Apple is known for its leak straightforward
product launch. During this event, they focus on key features
and benefit, presenting them in a way that easy to understand
and remember. Their presentation are
usually driven and highlight the most important
aspects of the product, ensuring that even
a brief glance leaves a lasting impression. GEICO's 15 minutes campaign. GEICO's advertising
campaign claiming 15 minutes could save you 15% or more on your car insurance is perfect
example of fast marketing. This conscious message immediately communicate
the benefit of choosing GICO requiring
no further explanation. To engage potential
customers, effectively, your marketing story
must be fast with most people operating the
quick thinking system one. Massage need to be clear, conscious, and immediately
understandable. By utilizing strategies like strong visuals,
memorable tag lines, and simplified information,
you can ensure your story captures attention quickly and stick
with your audience. And always keep in the mind, fast paced bird of marketing, speed is not just an advantage. It is necessity. A.
10. 5 - Make It Targeted: Quality number five,
make it targeted. Well, if you search
for one thing, you will see there are a
number of people offering it. It's not any issue if
you are a customer, but when you are a provider, it's really a big
challenge to tackle, especially when you
are trying to reach everywhere and everywhere to promote your product
or services. In today marketing landscape, attempting to appeal to everyone means you will likely
appeal to no one. Seth Godin emphasized that the edge of mass
marketing is over. Instead, there is
significant power in targeting a niche and cultivating a strong sense of community around your
product within that niche. These niche customers are more likely to become
loyal advocates, recommending your product to friends with similar interest. To do targeted marketing, first thing we need
to do is create a consumer persona
to identify niche. This includes crafting a
detailed fictional character who embodies the key trait
of our targeted audience. This persona combines
demographic data with psychological insight to paint a comprehensive picture
of your idle customer. Here are a few key questions
to build an idle persona. Demographics. What's their
name? How old they are? What do they do for living?
Where do they live? Psychographics. What
do they do for fun? What kind of media
do they consume? What upset them about the world? What would they like
about your product? Where might they hear
about your product? There could be more questions or different pass on
your business typ. For now, let's also know what
Jeffrey Murray mentioned in his book crossing the
chasm about finding NH. In crossing the chasm, Jeffrey More outlines a
step to identify your Nate. Here is a practical approach
based on More's methodology. Number one, generate
customer profile. Use the questions
about to create detailed profile of
potential customers. Number two, build
purchasing scenarios. Consider how these
personas might come across your product and
how they would use it. Number three, select
the best scenario, Choose the scenario that seems
most viable and promising. Number four, examine
competition. Determine if any competitors are already targeting
this niche, and examine your potential
to differentiate. Once you have
identified your niche, all your marketing
efforts can be tailored and to appeal specifically
to this audience. Here are some key benefits. Number one, relevance. Your marketing message
will be more relevant and resonate more deeply
with your targeted audience. Number two engagement. Targeted approach
foster a stronger sense of community and loyalty
among your customers. Number three, efficiency, marketing resources are
used more efficiently, foxing on channels and
strategies that are most likely to reach and
impact your niche audience. Patagonia, the outdoor
clothing company gears is an excellent example
of targeted marketing. Their marketing
efforts are deeply rooted in environmental
activism, appealing to a
specific audience that value sustainability
and outdoor activities. By focusing on this niche, Patagonia has built a
loyal customer base that not only buy their product, but also passionately support their
environmental initiatives. Overall, you just need to take four step to implement
targeted marketing strategy. Number one, persona development, create detailed
personas based on the demographics and psychographic
of your dal customers. Number two, tailored messaging, develop marketing message that speak directly to the needs, desires, and value of
your target audience. Number three, channel selection, choose a marketing channel that your target audience used, spend time on, whether it's
social media platforms, specific website,
or community event. Number four, content strategy, produce content that address the unique interest and
concern of your Niche. By this provide values
and build trust. So now I hope you understood
that targeted marketing is about understanding
and connecting with a specific group of people. By creating detailed persona and focusing your efforts
on a niche audience, you can craft compelling and
effective marketing message. This approach not only enhance
engagement and loyalty, but also ensure that your marketing resources
are used more efficiently, ultimately leading to
a great success in spreading your ideas or
selling your product.
11. 6 - Make a Promise: Quality number six,
make a promise. Your marketing story should make a promise to
your customers, and most importantly, it
must fulfill that promise. It must deliver on that promise. This means clearly communicating the value that your
product offers and ensuring that it meets or exceeds customers'
expectations. A strong promise helps build trust and loyalty
among your customers. Prime example of this
is old epics brand. The man your man
could smell like. This is their campaign name. The ads targeted
women by promising that if their partners
wore old spices, they would smell
like the idle man. I don't know about being
or smell like an idle man, but this ad resonated
well with their audience, which means getting sales as expected and brand
popularity and awareness. South Godin emphasized
the importance of telling a good story but doesn't provide detailed step
on creating one. Fortunately, Donald
Miller's building a story brand offers a structured approach to
storytelling in marketing. Miller outlined a seven part
story arc that effectively captures the human conditions by addressing human
needs and desire. Here is short and
quick guide how to apply the seven
part story element. Step number one,
hero, the customer, identify your
customer's man desires and position them as
the hero of your story. For example, if you are
marketing fitness equipment, the hero could be someone striving to lead a
healthier lifestyle. Step number two,
problem, the challenge. Clearly define the problem
your product solves. In the fitness example, the problem might
be the difficulty of staying fit with
a busy schedule. Step number three guide
means your brand. Position your brand
as the mentor that helps the hero overcome
their challenges. This could involve offering workout plans that fit
into a busy schedule. Step number four plan
means step to succeed. Outline a simple plan
for using your product. Provide easy to follow
steps or tips that help customers see how they can integrate your solution
into their lives. Step number six, call to action. Encourage immediate action with clear and compelling
call to action. For example, start
your free trial today or join our
fitness community now. Step number six, navigate
stakes means the consequences. Highlight what could happen
if the customer doesn't act. This could be missing out on health benefit or continue to struggle with
the fitness goal. Finally, step number seven, positive outcome means
and goal and benefits. So case the positive changes
your product can bring Testimonials before and
after photos or success, stories can effectively
illustrate the benefits. Nike effectively
uses storytelling by positioning their customers as athletes overcoming challenges. There just do it slogan
embodies the hero's journey of pushing through out obstacles with the
support of Nike Gear. Making a promise in your
marketing story is about clearly communicating the
value your product offer and delivering
on that promise. By using a structure story arc, you can create
compelling narrative that resonate with
your audience. Build trust and drive actions. Incorporate this
story element into your marketing strategy to ensure your message is clear,
engaging, and effective. Well, that's all I want
to say for this video, and before you jump
to the next video, I don't want you to feel
tired or overloaded. So take a quick break
and recall what you have learned and then
come back. See you soon.
12. What is a Worldview: Hey, there, welcome to
this principle number one. In this video together, we will uncover the secret to aligning your marketing
message with your audience, deeply rooted
beliefs and values. To tell a better story, we need to speak
to a world view. Seth Godin first principle
of modern marketing is that a compelling story begins with aligning with
consumer's world view. By crafting a story that resonate with a consumer's
belief and values, you not only meet
their wants and needs, but also validate their
existing perspective. In this entire principle, first, we will see what is a world
view and why it's important after we will see some strategy to apply it in our marketing. Let's know what's a world view and why it's matter
in marketing. A world view is the set
of beliefs, values, and biases that shape how a customer's perceives
and interact with the world. In simple words,
it's a language that every human being have to
understand and describe things. While everyone has
the same basic needs such as food, shelter, happiness, and
health, their world view influence how they
satisfy this need. See a example of
different world views, consider the difference
between someones on keto diet, which emphasize high
fat consumption and someone on plant based diet. Both individuals
believe they have found a dietary lifestyle that
balance health and nutrition. Despite aiming for
the same goal, they adapt to
different solutions reflecting two
different world views. People with similar
world views often form a small niche or
micro communities, and this is why a
marketers success depends on identifying
the right group with a shared world
view and crafting a story that align
with their world view. By now, you may have understood that for our marketing success, we need to understand
our targeted audience, world view and change it, or we have to change our marketing message
according to their. Stephan avi in the seven habits of highly effective people offers another way to understand world views through the
concept of paradigm. He defines paradigm as the lances through
which we see the world, which shape our interpretation and situation of surroundings. This interpretation
dictate behavior similar to how guardians world view influence
purchasing decision. Our sense of self is often
tied to our world view, leading to automatic
defensive response to information that threaten
our perspective. This is known as
confirmation biases, where we dismiss facts that don't align with our world view, and for marketers navigating these biases can be challenging. C we suggest becoming
aware of biases, identifying desired world view
and shifting perspectives. Although his advice is
care toward individuals, marketers can adopt
these principles to tailor their marketing
stories thoughtfully. Here is vis four step to apply
principle into marketing. Number one, identify the biases. Understand the specific biases
of your target audience. If you are marketing to environmental
conscious consumers, recognize their biases
toward sustainable products. Number two, align
with the world view. Ensure your product and your story aligned
with the world view. For example, if you are selling
a eco friendly products, your marketing should highlight sustainability and
environmental impact. Number three offer
a better solution. Present your product as a superior solution within
your existing world view. Show how your
product better meets their needs or
enhance their values. Tesla successfully appeals to the world view of environmental
conscious consumers. Tesla marketing story emphasize sustainability,
innovation, and reducing carbon footprints, resonating with those who prioritize environmental impact. By aligning with these values, Tesla has built a strong
community of loyal customers who see the brand as a leader
in sustainable technology. Now I hope you understood
that appealing to a specific world view is crucial
for effective marketing. By understanding
and aligning with the beliefs and values
of your target audience, you can craft compelling stories that not only meet their needs, but also validate
their perspective, drawing from principles such
as those outlined by KV. Marketers can
thoughtfully address and influence world views, which lead to more successful and resonating
marketing campaign. Well, that's all I wanted
to say for this video. Let's jump to the next one. Oh. Oh.
13. How Do Worldviews Affect What People Buy: Hey, there. In this video, we will learn how do world view influence consumers' behavior, their choices of buying certain things from certain
brand and what change or approach we should take so that our brand also comes in
consumers buying decision. According to Seth Godin, world view affect three
key customers attributes, their attention, their biases, and the language they expect. By understanding and
leveraging these factors, marketers can craft more effective and resonate
marketing strategy. First, let's learn how to
get audience attention. A consumer's world view
plays a vital role in determining whether they will
notice your product or not. For example, a wagon is unlikely to pay attention to
a new stake house, just as someone who prioritize sustainable living will
notice eco friendly products. Therefore, it's important
to attract the attention of those whose world views
align with your product. Goodin introduced the concept of permission
marketing in his book. This approach involves gaining the customers consent to send
them product information, targeting those who are already interested
or paying attention. Permission marketing contrast with interruption marketing. The traditional method that bombard add one after another, aggressively promoting product to gain
customers attention. Anyway, there are three elements
of permission marketing. Number one anticipate. Consumers expect to receive information from the marketers,
number two, personal. Information is tailored to
the individual consumers. Number three, the content
interest the customer. Permission marketing is commonly associated with e
mail marketing. Where consumers opt in
to receive updates, this method is cost
efficient because it use low cost channels
like e mail and social media to target
interested customers which lead to higher
conversion rates and building customer trust. Let's take e mail campaign
example to understand, furthermore, how to apply
attention marketing principle. Consider an e mail campaign
for a new Wagon restaurant. Instead of sending
out mass e mails, the restaurant could target individuals who have
shown their interest in wagon diet by signing up for a newsletter or
attending Wagon events. The e mail should
be anticipated. Subscribe, no, they will receive updates about wagon dining. Personal. E mails could include personalized content such as
recipe or event invitation. Relevant information
directly meet to the subscriber
interest in veganism. On social media
permission marketing can involve following
and engaging with users who have
shown interest in similar product
or lifestyles. For example, a sustainable
clothing brand could interact with users who follow eco friendly influencers or participate in
sustainability discussion. Patagonia and outdoor
apparel company, effectively use
permission marketing by targeting environmentally
conscious consumers. Their e mail campaigns and social media presence
focus on sustainability, which align with their
target audience world view. This approach not only
captures attention, but also foster
loyalty and trust. Now I hope you understood that understanding and
leveraging customers world view is crucial for capturing attention in
today's crowded marketplace. By focusing on those who believes align
with your product, you can create more effective and efficient
marketing strategy. Permission marketing
with its emphasise on anticipation,
personalization, and relevance is a
powerful tool for engaging the right audience and building lasting
customers relationship. Number two bias. Seth Godin explain that our world
view influence our biases, shaping our initial
impression and reaction to products,
people, and ideas. People tend to favor
information that confirm their existing biases rather
than challenging them. Godin often use biases interchangeably with
world view in his book, but clarifies that our world
view shape our biases. A biases is an inclination
for or against an idea. Person, things,
belief, or group. Biases can be learned or innate, and we are often
unaware of them. Richard Thaler and Cass
Sunstein in their book, Nudge identify several
types of biases, including incurring availability,
representativeness, status quo, and loss aversion. Among these, the
status quo biases is particularly significant for
marketers. Let's know why. The status quo basis
is the tendency to stick with our current
option or situation, often without a
compelling reason. It frequently affect decision
making which why you notice consumers buy same products
again and again continuously. They don't like to change. For example, many people
have a preferred brand and flavor of toothpaste and
rarely switch brands. This is status quo
biases in action. To encourage consumers
to break out of their status biases
and try a new product, marketers can take
the following steps. Number one, listen to
consumers' needs and feedback. Spend more time
understanding what consumers want and identify
gaps in their market. This can be done by
reading reviews, conducting surveys,
and engaging with consumers on social
media or surveys. Number two, highlight the
disadvantage of the status Q. Advocate them and point out the shortcomings of
the current options that consumers are using. This helps create a sense of dissatisfaction
with the status Q. Number three, present the
benefit of your product. Clearly, articulate
the advantage and unique selling
point of your product. Show how your product can meet consumer's need better
than their current choice. Number four, use
testimonials and reviews. Leverage social proof by sharing positive testimonials
and review from other consumers who
have switched to your product and are
satisfied with the change. To show you an example, I'm imagining a new toothpaste
brand that promises superior dental health benefit to overcome status quo biases. The brand could conduct
a survey to understand why consumers stick with
their current toothpaste. Highlight common complaints about existing toothpaste brand, such as lack of effectiveness
or unpleasant taste. Emphasize the unique benefit
of their toothpaste, such as advanced
cavity protection or natural ingredients. Share testimonials from
customers who experience noticeable improvement
in their dental health after switching
to the new brand. Now let me tell you
how Apple overcome status quo biases for their
iPhone in the market. Apple's iPhone marketing
strategy provide a notable example of
overcoming status QO biases. Before the iPhone release, many consumers were loyal to
other mobile phone brands. Apple addressed this Pi, listening to customers
frustration with existing phones, such as poor user interface
and lack of features, highlighting the limitation
of other phones and emphasizing the iPhone
innovation features, such as the touch
screen Apple store and seamless integration with
other Apple products. Using strong testimonials and reviews from early adopters and tech experts who built credibility and
generated excitement. This is how Apple did it. Understanding and addressing
consumers biases, particularly the status Q bias is essential for
successful marketing. By listening to consumers needs, highlighting the limitation of the status Q and presenting the benefit
of their products. Marketers can
encourage consumers to overcome their biases
and try a new products. This approach not only
attract new customers, but also build trust
and loyalty as consumers feels their needs are being genuinely addressed. Number three, language. Effective marketing
relies heavily on the language used
to convey messages. Customers expect
specific message presented in particular way, which also influenced by their world views
and expectations. Arth Godin emphasize that
language in marketing extend beyond words to include
the overall structures, colors and mode of
the advertisement. The way you tell your
story should align with your customer's world view and the narrative you
want to communicate. The choice of word
can significantly impact the success of
a marketing campaign. Even a small change
in wording can have a substantial effect
on consumers behavior. For example, altering the
text on checkout button from plus card to add to card
increase, click by 49%. Here are some tips on choosing
your words carefully. Consider connotations. The subtle difference
in your words, choice can evoke different
emotions and reaction. For example, sign up now. My sound routine or uninspiring While are you
ready to get started, create a sense of excitement and urgency, simplify your message. In the book positioning, the authors argue that
simple message are more effective because they are better able to cut
through the noise. Overloading customers
with complex information can dilute the impact
of your message, aim to convey your point
clearly and consciously. Perfect the word of choice
in your call to action. The primary goal of marketing is to promote consumers
to take action. Whether it's buying a product, signing up for e mails or engaging with your brand
in some other way, crafting a compelling call to action is important
because like Join Now, discover more or get started today can be more effective
than generic promotes. See an example of an ad that follow all these
language point, see a perfume commercial. Typically follow a
different format and theme, often evoking luxury,
sensuality, and elegance. The language used in these
ads both verbal and visual, align with the high
end desirable image that perfume brands
aim to convey. The mode colors
and structures of the message all work
together to create an anticipative narrative that resonate with the target
audience world view. Apple's marketing language
is a prime example of how carefully chosen words and design element can
enhance brand perception. Apple uses simple clean language that emphasize innovation, elegance, and user experience. Their product names, slogans, and description are crafted to be memoriable and appealing. For example, this
slogan think different, not only conveys innovation, but also align with
the brand's identity and the world view of
its target audience. The language used
in marketing is a powerful tool that goes
beyond range of words. It encompass the
entire structure, visual elements, and
mod of the message. By carefully considering
connotations, simplifying the message and crafting effective
call to action, marketers can significantly influence consumers' behavior. Aligning the language with the consumer's world view ensures that the message
resonates deeply, enhance the overall impact
of the market campaign. Well, students, that's all I wanted to say for this video. Let's jump to the next one.
14. How to Appeal to a Worldview: There. In this video, we will learn how to
leverage and speak to your audience world views
in your marketing story. There are three
techniques for aligning your story with your
consumer's world view. First one is frames. Second one is euphormism, and third one is oxymoron. First, let's see what is frame
technique and how it work. Framing is a strategic way
to present your story so that it resonate with a
consumer's existing world view. By framing your narrative, you can shape the initial
impression customers have of your product and ensure it aligns with their
belief and biases. For example, let's
imagine a university or college is struggling to
get new students admission. This college could reframe its story to appeal to
non traditional students, instead of typically
18-year-old demographic, by presenting itself as a welcoming environment
for older students, career changers or
part time learners. The college can
broaden its appeal and attract a different segment
of the student population. This reframing can help reverse
declining enrollment by targeting a niche audience that values flexibility
and inclusivity. Number two, euphemism, euphemisms are
alternative names for ideas or products that help steer away from negative
connotations or biases. Framing them more favorably. They are effective in reshaping perceptions and aligning
with customers value. Example, Ath laser
versus workout gear. Consider the term atlase as a
euphemism for workout gear. Ath lase appeals
to consumers who value style and comfort
even during exercise. While workout gear might
be more straightforward, but lacks but lacks the
fashionable connotations. By using Athlese, marketers can attract a segment
of the market that prioritize asthetic and
lifestyle integration over just functionality. To use euphemism effectively in marketing, avoid aggression. Ensure that the euphemism does not oversell
the product value. Avoid misleading term. Be truthful about what
the product offers. Address important issue. Don't use euphemism to downplay significant concern. Be clear. Ensure that euphemism
is understandable and not so vague that
it confuses customers. Be creative and positive. Use language that inspires
and engage customers. Maintain some mystery. A touch of interview can make
the product more appealing. Godin use the analogy
of world views as lanss to illustrate how
customers perceive products. Here is a breakdown
of this analogy. Photographer, the
consumers, fruit basket, the product being
marketed, camera, the customers world view, which affect how they
see the product, framing the marketers strategy to present the
product favorably. Imagine still life
of fruit basket that marketers can
influence how the basket appears by adjusting
position means placing certain fruits
at the front background, using different color to
evoke certain emotions. Example, black for
moody atmosphere, yellow for happiness, lighting, adjusting to highlight
specific aspects of the fruit. This setup demonstrate
how different frames can alter the
customer's perception. Even the term is still
life of a fruit basket, instead of pile of fruits is a euphemism that enhances
the image appeal. Euphemism and framing
are powerful tool in aligning marketing message
with consumers world views. By carefully choosing
language and presentation, marketers can create a
more favorable impression and resonate better with
their target audience. This approach ensure that the story told is
compelling, relevant, and align with the values
and biases of the consumers. Number three, oxymerons. Oxymerons like euphemism
are used to frame ideas in a novel way by combining
contraductory terms. This technique can help avoid negative interpretation
and capture consumer's attention
by presenting familiar concepts in
a surprising manner. Example, non alcoholic beer. The term non alcoholic
beer is an oxymeron, because beer is
traditionally alcoholic. This phrasing appeals to individuals who enjoy
the taste of beer, but want to avoid alcohol. It successfully
targets NH market by combining two seemingly
contradictory world views. Author sth Godin frequently
apply oxymoron on his blog by using them to present surprising contrast and
challenging expectations. Although traditional
oxymerons are phrases with opposing words, Godin also uses them to describe unexpected
ideas or contrast. In his blog post, what will be on your Tombstone? Din mentions that article. Codin mentions that articles about Google often
highlight that the company's chef was formal chef for the
band that grad ful dad. He refers to the surprising
and memorable fact as a oxymeron. Codin documents
incorporating oxymerons in marketing to present consumers
with unexpected contrast. This technique can make
the marketing message more engaging and memorable. Here are a few tips for
using oxymeron in marketing. Number one, catch attention. Use Oxymeron to surprise your audience and make
your message stand out. Number two, avoid
negative interpretation. Reframe products or ideas to avoid any negative
association. Number three, appeal
to dual world views. Target consumers who hold seemingly contradictory
preference or needs, and finally, number four
create memorable message. Ensure your marketing leaves a lasting impression by using
unexpected combination. Well, I hope now
you understood that incorporating oxymorons
into marketing strategy can help reframe product and ideas in a way that
resonate with consumers. By combining contradictory
terms or concepts, marketers can avoid
negative connotations, catch consumers
attention and appeal to their market with
dual world views. Approach aligned with Gardins
broader advice to tell compelling stories that align
with consumers world views, which make the marketing message more effective and memorable. Well, that's all
in this principle. Let's take a short
break and after that, continue this class from
principle number two. See you there.
15. Understand How Your Customer Thinks: Hey, there, welcome to
the principle number two. In this principle, we will learn the art of building trust
through storytelling. We will discover how honesty
and transparency can enhance brand reputation and building long term relationship
with your customers. When marketers present
something to their audience, they process information and make snap decision real quick. Whether they want to ignore your ad after one or 2 seconds, they want to watch it to figure out what is in it for them, and furthermore,
decision they take. This principle is based on the idea that world
views influence, not only the information
customers take in, but also how they
interpret and react to it. By understanding the steps customers follow to
make snap judgment, marketers can better capture attention and convey
their message. Good in mention
cognitive dishonance as a psychological concept where individual experience
discomfort when holding conflict
thought or belief. Often influence consumers
behavior as people strive to align their action with their belief to
reduce discomfort. For example, imagine
customers who feel proud themselves
for saving money. They find a product
on sale and buy it. Despite not needing it, later they feel guilty
because although they save money by purchasing
that product on a discount, they would have saved more
by not buying it at all. This internal conflict is an example of
cognitive dishonance. Navigate the marketplace
and make quick decisions, customers typically
follow for steps. I will tell you these
steps, but before that, let's see how we can leverage cognitive dissonance
in marketing. Marketers can use
cognitive dissonance to their advantage by aligning their message with the
customers world views and addressing potential
conflict directly. Here are some strategies. Number one, highlight
saving, without sacrificing. Emphasize how a
product can save money without compromising on
quality or necessity, aligning with a money
saving world view. Umber to create
consistent messaging, ensure that all
marketing materials and consumers interaction
provide a constant message, reinforcing positive
impression and reducing the likelihood
of cognitive disorance. Number three address
conflicts head on. If a product might cause
cognitive disorance, address it directly in
the marketing message. For example, acknowledge that while the product
is an investment, it provide long term savings or benefits that align with
the customer values. Well, I hope you understood how customers think and process information that help customers create more effective campaign. By recognizing the role
of cognitive disonance, and the steps customers
follow to make decisions, marketers can better
align their message with the customers world view and negative
potential conflicts. This approach not only
captures attention, but also build trust
and consistency, which lead to more successful
marketing outcomes. In the next few videos, we will learn what
are those steps on basis customers make
snap decisions, and what are the
strategies for marketers so that their audience listen
to them, understand them. Let's jump to the next video.
16. Step 1 - They Notice Change: W. In a world where lots of information thrown at you every
single minute, how you can decide
which one is for you. Certainly, you can't listen to everyone. Well, this is simple. You can filter out most of
it to listen what's for you and ignore other to
avoid being overwhelmed. This is what we all do when we are consumers for
other marketers. However, however when
we are the marketers, we better know how our
consumers going to take it, and we can build some str, something that change
in their environment, which are more likely to
catch consumers attention. Let's understand
what I'm saying with five hour energy brand example. When five hour energy
entered the market, they faced established
competitors like Red bull and Monster. Instead of competing directly, they differentiated
themselves by packaging their product as a small shot
rather than a large can. Strategic placement as cas registered ensured
customers notice the product that allow five hour energy to gain a
foothold in crowded market. While Godin emphasize
appealing to beliefs and feelings
to capture attention, Donald Miller in building a story brand suggests
focusing on basic needs. Miller categorize consumers
behavior into two main types. Number one, meet
basic survival needs. The brain productize needs
related to the nourishment, security, relationship,
and meaning. Number two, avoiding complexity. Consumers avoid
complex messages that require significant mental
energy to understand. To effectively grab attention, Miller's recommends aligning
your product message with basic survival needs
while keeping it simple. Here are some examples
of effective messages. Saving resources, highlight how your product save money,
time, or resource. Build relationship,
emphasize how your product can enhance relationships or create
opportunities for generosity. Acquire status, so
how your product can help customers gain
status or prestige. Finding meaning, illustrate how your product can provide
deeper meaning or fulfillment. Combining both
approaches, appeal to basic needs and emotions
can be highly effective. For example, purchasing
a Ferrari address the basic need for
transportation, while also appealing to the
desire for luxuriant speed. Well, I hope you understand that to capture customers' attention, you need to make
noticeable change in their environment and craft message that align with their basic survival
needs and emotions. By strategically combining
these approaches, you can effectively stand out in a crowded marketplace and resonate with your
target audience. That's all in step number one. Let's jump to the
next step number two.
17. Step 2 - They Make an Assumption: When consumers notice a
change in their environment, they quickly make
assumption and create their own stories
about why it changes. Usually, their world view
shapes these assumptions. These assumptions influence your customer's
first impression of your product and can
determine whether they will buy what
you are selling. Or example, when you notice the new coffee shop
in your way to work, you might assume
this one open it to draw students from
college campus nearby. Another way to think
of consumption is in terms of
consumer's perception. Customers perception
is how people select organize and interpret
information they encounter. In the 22 immutable
laws of marketing, the author describe how a
consumer's perception of a product is more important than the
quality of the product. Therefore, your
audience must believe that your product
is the best option, and there are two inputs
that alter perception. Number one, external or
environmental triggers, number two, personal
expectations and world views. As a marketer, you can't
control someone's expectation, but you can create
meaningful encouragement to guide your
consumer's perception. One way to do this is by making your product an experience
for the consumers. Most marketing campaign
rely on visual stimulation. But try to appeal
to multiple senses. This will help you
tell a battle story and mask the feeling of
being advertised too. Apple stores are a great example of shaping consumer's
perception. When you enter an Apple store, you are not just
buying a product, you are experiencing the brand. The minimalistic design, the
informity of store layout, the opportunity to
interact with products, and the helpful staff all contribute to a
positive perception. This multi sensory experience
help customers make the assumption
that Apple product are innovative and premium, even before they try out. Coca Cola share ACO campaign
is another example. By personalizing
bottle with names, C oak created a change
that consumers notice. Consumers made the
assumption that this personalization made the
drink more special and fun. The perception was not
just about the taste, but the experience of
finding and sharing a bottle with their name
or a friend name on it. Simple change boosted
sales significantly because it connected with
consumers on a personal level. By understanding and influencing the assumptions and
perception of your customers, you can create a strong first
impression and increase the likelihood that they will choose your product
over competition. After noticing change
and making assumptions, now come step number three. Customer will use
their assumption to predict what
will happen next. Let's jump to the next video
to learn step number three. De ti deft deft victim.
18. Step 3 - They Predict What Happens Next: After noticing change
and making assumption, now customers will use their assumptions to predict
what will happen next. Godin says predicting
what will happen next helps customers prepare
for the next change. This is where they build their
own story about your idea or product and determine whether they will
believe your story. Let's back to our
coffee shop example. You assume that the coffee
shop is for college students. If you are a mother of three young children
who prefers the drive through because you
can't have time to go inside and sit down
to enjoy your coffee, you will use this
information to decide whether this coffee shop is
a place you want to visit, even though you have
never been inside. Ikea, the furniture retail
giant understand how customers predict what will
happen next when they shop. When customers walk
into an IKA store, they predict an experience
based on their conceptions. Affordable price
stylish furniture and maze like store layout, that encourage them to explore. IKA leverage these
predictions by providing a constant shopping experience that meets these expectations. The store layout predict range and in store display all help customers predict a pleasant and efficient
shopping experience, which reinforces their
decision to visit Ikea again. Tasla strategy of unveiling new features through software
up date is another example. When Tasina owners receive
an update notification, they predict exciting new
features or improvement. This prediction
build anticipation and loyalty among
Tasla customers. For example, the full self
driving capability update, create a sense of
progression and innovation, which make customers
feel like they are part of a
technological revolution. This strength their belief in tasa vision and keep them
engage with the brand. To effectively use prediction in marketing, consider
these strategies. Number one, create
clear expectations, ensure your marketing material
set clear expectation about what customers can anticipate from your
product or service. Number two, be consistent. Consistency in your
product quality and consumers experience, help reinforce
positive predictions. Number three,
leverage ambiguity. Sometimes being a bit vague
can allow customers to fill in the gaps with their
own positive insptions. This can a connection
to your product. By understanding how
customers make predictions, you can better shape
their expectations and create more compelling
story for your product. This will help in building trust and increasing the
lilihood of purchase.
19. Step 4 - They Stick to the Story: Finally, customers stick
to the story they predict. Even when presented with fact
that may contradict them, they repeat the cycle of
making snap decisions until another significant change
prompt them to reconsider. People make quick decisions
about nearly everything, whether they like someone, want to buy a shirt, try a new restaurant
or anything other. Example, you decide not to go into the new
coffee shop because you have assumed and predicted it's targeted
to college student. You stick to this story without
giving the shop a chance, rationalizing your
decision based on its proximity to campus and
the lack of a drive through. In the book billing
by Malcop Galwll, explain that there
are two processes for arriving at a decision, conscious thinking and
unconscious thinking. Conscious thinking, this is our logical but
less efficient way of coming to conclusion. Involves deliberate analysis and consideration of facts,
unconscious thinking. This is our initiative
and quick way of processing information, which often referred to
as making snap decisions. Snap decisions are
beneficial because they help us quickly dissect relevant
information, however, they don't always follow
expanable logic and can be influenced by time pressures,
biases, and stressor. Apple's marketing
strategy relies heavily on the sap
decisions of its customers. When Apple launch a new product, the initial perception often crafted through sleek design, high profile, event, and
strategic placement, which create a lasting story
in the minds of consumers. Despite the availability of potential contradicting
facts such as higher price or
compatibility issue, many customers stock
to their beliefs in Apple's superiority
and innovation. This is because Apple
has successfully created a strong positive
initial impression that customers are
unwilling to change. Let's see a Coca cola versus new COC case study to understand even more better
how much consumers are unwilling to accept changes. One of the most famous
marketing misstep was Coca cola introduced
of New COC in 1985. The company made a
significant change to its classic formula, which had been beloved by
customers for decades, regardless of initial taste and test that showing people
prefer for new formula. The story that
customers had built around the classic Coca
cola was too strong. They stuck to their preference
for the original formula, which lead to a
public backlash and forcing Coca cola to revert
to its original recipe. Effectively leverage
the tendency of customers to stick
to their stories. Consider these
strategies. Number one, create a strong
first impression. Ensure that your initial
marketing efforts are impactful and align with
your desired brand story. Number two,
consistent messaging, maintain a consistency in your messaging
across all platform to reinforce the story you want your
customers to believe. Number three address
negative assumptions. If you anticipate negative assumptions
about your product, address them directly and early
to reshape the narrative. Number four, encourage
positive snap decisions. Use design testimonials and clear positive messaging to encourage favorable
snap decisions. Now you know all the four steps and how to implement them. Again, take a short
break after that. Let's jump to the principle
number three and learn how to make a good first
impression of your product. See you there. Thank you.
20. 2 Keys to Creating Good Impressions: Hey, there, welcome back to
the principle number three. In the previous principle, you have learned how customers filter information
through their world view, and then they make
quick decisions, which means for marketers, it's necessary to make a good first impression with
your product and company. In this principle,
we will discuss first encounters and impression, how to make good impression and the power of
personal connections. Let's start with
impression and encounters. A customer's first
encounter with your product or brand is
their initial introduction. They may walk onto your store on A M or click on your
website by accident. However, the first encounter may not cause them to
engage with your story. If it doesn't engage them, they will disregard
their first encounter as they interact with other
options in the marketplace. When you successfully grab the customer's attention
in an encounter, you create a impression
that leads them to make a snap judgment about
your idea or product. That's why first impression are so important for marketers. It's your best and sometimes only opportunity to get
through to a customer. Let's see two examples to understand how first
impression work. Example one, Sara is
browsing a book store and randomly picks up a book with a
fascinating cover image. She flips through a
few pages and find the content engaging which leads her to purchase the book. This positive first impression turns her into a fan of author. Example two, Mark visit a new coffee shop
on his way to work. He received a warm greeting and a free sample from Barista, that's make him feel welcomed. This pleasant
experience encourage him to return to the
coffee shop regularly. Since not every encounter
will turn into a impression, the best you can do as a
marketer is to make sure that no matter what encounter a
customer has, it's a good one. That's why when a encounter does eventually make an
impression on them. Godin assume that an impression
will happen eventually. It will be a favorable one. If you can't be sure
which encounter with your product will create a first impression
on a customer, how do you incorporate
your story perfectly to get through
in a favorable way? Well, here is the way. Good and believe being
authentic and telling a cohesive story are the key
to create a good impression. Here is how you can do it. Being authentic show
genuine passion and honesty in your marketing. Consumers are more
likely to connect with your brand that feels
real and trustworthy. Authenticity help build a
positive first impression and long term loyalty. Telling a cohesive story ensure that every touchpoint
with your customer, whether it is on your
website, social media, or in person interaction, must tells the same story. A unified narrative
makes it easy for customers to understand
and remember your brand. AirBNB is a great example of
company that constantly make good first impression from their user friendly
website designed to their engaging
social media presents. Every encounter is crafted to resonate with their
target audience. They emphasize authentic
stories of host and travelers, which helps create a strong
positive impression. Japos is another example. Japos and online
shoe retailer is famous for its exceptional
customer service. They ensure every
customer's interaction leaves a positive impression. For example, their
free shipping and 365 days return policy are designed to make customers
feel valued and appreciated. This commitment to customer
satisfaction helped Japos build a loyal
customer base and a strong reputation. Well, that's all for this video, but this topic is not over. In the next video, I'm
continuing this where you will learn how to be authentic
and cohesive in details. Let's jump to the next
video right away.
21. How to Be Authentic: South Korean emphasized
the importance of authenticity in marketing. Telling a story that
aligned with your company, product, and your brand
identity is crucial. This story could center
around themes like luxury, family, beauty, or comfort. What's essential is
that this narrative genuinely reflect your
brand credibility. Consider the brand
Louis tan as example, known for its
luxury handbags and apparel that retail for
thousands of dollars. Louis Hotan has built its brand around
exclusive and luxury. Never offering
sales or discounts and not operating
any outlet store. This strategy
reinforces their image as an exclusive brand. If Louis Wotan sadly offer
discounts to boost sales, it would undermine their
established identity and appear in authentic. Being authentic is must. Now let me tell you how
you can be authentic. First thing you need to do is be passionate about your
brand or product. In the book purple Cow Godin
argues that passion for your product or idea makes
your story more contagious. When you genuinely believe in the value your product offers, it naturally come across
in your marketing. This enthusiasm
can significantly influence how consumers
perceive your product. Second thing you need
to do is understand the product from a
consumer's perspective. If you are not
naturally passionate about the product
you are marketing, then try to weave it through the eyes of someone
who loves it. Advertising icon David O gel recommends using the
product yourself. This hand on
experience helps you understand the benefits and
nuances of your product, enabling you to create more authentic and
compelling stories. Third is create a authentic
advertising campaign. Here are a few
practical steps to create more authentic
advertising campaign. Number one, align with
your brand's trust. Ensure your marketing
message are consistent with your brand
sore value and identity. Number two be transparent. Honesty in your
marketing build trust, award aggression or
misleading claims. Number three, show
genuine enthusiasm. Let your passion for the product shine through in your messaging. This can be more persuasive than polished out dated
advertisement. By following these step, you can create
marketing campaign that genuinely resonate
with your audience, fostering trust and loyalty. Authenticity in your
storytelling can set your brand apart in a
crowded marketplace, making your message not only
heard, but also believed. The next video, you
will learn how to be cohesive to leave a
good first impression. Let's jump to the next video.
22. How to Be Cohesive: To ensure a strong and
consistent brand persons, it's essential to maintain cohesion across all
elements of your branding. This means that every aspects of your company's interaction with customers should align
with your brand story. Seth Godin emphasized that every department is
a part of marketing as consistent
actions or messaging can undermine the overall
brand perception. Consider the impact
if the president of the company publicly used
a competitor's products. Such an action
would likely damage the company credibility
and customer trust. Therefore, it's crucial to wave your authentic story into every possible
customer interaction. This consistency helps
ensure that regardless of which encounter forms a
customer's first impression, it aligns with your
brand's intended message. Let's understand in a better way with a job application
process example. Imagine you are
applying for a job. To make a good first impression, you need to present
a cohesive image. This means being authentic and professional while showcasing
your actual skills. Your resume design
cover letter language, social media profiles, e mail, correspondence, and
interview dress should all convey a
consistent story. A cohesive presentation
increase the chance that the hiring manager's
first impression of you is one you
intended to portray. To effectively turn
strangers into customers, it's beneficial to have a
structured marketing plan. Alan Dib in the one page
marketing plan argued that many small businesses fail due to a lack of clear
marketing strategy. He outlined a method that can be broken down into three phase. So let's see each one. Number one, awareness. This phase involves
making prospect aware of your product
and generating interest. In this phase, there are
three key steps included. Number one, identify
your target audience, know who your potential
customer are. Number two, develop
your message, craft a story that resonate
with your audience. Number three, choose
the right medium. Determine the best channel
to reach your audience, such as social media e
mail or advertisements. Phase number two familiarity. In this phase, leads, means who have shown interest in your product need
to be nurtured. This involves capturing
contact information, get leads to sign up for
newsletters or create accounts. Delivering values,
provide valuable content or offer to build trust. Building trust, engage
with leads regularly to keep them interested and
connected to your brand. And phase number
three enthusiasm. When leads become customers, the goal is to turn them
into enthusiastic advocates. This include providing
extraordinary experience, ensure your product and customer service
exceed expectations. Encouraging repeat
businesses offer incentives for counted purchase. Generate word of
mouth referrals. Happy customers are likely to recommend your
brands to others. This is how by focusing on authenticity and
cohesive story telling, you can ensure that
every encounter with your leave a positive
on your customers. Remember, the goal is to create a favorable impression that
align with your brand story, building long term
trust, and loyalty. That's all I wanted to say for this video in the next video, you will learn about
personal connections and how you can leverage
in marketing success. Let's jump to the next video. Oh
23. The Power of Personal Connection: Hey, there, in the last video, you'll learn about being
authentic and cohesiveness. Well, even if you
have done everything right in terms of
authenticity and cohesion, sometimes a customer's
first impression might still be negative. This could beat you
to a bad mood or an off moment during
an interaction. When this happened
with your brand, your brand genuine personal
connection can be the remedy. Godin emphasized that
personal interaction are essential for building authentic relationship
with customers. These interactions could
come from recommendations, pleasant conversations
with employees or friendly phone calls. Godin suggests moving away from scripts and
generally connecting with your customers to cut
through the noise and leave a lasting
positive impression. One of the most effective
way to make your marketing more personal is through
exceptional customer service. The author of raving fans
discuss in their book how creating superior
customer service can set companies apart. They outline a five step
plan to achieve this. Let's know each one by one. Step number one, define your ideal customer
service experience. Know what kind of service
you want to offer. Number two, discover your
customer's idle experience. Understand what your
customers expect and desires. Number three, integrate your
vision with their needs. Align your customer
service practice with customers expectations. Number four, build an effective
and consistent system. Ensure your customer
service process is reliable and consistent. Number five always exceed
customers' expectations. Go above and beyond to
delight your customers. Another powerful
tool for creating personal connection is through
influent sponsorships. Social media influencers have become a key player in marketing due to their ability
to connect with their followers on
a personal level. Followers trust influencers and often share their world views. When an influencer
recommends a product, their followers are
more likely to try it because they trust the
influencer's opinion. For instance, consider
beauty brands partner with popular makeup artists on platforms like
Instagram and YouTube. These influencer demonstrate
product in their tutorials, providing personal and
authentic endorsement that resonate with
their followers. This method adds a personal
touch to marketing that traditional
advertising often lacks. Let's see a few
brand case studies to understand much more better. Customer service excellence by Japo As I already mentioned
in the previous video, Japo is famous for its
exceptional customer service. The company empowers its
customer service representat to do whatever it takes
to make customers happy, whether it's offering
free shipping, refund or even surprising gifts. This dedication to outstanding
service has created a loyal customer base and set a high standard
in the industry. Influential marketing success
by Daniel Wellington. Daniel Wellington, a watch brand successfully use influential
marketing to grow its brand. By partnering with Numerous
influential on Instagram, the company was able to reach
a vast audience quickly. Influential share
Stylish photo featuring Daniel Wellington watches along with discount codes
for their followers. This strategy not only
increased brand visibility, but also draw sales and built a community
of loyal customers. Making a good first
impression is crucial, but when things
don't go as planned, personal connection
can save the day. Authentic and positive
personal connections can turn a bad first impression into a lasting favorable
relationship. By focusing on exceptional
customer service and leveraging the trust
and reach of influencers, you can create meaningful
connections that resonate with your audience
and foster loyalty. Well, that's all I wanted
to say for this video, let's jump to the next one where you will learn how to tell a story so that audience believe in it and
engage with it. See you there. Oh.
24. How to Tell a Believable Story: Hey, there, by now, you must have known
the importance of having an authentic
cohesive story, that resonate with your audience across all points of contact. But finding a believable
story is just as crucial. Godin wants that while it's essential to craft
compelling narratives, it's equally important
not to get carried away. Marketers are not just
selling a product. They are selling a story and a feeling associated
with that product. When you market to a
specific world view, you are essentially
telling your story to people who are already
inclined to listen. This can create opportunities
for marketers to take advantage of consumer's
expectations and desires. However, Godin strongly advise against deceiving consumers
through your story telling. There is a fine line
between telling a persuasive story and
committing a fraud. Understanding this difference is important for ethical marketing. Let's explore the difference
between these two along with some examples to
illustrate each concept. Seth Godin define a
term called Fibs. Fibs are stories that stretch
the subjective truth. If AFib is believed, it doesn't harm the customer
and enhance your product. Usually, AFib stretch
the truth about how a product will
make a customer feel. If you tell AFib, your
story believes it. If you tell AFib and your customer believes
it, it becomes true. Godin notes that it's okay
to fib part of your story, as long as it benefit both
you and your consumers. Let's take Giorgio
idle as an example. Idle is a glass blower who
specialize in wine glasses. People, even those in the
wine tasting community, believes his glasses improve
the taste of the wine. Idle estori is that a good wine deserve a luxury vessel for
a better tasting experience. Align authentically with his product hand
crafted wine glasses. People believe that wine
taste better in a idle glass, despite no factual
evidence to back up this. Their belief in the product improves their experience
drinking wine, so the story benefit both
Ridle and his customers. It's a common fib in the
wine tasting community, that the right wine glasses can improve the taste of wine. Recent studies may lend
some support to this fib. One Japanese study suggests that the shape of a glass
can influence taste, while another study shows that visual perception
can affect taste. These findings hint at the possibility that there is
some truth to idles claim. Goodin advise for marketers
to have an integrity and be honest and authentic
with their customers. His popular idea of
permission marketing means advertising to someone who
has given advanced consent, put more power into
customer's hand. This seems contradictory to
his approval of fibbing, but he defined
fibbing as bending the truth or telling
an important lie, which leaves much to
the marketer's sense. However, this flexibility
could be abused. Where do you draw the line between fibbing and
committing a fraud, and who determines this line? Two organizations that
differentiate the line between FIPS and fraud are
the Federal Trade Commission, FTC, and the Institute
for Advertising ethics, IA E. Both organization
Eco godans claim that product should
not cause harm to consumers, including physical, psychological,
and financial harm. Appropriate scientific
evidence should be cited to backup
advertising claims. The IAE also notes
that it should be clear to consumers that they are viewing an advertisement. In other words,
don't show or patent your ad as news or
editorial content. In general, the FTC and IAE advise marketers to
be honest with consumers. Fake harmful claims can
result in legal actions, so it's crucial to maintain transparency and truthfulness
in marketing practice. Seth Godin explains that the
fraud involves stretching the objective truth with claims
that can be proven false. Unlike AFib a customer's belief in fraud doesn't make it true. While FIP can enhance
your product, fraud hides the fact that your product is not good
as you are claiming it is. Telling a story that is
not mutually beneficial to you and your customers
is considered fraud. Godin also notes that fraud
is not only an ethical, but also a poor
business strategy. If you sell a product that
harms your customers, you will soon run out
of customers to buy it. For instance, the women's
wellness brand coup face a lawsuit over claims that their reginal eggs could balance hormones and regulate
men's sutteral cycle, and that their flowers assens
could cure depression. These claims were not
scientifically back it and cause harm to customers
who believed them, resulting in a well lack
$45,000 settlement. There is a fine line between
fibbing and committing a fraud and marketers
can easily cross it. As a consumer, how
can you tell if a product is actually
do what it claims? Godin propose a simple
two question test to determine whether a marketer is telling AFib or
committing fraud? So question number one,
imagine you are the marketer. If you had their knowledge
about the product, would you buy it, number two, imagine you buy and
use this product? Would you feel happy, you about it, or would
you feel cheated? Goodin acknowledge the thin line between FIB and frauds that marketers can cross and advocate for ethical
and honest marketing. However, he placed the
burden of responsibility on the consumers to differentiate
between FIPS and frauds. His test is somewhat undeveloped as its challenge for
consumers to know what the marketers know or the negative effects a
fraudulent product might cause. For instance, a recent
investigation revealed thousands of unsafe and fake
products listed on Amazon. Beyond Godin's general question, here are more specific tactics to avoid fraudulent product. Number one, look for
authorized sellers. Consider buying directly from sellers site rather than
buying from third party site. Number two, search
for reviews online. If you see many one star review, it may be assigned to
avoid the product. Conversely, if a product has most five star review
with little commentary, it could be due to fake reviews. Number three, compare products. Look at other similar product. Is there significant
price variation? Does the shipping
cost seem reasonable? Number four, contact the seller, if you are unsure, try reaching out to the
seller beforehand. Now let's summarize this video. Godin emphasize the
importance of telling a believable story while
maintaining ethics in marketing. Differentiate between
fibs, which stretch the subjective truth
without harm and frauds, which are objectively
false claim that can harm customers. Marketers should strive
to be authentic, cohesive and ethical
in their storytelling. Consumers, on the other hand, should remain vigilant
and use practical tactics to protect themselves
against fraudulent products.
25. How to Handle Competition: Hey, there, welcome
back. In this principle, you will learn
what you can do if your honest and
authentic story fails. This principle cover
common obstacles in marketing and how to turn
them into advantage. First, let's learn how
to handle competition. Competition is something that is inevitable in any marketplace, and keeping this in mind, our thinking, how can your
marketing remain authentic when many other marketers are also striving for authenticity? What if someone is already telling the story
you want to tell? Well Godin offer a few strategies
to handle competition. Let's see if those first. Strategy number one, tell a similar story in
a different market. If you are struggling to
develop a unique story, God in suggest borrow a
successful story from a different market and
adapt it to your product. This involves identifying
an existing world view and narrative that resonate
well in another context. Then apply it to
your new product. The trick is to mimic
the strategy of someone in a different market
with a different product. But first, you need to
identify your competitors. Dntifying your competitors
help clarify where to look for inspiration and when to target a different
world view. Conducting a competitor
analysis allow you to understand your market position and differentiate your story. Competition can be
categorized into three types. Types number one,
primary competition. These are the companies
or individuals that come to mind first when
you think of competitors. They are offer a similar product or service to the same audience. Example, Wendy's
and McDonald's are primary competitors
because they both offer fast food to a
similar customer base. Type number two,
secondary competitors. These competitors
offer similar product, but to a different audience or at a different
quality levels. Example, Tiffany is a secondary competitors
to key jewelers. Both sell jewelry, but Tiffany
targets a high end market while key jewelers target a
more mass market audience. And number three
tertiary competitors. These are loosely related to
your company or industry, and do not pose a direct threat unless they decide to
enter in your market. Example, get a aid and under Armor are tertiary competitors. They address a
similar world view focused on athlete excellence, but they don't directly
compete unless Under Armor decide to
create sport drinks. Now let's see a few
strategies which will help you tell
a similar story, but in a different market. Number one, adapt
successful stories. Find successful narrative in other markets and adapt
them in your own. This could involve examine
marketing campaigns in unrelated industries that have resonated well with
their audience. Number two, perform
competitor analysis. Primary competitors, study
their marketing strategies, customer engagement,
and brand positioning. Secondary competitors, look
at how they differentiate themselves and what make them appealing to their
specific audience. Tertiary competitors,
monitor their activities and be aware of any potential
move into your market. Number three tailor
your approach. Develop a marketing
strategy that differentiate your product while resonating with your target
audience worldview. Use the insights from
your competitors analysis to refine your
history and marketing tactics. By understanding and
leveraging the competition, you can craft a more effective and authentic
marketing story that resonate with your
target audience and set you apart
in the marketplace. Well, that's it for this video, let's continue this
segment in the next video, where we will learn
the second strategy to handle competition.
26. Tell a Better Story for a Different Worldview: When entering a market where a competitor already
has a successful story, don't attempt to outdo
their narrative. Instead, Godin advised telling a different story to a
different world view. If consumers have embraced
a competitor's narrative, they are unlikely to
change their bias. Thus, the key is to
craft a different story that appeal to a separate
set of values or a belief. Let's understand this
with Tesla example. Tesla succeeded with its
luxury electronic vehicle by targeting a world view that values luxury and
technological innovation, rather than slowly focusing
on environmental benefits, which was the primary angle
used by other manufacturers. You should also learn from
your competitors, and for it, let's know few marketing advice from some of the best
marketing expert. Advise number one, define
your brand uniquely. Rs and Jtorot advise in the 22 immutable
laws of marketing. Define your brand in one word and avoid using
another brand's word. This helps in creating a
unique brand identity and prevents strengthening
the association with a competitor's brand. Advice number two analyze
competitors add by David galv. Study your competition
advertisement. Adopting or adapting
proven techniques can be advantages as it leverage strategies that have already shown success
in other industries. And number three, experience
competitors firsthand, visit your competitors store or website to understand
their customer experience. Evalut their employee
interaction. Were the employees friendly
and helpful store atmosphere. Was the ambition appealing
and conducive to a good soaping experience,
website design. Did you like the color scheme and layout of their website? Strength and weaknesses. Identify these can
help you craft a better consumer experience
and a compelling story. By telling a different story that align with a
unique world view, you can curve out N in the market and attract
a loyal customer base. This approach not only differentiate your
brand from competitors, but also foster a
deeper connection with your target audience. Well, that's it for this video. Let's continue this
segment in the next one.
27. Tell a Story to a Niche Within an Existing Worldview: To stand out in a
competitive market, consider targeting a
more specific subset within a larger world view. Godin suggest that
because people often hold multiple sometimes
conflicting world views, you can successfully narrow down an existing broad
audience to a find NH. Let's understand this
with Spotify example. While music streaming
service like Spotify and Pandora appeal
it to a broad world view. That access to a
library of music is preferable to owning
individual music files. Spotify found NH
within its market by focusing on personalized
playlist for every mood. This narrow focus,
help it spotify differentiate itself and
attract a dedicated user base. Now let's see few tips
to create a new Niche. There is a book Blue
Ocean Strategy. The author of this book offer
strategies for creating and contested market by identifying what makes your product unique. Here are some tactics
inspired by their approach to help you curve out Niche
in a innovative market. Number one, consider
price and performance. Evolut customer priorities, determine what motivates
customer to invest in a higher quality products and which feature seems
less important to them. This insight can help you tailor your product to meet
their specific needs. Number two, target
under served buyers, identify different buyer roles. There are typically
three types of buyers, the one who authorize
the purchase, the one who set up the product, and the one who use the product. Assess any of these
group are neglected in the current market and try catering to their unique needs. Number three, balance
emotions and functions. Appeal to different
customer preferences. If your market usually emphasize
functionality and logic, consider adding an
emotional element to create a more engaging
customer experience. Your market focus on
emotional appeal, incorporate logic and
functional aspects to attract a different
segment of customers. To effectively tell a
story to NIH within an existing world view,
follow these steps. Step number one, identify
the larger world view. Understand the broader
market narrative and the general beliefs or values that unite
the larger audience. Number two, find the niche, look for a specific
subset within this broad audience that have unique needs, preferences,
or behaviors. This could involve demographic, psychographic or
behavioral segmentation. Number three, craft
a unique narrative. Develop a story that resonates specifically with
this Niche audience. Ensure that your
narrative address their unique needs and differentiate your
product from competitors. Number four, leverage
Niche channels, use marketing channels
that are popular with your niche audience to ensure your message
reach the right people. This might include a specialized
social media platform, niche blogs, or
targeted advertising. Number five, iterate and adapt. Continuously gather feedback
from your Niche audience to refine and adapt your
story and offerings. This will help
maintain relevance and deepen your connection
within the audience. By focusing on NIH within existing world view and creating a compelling
unique narrative, you can effectively
differentiate your brand and attract a loyal customer base
even in a crowded market. Well, that's all I wanted
to say for this video. Let's jump to the final
video of this segment. A
28. Tell a Story to an Evolving Worldview: Strategy number four, tell a story to an
evolving world view. Adapting to an evolving
world view can give your marketing
a significant edge. By predicting how a current
world view might change, you can frame your
story to resonate with the future preferences and
belief of your audience. This way you can potentially
outperform your competitors. Perhaps you should predict
the evolution of world views, and this requires creativity and willingness to take risk. To enhance your
ability to innovate and predict, consider
these strategies. Number one, generate
lots of ideas. Practice imagination. Innovators often come
up with numerous ideas. Not all of them will be good. The key is to keep using your imagination and
questioning the status quo. In originals, Adam Grant emphasized the
importance of generating a large volume of
ideas to increase the likelihood of
innovative solution. Number two, broaden
your horizons. Exposure to a new perspectives. By exposing yourself to diverse
ideas and perspectives, you can find inspiration and make more accurate prediction. Phillip Tetlock and Dan Gardner in super forecasting
suggest that broadcasting your origon helps generate ideas from
different vow viewpoints. Number three, reverse
engineering solution. Start with conclusion. Begin with the solution
your product offer and work backward to identify
the steps need to get there. Apply reverse engineering to understand how past
world view have evolved, which can help you
anticipate future changes. Number four, attack
your own conclusions. Challenge your ideas, critically evaluate
your prediction by considering counter arguments
and alternative scenarios. This approach can
help you refine your prediction and
enhance their accuracy. It's important to
understand that innovation is not
a single event, but an ongoing process. By continuously
refining your ideas and adapting to new information, you can stay ahead of the
curve and effectively tell a story that resonate with
an evolving world view. Well, that's all I wanted to say for this segment
in the next video, you will learn how to
interpret failures, how to analyze and study
what went wrong so that you can increase your chances of success in the next attempt. Let's jump to the
next video and start your new segment. Oh.
29. What's Next: Hey, congratulations. You have just
completed this class, and I hope you are feeling
inspired and ready to start weaving compelling stories into your marketing strategy. But the journey
doesn't end here. In fact, it's just
the beginning. If you found this
class valuable, then you are going
to love the next one in our story
marketing series. It's called Brand
Storytelling with C hat GPD. Which you will learn the seven
step framework to create your brand story and with
the help of C hat GPT AI, I will show you
several examples of great and compelling brand
stories that resonate, inspire and connect
with your audience. You can start this
class right away by clicking on the link in
the resource section, or you can also find this
class on my profile. Before you go, I would like
to ask you a small favor. If you found this class helpful and it meet
your expectations, please leave a review. Your review would mean the world to me and to future students. View help others
discover the class and make the right choice for
their learning journey. Thank you so much for being
a part of this journey. It's been a pleasure
guiding you through the fundamental of
story marketing, and I can't wait to see how you apply these insight
into your brand. Well, I look forward
to seeing you in a brand story telling
with Chat GPT. Till then, take care bye bye.