Transcripts
1. Packing and Shipping Course Introduction: Hi, I'm Katie of the maker and owner behind
lather and Light Co. I mostly make natural
soaps and candles, but I also do spa boxes, gifts sets, and more. In this course, I'll
teach you how to ship with crinkle paper. I'll show you the resources and the processes that I used
to ship my products, even though fragile ones intact. Every time. I'll give you tips about choosing
the right boxes, where to get your
shipping labels without the long line at the post
office and for a cheaper rate. I'll show you some
of the eco-friendly resources that I use and low budget branding techniques for that
special touch. I'm holding nothing back. Step-by-step videos and
printable resource lists are coming your way. You're going to be
shipping your products with ease in no time. Let's get started.
2. Packing And Shipping Supplies: Let's talk about some of
the supplies you'll need. First of all, boxes. This is about the biggest
one that I use in my shop. It's a 13 by ten by four. But most of the time I use these four by four
by four cubes, or the six by four
by four boxes, or six by six by four. So this one is square
on top the long way. And then the short waves behave. When you are ordering boxes, make sure that you
get these kind of heavier ones that are
made for shipping and mailing versus these kind of lightweight ones
that are actually more like gift boxes
because these will not withstand the male
trust me, I tried. Or depending on what you sell, sometimes a padded envelope
is more appropriate. You're also definitely
going to need some tape. This tape that I like to use is made with recycled plastic and it also has reduced noise. So when you're wrapping
up your boxes, It's not that terrible. Shipping tape noise. I love crinkle paper. It's so much fun. Plus it's recyclable
and eco-friendly. Great for stuffing boxes. You'll need to print
your shipping labels. I like to use a paper cutter for cutting my shipping labels. I think it gives a nice
professional edge. You'll need some
products to send. Jill definitely
also want to have some business cards and
possibly also gift cards. Here's a look at some of
the cards that I use. You'll need a scale
for weighing your box and a ruler for measuring the
length, width, and height. You also might want
some logo stickers or a logo stamped for
decorating or box. And sometimes scissors
come in handy. And then you're ready to
pack and ship your boxes. Here are all the
supplies you'll need.
3. Choosing The Right Size Box: When I first got started, I thought flat rate box
is we're gonna be a total lifesaver
for my business. I was so wrong. These flat rate boxes are way
too tall for my products. This is the medium box, the small boxes even smaller. I had no chance of
fitting these inside. My first month selling
subscriptions, spa boxes. I sent out about 70
Mother's Day gift sets in flat rate boxes, but I didn't put
enough filler in them and the products
rattled around inside. And I suffered from
big time breakages and there is nothing
worse breakages, you have to remake the product and re-buy this applies
to make the product, redo the shipping supplies and pay for postage
all over again. It's the worst thing. So I learned to do it
right the first time. Now with the method I use, I have had products
go on a world tour and international
subscription box customer accidentally entered
her address wrong. So I sent the box
off, not knowing. And it went from country to country to country looking
for the recipient. Eventually the box
wound up back in my mailbox and when
I opened it up, everything was in perfect
condition inside. I packed it back up and send it back out to
her correct address. What's the difference
between these two stories? The number one, most important thing in shipping is
choosing the right box size. And number two is
filling your box up with the right amount of
padding or filler. When you're choosing a
box for your products, you want it to just
barely fit inside with a little bit of space for the padding or the
cushioning of the filler. You definitely don't want it bouncing all around the body. You also don't want it to be such a tight squeeze
that the product is right up against
the edge of the box because it's probably
going to get bumped there. And bumping can lead
to breakage or damage. You also want to make
sure that your box is big enough that your products
aren't touching each other. Because especially when you
have two glass products, if they're bumping
each other in the box, that can cause breakage too. So you want to have
just about half an inch around any given side of your
products inside of the box. You also don't really want to pay to send an entire box of crinkled paper to hold one
tiny product in the middle. Here's some examples
of a good fit. Sometimes if you have
a fairly flat product like soaps or I also
make mall and necklaces. Padded envelope is perfect. Just pop it right in. Only thing is to make
sure that it's big enough that it can
actually fit in. Like I bought these ones. And my soaps really have to. We used to get in there. And it works. They can send it in there. But it's not easy for me. I prefer a little bit
of a bigger package because I don't have to fill
it up with crinkle paper. It's already padded. Perfect.
4. Branding For That Special Touch: I have two methods that I love for branding the
side of my boxes. I bought a rubber stamp from rubber stamps.com.
That's my logo. I like to stamp it on
the side of the box. I think it's the perfect size. And then you can also choose a colored stamp pad that's a
good match for your brand. You just want to be sure that the color you choose isn't too light unless you're going
to use a light box. I also like to use stickers. I got roles and roles of stickers with
my logo on them as well. And I like to put them on
both sides of the box. So however the
recipient picks it up, they're definitely going to see that this box came from me. Or if I'm using a
padded envelope, then I seal the back
with a sticker. Another place where
you can get creative is the color of your
crinkled paper. I actually prefer ivory, but they stopped shipping
into me here in Hawaii. So now I have craft
color crinkled paper, which is also on-brand
for my natural products. When I first got started, I thought it'd be
really cute to put a little bow on the box. I spent time tying bows
on all of the boxes. And as soon as they got
to the post office, the postmaster
snipped them all off. Apparently they get caught in machinery and it's
just not allowed. So be careful that you
don't do anything to Q that's coming off
of the box because it won't go through when
we're talking about branding. Of course, we have to
mention business cards. I stick one on the
top of every box. Yes. I know that a lot of people just take them off and
throw them away. But other people
might actually visit my website or send me an email
or follow me on Instagram. I feel like it's an important
part of customer service to give them an idea of how
they can reach out to me. Plus, it's just another great place to show
off the brand. And of course, some
customers want to share a gift message for
the recipient. I printed these little
notecards that match my brand. They have my logo and these little flower leaves are also on the side of my
candles. So that's perfect. Customers love that. It's a handwritten note. I usually use a fine point
sharpie to write them. And for me, I love it because
I print tons of them. Card stock all at once. And then they're ready to go. I also do little theme notes for holidays, Valentine's Day, Christmas, Mother's
Day, birthdays. So those are also cute and fun.
5. Starting The Boxes: Starting your boxes. Some boxes have a
slightly shorter side and that's meant to
be folded in first. And then this slightly
longer side is longer so that it
can go over that. So when you're folding
in your boxes, you want to start with
the shorter sides and then fall down
the longer sides. Then you'll use just
one piece of tape. Start way over on this side, come across the bottom
and down the other side. Perfect. Or also some boxes are
already assembled. They don't need tape,
but they need to be folded together
like this one. The sides fold in and then
the bottom is fold up, down, and it's ready. Side note, if you're going
to use the rubber stamp, do it before you
fold the box up. Stickers can't go on later. Hello.
6. Adding Filler (The Crinkle Paper!): Adding the crinkled paper. So basically, you want your
product to be surrounded on all sides by crinkle paper to help protect it in the mail. So you're going to
start by putting a small handful of crinkled
paper down in the bottom. Mine almost looks like
it's filling up the box, but it's going to squish down. So I'm going to use
my hands and kind of dig a little hole inside. So there's a little spot for
the candle to fit inside. So I'll pop it into
that hole and it kind of looks like it's
surrounded already, but paper is not
really dense enough. When you shake your product, you don't want to hear it
jiggling around inside. So I'm going to take
another handful of crinkle paper and
stuff it into a corner. That way. When I'm stuffing
in this front corner, it's covering these two sides. Then I'm going to flip the box
around so the 180 degrees, so that the next
corners in the front, and I'm gonna do the same thing. Take another little handful of crinkled paper and stuff
it in that corner. Now when I shake the
box is not moving, you know, it's safe in there. So right now I can
see the product. I like it when I open it and it's a little bit of a surprise. So I'm gonna put just a little bit more
crinkled paper on top. So now it's like basically
all the way to the top. In general with the
crinkled paper, you'd rather add a
couple more strings. If you're not sure, then end up having to replace
and remake your product. And in case you're
wondering, yes, they sell ways smaller
containers are crinkled paper. And if you're putting in
multiple fragile project, you're going to want
to put some crinkled paper on the bottom. It's when I put it
in, it looks like it's about half-full already. Then you'll add your products. I have a trio of
Campbell's that I sell. So I usually put two, but two, but then the other one
going the other way. So they're kind of all
next to each other. And then I'm going
to stuff all the way around all
three of them with little handfuls
of crinkled paper in the corner where there aren't any next to the one by itself going to put some there
to help hold it in place. So this one is not
moving the front one. And then between the candles is actually the part that
scares me the most. So I'm going to stuff it really
well with crinkled paper. That one's between
the one and the two. And then this part is going
in-between these two. Then I'm still going to stuff
all around the edges of the Kindle between the edge
of the box and they can't go. This trio used to make
me nervous because three glass candles together seems a little
precarious in the mail. Like obviously they could bump into each other, but actually, that's the box that went all around the world and they
came back and they were fine. So I trust myself more now. So now I have crinkled paper
in front of the candles, on the side of the candles, behind the candle
on the other side, and making a t
in-between the candles. So if I shake it, they're not moving at all. And then I'm going to add a little bit more
crinkled paper on top. And why.
7. Sealing The Boxes: Then we're ready
to seal them up. So you're going to throw
in your business card. And if you had a gift
note, toss that in. If there isn't a note, a gift note from another
customer to the recipient. If somebody bought
it for themselves, I'll usually write thank you. And their name on the back
of the business card. Or thank you for supporting my small shop and heart cavea. So once you have your business card or your business card and
your note tucked in, I always put the note on top. That's the most important thing, the person that sending it. Then you can close up the box. This one, it just tucked
in and then it's closed. Perfect. But I still
like, oh, okay. So sometimes there's
a little bit of a crinkle paper
fringe hanging out. And I'll just give
it a little trim because I don't
like it's sticking out and then sometimes I
just toss it on another box that's open with crinkled
paper ready to go. So this one, even though
it's self-closing, I still like to put one line of tape all
the way around it. So let's start over on one
side and then pull it across, across the other side, the bottom, and then down so it meets and the tape crosses itself on the
end where I started. And then these ones
where we already had one line of tape
across the bottom, I tried to make sure that I get the harshly the wrong way first. So if I close that 1 first, this is the one with
the smaller side, and then it doesn't
meet for one thing. But also if I then do tape
coming around this way, it won't meet the tape
until the very bottom. I'd rather have the tape meet where it ended halfway
up the side of the box. So then I'll put
one finger here. I like to put the base
of the tape on the top and then pull the
tape so that it comes down and meets the side
of the other tapes, smooth it out across
the top, down the side. Then on this side
I can see where it meets and I can cut it off. I used to then take
the tape and go also around the other way on both
of these styles of boxes. But I found that that
was kind of unnecessary. And to be honest, a
little bit wasteful. Or if it's going in a
little padded envelope, I like to put the product
in and organs and bag and then tuck it in. This soap has a
little note behind in the bag with it that
explains what it is. And then I would also put a business card and if
you have a gift note, then that goes in there too. And then close it up, seal it with a sticker. Perfect. When I put the product in, I like to make sure that the front of the
product or the logo are facing towards the person
who's going to open it and the logo on the front
so that when they open it, everything is facing forward. And then I also put the
business card in facing the same way before
I close it up.
8. Everything Shipping Labels: Next it's time for
the shipping labels. I like to use pirate ship. It's cheaper than going
to the post office. I can print it on my
home printer and it easily connects to all of
the platforms that I use. Etsy, Cratejoy, Squarespace, and I'm sure
tons of others as well. I have not done a ton of
research to find out about other shipping companies because I tried this and I liked it. So you might have a different
one that you like better. And that's also most of the
rest of this video will still apply to you
on pirate ship. It can also print my
labels in bulk and it remembers my boxes because they basically shipped the
same stuff all the time. The big candles, small candles, soap and a candles soap. So it knows how much each of my bosses ways and how big
they are and it remembers. So I just have to
click Pay and it prints on its own, more or less. It's really simple and easy, and I always use USPS, but you can also use other carriers on pirate ship
in case you're wondering, no, they're not paying
me to tell you about it. I just like it. So
if you don't have pre-measured and
prearranged boxes, you'll need to measure
and weigh them. So it'll use a standard
ruler to measure the length, width, and the
height of your box. And then you'll also need a posterior scale
or a kitchen scale. To weigh your box. You'll measure it in ounces. And if it's more than 16 ounces, then it's a pound and
whatever else is left. Or if it's more than 32,
then it's £2 and whatever. Most of my packages are, between six ounces and £3. So you'll need to remember
the length, width, and height of your box, as well as the weight when you go to buy your
shipping label. They're kinda particular about those measurements with postage. But on pirate ship, if
you make a mistake, they'll charge you
the difference and send your box on anyway. One little secret I'm
going to tell you. Pirate ship says that I cannot use these little
four-by-four boxes, that they're too small. So I cheat a little bit and I tell them that it's a
six by four by four. So that I can still use these boxes because they
don't really want to pay to just fill up
the other end of the box with crinkled paper
when it fits in here. That being said, then
when I go to print it, this label is a little
bit big for my tiny box, which is probably
why they don't sell labels boxes this small. So I print my labels on 80%. And it's perfect for the size of the top of the
box on the website. They also say, don't
shrink the labels. But I've been doing this for
a couple of years and I've never gotten caught and all my packages have
been delivered. So if you try it
and you get caught, you didn't hear for me, I like to use a paper cutter
to cut my shipping labels. Remember this is the one
that's a little too big. It would have to
fold over the top, which I've done that too. But they also say don't do that. This one, look how perfect. So when I tape it onto the top, it just put it in the
middle of the box. I like to if it already has the sticker or the stamp on it. Let's say this one did. Then
I like to make it so that the label is facing
the stickers. So this is definitely
the front and the top, and it's easy for the customer
to see everything at once. So you put it in the middle. And then this one, I'm just going to put
two lines of tape, one on the far end, and that's holding down about
half of it, you can see. And then I need one more. I like to turn the box so that I can just do it
from the same angle. That's at ways easier for me. Then this one's good to go. I also make the tape come
over the edge a little bit. So from the label and
then down the front. Just a little bit. While I'm doing a six
by six by four box, then it just goes
straight in the middle. And same thing as this, except it needs three lines
of tape because it's a little bit wider and so two
doesn't quite cut it. You want to be sure that
you cover the whole surface of the labels so that if
it gets wet or range on, the ink doesn't run. So I just put 123 lines of tape, but I'm actually going to
show you this label on the six by four by four box because it's
a teeny bit trickier. So I put the label on top and it's the
perfect size, right? So then when I put the tape
down the middle of the label. It has two flaps
sticking off the sides. And this flap is not
as wide as the tape, but it's almost to
the edge of the box. So I thought about
trying to keep the tape like right on the edge, but then I feel concerned that it won't
actually stay down. I've seen the edge
come up a little bit. So what I do is put the tape so that it's just barely touching the other tape. And make sure there's a
little bit of flap that goes over both the short end. And then I cut it off. Then I do is sort of
an envelope fold. So these two little flaps from the side
that are sticking out, I tuck them in like this. Then. So then I
have this kind of bits sticking up and
then I took that down. But that way there's nothing
extra that sticking off. The tape is all typed in. I'll show you one more time. So it goes over the sides. So there's a little bit
of a flap on both sides. Then I tuck in the flap from the two sides and it makes
kind of a triangle on top. And then just tuck it down,
then they're ready to go. If you're going to pop them
in your personal mailbox. I've tried putting like
a whole line of them because these ones can go in and this one can go in
sideways this way. And sometimes they put
like a bunch of boxes in there and my mail carrier
misses the ones at the end. So double-check if you put more than one box that
they got them all. Also, if you know that you're
a victim of mailbox theft, be wise about when you put your boxes out and
people have definitely taken my boxes out and that's x because then I have to make it all again and ship it again. You can cancel the
label though and get a refund for the label because
it's not being shipped. Somebody took the mailbox
that's closest to my house, you know, the light blue
kind of rounded ones. When I pull down the
flap to put the male in these boxes that are four inches tall
actually fit in there. So a lot of the time, if
I just have a few boxes, I'll put these in that box, but there are other
ones they may area that they don't go in. So then you have to go
to the post office. Or you can also arrange on the USPS website to have them come to your
house and pick it up. You can choose a time
that's good for you. And of course, you could
also use UPS or FedEx or DHL or whatever Neil carrier
you personally prefer. Here's that envelope fold with glue tape so you can really
see what's going on.
9. Bulk Packing and Shipping: When I have a lot of orders that I'm packing and
shipping at once, like when my subscription
boxes renew, I like to do the work in stages.
10. Wrap Up: I think that's about it. If you have any
questions or comments, feel free to message me. I'm happy to help and I'd
love to hear from you. And if you're looking for
something new to learn to make, to put into all these
fabulous boxes. Or just want to
try something new. Checkout, leather
and light coves. Other courses like soap making, candle making, at-home spa day. Can't wait to see you there. Otherwise, happy shipping. Thanks for joining
me. That's a wrap.