Transcripts
1. Course Introduction: And no terprenurs makes around 60% of the adult
workforce in the United States. In the case of cybersecurity, the number is tiny
little better. It's around 25%. If you look at closely, however, you'll find that
approximately 55% of the adults in the
United States have tried to start their own
business at some point, which means that everyone, including cybersecurity
professional wanted to become entrepreneur. Yet, only a tiny percentage of those dams are able to turn their business
into reality. That is why I created
this master class. I wanted to provide IT and the cybersecurity
professionals with the tools and the knowledge. I would like to I like
to have that before I went to become build $1,000,000
cybersecurity businesses. If you are a cybersecurity
professional, looking for a blueprint help you to build your very
own consulting agency, this is the master class is precisely where
you should start. My name is Nandi. It is my pleasure to be with
your mentor today.
2. Becoming A Cybersecurity Entrepreneur: Before we begin, I want
to make it clear that become a cybersecurity
entrepreneur is no easy task. Building and growing and running a successful
cybersecurity consulting agency is hard work. It is much harder to sell high end export services to clients than sell a high
end premium product. That is because cybersecurity services it's what's
known at credit goods, where the seller of the services that is
used by that's us, by the way, is expected
to be provided a service to the client while is determined
what clients needs are. It's in other words, because you are both the
expert and the vendor, while the client obtain has no real expertise in
what you're doing. The clients need to
be able to trust you. They need to trust that you will be able to diagonize
the problem correctly. They need to trust that you will come up with an
effective solutions, and they need to know you
will work effectively to achieve overcome that
align with their interest. And that you will price your services fairly according to the services
you have provided. Trust is everything. In cybersecurity
entrepreneurial business, businesses, your livelihood
will be built on TR. The relationship, a referral and reputations sound like
hard work. Why do it? Well, it is because few things compared to
the thrill of identifying and evaluating
servers good problems and implementing solution
to fix those problems. All the whole being total control of
business side of things. It is hard work, but what in the life that's
all doing, isn't it? The best things in life is the
challenge that we take on, and this is definitely a
challenge you will feel more adequately
preferred to take on with the right
resources and tools. In this master class, we'll touch on most
important things I believe you should know, providing you the specific cybersecurity examples
along the way, hopefully setting the stage for all the great things that your professional career
holds for you in the future.
3. Establishing Product Market Fit: Start by talking about the most important things
when you start your agency. Let's talk about your
unique selling point, UPS has got to be one of the most important popular term used
in the business. Everyone talks about it, and everyone will tell you that you need to have a
unique selling point. But do you really need to
have a unique selling point? If your plan is striking out on your own as a cybersecurity
professional? Personally, I didn't think so. Allow me to explain it. Unique selling point
is a term that refer to your company, services, products and brand
names, brands, unique character itis that help it stand out from
other competitors. It is basically a summary of different reasons that
your clients might hire you for your cyber
security services over another consultant
or another agency. Now, the fact is that Matter is the only true unique business around our government
monopolies. All other private business will almost always have
close competitors, surrogates or cheap
knockouts emitters. Competitors will always exist. They will always study
what you're doing, try to undercut your business
and takeaway your clients. They can do this by
offering a better service, a cheaper service
or coming up with a better business model that
more fit for the purpose. When I'm trying to say
what I'm trying to say is that we are living
in a post USP world. The cybersecurity agency you are building doesn't
need to be unique. Anyone who tells you that
is giving you rubbish, advised that they probably
only service to hold you back only serve to hold
you back in your journey. You shouldn't try to build
unique cybersecurity agency, but should aim for
agency to be fit in the market so that adequately able to meet
the needs of your clients. We call this product market fit. Product market fees is
when your product or the services you're
providing is able to meet the needs
of intended market. In other words, a successful cybersecurity
consultant is the one who able to satisfy
the need of their clients. A lot of people will
wrongly equate having the per product
market fee with being able to make a lot of money
from the services you offer, from your clients
right from the get go. Pdot Market feed goes
beyond than that. Podoc Market feed is all
about sustainability, which means you
shouldn't just be focusing on winning over
new clients or contracts, but should work on keeping those clients engaged
and retaining them. The worst things you can do is a cybersecurity
professional is to run your business whereby you have a revolving
door for clients, winning over new clients, building relationship
with those clients require tons of time and effort. So it makes no sense to just
constantly go and put all of those resources into securing new client when you can work on tending to the relationship
you already have. So to retain client, focus on value creation by maximizing both your and
your client profitability. Aligning your goal with those of your clients is the
best way to retain clients. To ascertain your
product market fit, I recommend you calculate and analyze your business
conversion rate, the customer's lifetime
value to acquision cost and the agency's churn rate and the predicted monthly
recording revenue in six months time. A cybersecurity professional you should initially aim for
a 10% conversion rate, meaning that 10% of your
client approach with a proposal should take
you on your proposal. That said your
conversion rate will vary because on the cybersecurity
services you'll sell. One example of high
conversion rate cybersecurity
services that you may offer to your clients
is implementing multifactor authentication paired with a personal training. This kind of service
is incredibly popular with a high demand
for all types of businesses. Naturally, you will have much easier time converting prospective client into
the playing client. Compare this to a low conversion
cybersecurity services like um, custom security
implementations, event management, like SIM, this kind of
services that record heavily customizations
on your part due to the needing to the inkt of SEM with the client's
existing system. There is also limited
market arenes. Which can make those
sales more difficult. The sales cycle of for custom
SIM will be much longer require you to invest
more resources and while also reducing the
overall cell conversions. With all of that in mind, I typically recommend
that you aim for 15% conversion
rate if you're selling MFA implementation and
5% conversion rate if you're selling a custom SIM. Something there is
a less variable. On the other hand, is your customer's lifetime
value to acquision cost? You should do something you can to ensure that greater
than three to one. The customer lifetime value to acquision cost is a measure of your business
overall profitability and how much effort
you foot in to acquire each clients versus
return you get from them. A healthy business
is the one that gets at least three times return from each dollar you spend
acquiring each client. This partly the reason
why so important to build a business where you rely on more long term rather than
revolving door of clients. You should also seek to have multi churn rate
that leaves at 2%. You calculate the
multi churn rate by dividing the
number of clients you lost in each month by number of clients you started with at
the beginning of the month. A monthly churN rate, two person might seem like a ridiculous low
amount to aim for, but it is most
important to remember that a 2% monthly
churN rate equal to roughly a 22 person
annual charN rate. So if one in five
of your clients in given year are no longer doing business with
you or using your service, you need to revisit
your business strategy. It doesn't mean that
you have failed, but it does mean that your product market feet
requires some work. So you keep engaging and
retaining your existing clients. Obviously, you need
to be a little flexible and remember
that the kind of cybersecurity services
you provide will play a large role determining
your monthly churn rate. If your primary cell one time vulnerability scan or penetration testing services, you should expect a
high churn rate as a business will only be
requiring and therefore, purchasing those services
from you occasionally, right? And to get more constantly
consistent revenue, I would recommend you
consider providing low churn rate services
instead of something like managed detection and
the response services ensure their long term customers
client engagement and therefore more
consistent revenue stream. As this is only hour
long master class, we only we don't really have so much time to discuss the various ways you can
keep engaging your clients. That said, you should find a
link underneath this video with a few strategies that
you can start using today. You should also find a link that provides you with a
contract winning template. I prepare that you can
use that whenever you send a prospective client a
proposal of your services. Finally, it is
important that you have a goal in mind
that you aim for. That is why your monthly
reoccurring evenue comes in. Not only should
you be working to retain and keep your existing
client base engaged, but also you should also ensure that you keep
growing either by taking a new client or
expanding your service offers or once you're doing all
that exploring new ventures. So using the monthly reoccurring
revenue to set yourself a target for where you plan to be in six
to 12 months in time. For example, if you are just
starting out right now, you might want to set yourself a $18,000 per monthly reoccurring
revenue in a year time. Once you establish that goal, it is become easier
to figure out what you need to
do to get there.
4. Pricing Your Freelancing Services: Now, something that I
keep on getting us now, Nandi, how much should
I charge my clients? And I always say
that same thing. Don't let your client
dictate your prices. First, it is important to understand that prices
are not set in stone. The market today is
hyper competitive, which is mean that
is the prices, your charge, your services
should be dynamic. You should be willing to
change either up or down to hopefully to get a point
after a lot of fine tuning, where you hit a sweet spot. The sweet spot will be where you will be maximize your
sales and revenue. If you are relying solely on a client's feedback to inform you how much you
should be charging, you almost always end up
undercharging your client. That is because there
is no such thing right or wrong price to charge. Prices are subject and depends on the service
you're offering, it is develop over
don for your clients, along with what market
your clients in there are buying power and attitude
toward your service. For example, you will probably find a business that
had recently suffered a cybersecurity attack and to be able to more
willing to pay for the service that guarantee they won't be facing the
breach in the future. In fact, I can tell the tell
that according to my data, 29% of those businesses
that suffered a cybersecurity breach responded by hiring a cybersecurity
firm or consultant. Form experience, I can tell you that the client
willing to pay highs premium for cybersecurity
services tend to be in the healthcare
organizations that require a HIPAA compliance
security protections. This is really due to them being motivated by the
high cost non compliance. Similarly, financial
institute will often be willing to invest on
advanced encryptions and for prevention system to avoid
breaches and protect their that you use a pricing strategy
matrix to help you to decide where you want to position
yourself in the market. At the end of the day, when you charge needs to reflect
the service you provide. In the top left quadrn of the
pricing strategy metrics, you'll find skimming pricing. This pricing tact is
set for high price for a service that doesn't quite
match up for the price. That may seem like
ridiculous things to do, but skimming process is something uses when
you are one of the few people offering a very specific or niche
service in the market. It doesn't mean that your
service is a bad per se, but it means that
the client is paying substantially more for more customized and
specialized service. Most of your favorite brands
will use this type of pricing to price was some of their products, and
you should, too. The service you're
using scheme and pricing for will be
your most profitable, carrying the highest margin. You might not have a lot of paying customer
for those prices, but they will help
improve your bottom line. Advanced Trade
Intelligence Solutions is one of the such
services that will for enterprise clients looking for unique solutions with
high reserve value. Because this service
has a high barrier of entry for cyber security
agencies and consultant. As it require many years
of training and expertise, it's become much
easier to charge a premium a custom endpoint
protection tellers to unique clients ecosystem with a proprietary configuration is also suitable for
scheming pricing, as they are the services
that would often come with a high switching costs for our clients due to being adapted to the
client environment. Is that you get to
enjoy the good margin and get a built a robust
business reputation that's respect by clients. On the other hand,
you might find that your market size is
a little limited, especially when you are
just starting up because while large businesses
may willing to pay for premium services, they may not be willing to work with someone that feel untested. This can leave you
in a position where your market at least
to begin with is comprised of small businesses requiring service security
solution who you will be able to convince the importance and the value of the
services you are providing. It is not easiest way to start your cybersecurity
consulting agency, but it is definitely most
viable in the long run. Two examples of premier cybersecurity services
you can offer, including 24 slash seven
manage cybersecurity services with a guaranteed
response time and the custom cloud assessment and ero task architecture design for large scale organizations. Both these services of round the clock security monitoring
and the rapid content. A well implemented
zero trust model and robust cloud
security postures can fundamentally change how the organization
manage risk and delivering a strategic benefit that extend far beyond
that IT operations. This makes them highly valuable for the right
kind of businesses. Making sure your service
remain price down, making sure your service remain affordable
to the clients. It is important to
take a step back sometimes and remember
that nearly half of the small businesses in the
United States will spend less than thousand 500 each month on
cybersecurity solutions, and 30% of the small
businesses are not at all concerned
with the cyber attacks. If you are just starting up, this will likely
be your reality. You may find that the clients are not
necessarily willing to pay for the premium service and the one that may be
out of the reach. That's when the economic
pricing comes in. The best to think of this model is a cost plus pricing
a model where you tally all the costs to
provide your service and set a viable price that service that will still allow
you to make profit. You'll find you have
slim margin because the lower end of the
market is almost always much more competitive than the other part
of the market. But you will probably still be able to make it work
if you decide to outsource the work to the other cyber executive
professionals while taking on the supervisor role and ensuring all the work
meets the clients need. This pricing strategy allows for a rapid expansion thanks
to wider customer base. Economic services you
want to offer client include basic Farwell setup
for small businesses, entry Loop west package with malware scan and
SSL implementation. These services are idle for small businesses looking
for cheap solutions. I feel that if the customers
switching your services just because you're giving them a better deal than
everybody else, they will probably
come to expect a similar bargain from
you in the future, right? And if they don't, they will probably look for switching to another
service provider, tapping you in the
penetration pricing cycles. That said that the
pricing strategy does have its own place. You might want to create a WordPress security
plug in, for example, only to then offer that
plug in to the customer under a penetration pricing
strategy model with a goal that that subset of
those users will then seek for your
consulting services for a more a customized solution. You can then charge scheming or premium
pricing to those clients. In that way, your
penetration pricing services become more of a lead magnet of your other high end services. Some examples of the
lead magnets that I offered my own
clients in the plus, including downloadable
evod that contain some of the most important common cybersecurity mistakes
startup makes, as well as how to avoid them. This eBook was written for
the CEOs and the founders, those startups as
they are the ones, cybersecurity agency to learn more about lead magnets
and how to use them. I wanted to read my
eBook and capture as lead of my cybersecurity
agency to learn more about I as you only just starting out, don't be afraid to mix and match and try out
different things. Whatever you do, you
start always think about the value of your
service, the competitions, and how much they are charging
for the similar services, the frequency of the use or how often client engage
with your services. Those three factors will come together and determine
how much you should charge your client whether it is appreciate to charge your
clients on a long time um, fee or subscriptions
or retainer, which reminds me I created
this handy flashcard, you will see here to determine the key difference between
a cybersecurity agency that rely on one time sales or alternative revenue stream
to subsidize the business, reoccurring revenue
or premium service.
5. Creating Your Service Package: Regardless of how much
you choose to charge, you will need to figure
out what services or features you want to include as part of your
core product offering. And unfortunately, I think that is why a lot of cybersecurity consultant
end up messing up. Generally speaking,
the best way to do things is not spread
yourself too thin. In other words,
don't try and make first cybersecurity
package that you offered your first set of clients
to a feature reach. I know this may sound
like counterintuitive, but just think about Facebook
or Amazon early days. Both Facebook Amazon don't start with trying
to do everything, and they are currently
doing all at once. What they did was focus on
doing one thing really well. And only then did those takes giants
expand their offering. Similarly, you should avoid
spreading yourself too thin, focus on instead of core
services that you really great at and can set you apart
from the target clients? That's how you start your
making a name for yourself. Your first product
offering should be a carefully designed package that only boast a small set
of core services or features. Ideally, those services
should be most critical or requested features
by your target clients. Once you perfected
these core packages, only then you should
start considering expanding it by adding more
services and features. At the beginning, however, you should start
by thinking small. Not only will thinking small, make your life easier, always, also allow you to
perfect your product offering, ensuring that you keep providing your clients high
quality services. It will also make actual marketing of your cybersecurity
package much easier. Having a few package means
your marketing message will be much cleaner and much more
focus of those features, which should help you to stand out in the
competitive landscape. You should also be aware
of the buyer motivations. There are emotional
needs that your client's hoping your product or
services end up fulfilling. Generally speaking, there are eight buyer motivations
which are need, acceptance, fair,
health, impulse, pleasure, financial
gain, and aspirations. Needless to say you are selling
a cybersecurity product, the buyer motivation you will most frequently
encounter that will be fair or failing
victim to a cyber attack. So above and all, that will be what
motivates your clients. So whenever you interact
with your client, just remember that the
reason they're hiring you is seeking your
service out of fear. If you can address this fair in every interaction
you have with them, from the moment you submit your proposal to when you have your weekly
briefing with them, you will find that
you are essentially 80 person that way establish a healthy
relationship with them. At the end of the day, marketing to your client is
really all about messaging. Tailoring your message to
your clients world view. It is essentially that you understand what
your clients priorities are so that can engineer your service
with those needs in mind. While fair is a
huge driving factor behind your client's motivation, you shouldn't get complacent. I recommend that you use this client's profile in
template that I have prepared properly studying and profile your crime so that you are
completely out of those needs, maximizing your
conversion rate and improving certification
and your retention. While this may seem
counterintuitive, but it is actually
easier to sell a product or service that has a clear competitors than to sell something
that completely innovative and lacks any real competition
in the same market. A service that have
a real competition in the market can
be challenging to sell to prospective points don't really have a benchmark to
compare your service to. The problem with that is if a client can compare the
services you're offering, they're much less
likely to see and appreciate the thing
that's set apart. Fortunately, there
is no shortage of competition in cybersecurity, but that doesn't mean we
need to under we need to understand that
how to positions ourselves against
your competitors. One of those most
important things I think a cybersecurity entrepreneur can do is to think of their product, the service they're offering their client as like an onion. We call this onion
whole product model. In the onion core, you have a generic service
you providing to your client. This is everything that you promise you'll deliver
to your clients. This is what your contract stipulated to your clients
should be at a minimum. From you. And next layer
is the expected services, which is what client
expect from you. This is different from the
generic services because something there will be miscommunication between
you and your client. Sometimes clients will have unrealistic expectations due to their prevailing
market trend causing a client's attitude
and need to shift. The fact is the gap
is often exist, and you need to
acknowledge it and work with minimize it if
you're interested in, fostering value and long term relationship
with your client. The next layer is
augmented service, which is where you'll go on to provide a service
that goes beyond the clients need and
the expectation and delivers a truly
unique experience. This is important to understand. However, it is likely that
client will appreciate an augmented cybersecurity
services unless they have the background
and the knowledge to do so. It might fall to you as to educate them first before your work is truly
valuable by them. Finally, we have the last layer. Which is the potential service. These represent whatever the
room your service has to grow through customer specific
modification modifications, enhance that end up delivering a truly holistic
customer experience. And the reason this matter is to you at this stage is
because you really need to start thinking of cybersecurity
services that you're offering in terms
their full lifetime. In other words, think about services you're
offering today, how the services can
transform to better serve the needs of those intended
users and your clients. Essentially, start
thinking about how you can turn your generic service
into expected service. Once you have got your
expected service, consider what would take to turn that into a
augmented service and what needs to be done to turn that into a
potential service. This is arguably the easiest
way to win over new clients. Without going through the travel of changing the
core service that you're providing is one example just off on the top of my
head is Google Chrome. Why Chrome is most popular
browser out there? It is because it's made. It is not because it's
made by the Google or because it is a base browser. In reality, Chrome is a most common browser because it's a different things
to different people. A discourse is just a browser that can be used to
access Internet. But through an extensive library of plug ins and extension, Chrome can be tailored to every customer's
specific needs, right? These plug ins and
extensions customize to the user experience
and ensure that Chrome remains more popular
than the other browser, like Sapuri, like Age Think about your service
is the same way. If you're designing a package of service for your clients, designing them so that you
have different levels that upheld to the different segments of the market and the
charge accordingly. Let's look at as a case study
to explore this further. And IT consulting
initially offered basic antivirus software
as an one time cell. So as long as those basic antivirus does
what it was built to do so, detect threads and analog
client those threads, it is a generic service. Over time, this service may into a subscription based model that offer centralized
antivirus management, weekly reports,
proactive thread, mitigations for
small businesses. If those services
and features were things that the client expected from the
antivirus software, then the service
can be said to have a transform from a generic
to expected services. These transitions would have no doubt the customer retention due to the expanded
functionality. To trans to transition to
augmented service category. Consider integrating
predictive and the AI driven analytics on demand expert consulting
and training, business intelligent
integration to push the antivirus further into the potential service category. You may need to offer the
futuristic threat modeling and the simulations and adaptive security architecture
with a self improving AI. Though, I suppose at this stage, it will be hard to
describe what you'll be offering as a simple
antivirus software. It will be have
become as much more. Once you fully understand the service that
you're offering from the generic service all the
way to potential service, it will be time to frame and position yourself against
the computations. To do this will use something called competitive
positioning compass. Basically, you need
to understand that there are two way of
appealing to clients. You have the product
centric approach. And you also have the
market centric approach. Product centric approach, focus on the service
you provide and the different things and the features you will
be able to create and deliver the terms of
cybersecurity functionality. Market centric buyers,
on the other hand, cares more about the
user experience, reliability, tangible
usefulness, and the compatibility
of your features with those of others provider. You need to know who your
client is and understand their needs before you choose
what approaches to take. That is because it is generally best to take
product centric approach when the clients you're appealing is adventure
or a visionary. When you are dealing
with a pragmatics or a conservative
leaning clients, you take a market
centric approach. The reason I'm telling
you all this is because there's really smart
cybersecurity entrepreneurs will position themselves by
finding a competitors that is two market centric and finding other competitors that's a two product centric. The market centric
competitors who will be competitors who are
industry leaders, the natural choice for
conservative buyers. Meanwhile, the product
centric competitors will be agency that is an early
earlier stage to that, like the one you
are at right now. You should position
yourself that you lie precisely in the middle
between those competitors. You can win a lot of clients, even as a upstart
cybersecurity agency by positioning yourself
so that you are the alternative to the
market centi company and the market
centic alternative to the product syntic company. It is kind of the base
of the both worlds. When you think about your agency will be the one that provides client centric focus service and one that offers
innovative features, just like your product
sty competitors. But your services
are also compatible with the other services and the tool use in the
broader mainstream market. This way pragmatic and the conservative plan
will start see you as a realistic alternative
to establish market centre
businesses that they have been buying for years.
6. Crafting Your Elevator Pitch: Once you have figured out
those bits and pieces out, it will be the time for you to come up with your
elevator speech, which is a brief
introductory introduction to your product and services. As the name suggests, your elevator speech is about as long as average
elevator write. So this is actually where a lot of
entrepreneur messed up. The wrongly think about an
elevator speech should be about trying to sell your
services to prospective client. It is not the elevator speech is meant to ease your client into making their purchase by helping them understand what
you're able to do for them. With this in mind,
your priority in your elevator speech
should be focused on clarity, above all else. Your elevator speech must be addressed any
questions or concerns that prospective client have about hiring you in 60 seconds. Start you start your
elevator speech by telling the client
what your services is, what is does, what they
need it, why they need it. And you should also describe one or two key
features of your services and briefly describe why
and how your service is different from the
other offers elsewhere. As an example, here my own
personal elevator speech. See if you can spot how I use my elevator speech to
differentiate myself and agency. My agency specialize
in providing end to end cybersecurity
solution tailored to small and medium businesses
from implementing robust defense like
multifactor authentication to conducting compliance audits. We ensure our clients stay protected and aligned with
the industry standard. What set us apart our
client centric approach, we provide long term
relationship and the customized strategies that delivers
measurable results. Either way, it is crucial that your elevator speech remain specific to its
intended audience. Not everyone will respond to specific elevator speech because different clients have
a different priorities. That is why it is important that you identify what
those priorities are. Before you go on fine tune
your elevator speech, maximize those its impact
with every clients. For example, my cybersecurity
agency will have a different package depending on those needs of the clients
of their business. A small business owner
who only looking for a basic solution like antivirus installations
and training, it's not going to be
interested in hearing about advanced
encryption services or SIM you are able to offer. In fact, you would probably
end up confusing them, if anything, your
masses need to be tailored to the clin,
your positioning.
7. The Difference Between Marketing & Selling: Wonder what is different between marketing
and selling is. People use this term
interchangeably, but you better than that. So it is important that you know different
between those two. Marketing is all about creating an audience for your services, demonstrating the value
of those services, making those buyer experience
effortless as possible, and generating leads
for your business. Sales, on the other hand, rely on distribution channel. This is how you reach
out to your clients. It is important you know that these distribution channels
you end up using will almost always depends on
your unit economics and how much you charge. And on end of the spectrum, these are contracts, um, that worth tens or even hundreds
of millions of dollars. Some of the contracts
even be worth, like, you know, 2.9
billion contracts, like 2.9 billion
contracts with SpaceX signed up with NASA to take NASA Astronaut the
moon. I don't think so. Elon secured this contract just sending NASA sales
Bridge via email, right? This is really is that
those contracts are secured via close
personal relationship and involve high stake, making them incredibly
complex to negotiate. But I would expect to
speak and negotiate with the company CO when the contract is owed tens of hundreds
millions of dollars. On the other extreme products and the services where the
customer lifetime value is very those type of
products is the best solid using the viral marketing campaign
on the social media. Vral marketing
allows you to spread the word about your
product quickly and also cheaply and
leading to the chain of reactions, exponential
sales growth. Neither of those extreme applies to us in the cybersecurity
consulting space, though? We are actually
somewhere in the middle between the complex sales
and the viral marketing. Well, N, it is actually
the hardest place to be. It's sometimes
described as dead zone. Your distribution channel will need to rely on personal sales. As your service
will be typically cost between 1,000 200,000, your client will
typically expect to speak someone before they agree to sign those contract with you. This is relatively easy if you are the only the one
doing to do the work. If that's the case, your client can
speak with you if, however, your operator
start to expand, you begin building the
full fledged agency, you probably need to
hire a sales team that can sell you agency
services for you. Or at the very least help you to wait
client filtering out those who may not be able
to completely serious. In both cases, you need to spend a significant portion
of your time selling, which can be
difficult when you're trying to navigate
the other parts of your business and fulfilling the obligations you have
with your other clients. This is why it is absolutely crucial that you create
a sales process, a blueprint to streamline
your sales operations. We call this sales fan. And it will take the form
of the funnel you will sing on the screen to probably understand how
the cells funnel work, however, you need
to first understand the difference between demand generation and lead generation. It is and it is the simplest
term demand generation, it is all about what happened at the top
of your cell funnel. It is about the rising awareness or interest of your service
that you're offering, casting a wider net and reaching
out to a broad audience. Some who may not be able to
ready to purchase from you, it is establish a relationship between you and
prospective client. It is all about laying the groundwork and
preparing for the sale. Once you have ignited interest through the
demand generation, the next step is capturing that interest,
turning into sales. That is where lead
generation comes in. You look for a
potential customer who have expressed the
interest in your service and determine which one is the most likely to buy
your product right now. Find out how to
base target them, taking on a much more focused
marketing approach to convert those interest buyer
into a paying customer. So when you demand
generations cast on a wide net with
the aim to inform, and lead generation takes on a much more focus
driven approach that capitalize on the success of your demand
generation effort. If you are just starting out, you don't need to you don't have any customers and wish
to find out new leads. Um, you need to you
don't need to worry. There's plenty of
other tools out there which can help you to compile a list of potential customers. That include using a web
scrapping application like a blue Width, mix, bang, combined with the tools
like Zoom in for Apolo, to find those phone numbers or the email of the decision makers you interest approaching. Remember, don't spam, always make any always
make any cod emails. You're sending personalized
to a business you are sending
8. Earn Your Expert Status: I want to end this
master class with a short conversation on what
it's meant to be an expert. If you are planning to become
a cybersecurity consultant, by definition, you plan
to be become an expert. Unfortunately, I don't
think so most of the people spend enough time, nearly enough time to understand what it means to be expert, which causes a lot of
issues down the line. As an expert, a person with extensive
knowledge or ability, which means expert is a person that others can
trust in specific area. There's plenty of cybersecurity
experts out there, but most of them don't
have expert status because people are unaware
of their expertise. In other words, if
your expertise is only valuable if the
people are aware of it. If you are good at what you do and put in an effort to
complete the project on time, you will naturally
build expertise. But unless you acquire
expert status, you will probably find yourself
flying under the radar, winning the new work through a referral or other
subcontracting arrangement. This is the hard way to
achieve long term success. Expert status what you
are looking to get. Expert status when a
prospective client has already heard of you, is in some way already out
of the work you do and can Google find you a lengthy track record of amazing work
that you have done. Expert status will make
your life infinity easier. This idea of marketing
gravity comes in. Marketing gravity is a concept that developed by Alan Weiss, it is essentially that the cumulative
effort of everything that you do to rise your
online profile and presenting yourself an expert
to draw your client in. Sometimes a client
will come to you because they watched your
YouTube video that you made where you given a clear and conscious answer to cybersecurity concern
they have had. They may have read an article you written
for your substract plot. Sometimes it is unclear what a prospective client decided
to approach you but which is usually good sign because it is such at that they have
came across your name several times while they're
browsing the Internet on a lookout for a cybersecurity
expert for their business. I strongly recommend
that you start by googling yourself
to see what turns up. If you have a fairly common
name, that can be a problem. But this is not an
impossible one to overcome. Right? If you're branding yourself professional
business identity, your name could be as
common as John Smith. But this is not a problem. As long as you brand your
professional business identity around something along that
line of John Cyber solution, that can become who you are,
at least professionally. Once you have figured
out that part, make sure you turn up your
Google search result and make sure that coverage about you positively and encourage
the prospective buyers. This is actually a good
news because, like, we actually control the
things that appears about us on Google search result by maintaining active
YouTube channel, regularly posting new article
0N substract and of course, keeping the active
LinkedIn profile website. Eventually, you want to
get some features and the gaze block by about your high authority
on the website. The key things here
to focus providing prospective clients with
what they're looking to see. Which will be example of
recent project that you are completed with demonstrating your experience and expertise, testimonial from some of
your previous clients, articles and the videos that you have created and
published publicly. All of this incredibly valuable. You also need to
work to maintain your expert status with your
client once you achieved it. Which often means that you need to keep encouraging
your clients. In fact, as a general rule, consultants should
aim to spend 20% of their time on marketing to
new and existing client. But we define marketing
in this case, as any or all
activities that help positioning you as someone with expert status
in cybersecurity. This is the time you spend create YouTube videos to
reach out to the new clients, write up articles
about your blog, block to position
yourself as an expert, networking and
growing your band. It is also the time you spend engaging and re
engaging your client. Email is one of the most
underrated tool out there. Everyone on focus
on the social media when email is a very opten
when the magic lies. You can guess where
this is going, right? You need a mailing list
and the newsletter to communicate with your
client on a regular basis. Fortunately, we are in
the service scot space, and it is not going to
be strange or weird for you to set up
a newsletter where you provide regular
updates to your clients, along with the
interested readers on the latest in
the cybersecurity, including the latest
security threats or latest development. If you are positioning
yourself as their source of news for all the things in
the cybersecurity, you'll be the golden
and set for your life. If you are wondering
what content to publish, you always check out what other cybersecurity
professional are publishing their newsletters and get inspiration from them. One of my personal favorites Ross Hackle ventures in the
cybersecurity newsletter. The important thing is
that you don't need a large email list
to start with. You can start just 100 to
200 people on your list, and to grow your list, you can just sometime consider
offering an ethical drive, perhaps or lead magnet or something like essentially
a freebie, to be honest. And that incentivize people to subscribe to
your mailing list. Eventually, once your list
grow up to a certain size, it will keep on
growing organically. As people forward your email to others in their
network, obviously, this depends on the information you sent out actually
being useful for readers and make sure your email options to
subscribe and unsubscribe. I think it's a base bit of advice I can give it
to you at the stages. When you sending it out an
email to your email list or writing it article 0R
recording a YouTube video, don't address the people you are speaking as they're
like your client, even though they might
very well be your client, but it's important that you address them as your audience. Try to humanize the way that
you communicate with them.
9. Course Outro: A or touch upon in this hour long
learning video, don't sew it on it, though, because I built an
entire platform for you where I have created a
tons of great resources, including guides, articles
to exercise and worksheets. I have even curated a
fairly long list of links to additional reading
for when you are ready. All of these resources are
completely free to access, and I'm confident that
they should help you thrive on your journey as become a cybersecurity
independent. I have a lot of good, great videos, resources and
tools planned out for you. So make sure you
visit the website and join my mailing list
to receive updates. When they are made available. And on that note, I believe we come to the end of the cybersecurity de
parent master class. Thank you for taking time
to watch this masterclass. And I hope you found that theme that we
have covered useful. I wish you a best of
luck on your journey. My name is Nandi S soon.
10. Class Project Video: Resonate with your
target client. I choose this project because every successful
cybersecurity business start with a solid plant. This blueprint will act as your roadmap as you build
and grow your agency. By the end of this project, you'll have a comprehensive cybersecurity agency blueprint in a digital and written format. It will include your agency a product market feed analysis, a breakdown of your
core service offering, a pricing strategy matrix, and your elevator speech
tailored to your target clients. Make sure you provide thoughtful reasoning
behind your decisions and take a client
centric approach in all of your
decisions you make. Remember, you can watch any of those lessons in your master
class if you needed to. Here how you complete
the project. First, you start with
your target market, research your idle clients, what industry are they in? What cybersecurity
problems do they face? How can you provide solution
for those problems? What will the cost of
those solutions be? And can your idle client afford those solutions that
you plan to offer them? Use this research to
define your product market fit next outline
your core service. Focus on a small
manageable offering that solve your client's
most pressing problems. Remember, start small
and scale litter. Once you're done with that, use our pricing strategy metrics to develop your
pricing strategy. Decide whether your
service will use scheming, premium, economic, or
penetration pricing. Be clear about why this strategy makes
sense to your market. Finally, craft your
elevator speech. This should be conscious, engaging, highlighting
your unique value, and why clients should choose your over the competitors
in the market. All you need to do to start is download the project
blueprint template from the class resources, and you will be ready to go. Once you have done, upload in the project gallery, so I can offer you
some feedback. Remember, everyone
overlooks things sometimes. So it is always handy to
have a second pair of eyes, look over those grand plans. Good luck with your project. I wish the course turn out to
everything you need to be.