Transcripts
1. Introduction to Transformation: Welcome everyone. Hope you're just as
excited as I am to be part of this digital
transformation journey together. So let's learn together
and let's grow together. Now, here would be looking at
to go through this journey together is to understand a
point of view or perspective. And what you will
realize is that a lot of my examples would be something that you've
seen that workplace or something that you may have seen outside of your workplace. And the reason I bring
this to the table is because I think we need
to open our mindsets. And to open up mindsets, it's important for us to look at every aspect of our life. How things are changing, how things are transforming, and what's bringing about
this transformation. Let me also add in
from a perspective of corporate world
for those of you who may be coming in from
that perspective, or those of you who are
working or just to upskill, all of you will find this
course content to be relevant. Anybody and everybody
I showed you will be able to understand the digital transformation by the end of it. This is literally the
cup of tea for everyone. So thank you and I look
forward to you participating.
2. Industrial Revolution: Let's begin this journey
together, Shelby. And we will start with a
really brilliant courtier. Learn continually. There's always one
more thing to learn. This is a quote by
Steve Jobs and I totally believe it
because there's always something that we
learn from the experiences. And hopefully me sharing
my experience with you. I will also learn
that one morpheme. I look forward to going
on this journey with you. If you look at it, it's
always important for us to understand our
present situation or a past or the future by
understanding certain aspects of what came into being and how did this change
come into being. So that's why it's important
for us to understand the past when we're looking
at the present or the future. In this case, we're going to
look and try to understand how the Industrial
Revolutions came into being. If you truly look at it as the steam engine
revolution that came in and that really changed the way things
got transported. Debate people moved. If you look at it,
electricity was the second one and nicely
spaced out, right? And then gave in computing. And we feel like, Oh
my god, look at it. The world's changing
so rapidly because the space between each of these revolutions
started decreasing. And since then that
has been automation. And all I would say is the
speed of these revolutions, we only start shrinking. The reason is because the
evolution is bound to happen in every space and Industrial Revolution is definitely
no exception to that. The second part of this is
what you need to focus on, is the fact that
if you look at it, What has this revolution
brought about? If you're truly see, 25% of the jobs that we
have today will not exist. Now when we say jobs instantly, people have this feeling
that, Oh my God, Is that doesn't mean that
my job and not be there. That's not true. When we say jobs,
these are tasks. And that's what you
should always replace it with certain activities
that you do today. What are you doing
these activities wasn't you're doing rather let
me rephrase that question. Sudden activities that you
would do in a few years ago, are you continuing to do today? That's the question that you
need to ask because that's your 25 per cent of the work or the task
that has stopped. You've stopped doing it. You have started doing
it much more smartly. And that's because
you have the axis of fours and different
technology, e.g. and this is why I had mentioned that I'm
going to share a lot of examples which might be
relevant for your home, might be relevant
for your workspace. And that's just to open your
mind to the art of possible. If you look at it,
your home itself. There was a time that we did
not have mixing grinders. We did not this task
with something that people would take
hours to do, right? And then if you even look
at washing machines, if you look at the
robo keynotes, each of these spaces, you know, where a specific
automation has come in. The task has been
done by a machine. That does not mean that your dusk all the jobs
at home have come down. Does that mean anybody on this? You can see that my work
has come down and I can feed more free urine
a day. Not really. There's always
something else you are you spending your time on more intelligent activities and things that you
would rather do, your reading, you'll maybe probably be spending
the time on doing something with your family or your friends or
something else. That's what, that is what
this change brings and that's why it's
very important to understand the
relevance of it from a, from a work and
home perspective. If you're truly
look at Growing up, I think all of us have been
asked the question of, what do you want to
do when you grew up? And the answers have been
very, very standard. Like, let me look at becoming
a Dr. or a scientist or a teacher or whatever that
may be either response. But today, if you see a lot is changing in
today's generation, the questions that are asked and there'll be people
are perceiving. It's really, really
important to understand that they are going to
be problem-solvers. So they also look at
things very differently. Somebody might say, I want to be in the healthcare industry. Does that mean that the healthcare industry
means I need to do a science background or that
I need to be a scientist so that I need to be a Dr. not
really for all you know, I could be solving a
health care crisis. That could be through
the art of technology. Or I could be doing
that with say, my creativity or the way I have the art of
communication now, I'm able to bridge the gap, whatever may be that skill. It's the gap that you're
looking at fixing. Which is why it's
interesting to know that 65% of the children who take up roles that
don't exist today. That means that these are
going to be something very, very different,
something we had not imagined to large extent. Again, goes back to
the same example. If you see anybody who's been, who's been doing
certain task at home, even though good
rosary Variance, the way you shopped
for groceries, how has it changed in the last five years,
Daniel's 15 years? Just reflect on that point
and you will be able to understand the perspective
that it's coming in. There were manual
bills that used to be generated vis-a-vis
supermarkets came into being. And from the supermarkets, it has become a very, very different channel today. A lot of it is online, a lot of it is app-based. Older generation is also finding it very intuitive
to go about it. Does that mean that the human
interaction has gone away? Not really mean that I'm, like I say again, have a task or the
jobs gone away? Not really. In
fact, if anything, the rules that have been
being performed have only expanded because now we
need somebody who look at, looks at the app,
a physical store, a supermarket, omega market, multiple different,
different dimensions. And somebody is constantly calculating how much of
an inventory is needed, how much is not
needed is bringing in insight to that perspective. That is why it's
important for us to understand that
perspective, right.
3. 5% automatable Possibility: So let's look at a
perspective here. Now this is trying to show an open your mind to
what has happened. If you look at automation, 95 per cent of the work, even today is people dependent. It's only five per cent
that can be automated. And this is something that I
used to share pre-pandemic. Do pandemic has obviously
clearly earmarked a lot of discussion points and definitely changed the way people are
thinking or looking at. But the reality is that At
five per cent still remains. And if you truly see this, it is not necessary. That is the same five per cent, often in doing tasks
or of a specific job. The five per cent is in
the possible anywhere. And you might wonder, where does that come in? Is that the 5% of my job is at the five per cent
of somebody else's job. And this is where it will
get interesting if you look at all the task
that you have at home. If you look at all
the activities again, you have at home, even at
your home front, right? You truly see that when you
look at your task at home, it's only five per cent of
them that have been automated. And that five per
cent keeps evolving. Of course, how we used to
wash our clothes again, the same example that has changed with the introduction
of washing machines, with introduction of dryers
within introduction of M60 grinders or the
mixes that we have, it has changed the
way we look at how do we create something? How do we find time
for mundane dels? Similarly, if you're truly see that that's the same
at workplace as well. That five per cent and the
same grocery store example. First we'll see maybe
the billing system. Eventually try to understand
how we can meet this into a more sophisticated system which people could
have access to. And then eventually it was about how there
are multiple ways of people having the access
point to say grocery. And which is where it is important for us to look
at the five per cent.
4. Bank example originally a loan dispensing machine: If you really look at it, write, automation has been
a journey that has been going through around us. Again, the emphasis of this session ends and this
training is for you to understand and go
through a journey of understanding how automation has been changing around you. So that it brings
in a perspective, it brings in a point of view. And like I said, you can't really distinguish
every time, right? So if you look at it, this
is a classic example. A lot of us may have spent a lot of time filling up
of cash withdrawal slip. Different banks had a
slightly different format. But largely it was a
cash withdrawal slip. And this was more than a
couple of decades ago. And even now if you walk
into a physical bank, you would actually see a
cash withdrawal slips. Which means you fill
up your details, you fill up how much money
you want to withdraw. You given you a signature, all the details about
the bank account and everything from their own
new stand in a queue. And you wait for your turn and basically you get
the money, right? And most often than not, we used to even count that
money and then get back home. Now let's look at an example that's more from
a pleasant time. If you really see this, this is an ATM slip. Now, we all know what an ATM is because we've been
using it extensively. And if you were to wonder, like, is ATM something that has
happened recently? Not really. Atms were in the 1960s alone dispensing machine
that started in Japan, a very different use case. And they used to
dispense loan at a very high interest rate. But fast-forward
it, that use case was something that was used for something else altogether. What we see today
is a use case of people withdrawing them money
from their own account. And think about
this for a second. It's so much more easier. Today. I like about a
couple of years ago, the ratio was one is to 3,000. That's how many ATMs existed. I'm sure that number
is only coming closer because every other
lean as an ATM. And the good part is it's
accessible to all the areas. It's not necessarily only
to the urban population, It's also to the
remote population and the rural population
where you see ATMs. And it's so intuitive, it's so simple, it's so
easy to withdraw cash. So that is what automation dance basically takes you from
something which would have taken you at least 15 to 20 min or sometimes
even longer, depending on how
much do you have to travel to get to you bank. To the fact that today
you can withdraw from any idea and make it easier. How much more accessibility
is coming into our lives. That's what we need to look at.
5. Some example to understand: Let's look at another example. Something that will be, again hopefully for all of us to resonate something for
more of a recent time. A lot of airports
you don't need to be a Sherlock Holmes to be able to make out what this is right? Here's an airport and
these are the long queues. Now, I don't know
how many of you are, like me or my family. We've extremely
well-prepared, which means we land up at the airport
irrespective of the country, we are in a good few hours and innate ones because the
rules are changing. Sometimes the country
requirement is something I'm not even factoring in the COVID
requirements or the, or the pandemic requirements. I'm just saying that
every country has a different regulation,
recruit different requirement. The counter needed you to
check in a few hours in early, sometimes you know, whatever was the requirement,
the restriction. Now, these are the cues that in the airport,
one would stand, wait for their turn to be able to show that ticket and
then get a boarding pass. One such thing happened with me, and this is interesting story. I was on my way traveling
for my annual vacation. My husband and I, we were
really looking forward to having that vacation because that was a much
deserved vacation. We were looking forward to
it and we get thinking, oh, yes, we totally need this, we totally deserve this. And V are very
stickler for time. So we landed up being there
very much in advance. Now, when we when we
were there, valid ones, even though we were pretty much at the start of the queue, we showed a ticket and the person at the counter said
you can board the flight. That was just shocking
for us and wasting reason why naught and we have the visa. We don't have any issues with. I don't see any challenges. Why can't we board the flight? And the person said, No, it's because you're you're going to be going
through a transit, which means that an MVP, like what do you mean
by transit here? And we were just
trying to understand the technical jargon that
they were throwing it out at that moment because our mind just shut
down and stood deep. And, you know, the the
airport authority lady was really kind and sweet
and she was trying to explain to us that
basically we are at a different terminal when
we're getting the landing. And we have a connecting
flight in that place, which means we're going to
go to another terminal. And when we're going through
a different terminal, that terminal
requires us to have a visa from the local country. And we said, it's not relevant. This example is the example
of body from India. If you were to go to body, we had to go to Singapore. This was the connecting flight. And for Singapore we basically needed to have a Singapore visa. And I tried explaining to
her reasoning with her. Listen, I have no intentions
of getting off in Singapore. I don't even want to go there. I just have 3 h and I literally can't even
get out of the airport. So why don't you just issue or tickets and evil if you need. We will stand next to the
counter or something like that. And I was trying to reason
every way possible. And guess what? She said no. And I could see the q moving and then she
said standards side. And we stood aside for
what felt like forever. But that was a good two, two-and-a-half hours because
we realized that literally, we saw that the security was
going to be closing down. At some point in time, somebody from the airport
authority came in and looked at us and they
said, what's going on. And my husband
obviously much before this was ready to give
up the battle and say, let's us go home, let's
forget about this holiday. I was a person who is
persistent and I said, No, I'm not here to
ready to give this up. And I stood there, I was literally theory eyes and I was waiting for them
to give me a solution. So this airport authority
purse and just gaming that. And this lady was
again, very kind. And she just tried to
understand the background as to why are these guys standing
next to the queue, but they're not
moving any further. And then obviously our
case was explained. And then we were trying
to explain as well. And I tried to reason
with the person. And long story short. The person said, Why
don't you just buy? Because I've, you've understood the problem that
you have right now. It's a high cost carrier that's taking you from
here to Singapore, from Singapore to Bali, you're flying from
a low-cost carrier. I said I do not book this. This was through a
drag travel agent and they said, yes,
it's possible. But the easiest solution I can give you right
now is go from here as a high cost carrier and continue with the
same hypos get here. So what will happen is you're
not moving the terminals. And I said, brilliant,
How can we do this? So then she took us. Aside, we bought a ticket. We obviously had to pay money
because involved in it. But the entire exception
was managed and lucky me, when still on a holiday. Or dean nasty does a good
few hours which felt like, I'm sure if you have
people like my husband, they would have
given up and say, Let's not go through
this holiday. Today's world, a lot of
airports see these kiosks. Again, these cues when not
meant for the airport. These kiosks where more
of an interaction that we started in the 1870s to
give out information. But today's use case, it's being used in the airports. And I see that this
is only going to be furthered available
in multiple places. I see them available
in the malls. I see them available in
multiple other spaces where you want
information you adopt. You can even get your printout, you can even do self building
in certain grocery stores. This particular kiosk,
interestingly again, is what you see, can manage that exception
so much more efficiently. You go in UK in the details
and you realize that listen icon board the flight and you would find that person. Now a lot of you would wonder that when an
automation comes in, people lose their jobs and
the rules don't exist. That's not true. The role may have evolved. Now what happens earlier? They would have obviously
in a long queue, like on the left-hand side, my entire example of barley, it would have taken them
three 4 h before somebody had the die because they would also handling some other
exceptions somewhere else. They found the time to
come and talk to me. But today's example,
I can just walk up to the help desk or the airline
carrier and tell them, Listen, this is a problem. Exception management
becomes the rule. And that way you're not
just factored in for say, five or 10% of your staff to do exception or to go through
your customer escalations. Let's think of it this way. Wouldn't you as a customer, want not to stand through three 4 h of a queue and then realize that is a
simple solution to it. When I say simple, yes, eventually it felt like
a simple solution. Wouldn't that be easier in today's world to
be able to say that, listen, how about I
find that solution? And that is what today's
world is changed to. A lot of people do not do the mundane task of
issuing the boarding pass. There are still
carriers that do that. There are still there
codes that do that. But to a large extent it's over. What's moving towards is that let me handle
the exception. If you can't board the flight, let me try to understand
why you can't go to flight if there's an
issue issue with say, overbooking, let me
try to understand. Can I book you on
another flight? It's immediately going
into solutioning more. As a consumer, time is money and you're not wasting your time trying to
reason with somebody, you're trying to
argue with somebody, you're just moving forward
with the solutioning mode. And that, according to me, is really, really important. And which is why you
need to focus on that.
6. Kios or Airport example: Now if you really look at it, what is your other automations that you've seen
in today's world? And this is where I would say my perspectives have
also started to evolve. I used to always think in the health care
segment, pre pandemic. This was me obviously having a limited thought on how I
thought things would evolve. I always thought that automation is going to come in into high precision surgeries, into spaces where we're going to have a
skill issue or we're going to have
certain niche areas where the Dr. would be say, trying to take a vacation
and I would need a high precision heart or brain surgery and the
Dr. would support that. And irrespective of say, the person is sitting
in Hawaii sipping through a drink and yet trying to operate
very extreme example, but that definitely is what the possibilities are used to imagine and I used to
share with my audience. But today's world
in the pandemic, obviously acceleration
escaped in. And if you're truly see this, we never thought the role of a nurse would go
away or a roll of n. When I say go away, the role of a nurse would be
automated to a large extent. Now, what do nurses do? They go in, they check in. What is the temperature during the COVID times and
they've been constantly needed to keep checking the temperature every few hours to keep checking
the temperature. Now, obviously, with
the risk of infection, the risk of also the issues and the challenges
with resources, what is coming to rescue other
robots that have come in. And these are physical
bodies, by the way. In certain cases you will see physical box in certain
cases the software bots. But as you can see, again, open your minds to the possibility what
is happening here. Other nurses gone away in the
hospital when you walk in. Not really what does
happen to now the nostrils draw the basically the logos were taking in the temperature, trying to capture in how's the temperature fluctuating,
not fluctuating. And eventually would flag
it as a yellow flag, red flag to the nurse. The nurse can then take the
appropriate action if she needed to further escalated
to the Dr. she can do that. Now what's happened
in this case? She's able to concentrate. The nurse here is equal to
focus and concentrate on other tasks and other rules
that are there for the nurse. And the nurses are
able to focus on task That's really
need their attention, That's really need their focus. That need them to go in, try to reason with the exception if say the temperature is
just not going down, it's been awhile, the
nozzle is going to go check in on their own. But when things are going
businesses usual or if you've programmed it to
just keep taking the temperature so
that you see a trend. Only when the trends go
crazy or don't look good. That's when the nurse
comes into picture. The Dr. comes into picture. So this is why, Interestingly, I go back to my five
per cent technology. Sometimes it's not about the
five per cent coming in, say high precision area
or the most mundane does. Sometimes automations
can come in any space. And that is why I said it
is not limited to one area, one domain, one space. These are the dots,
those are automated. Again, a task of, a simple task of
taking temperature, a simple task of say,
delivering food. Simple to us of making sure that social distancing and still
being followed, right? So think about how you can open your mind to the possibilities. And that is what these
use cases 3D show you. Which is why it's important
for you to open your minds to all the different examples
that I'm sharing today.
7. Co existence: Now let's try to understand
spaces, workspaces. These are pictures of people who obviously are doing a job. You're expected to go about doing their
work the following, a lot of hygiene,
lot of precaution, and then making sure that
they are going through there. Does that is it. In this case, could be sewing. As you can see further, with COVID coming
in and a lot of other things coming
into picture. The same mass that are
being made is being made with a lot more
hygiene restrictions, with a lot more
requirement of how this can be handled
more seamlessly, more carefully, and keeping all the precautions and
barometers in mind. One of the few moving words and which is why it's
important for us to consider how you're
going to co-exist. These are spaces of one
such individual who is trying to use the machine
and work with it. Now machineries in lot of cases, or even you may see
a sewing machine. Sewing machine obviously
automated The Art of stitching. And when you talk about gutting, when you talk about
putting it together, there are different
kinds of machinery. But certain task, let's say e.g. if it's the same
size and same shape, it needs to be gutted. It can be automated. Again, machinery
comes into picture, but some of it needs
to be designed, needs to be planned, needs to be looked at. And which is why it's
important for us to consider the possibility
of coexistence. Again, open the online too. The fact that the reason
why coexistence is important is not because
you're replacing something. It's because you want to succeed in the work
that you're doing. You want to be more efficient. When at home, you switching
on the washing machine, you're able to focus
on some other tasks. Maybe, you know, going through your weekly meal plans may
be planning up your grocery. Maybe concentrating with
your family member, whatever may be the task you're concentrating on a task that's actually more important to you. Similarly, if you look at it, even at work, please. Places like Excel,
which is taken away, the books of account, the physical books of account. Does that mean
that first of all, the books of account stopped being published or being
available to people know. And doesn't mean
that we still don't need people to analyze
how are we doing? How is the management of this books of
account going through? And anywhere that
reflects me to come in. Human intelligence, the
human intervention, the insight that
needs to come in. Of course, lots of further examples that
I will share with you. But at this moment
I'd like you to open your possibility you mind
to the fact that, you know, that is the reason why
we have an access to all of this is to
make our work easier. But at the same time,
our lives easier.
8. Project work Digital Transformation: Hey everyone. So this is your project work. And let's really look at how
we can complete our project. Well, I will always simplify it for those of you who
may be aware, that's fine. It might just be
a recap for you. So please bear with me. What we will do is
that's gonna be an Excel sheet that will be available to you as part
of your project work. And what the task is pretty
straight forward given that you've learned all about transformation that is
happening around you. And that is what the course content has been so far about. The project work is
obviously about that. So what I would like you to do is during the time
that I've shared the session or both that feel free to list down five topics. There you have seen transformation that
happens around. You. Now write about the old method. And then you might
want to write about what did it transform into? Does it make easier
or it doesn't? It's okay if it doesn't
feel free to be honest. Then the benefits of it. And you can list down
multiple benefits and multiple things of evolution of how it's transformed life. E.g. I. Have given out the example
of grocery shopping, and I have listed it
out is something that has helped us converted
into online shopping. And I did talk about the
evolution of it and all of that. So my request to
you is that it's fine that you see billing
that has changed. You see that how the process of shopping
has changed, that is fine. But I've just listed down for simplicity perspective from what it was to where has it been. And that's fine too. So if you want to simplify your responses, you can do that. If you want to elaborate
your responses. You can also choose to do that. I would love for you to
use the Excel sheet, that's the template
that's been created, which is on the screen right
now what you see at the top. So please feel free to
use this and fill it out and upload it back into
your Skillshare account. I can't wait to see what you think about the
transformation around you. Thank you and have
fun doing this.
Sure Success, We can drink from the ocean of success!
