2023 Digital Transformation for everyone. Learn from the Pandemic to build skills of the Future | Sure Success | Skillshare

Playback Speed

  • 0.5x
  • 1x (Normal)
  • 1.25x
  • 1.5x
  • 2x

2023 Digital Transformation for everyone. Learn from the Pandemic to build skills of the Future

teacher avatar Sure Success, We can drink from the ocean of success!

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

    • 1.

      Introduction to Transformation


    • 2.

      Industrial Revolution


    • 3.

      5% automatable Possibility


    • 4.

      Bank example originally a loan dispensing machine


    • 5.

      Some example to understand


    • 6.

      Kios or Airport example


    • 7.

      Co existence


    • 8.

      Project work Digital Transformation


  • --
  • Beginner level
  • Intermediate level
  • Advanced level
  • All levels

Community Generated

The level is determined by a majority opinion of students who have reviewed this class. The teacher's recommendation is shown until at least 5 student responses are collected.





About This Class

In light of the accelerating Digital Transformation across industries in the past years, it has never been more relevant than it is now that we all improve our digital literacy and upskill ourselves .

Learn about Transformation that is happening around us, even if you are working, business person, or a stay at home, you will learn a great deal from this training. I use real life examples!

Upskill, learn, understand the transformation happening around us.

Meet Your Teacher

Teacher Profile Image

Sure Success

We can drink from the ocean of success!


Transformation | Keynote Speaker | Influencer | Guest Speaker | Mentor | Digital Transformation | Community Starter & Sustainer (at Scale) | Feminist | Plantsman | Nature Enthusiast | Blogger | Painter


I believe in Transformation- Personal, professional. I have gone through so many of these iterations over the years & sometimes its amazing how we transform with just one small lesson, one experience that changes who we are & who we become. I am hoping to tap into that with each of you.


I wear many hats, and that brings in perspective. I am here to share it with you, my learnings, my experiences. Lets grow together!


I love to take inspiration from every day things, and love to inspire everything & everyone around me.&n... See full profile

Level: All Levels

Class Ratings

Expectations Met?
  • 0%
  • Yes
  • 0%
  • Somewhat
  • 0%
  • Not really
  • 0%

Why Join Skillshare?

Take award-winning Skillshare Original Classes

Each class has short lessons, hands-on projects

Your membership supports Skillshare teachers

Learn From Anywhere

Take classes on the go with the Skillshare app. Stream or download to watch on the plane, the subway, or wherever you learn best.


1. Introduction to Transformation: Welcome everyone. Hope you're just as excited as I am to be part of this digital transformation journey together. So let's learn together and let's grow together. Now, here would be looking at to go through this journey together is to understand a point of view or perspective. And what you will realize is that a lot of my examples would be something that you've seen that workplace or something that you may have seen outside of your workplace. And the reason I bring this to the table is because I think we need to open our mindsets. And to open up mindsets, it's important for us to look at every aspect of our life. How things are changing, how things are transforming, and what's bringing about this transformation. Let me also add in from a perspective of corporate world for those of you who may be coming in from that perspective, or those of you who are working or just to upskill, all of you will find this course content to be relevant. Anybody and everybody I showed you will be able to understand the digital transformation by the end of it. This is literally the cup of tea for everyone. So thank you and I look forward to you participating. 2. Industrial Revolution: Let's begin this journey together, Shelby. And we will start with a really brilliant courtier. Learn continually. There's always one more thing to learn. This is a quote by Steve Jobs and I totally believe it because there's always something that we learn from the experiences. And hopefully me sharing my experience with you. I will also learn that one morpheme. I look forward to going on this journey with you. If you look at it, it's always important for us to understand our present situation or a past or the future by understanding certain aspects of what came into being and how did this change come into being. So that's why it's important for us to understand the past when we're looking at the present or the future. In this case, we're going to look and try to understand how the Industrial Revolutions came into being. If you truly look at it as the steam engine revolution that came in and that really changed the way things got transported. Debate people moved. If you look at it, electricity was the second one and nicely spaced out, right? And then gave in computing. And we feel like, Oh my god, look at it. The world's changing so rapidly because the space between each of these revolutions started decreasing. And since then that has been automation. And all I would say is the speed of these revolutions, we only start shrinking. The reason is because the evolution is bound to happen in every space and Industrial Revolution is definitely no exception to that. The second part of this is what you need to focus on, is the fact that if you look at it, What has this revolution brought about? If you're truly see, 25% of the jobs that we have today will not exist. Now when we say jobs instantly, people have this feeling that, Oh my God, Is that doesn't mean that my job and not be there. That's not true. When we say jobs, these are tasks. And that's what you should always replace it with certain activities that you do today. What are you doing these activities wasn't you're doing rather let me rephrase that question. Sudden activities that you would do in a few years ago, are you continuing to do today? That's the question that you need to ask because that's your 25 per cent of the work or the task that has stopped. You've stopped doing it. You have started doing it much more smartly. And that's because you have the axis of fours and different technology, e.g. and this is why I had mentioned that I'm going to share a lot of examples which might be relevant for your home, might be relevant for your workspace. And that's just to open your mind to the art of possible. If you look at it, your home itself. There was a time that we did not have mixing grinders. We did not this task with something that people would take hours to do, right? And then if you even look at washing machines, if you look at the robo keynotes, each of these spaces, you know, where a specific automation has come in. The task has been done by a machine. That does not mean that your dusk all the jobs at home have come down. Does that mean anybody on this? You can see that my work has come down and I can feed more free urine a day. Not really. There's always something else you are you spending your time on more intelligent activities and things that you would rather do, your reading, you'll maybe probably be spending the time on doing something with your family or your friends or something else. That's what, that is what this change brings and that's why it's very important to understand the relevance of it from a, from a work and home perspective. If you're truly look at Growing up, I think all of us have been asked the question of, what do you want to do when you grew up? And the answers have been very, very standard. Like, let me look at becoming a Dr. or a scientist or a teacher or whatever that may be either response. But today, if you see a lot is changing in today's generation, the questions that are asked and there'll be people are perceiving. It's really, really important to understand that they are going to be problem-solvers. So they also look at things very differently. Somebody might say, I want to be in the healthcare industry. Does that mean that the healthcare industry means I need to do a science background or that I need to be a scientist so that I need to be a Dr. not really for all you know, I could be solving a health care crisis. That could be through the art of technology. Or I could be doing that with say, my creativity or the way I have the art of communication now, I'm able to bridge the gap, whatever may be that skill. It's the gap that you're looking at fixing. Which is why it's interesting to know that 65% of the children who take up roles that don't exist today. That means that these are going to be something very, very different, something we had not imagined to large extent. Again, goes back to the same example. If you see anybody who's been, who's been doing certain task at home, even though good rosary Variance, the way you shopped for groceries, how has it changed in the last five years, Daniel's 15 years? Just reflect on that point and you will be able to understand the perspective that it's coming in. There were manual bills that used to be generated vis-a-vis supermarkets came into being. And from the supermarkets, it has become a very, very different channel today. A lot of it is online, a lot of it is app-based. Older generation is also finding it very intuitive to go about it. Does that mean that the human interaction has gone away? Not really mean that I'm, like I say again, have a task or the jobs gone away? Not really. In fact, if anything, the rules that have been being performed have only expanded because now we need somebody who look at, looks at the app, a physical store, a supermarket, omega market, multiple different, different dimensions. And somebody is constantly calculating how much of an inventory is needed, how much is not needed is bringing in insight to that perspective. That is why it's important for us to understand that perspective, right. 3. 5% automatable Possibility: So let's look at a perspective here. Now this is trying to show an open your mind to what has happened. If you look at automation, 95 per cent of the work, even today is people dependent. It's only five per cent that can be automated. And this is something that I used to share pre-pandemic. Do pandemic has obviously clearly earmarked a lot of discussion points and definitely changed the way people are thinking or looking at. But the reality is that At five per cent still remains. And if you truly see this, it is not necessary. That is the same five per cent, often in doing tasks or of a specific job. The five per cent is in the possible anywhere. And you might wonder, where does that come in? Is that the 5% of my job is at the five per cent of somebody else's job. And this is where it will get interesting if you look at all the task that you have at home. If you look at all the activities again, you have at home, even at your home front, right? You truly see that when you look at your task at home, it's only five per cent of them that have been automated. And that five per cent keeps evolving. Of course, how we used to wash our clothes again, the same example that has changed with the introduction of washing machines, with introduction of dryers within introduction of M60 grinders or the mixes that we have, it has changed the way we look at how do we create something? How do we find time for mundane dels? Similarly, if you're truly see that that's the same at workplace as well. That five per cent and the same grocery store example. First we'll see maybe the billing system. Eventually try to understand how we can meet this into a more sophisticated system which people could have access to. And then eventually it was about how there are multiple ways of people having the access point to say grocery. And which is where it is important for us to look at the five per cent. 4. Bank example originally a loan dispensing machine: If you really look at it, write, automation has been a journey that has been going through around us. Again, the emphasis of this session ends and this training is for you to understand and go through a journey of understanding how automation has been changing around you. So that it brings in a perspective, it brings in a point of view. And like I said, you can't really distinguish every time, right? So if you look at it, this is a classic example. A lot of us may have spent a lot of time filling up of cash withdrawal slip. Different banks had a slightly different format. But largely it was a cash withdrawal slip. And this was more than a couple of decades ago. And even now if you walk into a physical bank, you would actually see a cash withdrawal slips. Which means you fill up your details, you fill up how much money you want to withdraw. You given you a signature, all the details about the bank account and everything from their own new stand in a queue. And you wait for your turn and basically you get the money, right? And most often than not, we used to even count that money and then get back home. Now let's look at an example that's more from a pleasant time. If you really see this, this is an ATM slip. Now, we all know what an ATM is because we've been using it extensively. And if you were to wonder, like, is ATM something that has happened recently? Not really. Atms were in the 1960s alone dispensing machine that started in Japan, a very different use case. And they used to dispense loan at a very high interest rate. But fast-forward it, that use case was something that was used for something else altogether. What we see today is a use case of people withdrawing them money from their own account. And think about this for a second. It's so much more easier. Today. I like about a couple of years ago, the ratio was one is to 3,000. That's how many ATMs existed. I'm sure that number is only coming closer because every other lean as an ATM. And the good part is it's accessible to all the areas. It's not necessarily only to the urban population, It's also to the remote population and the rural population where you see ATMs. And it's so intuitive, it's so simple, it's so easy to withdraw cash. So that is what automation dance basically takes you from something which would have taken you at least 15 to 20 min or sometimes even longer, depending on how much do you have to travel to get to you bank. To the fact that today you can withdraw from any idea and make it easier. How much more accessibility is coming into our lives. That's what we need to look at. 5. Some example to understand: Let's look at another example. Something that will be, again hopefully for all of us to resonate something for more of a recent time. A lot of airports you don't need to be a Sherlock Holmes to be able to make out what this is right? Here's an airport and these are the long queues. Now, I don't know how many of you are, like me or my family. We've extremely well-prepared, which means we land up at the airport irrespective of the country, we are in a good few hours and innate ones because the rules are changing. Sometimes the country requirement is something I'm not even factoring in the COVID requirements or the, or the pandemic requirements. I'm just saying that every country has a different regulation, recruit different requirement. The counter needed you to check in a few hours in early, sometimes you know, whatever was the requirement, the restriction. Now, these are the cues that in the airport, one would stand, wait for their turn to be able to show that ticket and then get a boarding pass. One such thing happened with me, and this is interesting story. I was on my way traveling for my annual vacation. My husband and I, we were really looking forward to having that vacation because that was a much deserved vacation. We were looking forward to it and we get thinking, oh, yes, we totally need this, we totally deserve this. And V are very stickler for time. So we landed up being there very much in advance. Now, when we when we were there, valid ones, even though we were pretty much at the start of the queue, we showed a ticket and the person at the counter said you can board the flight. That was just shocking for us and wasting reason why naught and we have the visa. We don't have any issues with. I don't see any challenges. Why can't we board the flight? And the person said, No, it's because you're you're going to be going through a transit, which means that an MVP, like what do you mean by transit here? And we were just trying to understand the technical jargon that they were throwing it out at that moment because our mind just shut down and stood deep. And, you know, the the airport authority lady was really kind and sweet and she was trying to explain to us that basically we are at a different terminal when we're getting the landing. And we have a connecting flight in that place, which means we're going to go to another terminal. And when we're going through a different terminal, that terminal requires us to have a visa from the local country. And we said, it's not relevant. This example is the example of body from India. If you were to go to body, we had to go to Singapore. This was the connecting flight. And for Singapore we basically needed to have a Singapore visa. And I tried explaining to her reasoning with her. Listen, I have no intentions of getting off in Singapore. I don't even want to go there. I just have 3 h and I literally can't even get out of the airport. So why don't you just issue or tickets and evil if you need. We will stand next to the counter or something like that. And I was trying to reason every way possible. And guess what? She said no. And I could see the q moving and then she said standards side. And we stood aside for what felt like forever. But that was a good two, two-and-a-half hours because we realized that literally, we saw that the security was going to be closing down. At some point in time, somebody from the airport authority came in and looked at us and they said, what's going on. And my husband obviously much before this was ready to give up the battle and say, let's us go home, let's forget about this holiday. I was a person who is persistent and I said, No, I'm not here to ready to give this up. And I stood there, I was literally theory eyes and I was waiting for them to give me a solution. So this airport authority purse and just gaming that. And this lady was again, very kind. And she just tried to understand the background as to why are these guys standing next to the queue, but they're not moving any further. And then obviously our case was explained. And then we were trying to explain as well. And I tried to reason with the person. And long story short. The person said, Why don't you just buy? Because I've, you've understood the problem that you have right now. It's a high cost carrier that's taking you from here to Singapore, from Singapore to Bali, you're flying from a low-cost carrier. I said I do not book this. This was through a drag travel agent and they said, yes, it's possible. But the easiest solution I can give you right now is go from here as a high cost carrier and continue with the same hypos get here. So what will happen is you're not moving the terminals. And I said, brilliant, How can we do this? So then she took us. Aside, we bought a ticket. We obviously had to pay money because involved in it. But the entire exception was managed and lucky me, when still on a holiday. Or dean nasty does a good few hours which felt like, I'm sure if you have people like my husband, they would have given up and say, Let's not go through this holiday. Today's world, a lot of airports see these kiosks. Again, these cues when not meant for the airport. These kiosks where more of an interaction that we started in the 1870s to give out information. But today's use case, it's being used in the airports. And I see that this is only going to be furthered available in multiple places. I see them available in the malls. I see them available in multiple other spaces where you want information you adopt. You can even get your printout, you can even do self building in certain grocery stores. This particular kiosk, interestingly again, is what you see, can manage that exception so much more efficiently. You go in UK in the details and you realize that listen icon board the flight and you would find that person. Now a lot of you would wonder that when an automation comes in, people lose their jobs and the rules don't exist. That's not true. The role may have evolved. Now what happens earlier? They would have obviously in a long queue, like on the left-hand side, my entire example of barley, it would have taken them three 4 h before somebody had the die because they would also handling some other exceptions somewhere else. They found the time to come and talk to me. But today's example, I can just walk up to the help desk or the airline carrier and tell them, Listen, this is a problem. Exception management becomes the rule. And that way you're not just factored in for say, five or 10% of your staff to do exception or to go through your customer escalations. Let's think of it this way. Wouldn't you as a customer, want not to stand through three 4 h of a queue and then realize that is a simple solution to it. When I say simple, yes, eventually it felt like a simple solution. Wouldn't that be easier in today's world to be able to say that, listen, how about I find that solution? And that is what today's world is changed to. A lot of people do not do the mundane task of issuing the boarding pass. There are still carriers that do that. There are still there codes that do that. But to a large extent it's over. What's moving towards is that let me handle the exception. If you can't board the flight, let me try to understand why you can't go to flight if there's an issue issue with say, overbooking, let me try to understand. Can I book you on another flight? It's immediately going into solutioning more. As a consumer, time is money and you're not wasting your time trying to reason with somebody, you're trying to argue with somebody, you're just moving forward with the solutioning mode. And that, according to me, is really, really important. And which is why you need to focus on that. 6. Kios or Airport example: Now if you really look at it, what is your other automations that you've seen in today's world? And this is where I would say my perspectives have also started to evolve. I used to always think in the health care segment, pre pandemic. This was me obviously having a limited thought on how I thought things would evolve. I always thought that automation is going to come in into high precision surgeries, into spaces where we're going to have a skill issue or we're going to have certain niche areas where the Dr. would be say, trying to take a vacation and I would need a high precision heart or brain surgery and the Dr. would support that. And irrespective of say, the person is sitting in Hawaii sipping through a drink and yet trying to operate very extreme example, but that definitely is what the possibilities are used to imagine and I used to share with my audience. But today's world in the pandemic, obviously acceleration escaped in. And if you're truly see this, we never thought the role of a nurse would go away or a roll of n. When I say go away, the role of a nurse would be automated to a large extent. Now, what do nurses do? They go in, they check in. What is the temperature during the COVID times and they've been constantly needed to keep checking the temperature every few hours to keep checking the temperature. Now, obviously, with the risk of infection, the risk of also the issues and the challenges with resources, what is coming to rescue other robots that have come in. And these are physical bodies, by the way. In certain cases you will see physical box in certain cases the software bots. But as you can see, again, open your minds to the possibility what is happening here. Other nurses gone away in the hospital when you walk in. Not really what does happen to now the nostrils draw the basically the logos were taking in the temperature, trying to capture in how's the temperature fluctuating, not fluctuating. And eventually would flag it as a yellow flag, red flag to the nurse. The nurse can then take the appropriate action if she needed to further escalated to the Dr. she can do that. Now what's happened in this case? She's able to concentrate. The nurse here is equal to focus and concentrate on other tasks and other rules that are there for the nurse. And the nurses are able to focus on task That's really need their attention, That's really need their focus. That need them to go in, try to reason with the exception if say the temperature is just not going down, it's been awhile, the nozzle is going to go check in on their own. But when things are going businesses usual or if you've programmed it to just keep taking the temperature so that you see a trend. Only when the trends go crazy or don't look good. That's when the nurse comes into picture. The Dr. comes into picture. So this is why, Interestingly, I go back to my five per cent technology. Sometimes it's not about the five per cent coming in, say high precision area or the most mundane does. Sometimes automations can come in any space. And that is why I said it is not limited to one area, one domain, one space. These are the dots, those are automated. Again, a task of, a simple task of taking temperature, a simple task of say, delivering food. Simple to us of making sure that social distancing and still being followed, right? So think about how you can open your mind to the possibilities. And that is what these use cases 3D show you. Which is why it's important for you to open your minds to all the different examples that I'm sharing today. 7. Co existence: Now let's try to understand spaces, workspaces. These are pictures of people who obviously are doing a job. You're expected to go about doing their work the following, a lot of hygiene, lot of precaution, and then making sure that they are going through there. Does that is it. In this case, could be sewing. As you can see further, with COVID coming in and a lot of other things coming into picture. The same mass that are being made is being made with a lot more hygiene restrictions, with a lot more requirement of how this can be handled more seamlessly, more carefully, and keeping all the precautions and barometers in mind. One of the few moving words and which is why it's important for us to consider how you're going to co-exist. These are spaces of one such individual who is trying to use the machine and work with it. Now machineries in lot of cases, or even you may see a sewing machine. Sewing machine obviously automated The Art of stitching. And when you talk about gutting, when you talk about putting it together, there are different kinds of machinery. But certain task, let's say e.g. if it's the same size and same shape, it needs to be gutted. It can be automated. Again, machinery comes into picture, but some of it needs to be designed, needs to be planned, needs to be looked at. And which is why it's important for us to consider the possibility of coexistence. Again, open the online too. The fact that the reason why coexistence is important is not because you're replacing something. It's because you want to succeed in the work that you're doing. You want to be more efficient. When at home, you switching on the washing machine, you're able to focus on some other tasks. Maybe, you know, going through your weekly meal plans may be planning up your grocery. Maybe concentrating with your family member, whatever may be the task you're concentrating on a task that's actually more important to you. Similarly, if you look at it, even at work, please. Places like Excel, which is taken away, the books of account, the physical books of account. Does that mean that first of all, the books of account stopped being published or being available to people know. And doesn't mean that we still don't need people to analyze how are we doing? How is the management of this books of account going through? And anywhere that reflects me to come in. Human intelligence, the human intervention, the insight that needs to come in. Of course, lots of further examples that I will share with you. But at this moment I'd like you to open your possibility you mind to the fact that, you know, that is the reason why we have an access to all of this is to make our work easier. But at the same time, our lives easier. 8. Project work Digital Transformation: Hey everyone. So this is your project work. And let's really look at how we can complete our project. Well, I will always simplify it for those of you who may be aware, that's fine. It might just be a recap for you. So please bear with me. What we will do is that's gonna be an Excel sheet that will be available to you as part of your project work. And what the task is pretty straight forward given that you've learned all about transformation that is happening around you. And that is what the course content has been so far about. The project work is obviously about that. So what I would like you to do is during the time that I've shared the session or both that feel free to list down five topics. There you have seen transformation that happens around. You. Now write about the old method. And then you might want to write about what did it transform into? Does it make easier or it doesn't? It's okay if it doesn't feel free to be honest. Then the benefits of it. And you can list down multiple benefits and multiple things of evolution of how it's transformed life. E.g. I. Have given out the example of grocery shopping, and I have listed it out is something that has helped us converted into online shopping. And I did talk about the evolution of it and all of that. So my request to you is that it's fine that you see billing that has changed. You see that how the process of shopping has changed, that is fine. But I've just listed down for simplicity perspective from what it was to where has it been. And that's fine too. So if you want to simplify your responses, you can do that. If you want to elaborate your responses. You can also choose to do that. I would love for you to use the Excel sheet, that's the template that's been created, which is on the screen right now what you see at the top. So please feel free to use this and fill it out and upload it back into your Skillshare account. I can't wait to see what you think about the transformation around you. Thank you and have fun doing this.