Join UserTesting's Janelle Estes for a straightforward look at how to gain smart, useful feedback about how users experience your product, service, or business.What: Understanding your users' experience — behaviors, attitudes, and perceptions — helps you gain gain user empathy, see new opportunities for change, and prioritize product improvements. But: how do you gain that understanding? This 45-minute gives you an approach for 4 popular research methods so that you can truly understand your product's user experience.Key lessons include:<ul><li>defining user experience research</li>
<li>3 core research goals</li>
<li>4 methods for capturing and sharing data</li>
<li>FAQs like how to capture to feedback at different stages of product development</li>
</ul>Who: This class is ideal for everyone involved in crafting great customer experiences: product managers, marketing managers, community managers, designers, and entrepreneurs.Why: You'll gain a richer understanding of user feedback methods so that you can make smarter, more strategic decisions about the future of your business._________________Explore more Skillshare classes by the experts and strategists at <a href="https://www.usertesting.com/" rel="nofollow">UserTesting</a>, a user experience research platform for fast, real-time feedback.<ul><li><a href="https://www.skillshare.com/Intro-to-UX-Creating-Multi-Channel-Experiences/345063307" rel="nofollow">Intro to UX: Creating Omnichannel Experiences</a></li>
</ul><ul><li><a href="https://www.skillshare.com/Intro-to-UX-Fundamentals-of-Usability/538580770" rel="nofollow">Intro to UX: Fundamentals of Usability</a></li>
</ul>

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