Social Awareness 

What is the other person’s perspective on this Difficult Conversation? 

Relationship Management 

What is the content of the Difficult Conversation for you? 

What are your feelings around the Difficult Conversation? 

How is this impacting your identity? Which of the following are you asking yourself 

Am I competent? 

Am I a good person? 

Am I worthy of love and respect? 

Now ask yourself the following:  

What is the content of the Difficult Conversation for the other person? 

What are their feelings around the Difficult Conversation? 

How is it impacting their identity? Which of the following might they be asking themselves: 

Am I competent? 

Am I a good person? 

Am I worthy of love and respect? 

Going through this content do you still need to have this Difficult Conversation? 

If so, have the conversation using the Difficult Conversations model of: 

Hold it from a third party perspective 

Explore your story and theirs 

Problem Solve