Description of Skills / Knowledge Gained — Claude AI Beginner Masterclass: Build Smarter Workflows

This masterclass introduced foundational knowledge and practical skills for using Claude AI as a productivity and workflow tool, with a focus on applying artificial intelligence to streamline everyday professional tasks.

Key skills and knowledge gained include:

• AI fundamentals and capabilities — Understanding what large language models like Claude can and cannot do, including their use for drafting, summarising, analysing, and organising information.
• Prompt writing skills — Learning how to write clear, specific prompts to get more accurate and useful responses, including techniques such as giving context, providing examples, and breaking complex tasks into steps.
• Workflow automation basics — Identifying repetitive or time-consuming tasks (e.g. document drafting, email responses, data summarising) that can be streamlined using AI, and structuring simple AI-assisted workflows around them.
• Document and content creation — Using Claude to draft, edit, and refine written materials such as emails, reports, and training-related documents more efficiently.
• Responsible and effective AI use — Awareness of best practices around reviewing AI-generated output for accuracy, maintaining professional judgement, and understanding the limitations and ethical considerations of AI tools in a workplace setting.
• Practical application to role-based tasks — Exploring how AI tools can support day-to-day administrative and training-related work, such as preparing resources, organising information, and improving efficiency in routine tasks.