- 1x (Normal)
What is an omnichannel experience?4:09
Phases + Touchpoints9:12
About This Class
Join UserTesting's Stef Miller for an easy-to-follow, smart dive into creating great customer experiences!
What: This 45-minute class shares frameworks and tools for identifying, evaluating, and optimizing the touchpoints in your customer journey across different channels — from sites, apps, and emails to phone calls, in-person interactions, and more.
Who: This class is ideal for entrepreneurs, small business owners, product managers, marketing managers, and everyone involved in crafting great customer experiences and UX.
Why: You'll gain a holistic and strategic understanding of how your touchpoints work together — helping you unlock user empathy, customer satisfaction, brand consistency, and business success.
Explore more Skillshare classes by the experts and strategists at UserTesting, a user experience research platform for fast, real-time feedback.
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Stef Miller leads the Demand Generation team at UserTesting, the user experience research platform that helps companies and individuals get on-demand feedback from their target markets. She is a contributor to leading industry blogs and a frequent speaker on customer experience, UX for marketers, and inbound strategy.