Intro to UX: Creating Great Omnichannel Experiences Free class

Stef Miller, Marketing Manager, UserTesting

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8 Videos (50m)
    • Introduction

    • What is an omnichannel experience?

    • Phases + Touchpoints

    • Journeys

    • Opportunities

    • Improvements

    • Buy-In

    • Closing


About This Class

Join UserTesting's Stef Miller for an easy-to-follow, smart dive into creating great customer experiences!

What: This 45-minute class shares frameworks and tools for identifying, evaluating, and optimizing the touchpoints in your customer journey across different channels — from sites, apps, and emails to phone calls, in-person interactions, and more.

Who: This class is ideal for entrepreneurs, small business owners, product managers, marketing managers, and everyone involved in crafting great customer experiences and UX.

Why: You'll gain a holistic and strategic understanding of how your touchpoints work together — helping you unlock user empathy, customer satisfaction, brand consistency, and business success.


Explore more Skillshare classes by the experts and strategists at UserTesting, a user experience research platform for fast, real-time feedback.

69 of 72 students recommendSee All

Concise and to the point overview of user experience analysis.
Excellent and very insighful
Really well thought out class and interesting
Jakki O Donovan

Graphic/UI/UX Design





Stef Miller

Marketing Manager, UserTesting

Stef Miller leads the Demand Generation team at UserTesting, the user experience research platform that helps companies and individuals get on-demand feedback from their target markets. She is a contributor to leading industry blogs and a frequent speaker on customer experience, UX for marketers, and inbound strategy.