Sheri Kendall’s career in education began in 1999 and since then she has developed

workplace learning opportunities for non-profit organizations, institutions of higher

education, government agencies, healthcare organizations and contact centers. Her

passion for creating positive change within organizations led her to Wayfair and her current

role as the Service Training Manager. The education that she provides to her training team

inspires them to do their best work and to find purpose and meaning in the service they

provide. Her current interest includes the study of the relationship between customer

experience, employee experience, and learning and development. She holds a Bachelor's

degree in Business Management from Northwestern Christian University and a Master's

degree in Training and Development from Roosevelt University.

Sheri Kendall

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