User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better.

Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.

Throughout this class I’ll teach you to:

Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.
Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
Use mapping to explore what may be most useful to focus next on a project.
Some examples discussed for creating journey maps, whether you’re planning:
- A website update
- A complex service involving different customers, teams, and applications
- Or you’re hosting a gathering that you’d like to think through thoroughly

This class is for:

People early in their practice, learning the tools of UX and service design.
People looking to collaborate on the ideas and establish enough consensus before building something.
Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.

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Mayk Lemuel Chan

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