Learn effective strategies for conflict resolution and transform your personal and professional life!

Conflict helps us unearth inefficiencies within our process and teams, and handling it responsibly offers insights into process, culture and team dynamics improvements. Using relevant findings from the field of behavioral psychology, this comprehensive class will teach you effective strategies for managing conflicts personally and professionally.

Key lessons include:

The Cost of Suppressing Negative Emotions
Best Practices during a Conflict Resolution Meeting
Importance of Perspective Taking
Lines of Communication
Proactive Strategies to Minimize Conflict

Whether you’re an individual looking to deepen your understanding of conflict resolution techniques in order to better navigate life’s challenges or a leader proactively seeking ways to empower your team by modeling effective strategies for conflict resolution, this class will provide valuable and practical information to achieve positive results.

See you in class!

Catrinel

Music

Song: Conflict Skills
Music provided by Claudiu Van Girbo
https://soundcloud.com/claudiu-van-girbo

References

Hannibal KE, Bishop MD. Chronic stress, cortisol dysfunction, and pain: a psychoneuroendocrine rationale for stress management in pain rehabilitation. Phys Ther. 2014;94(12):1816-25. doi:10.2522/ptj.20130597

Newsom J, Mahan T, Rook TL, KS, Krause N. Stable negative social exchanges and health. Health Psychology. 2008;27(1)78-86. doi:10.1037/0278-6133.27.1.78

Overton, A. R., & Lowry, A. C. (2013). Conflict management: difficult conversations with difficult people. Clinics in colon and rectal surgery, 26(4), 259–264. https://doi.org/10.1055/s-0033-1356728

Pennebaker, James W. (July 1993). "Putting stress into words: Health, linguistic, and therapeutic implications". Behaviour Research and Therapy. 31 (6): 539–548. doi:10.1016/0005-7967(93)90105-4. PMID 8347112.

Alethia Braganza

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