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Tara Duggan

Delete, Delegate, Accomodate

19

2

Problem Solving - Using Criticism

Video Lesson Outline

CLASS DESCRIPTION

Do you have a
significant life or work problem that requires a decision you just can't seem to make? Feel like all you have is critics? This one-hour course is for you!

Learn problem solving skills by timing and documenting your research. When you complete this session, you should be able to:

  • Define your situation clearly and concisely
  • List facts, feelings and observations
  • Identify what you want as the outcome
  • Choose and use one or more analysis techniques, including: 5 Whys, Drill Down, Cause and Effect Diagrams, Swim Lane Diagrams, Kepner-Tregoe, Pareto Analysis, TRIZ Creative Problem Solving or Lateral Thinking/Six Thinking Hats
  • Prepare a proposal and get feedback or approval, if warranted
  • Document countermeasures
  • Set up plan with timeline
  • Remember to follow-up
  • Locate resources to expand and develop your skills

P.S. Don't let thinking through issues be a postscript for you! You'll be glad you did.

CLASS PROJECT

ASSIGNMENT

Your assignment is to analyze a problem by critique. You’ll start by defining a problem, which includes deciding what it entails, crafting potential solutions, and reviewing the pros and cons of each solution.. From there, you’ll document your result using the tips and tools I’ll provide along the way. Finally, you’ll get feedback from other participants. The full process typically takes 1-2 hours.

DELIVERABLES

Here’s what to upload as you go through the steps of analyzing your problem:

  • A link to your analysis file for feedback from the community.
  • Take this quiz to test and prove your knowledge retention.

FREE INTERNET RESOURCES

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