Product Name : Nevahold
Nevahold is a customer service app that leverages the social influence of it’s users to help consumers get quick responses to their questions from companies, the service can also be used for praising companies that provide exceptional customer service.
You will agree with me that most of the time when someone with about 1000+ followers request for support from a company through social media, there is high probability for them to get a response on time as compared to another person with 50+ followers. The service leverages the power of other people’s social influence to level the playing ground.
How it works
There are two ways of using the service
Step 1: Select the company you want to reach
Step 2: Share what you want to shout about!
Step 3: Let us know if it’s a question, complaint or praise for the company
Step 4: Click “SHOUT NOW” to get your voice heard.
List all major “players” in the system
List out any selfish reasons why each player would need their contacts/friends to join the service
List out all things you could possibly charge each player for on the service
- Type of questions asked.
- Response rate of customer service agents
- Root causes of problems
- Sentiments of questions
For 2 and 3 above give a very short reason you think the player would be motivated to need their contact or pay for the service
List the channels (email, facebook, text message, etc.) that you will send your users’ invites