No matter how much you love your business, whether you own your own, or are the "employee of the year", there are times when you hit a wall. A problem comes up, you wrack your brains, but nothing happens. In this AMA I will answer questions about "hitting walls" and "finding answers". If you've tried using the 8-step problem solving methodology and the "A3 document", I will also answer questions about the mechanics of using it.
About me: I am a business process improvement advisor/coach as well as a Registered Nurse with a Masters in Nursing Administration. I am also a Certified Professional in Healthcare Quality (CPHQ) and I have a LEAN Blackbelt. I provide personal and business coaching as well as Lean workshops, facilitation of Kaizen teams and employee engagement. As an Improvement Advisor I am devoted to helping identify, plan, and execute improvement projects throughout an organization, deliver successful results, and spread changes throughout the entire system.