Overcoming Sales Objections: Tactics that Work
Mackenzie Wilson
Regardez ce cours et des milliers d'autres
Regardez ce cours et des milliers d'autres
Leçons de ce cours
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1.
Introduction to the Course
0:57
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2.
Building Credibility
2:01
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3.
Your Competition
2:54
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4.
Critical Communication Skills
3:56
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5.
Observation Skills
2:44
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6.
Handling Customer Complaints
3:17
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7.
Overcoming Objections
4:49
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8.
Pricing Issues
2:24
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9.
Buying Signals
4:24
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10.
Closing the Sale
2:22
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Le niveau est déterminé par l'opinion majoritaire des apprenants qui ont évalué ce cours. La recommandation de l'enseignant est affichée jusqu'à ce qu'au moins 5 réponses d'apprenants soient collectées.
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À propos de ce cours
You can't afford to give up on a potential sale so quickly. It's your job as a sales representative to reframe the perspective of your potential customer. The objection gives you a critical insight into the exact pain point you need to overcome.
So, this course will help you plan, prepare, and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter, and improve your batting average at closing the sale.
In this course, we will learn together how to:
- Identify the steps you can take to build your credibility.
- Identify the objections that you encounter most frequently.
- Develop appropriate responses when prospective buyers throw you a curve.
- Learn ways to disarm objections with proven rebuttals that get the sale back on track.
- Learn how to recognize when a prospect is ready to buy.
So if you are like most sales professionals, and you are always looking for ways to overcome customer objections and close the sale, then this course is for you!
Enroll in the course today, and I will see you inside!
Rencontrez votre enseignant·e
Hello, I'm Mackenzie.
I specialise in the area of Alternative Health, Anti-Aging, NLP and Nutrition.
My classes are designed to help you heal your physical and spiritual self.
In my classes here you will learn diets, clean eating, how to improve your sleep, skin, health, detoxify, give up smoke, alcohol and prolong your life span.
I am driven by our belief in the power of flexible education to improve or build new skills and transform and change people’s lives for the better and help them to achieve their life goals.
Voir le profil completProjet de cours pratique
The class project is designed to help students master the Four Steps to Overcoming Sales Objections—Listen, Understand, Respond, and Confirm—by applying them to a realistic sales scenario.
In this project, you will take on the role of a course creator selling your online program to a potential buyer who expresses hesitation. On the surface, the objection sounds like a pricing issue and needing to consult a partner, but as you dig deeper, you'll uncover that the real objection is fear of failure.
You will practice navigating this hidden concern with empathy and clarity while maintaining trust and integrity in the sales conversation.
After completing the scenario, make sure to do the following:
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Clearly outline how you applied each of the Four Steps (Listen, Understand, Respond, Confirm) to handle the objection.
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Submit your completed response as a dialogue or step-by-step breakdown to the project gallery.
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Share your insights and personal takeaways in the discussions section to support and learn from your fellow students.
This project will help enhance your objection-handling, emotional intelligence, and communication skills—essential for building genuine relationships and making high-integrity sales.
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