Grocery Store Assignment from Kareemat

Grocery Store Assignment from Kareemat - student project

Dear Andy,

I’m not sure what has happened to your store lately but I’m very annoyed.

The other day I came in to buy five items and only one was in stock. The employee was not at all helpful and in fact, seemed irritated that I was asking for her assistance.

When I come into a store, I do not expect that they would necessarily have everything but at least, the majority should be available. That was just not the case at your store. In fact, there were not even substitute items that were close to what I was looking for. I ended up leaving with one item and another chore on my list since I had to visit another store before going home.

The manager, Cynthia, told me that you have had some delivery issues lately. I’m sorry that it is the case but as a customer, if I cannot rely on you having what I need when I visit, I may need to just go to another store altogether.

I know that you purchased the store from Mr. Andrews a year ago when he retired, it might be a very good idea for you to visit with him and find out how he was able to maintain his inventory. When Mr. Andrews owned the store, I never had such an experience as I had in your store the other day. As I said, I’m very annoyed but I’m also sad. I would hate to see the store go down, hell, and other customers leave because they have not been able to get what they came for. The location of your store is so convenient to the neighbourhood and it would be really sad to lose it. Excuse me, let me repeat that – AND IT WOULD REALLY BE SAD TO LOSE IT. I hope that you can get this corrected right away.

For me, I would take a week or more and shop somewhere else. I will however come back to your store because you are my preference. I hope by that point, your delivery problems would’ve been taken care of and I can get back to shopping as usual.

If you have any questions about my letter, please let me know, otherwise, I hope you would take action on this right away so that your store can be helpful to the neighbourhood once again.


Danielle Martin