Resume:

[Full Name]
[Address]
[City, State ZIP Code]
[Phone Number]
[Email Address]

Objective:
To obtain a position that utilizes my extensive web and digital experience in developing and managing external web sites, planning and leading content development, and managing deployment for large, matrixed organizations.

Summary:
With more than 15 years of web and digital experience, I have worked with business partners and constituents to plan and lead content development, provide counseling and training, and manage deployment for large, matrixed organizations. My skills, experience, and interests are a strong match for the position.

Experience:

[Job Title] - [Company Name] - [Location]
[Duration]

• Developed and managed external web sites for companywide marketing, customer communications and sales, education, and training.
• Planned, developed, and managed online systems, including content management systems and user experiences/interfaces.
• Provided guidance and technical support with website development and management strategies.
• Planned and developed processes and governance policies for web technologies using Drupal and HTML.
• Documented and tracked features, functionality, technical limitations, and solutions.
• Tracked and analyzed contributor feedback and user experience metrics to drive continuous site improvements and system integrations.
• Managed projects and process changes across organizational and department boundaries.
• Led teams and managed reporting relationships.
• Developed communication plans and planning around initiatives.

Education:

[Degree] - [University Name] - [Location]
[Duration]

Skills:

• Web development and management
• Content management systems
• User experience/interface design
• Technical support and guidance
• Process and governance policy development
• Project management
• Team leadership
• Communication planning

References:
Available upon request.

Cover Letter:
Dear Hiring Manager,

I am excited to apply for the position at your organization and believe that my extensive web and digital experience, combined with my passion for contributing to a company's mission, make me an excellent candidate for this role.

With more than 15 years of experience in web and digital management, I have developed and managed external web sites for companywide marketing, customer communications, sales, education, and training. In my previous roles, I have planned and developed online systems, including content management systems and user experiences/interfaces. I have also provided guidance and technical support with website development and management strategies, planned and developed processes and governance policies for web technologies using Drupal and HTML, documented and tracked features, functionality, technical limitations, and solutions, tracked and analyzed contributor feedback and user experience metrics to drive continuous site improvements and system integrations, and managed projects and process changes across organizational and department boundaries.

I have also led teams and managed reporting relationships, developed communication plans, and planned around initiatives. My background has equipped me with the ability to serve as the link between communications and technology groups, helping them to reach their target audiences using appropriate messaging and digital technology.

As someone who values good customer and staff service, I am committed to contributing to the organization's mission. I am confident that my skills, experience, and interests are a strong match for this position and I am excited about the opportunity to contribute to the organization.

Thank you for considering my application. I look forward to discussing the needs of the position in greater detail and learning how I can support the organization.

Sincerely,

[Your Name]

Michael Heavener

--

2