Maximize your customer experience!

Download the workbook in the Resources section of this class. Complete the worksheet for mapping stakeholders and outlining the steps of the customer journey. Be sure to share your work in the Project Gallery or use the Discussion Board to express how this impacted your own work.

Consider the following:

How can you implement these lessons in your own work?
When you measured the results, what did you find?
Can you use these measurements to proactively adapt and amend what you do going forward to maximize customer satisfaction?

Ask any questions in the Discussion Board and I’ll answer them to the best of my ability.

I can’t wait to see your work!

Resources

Follow Colin on his Twitter, Instagram, Facebook, and website.
Check out Colin’s other classes on Skillshare, here.
Download the workbook, here.

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Felicisimo Campos

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