Transcripts
1. Intro: Welcome everyone to
this new course, the ultimate
testimonial formula to boost your businesses
credibility and sales. This formula has been ten years in the making
and I've used it across all of my businesses
and it's one of the first things I implement and I can't wait to
share it with you. The reason you want to generate testimonials is because
your audience gets the ability to see
what's great about your product or
service in real time. And you get the benefit of seeing insights to
what your customers care about the most
customer testimonials give you social proof. They increase your conversions, they improve your SEO, and they give you
valuable feedback. In this class, you're
going to learn a simple hack to generate
an endless stream of testimonials from your
customers that will help grow your community
and your business. You're gonna be able
to do this just by tweaking what you're already doing and there's
no big investment of time and money required. This class is ideal
for business owners, freelancers and marketers,
SaaS platforms, e-commerce products
and services. And I'll be your instructor
a quick little about me. I was born in Germany,
I grew up in Florida. I studied in New York City, and I've been living
in Europe for the last six years while
building my businesses. And as some of you guys
know, full-time trading now. But before I was trading, I was building businesses with my brother has since we were 16 is we had so many
small businesses and we're still doing
it to this day. What am I newest SaaS
companies is trade journal.co, where I've been able
to apply everything I've learned along the way and
put it into trade journal. And also one of my big
passions is journaling, document everything I do online, building a community and having a place to
point people to. And that's why I
started creating these classes as we still have
a lot of business clients that asked me tons of
questions and I like to point them to add place
to help get them 0-1, which is always the
hardest first step. And what really excites
me about this course is, I think it was like a third
or fourth main business. It was after we
incorporate it and we had a company called City
Review and Florida. What we did was we help
other local businesses in our area improve
their reviews online. And we built this formula for that company and we still
use that formula today. So this whole, entire
class has a little bit of a special place in my heart and I can't
wait to get started. So let's dive right in. If you're curious off some
of my latest developments, you could follow
me on Instagram, Twitter or Facebook at Mr.
Alex Winkler or on YouTube. Alex Winkler, where I post mostly financial
topics about trading. But sometimes if you business
things here and there too.
2. Testimonial Formula Breakdown: It's time for the ultimate
testimonial formula, which let me hide my face
and share it with you guys. And this is what the rest of the class is really going
to be based around. So the best thing you
could probably do is just write this
down on a piece of paper and then start taking notes and making
arrows and just start brainstorming as we go through this course
because we're gonna be elaborating every step of this formula, alright,
hiding myself. And here it is. The ultimate testimonial
formula is give a plus support and then be
asked for user feedback. It's really that simple. And what I've learned
in business is KI SS, keep it simple, stupid, and that's the best way to
ensure things don't get over complicated and break and
it's easy to maintain. What I've also learned
in business is the best thing you
can ever do is follow up with clients
or users or fresh leads. And that's why we improve
this formula over time to the improved ultimate
testimonial formula? This builds upon the
proven give before you ask principle and still keeps the
formula very, very simple. It also ensures some
beautiful things with the follow-up lessons of business that helps build ongoing relationships
and creates ambassadors for your business. So let's break down all
of these different parts. Here's the flow of the
give asked principle. And the beautiful thing
is step number one, you'll see that you're
probably already, or hopefully you're probably
already doing this. And hopefully by the
end of this class you'll be motivated to give extraordinary support which will benefit you and the
experience of your user. So here's how we
go about doing it. And I'm going to
break these steps up again in more detail, but I just want to give
you guys the overview. After you give
extraordinary support, you want to ask for feedback. I'll show you guys
as simple flow that we set up on trade journal to collect feedback based on the system we
built ten years ago. So let me show you guys
what that looks like. A user will go to our website. And this is a simple
URL slash feedback. And here the user can
see very quickly how did we do overall
exceeded my expectations. Help us tell the world. Let me zoom in a little bit. Or if you really want to know, help us become better. This is an upset user. You can tell by the
emoji and the text. And this is a happy user. So we always want to
put the positive on the left-hand side and the negative on the right-hand side. And let's click to
see what happens. So here it says, Please help spread the love. Please pick your
preferred place to leave us a public love letter. And here user can say, I want to tweet or it says, I want to leave a
review on trust Pilot. Also a little bit of a
motivation to do both. Now if a user clicks
the tweet button, you'll see it goes
right to Twitter with a pre-populated tweet that mentions our Twitter
account as well. This is really important
because you want to do as many steps for the
user as possible. Now they can go ahead and type in whatever that
experience might be, or they can even
just tweeted as is, That's a really
important point as well. Now it's really
important to always have two options because the
user might not have a Twitter or they might not like your first option
which has happened. And we always get
that feedback where somebody will go out
another way to tell us, Hey, I don't have
a Twitter, I don't like Twitter or whatever it is. Maybe they love Twitter and
they don't say the opposite. And they say, I
don't like trust, pilot or tap Tara, or wherever you're
collecting reviews could even be Google
or yellow pages. You always want to
have two options. Here. Again, the same situation. If the user clicks this, it goes right to our trade
journal dark coat page. Any user can give an experience
right there and you want to make the flow as
simple as possible. Now coming back to
the feedback page, what happens if a
user maybe wasn't so excited about
what happened and they want to leave a negative review while then
it goes here to help us become better and a user can
give you a private review. So let's read this, please
tell us how to improve. We'd really appreciate
if you could leave us a message on how
we can improve. Add e-mail if you'd like us to reply or don't to
remain fully anonymous, which is always a nice touch, an option for the user. Some people are a little shy or just want to
tell you something, but they don't want
to be affiliated with that and maybe they
even know you. And here it says
this message will be reviewed internally by
the trade journal team. And look at that I just found a spelling mistake
on our website. I guess I'll have to improve that after I'm done
filming this class. Anyway, a user can now type in their information
if they want, fill it out and click Send. This will actually send
our support an e-mail. We just have a simple email
system on trade journal, but you can also
break it up with any more robust support system. So let's go ahead and click
Send and see what happens. And boom, here's the
follow-up message. Let me make my face a
little bit smaller. Thanks for sharing
with a big heart. Thank you for taking the time to provide us with feedback. Your input is extremely
valuable to us as we strive to improve our
services and provide the best possible
experience for our users. If you left your
e-mail with feedback, we'll be sure to follow
up with you within one to five business days to discuss your comments
in more detail. In the meantime, we
encourage you to check out our latest community podcasts
on our Insider page. This is a great way to get to know the faces
behind our company and stay up-to-date on the latest trading
insights and tips. Here we have a little bit of a call to action where we want them to get to better understand the people behind trade journal, which is really important
to start building that relationship
and put a face to the company because
there's often a lack of personal touch and you really want to be focusing on building one-to-one
relationships. So people who have a reference points when they think
about your brand. Continuing here once again,
thank you for your feedback. We look forward to
continuing to serve you and providing you with
the best possible trade journal experience, best regards the
trade journal team. Now this is just the
initial user experience. After they have really good customer support,
they're going here. So most likely they're
not going to be going to the constructive URL, which is where they fill out that private form if they want
it to be private and odd, leave their email,
but you want to give them the option
because in a second you're going to see all the
different places that we actually present this
link to the user. And it's all over the place. And that's a really
important part as well to make sure the stream is just constant and you're always getting the
latest feedback. So steps 3.4 is again
you want to give now. So a very simple idea for
this is saying things for leaving us a review
and helps us learn what you value the most, and lets us know if
we're doing a good job, here's something in return. It could be a just a
simple thank you email. It could be a bonus and award a discount and so on, so forth. I'll give an example of what
we do on trade journal. This is super, super important and should
not be overlooked because it will create loyalty and set you
up for step four, which is just who? The Holy Grail, the
follow-up where again, you ask for something. And in this case we asked for something that is
mutually beneficial and that is further
collaborations such as maybe they want
to become an affiliate. Maybe they want to get on a call so you can learn more about what they're interested in in terms of your
product or service. But they really, really
like or don't like, maybe you want to upsell
them on something that you'll learn in the call
and so on, so forth. And just let me move
myself around again. So for the next
section of this class, we're gonna be giving
examples for steps 23.4. But I really, really,
really want to drill up the
follow-up because how beautiful things can get when you keep following
up with a user.
3. Testimonial Give & Ask 1: All right guys, welcome back. So let's focus now
on some examples for step to ask number one, which is once you gave
extraordinary support, this is when you
want to be pitching for the first ask and
I'll show you guys a few instances of
when I like to ask and also some alternative ways I've found online that
other people ask, Let's go and move forward. The first thing I like to
do is add it to all of our email signatures for
personal and support emails. Here's the example
that I use for myself, and we typically just
duplicate it for our support emails under my signature at the
very end it says PS, your feedback is
important to us. Help us spread the word if
you're loving trade general, or let us know how we can
improve your experience. Now if the user clicks on that first help us spread the word is actually goes right to
that positive URL link. So that first URL like you see, which is trade journal.com, forward slash feedback,
forward slash positive. And if a user clicks
on that last part, let us know that goes to trade journal.com
forward slash feedback for its lash constructive
where they can have that opportunity to leave
that private direct, potentially more
negative feedback, but hopefully
constructive as well. This way you can never know
when you're gonna be getting a feedback and everyone sees it. And it's a really
good way to make sure your links are
all over the place, which is a great default setup. Now, the other way to
do it is something that I actually learned from Rob
walling from micro com. It gives a lot of great
tips for startups. And he says, ask after every successful
support interaction, and this is just gold
on all standards. One of the things he likes
to do is if a user left a really good feedback already by default in the
email somewhere, or what happens to
us a lot is Discord. Somebody will say something
really nice on Discord. He basically responds and will respond with
something similar, hey, that's great to hear. We work hard to provide
amazing support. Your email or in our case are your Discord reply was
great testimonial for that, which has me thinking, would you mind if we took
a sentence or two from your e-mail or our case again, discord and use it for a
testimonial on our website, we love showing
potential users how we treat our current
customers. No pressure. If not, just let me know. This is a really genius
thing and it has generated us endless of
really good testimonials. I usually drop the link in
there as well unless it's like a really perfect screenshot
that I could do or already. But this is almost like, hey, 80 to 90% success rate because you already gave them something really valuable. You gave them
extraordinary support, which is almost never expected. You typically expect like
some horrible chat bot or some customer support that
just makes you so angry. So good support is
not the standard, but it should be. And that's what we're
striving for here. And when people get that
extraordinary support, they are just like, wow, I wish I could return the favor and you just
answered their wishes. And it's not a lot
of effort because we already set up that really
simple sequence here where you just send
them a link with pre-written texts already
and they just go through the flow and within 1 min they're out of there and they left you a
really good review. And now both parties are
benefiting and really happy. Here's actually a live example that we solved the
issue of two users. Here the user says,
thank you Alex. And right below that, I
mentioned the two users. And I said, because we solved
the issue for to users. And I said we would really appreciate if you guys
could leave some feedback. I posted the link
straight-up feedback and they both went
through the funnel. And the first one said Don, and I think like a
day or two later. Now three days right here. The second person
said done and we got to five-star reviews for
that on trust Pilot. Boom, just like that. So you know, the funnel works. It's really straightforward and that's always a good reminder. Keep it really simple. User should never get
stuck and be like, Oh, I don't know what to do next or, Oh, I don't really
know what to write. Give them as much as
possible to work with, and also pitch it when
they're already in that heightened state of gratitude and
gratefulness because of that excellent support. The next slide, I'm
gonna be giving examples for ascii number two, which is the follow up after you thank them for
giving you feedback. This is super overlooked and I personally overlooked
it for many years. And once we started implementing
this, it was insane. The amount of engagement we are able to
generate from this, it was just like we activate it, the happy customers which were always lurking in the shadows, but never really knew
how to give back. And we just gave them a
solution and they ate it up. So you're going
to love this one.
4. Testimonial Give & Ask 2: Welcome back. Let's dive into some
examples for number two, which is after you gave
them a thank you for leaving feedback after you
gave them great support. Let's go. When we do here is we actually break down asked number two based on what a user
did in ask number one. So if somebody left, positive feedback
will actually have a call to action to ask them
to become an affiliate. I'm going to give
you guys an example for this in a second. So the goal here
is to get them to become a brand ambassador. This person is already happy with your product or service. It doesn't take a lot to get
them to become an affiliate. They're probably already
telling some of their friends, but now you can give them an extra incentive to
tell their friends. So you can see we're
really just helping move people along and
natural progression faster and just making sure they keep it in mind
because some people don't even know that certain options
are available to them. So it's really important to just remind people, let them know, and just always be continuing to build a relationship
with that user. Now the best possible outcome is they are someone who
loves the brands so much. They are constantly
promoting your business. They really became
your brand ambassador. And maybe you have a bunch of collaboration going on with, maybe they're even
running Google ad campaigns or
something down the road. All of these things actually
have happened just by following up with
people that are already happy with our services. The worst possible outcome is they're simply not interested. They're like, Hey, I really
like your product or service, but I don't have anyone to pitch to or I'm not really
interested in pitching your company
or promoting it or spreading your affiliate
link or so on, so forth. It just not for
them, totally fine. No harm done, boom, move on. At least you tried. And oftentimes people even feel more included because you asked, even if it's not for them, So you're still building that relationship and it's
a really healthy next step. The next thing is that negative
outcome or I shouldn't, or I guess I should have
wrote here constructive. It was the option to trade your own code for slash
feedback for constructive. So it wasn't really negative. It was hopefully someone
telling you how you can improve because they
didn't like something. Cta for this one is
to get on a call. Now the goal here is to get to learn what caused
their pain and if possible to fix it for
them and future users, hopefully two birds in 1 st, if it's a bigger problem, the best possible
outcome is they become a supporter and they
leave positive feedback. Aka they go back to step two and they dropped that tweet or
that trust pilot review because now they're
really happy again how you left it and
you're really happy because you were able to solve
a problem and really learn the actual experience
that a user had on your website or with
your product or service. And you even got to learn
a little bit more about your target audience and
build a direct relationship, which is just super,
super valuable. The worst possible
outcome is they leave and again, no harm done. They say, Hey, I'm not interested in getting
on a call with you, or most likely they will just never even reply to that email. But again, they see that you at least care
and they're like, Wow, this person
really cares about what their customers
have to say. So even if they don't
actually reply to your email, you might have just
built some goodwill that could pay some
dividends later on. So some examples for this. Now let me move my head
out of the way again. So here's the first example. If someone leaves
a awesome tweet and we can basically
switch this email around. Someone left the amazing
trust pilot review and you just basically say
trust pilot instead of tweet. And here you can
see what we type. We say, Hey Alex,
now I just sent this to myself when I
was making the course. So I'll tell you what
texts we change out. Basically here it says, Hey Alex, so this
would be the username. Thank you for taking
the time to leave us an awesome tweet about your
experience with our business. We appreciate your
feedback and are thrilled to hear that you
had a great experience. This is where we input
whatever location of the tweet or the
positive reviews so the user knows what
actually happened. Maybe they forgot. They can go right back to it and
see what they left. So we add all this
information in our users CRM. So this gets automatically
populated in the email based on some
triggers that we have set up, your feedback helps us
improve and continue providing high-quality products
or services to our users. We're always striving to succeed expectations and your
review means a lot to us. This is a really
important part right now. We're actually
giving the given to ask happen in the same e-mail. We are giving them thanks
for what they did. And we're giving
them something else. You'll see here in a second as a token of our appreciation, we want to give you
something in return. We noticed that many of our customers who
left positive reviews have also been successful
with our referral program. This just links right to
a referral program page. We thought this might be something you could
benefit from as well. We've bumped you up to the
next commission structure. You will see the
updated commission structure in your account. Now what we could probably do on this e-mail is elaborate. What that really means, but we did is just took a screenshot to streamline
that a little bit. Because we didn't want too
much text or an email, in a nutshell, a user. Now it gets more
referral commission before they only
got 25 per cent. Now they get 35%,
which usually takes multiple conversions
first before you can get that higher
commission structures. So now they see, oh wow,
if I start referring, people already get
more commission just because I let
these people in. Awesome testimonial. Wow, I love this company. Let's refer some people because I already know a
few people that can use it. And then again, we're thanking them for their valuables,
feedback, and support. If any further questions, please don't hesitate
to contact us, the trade journal team. You could also make
this personally. You can make it come
from you yourself, which I usually prefer to do, but I switched it up
depending on the situation. The other email that will send on *** number two,
which is basically good, number two and number two, all-in-one is for the
constructive feedback. Here's how it looks. It says Dear customer name, thank you for your feedback regarding and then here I'll
put it in whatever happened, your recent experience
with our business because oftentimes I'm replying to
an email at this point. We appreciate your honesty
and want to make it right. We would like to schedule
a follow-up call. So boom, there already is the give we are
giving them thanks. And actually down here, we're going to give
them something as well, which you're going
to want to really figure out what makes
sense for your business. You can offer discounts, promos, increases in commission, increase in something,
three something, maybe an additional something, get something in
your shopping cart. It really depends on
your product or service and you can always
tweak it, switch it up. I would just make sure it's not something you're already
offering on the website. So if you're offering at 20 per cent discount because
it's I don't know, january don't give that same
discount in the e-mail. It's going to give a really
bad vibe because you're not giving something additional.
So keep that in mind. This is always very additional. We don't just bumped pupils
Referral for no reason. We're only doing
it for people that have dedicated the time, showed commitment to
our product or service. Now going back here, we would like to schedule a follow-up call or a
meeting with you to discuss your concerns and more detail and explore
possible solutions. If this is something
you'd be willing to do, please use the calendar
link below to pick a quick 15 min slot that
bits fits your schedule. Again, we want to make
things very easy for people. We don't want to be like, Hey, what time would
work best for you? No, no, no, that's work. That's a lot of work for a user. They don't want to
respond to that. But hey, if they click the
calendar link, they see, oh, there's ten options and a Wednesday at 3PM,
there's a slot. Let me just click that one. I'm free that time. That's really easy and everything is
automatically scheduled. We use Calendly, but there's endless amount of
SAS options out there. And even Google
now has scheduled meeting automation
with Google calendar right below we say once again, thank you for bringing
this to our attention. We are grateful for your
feedback and look forward to the opportunity to
address your concerns. Here again, a. Thank you. Regardless, if you'd like
to hop on a call or not, we've bumped your referral
commission 25-35 in case you feel
comfortable telling a friend about trade journal.co. At this point, we feel comfortable giving them
the commission because people have already
shown that they are investing in our growth. So now we are investing
in their growth as well. If you have any questions, we're always here just
reply to this email. That's because we just
sent them a reply to their email where sending
non anonymous users. So people that left feedback
and add their e-mail, just an email reply after
we solve their issue, or if we need more information before
we can solve the issue.
5. Testimonial Formula Reminders: Alright, so in this
section I want to give a few testimonial
formula reminders, most of which we've already addressed somewhere
along the way. But I want to put everything on a bit of a one-pager here. So the first point is, have at least two
different options for the user when they're leaving
that positive feedback. In our example, we had Twitter
and we had trust pilot. You could even offer a
third or fourth option, but I would kinda just
keep it really simple. You don't want to do paralysis through analysis
and their dislike. I don't know which one to
leave. I'm not going to leave any That's a
bad place to be. Maybe two, maybe three. I don't have any statistics
for what's better, but I would be very
weary to get to four. Again, the reason for this
is as simple as each person prefers a different platform or they just might not
have a Twitter, they might not have a
trust Pilot account which they could
make, but it goes. The next point is asking
at the right time, make the ask after a successful support
ticket That's on Discord, if that's an email, if that's wherever it is, maybe a chat solution
on your website. If someone says, Hey, thank you, that was great, boom, that is your trigger to post that link to the feedback page or write
to the positive page, get them to leave
that testimonial. And then once you have
that testimonial, save it and put it into your
e-mail marketing automation. So they get the give and
ask number to email. The next point is
making it low-energy, make it super easy for the user. Send them to the right page, pre-write as much as possible, like how we
pre-populated the tweet. Makes sure to go through
the process yourself. 12345, friends to go through the process and see
where they hesitate. Almost always when I get a friend to go through
the process themselves, they asked me, Hey, what does this, what
does this mean? And I'm like, What do
you not know that? But then I realize I've
been looking at this all day and they're seeing it
all for the first time. They just came from a
different activity, so they have a different
mindset already. Just make sure you
get somebody else to go through the process
that is super important. The next thing is collect data. You want to collect that
feedback or tweet URL. You want to collect
maybe desired features that the user talks about. You want to collect
the most used features that user is using. You want to collect
information on how many referrals
they're bringing in, e.g. at least for our case,
their audience size, maybe that user has a
huge YouTube channel. You definitely want
to know about that as many data points as necessary, but not any more. You don't want to
over-complicate. Remember, k ISS, keep
it simple, stupid. If you over-complicate,
you're not going to maintain it and then it's
all going to fall apart and be worthless anyway. Follow up, follow up, follow up. This is a hot user
and it will be much easier to ask
now than later. Do not wait to ask. If you do wait 123
days, It's okay. Any any longer than that, it's a total loss opportunity. Typically just do it right away. You provide good support, you learn it because they
say so and then boom, right away, you ask them, hey, can you leave
some feedback? The first, ask where you tell them to go to
the feedback page. You don't really want to
offer them a discount or a promo or bonus just for leaving a feedback because you already gave them something, you already gave them
amazing support, which is not expected. It should be the
default, but it's not. So you gave them
amazing support. They're super happy. They might be willing to
give you something return. And the reason we also don't
want to give away too much. And that first ask is because
we're gonna be asking something again later on
and we want to be able to give them something at
that later iteration. And remember it's
an ongoing process. Your follow-ups are
an ongoing process. We'd like to even reach out to users many weeks and
months down the road. I'll give you guys an
example shortly on, a few things that we
write the users later on. And you're always
asking you want to automate as much as the
process as possible. But you remember, you
build the system, you build that
feedback funnel today, and you always have it. And you're just constantly
generating those testimonials.
6. Extended Testimonial Follow Ups: Alright guys, welcome
back. So one of the last sections
of this course is, are you still following up? And I don't know how many
times I've probably said Follow up and you probably
hate me for saying it, but I just want to
really drill into your head the importance of
following up with your users. So here's a little
less gold nugget is following up with your users. Later on, let it
simmer for four weeks, six weeks, eight
weeks, and then boom, check-in with that
user that left the positive or constructive
feedback because the goal here is to build
stronger relationships. Now the timing for sending
these emails will really depend on your specific
circumstances. Ultimately, the key here is
to show your appreciation for your customers and
to continue to improve your business
based on their feedback. It's kinda like writing
an old friend being like, Hey, how are you doing? We haven't talked in awhile. I hope everything is going well. Let me know if you
need anything. I just want you to know I'm
here. It's that simple. It doesn't have to be a lot. Obviously, you want to
tailor it to your business. Don't sound creepy, but
just a friendly reminder. Here's some examples for the positive feedback
follow-up e-mails. You can thank them
for their loyalty. Let's say they'd
been an active user and they left that feedback. Maybe they gave more feedback. Just be like, Hey,
thank you so much. We just want to let
you know that we really value you as a user. You can offer them a special
discount or promotion. You can maybe send them some
free stickers or something. Just always keep developing
that relationship. Now remember, we told you to
save data points for users. This is one of those
situations where you can email user or specific users when a feature that they are
using or are interested in. Maybe that user
gave you that call, that constructive feedback call, and they're like your product or service would be much better if, and let's see, you
added that if, boom, and you set the follow-up
e-mail to that user, they're gonna be like, Wow, they remember it,
they really care. This company is really amazing. So new product or
service announcement that's tailored to that user. And then another thing is that
referral program reminder. Maybe the user has not preferred anybody or maybe they're
referring a bunch of people. You can tailor a specific
email around that. And these follow-ups, they make it really, really
big difference. Now in terms of constructive
feedback, follow-up e-mails, you can follow up
on a specific issue and tell them how you're
working to update that issue, tell him that maybe
it's resolved and it's resolved
because of them. And again, say thank you. Right now we're in
that giving phase. We are giving thanks, and hopefully that keeps
building that relationship. After you give thanks, you can also ask for
maybe a survey based on that specific feature
or that specific problem. The more specific, the
better the response rate. That's always an important
thing to keep in mind. And just like with the positive feedback follow
up on the point number two, the new products
service announcement. Here it's a little
bit similar feedback, implementation update. Let's say you added
that feature, you made that pivot, you made that improvement. This is again where you
can email that user, hey, we did exactly
what you said. We just wanted to let you
know again. Thank you. You were fundamental
and that change and just let them know
that you value them. It's really that simple.
7. Thank You Outro: Alright everyone,
congratulations for making it to the
end of this class. I hope you enjoyed the ultimate
testimonial formula to boost your businesses
credibility and sales. Remember it all starts
with outstanding support. And whenever you're stuck and you don't really
know what to do. Remember, the whole
purpose is to build relationships
with the user, with the person and always give before you ask if you
want to keep in touch, you can find me on
most social platforms at Mr. Alex Winkler
or on YouTube. Alex Winkler, I'd wish you the best of luck
on your endeavors. Hope we meet again
soon Until next time, stay safe and build some
awesome relationships.
Alex Winkler, Consistency is king
