Soft Skills for Personal and Professional Development

1. General Introduction and Course Description SoftSkills: Good day and welcome to the course soft skills. My name is fabric. In this course, we will be looking at different aspects of sub-skills, where you will learn how to boost your personal and people relation ship skills. Now to show you what, what happened in the course, we will do some introduction about the course that you can understand what to expect and what you can expect. But before that, I would like to just present a case study which we will sometimes be using in some of the modules of this course. We use a fictional name called Dominic. Dominic Here is a smart, intelligent fellow. Recently noticed it's been struggling with a number of topics or themes in his life generally. These are related to him finding it difficult with relating to his friends in conversations. And things seemed to always go the wrong way when communication or conversation with his friends. He also becomes emotional too often, especially when he's around his friends and the composition. I'm not really going his way. In terms of jobs. He strides to apply for several jobs because he's seeking a new job. And he gets mostly rejects. Which are not really the feedback and not really based on his technical abilities. But somehow this opportunities are companies do not find him suitable because they think it's not a team player or type of person they require. So this is not about his technical abilities, but something else. He's now worried. And after talking with a few other people who got some tips like Can you look beyond or think outside the box of how you do things? Currently? In terms of your skills, your behavior, look at what kind of extra personal skills to learn and what can be done differently. In this case for you as the lender here, what do you think dominates should do? Based on this case study? What are the things you will take away from this course? One is being able to define soft skills. Have been able to differentiate between soft skills and hard skills. What are the importance and where our soft skills applied? Also, what are the categories and types of soft skills? And also in understanding the importance of understanding your personality type because that is extremely important for soft skills. Also use inductors analogy knowledge for your own personal development, as well as understanding your emotional intelligence and how that helps with development. And you will get some tips on how you can look at certain job types and map them to soft skills and understand the importance of soft skills at workplace. So based on your takeaways, we split up the course into a number of modules. And in each module we'll be talking about different aspects like integers in soft skills. And then looking at personality and social skills development. Then looking at soft skills and the job markets as well as subskills and the workplace. Without this, we will stop the Johnny and I will see you in the next module where we start going on a wonderful journey of this course. Thank you and see you. 2. Outline for Soft Skills: Hello and welcome back to the costs soft skills. In this module, we will start looking at the introduction towards soft skills is. To do that we will go through a number of lessons. We will define what soft skills is. We will look at subskills, vessels, hard skills where we explained the differences and so that you can be able to understand what board of them means and how to tell the differences between both. We will also look at the importance and application of soft skills while you need subskills and where you can apply them. Then we will then look at categories of soft skills. How you break that down so that on some level you understand what they are used on sublevels. You can also understand what type of soft skills that you need to have. Here. In the coming videos, we will look at this topics. Thank you. 3. Definition and Examples of Soft Skills: Hello, and welcome back to the soft skills cause. This lesson of this module, one, we will continue looking at what subskills. What exactly is soft skills? Sub-skills can be seen or also called common skills. They also can be regarded as core skills. People, interpersonal skills of personal attributes, traits, or what some people can refer to as social and communication skills. Or in some cases, personality development skills. In which case you, these are skills that are required for your own personality development. Soft skill is an indication for a high level of emotional and social intelligence. So that means you have emotional stability and control to a large extent. This is very important when you're unprofessional, or workplaces in your jobs are special careers, as well as your personal relationship and situation. Basically, soft skill or a combination of people's skills, communication skills, emotional intelligence, and the personal traits that make it easy for you to get along and walk harmoniously with other people. And some examples are like teamwork, conflict management, time management, creative thinking. And there are many more of them in case you're thinking of what do I really think of one people say soft skills. For example, when you are able to do some critical level of thinking, thinking just beyond the normal expectation or thinking a little bit outside the box. Problem-solving skills, the ability to solve problems in a way that is unique. Find Management, which has to do with skills managing your time. Public Speaking, Professional Writing, which are for communication, team, walk and managing teams. Conflict Management, resolving issues and being able to help negotiate things. Leadership, creativity, professional attitude, walk ethics, career management, and intercultural fluency skills. There are many more of them that you can talk about. But these are some of the examples of soft skills and that's why the final small people's skills. Were you able to relate with people both in your work or personal situation? That is something we're going to deep dive more into as we go along. Thank you for watching this video and see you in the next lesson. 4. Soft Skills versus Hard Skills: Hello again and welcome back to the lesson of the first module. Now in this lesson, we will continue building on the definition of soft skills, but less than we will focus on looking at what sub-skills is compared to hard skills. Now we did define soft skills as interpersonal skills and skills which are less defined. That means they are not quantifiable and they apply not to one specific job or a universal. Now when you look at hard skills, how skills on the other end, things like talents and abilities that can be measured. And these are things like skews your learning when you go to school or learn a particular trade or do a particular job. And you are able to learn the skill for doing that particular job. It's usually specific to the particular job. That's the hard skill and can be learned through schooling or on the job training. Soft skills are not easily lend. In schools. There are things that I'm not really quantifiable. And therefore, you have to develop them over time by developing the, by developing the type of person you are and what are the things you want to improve. And that's more or less the differences between these two types of skills. If you've gone to the University of Utah anti job, you just acquired a hard skill, computer, engineer, business accountants, business manager. But then the ability to use this and work with others false in soft skills. So what are some of the examples you can use to compare? For example, affiliate marketing if you learn it, that's something different from, for example, time management of flexibility, which are like soft skills, bookkeeping, Cloud computing machine operation, and network security, data mining, programming languages. These are hard skills and soft skills, among examples we talked about earlier on, which involves creativity, teamwork, problem-solving, critical thinking, organizing things, and your ability to solve problems in certain intellectual way. But most importantly, relating with people and making sure you can support the hard skills to be used in a way that is efficient and beneficial for both yourself and for the organization. Basically, this is how you can look at soft skills and hard skills. I hope this helps in making clay. How you can tell the differences between them. Thank you and see you in the next lesson. 5. Importance and Applications of Soft Skills: Hello and welcome back to the soft skills cause this lesson of module one, we will continue with looking at the importance and applications of soft skills. Now first the importance. Now we've defined soft skills and we compared it to hard skills. Soft skills. Why is it so important? And is it more important than how skills? Now of course, hard skills are important. But a severe done by most companies and a lot of people find out that. So where did find out that? For example, when they took the percentage of people who said soft skills or hard skills were important. For hard skills, it was 8%. For example, 30% said soft skills were more important or method. And then 62% said, Well, both soft skills and hard skills and potent. Now if you compare that number and add them up, then you would see about fats. You said soft skills. Plus the 62 also said soft skills and hard skills, that would mean 93% said actually soft skills are far, much better are required and these are from managers or employees or employers rather. And then about 70%, if you add the age to 62, says hard skills. So if you compare 70 to 92, then that definitely gives soft skills the winner. But it doesn't mean that hard skills are not important, they are because these are the things we actually get involved, really, what soft skills can help us make it become better. Therefore, it's important that you have soft skills, even with all your hard skills. Because you want to be able to at least a handle interpersonal relationships both at workplace or even at your home or anywhere. It helps you in making decision in such a way that it's not so stressful, it can be easier. And for effective communication in presentations are communicating with your team, as well as making effective impression on impact and how you convince or negotiate your stakeholders in your workplace or other people in your personal situation, make a practical impact on someone by the way, you behave and act, and not just the skills you know how to do things with. We talked about professional career development, in which case, this enables you to grow faster on the ladder in your job. Because a lot of people appreciate those skills. Because those helps in managing other people. There are many more of them, but these are few that are important to keep in mind. When you look through applications of soft skills. Basically, there are two things you can look to your professional or carrier area, which is at your workplace, a job, as well as in your personal situation or relationship. Personal situation or relationship involves family, friends, and other people, but not in the workplace. What are you in a workplace or whether you're in the family or with friends or other people, it's important to keep those soft skills in mind. For example, in the workplace you will be it really needed to have things like time management, being able to communicate, adaptability skills, problem-solving skills, teamwork, work with people, being creative and thinking outside the box. Leadership skills, which will need to, you need to help and guidance sort of people, especially if you're a team leader, manager, or even at your home where you manage your family. Interpersonal skills, which is a lot of things, your social relationship, and every kind of behavior or skills you need. Walk ethics and attention to details. And examples of interpersonal skills are things like active listening, empathy, patient flexibility, motivation. Of course, it doesn't mean that both at workplace and personal situation that these skills are completely different. You just means some are more applicable in certain situations at workplace and in certain situation at your personal situation or relationship. And I'm sure with this, you're able to third, they are the different places that you can apply. Soft skills and also why it's important to have. Thank you and see you in the next lesson. 6. Categories and Types of Soft Skills: Welcome to this lesson of module one. We will be talking about categories and types of soft skills. We've defined soft skills, compared it to hard skills, and we've talked about the application and importance. Now if you want to categorize those skills as a way of being able to conceptualize it or think about it. There are mainly three categories. Of course, we said soft skills are used both workplace and during interpersonal relationships, which could be family and with friends. In these three categories. One of them is your personal skills. One category of soft skill is specialised skills. This is more related to yourself. Examples include things like your ambition, how committed you are, how creative you can be with doing things. How much curiosity you have over things, and how does that help in situation? How discipline the UR, how reliable you can be, self-motivated, self-confidence, and mentally resilient land. These are things that really define you personally when it comes to soft skills. Now the next category, psuedocode a social skills. And this is related to interaction with other people. That means you're able to interact with others. You able to receive criticisms. Which means if someone gives you feedback or tells you something that you can improve them, you should be able to have the ability to not take it in a bad way, but to look at it as an improvement point. Communicating with people, It's important as a social skill, being empathic, being able to inspire and motivate others, and being able to lead others as well as work within a team. And being sympathetic. Audis and minimal can form your social skills socializing with people. And the audit. Third category is the methodological skills, methodical skills. This is mainly related to the method or the way you do things or what we call a way of walking. In companies, these are things you call processes. But there are skills which a person methodical. It means some people have a way of doing things. Which means they need to understand that. For example, that tells things like how adaptable are used to situation. If it changes. Some people need a plan and they don't easily adapt when something changes and they need to react. Some people are more analytical, some are more critical and some are soft, flexible. Some good presentations that needs an artist do not, you know, some very decisive and artist want to wait for a long time, are hesitant and some are well-organized, can manage your time properly and stress tolerant while others are not or do less of it. So basically, as you can think of it these, in these three concepts, then you can already start imagining for which one of the categories, what skills, and which ones you can improve. Haven't talked about categories. Again, we just emphasize again what are the type of an examples of soft skills? Of course, we've talked about communication skills, presentation skills, team skills, leadership skills, customer service skills, which is for handling your customers. And also time management skills, but also interpersonal skills involved in like your verbal communication, your written communication, listening ability, how to walk in a team. Empathy, dependability, negotiation, many things. And of course, there are soft skills in the workplace as well as soft skills that are most in demand. One of the top is communication. It's a very important skill, and also organization. And depending on where you walk, the type of job you do, and the type of people you are dealing with. It's important that you understand the situation and understand which set of soft skills you need for socializing with them, for managing your own personal responses, and also for defining which way of walking you would like to do things with people. I guess with this set of information, you are able to understand sub-skills a little bit better and applied. And in the necessarily videos, we will go a little bit more in other aspects that helps you understand them. Thank you. 7. Outline for Personality and Soft Skills Development: Hello and welcome to the module two of the soft skills calls. In this module, we will be looking at personality and soft skills development. In order to take you through this module, we will look at three lessons. First one being personality check and gaps, where we will explain how you can, for yourself, check. As a person, what are your threats? What are the things that are different for you as a person? And with that information, you can find what are the things that you think you might be missing in your job Liz, or in your personal relationship. And that can then lead to looking at where to develop. Therefore, we go to the second lesson, which is more about the personnel skills and development. And we will talk about that. And then we will then look at emotional intelligence, what it means for salt skills and developing it as well for soft skills. So join me in the next set of videos to continue on this wonderful journey, this module. Thank you. 8. Personality Checks and Gaps: Hello, welcome back to the magnitude of the soft skills course. In this lesson, we will look at the topic personality check and gaps. What exactly is personality? We will be looking at this with respect to soft skills. If you talk about personality in very simple ten, personality is more or less who you are. In other words, it's a set of characteristics in which combines behavior. That is your range of actions as you display them. Cognition, which is your mental action, or how you acquire knowledge and understanding. And also your emotional patterns. Which is some kind of cycle, a recurring cycle of emotions which tends to motivate or support your behavior. In other words, some people have a repeating pattern of some emotional way of doing things. So when they behave in certain way, in certain situation, you can already tell over time when they repeat this based on the emotional pattern, the range of behaviors or actions that they will be able to do. That also connects to how they think or understand situation which is more or less their cognitions. Basically, for this three set of characteristics, they combine in a way that they are impacted, are formed or evolved from a number of factors. For example, your education, family, environment, the culture you live and grow up on. Your religion, your workplace, social status, and characteristics of peer group you belong to, you associate with. And these whole things combined to give an idea of what kind of personality or person you are, which is obvious in your actions or behavior. By using that understanding, you can basically understand who you are and start accident the question, why do I do things the way I do that? When you are in a job situation or in a certain family or social relationship, or with friends, you may want to look at what are the gaps, what are the things I can improve on to better relate well with people in my workplace and in personal situation. Therefore, you can do things like Personality Test, which helps you to identify what type of personality you are in or what type of, depending on the type of personality, what kind of soft skills you have, and also what kind of soft skills you may not have. It's just a general concept that helps you understand the sentence. One of them is the facet five, which is more or less the five-factor on 13 sub facto, which is based on your wheel, your energy, your affection, your control, and emotion. Based on this facet five will place you into one of 16 families. Five, remember? And based on that family type, it will describe what are your qualities, your strengths, your weaknesses. And that helps you understand what kind of sub-skills you have. In the same way, there is the 16 personality test, which is generic, which means it's not related to workplace only what tells you, for example, how you relate with people in marriage, your friends, in workplaces, and how you see certain things. So this is a very good one. But it's this test or not meant to tell you that this is really exactly where you are. They're meant to give you guidance. And in the 16 personalities, depending on what Are you an extrovert or introvert. What are the typo senses or sense? The typo is intuitive. The typo thinkers or feelers are judges, are perceivers. Depending on the combination of the personality key types. You can be assigned a particular personality. And that tells you the kind of person you are. Someone who is an extrovert, intuitive, who does more by feeling and who is judging by nature, is regarded as a smooth talking persuaders. That means they are good in persuading. There are other types and these are things you can really find out yourself. But first, take a look at the test and do it yourself. Also, there's the one through three tests with this generic and this combines a lot of tests, psychological ICU team rule tests and personality tests. And these are free to do. And there's also the personality color test, which divides personality types into fall and can categorize them as driver. More like the red color, who are competitive, demanding, determined, strong-willed. The Tao and the control to express if people are the blue, who are social dynamic demonstratives inspires. And they are more telling the people who would tell teens and emotional and again, relates to emotions may be poor people which are more like yellow and carrying encouraging the accidents that of tau. And they also connect with motions and the seek agreement or provide support. Then the other group, which is green, is analytical, which are people also acts but tends to control as well. And they do things like question in being formed along things, focus on the facts and the slowly commits to agreements. Based on these types of tests, whichever one you choose a combination, you should be able to determine where you fall in and what kind of skills. And that's, that's giving you an idea of what kind of sub-skills you possess and which areas you can develop, which are your gaps. Thank you and we will continue in the next lesson. 9. Personal Skills and Development: Welcome back to this lesson of mod2. Now we will continue by looking at personal skills and development. Previous lesson, we did talk about personality and checking what type of personality you are using some personality tests, as well as then determining based on this test what kind of gaps and personal skills or soft skills that you have. In this lesson, we will look at the beta of some personal skills where they really are applied to and some examples of them. This is just to give you an idea of some of the skills, such that when you have done a number of these personality tests. You can also map them in such a way that you can look out for improvement points and how to improve them. Personal skills are those skills that are recognized as soft skills or interpersonal or people skills, like we've said. Of course, like we said, they are not easy to teach, although they are not impossible, which means you can teach them just like I'm trying to do these videos lesson to help people understand what it means. But then it goes beyond that. It's something that you try to develop over time. It involves self management skills. Personal skills also involve independent learning skills and go certain skills. For self-management. You talked about being able to reflect as a person, being able to be aware of yourself, what do you do, how you do things, being able to plan, being able to monitor things, being able to manage your time, being able to be flexible around things that you are more effective and efficient. Being able to appraise yourself, give yourself feedback. You're really doing something wrong to be able to correct it resides, it also involves independent learning, that is your personal skills, which also means something like planning, being able to monitor tens time management flexibility, being able to reflect on yourself. These are independent learning and goals as well, which has certain goals for yourself being flexible and monitoring. But then when you put all that together, your goals, the ability to set goals, your ability to manage yourself, and your ability to learn independently. That would then come together in really telling about your personal skills and helping you to improve them. Some of the examples of those personal skills, things like dependability, adaptability, motivation. We've talked about a lot of this in the previous videos. Analytical and design making skills. Basically, when you've been able to understand what this person has skills. And you do the personal personality tests. And it tells you which family you belong in, depending on which personality tests you take. It shouldn't be able to tell you what are the skills that are good for you or that you display more, and what are the skills or your downside? Then you start looking into personal development. One thing you need to know is that there are steps for personal development. It starts with self assessment. You need to learn about your personality and interests. You can do that by doing those personality tests. Then you do also serve discovery, which also means you identify your strengths and weaknesses by doing the self assessment of your skills, your personality tests. We just talked about those help you a lot in doing these two aspects. Then you can set certain goals depending on the gap you'll find. Those goals. You can then define actions in order to make sure you can achieve them. One of the approach most people do use is what we'll call it a swat plus D approach. In other words, swot means strength, weakness, opportunities, tract. And D means development ideas. Which means if you are able to discover your strengths, know what they are. You also know what your weaknesses are. Then you look for opportunities to be able to develop those weaknesses, or even improved model strength to cover up a lot of witnesses as well, you need to be aware that there are threats, which means there are things you overdo or doing a way that backward or fires back at your backfires at you. In other words, you need to be aware of certain things. Feel personality type. In development ideas, it's simply means ways you want to develop them. And the swat analysis of yourself in the strength can be that you are determining your dedicated, your experience. And part of your weakness could be time management. In a lack of research experience, or interpersonal skills. When you look at them, you also say, Okay, I can develop myself on those witnesses, on proved on my strength by creating a number of development ideas and making sure their opportunities, like making myself self-aware. Research areas are doing more research or doing highest study or doing whatever it takes that allows me to improve on those weaknesses or even on my strand, then I need to be careful. Do I have a self pride or can I be over-confidence in some cases, or laziness that may affect my development. And I need to keep that in mind. Based on all this, I hope that you've been able to look at personality, test, how to check them, but also look at how you can look at the personal skills that comes out of that. And how you can channel your witnesses and create a way of planning or set of things to do in order to develop them. Thank you and see you in the next lesson. 10. Emotional Intelligence and Development: Hello and welcome back to the soft skills course. This lesson of module through we'll continue with looking at emotional intelligence and development. Now, what is emotional intelligence, or what we call EI? It's simply the ability to understand and manage your own emotions. That means how you react to things concurrently or recordings. And also be able to understand the emotions of other people around you. Beat at workplace or beat RTO, home or with friends or social gathering. If you have a high degree of emotional intelligence is simply means you're very aware of yourself. You know what you're feeling, you know what your emotions mean. There are a lot of people who are out there. I don't even know why they react in certain ways to certain situation. When you have, this means they have low emotional intelligence. But when you have a high one, it means you've been able to put time into understanding yourself, understanding what your emotions mean. And you also understand how this can affect other people. So if you look at emotional intelligence, is the intra-personal part of it or domain, which is talking about more your self-awareness. Self-regulation, which is how you regulate or react to things. And what really motivates you in situations of things that affects how you really respond to things. Then there is the inter-personal part or social domain, which is not self, are related only to self but more with the other people. This has to do with your social skills and empathy level. So you can look at emotional intelligence into domain. That perspective, intrapersonal, which is internal to yourself. Intrapersonal, which is I'm relating with others, socializing with audits. You can further break that down into five different components, which is self-awareness, self-regulation, regulation, and motivation, which are part of your intra, personal or internal domain. And you can also have the empathy and social skills which are part of your interpersonal or external domain or social domain. Basically, when you look at this emotional intelligence, you look to self. When you talk about self-awareness. First thing you look at is can you recognize it and how can you regulate it? Recognizing it can be being aware of it, being able to assess it yourself and look at what kind of level of confidence you have. And regulating yourself means self-management, which is simply being able to control yourself, being transparent on things for yourself to and towards yourself. Dense in terms of your achievement on how you adapt to the situation, how you take initiative, and whether you're optimistic or pessimistic. Then on the order level, which is on the social or interpersonal level, you also can recognize that looking at things like empathy, approachability, you are a good listener. Are you aware of your organization around your people around you? Then of course, you can regulate that social part by looking at how do you relate with people managing your relationship? Can I influence people? Inspire as a leader, coach and be coached? Manage conflict and some other things. One example with, for example, the color code personality. For those who are red color if you've done the test or you can do the personality color-code. When they have low emotional intelligence, it tends to be aggressive and demanding. But hi intelligence, emotional intelligence means they are very assertive and can be strong-willed. For a yellow personality type. For a low emotional intelligence, they are easily distracted and can be polys, Tina, and selfish. But when they have a high IQ or sorry, then they are warm. They associable and charming and persuasive. For green personality. They're resistant to change on the low side when they have a low emotional intelligence. And they're slow and stubborn. But when they are high on emotional intelligence, they can be patient with you, your stable as a person, predictable and they are a good listener. The blue personality is under low emotional intelligence that can be very critical. Hard to please, more like a perfectionist. But when they are under high emotional side, intelligence side, they are detailed, careful, systematic, and neat. So this starts to give you an understanding when you talk about emotional intelligence and how you react and do things with respect to the soft skills. When you look at developing your emotional intelligence, it simply takes three things. Be aware, practice and improve our practice and improve. Of course, being aware of practicing unimproved means you have to look at those four buckets. We talked about your self-awareness, being able to recognize your personal competence and also recognize your social competence, which is part of your social awareness. Then also regulate your personal competence, which is something to do with your self management, getting along with people. And also be able to regulate your social competence, which has to do with your relationship management. Externally. One of the biggest importance of this, especially in workplaces, that you can grow your career, grow in many ways because these are the things companies are looking for. People who are emotionally stable, emotionally intelligent and can deal with a whole lot of stress and tens. And as you grow up, you'll see that you go from self-awareness where you acknowledge on strength, self-management where you assess and control your impulses. And you can look at social awareness, recognizing them, understand the needs of others. In, out up to social management where you can actually develop and you develop trust and connection with people and they can easily trust you. And sometimes you even look up the permission to you to do things. Based on that. I think this helps us to understand basically how emotional intelligence is important, especially for soft skills and relationship in general. Thank you and see you or talk to you in the next video. 11. Outline for Soft Skills in the Job Market: Hello and welcome back to the soft skills course. In this module three, we will look at soft skills in the job market. But before that, remember when we started this journey, we talked about dominate, which is our use-case person in this course. And we talked about Dominic having some issues or concerns how his relationship with friends and people were. We've just talked in the previous modules about what are soft skills, the type of self skills, the categories of soft skills, how you can identify your personality type in order to see what skills you have, as well as check the gap. Also developed them by using SWOT model. Also other types of approaches that helps in this situation dominate. It could actually use all these ideas and figure out and come to a point where he simply understands or at least starts on the stand his personality kind of person and start wondering or putting pieces in place what could have gone wrong in his communication, in his way of doing things, and can actually map out actions to develop that. But then Dominic also has a second concern, which is about getting a lot of rejections from jobs that he has applied for. And in this module, we will look at in very simple ways how you can look at different types of jobs from research is done and the type of skills that are needed and what are the most important moment you understand this, coupled with the idea of understanding your personality on how to develop them, you can better prepare yourself when you're out there looking for a new career or something or job. In order to do that, we will look at how we map soft skills, the job types, and we will also look at some generic subscripts which are applicable in almost all drug types or a large set of job types. And as well as job-specific soft skills, which are not really generic. Both are also important and come onto some joke times. So thank you and see you in the next lesson. 12. Mapping Soft Skills to Job Types: Good day and welcome back to the soft skills course. In this lesson of module three, we will look at mapping soft skills to job types. This is a research carried out that took into account as huge number of job listings or postings. And then they took into account some personal skills, like the ability to walk under pressure, ambition, analytical skills, ethical behavior, learning skills, self confidence and strategic thinking. Also decision-making communication. Then they also think, talked about or took into account interpersonal skills like negotiation, oral communication, written communication, team spirit, emotional intelligence, influencing. And when they put the results together. Then they see that for almost all the job types, written and oral communication where needed, as well as time management and decision-making, which were more on the top list. There were other things that are also needed. But then you see that for number of memory skills, for example, or a number of other soft skills, um, they are required in some lower number of job posting. But the biggest count went to tens like Team Spirit, adaptability, decision-making, time management, and communication in general. What a also deed was. Mark awesome typical example of, for example, if you take a drug like the legal service manager, someone who is on the legal service job. Then things like written communication, oral communication, time management team spirit and negotiation skills came out as the top five. They also looked at things like human resource director in which oral communication, time management, written communication and decision-making, and judgment, as well as analytical skills came out at the top five. Another example was the sales manager in which oral communication, written communication and negotiation skills, teaching and analytical skills came in as the top five. Now what does this tell us in terms of job markets and job types and soft skills? It's simply tells us that things like communication important in almost all areas. There are other ones that may be needed. So it simply means when you look in to go out there to look for job and you want to develop yourself skills. One of the stops, soft skill you should make sure you develop is communication. In any form, as well as time management. These are important. And of course we can develop far more. But then this is the reason why you do the personality test. While you check what are your gaps, where you need to improve, and where are actions that helps you to improve them. Because this job type requires certain personalities skills or soft skills that enable you to do those jobs. And these are the things you need to be prepared for without this awareness and you just go out there. You might be the most intelligent person, but people can see that you may not be a template. You don't know how to communicate properly, which may be a bigger problem when they let you into the job. And that's what many people don't understand Wendy going. So technicality, a good But people relationship and how they act with others. Really not that good and even not away. And that's why we said your emotional intelligence, your personal development starts with self-awareness before you can actually take actions. Because if you're not aware and you don't know the gaps, your strengths, your weaknesses. It's difficult to see what skills you need to improve for a particular job you want to apply for. Thank you and see you in the next video. 13. Generic Soft Skills and Job Specific Soft Skills: Welcome to this lesson of module three. In this lesson, we will continue with looking at the generic soft skills or what some people refer to as fundamental subskills, and also jobs specific sub-skills. Now we will start by looking at the shell model, which is a model that simply took into account using a whole number of job openings and looking at what kind of skills are generic or fundamental and which ones are specific to certain jobs. And they found that fundamental skills that are most typical in many jobs are things like communication, which could be written communication, oral communication, time management, decision-making and judgment, team spirit, adaptability, analytical skills, and autonomy. Now these are the skills that were formed through the fundamental or generically needed. And the shell model, which is having an inner circular and an outer circle. The inner circle reflects those fundamental soft skills, while the outer ones, which has skills like how to walk in newness, IT network and influencing ambitious attention to details. People management. These are a bit more job-specific, which means they are important but only important to certain jobs. For someone like dominate, in our case, studying or anyone. It's important to learn generic soft skills, but it's very important to also keep in mind for the particular job or role you want to apply for. What are actually the skills that are needed? It could be that there are a number of skills which are not always needed, but for that particular job they are needed. Also the research farm. Some examples were made, for example, in administration at things like memory skills and emotional intelligence where the top through something like on human resources, teaching and building rapport with people is very important. And you can go all the way through something like sales and accounting management where ambition and handling conflicts are important. But overall, if you look at the outcome that they found, they say like, for example, in human resource related jobs, you need far, much more soft skills compared to a job in quality, which would need somewhere on the average of 1617 sub-skills. While human resource goods needed about 25 sub-skills, then you go to general management, which might be also on the high side, about above 20. Soft skills. And down to finance, which might be needing roughly around ten to 11 type of sub-skills. These are really important when you're looking for a job, you look out in the description or you look online what kind of soft skills are needed and a job opening our description of what they really want. Sometimes it's not really clear, but it's good to look at the job description, what you're required to do an axis of what type of skill and person does it take to do this kind of job that starts helping you to understand what kind of skills you need. There will be definitely the generic ones there, which are high on the list, but there are specific ones which if you don't pick out, might be the deciding factor for why you don't get a job or why you missed out simply because someone may not be technically better than you recognize that and buttes that and became ready for that interview or job before you during the interview. So this is why it's important to be able to understand how you map different job types. Too, soft skills, but also what are the specific ones that you really need together with a generic ones that you can build upon and b, and be ready towards your interview. But when you have a discussion for the job so that your standard high chance of getting that job. With this, we hope that we've been able to help you understand things you can think around and improve a lot of things in your parts such that you don't think too much about everything, but you try to constrain it to what do you think do you need? Try that out and get feedback and learn from your feedback and improve on those skills. Thank you, and see you in the next lesson. 14. Outline for Soft Skills in the Workplace: Hello and welcome back to the costs soft skills. In this module four, we will be looking at soft skills in the workplace. And to do that, we will look at a number of lessons where we will talk about interpersonal skills and give you some tips about them. How to look at them at the workplace. Communication skills with sometimes people refer to as listed in and feedback skills, Teamwork and motivational skills, creativity and decision-making skills, influencing and stakeholder management skills, and stress management skills, leadership and management skills. Now, it's important to say that there are much more order skills, but we're using all these to give you some insight into how you can look at them when you are to workplace. And hopefully those knowledge can help you in improving yourself and being more aware about them in your workplace. Thank you and see you in the next lesson. 15. Interpersonal Skills at Workplace: Hello and welcome back to the model for. And in this lesson, we will look at interpersonal skills. Workplace. Interpersonal skill. The skills are the skills we use every day when we communicate and interact with other people, both individually and in groups. Other workplace. Some of the interpersonal skills you need to keep in mind, there are many more of them. Is, for example, your verbal communication, your walk, ethics. Being a good listener, self-confidence, team player, having a positive approach to being when you're being criticized or given feedback, coping with the pressure of having that ability to do that. Being able to empathize with people, being able to manage your time and having some troubleshooting skills. And there are other examples like responsibility, dependability, motivation, flexibility, and patients. In principle, the first part is being aware of water and interpersonal skills that you need to have. And they really help you successfully interact and communicate with other people. If you look at the importance for sure, I mean, for effective communication. To keep a feedback loop open, such that people can really have an open conversation with you, tell you how they feel and you can also tell them how they feel. It also increases your opportunity, like we said earlier on, good emotional intelligence, which is connected to your interpersonal skills, allows you to grow faster in the workplace. It makes you relatable to orders. It shows that you can demonstrate social awareness and increases client satisfaction when they see you relate to them very well. It builds trust, helps in maintaining and fostering, advancing personal relationship, which means people can connect you with others because they really happy with how you interact with them or do things. And it can make you an effective leader. Helps you encourage empathy with people and how you associate with people and feel the way they feel, understand the way they feel. Whereas you can improve and develop your interpersonal skills is first units to identify those areas for development. Just like we said with the swot analysis or being self-aware, I look for your strengths and weaknesses, or by taking some personality tests, look for the gaps. Look inwards to yourself. Recognize and manage and reduce stress in yourself. That helps a lot in managing yourself. And so a lot of interpersonal skills also use some practice. These interpersonal skills get better at doing them. Don't be shy, negotiate, persuade, try them out. Sometimes it fails but, you know, keep doing it and become better. Reflect on experience and improve. Which means if you do it and you look at what happened, you can pick things to improve next time. And you can also study and learn ways that other people have done it. I'll go for a training. You can advance your communication skills as well, which is part of your interpersonal skills and one of the top skills you need to have on almost any job type and focus on that as well. And this little concept I think you should ask, list in today's video, think deeply about your interpersonal skills and look at the importance and ask yourself, where have I not been effective or have I not taken any of these importance? And try to use that also as an improvement point for yourself. And that will really, really help. Thank you and see you in the next lesson. 16. Communication Skills at Workplace: Welcome back to the soft skills cause. And in this lesson, we will look at communication skills at workplace. Now, in previous video, we learned that communication skill is more or less the top most type of soft skill that you need in almost all kinds of job, if not every one of them. But I would suggest for every kind of jobs, what does it involve? It simply involves the aspect of listening, which means also receiving feedback. Thus, when you listen, then you get some information back. It also involves speaking. It can also be partly gave him feedback as well. When you're given an outfit back or just having a conversation as well. It also involves observing your ability to observe, to know what is going on, to be able to understand things, and to empathize where you put yourself in the shoes of the other person and see what that means. Workplace communication. What is important is listen Claire about the communication, what it's about, which requires some skills to do that. Then speak softly or respectfully and be cautious. Co2's, which is, you know, respect the other person's peaks in a friendly way. And this helps you with these skills. It helps you to understand the differences in how you communicate through, for example, in a face-to-face situation. As well as communicate via phones. Also communicate by order digital communication, like emails and social media. But most importantly, having that ability to list in being friendly, being open-minded, having the ability to take feedback and give feedback in a nice way, being confidence for yourself, and also being aware of your Non-verbal communication aspects. Those help you, uh, non-verbal could be body language or other things. They help you a lot in making your communication very effective and also important for your career. Just like communication or types of communication, you also have the same thing for communication skills. A type of communication skill would be your Babylon, which is R0. Could also be non-verbal, could also be visual by using some visual pictures or tends to communicate. It could also be written verbal communication. In such communication, you want to use a strong, confident speaking voice that is consistent tone, that wins your listing as mine. Use active listening. Avoid feel towards. Don't use javelins. Be very clear when you speak. Non-verbal is notice how your emotions and everything. We've talked about emotional intelligence, being aware of how your body reacts, how you look, when people say certain words and developing those things and using them in a way that you don't communicate something wrongly. In a nonverbal way. Not forwarding your hands, going back when you're talking with somebody, that could mean that you are not interested. Not following visual. Also be very useful in order for people to understand what you're trying to say. It, it helps a lot if you can draw things or if you can show a picture of something that helps employ find those communication. And it's one of the skills and not so many people have. They just talk and talk and talk. Not realizing that the people they're talking to might not have the same visual or idea or the way they see it in their own heads. So it's important to learn how to bring this in. Communicating with other people. Of course, written how you form a message in your e-mail or even in writing to others, both formally and informally. It's important. For simplicity. Review what you've written and always strive to improve on them. These things are so important. These skills are so important, both verbally, nonverbal, visual and written communication skills are so important because your job recruitment, jobseekers in a loop for this kind of skills. You know, it helps in making better decisions. Develops yourself as thin. Helps you to communicate with effective speaking and writing. Helps you to be more socialized kind of person and creates opportunity for growth in your career and in many other aspects. And also your productivity can be enhanced at your workplace. Using all this information. You can really go a long way in how in your workplace to improve your personality, your soft skills ability in many ways. Thank you and I will see you or talk with you in the next lesson. 17. Teamwork and Motivational Skills at Workplace: Hello and welcome back to the soft skills course. In this lesson, we will look at teamwork and motivational skills at the workplace. What does teamwork actually mean? Bacterium involves in a walk in together. And also that is what teamwork actually means. This requires several skills to keep in mind. Be able to walk in a team, and to be able to guide a set of T-Mobile part of that independent on what your position or role is. There are a number of skills you need for that. Communication skills, the skill to be able to participate. People, share with them, help them respect them. Listing, discussing, questioning, and persuading. There are also a lot more, but these are just a few examples. So when you look at teamwork in general, what does it actually entails? In? One of the first thing is having clear logical objectives. That's something if you're the leader of the team, you have to make sure that it's clear. That involves a lot of communication, sharing, but also discussing. You make sure everyone clearly understand their roles and tax. Delegating tasks to people with the right skills is also important. So if I'm looking more to myself where in this case, Dominic, with our use case, walks in a team and needs to lead in his role somehow or participate. He needs to understand that, making sure when he communicates or does something with the team, he understands the goal, or he's able to communicate the goal of whatever he is presenting to the team and making sure everybody understands their role and tax or he himself understands his role in tax. Being able to delegate things that is not able to do because of time. That's managing time. And using people with different skills in a way that is created or taken a positive attitude, learning from setbacks, helping people can coordinate and a separate responsibilities. And it goes on and on and on. There are many things that involves all that are involved in teamwork. And that means you need a number of goods, set of skills themselves to manage that. So that is about teamwork. But then there's one aspect of teamwork which is motivating our team. Which in itself requires what we'll call motivational skills. To be able to motivate people. It means you are able to empower or get those people, or even yourself in some situation through a series of phases in order to achieve a goal. Of course, in order to achieve a goal and to motivate people, you need to set the goal, make a plan, get to walk, stick to the walker plan and reach the goal. But that means you also need to be aware of what kind of things you need to take into account in order to use or know that you have a good motivational skills. If I really want to motivate a number of people to do things, I need to take into three tenths. Sorry, I need to take into account three things, which are all you can see as the three components. This is autonomy, which is the ability to make sure people are engaged. You are engaged. Competence, which means people who are effective, they have the right skills to do what is needed. And relatedness, which is the purpose or aim for what they have been asked to do. And if they don't see that there are other things. So this combination of component makes or helps in motivating and can give you a good motivation skill. For the situation where people are engaged, which means they are autonomous. They have the right competence. Which means they have, they can be effective, but they don't understand the aim. That's the relatedness. Then it simply means they're not going to be motivated because they see they will become embolus. Like where are we going? Why are we doing this? I don't understand it, but they have the right skills to do that. And they wanted to be engaged in the other way around if they are engaged and they know the populace, but don't have the right skill than they are ineffective. Which is also the same thing for you as a person. If they know the purpose or aim, which is relatedness, and have the right skills but are not engaged, then they become disengaged because the like, why should we participate? So there's really nothing here that is interesting for me. I know what you guys wanted to do and I have the skills with not interested. That's where it's challenging. These three has to come together. The autonomy, competence and relatedness. In other words, being engaged, being effective, and having a purpose or aim that will require you to have a lot of Self motivational skills that you can also use towards others, which are positive self-talk, staying healthy, stay positive. Focus on the results. Be creative. Recognize Great War, and many other things that you can use if you're a leader or will be a team leader. And this is also very important for you. If you're just anybody who walk in, in accompany, It's also important because sometimes you want to motivate your other stakeholders and encourage them to do something in a way you want. And you need to be aware of this components and how you can do that on really channeled them in a way that you can show them, these are spread to get them engaged, to use their own skills and to see why they're doing that so that they are there for you. And you are also there for them. Thank you. And faculty are in the next video. 18. Creativity and Decision Making Skills at Workplace: Welcome back to the soft skills course. In this lesson, we will continue with looking at creativity and decision-making skills at the workplace. For creativity, which sometimes a lot of people call creative thinking. Creativity is simply the ability to think about a situation could be a problem, it could be a task that could be anything. But think about it in a different way, come up with new ideas in imagine tens. Try to imagine things differently. It's really useful because it can help you solve complex problems or find interesting ways to approach a problem or tax. Which means you're looking at things from a unique perspective, something that many people never thought of or how they think about it. It's really, really a very good skill if you can be able to do that. Because it can be very innovative. It requires thinking outside the box, which means don't constrain yourself to watch, you know, just imagine tens. Even if it doesn't look possible. But imagine what if you could do this in a certain way? And that solves the problem in your imagination. But you never know has to do with your mindset. Unique idea, a particular vision, how you see things, the right imagination and inspiration. There are top creative thinking skills, for example, organization communication. We see communication always coming up. Problem-solving, being open-minded and political. If you're able to develop these different skills, how you organize the structure things, you might be able to be creative in how you reorganize within a certain order situation that requires something different. How you communicate and ability to ask the right question is important. The ability to solve important problems or issues, something that is really not easy to find, open-minded to take feedback, being able to talk to people to think or see how they think differently and ability to analyze dance first instead of waiting. Creative thinking. All creativity also involves a number of steps. So you can really start by postponing your judgment. That means whatever beliefs or nom you think you have, just put it aside. And look at the situation and think outside the box. Think of alternatives. Then make new connection. That means go to people that may give you ideas you never cut off. Then you can observe based on all the feedback and look at things that are happening to see if you can spot something different from all that has been going on. And of course, you need to use their imagination, let it fly. Think about things. It's like when you're daydreaming, imagining things that for some people might say it's not possible in real life, but sometimes that's how you get ideas when you're in a bathroom or you're doing something for the coffee machine that can help in creative thinking. The other one is the decision-making skills at workplace. If you're really creative in doing things, in organizing and planning and communicating in problem-solving, there's a real high chance that you will have a real good decision-making skill. And decision-making skills. It's a way to show your proficiency in how you make choices between two or more things. When you have a decision to make, you consider a number of things and how you make that decision. What do you do to make that decision on skills you possess very crucial to the outcome of that decision. We simply means you process all the information that is available to you. You speak with the right points of contact of people in that situation. And of course, when you talk about decision-making skills, there are also a number of things involved like collaborating with a team of people or persons are one-person depends. Doing some level of critical thinking, problem-solving approach. Logical analysis, pink in less than an effectively to other things and how you can do that. Leadership skills, interpersonal skills, and time management skills all contributes to how you make a good decision. Of course, in decision-making, you need to keep a number of things in mind. For example, there has to be alternatives. Otherwise, if it is one option, you don't really need to make a decision. It's already decided. Decision always contains certain uncertainty. If you don't have all the facts, you might need to make a decision and you might need to make it under some assumption, which means there's a high-risk consequences of certain decisions you made. But understanding it and maybe making counter decisions later is important as well. Of course, there could be interpersonal issues and some complexities that attach to decision-making. But these are all part of having good decision-making skills. Which could mean there are many ways a lot of people make decision depending on what they face, the alternative, the uncertainty, the high-risk, personal issue and complexity, and how vast Italia skill is. Someone could be autocratic, which means he has full authority and we'll just make any decision. Some will delegate that decision to someone else who can do it. And I'll take some decision in a way that it has certain limitations which they all understand. Democratic, which means everybody the majority of wins the vote and the majority wins. And of course it will be by constants where we debate on online and see what is good to do. Or you can simply avoid it by putting it somewhere or a later part. That's also a way of deciding. Of course, you can do consultation to a half people's inputting it in order to decide better. You can also do consensus where everyone must agree before a decision is reached. And depending on your kind of person, depending on the situation around you and what you want to achieve at the end. This will fall in any of these methods that we just talked about, autocratic delegation, democratic consent, avoidance, console, dative, or consensus. Thank you for listening and see you in the next class. 19. Influencing and Stakeholder Management Skills at Workplace: Hello and welcome to the lesson, influencing and stakeholder management skills at workplace. This is another grid skew or soft skill that you want to know how to use in your workplace. Influencing skills simply involves the ability to bring people to accept the way you want to do things. Simply means being able to convince someone to do things in a way it's part of motivation or candy motivation, but it's also more than that. And it's requires not using force or cohesion while accepting or acknowledging their opinion. In other words, if you really want to influence people, you make sure that there's no atom of false in it. You do things that they don't perceive things in a way as if you're forcing them, but also you must make sure that you acknowledge their opinion, take that into account and whatever you do, see the genuineness of it. And that's why there are four keys to how you can influence people. First, you have to understand or have some organizational intelligence, which simply means if you are in an organization or a group of people, you need to understand the structures, how things work, and how people look at things that is so important. Because that helps you to use that knowledge, to know what you can use to influence people and be influenced by others. What you can tap into to make sure that you can get people to agree to something that you would like them to be part of. Another thing is TIN promotion or even people promotion. So in general, think of ways that you can promote people and yourself such that you can create more visibility for whatever walk or things you're doing in personal situation relating with people in such a way that your feasible. And do you know what you're doing? You understand where you're going and that allows them to build throw switches. The third thing, because building trust is important and when people can trust you and they can allow you talk with them, they can be open to you and can more or less almost be willing to do whatever you would like them to do. And of course, the last part is leveraging your networks, which means recognize the people in your network will have the ability to help you influence the situation and use them positively to create change. If you look at what we call influencing capability framework on how do you look at influencing. Now there are the push style and the pool style, the peristyle. If I want to influence someone, I want to put what I call a positive force, which is not forcing them to do in both. Looking at paints that I can put two kind of really three ******* positive pressure to be able to come over, accept what I want. Now, if the way I'm pushing applies some logical approach through it, step-by-step or logical, then I'm following more of an investigative type of influencing where I'm looking at what's going on, finding things and can use that at the end to get that person to accept. But if I'm using the pool style but focusing more on the emotional side, which means adding some empathy and some things. Then I'm trying to motivate the person to do a certain tax. Depending on what the situation is. Maybe the person is afraid or I might get killed or I might lose a leg and you push and SA node, or we did it this way and we do it that way. You can do it. We can try it tomorrow and you can see it. I can also show you I do it myself and then you're convinced you won't get into trouble or something like that. And that is for the Peristyle, which is either investigative or motivational, depending on whether you're using logical approach or emotional approach. The pool style is more about Latin, the other person, eventually making the decision. And by just putting things on a table. For example, if I put some logical approach to how I talk with someone about this situation, I'm calculating or taken calculate three steps, looking at how that person respond and putting things through, gradually, guide him to that step where he can say, okay, I'm okay with this and I can join. And I knew if I do it that way, which means I'm really calculating and I know upfront if I do it that way, if that person wants to go that particular way, you will commit to it. If I use a different style, if I use the same pool style, but from an emotional perspective, then I'm looking for collaboration, which means I'm trying to pull the dye or the person. And I'm putting myself in that person's shoe. And the moment I can get points where the person agrees is collaborating with me, you know, wants to be part of it. And this really important aspects of influencing. Now, this can also lead us to another part of another type of skill, which is stakeholder management skills, which is also a way or involves a grid level of influencing. Now, if you're in a workplace or you're doing anything even at home in a family, there are stakeholders, people who matters, who have a C. You need to be able to have the skews to look at everything you do and the people you work with and in what are the external stakeholders? Stakeholders. They have a C, they have an interest, which means they can influence whatever you're doing, depending on their power and depending on the level of interests they have. The first thing you want to do in organizing and monitoring and improving your relationship with stakeholders. Systematically identifying those stakeholders. Then you Anna, Anna, you then do an analysis of what do they need and what do they expect. Then you can plan it, structure it in a, what we call the quadrant, where you see someone, for example, with low influence, low-power to influence the situation. Also has a low interests. I can just monitor that person, an update him. Someone who has a low influence but has a high interest on it, then I will keep him informed. Weekly update so much more than I update the audit person who I need to monitor. I can also invite that person to certain events to keeping up-to-date. Keeping more interested is having a high influence or power on the situation, but doesn't have a big interests, have a low-interest. You need to keep them satisfied so that he doesn't use his power to go against will make you nuts progress, which means you can give that person weekly updates, invite him to certain events, find out always to keep him for so long, which is really powerful or has a high influence and has a high-interest. You need to really manage them closely because these are the people who would also help you in managing the other stakeholders as well. Daily updates, regular invites and personal contact is important. But to be able to do this properly, you need to be able to identify those stakeholders, document them, who are they, what are their needs, analyze them and classify them, and then put actions that you're going to use to manage them. Thank you and see you. I'll talk to you in the next lesson. 20. Time and Stress Management at Workplace: Hello and welcome to the lesson. In this lesson, for the soft skills, we will be looking at time and stress management skills. What is time management skills? Especially at workplace. This involves organizing your time intelligently and using your time effectively as simple as that. But what does that really mean? It means being able to find a way that you can utilize your time. Take actions in such a way that you don't feel stressed and don't feel like you're making too many decisions unnecessarily. The benefit of time management skills is that if you're good at it, it will lead to higher productivity in your daily life, both at work in a personal situation. It will lead to less stress because then, you know, when you need to do what and when and why. Especially, of course, more opportunities to do the things that really matters. What was time management skills involve? It involves other skills like being able to prioritize what is more important to do. When you do that. You can schedule them, your plan them. But of course, prioritising scheduling starts with making or keeping our to-do list, which means you have to make a list of things for you can prioritize and before you can plan. Also, there are things you don't need to do yourself that you can choose to delegate. Being able to spot those out and know them is important as a skill. Then there's also the skills to know when to rest. Because you need to re-energize in order to be more productive. What you can do is classify or prioritize by using the quadrant where you can look at each activity and say, I grouped them into urgent or important, which means for something that is not important, not Origins. I consider them as trivia and I can avoid them or discard them. They are more like waste. I don't need to do them. These are just things keeping me busy. Could be TV entertainment, anticlockwise, escape activities or other busy work. But it's up to you to the side because for some people may be some TV and entertainment in important for what they needed to do. But these are just some examples. If it is not important but origins. For example, I want to send an e-mail. I need to send it now. But it's really not important. Also an interruptions that you get, which are not important. Phone calls. You can simply delegate them or you avoid them by delegating because these are distractions. They are not important to you, but the need attention. Which means you can look at who is the right person to help you do this. And that's where delegating comes in. If it's important but not urgent. Now we're looking at productivity. So that means somebody has upon him and doesn't have to be done. Now. It means you can plan it in the future. You can prevent that. It doesn't get lost. Prepare it, and also do other actions that helps. For example, personal development. It's important, but maybe you don't need to do that now. You can plan it in one or three years from now towards maybe a job or something. This is just a simple way to look at it. If it's important and origin is simply means you need to do it now, means you need to manage it. It could be any pressing problems, it could be crisis that are important and the origin to attend to can be finally related or work-related escalations, deadlines, and rewards intense. Knowing how to group this. I mean, we talked about one of the importance of time management, which is stretched, less stress. It also leads us to the file that you need to have the stress management skills. And what does it simply mean? It involves a set of skews and programs or anything you want to call it, that really helps you as a person deal with, um, stress, how you effectively manage stress. Which means you're able to detect or analyze what we call stressors, the symptoms, things that begins to tell you that you'll becoming stressed. Then you also need to be able to understand the effect of the stress. Then take positive actions to minimize them. Stress management skills, skills like ceph, limitation, limiting yourself to doing things in a way that you can do other things that are more important. Reducing the noise, which one instance that are distractions and that always you take them out. Having a friendly social network where you can interact with all this goes for social events or relief and rest, exercise into reviewed energy, meditation, Penn managing sleeping habits and a healthy diet. These are always and skills to manage stress. Of course, you can also prioritize your stress because one thing you want to be aware of is the effect of stress. So when you prioritize your stress in the same way as time management, things that are important and Oregon or you know, that you really need to do then you do them first. Pins that are important but not urgent, you plan for them or schedule them at some point in future. Since things that are low importance does not there are not that important, but our origins, you can do them later or delegate them to someone else. Delegation is most likely the best option. Not important motor James, you don't need to do them. And based on that, you can reduce the effect of stress. Effects of stress can be a physical effect like headache, muscle tension, fatigue, upset, stomach sleep issues to order effects like mental effects which are for example, anxiety, restlessness, lack of focus, lack of motivation, depression and anger. And also to behavioral effects like using tobacco, drugs or social withdrawal or lack of exercise. These are effects of stress. Using this whole knowledge you can of time and stress management. You can effectively gets your soft skills and personal development up to speed in a way that you can manage things better. Thank you. 21. Leadership and Management Skills at Workplace: Hello and welcome to the soft skills course. In this lesson, we will continue with looking at subskills at workplace, and we will talk about leadership and management skills. Now this through skew science unrelated about first when you talk about leadership skills, we've simply talk about the ability and strength that people demonstrate at workplace or even at home or in personal situation that can help oversee certain situation or processes. And that helped guide people or employees in order to achieve the goals. So if you are a person that is able to help another person or a set of people direct them or guide them in a way that they can achieve their goals easily. Then you are a leader. But then it involves a lot of pins, involved, things like motivation, knowing the competencies that you need to walk with or half with the people yourself. Having a lot of interpersonal skills, knowing the responsibility that you need to take and how much that means. Having communication skills that you need to apply with those people. Knowing what level of power and influence you can make. Now being able to support and get support as well as having teamwork skills to do that. And it means simply that good leaders have things like good strategic thinking, which means they tend to have a vision and can look at situations and goals and pharma direction and guide people towards that goal. Able to plan and deliver. Which means they have a way of dealing with challenges that come along the way and change direction to still get to the goal. They are good at knowing the right people, being able to motivate them to be involved and helping them to see the vision and walk towards that vision. Being able to manage change where situation needs to change in order to get to a better goal or the same goal but in a different way. Which may also need managing people and how they respond. And all that requires a good level of communication and communication skills. Because then managing people, you will also need to be able to pass way down and influenced them. Nutrients you need those influencing skills and stakeholder management skills as well. That's more for a leader. And you talk about management skills while a leader sets the direction is more people focused. Manager is more tax for cost. But also there's a lot of similarities in order for management if of course, it involves some attributes or ability which are mainly executive unrelated. They just fulfill specific tax in an organization, which is why I said they are mostly tax related. Of course, there are managers who also have people with them, but they focused more. People do the tax correctly. Which means management. Things are agreed. You just need to follow through and leadership teams can be agreed, but a leader can change that direction in order to still get to a better place or better go. Of course, it's simply means for management. Of course, they also are involved in problem-solving when they occur. But basically you management skills look at having technical skills. Interpersonal skills are conceptual skills depending on the level that you're managing. If you are in a lower management level like lead or managing one-on-one person. Technical level. You could just be managing things for yourself on a technical level. So you require some technical skills where you don't have a manager or somebody that you have to manage, or it has to report to you. For example, a computer designer also has this lower level management where he focuses on the skills to do his job. Middle management could be a team lead position or project lead position, where you are using more of the intrapersonal skills or human skills to interact with your team, lead people, guide them in a way that you can get to the end, in a way that is better. And of course, when you go to top management, you're looking at the conceptual skills like decision-making skills, change management skills. And those kind of skills you need. Point because these are vision oriented, strategic oriented for the company. And these are skills you need to keep in mind and also learn over time if you really wanted to go to that level of management and leadership. So basically, leadership and management skills are both related. The crossover a charter. Whichever one you do, keep in mind that you need skills from both parts of the world to do whatever you need to do, especially in your workplace. And you can also apply them in a nice way in your personnel situation. Thank you. 22. Course Summary: Welcome to the cost summary of soft skills. So to summarize, all we have done. We started by introducing you to a use case. Dominic, or seem to have some concerns or issues in how things are going for him and want to be able to improve on his personal side. And therefore, we started with looking at Introduction to soft skills in order to show what it means. And these are skills needed for your personal development. We've compared hard skills and soft skills to show you the difference where a hard skill is something you can gain in a university degree or Lenin in a workshop. But soft skills are not quantifiable. And these are things that you can learn on the job or something that I'm, you can learn by developing yourself. Well, as I looked at importance and application of soft skills where they are important and in which areas of application, like in your professional careers and also impersonal situation, categories and paper soft skills were explained. And also we looked into personality and solve secured over lobbying where you can do some personality dares to define what kind of personality type you are, what are your skills and what are the gaps that you can develop on depending on what you want to develop. And also we looked at emotional intelligence and the fact that you need to start with being self-aware and then discovering your strengths and weaknesses and beauty in a way to delve a little bit. And then we looked at job markets and types of job, um, just to show how job are related to soft skills and the importance of soft skills for different jobs. And so those soft skills which are generic or fundamentals in almost every job and sandwiches specific but are also extremely important for those specific jobs. And then we looked at different types of soft skills in workplaces, telling you what they mean and also how important they are, and some tips about how you can build them or go about them. And with this, we want to come to the end of the course and we say, thank you for listening. And we hope you enjoyed it and we hope you can use the knowledge for improving yourself. Thank you and goodbye.