QUALITY CIRCLES Problem Solving

1. Intro - QUALITY CIRCLES Problem Solving: Welcome. Previously the most anti economic thing we could have done in the business world in the company, wants to close the information valves of our collaborators who had to spend years perfecting their duties and accumulating knowledge. We are jeers of activity and professionalism. The leaders quality circles for group problem-solving, which are used to attain objectives and look and knowledge valve that had been closed for a long, long time. Welcome. I'm David, consultant manager of the firm Garcia low-mass and Alan Perkins, the ADL Corporation for more than 15 years and nearly one hundred, ten hundred days. I have been developing commercial oriented programs, salesforce training in the development of leadership or management in all types of multinational organizations in the business world and all types of economic activity. What does the participant gained in this course? How will he she benefit? Well in the development of knowledge, skills and training to rise their level of efficiency as professionals with this class on quality circles and group problem-solving, we are going to develop a truly essential theme for the realization of our leadership of excellence for the benefit of our entire organization. We will develop this program throughout eight important parts. One group problem-solving, problem prevention. Three, brainstorming for burrito decisions. Five, cos effect in Fishbone. Six, cause effect in block process. Seven, presentation to the management. And eight liters guide for the 10 first meetings of the quality circles. These intensive class, we will develop a series of exercises that will help us to implement this knowledge in our situations. Let's start. 2. Group Problem Solving: Faced with the question how to organize our human activity to achieve objectives? The answer historically was the pyramid. And I say historically, in other words, a few who had the knowledge stood at the top of the pyramid, set the goals and the means to achieve those goals. The means corresponded to the entire set of the rest of the population that was below the vertex of the pyramid. But over time, the knowledge was permeating. More people. We're adding to the knowledge. First the Warriors, then the Boyar see, and then new social classes were incorporated into knowledge. In other words, knowledge permitted from the vertex of the pyramid to the base of the pyramid. Today, due to the democratic nation of knowledge, of teaching, everyone can know. Everyone has access to knowledge. Therefore, what used to be worth it today is no longer worth it before participation was from top to bottom because above there were orders givers and below there were orders receivers. Today, participation is not only sought from the top-down, but also I'm very specially from the bottom up. And if we train our collaborators in a rationale group problem-solving system, which is the quality circles methodology, we will be able to achieve the benefits derived from the following objectives. Objectives and benefits reported by the quality circles within work for the achievement of objectives and group problem-solving. One, promote the involvement of people at work to increase motivation. Free, promote personal development and leadership For reduce errors and rise the management quality. Five, inspired teamwork. Six, take advantage of the synergism that is created in teamwork. Seven, create the ability to solve problems. Eight, built a problem prevention attitude. Nine, improve communications, then develop a harmonious relationship between management and collaborators. 11, develop a great sense of security. 12, promote cost reduction. 13, in short, the improvement of the organization's results. What are quality circles? Group of people who meet regularly to discover, analyze, and resolve quality and other issues in their respective fields of work. What are the origins of the members of the quality circles? The members of the quality circles must be from the same industry or do similar work so that the issues that they choose are challenges that everyone is familiar with. How many members are there in a group? The idea of size is six or eight members, but the size can vary from this minus group of three members, the largest of about 50 members. This I shall never be so large that it does not allow each member enough time to participate in each meeting. Why is the emphasis placed in quantity? Because a high level of quality satisfies customers. Furthermore, an improvement in the quality of management in any firm activity, along with the cost reductions, results in increased productivity and profitability. What organizations can use this philosophy of quality circles for problem-solving. Any organization that produce goods and services needs to involve, involved It's collaborators and awareness of quality. Every business, every industry and every organization, wherever it brought old or objective can greatly benefit from the participation of all the people who comprise it. Is the idea of thing work for group problem-solving, a new idea. Well, years ago, scientists of human behavior, such as Maslow, Herbert MacGregor of quality such as Deming Duran and goto Ishikawa, as well as the guru of management, peter Drucker, who said something as simple but as intelligent as management is people. Management direction is people. They integrated the scientific theories on human behavior with the theories of quality. How are the quality circles for the thing work program for group problem-solving organized. The program is an integrated system consisting of various elements. One, the members to the leaders. Three, the facilitator or all coordinator of the program for the management committee. And how long do work teams meeting last? One hour, once a week or two hours every two weeks. And what is the process? The process consists of five phases. One, the identification of problems to the selection of problem-solving giving priorities. Three, The problem is an lice and rational problem-solving strategies are used in a group setting for the search for a solution to the problem with a strong emphasis on economics. And five, all members of the group makeup presentation to the management to gain their approval. But identification can be done by members, management or experts. But the selection of the pleural image to be solved, its prerogative of the team members. What happens in our Teamwork Meeting? Different activities can be carried out in a meeting. Choose a topic or a problem on which the work be educate ourselves so that our members become more capable of problem-solving. See examine the issues. De, loop for solutions to those issues. E, make presentation and make a presentation to the management with the thing works recommendations, what does our facilitate or do? They have? Facilitator is an internal consultant of the organization and is the person responsible for the coordination, direction, and expansion of the activities of the world themes for the solutions of group problems in the organization. Who should be the leader of that thing? Work? Well experienced, teach us that work teams activities have great chances of success when the middle management is initially in the leadership. The implementation of this system of quality circles for problem-solving achieves rapid acceptance when carried out within this structure that already exist in the organization in which the role of middle management is already designed to carry out a leadership role. What are the results obtained in attitudes? Opinion polls conducted among leaders and members consistently show on animals or near unanimous conclusions of one quality improvement and do elevation of morality. And in all the poles, it is said that the activities of the quality circles should be continuous and extended. When are the members strain? During the meetings of the woodwork that are used both for training and for the study of problems and projects. What are the techniques in which they are drained? The most common techniques are brainstorming, data collection, analysis, analysis, of course effect in fishbone, analysis of course effect in process and presentation techniques. In many organizations, the return of investment of teamwork has been calculated, which is usually between 1, $6. That is, for every $1 invested is obtained $6. But the Director of this company's value even more than the dollars that can be obtain. The improvement in attitudes of all the participants in the teamwork. 3. Problem Prevention: I stitch in time saves nine. Many parents are avoided with a simple precautions that take very little time. Getting vaccinated is a well-known preventive technique. Coat of paint last a long time and prevents rust and corrosion problems. When the members of the quality circle begin to study this topic of prior and prevention. Brainstorming session can be used in which each one presents their ideas about the topic. Programs decreases if we identify ways to prevent them. For example, detailed work instructions make it easy to get the job done right away from the start. The execution of the instructions will be better achieve if they are written in the form of a checklist. As a result, the realization is completed correctly with no steps skipped, and others will be able to pick off where the last one left off. As a technique of preventing difficulties, problems, a member of the working group may propose using more to watch a trained individual performing the job well. Most of the time we do not admit that we make mistakes. Let's work in such a way that we all take responsibility for our activities. Reduce absenteeism, and avoid complications by substitution one collaborator for another, which might lead to an increase in errors. Because what group members participation AAC then define possible causes of problem, warns them of perspective difficulties, costs, and effect analysis can indirectly help reduce errors. These creates an awareness of problem prevention. When a positive effect arises unexpectedly, it is critical to recognize it to ensure that it will continue to occur. Placing charts in the workplace provides everyone with information that helps reinforce problem prevention. Now, a little quiz. After each point. If you want to stop the video and think about the answer, I will give the correct answer right away. One who can propose problems to be solved in the quality circles. A leader, be the members, see the management, d, the personnel employed by the company. Any of the person's mentioned it evolved. And the answer is, any of the above mentioned person's problem analysis sessions are usually lead by a member of the work team. Be the leader, the facilitator, The someone from the company related to the problem. The answer is B, the leader. Three, the most common way to identify the problem is usually a interviews were conducted which each member be written, presentations of the members, see brainstorming. The answer is C. Brainstorming. For beryllium analysis is the responsibility of a leader. They'll either be the director of the company, see the leader and the members D, the staff of the company, ie, any of the person's mentioned it above. The answer is C, the leader and the members. Five, who should select the program that the members of the quality circles should analyze? The director of the company, be the management committee. See the facilitator D, deleted? The members of the work teams. The answer is E, the members of the word them's S6, using that technique known as Pareto. The main problem is identified. What techniques is used next to locate the cause of that problem? The answer is cos effect seven. Sometimes their presentation to management is used to explain the situation of a project that is being worked on. Is this right or wrong? It is right. Eight members of the quality circles shall not engage in problem prevention techniques before all the current problems are resolved. This is incorrect. Nine, the basic techniques of work teams for group problem solving must be adopted so they can be used in the different departments of the company. This is right. Then the person in charge or responsible for the coordination of work teams in the company is known as facilitator. 4. Brainstorming: Brainstorming is a technique for generating ideas in a group setting. Coming up with ideas in a group is almost always more productive than doing so alone. The group graded potential is unlock through brainstorming. It is. This has been checked. It is critical to establish the topic before beginning the work session. For instance, what are the issues at work? Make it as specific as possible better than problems. It is to concretize eight into problems in our work area. Clearer is possible. It is best to follow certain guidelines for brainstorming. Delivered must remember them before each session. Ask each member for ideas on a rotation basis and continue until all ideas are exhausted. Say only one idea per member and turn. Try to get lots of ideas. You can think of something on any lab, say bus. There is no need to approach any concept. It is, isn't valuable. Criticizing or dismissing someone decreases the groups creativity. For many, it may be their first chance to express themselves, which necessitates a certain amount of bribery, must exercise patients. Welcoming all stimulating their ideas is amassed. They require your assistance. Create a relaxing atmosphere for this activity without mocking, laughing, with warm smiles in formality and not mocking laughter. Exaggeration may be a lot of fun. Humor might also help you to be more grid if the sessions begins after the rules have been explained, it might be important to simplify a complex concept from time to time. The leader has the authority to do so, but only with the permission of the person who came up with the proposal. Idea should not be valued in any manner while they are being graded. Nobody should do that. Not the leader, not critical comments and certainly not positive ones. Make no remarks of any type. Separate creativity from judgment. In a nutshell, evaluative phases and creative phases, the thoughts must be written down on the flip chart by a member of the work team. At the time they are expressed. When you run out of ideas, brainstorming is over. After that, the ideas will be submitted to our critical study to limit the number of them, to decrease the number of concepts. Similar ones are grouped to save time. A simple bolting technique can be used. Since the members of the work team know the subject very well. They are the experts in it. First volt put each idea to a boat. The leader writes down each volt next to the idea. You can vote for as many ideas as you want. Only favorable boats are taking into account. No one is asked to vote against any idea. This has been the critical analysis of the ideas of the first boat by experts which saves time cycle. The ideas with the most votes. Members decide how many they want to work on. This way, they focus their attention on the most important ones without feeling overwhelmed by so many ideas. Second volt, both again as before, but now on the reduced number, this is the second bailout. Can you discuss this now? Yes, you can present the arguments for and against an idea. Everyone can participate in the discussion if they want. And when the discussion is over, there is a third boat. This third Bolt is the qualitative bailout. And not as in the first case, the first bailout, which was the quantitative. What topics can be the subject of a brainstorming session? Code of conduct for group members is a February topic for the new quality circles. Some quantitative circles use brainstorming to determine their own goals. Other topics like problem that impede quality, etc. It is necessary to identify the problems that are under the competence and control of the quality circle itself, not the problems of others. You can build a long list of problems they could be dealt with. Analyzing potential problems is very productive. Also brainstorming solutions to problems can be found. Something to remember, if at all feasible, leave the flip chart pages using the brainstorming session exposed so that the members or other individuals can add something. After our brainstorming session, many ideas are hatched. It is often said, let's slip on it. Ideas are racist When using Ruggiero Kipling's on its servants questions, when and where, who and how, what and why. Members of the equator circle can add something to the relationship of the brainstorming session. If a visitor enters during a brainstorming session, you can invite them to participate, but explain to them the rules. Sometimes a member of the work team can lead the brainstorming session. Finally, get used to write down on the brain storming session paper. That topic discussed, the name of the leader or the quality circle and the date. This information is essential for the analysis to half a historical value. Now, I suggest an interesting questionnaire, one in practice, it is not necessarily to repeat the brainstorming rules before each session. This is incorrect. Annotation of each idea that arises is not essential since many of them are not related to the topic that is dealt with the brainstorming session. This is incorrect. Three a member can suggest more than one idea per turn if there is a close relationship between them. Incorrect For members must present their ideas in our rotation manner following the order previously established. This is correct. Five, during any brainstorming session, any type of laughter or hurtful comments on ideas provided will be avoided, correct? Six, if during the brainstorming session, one of the ideas provided causes are some disagreement in another member of the work team, decision must be interrupted to discuss the reasons. This is incorrect. If one of the quality circles groups is too large Example AT members, the selection of the limited group will be allowed so that the brainstorming session can be carried out more quickly. This is incorrect. The brainstorming technique is used exclusively to select new topics for the future quite a circle. This is incorrect. It should also be used to identify problems, cause effect analysis, ways to verify the causes, search for solutions to the problem, etc. Nine, the best way to write down ideas is to write them in a block of nodes. Be on the blackboard, see, on a piece of paper, on a large paper of a flip chart. And the answer is on a large piece of paper of a flip chart. Then the person in charge of writing down the ideas that arise in a brainstorming session has the right to take turns when he or she gets tired? Correct? 11 people outside the work teams should normally be invited to attend a brainstorming session. It is incorrect. We say normally 12. If a member of the World team say sparse, that means that he or she resigns from participating from that moment in the session. It is incorrect. How was it? I'm sure very well. 5. Pareto Decisions: Decisions must be made on many issues in the different phases of the group problem-solving process with the quantity circles by the work teams. To analyze decisions and make decisions. Work teams use Pareto tables. Deciding is difficult, but I, tables makes the process easier by quantifying the data and allowing fact based comparison. But it was a scholar who lived in the 19th century. He graphically represented the disproportional and distribution of wealth among the different social classes. He's 80, 20% rule refers to the concept of deleted importance of the many and the greater importance of the few. The 8020 rule, commonly known as the Pareto principle, stated that 20% of all causes or inputs result in 80% of all outcomes or outputs for a given occurence. The 8020 rule is used in businesses to discover and prioritize inputs that have the potential to be the most productive. Managers, for example, should evolve the most attention to aspects that are crucial to their company's performance once they have been identified. Although the 8020 axiom is commonly employed in businesses and economics, it may be used in any industry, including World distribution, personal finance, spending patterns, and even in personal relationship infidelity. For example, 80% of our company sales are made by 20% of the vendors, or 80% of errors in a company are made by 20% of the employees. Or in a factory, 80% of the waste can be produced by 20% of the workforce. There are several stages in the construction of a Pareto table. A stage one determine the time period that the data collection will cover. Stitch to decide what data do you want to collect. Stage three, design a form that allows you to collect the data. You need. Stage four, collected data on a control paper. Here we have a complete control sheet with the errors detected in a correspondence Department of accompany a stage five using the data from the control sheet, build the Pareto table. This will result in a complete palatal table in which the columns are arranged in descending order. Suppose we have to place the columns in the form of a tall tower. The result will be a tower made of 102 units that will equal 100%. According to the scheme. Stage six, we're going to build the cumulative line. It will reach a height equal to 102 units or 100%. Let's see how we do it. Starting at 0, we extend the cumulative line to the upper right-hand corner of the first column. It is now set at 1128. Continue the line for 26 more units to the top-right, an extension of the second column, do the same with the next column of 22 ones. We are getting closer when we extend the line for the column of 11 units and so on until 100% errors. The cumulative line is completed when it reaches the 100% level according to the percentage scale on the right side. A stage seven, write down what it's about that others will know what to expect if Jordan not their name of the quality circle, theme, date, etc. Similar things must be remembered. The burrito table performs a great job of highlighting the core issues and it does so graphically and with a strong base wall effect. The cumulative line can also help. It is used above all to compare the before and the after of any situation. What do you have to do if you want to determine the percentage of the total that corresponds to a particular column, draw some lines vertical and horizontal as shown on the scheme. Easy subtraction will give us the answer. To compare situations and to know percentages. The cumulative line can be used. Can we talk about money instead of talking about mistakes? Yes, there are times when instead of talking about mistakes, it is better to measure money. Those conducting the analysis may be required to express an opinion based on their unique understanding of a subject. Priorities are set by adding a column with the within. Factor to control Shift mistake column. Next to those points that are not to be changed. The number one is used to waiting factor. The within factor grows when the importance of the single point is increased. To get a new weighting of the errors. Multiply the number of errors by the weighting factor. Why do we use weighting variables in the first place? Nobody wants their consumers to be unhappy. To properly employ waiting, you must first determine what is more valuable to your clients. Another factor for waiting is origins. There are also legal requirements. Additionally, there is a company government pressure. Sometimes our palatal table can contain a large number of columns. Less important columns are often grouped in one column by calling eight other. Be careful, don't forget it. It may be a small but important. Now a question arises. What to do after having identified the most important problem with the body TO table? The answer is summit problem number one to cause effect analysis, to find the real reason. There are endless applications for such a versatile instrument as Pareto. But it will tables are very effective for making decisions. In many cases. It is a good idea to use this technique that has given good results over time. Now, again, I suggest an interesting quiz. One, is it convenient? The Pareto Tables group the minor columns in a column of others. The answer is correct. In theory, the maximum number of columns that should appear in a Pareto table are a six, be ten, C unlimited. The correct answer is C unlimited. Three, the minimum number of columns that mass appear in operator table is to be C3, C4, D, None. The correct answer is A2. For cumulative data graphs facilitate better visualization of past and present situations. The answer is correct. Five, what do we need before building up our data table? The analysis of costs effect problems be the Control Shift. C, the brainstorming technique. The correct answer is b, The Control Shift six. What is the technique we use once the Pareto table has been made? The analysis, of course affect programs be the brainstorming method, C, Control Shift. And the correct answer is a. The analysis of course, affect problems. Seven, that use of the cumulative line is a mandatory be recommended for some applications. See rarely used. The correct answer is B recommended for some applications. But it will chart. The columns can be arranged both in the standing order from left to right or vice versa. The answer is wrong, incorrect. Sometimes it is advantageous and above all, much more real that instead of the data appearing in the number of errors, they do it in an economic amounts. For example, in the palette TO tables. Instead of showing the number of errors, the amount that this error scores should appear. The answer is correct. Ten. Has the placement of the Pareto Tables ever been carried out by order of origins? Correct or incorrect? The answer is correct. 11 often the results through Pareto table immediately lead to the creation of a second Pareto table. This is right or wrong, correct or incorrect. The answer is correct. 6. Cause / Effect in Fishbone: The objective of the quality circle is to facilitate group problem-solving. The problem is shown in the rectangle on the right. Causes are on the left. Some call these the fishbone diagram. The bones often wants to solve all the problems in his area by himself. He sometimes asked for help from people on his stuff. What happens when people get down to work? To participate in the work? If you have a toothache, you don't go to the barber. If you trust someone with your problems, let it be the experts in the company. No one is more expert than those who are working on what their expertise is required for members of the quality circles to support them to analyze. They choose it among those who are in the area of their competence. The study comprises several phases. Phase one, determine the problem. The problem must be defined precisely. Don't solve each other's problems. You are not an expert other than on your own. Phase two. In phase two, the main groups are determined to group the possible causes that are identified. Although the number of poles can be unlimited, four or five polls are usually quite a lot. For EMS are preferred. Manpower, work methods, machines and materials or raw materials. Sometimes our fifth M for money and as six d of territory are incorporated, groups with a lot of experience will consider the possibility of more specific groupings to study the problem. Phase three, participation of the older members of the group team in a brainstorming session to identify the possible causes that generate the problem. Brainstorming works best if you keep to the rules. The leader can summarize them before each session. Half each member express his her ideas in turn. These continuous until all suggestions have been heard. Although a member has many ideas, he, she can only express one per round. If nothing comes to mind, say bus, no idea should be considered as stupid idea. Now evaluation is made during the brainstorming session, nor positive nor negative. Mini ideas arise when using the harness servants of Rudolf keeping questions when and where, how and who, what and the why. Exaggeration sometimes stimulates creativity. Once the rules has been explained, the brainstorming session begins. The process is expedited. If the leader asked a member to write down ideas as they come up, a member can say under which groupings he or she thinks can incorporate his idea. He, she can say, for example, under M for manpower or attitudes. In some cases, of course, can be added as secondary branch of a topic that already appears in the graph. The graph of a complete brainstorming session, we'll show similar ideas grouped. This makes the analysis easier. Our brainstorming session is considered finished when everyone says pass. This point, the cost effect diagram may look like something very over what loaded with ideas. Phase for critical study of the ideas causes produced during the brainstorming session to identify the best and most probable ones. These identification can take a long time as it includes an analysis of their pros and cons of each of the ideas causes. The process can be accelerated by a boat of the members for the costs that they consider important. Experience shows that although this is not very scientific, it works quite well. The leader communicates to the members their right to vote on an idea if they wish. You're going to start by referring to one of the causes, indicating to the members how many of you want to bold on this idea costs. The result is the number of bolts is noted on the diagram next to the idea. This is how the process continues until all the causes have been put to the volt. If there are no bolts for an idea, I put a line through the idea. The causes with the most votes are cycled. There are usually two at least, and sometimes they reach five or six, but there is no fixed minimum. The three causes that have received the highest number of boats are cycled. When the causes effect diagram has the most important causes wrapped in a circle, you can focus on a few causes which is less confusing. Phase five, run the most likely causes in order of importance. To do this, look at the ones that are cycled. Tell members to vote only for those causes. Sometimes the cost is surrounded by a cycle can become effects. It is not normal to do so, but sometimes circumstances may advise it. You have to both the number of boats are written next to each course, at the priority next to each course. So what discussion of pros and cons and new boat, sometimes the result of the boat is displayed in operator table. Phase six, the most probable cost is examined to verify it. Sometimes it is easy to verify. Other times it's taken a long time, but it must always be done. The main cause is numbered one. It is the one we want to verify. A brainstorming session is a good way to do it. Members are asked to present their suggestions on how to verify it. There is a follow-up to cause effect analysis. The recommended solution, cost effect analysis makes it easier to discover, verify the true cause of the plural name. Now, you can prepare a recommended solution. Members are encouraged to identify always ways to correct the problem. An excellent opportunity for a brainstorming session. Sometimes we get a pleasant surprise when something suddenly takes a positive turn. If we do not find the course, there is a rigs that everything will return to the way it was before. Use cause effect analysis to find out the causes of this good program. Now again, I want to suggest an interesting questionnaire on this topic that we have just developed with a series of approach looking for the correct answer. One, the problem under analysis must be generally enough to stimulate the attendees and get suggestions about the possible causes to be made. Very broadly. It is right or wrong, it is correct or incorrect. It is incorrect. As a rule, it is advisable to specify the problem to be analyzed as much as possible. Before proceeding to the brainstorming phase. In the analysis course Effect problems. The brainstorming rules will not only be repeated if new members or visitors attend. And what do you think? Incorrect? Three, therefore, m's in the cost effect system of Fishbone refers to one manpower, two methods, three machines and for materials. Is this correct or incorrect? It is correct for the causes that are suggested must be related to the problem. Otherwise, it will be better not to include them in the list. What do you think? This is incorrect? Remember, you have to separate the creative phase from the evaluative phase. Five, the analysis of costs effect problems is always carried out under the direction of the leader. And what do you think? This is incorrect? Another member, if necessary, can momentarily occupy the position of the leader as a training system for future leaders. Six, how many causes should be cycled during your study phase? A1, B3. See theoretically unlimited. The correct answer is C, theoretically unlimited. Seven, the discussion of the suggested causes can be carried out during a brainstorming session, be before or after the boat to determine the main possible causes and see during the verification phase, the correct answer is B before or after the boat to determine the main possible causes. The verification phase in the analysis of course effect problems is a compulsory, be recommended. See, rarely used. The answer is a compulsory. Nine. Normally the technique that immediately follows the analysis, of course, an effect problem is usually brainstorming. Be the control sheet. See the Pareto chart. The correct answer is a brainstorming, both to verify and to search for the solution. In the order of priorities, the cost effect analysis should be developed in A2 Blackboard, be a block CLR sheet of flip chart paper. D are projector. The correct answer is C, a large sheet of flip chart paper. What was the result of this interesting quiz? I'm sure, Very good. Okay. 7. Cause / Effect in Block Process: The block process cause effect analysis of problems provide an effective method of reducing this technique. The process analysis is similar to the basic analysis, but it also has differences. The process take place in several phases. Phase one is identify the problem as a currently as possible, as a basic analysis phase to determine the sequence of the process. It is usually starts with the first step or block and then others one-by-one. Sometimes it is can be easier to start backwards from the problem backwards in the blocks. An example, being late for work is a problem. A. The first sequence is AC. We call it Get ready. It includes activities from waking up to getting dressed. Be the second is called Eat, includes breakfasts, activities. See the third and last one is called driving, describes the tax from breakfast until arriving at work. Phase three, brainstorming session. All members suggest causes. Brainstorming is productive when the rules are followed. Rotate idea, one idea per person, no kind of criticism, etc. Once the rules has been explained, the session begins. The process goes quickly as a member writes down ideas as they occur under one of the forams, which are noted on the chart. And in our book. Let's go back to the example. Focus only on the Get ready block, brimstone, why the person is late for work, then do the same thing with the heat block. Then the same thing with driving. When everyone says pass, the brainstorming is over. Phase for the ideas produced in the brainstorming are criticized and analyzed to select the best ones. Each cost must be evaluated to quantify it, this takes time. As time is money, scarce, voting, it is fast and gives impressive results. The leader communicates to the members that they can vote for the ideas they want. He points to a cos and ask how many wanted to vote for this course. The result of boats is reflected in the diagram. This is how all causes are voted. If any of them did not get volts, it will be grossed out with a line. The most voltage are cycled, usually two or three, but can be more. In this case, the three most voltage are marked. This is the diagram with the main causes marked phase five. In this phase, the cost is studied in phase four are classified in order of importance. Examine only the ones inside the cycle. The market causes will be bolted on the members. Only the marked ones. Record the boat next to the course voted. Run them according to the number of bolts are member can interrupt this session to speak in favor or against both in phase four and phase five, but never during the brainstorming session. Sometimes the results are arranged in a Pareto table. Phase six, the cause that seems most important is studied to verify this assessment. We want to verify cos number one for this brainstorming. Follow up, the recommended solution brainstorming session to identify alternative solutions, discuss pros and cons to find a consensus. They select solutions are part of the presentation to the management. Things to remember. In brainstorming, concentrate on one group block at a time without trying to jump from one block to another. How to save time? Is it is obvious that a group of blocks is the origin of the true costs. Suppose we want to focus on the IED block only. Faces 45 must be done concentrating on the same block. The blocks are part of the sequence, but sometimes they are not. This reflects the development of the process. Sometimes members one to investigate what happened between block on lock. For this brainstorming. Finally, indicate the date, name of the leader or the work team, the topic discussed, etc. Questionnaire. One, the cost effect analysis is equal effective in its application both administrative and in production, sales, marketing, etc. Is this right or wrong? This is right. It is preferable not to allow discussion during the voting process on the most likely causes. In order not to show this chord, it is right or it is wrong. It is right. Three, the exact determination of the program subject to analysis is the task of the leader. Members only participate once the brainstorming technique has begun. Is it right or is it wrong? It is wrong. For in the cost effect process, identification and sequence of the blocks proceeded, the determination of the problem. Is it right or is it wrong? It is wrong. Five, in the development of the cost effect system, it is not mandatory to submit each block to a brainstorming session in the same sequence in which the work is carried out. Is it right or wrong? It is right? Six, discussions of all the ideas suggested during a brainstorming session should take the place before or after the boat or not during the process itself. Is it right or is it wrong? It is right. Seven, the cost effect procedure, while the brainstorming phase is taking place, the ideas can be directed towards any existing block. In other words, it is not necessary to submit the blocks one by one to the brainstorming session. And what do we think it is right or wrong? This is wrong. In the cost effect procedure, the brainstorming session is mandatory for all the blocks. Even if the group is sure to have, to have discovered the true cost. Is this right or wrong? This is wrong. 8. Presentation to Management: Presentation to management is a team effort. All half worked on the analysis. Everyone is encouraged to contribute to the presentation. Communicating is an essential reason in the presentation to management. Why not just give a written recommendation? For the following reasons. One, this may lead to misinterpretation. It does not have the impact on our face-to-face presentation in both directions. Three, does not allow adequate recognition of members. Efforts for our solution is recommended for the problems that have been previously identified and analyzed. Use a checklist to make sure everything is prepared, such as a electric cable extension, HDMI, etcetera. Be a flipchart. See our projector and a screen if necessary, D, etc. Starting at the scheduled time makes a good impression. Half an agenda, a timetable which includes all the points to be discussed, as well as the names of those present. Each participant should receive a copy of that agenda. At the beginning of the meeting, introduce each member. They should intervene as presenters, the large number of people, each one must be presented before starting their intervention. Chart shuts us burrito and cost effective charge will help you get your message across quickly and make a good impression. It is preferable to use the graphs as they are, using the same ones that were developed in the analysis sessions, as well as being more comfortable. It asks attached of realism. Presentations can be made without a special aids, but effectiveness is increased if certain aids are used, like a flip chart and overhead projector or TV, significant flip charts sheets can be fixed to the wall. Alpha cycle member pin them to the wall as you finish your presentation. They will serve as a reference for all transform the words into graphics. And thus, you will avoid frustrations and wasting time with the public to understand even better your message. Images are always superior to mirror written words. Some many graphs and tables can help you follow the agenda and avoid destructions and interference if you can, if possible, bring samples on what you are exhibiting and give them to the public promptly so everyone can see, touch and examine. Few things are better than these to clarify a message. Be proud of what you have achieved. Talked about it, the public ones to know their success. Thank everyone who has helped with the work of the quality circle. That's fine. You will be fine. And those who helped you to show your confidence in our ongoing when, when collaboration. What level of management shoulder presentation be addressed to the director to whom the leader's report. Encourage them to ask you questions to make sure your message has been understood, or ask yourself to make sure everything is clear. Oral Expression techniques, public speaking techniques will have to communicate effectively. Don't hide your enthusiasm. Enthusiasm is contagious, and control your stage fright. A pre-performance. Rehearsals diffuses tension. The stage fright, I'm paves the way for the performance to run smoothly and effectively. Remember there is no substitute for thorough preparation. The presentation to the management is a splendid opportunity that the members of the quality circles have to communicate their ideas and their results to the management. It is a worthwhile experience for everyone. Questionnaire. One presentation should be made by a deliver only be the leader and his deputy. See the leader and his members. The correct answer is C, The leader and his members. It is not necessary to commission a professional to prepare the graphics to be used in that presentation to management. It is right or it is wrong. This is right. Three presentations to management are used to provide recommendations to management. The reasons may be, Let's think current situations of a project or maybe a fail for the duration of the presentation to the management should be preferably a about three minutes, be 60 minutes, or see only the necessary time? The answer is C, only the necessary time. Five, determine at least four kinds of graphs and tables. One pareto to control sheet, three, cos effect. And for scatter diagrams six, the original diagram, of course, effect method is usually very confused during its development. It is recommended to clean it up, removing all kinds of confusing elements that are not necessary before proceeding to present it to the management. Is it right or is it wrong? It is wrong. Seven, the one who directs the presentation before the management is always, usually the leader. Is it right or wrong? It is right. Eight, name three methods in addition to graphs or tables that will help management to clearly understand the presentation. One product presentation to photographs, images, free, base it work area nine. Who should introduce each speaker before the next intervention? The leader or the previous speaker, deliver. B, each speaker. C, optional. A, the leader. The presentation to the management offers the advantage of being able to invite the highest director of the company and go directly to him requesting firewall decisions. It is right or it is wrong? It is wrong. 9. Leader's Guide for the First 10 Meetings of the Quality Circles: I understand that this may seems redundant, but we must remember this information. First meeting. Welcome members and guests. If there are any, introduce the facilitator coordinator and the guests. Explain what the quality circle is. Communicate what the organization's goals are when implementing quality circles. Briefly describe how teams work. Tell members that they will be trained in problem-solving strategies. And that they will choose programs from the work area to turn into teamwork projects. That they will search for answers and they will offer them to management. Explain what the management committee is and point out the names of those who make it up. Explain how the facilitator coordinate will advise the quality circles. Tell everyone that you are going to get them out of teamwork. Give members some information about the training topics. Instruct them to understand the first question. Tell them what techniques they are going to be trained on. Discuss problem prevention. Tell them that at the next meeting, brainstorming will be covered. And a code of conduct will also be built by the quality circle. Thank all for their attention and collaboration. Indicate the day, time and place for the next meeting. Next time, if you want named someone to take the minutes. Second minute. Hello everyone. Ask someone to take the minutes, read the minutes of the previous meeting to approve it, review everything that was done in previous meetings. Now I explain what brainstorming is. Emphasize it's important and it is the most used activity inequality circle. Prepare a flip chart sheet with the title code of conduct. Here are some points that other world themes have included in their codes of conduct. Attend all meetings on time, pay attention and show respect for the views of others. Make everyone feel part of the group. Decides ideas, not people. Be very open to the ideas of others. Maintain a friendly attitude. Look for the married in the ideas of others to ensure that grade is given to those who deserve it. Avoid conflicts during meetings, never tried to dominate others. Maintain a friendly atmosphere at all times. First, look for causes, then solutions, price progress, no matter how small, encourage others. Now we'd have to do a brainstorming the code of conduct, both on the most important ideas. Following the Voting, the proposal for the team's code of conduct, our prioritize and listed in a descending order of relevance. Usually a code of conduct contains about ten ideas. Now we write our new code of conduct on a flip chart sheet, enlarged letters for everyone to read from their seats. This code will always appear in public at all quite a circle meetings. Tell members to start thinking about the possible problems in their area of work. Announced the day, time and place of the next meeting. Thank everyone for their systems and collaboration. Make sure that someone does the minutes and check with the facilitator. Third meeting. As always, welcome members and others attendees, if any, read for approval the minutes of the last meeting. If they weren't, themes are solve problems. They need data. Sampling techniques facilitate obtaining the necessary information with minimal effort. Begin the process of selecting an issue for the quality circle to work on. For example, programs that prevent or hinder the quality of management in our work area. For this indication, make a brainstorming session, indicate the date, time, and place for the next meeting and discuss with the facilitator. Fourth meeting. Members and guests if there are any, read the minutes of previous meetings on submit them for approval. Members should be a word that much of the data they need already may exist in other departments. We're going to continue with the process already began in previous meetings to select a world project for the quality circle if the brainstorming session was completed in previous meetings. Now we are going to choose the problem for the work team to study. Let's have a boat. Attention. Select a program that is entirely under george jurisdiction and jaw control to select a problem that can be analyzed by the group and solve relatively easily. And in a few meetings, dry if it is possible to assign tasks to the group members. Tell them that at the next meeting, we will talk about decision analysis using Pareto. Announce the date, time, and place for the next meeting. Thank everyone for their systems and collaboration and check with the facilitator. Fifth meeting. Members and guests if there are any, read the minutes of previous meetings and submit them for approval. Now introduce the topic of decision analysis using Pareto. The word Teams has to decide according to the data collected. The so-called Pareto technique is the one way to make that decision. With Benito, it is clear what it is important. Few things are important, many are trivial. This is going to be seen with the strong visual impact that palatal provides. That IC, strong visual impact is compelling communication. Say we'll learn how to evaluate the reasons of programs at the next quality circle meeting. Tell them the day, time, and place for the next meeting. Remember, do not forget to make the minutes of this meeting. Thank everyone for their cooperation and check in with the facilitator coordinator. Sixth meeting. As always, welcome everyone and introduce guessed if there are any. Take a few minutes to read and approve the minutes of previous meetings. Review the Pareto theme, introduced the topic cause and effect analysis in fishbone. With pareto, we have been able to select the problem, but it must be analyzed to get the real costs. The grouping of the forams is not the only possible one. If there is another appropriate way of grouping eight can be used. Now we're going to work on the topic chosen as a problem to be analyzed by the quantity circle. The idea will be to be able to apply the cost effect analysis, but it may not be time jet. In any case, let's review the work plan that we established in previous meetings. Say that in the next meeting we will study the processes, blocks of cause and effect, indicate the day, time and place of the next meeting. Do not forget the minutes of the meeting. And if it seems convenient, consult with the facilitator. Seventh meeting, read everyone and read to approve the minutes of previous meetings. Review the previous topic of basic cost effect analysis in Fishbone. Now introduce the topic of this meeting, cos effect process in blocks and its analysis members that it is a barrier of the basic cost effect analysis that we have already known. Now we're going to continue with the quality circle project. If possible, the analysis of the process of cause and effect can be applied to the topic of the quality circle. If not, give a practical example. If there is not much time, do it briefly. Say that at the next meeting, we will focus on the presentation to management. I end as always, by thanking everyone for their collaboration and saying where and when the next meeting will be. Do not forget the minutes of this meeting. And also, if you think it's convenient, command with a facilitator. Eighth meeting, welcome everyone and reading an approval of the minutes of the previous meeting. Review of the subject process causes effects blocks. Introduce the topic presentation to management. Emphasize the importance of this communication to the management to get their acceptance, support, and implementation of the solutions to the parameters chosen and analyze by the quality circle. Management will want proof of the necessity of what we are proposing. Let the members know that they will all take part in the presentation to the leadership and that they will have time to prepare well. And how is our product going? Now you can set the date and time of the next meeting. Thank everyone for their collaboration and consult with a facilitator if required. Ninth meeting. All attendees and introduce guest. Reading an approval of previous minutes, review the topic presentation to management, work on the cycle Project, Rebuild the action plan that was established. Announce the date and time for the next meeting. Thank everyone for their presence and collaboration. Somebody prepared the minutes and command with the facilitator coordinator. 10th meeting. Welcome. All introduce guessed if any, reading and approval of the minutes. Work on the group project, review the action plan, and it ends as always, the 10th meeting of the cycle has been the first which node time has been dedicated to training. But there is no difficulty in repeating the topics from time to time. To understand more and more clearly the problem-solving techniques of the quality circle. When teamwork has been going for a long time, things change. The structure of the meeting is simply replace by authentic teamwork. This will also happen to your cycle. With this, we close the quality circles process that we allow us to increase our efficiency until another time. Greetings.