Process Mapping for Absolute Beginners with Draw. io

1. Introduction: Hello, and welcome. I'm Ashley, and I'm excited to guide you through this quick, yet powerful course on draw dot AO. If you've ever thought about mapping out a process, but not been sure about where to start, you're in the right place. Over the next few lessons, we're going to dive into the essentials of draw dot AO, a fantastic, free to use tool that makes creating process maps not just possible, but surprisingly easy, even if you've never created a process map before. I'll be showing you how to go from zero to an absolute diagramming hero in no time at all. By the end of this course, you'll have the skills to create clear professional process maps that can save time, improve efficiency, and help you work through complex ideas with ease. Plus, I'll be sharing some practical tips along the way to make sure you're getting the most out of the tool. Here's what we'll cover. In lesson one, I'll introduce you to draw D AO, show you where to find it and how to create your first diagram file. We'll talk about how to save your work, whether you prefer storing files locally or in the Cloud. In lesson two, we'll take a tour of the draw do AO interface. I'll break it down into the basic sections a beginner needs to understand and show you how to manage the pages of your diagrams. In lesson three, I'll walk you through the four most common process mapping symbols, terminators, activities, decisions, and connectors. So you can start creating your own process maps straight away. In lesson four, we'll put it all together. We'll map out a simple everyday process which I hope all of us have experience of managing our laundry. We'll see how what we've learned all comes together in a real world example. Finally, in lesson five, I'll show you how to export your process as a PDF. I'll show you how to share your draw DO files with others so that you can easily collaborate or present your work. So if you're ready to sharpen your process mapping skills and gain confidence in creating effective diagrams, let's get started. 2. Accessing Draw.io: Hi. In this lesson, we're going to introduce you to draw dot IO, show you where to find it, and how to create your first file. So the first thing you need to know is draw dot IO is a web based application. It is possible to have a downloaded version, a desktop version of the application, and we'll talk about that later. But for now, we're just going to focus on the web version. So head over to your browser, and in the search bar, just type in drawO DRAW IO, and it Enter. And that's going to take you straight into the web application. There's no sign in required. You can start using it immediately, and it's completely free. The first thing you're going to see if you've never logged in before is an option as to where you want to save your files. Do you want to save them on Google Drive, One Drive, Dropbox, Git Hub, G lab, or there's an option there that says Device. So that's your local computer. That's your local hard drive. So for the purposes of this demo, I'm going to choose Device. And I'm going to save them on my computer. If you pick the wrong option, or you want to go back and change what you selected. In the next screen, there's a link at the bottom that just says Change storage. So I'm going to click on that, and you can see it brings me back to where I was. So I'm going to click Device again. And here it's asking me, do I want to create a diagram or open an existing one? So I'm going to choose Create Diagram. On the next page, this is where I give my diagram a name. So at the top they're highlighted in blue, you can see it says Untitled diagram, so I'm just going to call this my first diagram. And you can see the file type there is Draw IO. Then it gives you an option to pick a template. Now, nine times out of ten, you won't use a template, you'll normally just want to start with a blank diagram. So that's what we're going to do here. Blank diagram is already selected, and we're just going to click Create. So now it's asking me where exactly on my computer, do I want to share that? Sorry, save that file. So I've got a file set already, but you would navigate to wherever you want to save it, and the file name has already been set up in the last step so that we can just click Save. And now we've got a diagram. We've logged into Draw IO. We've got a blank diagram in front of us ready to use. So I think the best thing to do would be for you to follow along, see if you can do that yourself and get to this point. If you prefer a desktop app, the first time that you sign in here, you're going to see this pop up at the bottom of the screen that says get desktop. So if you click on that, it will send you to a place where you can download the desktop app, and I suppose that makes sense if you don't always have access to the Internet. And that's it. Let me know how you get on. 3. Draw.io Orientation: Hi, welcome back. In this video, I'm going to give you a quick orientation of Draw IO, so that you're familiar with it and you know where to go to get the things that you need. I'm not going to go into a huge amount of detail because this is, of course, a beginner's class, and I'm also going to talk to you about pages. So let's jump over to the application, and I've got a blank document open here on the screen. So if I scroll up and down with the mouse wheel, I can see that I've got the edges of the document on the screen there. This is what I call the Canvas area, and we'll talk more about that as we get into creating our own process diagrams. On the left hand side, we've got the Shapes library. So at the moment, I've got the general tab open there of the general library, and these are the shapes that we'll be typically using all the time. Then below that, there's some other libraries as well. So if I click the drop down next to Basic, I can see more shapes. If I click the drop down next to, let's say flow charts, I can see more shapes there, and so on. If there was things there that I wanted, things that I can't see there that I wanted, I could click add more shapes, and there are more libraries available. This is the shapes panel on the left hand side. The right hand side, we've got I call it preferences. I think in the system here, they call it properties. Let's just check if I click this icon here, format, sorry, they call it format in Dra AO. So whatever you have selected at any particular moment, the options on this right hand panel will change. For example, if I've got a square selected on the page on the right hand side, I'll be able to control the size of that square, the thickness of the borders, the color of it, all of those kind of things, they will all appear on the right hand side. So once you put something on the page and you click on it, That's where you go to really tweak the settings of that particular object. That's really all I'm going to say on this because you'll learn more about that as we go along. Along the top of the screen, we've got the tool bar, and this is typical to any application that you're using, and there's a file, edit, view, arrange, all those kind of options. Typically, we won't really be using those options very often. More than likely, you might be used to using copy and paste, things like that, obviously. Under edit, like most applications, or you might want to use file to create a new document, save what you're working on, export it, which is what we'll talk about in another video, and also maybe change the size of the page. If you are planning on printing this out, you might want to come into the file and go down to page setup. So you can click on Page Setup. You can see here this is an A four document and it's portrait. I could change it to landscape or I could select A three maybe from there and then click apply. I've just made that portrait. You can see now, you can see the edges of that, or if I go up here, I can zoom out, you can see that a bit clearer. So that's now an A four document in portrait orientation. That's not really important, as I said, unless you're planning to print it out and we'll get into why that is later on. If you want more space on the screen, if you feel that it's very cluttered, if you've got a lower resolution screen, particularly, then what you might want to do is hide some of this information around the edges. Typically, you won't want to hide the shapes and the preferences or the I have to go and check again, what they call it here, the format options because you'll be using those all the time. But there is the option there. So if I go up to these icons on the top right corner, you can see there's an option there to go full screen, and that hides the bars at the side. Also, if you notice the draw IO logo has gone away from the top, so it's just given us a bit more space. I can click that again to bring them back, or I can hide them individually by clicking that icon there for the one on the right. Or on the left hand side, I can click on this, and it's the same thing here with these check box. If I uncheck shapes, shapes disappears, if I uncheck format, if I uncheck rulers, you can see, you can just play around with that yourself. But typically, you're going to need the things along the bottom. This last one here is just that hiding the draw IO logo, basically. And just giving you a little bit of extra space along the top. That's pretty much it for this video. The only extra thing I'm supposed to say is there's an option at the bottom here where it says pages, page one, and you can add page two, page three, as many pages as you like. This is like an Excel document or a spreadsheet document where you have tabs along the bottom. You can have multiple pages on a single tab, and we will talk about that later. Or you can have a single page on a tab and you can add additional tabs for each page. I feel this is getting a little bit complicated now because we're not really getting into why you would want to do that. But if you just think of it like an Excel document where you want to keep certain types of information together, that's how I visualize it personally, so you can have one process in page one, another process in page or tab two, another process in Tab three. And you can rename those as well. I think you can double click on them yet and just rename. Okay. That's it for this video. Go into the system. You should have created a blank document at this stage, have a little play around with those settings, and then you'll be ready to move on to the next one. 4. Process Mapping Symbols: This video, I'm going to introduce you to the four symbols that you need to create your process maps. So there are loads of different standards on process maps. There are loads of different shapes that you can use. But the shapes and symbols that I'm going to share with you today are really considered quite universal. And if you were to show a process map with just these shapes to somebody who is experienced in process mapping, they would definitely understand what you were trying to get across with your process map. So let's jump over to the screen. These are the four shapes or symbols that you need to know about. So you can see there that there's a terminator. A terminator goes at the start and end of a process. Normally, we or quite often, normally nine times out of ten, we would label a terminator start at the beginning of the process. And we'd label it end at the end of the process. So that gives us a definite boundary for the start and end of the process that we're trying to describe. You can find on many processes that there are multiple end points, so multiple end terminators because the process can split into branches, but there is normally only one starting point. The next shape we've got there is an activity, so it is what it sounds like. Any activity that takes place in our process is represented by a rectangle, and we normally describe in that rectangle what's happening. The next shape is the decision. This is a diamond, as you can see, and when we have a diamond is when our shape shape, process normally splits into different branches. A diamond decision point, Diamond decision point would normally have the question in the middle of it, and it would quite often be a yes, no answer, and each branch would be labeled, yes or no, and the process as you're reading through that process map, you would decide then which branch you're going to follow. It is possible to have more than one branch, sorry, more than two branches coming off of the decision point, but quite often it's normally only two. The final symbol that we can look at here is the connector. And this is literally just an arrow, a line arrow, which tells us the flow of information, the flow of that process. We might have situations where we get to a decision point, and the outcome of that decision is that we need to go back to an earlier part of the process, at which case, an arrow would be drawn going out of the decision point out of the diamond up to the relevant activity. And the arrow will tell us which way that needs to go. Because if you imagine you went to that activity and you had a line going maybe down and a line going across and down to a decision point. You wouldn't know what you were supposed to do there. Were you supposed to carry on down or were you supposed to go across down to the decision point? By having the arrow head on there, it just tells us that we can only go one way. So they are the symbols that you need to know for process mapping, and in the next video, we're going to talk about actually using those to create our first process map. 5. Process Map Example: In this video, we're going to bring together everything we've learned so far and create our own process map. Now, I was thinking, what would be an interesting example to do? And typically it's making a cup of tea. But that's getting a bit old now. Let's try something that we've all had experience of and that is taking out the laundry. Let's jump over to the screen and have a quick look at how this is going to look in the end. This is the process map that we're going to end up with eventually. You can see that there's terminators, there are decision points, There are activities, and there's quite a lot more to empty in your wash basket than you probably think. Let's start by adding a new tab along the bottom, although it calls it in here a insert page. We've got a blank page, and what I like to do is just zoom in a bit. This is just an A four page now. To start things off, we're going to use a terminator. Now, there's one little caveat here, which I haven't mentioned before. Normally, I use these symbols up here, but there isn't actually a terminator symbol. So what we can do is we can adjust this rounded rectangle one. The alternative is to use another set of symbols further down called flow chart, the flow chart library. But there's some little quirks to that as well, and I just I just find it easier. They're there already to use the general ones. So we're going to click to add a shape, click on the shape you want, and in this case, it's the rounded rectangle. When that appears on the screen, you'll see that there is a small orange diamond. If you just click and hold your mouse on that and drag it to the left, you now have a terminator and it's as easy as that. Anytime we want to use that symbol now, we're just going to duplicate this. Let's just move it up to the top. Now, as I'm moving that around, you can see an orange line appeared on the screen, and that's just telling me that it's dead center on the screen. If I drag it down to the bottom of the page or near to the middle, I should say, you'll see another one appears, there we go, telling me that it's dead center in the middle as well. So that's just a useful little tip for you to know that there are these guides that appear, kind of smart guides to help you lay out your process really nicely. A terminator, as I've said before, is the start and end of a process. So I'm just going to label this start and to label any element on the process map, all you need to do is click on it once and you can start typing. I'll just show you if I click off to deselect it and click on it once to select it, all I have to do now is type start. Okay. So, the first thing on our process map about emptying our laundry basket or taking out our laundry is, is the basket full because we might not do it if it's not full. So we need a decision. Remember, now a decision is a diamond. So I'm going to just click on the diamond symbol. And that will pop onto the screen. I'm going to move that around just to make sure I have it dead center. There we go, and I'm going to connect the start terminator to the diamond. To do that, I just hover over whichever shape I want to start my connection from. You'll see when I do that, there are a number of connection points that show up as little blue circles. When I hover over one of those, you get a like a larger green circle. When you see that, you can just click and hold your mouse and you can drag and an arrow appears. This is your connection arrow, your connector. Do the same to connect it up to another shape? I can just go down and when I see that symbol appear on a connection point on that shape, I can just let go and it's connected. The benefit of this is if you do it that way, when you move the shapes around, they stay connected, which is really nice. From this decision point, I need to ask a question, and I'm going to ask myself, is Basket full question mark? Okay. Sometimes you might notice that the text goes slightly over the edges of the diamond or the shape if you've got a rounded corner or a diagonal corner. There's really only a couple of things you can do to that. One of them is to click in to the text, and you can see the cursor flashing. I tend to do is just delete the last space, and then I hold down the shift key on the keyboard and hit return. And that just puts that bit of text on a new line. I find that makes it just a little bit tidier. It's only a very small detail, and it's up to you whether you do that or not. So I'm just going to click, I'm going to hit backspace on the keyboard to put it back how it was, and we're just going to continue like this for now, even though it's going to really annoy me for the rest of the process mapping. So is the basket full. If it is, then we want to take out the laundry, but if it's not, we probably don't want to do anything. So I'm going to duplicate this terminator by just right clicking on it, and there's an option there that says duplicate. And I can drag that to where I want it, which is just beside. You can see the smart guides there. If it's a blue smart guide, it's just telling me that it's lined up to that shape or that connector. So I'm going to put that there, and I'm going to do the same draw a line out from the diamond. Out to the terminator, and I'm going to rename the terminator, just going to click into it once and start typing. That's one end. Is the basket full? If it's not full, then let's just end the process there. We need to tell the person reading this that this branch, this connector means that it is not full. I just click on the connector once and I can start typing. Like we've done before, I'm just going to type no. And click off, and that's done. Again, it's useful because wherever I move this shape now, I'll have that label on that connector. So the other option then is that the basket is full. In which case, we probably want to take it to the washing machine. So let's click on an activity symbol, which is a rectangle. And that will pop onto the screen. And you can see when I did that, it went on top of another shape, and that's no big deal. That's absolutely fine, but it might be confusing if you've got lots of shapes on the screen. So another way that you can do this, and this is a good example of how to delete a shape. I've got it selected there. I can just click backspace on the keyboard or hit backspace on the keyboard. I can also drag and drop the shapes onto the canvas wherever I want them. Okay, so I can just drop that there. So in this shape, it's already selected, so I can just start typing. I can type take basket to washing machine. Now I want to connect the decision to that activity or that action that has to happen. I'm going to do the same again. Look for the connector and drag and drop. While I have that connector selected, I'm also going to type yes. We start up here. It flows straight into the decision, which is, is the basket full? If it is, go right, if it's not, go left. Take the basket to the machine. The next thing we probably want to ask ourselves is, is it a mix of lights and darks because we don't want to mix our lights and darks? I can just click and drag a diamond in below that action. I can say mix whoops, mix of light. And dark question mark. I'm going to connect those two up again by just clicking and dragging down. And so if there is a mix of lights and darks, we need to do some separation. And we probably want to know first, are there more lights or are there more darks? Because probably we're going to put on whichever one we've got the most of. So let's now drag out another symbol, which is going to be separate lights and darks. Let's go to the rectangle. And type separate. Lights and darks. Now, that's slightly off center, so I just like everything to line up. I'm going to drag a line out to there. So mix of lights and darks, yes. And then below the separate lights and darks, we want a new activity, a new decision, which is, are there more lights or darks? So I'm going to click on the diamond again, line it up. Connect it. Click onto the diamond and type more lights or darks. Now, remember, a diamond is a decision point. So we don't have to say yes or no, we can add other words as well. So I've just noticed here one small error though. Oh, no, it is connected. I thought that that wasn't connected. So What we can do here, make sure that's in the center nicely, there we go. Are there more lights and darks? If there are more lights, then we want to put the lights into the washing machine, so I'm going to add a new action. And I'm going to say add lights to the washing machine, and I'm going to drag a line out from the diamond to connect onto that. I'm going to do the same. In this case, actually, I'm just going to duplicate this because it's almost exactly the same text over to the right. Drag out the line, the connector. Click onto the box. This time, I just want to change a small bit of that text. I want to add darks to the washing machine. I'm going to double click which selects the text, and now I can click into the text and I can just delete lights and change that to darks. Click off. Now, we've got these two connectors and we need to label those. Remember to label a connector, we just click on it, and I'm going to type lights. And on the other one, I'm going to click and type in darks. Okay. So there more lights or darks, if there are more lights, go left, if there are more darks, go right. So either way, these processes, these branches are now going to converge below because regardless of which it is, we're going to probably add detergent to the washing machine. So let's add a new rectangle below, and type into that. Add detergent to washing machine. And in this case, it doesn't really matter. For the purposes of what we're doing here, simple process maps. I'm actually going to put it over here because you'll see in a second. I can drag and connect onto that side there, I can drag and connect onto the top here. And if you remember further up, we've got is there a mix of lights and darks? Because if there's not, we can just add whatever we've got straight into the machine, and we can skip this decision point here, so we can just go to the edge of that diamond. Normally, the when you're using a decision point, normally the branches of that decision point come out of the pointy corners, so that's what we're going to stick to, and I can come and connect that down here. Now, it is possible. You can see that line there is very close to the other symbols, and if you want to just neaten that up a bit, you can hover over the line on one of the blue dots that you can see, and you can just drag and pull that out. That's a bit nicer. The only thing you need to be aware of now is that what the system has done is it's pinned it into place. If I move this activity now, You can see the arrow, the connector from the left hand side and the top are behaving quite normally, but the one on the right isn't behaving normally at tool. It's going straight down the side and it's pointing down. That's because of the way they you've asked the system to move this line and it's pinned it into place. If we want to fix that, let's say we wanted it here for some reason, we can right click on that line because this will happen if you are moving the lines around, and there's an option there called clear way points, and that removes any pins that you've put in there. Let's do clear waypoints. And now we can see that that's behaving a lot more normally. Once we've repositioned it, we can go back to that other line and just put it where we want it. Let's add a label to this line coming out of the question, mix of lights and darks. So we'll click on that line and we'll say, no, there's no mix. Now, you'll see what it's done is it's tried to put it in the middle. And that's fine. That works. It tells us the story of what's going on there. But I'm, as I've said before, very particular. I like to move that up to just beside the diamond so that I'm always clear exactly what is happening, what the decisions are. To do that, you click on the line on the connector, and you can see where the text is, there's now a yellow or orange diamond, so you can just click and drag that to where you want the text to be. I might want to put the text there. And that has moved that up there, so we can click off, and that looks great now. After we've added the detergent to the washing machine, we might want to add another activity, and that would be to select the program. The washing program. On the machine and then one more to start it. Now, I've just used a shortcut there to add that one. You may or may not be familiar with keyboard shortcuts. If you click onto something you want to copy, if you hold the control key on the keyboard and tap C, that will copy it, and if you then hold the control key and tap V for Vicor, that will paste it. So you can quickly make copies and pastes of what you're doing. The alternative is to right click and duplicate or right click and copy then right click and paste. Okay. Let's just delete those. Something I haven't shown you so far is that you can select multiple things at once by just clicking the mouse and dragging out. I'll click and let go and those two things that were under the blue rectangle that I drew I selected, so I can just click backspace to delete them. We've got add our detergent. Then we've got select the program. Let's connect that. Then we've got the last one. Let's connect that, as well, which is going to be start the wash. The final thing we're going to need to add in is our terminator. I'm just going to copy this one here. As I just showed you, copy, I'm going to scroll down, and I'm going to right click where I want it, and I'm going to choose the option that says paste here. I'm going to click on that. Then I'm going to connect that. That is basically our process finished. Now, one thing I do want to point out to you is we're working on an A four sheet here. And you might be wondering what happens when you get to the end of the sheet and you want to add more. So in that case, you can just continue. If I move this end point to just beyond the end of the sheet, you can see the system automatically adds another A four page, and it will just keep doing that in whatever direction you go in, even if you go left, right up down, it will add an extra sheet. And that is basically a process created. So what I'd like you to do is have a go at doing that yourself. You can do your own process or you can copy what I've done here, and I'll make sure that there's a copy of this for you to follow along with in the description or alongside the video in the handout information. Okay? 6. Export Your Process Map: This lesson, I'm going to show you how to export your diagrams so that you can share them with others, either as a PDF or a dro file. On the screen here, I've got the process that we created earlier. Now, I think it's important to add a label to this before you export it just that you've got a reference of what it relates to. So you can see in the general tab here, there are a couple of options. There's just text, and there's a heading as well. So I like to use the heading one, so you can just click on that and it will pop onto the screen, or you can drag it and drop it. So we can just click on it and drag out on these blue handles to expand it if we need to. And we'll see if we need to do it anymore in a second. I'm going to double click in to select the text and then I'm going to highlight where it says heading and I'm just going to type over it. I'm going to call this one washing machine process. That's drop down to the next line, so I might want to make that just a bit bigger. Then I'm going to double click again. I'm going to select the smaller text. Here I will probably just describe what the process is about. This process describes how to empty the laundry basket. Okay, full stop. As that's a bit close, I'm also just going to hover over the edge of that box, and I'm just going to move it a little bit away from the process just so that it's a bit cleaner. So once you've exported, this, of course, you can share this with your kids as well and family members so that they know how to empty the laundry basket. So now we've labeled it. You could add whatever information you want in there. Let's export it. So there's a couple of ways of doing this. Because I haven't gone over the edges on this page. This is just still a single A four page. I can export it as an A four page PDF. If I wanted to do that, I can come up to file, and then you'll see there's an option here that says export as PDF. I'm going to click on that. It says all pages because if you remember along the bottom, I've got different tabs, I actually only want the second tab, which is where this process is, so I can just do this and I can click current page, well, it's actually already selected, page two of two, then that is everything. That's all I need to do, I can click Export. It will give it a name. And we should see that the file is now generated. Yeah, there it is. And if I click on that. There is our file. There's our PDF export. But what you'll often find is that your processes are quite complex. Even that process which is empty in a laundry basket, we might think it's a one step process, but when you actually start thinking about it, there are a lot more steps, and there's probably even more steps than we've documented here. So in that case, let's just move this so that it is going over the edges of of the page. So if we move that there. Now we can see that we've got an extra page here. And that will do for this example. I'm going to zoom out so I can see everything. As much as possible, I can see the two pages there. If I was to export that as a PDF now, it would be cut, and you'd have two pages in your PDF document, and one of the pages would have everything basically here, and the other one would have everything here. So that's not what we want. So the way that I do this is you can do control and A on the keyboard to select everything, Control A, or you can drag out if you can see everything and select like that. Then we go up to file again, export as and whoops, PDF. Now what we're going to do is we're going to do selection only. Selection only. And in the next set of options, we're going to choose crop. What this is going to do is it's only going to export what we've selected, and it's also going to crop it so it's all on one page. We're going to just do now export and save and we'll have a look at that file when it's generated. You can see what it's done there. It has just exported what we've selected. It's put a very slight border around everything just to make it look tidy and so that you can clearly see any lines at the edges. But this is really great. This is a really good option because most of the time, as I say, your processes will be bigger than a single page of A four, and a PDF allows you to zoom in. So let's zoom in on that. Even if it was multiple A four pages, you can still zoom in and see that. The only problem you're going to have is if you're printing it, and in which case, you probably want to keep it on an A four page. So let's go back to our document. That's about exporting the file. Another thing we might want to do is we might want to print it. In that case, we go up to file, it's much the same that we can go to print, and we've got the same options here. But obviously, we would just keep it as the current page we're on unless you wanted to print the multiple pages and just press print. It's more or less the same as exporting a PDF. The final thing here is if we wanted to save this draw IO file to share with somebody else. In that case, we go up to file, and we go to save as and we'll get the option there. If we haven't saved it locally, obviously, if we've saved it locally, we can just navigate to the folder where it's saved. But if we have saved it somewhere else or we want to make a copy of it, we can do that, we can rename the file, and we can click Save. And then we can navigate to where that file is and share it in an e mail or share it in a share drive. Saving your file online is a really great option. If you're using Cloud Storage, particularly Google, it integrates really well with Google Drive. Once you have saved a file to Google Drive, remember how we created a file and we had the options to look at or to select Google as an option or Dropbox as an option, all the different ones there. Once we've connected it to our Google Drive by selecting Google as the place we want to save our file, we can then share here in the top right corner to other users, and we can also collaborate in real time. So if we've got a business account with Google or not even a business account, if we've got a a document a draw AO document that we've got on our Google Drive that we've shared with someone else. If we're both logged into it at the same time, you'll actually be able to see just like editing a Google Doc, you'll be able to see the other people in here, where their cursors are, what they're clicking on and be able to collaborate with them on a diagram in real time. So I really do think that that's a great option. And if you're looking to collaborate with people and you want to use Cloud Storage, I would really recommend Google as an option. That's it for now. We've learned how to create process maps. We've learned what Dra AO is, and we've learned how to export them as well. If you've got any questions at all, please let me know. I'd love to hear from you and your suggestions will definitely help me expand this course in the future and answer the questions that you need answering. Five for now.