Learn Amadeus GDS, Amadeus Step By Step , Amadeus booking ticket

1. Presentation Course Of Amadeus GDS: Hello. My name is Reda katav. I am a training consultant on the Amadeus Global Distribution System, and I am also the designer of the Amadeus Order simulation software called Amadeus Training. This course is aimed at anyone even beginners who hopes or wishes to work in travel agencies or in airports in order to be able to make reservations, issue tickets, and of course, manage everything related to post sale. Also, this course is intended for travel agents who are already working and want to deepen their knowledge of the Amadeus global distribution system. In general, this is how we go about taking the course. Objective of this course is, first of all, how to make one or more reservations, then how to price those reservations, and of course, how to issue an electronic ticket, how to generate what we call an issuance. Then how to price those reservations. Then, of course, how to issue an electronic ticket, how to generate what we call an issuance. Then also, among other things, there are other courses. Next, how to handle special service requests, such as, for example, medical assistance, special meals or pets in the hold, et cetera. Next, how to manage post sale, which means consulting and pricing conditions, how to handle refunds how to handle exchanges, the case of revalidation and reissuance. This course contains about 40 videos. Each course is equipped with a practical exercise, a hands on activity on the Amadeus system. Let's get started. I wish you good luck and let's start the first lesson. 2. - How the AMADEUS System Works: Does the Amadeus system work? We're going to explain how the system works in general, how to use the scenic platform connect, how to log in, and what the process is like for a new travel agency. Keep in mind that aside from the regulatory requirements in each country to open a travel agency, once you have the license or business registration that allows you to open a travel agency, you absolutely need to contact. The IATA agency in your country, which is usually located in the Capital. It's the International Air Transport Association. They will assign you what's called an IATA number that will be specific to your agency. Once you have the IATA number, you need to contact, of course, with your official documents, the Amadeus company in your country or capital to request the credentials needed to access the Amadeus GDS system. In general, the first thing Amadeus, the Amadeus company will do is give you an office ID. It's an identity number for your agency. Know that every travel agency in the world has its own unique number. We call that the office ID that we will specify regarding the login. It's like the agency's ID card number, and for each agent in your agency, Amades of course, will provide a paid subscription. We'll assign you a username to log in, a password to log in as well, and a third identification which is called the agent signature. We'll cover that later. In the upcoming lessons about what the agents signature will be used for in a booking file. Basically, you have three pieces of information, the username, the password, and the agent signature. Now, how do you log into the Amadeus platform once you know that your agent will be authorized? With any browser, you need to type HTTPs chat clink platform Connect, amads.com, and the invitation window will appear. Here you need to enter the username that was assigned to you by the Amadeus company. Here, you will enter the password that was assigned to you by Amadeus. Here you need to enter your office, the office ID of the agency. As I said, it's a number that is uniquely assigned to each agency around the world. Sometimes it's entered automatically at the agency, but you're outside the agency, like at home, for example, and you want to access it, you'll have to enter the office ID exactly. Next to it, you have what we call function codes, function codes, what you'll be working with. For example, if you want to enter production mode, you type PR. That means everything you do will, let's say, be effective. For example, if you issue a ticket, you collect payment, and if you issue a ticket, the company will receive the information that you've issued a ticket. If you just want to learn or try something out, you can enter training mode with the code TR. These are the main function codes that you'll need to use. In PR mode, you're in production mode, in effective mode in real mode. TR is a training mode. Everything you do won't be sent to Amadeus and won't be sent to the company. This will allow you to try a lot of things before making any mistakes. That's how you simply and easily log into the Amadeus SelecPlatform connect. Just like that, there you go. The main window of Amadeus will appear. Here you have your username. New renovation file, new order page, new traveler profile. That's what we're going to cover throughout this course. Here you have the invitation. Now Amadeus expects some queries. What do you want? Searching for flights, making a reservation, pricing. That's what we're going to learn throughout this course. Just to wrap this up, for example, if I request this AN, which will explain well, the explicit request if I do AN, for example, for September 12 from Charles D Gol to Brussels, we're going to learn all that. We'll learn the command, exactly how to use it with its options, how to specify the dates, specify the departure airport code, the arrival airport code, and of course, the options to specify a certain airline. So to see certain classes, all of that will be covered one by one. For example, just to wrap this up, here I'm asking about availability on September 12. Are there any flights? N means, are there any flights on September 12 between Charles De Gol in Paris and the code BRU for Brussels? Here we have a display, of course, Amadeus is responding that indeed there are flights. Here we have three, specifically, the first one at 9:00 A.M. The second at 11:00 A.M. And the third at 10:00 P.M. I invite you to check out the lesson on the AN command right after this example to understand how to use the AN command after this example and presentation. Just a quick reminder about the IATA codes for cities, know that the International air. Transport Association assigns an Iota code to each airport. The Iota codes for these airports are made up of three letters. For example, here for Paris, Charles De Gaul, it's CDG, for Barcelona Pratt, it's BCNF Leonardo Da Vinci in Rome, its FCO, and so on. Of course, in the course on encoding and decoding, there will be commands that allow us to find from a given city the Aata codes of the airports in that city. The most important thing to know is that every airport in the world is coded with three letters. Of course, also know that the months for the dates are coded with three letters as well. For example, to say May 12, 2024 corresponds to May 12, 2024. In the end, it's the first three letters of the month, but in English, January, February, March, April, March. If you want a date, you'll need to include, of course, the three letters of the month, three letters along with the day, like here, May 12, 2024. The most important thing is to know that the months are also coded with three letters and the coding, of course, for the airlines as well. All the airlines in the world are coded with two letters. Air France is AF, Iberia is IB, Royal Air Marok is AT, air Algeri is AH, Alitalia is AZ and so on. We'll know, of course, we're going to study the course coding and decoding, which allows us to find out from any airline based on its name, how to display and know once and for all its IATA code and vice versa. Of course. We can also from the airline code, find out which airline it is and which country it belongs to. That's what we're going to do in a more precise and detailed way. Also, to wrap up, just know that generally speaking, you know yourself. Flights usually display with the booking classes. In general, the premium classes are class J, class F, class YOW, class S, and class A. The economy classes range from class Rc to class G. Of course, that doesn't mean that all flights have these classes. It depends on the device itself being used. Of course, the classes aren't the same on a Boeing 737 as they are on a Boeing 787. There you go. Generally speaking, those are the premium classes. Here are the economy classes. That's what we're going to study, of course, in more detail. Thank you. I invite you to check out my videos. 3. - How to search for flight availability: This is the first course on Amadeus, GDS. Today, we will learn how to search for flight availability, how to ask the Amadeus system what flights are available from a certain date at a departure airport to an arrival airport. The main example is AN, which means neutral availability. We need to enter the date here according to the coding we explained, the code of the departure airport, and the code of the arrival airport. This is generally speaking. Let's take an example. If we want to search for available flights on January 17 between Parial De Gol Airport, IATA Code CDG two Barcelona, IATA code BCN, the command will be AN, which means request for availability on January 17, Charles De Gal to Barcelona. We will now do an example on the Amadea system. We will do an example of a flight availability request. So how do we make the request? Are there flights or seats available on January 17 between Charles De Gaul, Paris, and Barcelona? Are there any availabilities? The command is Ann. Ultimately, we are querying the Amada system. Are there any flights? We say it with AN. Then comes the date we are requesting January 2017. I remind you that the months are coded in three letters, of course, in English. Then the airport, the departure airport code, coded in three letters, of course, we will see the following lessons on the coding and encoding of cities and airports. Charles De Gaul, CDG, Paris, Arrival, Barcelona, there you go. We send the request to Amadeus, which will respond whether there are availabilities or not, we confirm. There you go. So what do we notice that there is already a response Amadeus, availability. Nice. Why? Nice? Because the office ID, the agency that made this request is located in Nice. After the RP you have NCE 180986. Which repeats twice. It is the office ID of the agency. I remind you that each agency in the world has its own office ID. If you want, it's the agency's ID card number. Here you have the date January 17, and the system told us that there are indeed five flights available on January 17 between Charles De Gal and Barcelona. How to read the segments? We have here five segments. We call them itineraries, if you want. They are segments. There are five possibilities, so five segments. Read the first segment. We are told that there is a flight available operated by Air France. We will see that the airline codes are encoded in two letters, F for Air France, VY, for viewing airlines, IB, for Iberia. The first flight is operated by AF and here we have the flight number AF 5335. Here, we will see right away what the booking classes are. We will move on here. After the slash, you have the code for the departure city. Departure from Charles de Gol. Here is the terminal number. Departure from Charles D Gol terminal one, Arrival in Barcelona, terminal one. Then you have in this column the departure time, 715, Arrival 1045. Then you have the E, which means electronic ticket. All tickets currently are of the electronic type, zero. Is a time indicator. The system is saying that the departure is at 7:15 on January 17, arriving at 10:45 on January 17. If we had E one, it would mean it arrives the next day. For example, if we had a flight that departs at 11:00 P.M. Arriving at 4:00 A.M. We would have E one here to tell us that there is a difference of one day between the departure time and the arrival time. And the last three letters know that it is the equipment code, meaning the aircraft that operates this flight. Here, in this case, it is an Airbus 330 and we will see in the next lesson encoding and decoding how to know the equipment codes that operate a certain flight. On and so forth, what remains for us to do here is to explain rather the list of letters that appears here are the booking classes. In the first line here are the premium classes, business classes, et cetera. The second line concerns the economy classes. We even have premium economy, basic economy, and economy economy. Here, know that the classes are displayed. From the most expensive to the least expensive. For this flight, the most expensive class is F and the least expensive class is Y, and the number next to it is the number of available seats. Here, in this case, we have five available seats in class F, one seat in class A, and four seats in class. The last classes have two seats in economy class Y, and you notice here that there is class M, C. C means that this class is full, that we cannot book in this class, as we will see later. Let's take, for example, the fourth flight now. So what does that mean? That this fourth flight is operated by Volling Airlines. The flight number is VY 44887, segment number four. The most expensive class is class U. There are two seats left. B, there are no seats left. C, there is one seat left and so on and so forth. Cheaper. There is one seat left on this flight that departs from Charles De Gul Parismal one and arrives in Barcelona at terminal two. The departure time is 7:45 P.M. And the arrival time is 9:45 P.M. Operated by an Airbus 330. So we have the clients. When we show this to them, we say, Sir, there are possibilities. There are five flights available, the first at 7:15 A.M. The second at 8:30 A.M. The third at 2:15 P.M. The fourth at 7:15 P.M. And the last at 8:00 P.M. There you go. Now, we have learned how to read the availability tables. We will do another example. IG is for closing, let's say, to clear the screen or close a file, as we will see later. For example, if we write this ANN means I am asking for availability, I am querying the Amadeus system on May 22, or why. Mars, I am telling him, show me the availability for May 22 between Ole, Paris, and Marsill. When we display here, you notice that we have possibilities, three possibilities, there are three possible segments. If there were no possibilities, the system would have displayed Amadeus, no availability. So we have three possibilities. The first flight departs at 9:00 A.M. The second flight departs at 11:00 A.M. The third flight departs at 10:00 P.M. Let's take the third flight. For example, the third flight is operated by the airline IB, so Iberia. We will see later, as I have already said, how to know the airline codes, but know that it is coded with two letters. Unlike port stops, it is coded with three letters. So the flight is operated by Iberia. It is flight number 71 74, departure from Orly terminal one, arrival in Marsiil ominal two. The departure time is 10:00 P.M. Arrival at 11:25 P.M. On an Airbus 330. This flight has several available classes. The most expensive class is class U, where there are three seats left, F two, two seats, C eight, three seats, N nine. There you go. I wanted to get to that. When you have a class where it says nine, it doesn't necessarily mean nine seats available. It means nine and more. As here, the 11:00 flight operated by Voling class S has nine seats and more. On the other hand, class J, that's right, has five seats. When we have Y one, there is one seat available. W nine means nine seats and more. When we have, for example, here, YC, that is to say, on the 9:00 flight, the cheapest class is full. There you go. I therefore ask you to follow the next lesson, which still concerns flight availability requests, but with the Option A for airline C for a request for certain classes to request availability of flights by correspondence. 4. - How to know the IATA codes of cities, airlines, countries: I In this course, we will look at the coding and encoding for Iota codes. The main instructions for Iota coding and encoding, as we will see in the example, are that from a city, we want to know which airports there are and what their Iota codes are coded in three letters. We use the command D. For example, if we enter DAN, New York, we will get all the airports in New York with their IATA codes in three letters. Conversely, if we want to know which city is associated with a three letter airport code, we use the command DAC and here we enter the three letters of the airport code. For airlines, when we know the name of the airline, for example, America Airlines, we simply enter DNA America Airlines and we will get the IATA code for America Airlines, which is AA. The opposite is also true. For example, if we write DNA, followed by the full name of the airline, for example, Emirates, we will get the IATA code for Emirates, which is EK. Now for the type of aircraft that appears in the PNR when we enter DNE, the three digits that appear in the PNR will give us the type of aircraft, meaning Boeing, EVAS, and others, of course. Now, for countries, you just need to enter DC followed by the name of the country. For example, when we enter France, we will get the IATA code for France, which is FRA, and we will also have the name of its currency, for example, Euro and we will have the code associated with this currency, which is EUR, we will now look at the examples. For example, when we enter DAN city like here, DAN Paris, we will get Pas City Paris, which is the code for the city of Paris and the airports here they are. When we have the letters AAA, it means airport. There is Orly airport, which is coded Aeta ORY, Charles DeGaol airport which is CDG and Bava Airport, which is PVA, for the other codes. For example, the opposite DAC. When we have the code, we find the city. For example, when we enter DAC LHR, the Amadeo system will display London. It's London, which means that this airport is located in London. Another example that we will see now in the Amadeus system, of course, when we enter DNA for an airline, the name of the airline, for example, when we enter DNA viewing, the system will display VY, which is the Aeta code for the airline viewing. When we enter, for example, DAF, the system will tell me AF, which is the two letter Aata code for the airline air front. Finally, when we enter DNE, the three letter name that appears in the PNR, for example, DNA 360, the system will tell us that it is an airbus that can carry 250 to 300 passengers. We will do examples, of course, on the system. For countries, it is very important to know their currency and currency code. For example, when we enter DC, the name of the country's currency, like here as an example, DC Canada, the system will respond Canada, the country is C, the currency is the Canadian dollar, and the currency code is CAD. We will now just do a simple example of the first coding that we did. So if we want to know the name or coding of the airports, that we will use in the availability commands AN, for example, the airport codes of Paris. We will type DAN, determine airport name, Paris. And here is the display. A means airport. Par is the airport code, the code for the city of Paris, Par is Paris. Here it is airport, CDG City, Paris, Charlevoi, ALB G, the airport of Le Borge, France, Ori, Paris, Ole. Here is the complete list of airports in Paris. Another example. For instance, if we put DAN, DAN, for example, Las Vegas, just in case. So here we have the three airports of Las Vegas. The code for the city of Las Vegas is CLAS, LAS City Las Vegas. The code for the city of Las Vegas is LAS. There are three airports. The first airport, its code is HSH, it is Anderson. LAS is McMahon and municipal airport. That's it for the cases of Dan and so on. Note, if we enter Dan France, we will get the code for all the airports in France or the associated country. So here we can see almost all the airports, Angus, Ajaxio, Anglem, et cetera. Here we have the airport codes. This way, in case you have a request for availability, you will know how to use the airport code. Now the opposite. That is, if we want to find the city associated with the airport code, in this case, it will be determined airport city. Here, we enter the airport code. If I put HR, which airport is it? Where is it located? In which city? There you go. It responds to me, LHR is an airport in London and it's called Heathrow. It's in England. We can continue like this. ALG for example. It will be Algiers Ruara Median airports. We can continue like this. There are several MSAs, for example, it's the airport code for Marcell Mignon. There you go. So if we type, for example, we will bring up a file. We will bring up a file that we have already done. For example, there you go. I have a file here. Here we have 330. It's the aircraft used for this segment. 727 is the aircraft used for this segment. If I want to know which plane it is, I just have to type DNE, determine name equipment, 330. The system will tell me Airbus 330. This airbus has a capacity of 240 to 250 passengers. If I type, on the other hand, DNA 770, the system will tell me it's a Boeing 770 with a capacity of 300 to 340. Now for airlines, airlines is DNA. If I type DNA, for example, Emirates, to know Emirates, to know the Aeta code of the airline, what does it respond? DNA EK Emirates. The airline Emirates has the Aeta code EK. It belongs to the United Arab Emirates and vice versa, DNA works both ways. If I have the name, the Aeta code of the airline and I want to know which airline it is, I just have to do DNA. For example, if I type TU just by chance, it will tell me TU concerns Tunsir if I type NADL, I will tell me that it is Delta Airlines in the United States. Finally, for the PI codes and the currency codes of the country, for example, if someone wants to go to Mexico, wants to know the currency used in that country, I just have to type DC, determine country Mexico. It will give me that the country code for Mexico is MX. The currency is called the Mexican Nu Peso and the currency code is MXN. That's roughly the coding and encoding. 5. - The different options for requesting flight availability: Of the course on flight availability. Today we will talk about the options of the AN availability order. Know that it is possible to request availability from a departure city to a destination city by asking with an option certain options. For example, if the client wants to choose a flight segment, an itinerary, with a certain airline only, in this case, you will need to use the slash option here, you put the airline code. For example, AAA means that he only wants availability with America Airlines. We can also request flight availability for a certain class or cabin only. This case, you will need to use the C option and here the class code as we saw earlier. Of course, we can request several options at the same time. Generally speaking, you write the AEN command, the departure date, the departure airport code, and the arrival airport code. If you just want only a certain class, simply type GC and class code. For example, F will be for first class, Y will be for economy class, Y, only those availabilities. If we want Availability only with a certain airline, we just need to type the A option and here the airline code. We will also see in the example how to request an itinerary with a connection. In this case, you will need to put X and the code of the connecting city. Let's do the examples. We are looking for availability on January 17 between Charles D Gaul and Barcelona. If we leave it like this, the Amadeus system will display all the airlines that operate this flight if they exist, of course. What do we notice here? That we have exactly six flights, one, two, three, four, five, six, the first at 9:22 A.M. The second at 10:45 A.M. The third at 7:15 P.M. Et cetera. Note that the first three flights are operated by the airline Air France. A A AF, and the fourth one as well. But the fifth one, the one at 2:15 P.M. Is operated by the airline VY, which is the code for viewing online. The sixth is operated by the airline IB, Iberia. We will see in a future lesson how to easily know the codes of airlines. We have four flights operated by Air France, one flight by Verling and the last one by Iberia. But now, let's assume the client asks us only the availability for the same trip, but only with Air France. We enter the availability request for January 17, Charles De Gol Marcell. We add the AF option, which means availability only with the airline Air France. What do we notice here? Unlike the first display, the system shows three flights on January 17, only with Air France. Then of course, we will choose seats which will be the following classes. The same thing if the client requests the same availability, January 17, Charles G M but wants to depart in first class, the available seats in first class for this flight segment, January 17, Charles the Gol, Mars here we put option C and next to it, we put the class we want, C F. What do we notice here that we have F two, F seven? F one. This means that it tells us that on the 7:15 A.M. Charles De Gul Mars flight, there are two seats left in first class. On the 8:30 A.M. Charles DeGol MarseilFlight, there are seven seats left in first class. On the 4:15 P.M. Flight, there is one seat left in first class. Of course, we can definitely combine. Between the two, for example, someone asks us for January 17, still sticking to the same example, Charles D Gol MA. He wants to ask about the classes. He tells us, here it is. I want to depart from the cheapest classes in class Y, for example. I request availability in class Y, but only with the airline viewing, for example, in this case, we will put A V Y. This is what the availability is on January 17 between Charles De Gol and MSA in class Y, with the airline viewing Align. So what do we notice? He tells us that on January 17, look, the first flight is operated by Vuling. There are two seats left in class Y. The second flight has seven seats available in class Y, and the third has one seat left in class Y with the airline Vuling. A, V Y, the V Y are there, the requested class. These are the requested classes. There you go. This summarizes a bit of what we have done. 6. - The PNR, passenger name record or how to make a reservation: Today we will study booking, the passenger name record, what is called the PNR. Here's an example, a reservation for Mr. John Eric with Air France in class, why departing on April 12 from Paris Shale D Gul to Madrid Mad. This is how the reservation will be displayed. Now we will see in this course, how to make a reservation on the Amada system. This is how the reservation is displayed. Here we have the last name, first name, gender, this is the segment, the itinerary for Mr. John Eric took, we will study it now. Then there is a contact element, phone number, email, address, et cetera. There will be a special course on contact elements. TikoK means that the HK type reservation has been confirmed. At the end of the reservation, you will, of course, have a reservation number that will be displayed when you check in. Now, for the contact element, for the itinerary, here is how the itinerary is displayed. Here is the segment number. Here, we can have this only if the person has typed, as we will see, this is the subject of the course, SS one. I take a seat in class on segment three. How to read the segment, the itinerary, here it is. Segment number, this is the airline code, the flight number, the class he took, the departure date, the departure airport in Aeta code terminal one, the arrival airport in terminal two. HK means confirmed seat, a confirmed seat here. Departure time, arrival time, E ticket, zero means arrived the same day and here is the type of aircraft. Here we go now. What are the five mandatory elements of a PNR? There are five. After requesting a display of availability on a certain flight, as we saw in the previous lesson, you must absolutely use the SS command to take a seat. We will see the example now. Then you enter the name and first name of the passengers and their gender using the NM command. Then you need to use the TCOk TKTL or TKXL command, as we will see in a future lesson to confirm the reservation. TKK means to confirm the reservation. You must absolutely provide at least one contact element to reach the passenger, either a phone number, an address, a mobile phone, a home phone, or an email. Next, you need to sign with the agent's signature. The signature was provided by the Amadeus Company. Here are the five mandatory elements of a PNR SS, LM, TKK, AP, RF. Once you have done that, you must absolutely record your reservation using ER or ET. Once you have recorded it, the system will provide you with a reservation number. So we are going to make a complete reservation. We are looking for availability between Paris Shale De Gol and Madrid Mad on April 12 with Air France, it will be and scheduled flight on April 12, Charles de Gol Paris Madrid with Air France. We add the A option like accompanied by the airline code. There you go. We have three possible segments. We have three possible segments, as we can see here. So we have segment one, segment two, and Segment three. Segment one, Her France, Charles de Gol, Madrid, de Part at 7:15. The second segment, Charles De Gol Madrid at 8:30. The third segment, 1945, arriving at 21:05, and here we have the booking classes. We tell the customer that there are availabilities. It is up to him to choose the departure time that suits. So let's assume he asks us to depart at 19:45. So if he says 1945, we need to book segment number three, 45, so we must book segment number three. Segment number three is, if he asks for 830, we book segment two, 715 segment one. So he took, we assume segment three. So what did we say? The first step is to take a seat. We will take for one passenger SS, how many seats? We will take one passenger. Now, he took 7:45 P.M. We have all the booking classes here. If the client doesn't ask us for anything, we take the cheapest class. In this case, the cheapest class is class Y, the last one on the list. The most expensive class is the first one displayed, F, there are two seats left, so we can definitely take a seat. SS, we take one seat. In class Y. 1945, so it's segment number three, we type three, S one, Y three, number of seats, the booking class, and the segment we have chosen, and there you go. The PNR is starting to be created. We have taken flight AF 3584. Here it is in class Y on April 12 day four. Day four is based on the universal calendar. Monday, Tuesday, Wednesday, Thursday. It's a Thursday. Departure from Charles De Gal terminal one. Arrival in Madrid terminal two means that the seat is not yet confirmed. One seat, 7:45 P.M. 9:05 P.M. That's perfect. We enter the passenger's name. How many passengers do we have? One only. So we type NM, one passenger. When we type M one, it means that what follows is the first name and last name of a passenger. So we said John and you separate the last name from the first name with a slash mandatory. John, Eric, and we add the gender, Mr.. This seat is assigned to Mr. John Eric and we validate. Here we have the PNR starting to appear. The office ID of the agency. John Eric took the Air France flight from Charle De Gol to Madrid right after the seat is in HN. We must absolutely confirm the seat assignment, we type TikoK. What do we notice when we type TCOk? We notice that the status of the reservation has changed from Gen one to HK, which means seat confirmed. Next, we need to enter at least one contact detail. Here, I will intentionally enter several. If we want to enter a mobile phone, we type AP, which means contact detail. Meaning we will input the mobile phone number. For example, we take a phone number 05555 A, hut belongs to this phone slash passenger one. Although the slash passenger one is not mandatory here because we have only one passenger. P one means passenger one. Here, John Eric, APM means mobile. If I also want to possibly enter the person's email, AP, contact detail, E, which means email. We will take an email, for example, John 12 at gbl.com. There you go. I clearly said that at least one contact detail is required, but nothing prevents having several. If we want to enter A, home landline phone, it will be APH home, which means home, for example, 0.41 0.41 0.41, to whom does this phone belong? Always P one. Here are the codes for the APN command. As you can enter, of course, if you type AP without a following code, you can enter free text. For example, here I can put 099999 or 066666 for a second phone, we assume we can enter it like this too. It doesn't matter. When you type AP, you can enter free text here if you are more specific, APM for mobile, APE for email, it is mandatory to enter APE. The email APH means man. These are the contact details in a PNR. What do we have left, we said? Then the agent who makes this reservation must sign with the signature provided to him by Amadeus. RF is next to the signature code. My signature code that was provided to me by Amadeus is RICARICA you notice here that the signature appears at the top. You understand why this is. This way, Amadeus or the Airfrance company will know. Which agency made the reservation and which agent made the reservation? F, the signature appears at the top. Once it's done, the seat is reserved. What do I have left? I have to register. When I register, I will wait for the system's response. When the system responds with end of transaction complete, it gives me the file number 89270 next to it. It will appear here and here. 12320080 9217 oh, it will appear here and here. Good. Know that the file number is not necessarily a number. It can be an alphanumeric form. Once we have that, it's done, the reservation has been made. We can send it to the client to Mr. Janic, say it's good, it's reserved. Here is your file number. Finally, to close the file, and let's say to process another person, we type IG to close the file. There you go. We have made a complete reservation. 7. - How to find a reservation file: A Today we will see how to find a PNR record, a reservation record for a certain client. Know that when we have already issued our PNR, when the client comes back to see us, we will use the RT command to find a record. There are several ways to find or redisplay a PNR record, a reservation, either by using the reservation number or the record number. In this case, we simply type the RT command and here. We enter the record number. As we have an example here, RT 37041, it will display the record 37041, the reservation number. This is the first way. When we search by record number, we just have to type RT and the record number, which I remind you can be alphanumeric next. The second way to simply search for a record or alternatively, is to search by name. In this case, you will need to type the RT command and enter the name. As here, when we enter Rt Jen Gene, Mr. Gene's record will be displayed. If there are several people named Jean, we will see later how to find the record of the concerned person. So with the name, you need to put the slash the 100. If it's just a number, you enter RT directly followed by the number as we will see here, and of course, we will do an example now on the Amadeo system. Now, if we want to handle the person who comes to do something, a date change or a class change, et cetera, we want to find their record. If she hasn't brought her record number, we can search directly by entering RTGS Patrick. Thus, the record number, the reservation will be displayed. Let's now do an example. But before the example, no one very important thing. When you are working on Amadeus, when you type RT without any argument, it means back. It will display the previous display mask. That is to say, if you made a mistake by typing RT, you go back. The previous page will be displayed. Let's do an example now. Et's do the examples of searching for records. First example concerns searching by record number. This assumes that we know the passenger record number. In this case, RT means retrieve and we enter the passenger record here, for example, 37 oh 41. So we can see that the record is displayed. Here you have 37 oh 41 displayed in the first line of the passenger record. Let's see the other case. Let's suppose Mr. Bertran Luke presents himself and we want to see his reservation. In this case, we type RT. We know the last name and first name. And we can see that the record is displayed. It is record 55336. It was simply enough to do RT Jean Bertrand and Luke. Let us carefully examine the other scenario. Let us assume that Mr. Jean briefly presents himself and I want to display his record. When I type RT Jean. If there is only one person named Jean in the system, it will directly display his record, as we saw earlier. But look at what will happen here. Here, we have Jean Patrick, Jean Eric, Jean Patrick, Jean Patrick Jean Patrick. This means that Jean Patrick is either the same person who made many bookings or it is a case of duplicates. Here, the system displays successive numbers and shows the record numbers next to them can access the records we want. For example, we can access the Jean Patrick 37041 record. The first case, we can display we can use RT with a sequence number like RT three so T three here it is. It's a Jean Patrick record concerning the booking on viewing, July 30, Madrid, Lisbon. Let's redo the example. Ati Display shows all records with names called Jean. Let's assume now that we want to search for the record of Jean Eriq. If I want to search, I either put RT two or I use the record number. We can use rt32 and oh 75, and here it is. The record for Jean Eriq, it's with Air France on April 20, Charles De Gol, Barcelona. A small note. Be aware that the record number is not necessarily numeric, can consist of alphabetical characters. We can have, for example, 32 AB six. It's the same system, nothing changes. Now, everything we've seen here for now are the cryptic methods. Let's look at the visual methods. When you use the window here that says search reservation record or file, if you search by record number here in the visual, window, you just have to type what you're looking for. If I search by record number, I just have to type the record number I am looking for 37041. So the system will directly display the record for me. Now, if I want to search by name, I can either do Rt Ge or I type Jean here and it will directly display all the records related to the person named Jean. If I want to display Jean Patrick, I can type, for example, RT one and it will show me Jean Patrick's reservation on Air France, July 30, Madrid, Lisbon. If I want to search now by first and last name, for example, I search for Mr. Bertrand Bertrand Luke who is known for his work in philosophy and mathematics is directly here, and if I made a mistake, Bertrand with a Bertrand Luke, I had written with an M, the system will display the entire reservation of Mr. Bertrand Luke and there you go. 8. - How to make a reservation for multiple passengers for a round trip: We will now see an example of how to make a reservation for multiple people and multiple segments. That is to say, for example, we will make a reservation for a family. Of several passengers and in multiple segments. For example, a one way and a return. What we are going to do is an example of the reservation for the Fabian Jean and Fabian Danielle family who plan to travel from Brussels to London on May 22, with a return from London to Brussels on May 29. In first class, they want to depart in first class. We have here misses Fabien's phone and Daniel's email. We'll now do an example of a reservation on the Amadeus system. Let's start processing this reservation. The first method for processing a round trip. There are three or four methods. We will address them one by one. The first method, the simplest is to process the outbound flight first and then the return. The outbound flight, what did we say? We said that we were perhaps looking for availability on May 22, so Brussels to London, the airport code for Brussels is BRU the code for London, for example, there are several airports. H two is LHR. We will see in a previous lesson in a following lesson, sorry, how to know the airport codes. So slash why the slash? Because it only requests availability in class, so it will be CF. Here we have three flights, the one at 7:15, the one at 8:30 and the one at 16:15. Segment one, segment two, segment three. There are two of them. They have the choice between segment one because there are two seats left in class F at 8:30, where there are seven seats left in class F. It is better to avoid the third segment, the one at 16:15. Why? Because there is only one seat in class. F. Of course, they can each be reserved in their class, but of course, their request was in first class. Let's assume our clients choose the 715 flight, Brussels, terminal one, London, Heathrow Airport, terminal one. It's segment one. What are we going to take? We are going to take two seats on segment one, it will be says two seats in first class on segment number one. There it is. The PNR starts to appear, we check one Air France 4885. That's right. Class on May 22, Day two, so it's a Tuesday, Departure from Brussels terminal one, Arrival in London, H two terminal one, HN two, so two unconfirmed seats. Departure at 7:15 A.M. Arrival at 10:45 A.M. 15 arrivals 1045. Then before finalizing the PNR, we will process the return. We said the return was on May 29, but from London to Brussels. So we ask her for availability on May 29. On May 29, there it is. LHR, so the departure is London arriving in Brussels and we still request in class Bobov at the client's request. So we have three possible segments left. Here, we ask them what time they want to return. Let's assume they want to return at 8:30. We have seven seats available in class Boniv on Air France flight 96 to 37, so we will take SS two seats, still in class F, but 830, that's segment number two, two, and there it is. Now we have the two segments reserved but not confirmed. There it is. May 22, Brussels, London, May 29. London, Brussels, 8:30 A.M. Arrival at 11 DAs AM. Now we enter the first and last names, how to enter the names of a couple, knowing they have the same last name. There are several methods, of course. We can enter them one by one or we can enter both people directly. In this case, since they have the same last name, we can do it like this. M two, means that we will enter two people directly in this line. For example, we enter Mr. Fabian jean, Mr. And right after you add a slash, followed only by the lady's first name. Because we don't need to enter the last name since we said L M two, Simplies that everything we put here will have the same last name. It will be Daniel Madame and there you go. The PNR is being created. Look, Fabian Jean and Fabian Danielle, two passengers. They have booked on segment three and segment four, Brussels, London, London, Brussels. Next, we need to enter a contact element. We were told that Jean's phone was AP contact element APM. We enter APM, phone 012-345-6789 I put a slash passenger one to indicate that this phone belongs to Mr. Fabian Jean we validate. There you go. Next, we are told you also want to enter, misses Daniel asks us to enter her email. We will see later how to send her reservation or her e ticket by email. So it will be just a email. Daniel, because I have mail.com.com and we validate, what do we have left to do? The agent's signature, that is, the agent who makes the booking. I sign RF with the signature that Amadeus gave me. RF is my signature, and there you go, the signature goes up. This booking was made by the agency Paris 180986. By the agent whose signature is REKE booking for Fabien Jean Fabien Danielle. We have one thing left to do, which is to confirm the booking right away. TK. Why? Because for now, the seats are not confirmed. TKK allows us to change the status from HN from unconfirmed status to HK status, which means confirmed and we validate, what do we notice? We have here HK HK. These two seats are confirmed on this flight from Brussels to London and back on May 29. The bases are confirmed. What do we have left to do? We need to register to obtain a file number and here is the file number 85264, it appears here and here. Once we have the file number, the booking is complete. What do we do next? We can close the file. Now, if two days later this couple comes to us to try to finalize the booking, that is to proceed with pricing, ticket issuance, and printing a label because until now, we are just at the preservation status. We will need to retrieve their file. How do you retrieve your file? The command T. T means retrieve. If you know the file number, you just need to type the file number directly. For example, 852. Retrieve file 85264. There you go. Here we will, of course, as we will see in the next lessons, proceed with pricing, ticket issuance, and label printing. There is another method to use as well. Suppose they come back two days later, but they do not have the file number in their possession. It is entirely possible to find the file number by name. In this case, we put t. Slash means that we will provide the name, not the number. At without slash, we enter the number with slash, we enter the names of the people. It's the Fabian family, Fabian, and there you go, the file appears. We can also find it by first and last name. It's very simple Art which means we will search by name Fabian Jean. And of course, we will find his file. When you do RT number, it means you are searching by file number. When you do RT, name Fabian, it means we will search for a file, only by name. If we want by first and last name, we put RTbian the first name, for example, Daniel, and we will have the file number to close the file and process another client, we just have to do IG and there you go. The booking has been made. RT I repeat Fabian and we have the file that will appear here. There you go. I 9. - Other forms of searching for round trip flight availability in a single order: How to search for round trip flight availability in a single command. Using the button or the star symbol. As you can see here, for example, when we search for availability for both the outbound and return flights in a single command, we need to type the command AN. We must initially provide the outbound flight, like here on April 20, between Rome and London, returning on April 28, we will have a table that directly displays the outbound flight for April 20 and the return for April 28. So here is what we will have. When you type an April 20, it requests flight availability for April 20 between Rome and London with a return on April 28. Here is how the system will respond. It will display two tables. In the first table, as you can see here, you have the departure on April 20. We can clearly see here that the departure from Rome is at terminal one. Arriving in London at terminal one at 10:15 A.M. The second segment, departure from Rome, terminal one, arrival in London, terminal one at 8:30 A.M. And so on. So for the end of April, we have five possibilities, five segments from 7:15 A.M. Departure at 2:15 P.M. And in the second table, we have April 28. That's the return. Note that here, for segment number 11, departure from London, terminal one, arrival in Rome. Terminal two. So this is the return. Therefore, we have five departures and three possible returns. Know that departures always start with segment one and returns. Very importantly, always start with segment number 11 11, 12, 13, 14, et cetera. So we have Rome, London, Rome, London, Rome, London. Here we have London, Rome, London, Rome, London, Rome. So we will assume. So as I said, we have five departures, five possibilities from 7:15 A.M. To 2:15 P.M. And three returns from 2:20 P.M. To 8:30 P.M. Now, how can we take the seats? So let's assume our client tells us he wants to leave at 8:30 A.M. Between Rome and London. 830, so it's here. That means it's segment number two. If we want to take the cheapest class for him, it will be class. There are four seats left. So for our client, we will take one seat, segment two in class Y. For the return, let's assume our client wants to return at 30 PM. So we take the cheapest class. It's the last one class C, segment number 13. So in summary, the departure from Rome to London will be segment two in class Y and for the return, it will be segment 13 in class C. How can we take the seats? This is how you should take the seat. We take a seat. In class, segment two, there it is. We take it. This is the departure. This part is about taking a seat for the departure. For the return, when we put a star, we see this table, it's in class C, segment 13, there is segment 13, class C. You have directly taken two segments, one outbound and one return. Now let's do an example on the Amadeo system. So let's do the round trip example in a single command on the real Amadeus system. So what did we say? We are looking for availability on April 20. Romco is the code for Rome, Leonardo DaVinci airport. Make LHR return and arrival in London, HLO Return on April 28, directly, we will have the availability for the departure and return. Here's what it shows. Five segments for the departure on two, three, four, five, three segments for the return. The return segments, here we have London Rome, and here we have Rome London. So we will take a seat. The client tells us, I want to leave at 8:30, segment number two. If he doesn't tell us anything, we take the cheapest class. How many seats do we want to take? It will be S, we take a seat for the departure, it will be class, segment two, meaning the flight at 8:30, and for the return, the client requests a return at T 30. Star which means return. The class, we start with class C, the cheapest C. Segment 13, there you go. The PNR starts to be formed, we check. The departure on AirfranceFlight 5691 in class on April 20, day two. That is to say Tuesday. Departure from Rome, terminal one. Arriving in London, terminal one, HN one, an unconfirmed seat, Departure at 8:30. For a second segment, we booked a second segment. We took a segment on AirfranceFlight 93 48 in class C as requested on April 28, return date day two. It's a Tuesday as well because it's a week later. London and Toluse towards Rome, Leonardo DaVinci, terminal one, terminal one, unconfirmed seat, departure at 20:30. We can continue here. We will complete the PNR entirely. Here, I will just give, as we saw in the previous lessons to whom we will assign this seat. We will take, for example, Mr. John Eric, the last name and first name, Mr. Here you go. John, these round trip seats have been reserved for John Eric right after, we confirm the seats to change from the status HN unconfirmed to the status HK confirmed. There you go. We have here it's HK. What do we have left to do to complete the reservation? Contact element, for example, misters phone number, John 055p1. This is passenger number one. That is John Eric. Then the agents signature, that is to say mine. I remind you again that the signature is provided to you by the Amadeus company with the password illusioned. My signature is R IKE. The signature goes at the top. Now, what do I have left? I register to get a file number. Once I have one of your complete actions, I have here the file number 17 328. It appears here and there, eight, it appears here, and I have made the reservation, it's done. Now I close the file and I Eric comes later, if you asked me if he brought his file number, then I can search for it by file number. RTT file number, it's the same day. So 173, 28, sorry, there you go. T 173. 28. Here is RT 17328. There you go. I have his file. A second search method. There you go. I can do it by name, it will be by name. I can do it here, Arjan. We will come across a special case. Look, means that we take into account that currently John Eric has made several reservations. He knows little that he made a reservation. Charles De Gol Brussels at another agency. He may have made several reservations at other agencies. I need to find him. It shows me all the reservations made by Jean Eriq. It could be the same person or it could be namesakes. There, I have several choices. Need to search either by the sequential number that is there or by the file number that is there. I can do it by file number. We've already done it. We type RT the file number, or if I type RT, for example, two, I will get this Jan Eriq, that reservation, we can see. It's another reservation, that is to say it was at Ole Rom. There is another search method as well. I want to emphasize that when we type RT, it is encryptic mode, in text mode. But you can absolutely here you have Visual search, you just have to type here what you are looking for. If you are looking for the file number, you just type the file number directly, 173.28, we will re type it. Here, 173.238. The system will display it directly here. You only write what you are looking for. We will do another example, IG in the same way. If I type, I am searching for the files or the file of John Eric, I separate the last name from the first name with a slash the and I get the John Eric who have made reservations. The same principle. If I want to display this one, the last one, so it will be RT 89, the here 270 or here. Here I have just another reservation at Charles De Gol for Madrid and I can redo it right away by typing here 89 780 9728. There you go. Sorry, I wrote it wrong 89 right now. Ebony. That means he did not find the file. I chose a wrong number, I will redo it here. I request John Eric and there you go. I have here. 89270, I made a mistake. If I can do it here, 89270 the file will be displayed. There you go. Thank you very much. 10. - How to make a round trip availability request based on the length of stay: Today we will see another form of availability search, round trip. As we have already seen, this is another method. Let's suppose we request availability here, N, on April 20, Barcelona, Spain, Charles D Gaul, Paris, France. You have requested the departure availability here. When the table appears, let's suppose you have chosen a seat. Segment number two in class, right after you want to request the return. You can request it using the ACR command. If right after that, you enter ACR April 27, the system will automatically understand that you are requesting return flight availability. That is, Charles DeGol Barcelona on April 27. In this case, you just have to choose a segment like here, it's just an example, a seat in class Y, segment three for the return. On the other hand, if after entering the availability requests, you have chosen a segment. Instead of entering ACR a date, you enter ACR a certain number, for example, here, seven. The system understands that you are requesting return availability. Charles De Gaul, Barcelona, seven days after the 20th, so the 27th. If you want, for example, ten days after the 20th, that is the 30th, you just have to type ACR ten and once the table appears, you just have to request like here, the seat assignment. You reserve a seat in class Y, segment three. This is just an example. We are now doing an example on the Amadea system. We we'll do the example. So we have the returns, we'll take the availability. We have the, as we said, Barcelona, Charles De Gaul, on April 20, two availability modes AN, April 20, Charles D Gaul, Barcelona. We have exactly five segments. The first option, Air France flight at Pin 15. Air France 8:30 A.M. Air France 2:15 P.M. Volly and Iberia at 2:15 P.M. 15 Voling and 95. All right. Let's assume the client wants to leave at 10:15 A.M. In class Y. We will type, as we already said, SS one seat, Y. Segment number one. There you go. The PNR starts to be formed Air France Flight 2289, exactly, class Y on April 20, day number six. It's a Saturday, Charles De Gul terminal one, Barcelona terminal one, HNI, confirmed passage, departure at 7:15 A.M. Now we will take the return with the new order ACR. If he asked me for a return on April 27, type ACR, April 27 directly. Notice here, we have Charles Gol, Barcelona. When I type this, we will have Barcelona, Charles D Gaul, Barcelona, Charles De Gaul, Barcelona, Charles De Gal, and April 27. Here we have the return directly compared to the previous year. So I will take a seat now for the return. So says one seat. For example, he wants to return at 20:00 P.M. I take class Q, the cheapest class. Segment three, and there you go. I took two seats. First flight, Charles D Gold Barcelona, 7:15 A.M. The return is on April 27, Barcelona to Charles De gal at 9:20 P.M. Then we finish, we continue the PNR. For example, I will put here n 11, John Eric, Mr., there you go. I confirm the ticket TK. I provide a contact element, APM the client's phone, for example, 07777 phone of passenger number one, P, which means passenger, it's Mr. M's phone. John Eric, validate I sign with my signature, which was provided to me by Amadeus and I save, I finally have a file number. The number is 3275, which appears here and here. The basic reservation has been made. Now, we will take the same example, but using ACR with the length of stay, we take the outbound segment, AN, for example, January 10, Barcelona to Charles De Gal, and we check the availability of the line. Let's assume the client asks me he wants to leave at 10:45. Flight M is four, class M is four, class M four. S four, I take class V. Says, one seat, class V, 1045, so it's segment number two, we can see that it's indeed January 10. AF 1013, AF 1013, class V, January 10, day one, so it's a Monday. Departure, Barcelona, terminal one, arrival, Charles De Gal, terminal one, HN one, hobby confirmed, departure at 10:45. Now, the client tells me that he wants to stay for seven days. What are the availabilities after seven days based on the outbound flight? The outbound flight was on January 10. I enter ACR seven, so when I have ACR seven, I notice here that I have January 17, but the return is Charles De Gaul to Barcelona. Charles De Gol to Barcelona, whereas before we had Barcelona to Charles De Gol. Now for the return, he wants to come back at 9:20 P.M. So if he doesn't tell me anything, I will take the cheapest class. SS one, class Q, segment number three. What do we notice? Departure January 10, Barcelona, Charles De Gal turn, January 17, day four, Charles DGul Barcelona. I continue after the PNR, for example, John, Eric, Mr., I confirm the seat Tkok to confirm the seat. She goes to HK one, so the pass is confirmed. Provide a contact element with the client's phone number, for example, for John Eric, passenger one, I sign with my signature, and I register and he sees that I have a complete transaction, I have a file number here, which appeared there and there. That means the reservation has been made. I remind you that the file number is not necessarily numeric. It can be an alpha numeric character like A, B, 30, X, et cetera. The main thing is that the reservation has been made. 11. - How to make reservations for babies, children, young people or seniors: A course on passenger typology, that is to say how to book for an infant, a child, a youth, or a senior, such as be aware that the types of passengers, the customer type characters are coded with three letters. By default, ADT, which means adult refers to someone aged 18-62 years. You have the code INF, which is for how to book for an infant. You have the code CHD, which is for booking for a child. You also have the code YTH which is for a youth, and you have the code YCD for a senior, meaning aged 60 or 70 and above, depending on the country, all of this is to be taken into account in the pricing because depending on the passenger type, a passenger may benefit from a discount on the fare. So how to make the reservation. So know that when you do not specify anything at the PNR level, for example, like here, when we put NM one, reservation for one person, M, Alangan is considered an adult. So the code is ADT there's no need to specify it, but it will appear later in the pricing, a course we will do, let's say soon. Now, the specific case of a baby, a baby means someone who is under 2-years-old. A baby does not occupy a seat. They share a seat with an adult. So when you have a mother with a child under 2-years-old, a baby place them together in a single seat. In this case, like the example here, when we put NN one, Al and Jean Mr. INF the baby code, it means there is a baby with him, and here we put the baby's first name. Both occupy the same seat. For other cases, when we want to introduce a child. So a child for Amadeus means that they are aged 2-12 years. In this case, to indicate this to Amadeus, to the Amadeus system and to the airline, we put, for example, NM Eric SAM CHD, which means a child, he is under 12-years-old. He may potentially benefit from a discount on the fare for a youth, what can I tell you about youth for Amadeus? It means that they are aged 12-18 years. The code is Y. To indicate this to the airline RNs and Amadeus during the booking, you just need to type N 11 Lux Arthur Y T. The system will understand that they are aged 12-18 years. Now, for a senior, it will depend on the regulations of each country. Generally, it is 60 years and older, the code YCD to indicate to the system that misses Farin Nadin is a senior. In this case, we precede the name and surname with the code YCD. Now we will do an example of a booking on the system. We will book for a family. We have Luke Jean, who is an adult. We have Luke Sam a baby, so he must be with his father and Luke Nadine is a youth of 17 years. Their travel plan is Marsi, New York on April 12, return on April 20, and here we have a contact element for G. Let the example now. We will look for availability between Marseille and New York on April 12, A and April 12. Misses New York, we took JFK airport. If we do not know the airports, we just to use ten New York, and we will get John Fitzgerald Kennedy Airport, which is its code, JFK. We are looking for this availability. We have five options, 715, 830, 14 15. Air France, Bolivi Greg, and Iberia. So how many people do we have? We had Luke Jean, an adult accompanied by his son, Luke Sam, who is 1-year-old, Nadine, 17-years-old, and Martin 62-years-old. So there are four people, but Sam is 1-year-old. He does not occupy a seat. He will be seated with his father, so we will choose. We need three seats. So let's assume that the Duke family decides to leave at 7:15. We will take three seats, so it would be interesting to place them together in the same class to avoid the problems of separating them. So Y, which has only two seats is not enough. Class M is full, N has two seats. E is full. The cheapest class is class Q, which has seven seats available. So what are we going to do? We will take SS three, three people. Class Q on flight seven R 15, that is segment number one, and there you go. We took three seats, okay, for the outbound flight, the outbound flight, Marsil Dijon, Fitzgerald, Kennedy, New York. Now, we need to take the return flight. We can use several methods. We will use the ACR method. I am requesting a return based on this table, okay? But for April 20, on April 20. So we can see here that we have April 20, John Fitzgerald Kennedy, Marcell, JFK Marcell, that's the return. Let's assume they choose the flight at 9:20 P.M. Since there are three people, that's segment number three, we will put them together. Q, there are two seats. Class Q is the cheapest. That's not enough. We will put them together. So class, there are nine seats left, nine seats and more. SS three people, class on segment number three, and there you go. We have indeed taken the segments April 12, Mars JFK and April 20, JFK Mars. HN three seats, three seats. Well now start entering them one by one. Baby Sam, we will enter him with his father. So what do we do? Mm Luke Jean Mr.? And we will say he is accompanied by his baby under 2-years-old. So we will enter the INS code. We will put the baby's first name. In this case, his name is Sam. There you go. So as you can see, what have you noticed here. This often happens when you have the NHP message appearing on the screen. It's just an alert from Amadeus. It's not an error. It's an alert that tells you to be careful. You have taken three seats, but for now, you have only put one person. It's an inconsistency. It seems to you that they are telling you to go ahead, continue entering people until the number of people matches the number of people who have booked here. H, and three. So here we have only one person, so we continue now. We said we have Nadine. Nadine is 17-years-old, so her age is 12-18 years. But the code is wife. So are we going to do N 11 Luke, Nadine, Madame, and we will put the associated code to indicate that she is a youth 12-18-years-old. So it's wife. And we validate still the inconsistency because we have one spot left to enter. What did we say? We have Martin left, who is 62-years-old. For the system to consider after pricing, we will enter Nadine. N one, Luke Martin rather, Martin, Madam, we specify here that she is a senior. The code is Y, C, and you will see that now we have three spots here and we have entered three people, so the system will restore itself. It was just an alert for you to be compliant. Now we continue, we will enter, we will confirm the spots. Okay. These spots, H and three, they change to status HK. There you go. Perfect. A. Now we enter at least one contact element. For example, we said that Luke's phone was 069, et cetera. So what am I going to do? AP, mobile contact, 069-876-5231. Whose phone is this? So where is Luke located? Look Gene is located at the level of the third passenger. So this phone is the phone of passenger number three. What do we do now? All that's left is to sign, and, of course, I save to obtain a file number. Once the system responds with end of complete transaction and gives me a file number next to it, it means everything is perfect now for the reservation. There you go. So I can cancel here. And if I want to find the file, I just have to do Rt Look for example, the Luke family, and it will display directly. I remind you that we can directly enter Luke here, the Luke family, and we will have the file directly. There you go. 12. - How to modify the elements of the reservation: Lesson, we're going to see if there's an error to modify the elements of the PNR, that is to say when we create a PNR, we might make a mistake when writing the first name or the last name or a contact element when we make a mistake in writing a phone number. We're going to see how to correct the elements of the PNR let's take this example. How do you change the first name? Because you'll see there's a difference when you want to change a passenger's name or change their last name. Let's take this PNR, this reservation, we have here, Luke Martin, Luke Nadine, Luke Jean. Let's say we made a mistake in line two for passenger number two. The line is very important. Instead of writing Nadia, we wrote Nadine and we saved the PNR, and it's completely possible. At the reservation stage only, we'll see later that if you do pricing and issue tickets, it won't be possible to change either the name or the first name anymore. But at the reservation stage, we can definitely change the first name or correct it in case of an error. Here we want to change Nadine to Nadia. The first thing to check is what's the line number? The passenger number for Nadine, it's line two. To replace the first name Nadine for passenger two with Nadia, we just need to type the passenger number two like this slash and when we put nothing next to the slash, the system will understand that we just want to change the first name. We'll see, of course, in a more concrete example later. Now, let's say we want to change the last name. The last name is a bit special, at the reservation stage, we can change a passenger's name. But the thing about the last name is that if you want to change the name, for example, here, look Adia, it's not Luke, it's Lucene. You can't just change the last name. We have to change both the last name and the first name. Even if as we say here, we can replace the first name, even if it means adding the same first name. What we mean here is that the last name doesn't change by itself. The first name, yes, here as an example. Passenger number two, it's not Luke, it's Lucene. How do we correct the name Luke to Lucene? We take the passenger number and slash one. When we add the one, the system understands that the number one indicates a change of both the last name and the first name together. When there's nothing here, it means we want to change only the first name. To passenger number two, there it is one. We write the new first name or the mistake we made. Sign, and we add the first name, even if it's the same first name. Now, if we want to correct a contact detail like a phone number, for example, like here, for example, we put the mobile phone for passenger number three, for Luke Jean, here's his phone. Let's say we got the number wrong or we just want to change it at the client's request to change a phone number. Line eight, here we can clearly see that it's line eight. I remind you that Amadeus works a lot with line numbers. We want to change line eight to another number. We do this in two steps. So the first step is to delete line eight with X. Now we're going to see that starting today. X when you put a number here, deletes a line. If I put X eight, line eight will disappear. If I put X seven, line seven will disappear. If I put X six, line six will disappear. So we delete line eight, it will disappear and we'll insert a new number with APM and the new number P three. Of course, you always have to sign and save after making changes, as we'll see in the example now. Here's the example. We have a PNR here. There you go. The people on two segments, April 12 Marcell JFK. April 20, JFK Marcell. Let's say we made a mistake with Nadine's first name. Instead of writing Nadia, we wrote Nadine. What do we do? We take the passenger number 22 slash and we put the new first name Nadia. Of course, we add Madam, as is the usual and expected practice and traditionally speaking and considering her youth, since she's young, we add the youth code wife as per usual practice. And we validate What do we notice here? That in the PNR ocean, it was Lukenadin, it becomes Lukenaden Madame Witch. Right after that, I want to let you know that you absolutely need to sign and save. There we have Lukenaden now, let's say we have a problem with the last name instead. When we get the name wrong, we need to change. Put the last name and the first name, even if it means using the same first name. Let's say Luke isn't Luke, it's Lucene. Passenger, what's their passenger number? It's passenger number two, so two to let the system know that we want to change, last name and the first name, we add clause one. What do we put here, we put the new first name. The new name, sorry, Lucene Nadia Madame and the youth code. So what do we notice here? It was Luke Nadia and now we have Lucene, Nadia, Madame Young. What do we do next? We sign and we save. Third case, let's say we got the phone number wrong. We make a mistake with a number or we wrote the phone number wrong. So what are we going to do in two steps? The first step, what's the phone line? It's line eight. X eight, we remove line eight, she disappeared. And what do we do right away? We add the phone APM, the new phone. So APM, 072 3977, such as, for example, a phone number, 54 belongs to Luke Gene. It's inserted when I finish, I sign, and I save. Just to let you know, there are several methods to change a E phone number. I chose this method because I find it pretty easy to do, so you should use the methods that seem simplest to you. Just know that after each modification, you absolutely have to sign with RF with our signature code and save with ER. Go. 13. - How to cancel a single reservation: How to easily cancel a simple reservation. There are two methods or ways to cancel a reservation. Either by deleting the segments with the XI command, the segment number that appears in the PMR, we will now see in the example, of course, by typing the XI command, the Xi command removes all specific segments from the PNR. Know that the file does not disappear from the Amadeus database. File, that is the name, first name, and contact information remains in the Amadeus file, and generally, it takes three or four days for it to be removed directly from the system. Let's use now. Suppose we have this reservation. We found the reservation. Can see here that Patrick Gerard has two segments. One segment has an itinerary with Air France on May 23 in class A, Lisbon, Charles De Gal, Lisbon, and he has a return Lisbon, Charles De Gol in class Y on May 30, this is a simple reservation. Know that, as we will see later, when there is pricing and issuance, canceling a reservation will be completely different. Here, we are at the booking stage. There has been no pricing and no ticket issuance. To cancel the reservation, we must delete segments, number two and number three, we delete the itineraries. The accounting file remains in the Amadeus system. In this case, either you use the XE command, which is to cancel the lines one by one and know that in any case, XE is used to delete a line. Here to delete the first segment, to cancel the first segment, we must use Command X number two. If we want to delete the third segment, it will be X three. If we want to delete two segments entirely at once, we can use the command X two quam three. Once you have done that, you sign with your signature and save the second method, as here, involves when you type the command, when you display the file and type the command X, all segments will be deleted automatically. Sign and save. We will do the example now on the Amadeus system. We'll take our reservation again. We are here in the Amadeus system. We have Patrick Girard who has two segments, Charles De Gol to Lisbon on May 23, and Lisbon to Charles De Gol on May 30. This is a reservation. We want to cancel. Let's suppose our client asks us to cancel just the outbound flight. He wants to release the outbound flight. He wants to cancel the outbound flight. So we need to delete line two, which means typing Xe two. Do we notice that segment two has been released to the airline so that it can give the seat to someone else? Once we finish, we sign and we save. Here, Patrick Girard has only kept the return on May 30 from Lisbon to Charles De Gal. But let's suppose he also asks us to cancel everything. In this case, what do we do? What is the Lisbon to Charles De Gol line? It is still line two because there is a recovery phase that occurs. We need to be very careful. We type X, which segment do we need to cancel segment two. That means Patrick Girard wanted to cancel the entire reservation. There you go. The name and surname remain the KO remains and the APM, the phone remains. The file stays in the Amadeus database. They are the ones who then take care of deleting from the database three or four days or a week later. Once finished, we sign and record, and that's it. Now we move on to another file. Show the example with XI, I will bring in another file. So Artie, I have a file that I have already prepared. Here, I will pull it out. Now, we return to Patrick Gerard. Well, it's another file, of course. If Mr. Patrick Gerard asks me to cancel the entire reservation directly, he doesn't want to keep either the outbound or the return. So either we work with XE or we do XE 2.3. So here we will cancel everything directly, or pardon 2.3, we will cancel everything or the XI command allows canceling all segments, so cancel the reservation. We type XI. Do you want to cancel this reservation? Yes. What do we notice? That the segments, the itineraries, have been released to the company ARN. The system responds with, Okay, document canceled. What do we do? We sign afterwards, there you go. And we record. There you go. To move on now, to close the file and do something else, we just have to type IG. IG closes the file so we can process another file. There you go. 14. How to submit a request for special service: Today's course is about special service requests. That is, if a passenger or a client requests a special service, for example, if they want to be accompanied by an animal in the hold or they want an animal in the hold, or, for example, if they request medical assistance, such as a wheelchair or if they request a certain special service or if they request fragile baggage. I will now pass on to you in the continuation of the course, the main special service requests. I will need to be indicated in Amadeus to see if this request is accepted or not, as it will be included in the pricing. This request may not be accepted because the aircraft operating this segment, which is on this itinerary does not have the necessary equipment, for example, to accommodate animals. Or it may be that this airline does not provide medical assistance or that it does not offer a certain special service, such as a vegetarian meal or others. How to make this special service request? That is the subject of this course. So how to make the special service request. It is a set of codes that I will submit to you now. To make the special service request, you need to type the code SR there. The special service code, there will be certain code for each request. Here, you enter free text to indicate what it is about. For example, for an animal in the hold, you can write here a dog with its weight or a cat with its weight, et cetera enter the passenger number from the PNR, P one, P two, P three, the position of the passenger in the PNR. For example, the code SPML pertains to the special service request for a vegetarian meal. So we can write SR, a request, special request SPML. Vegetarian meal for passenger number two. Thus, the system will respond to you with a SSR request, SPML vegetarian meal. You will have two codes. N N means that it is pending confirmation. If you have KK, it means that it is a service that has been accepted. Now, it may be that this service is chargeable. If it is chargeable, you will need to create what is called an EMD. This will be the subject of a future course that is planned. Here are now. The main special service codes, you have the code here. For example, A VIH is for an animal in the hold. Bulk is for very heavy luggage and so on. Here you have, for example, UCHR which is the request for a wheelchair. SPML is for a special meal. Let's take the example of an animal in the hold. We can make the request with SR, the special service code for food in the hold, taken from six, a 20 kilo dog for passenger number one, and we wait for the system's response. Of course, if it is chargeable, you will need to read, I ask you to read a course called EMD, how to charge for a special service. Let's just do the example now on Amadeus. We will is that we will do together. We'll do it now. So miss Bertrand Giselle, 62-years-old, needs a wheelchair but can board and disembark from the plane. She is accompanied by Mr. Bertrand Hannah, who wants to take his 20 kilogram cat with him. The travel plan is as follows, Paris or to Casablanca on August 10. We have Mr. Hannah's phone here. We will make the reservation, and I think for this couple, let's just make the reservation for this couple. So we said, we will look for availability at Orly on August 12, Ole Ai Casablanca. If you don't know the airport code for Casablanca, it's very easy. In a previous lesson, we can use DAN Casablanca, determine the airport name Casablanca, and we will have, there you go, ACAS. The code for Casablanca is CAs for the airport in Casablanca. We are searching for its availability on August 12 OL Casablanca, right? Let's assume they want to leave with Air France. We have three segments. Let's suppose they tell us they want to leave at 8:30 or at 7:45 P.M. There you go. If they don't tell us anything, we take the cheapest class. The cheapest class is class Y. There are two classes left, so it's fine. We can put them in this class. Says two, as we said, class Y, segment number three. There you go. There are two people. Hn two, we will put the names now, NN one, we will put misses Bertrand Giselle Madame is 62-years-old, so she is a senior. I remind you that the senior code is YCD. When you have NHP, it's just an inconsistency indicating that the system expects you to have here. You have one passenger for two seats, so it alerts you that you are missing a seat. We will introduce Mr. Bertrand. We say nothing about Alan, which means he is an adult, aged 18-60 years, and there you go. We will just simply confirm the seats. We put Mr. Alan's phone number, 341-21-2123, for example, Alan is passenger one, P one. We need to request special services. Misses Giselle, the second passenger, requests a wheelchair. The wheelchair code, knowing that she can board and disembark from the plane we have already seen is CHR. Special request, CHR code, and we can add a free text here. Such as wheelchair. I can say, for example, personal wheelchair. That means we are just requesting assistance. For whom are we requesting this? For Giselle for passenger number two, and see the response the system gives her. SSR, use AHR, wheelchair, personal P two NN, NN means that it is pending. If it were K and K, that means it is confirmed. You can, for example, request a display of the PNR again in the evening and in principle, if the airline for that flight Air France with an aircraft of type 330 provides assistance that could allow, let's say, to accompany the lady with her wheelchair to the plane. Alan wants to be accompanied by his ten kilo cat, it will be ASR A VIH, which means animal in the hold. We can put the ten kilo cat there. Okay. Who are we requesting this for? For Mr. Bertran A P one. There you go. With each ten kilos, P one, still pending, it will generally go through. If the airline has those means when you redisplay the Panner, it will change to K K and K and K. Then we just have to so we record, and we sign and we register. Now, we need to price it. How much will this transport cost for the couple Bertrand Allen and Bertrand Giselle, with of course, the request for special services. So we type FXP there we go. What are we being told here? Bertran Alan adult, tax free, EPE fur 25 euros, taxes, 125 euros. Mr. Tran Allen, the trip will cost him 551 euros. However, for Giselle, it costs her 275 euros. Since she is a senior, she benefits, of course, from a certain discount for this flight. The total amount is the sum of the two people. Which means that in total, the two tickets will cost 826 euros to validate, to transmit to the TST, as we saw in the previous lesson, that there has been pricing that these people will pay this amount, we just need to sign with our signature. What do we notice here? You have at the top the TST, which means we have sent the fare for the person for Betron Allan and BetronGisel, we sign again, of course, and we record, I would like to point out that in this course, you have all the most commonly used special codes in PDF format. There you go. And 15. - How to introduce messages to address to the passenger or the cabin crew: A brief course on remarks or messages meant for passengers. As you will see, there are several types of messages. There are messages that are meant only for passengers to raise their awareness about certain information that will appear on the E ticket when you print it. To do this, the command, usually in the PNR, at any time, you can put and the message. For example, you can put this RM, not carry liquids or to raise their awareness. For example, if we want them to check in 3 hours before departure for one reason or another, RLM, you check in 3 hours before departure. This remark will appear on the E ticket. It's mainly to raise the customers, the passengers awareness about certain information, or, for example, for a simple booking, if they just book and need to pay. At least two days after the reservation, you can add a remark. When you print the reservation, note that you need to go to the agency to pay for your ticket before such and such. This information will appear. When you print the reservation or the ticket. There's another type of message, but this one is meant solely, I mean, only for the airport, whether it's for the check in desk, the boarding gate, and especially for the flight crew only, meaning the ground hostesses and stewards. For example, this is sensitive information. It won't appear on the E ticket. It will be sent to Amadeus and forwarded to the check in desk to the boarding system in order to raise the crews awareness. About certain things. For example, here, it will be an OS message. When you put, for example, OS customer seems to have issues, it will be sent to the check in desk, boarding, and the flight crew. This message won't appear on the ticket. There you go. Thank you. For the remarks, there are remarks that are necessary for the customers, remarks that will appear on the ticket. For example, please arrive at the airport 3 hours early or a note for the elderly, like, don't forget your documents, don't forget your passports. These are remarks that are meant for the passengers, for the customers. But there are remarks that can appear on the PNR but that the customer will never see. These are messages that are visible only to the agencies or that are mainly sent to the check in desk to the boarding system, and possibly to the pilots. These are details we want to send just to the check in desk but that the customer can't see. There are two types of remarks. We have a PNR, such as, for example, on the date of December 12 at the airport Charles De Gal in Paris to Madrid with the airline which is operated by Iberia. Let's take, for example, a seat at 7:15 in class F segment number one. We write down the passenger's name, for instance, let's take Mr. Alan. Renard as an illustration. Sir, we validate TKOK. It's done. It's done. We enter the passengers number as we have already thoroughly explained. P one, and then we proceed to sign with the agent signature that Amadeus has provided to me. We register and we have a file number. The file number can be alpha numeric, such as letters and numbers. Then we price it, FXP the fare, there you go. It's 749 euros to validate and send the TST, as we already mentioned. We sign, there you go. When we have the TST here, it means it has been sent to the airline. We enter the payment method. There you go, and we issue the ticket. We can also enter the passenger document if it's required. So SRDcs HK HK, we put the airline first, of course, it's Iberia, HK, type of document passport. Here, we're going to enter the type of passport, which country issued the passport. For example, here, we'll put France. Then we enter the passport number and we include the passport number, along with the country that issued the passengers nationality. Next, we enter the passenger's date of birth, November 11, for example, 1960. Next, we enter the gender, it's a man, so we'll put M for male. Here we enter the passport expiration date, for example, September 22, 2027, and finally we enter the passenger's name. Renaud, and here we match it with the passenger's position in the PMR P one. Next, we issue the ticket, and there we have a line FA because it's there, which means the ticket has been issued. All we save it and we record it. Here, to add a note, for example, we tell this gentleman who seems a bit older RM, this information will appear on the ticket when you print it with ITA. For example, please arrive 3 hours before departure. It's just before departure, before departure. There you go. H. So when we save it, this information when you request the ITR print will appear on the ticket to inform the customer that they need to be at the airport 3 hours before departure. There is another very important remark, but it will appear in the post. It's information that you want to pass directly to the check in desk at the airport the boarding system. Let's say, for example, you have a gentleman who comes in, buys a ticket from you, but you feel, for instance, let's take a simple case that he has some psychological issues. All right, he's not mean, he's not this, but you have a doubt. So for that, you need to pass the information to the boarding system so they can keep an eye on him even on the plane. If the pilot agrees, of course, the pilot can refuse to let this gentleman board in that case. It's a message, let's say, for example, that you slip directly to the check in desk or perhaps to the boarding system or to the flight crew, the stewards and flight attendants. In other words, the people who help you on the plane. In that case, you put OS, which stands for operating system, OS, for example, so it's a secret message. Like a hidden code that only certain people can understand. The client seems to have psychological issues, which could include anxiety, depression, or other mental health challenges that affect their behavior and thinking. The client will never be able to see this information because it will be hidden in the PNR anyway and it won't appear on the ticket. It's just to make the airport, the checking, the boarding, and the people who handle air navigation, the flight attendants and stewards aware, there you go. Here, we see it here, right? But the client will never see this information. You just need to sign and save it. So to summarize an RMC note, something we do for the client to make them aware of something, OS is a note that you send, which will be hidden that will be sent, let's say, to the airport, to the check in desk and boarding and to the people who handle it. Like the pilots and flight attendants, the stewards, there you go. 16. - The SPLIT or how to separate a multi passenger reservation into a reservation for each passenger: The separation of folders. Sometimes you may have a booking reservation that contains several passengers who have the same travel plan, such as family members. It may happen that among them, there is one passenger who wants, for example, to cancel or change the date or refund their ticket. The fact that all these passengers are on the same file means we will have to separate the folders so that the passenger who wants to make a certain request that will not be applied to the others has their own file number. Ultimately, the split is about separating the file so that we can act on one passenger, refund, date change, cancellation, without impacting the others. We will now do the example and at the end, you will have a display of the different steps to proceed with the separation of folders. Split, that is to say the separation of folders. Here we have, for example, a reservation for a couple, Al Pacino and Al Cristina. They have a segment A, airline AH. On December 20, Charles De Gul Madrid. The return on January 12, here it is on flight AH 5451 on January 12, Madrid minal one, Charles De Gul terminal one. The seats are confirmed because they are in an HK status. HK means that the seats are confirmed, the status has been set. It is a complete reservation. The file number is 11 o86, both people are associated with the same file number. Therefore, everything we do on this file will concern Al Pacino and his wife, we assume, Christina. All right. Let's assume they made a reservation, they came back and to tell me that Christina wants to cancel the reservation. In this case, if we cancel the entire reservation of that file, it will also cancel Al Pacinos we can do that, but there are many people who say to cancel everything and create a new file, a new PNR for Al Pacino. But it is likely that at the very moment you cancel all of that, the seats that were originally assigned to Al Pacino disappear at the same time. Another agency is making a reservation at the same time. So what are we going to do? We will try to separate the files, meaning Al Pacino will have a certain file number, and Al Christina will have another file number. This way, we can handle the files differently. Cancellation, refund, revalidation for one, not for the other. We call that the split. Here it is. I have the file number 11.0 86. Let's suppose Al Pacino shows up and tells me that Al Christina no longer wants to come with me due to a scheduling conflict. What are we going to do? We will try to separate the files into two different files, meaning one number for Pacino and another number for Christina, and we will only cancel Christina's seat. That way, there is no risk. Al Pacino will always keep his seat. The first question we ask is we search for the file. Here it is. We ask ourselves, who is going to cancel the reservation? He told me it's Christina, to separate the folders, we put ASP, which means split, there you go. And since it's Christina, we will separate Christina's file from Al Pacino's meaning she will have another file number. So what is Christina's line number? It's two, we put Sp two for the separation of file number two and we validate. What do we notice? It tells me A under this PNR. All the file number is still unknown. Still unknown. Look, we only have Al Christina. We have separated Christina's file from Al Pacinos, but he still doesn't have a file number. So what do we need to do right away, we are going to sign. I sign with my own signature that Amadeus gave me. When I sign, look at what happens. He tells me to be careful. It's a file that was already associated with another file. All right. He tells me that from now on, Christina will have her file number, which is 16586, he tells me noticing that when we see this, it's a file. So when we see this, it has been separated. 16 86, what do we do next? We type EF. What do we do next? We type EF. We type EF. What do we do next? What do we do next? We type EF. After EF, what happens? Return to the initial file to 11.0 86. Notice that there is only Al Pacino with a single seat, whereas before there were two seats. Look below, hashtag. He tells us, here is Al Pacino's file. It's 11 86 and we have separated it from another file. This is the separation file, which is Christina's file 16.5 86. Okay. We call this the parent file, and this is the child file. After EF, be careful. You need to sign and record immediately. So here we notice that Al Pacino is all alone, of course, with Charles Madrid, Madrid, Charles De Gol, HK one is on site. Here, look what it tells us. A Doc 13 completes 11.86. Below, you have the display. It tells you there is a file separation with sit 16.5 86. Lo, if I search for 16.5 86, I will find it. Look at Christina's file. What did we want to do? We wanted to cancel Christina's seats. What can we do either X or X? I can already to cancel a file. That means canceling the segments, canceling a reservation is a segment. It does not mean canceling the entire file. I will cancel segment two. Here it is. I have only one segment left. I cancel segment two, I sign. There you go and I save it, it's done. Christina no longer has a segment. We only canceled Christina's reservation. I remind you that canceling a reservation does not mean canceling the entire file. The file remains in the system. If I want to review Mr. Al Pacino's file, then RT, the file number starts with 86 and there you go. You notice that Al Pacino has always kept his seats. On the other hand, Christina, if I find her file, 16586. That she no longer has a seat. There you go. We treated Christina differently than Al Pacino, especially when you have an entire family who have booked, who have paid, and one of them wants a refund, for example, or wants to change the dates. We cannot do it on a single file. We separate the person's file and treat them differently to keep the others. There you go. Here we have Christina, who no longer has any segments, so one from the nose and I return to mister's file. Al Pacino 11.0 86, we can see that he still has his file and below always some information. That, be careful on November 10, it's the day of the day. There was a separation by the ID office by this agency. Al Pacino's file has been separated by a sub file 16.5 86. There you go. I sign once again and I save. He wants to cancel, so we separate him from the others. This means we assign him a new file number. 17. - How to price a reservation, the essential prices: Explain more clearly what the TST, the transitional stock ticket means. Know that the principle is as follows. After creating a PNR, when you request a fare with XX, here it is. FXX means that you just want to know the fare that you are transmitting to your client. Whatever you do afterwards, the fare will not be transmitted to either Amadeus or the airline. You have given a fare to the client, nothing will happen. If you close the file afterwards, you have not priced it. On the other hand, what we generally use in 100% of cases after creating a PNR is to enter the pricing to obtain the fare of the PNR based on the passenger types. That is adults, youth, seniors, and based on the airline and based on the reserved segments, round trips or multiple segments. If you validate with the signature, as we will see in the example, we say this is with TST with transitional stocked ticket, meaning that you will transmit to the airline and to Amadeus, that you will price it, meaning that you will collect money. Next, we generally assume that we work with FXPP which stands for price. But let's suppose the client finds that the price is a bit too high. He may ask you if there is a possibility of getting a better fare, when you enter FXB after FXP, you get the best possible fare, of course, based on availability. There may be an automatic class change if the client requests the best possible fare. Here, we say that you have priced it. With FXB, we will price it. With FXB, we price it, meaning we send to the airline that pricing has occurred. You need to collect, let's say, the price of the trip. Next, we have another option, which is FX FXL is mainly. For advisory purposes to obtain the lowest price offered by the airline for the PNR you have created, but it is only for consultative purposes. It may be the lowest price, but it may not be available as it has already been taken. So it is without TST, thus without transmission. FHP and FHB are with transmission. VXX is a price inquiry. FXL is also just to see the best possible fare, let's say, that is offered by the airline. We will do the example now. Let's make a reservation for Mr. Fernand Gerard on the Barcelona Rome flight on the 12th. So there will be two months of availability, A and March 12, March 12, Barcelona, and the airport code for Rome is FCO with the airline Veling. Here we have three flights. We will take the first flight at 7:15 A.M. In class, for example, okay? So SS one V one. I continue the PNR NM. Mr. Fernand Girard, I would like to confirm that I have successfully processed the ticket as requested. Following this, I carefully entered the client's phone number into the system to ensure accuracy. Once that was completed, I proceeded to finalize the process by signing off on the document, ensuring everything was in order. There you go. Everything is now confirmed and completed, as per your instructions. And I am just recording I want a price. The pricing, the fare quote 100 TST, is just to get the fare, so we will type FXX. It has no influence on the airline or Amadeus. This pricing will not be transmitted. Just to get the fare. Here it tells us that it is 137 58. Now, two things if the client it's mainly for the client. We tell him that your trip will cost 137 euros to explain here we have. Here is Fernand Gerard, Mr. Adult. FAER when it's FER, it means it's the price before tax. Here we have the taxes that are applied. The price per passenger is 137 euros. We have a report here before tax. It's 106 euros. Here we have the taxes, I O, YQ, JD, QV. There, I will depend on the countries and the airline. This total fine is what the client has to pay. The client has to pay 137 d 58 to inform him of the fare. Now, if I go back to my file, nothing has happened. I can close the file and do something else. Non girard remains at the booking stage. Now, if I want to charge, it means I have to collect money. And send the information to Amadeus and the airline that I have collected money. The base fare, depending on the client's type, so here we haven't said anything. It's an adult. This is a fare that was issued and provided by the airline viewing on March 12 for the Barcelona Rome flight. To price, I type FXP. So here the fare is 143 68, 43, 68. All right? All right. So 110, 32, 143, 108. When I want to validate the fare to say here, this client will pay me 143, 108. I collect money and inform the airline and Amadeus that I have priced, so that I have collected money. To validate the pricing just after the FXP, you type RF the signature. There you go. When we have here in a PNR, the first thing that appears is TST. It means that you have priced. Additionally, you have two lines that appear, the FE line and the FV line, FF, which means fair V PAC. It means that it is the airline informing you that it has received the pricing. Pricing received by the airline viewing on segment number two, that one, the itinerary, the route, fare that has been issued and given for passenger one for Mr. Fernand Girard. There you go. Now you can save and it's done. We have priced with the basic formula FXP. We now move on to another case in case the client requests a lower fare or a better fare. I will make a reservation for March 12. Still Barcelona Rome. I will do it quickly. Airline viewing, I will take the same case. All right. So here I have six flights. I will take the second flight at 10:45 in class B or in first class. SS a seat in class B, segment number two, the flight at 10:45. I put, of course, Fernan Gerard sir. There you go. I confirm the client's phone number. So for passenger one, I sign and I register. Now he wants the fare. We are on another day. I made this reservation on another day. The fare will change, of course. I type FXP. At first, it tells me that so here we notice. 425 euros before tax. The tax is 126 euros. The price is 151 euros. The price is reported here. The total is less. If the client says to me, Listen, that's a bit too expensive. Is there a possibility of getting a better fare based on availability? In this case, we immediately type FXB best. The fare is 551 euros, and what do we notice? Here it is. The best possible fare with a class change is 396 euros. If he agrees, then what do I do? I sign. When you sign after a pricing, it means you have validated the pricing. It implies that you have received money and you are transmitting that to the company. Here we go. What do we say here? We have a TST that has been sent. It is an invoice in the end. That has been sent that you have received the money. V, it has been confirmed by the company here. It was Air France on segment two, passenger number one. What do I have left to do? I sign once again and I register. Here we go. We have seen the three basic pricing options. Of course, we could have used FXL, but it generally gives the same result as FXB. Generally, it is just for advisory purposes to see the best fare, even if it is not available. We generally work with FXBP for the base fare and FXB to get the best possible fare with a potential class change. There you go. 18. - How to enter the form of payment cash credit card or check: Forms of payment. Once you have successfully booked a flight and priced it for the passenger, you must indicate the form of payment, how the passenger paid you. The payment form order is FP form of payment, and here you indicate how he paid you. So we will see that there are several types of payments, cash payment, credit card payment, and check payment. This mention is mandatory at the PNR level. The, the simplest, if the client pays for their reservation, their plane ticket in cash, then you must enter FP cash. Very simple to do, or you can enter FPCA, it's equivalent. Second method starts with credit card payment. So in cryptic form, if you do not have a card reader, then it will be FP, CC, credit card. Here you enter the 16 digits of the credit card and D, and you put here the month and year of the card's expiration. At D, you need to specify the type of credit card. If it's an American Express card, you must enter AX. You put AX and here are the six digits of the card. V for Visa, EC for Eurocard, DI for Dina, CA for Mastercard. We put FP, CC, it's mandatory to indicate that it's a credit card, the code of the Visa, Mastercard, Eurocard, et cetera, the 16 digits of the card D and the expiration of the card. As here, for example, we have this type of card, so it's a visa card. Here are the 16 digits of the card, so how to indicate the payment method. It will be FP, CC VI, the 16 digits of the card, and the expiration on 1.25. Finally, for payment by check, you don't have to indicate any. Just you must indicate that the payment was made by check, form of payment check. Here we have a PNR, a simple reservation from M Du Pinjan on flight Air France 61 85 in first class, departure on December 12, day number five, which means it's a Friday, departing from Nice terminal one, arriving in Brussels, terminal one, seat confirmed. Departure 1045 Arrival 14 Saka a ticket for the same day and the aircraft used is a 537. There you go. It's confirmed. It's in HK. We want to proceed with the payment. We will give him the fare FXP he has to pay a total of 245 euros to validate, to send to TST. We signed with our signature. Here, we have the TST, which means we have transmitted the fare to the airline. Now, we indicate the payment method by visa card. We will take this visa card, it's Mr. Panjon. Here is the credit card number and here is the expiration date, and here is the type of card. We will insert this payment method, it will be FPCC credit card. The type of credit card is VI Visa mandatory. We enter here the seven digits of the card. It's one, two, three, four, five, six, seven, 890-72-3456, three, four, five, six, there you go. On D, we enter the expiration date. All right. It's, let's say, January 25. There you go. Of course, once you validate, the system, of course, hides the card number. That's because you entered it. If you have a card reader, it will directly input this line with the numbers that are hidden. What remains is we sign, there you go, and we save. Now, let's assume it was a cash payment, so I will delete the payment. The payment is seven, all right? If it was a cash payment. I just need to put FP cash. There you go. What I did now is as if someone wanted to pay by card, then regret it, we deleted it and switched back to cash payment. The same goes for payment by check. For example, for a check, we will type check. There, I I type this, the system will refuse because it will tell me you have already entered the payment method. You need to delete it by X seven and enter the new payment method, I sign and I save. 19. - How to issue the ticket and obtain the e ticket number: Today we are going to see a very important course, if not the most important in the entire Amada system, which is the course on the issuance of E tickets. Any booking will only be valid if there is an issuance of E tickets. What does the issuance of E tickets consist of? The issuance of E tickets involves requesting ticket numbers. E ticket numbers from Amadeus and the airline. Once we issue or request the generation of E tickets, it means that the ticket is valid and that the passenger will be able to travel with this ticket. Once you have made the issuance, the system will generate FAAAx lines that we will process. It will also generate an FBPX line that will indicate to us that the issuance has been successfully completed and will generate an FM line that informs us about the commission the agency will receive since it has issued this ticket. We will process this one by one, of course. So once you have created the PNR, priced it with FHP or FXB and indicated the payment method, the last step is to issue the ticket so that the airline receives the ticket, and AmadiS also receives the ticket. The ticket will thus be in the entire AmadiS system, known worldwide at airports and during check in. Once you have created the PNR, indicated a pricing and provided a payment method. The last step to take is the issuance. The issuance is done with the TTP command, and there the system will generate three lines for us like here. Let's take the example here. We have a PNR for Mr. Jean Patrick the Air France flight on July 30. He paid in cash, and since there is the TST line here, it means that pricing has occurred. The last step would be to request the ticket numbers, the issuance of tickets. We type TTP and here is the result. System will generate a FAPAx line for us. Ultimately, the FPAx line is the electronic ticket, but in a cryptic way, we will, of course, explain what the FPAx line consists of. What you need to know is that if we have one passenger, we will have one FPAx line. If we had three passengers, we would have three FPAx lines. FAPAx is the electronic ticket. The FVPAx line confirms that the issuance has been successfully completed and that there were no transmission issues. Here we noticed TTPO for C seven. In segment number two, here is segment two, which is the itinerary. For passenger one, Mr. Jean Patrick. The FM five line will be covered in a course. The next course, which indicates the commission you will receive for issuing this ticket. Now, let's explain the FAPax line, which is the most important part of the entire ticket. The FPAx line, as I said, indicates that it is the electronic ticket in a cryptic form. Here, you have the ticket number. Please note that carefully the following information. The E ticket number, you have ET, ET means valid E ticket. It was issued by the company Air France in our case. Here you have the currency. In our case, it's euros. Here is the amount of the electronic ticket for the passenger, which is what the passenger paid. Here is the issuance date, meaning when you issued the ticket, so when you typed TTP, this is very important. We will see it later. Here you have the office ID of the agency that issued the ticket. Here, you have the Ayata number of the agency that issued the ticket, and the ticket concerns segment number two, itinerary two for passenger number two. The Lil EV PACs. That is the transmission number. We generally do not use it, that we monitor here that the issuance has been properly completed and that we have received electronic tickets. We are going to make a reservation for Mr. Jean Patrick on the Madrid Lisbon flight with Veling on July 30. So A one, request for availability on July 30, Madrid Lisbon. With Bolling Airlines, we have three segments. Let's assume he wants to take the 7:45 P.M. Segment, so it's segment number three. Says, I am taking a seat. In class, segment three, I am now entering the name of the person, so sir Jan Patrick. Sir, I just want to confirm the ticket, TK. I enter the phone number, at least one phone number of my client and ensure there you go. Passenger one, I sign, and I register successfully. I have a ticket. Now I ask for the payment method. With what? How will Mr. Jean Patrick pay? He tells me, for example, I will pay in cash, so it will be form of payment cash. Next, I price it. Normally, FXP, I request a fare for Mr. Patrick an adult on the viewing flight, July 30, Madrid Lisbon. The fare is 46 euros. Total fine. That is the amount. All taxes included. Here, five euros, it's 35 euros, that's before tax, taxes and there is the total amount including taxes. We see here, he must pay 46.09 euros. Let's assume they pay us, so to validate, to create a TST, to transmit the fare to the company, we sign with our signature. We have here a TST, we have the lines FE and FV, which means that the fare has been transmitted to the company. The last step of the reservation for it to be complete and it is mandatory, is to absolutely carry out what is called the issuance of electronic tickets. There you go. We have the ticket. What do we do? We sign, and we register to complete the reservation. At this point, you have completely finished Mr. Jean Patrick's reservation. John Patrick, if we look closely at the FPAx line, so the eight, it's the FA line number. We'll need it later. Here, you have the electronic ticket number, the E ticket number. SET means that it is a valid E ticket, open for use. P is the company that issued the ticket, in this case, Veling. Here you have the amount of the travel project, 46 euros. Here, next to it, you have what is called the issuance date, that is when you made the ticket. Here, next, we have the office. D of the agency that issued the ticket accompanied here by its Aeta number. Finally, this fare, 46 euros concerns segment number two. Here it is for passenger number one, here it is. Thus, we have completely finished a reservation. 20. - Continuation of the course issue how to evaluate the agency commission: We continue the course on the issuance of E tickets. In the previous lesson, we covered the issuance of tickets and mentioned that when we typed the TTP command to issue the electronic ticket, three lines appeared, the FAPAXline, the FP pax line, and the FM line, which we will present today, we will present two specific elements. The FM line allows calculating the agency's commission, the additional commission that has been offered by the airline. So that the agency can calculate the commission it is entitled to with specific details. We will also look at the concept of fare masks, how to display the TST, that is the fare that has been issued by the FHP or FXB command. There you go. Let's take the following example. We have a reservation here and we notice that there is an FPAx line. This is the electronic ticket, as we have already explained. The fare is 423 euros. All taxes included. FBPX tells me that the issuance has been successfully completed SM precisely, it is the line that allows you to calculate your commission, the commission owed to the agency, the commission offered by the airline. Here we have the case of FM five. It can be FM three, it can be FM ten, it can be FMZO. We will see the two possible cases. How do we calculate our commission? Possible cases. If you have FEM with a number here with the letter A next to it, it means that it is your absolute commission. If we have FM, put five A here, it means that on this ticket, we are entitled to a commission of 35 euros or $35 or 35 in the currency of the agency's country. On the other hand, if we do not have the letter A, FM five or FM two or FM three, it will depend on the airline and the ticket itself. It means that if we have FM five without the letter A, it means you are entitled to 5% of the amount, excluding tax of the ticket fare. Not the total amount. Problem is that at the level of FAPAX we have the total amount. So to display the fair mask, the price we issued, we need to display the fair mask using the command TQT and there we will display the fare mask or the details of the fares. There, you will have the display of the TST, which means the details of the fare that was imposed on the client. Let's do an example right away. Here we have a complete booking for Mr. Jean Patrick on Vuling 40 45, class Y, July 30, Madrid to Lisbon. The fare paid by the client is visible in the FPAx line as we saw earlier, we have ET, so the ticket is valid on airline VY. The fare is 46.09 euros, but 46 euros is all taxes included. Here we have FM five. The Agency Commission is 5% of the amount excluding tax, while here we have an amount all taxes included. To display the amount excluding tax, you need to display the TST, that is the fare mask. To display the fare mask, the TQT command explains how the fare was calculated. Here we have M. John Patrick, here you have the itinerary route. And what comes after FIR Euro is the amount excluding tax. Here you have all the taxes that have been applied with, of course, the names of the taxes. The names of the taxes depend on the airlines and the countries. There may be ten or 15 of them. So what interests us is the amount excluding tax, 35 56, what the customer paid is 46.09, so we have the amount of our commission. It's five multiplied by 35.5 6/100. We will calculate it now our commission. We have 5% multiplied by 35.56. Divided by 100 and so we have an amount of 1.77, it's not much because the ticket amount is 460. The higher the tickets, the better your commission. 21. - How to enter the information of the passenger document passport identity card or driving license: The SR docs, that is how to enter passenger travel document information. We will see when it is mandatory to enter travel document information at the PNR level. That is either the passport, the ID card, or for certain countries, the driver's license, and we will also see how to finally print the E ticket. Be aware that when you create the PNR, when you do the FXP or XP pricing, if at the beginning of the PNR, you have the TST RLR SFP message, it means you must provide a secure flight passenger document. You must indicate the passenger document information at the end of the PNR using the Bosa Docs command. If this RLRE SFP mentioned does not appear, it means that the travel document is not required at the ticketing level. How to enter the passenger document now when it is mandatory. So here is an example and we will now do an example on the Amadeus system. You need to type the command docs. The two letters that follow are the airline code. Then you must enter HK one. And here you enter the continuation, the type of document. P for passport, N for identity card, and possibly D for driver's license. Then you enter the code, the three letters, the code of the country that issued the passport. Next, you enter the passport number and then you simply enter the passengers nationality. Next, you enter the passengers date of birth. Then you provide the gender. Was it male or female? Next, you enter the expiration date of the travel document. Then the first and last names of the passengers, you input the passenger number that appears in the PNR. Here, it is well explained and you can download it because we have provided a PDF before doing the example how after doing that, can you exactly print the E ticket? Once you have created the PNR, that is the commands AN, SS, NM, AP, RF, ER, after pricing the reservation, indicating a payment method, issuing the electronic ticket to generate ticket numbers. And entering the travel document information using Sardoc, you can finally print the E ticket with the command ITR. If you have the printer connected, the electronic ticket will just print. Let's do the example on the Amadeus system. We have here right now in front of us a PNR that we have currently displayed right now. We notice that at the very beginning of the PNR, there is the term TST, which means the pricing has been done, RLR secure flight passenger. This means that you are required here to validate the PNR, you must absolutely enter Mr. Hein Patrick's passenger document. We assume that Mr. John Patrick is of French nationality who has a French passport, so we will put it here. The Sardox is absolutely mandatory. So we start with SR Docs. Then you enter the airline code based on the travel segment. So here, he took a trip with Air France. So we enter AF, then we can see that there is a TST, so it has been priced. There is FAPAC which means that it has been issued, so we enter K, SET confirmed one person, right after you enter the type of travel document. In this case, we will assume that Mr. John Patrick gave us a passport. So we enter the term P. Next, we will enter the country code that issued the passport. We will assume it is a French passport. Then you enter the passport number. Then you enter the country code, the nationality of the passenger, the country code. So it is a passenger of French nationality. Then you enter the passenger's date of birth. We will assume it is November 17, 1980. Then you enter the gender. Jean Patrick is male, so we enter M, then you enter the passport expiration date. We assume it is November 27, then you just simply need to enter. The passenger's name first name, slash the passenger's position in the PNR. John Patrick is in position one, P one. When we validate, we will see that the system accepts it. There you go. The system has accepted it. If there had been an error here, the system would have responded with invalid transaction. I sign, and I save. Now, to print the document, I just have to type ITR. If you have one passenger, the printer will print you an E ticket. If you have multiple passengers, you will get four. If you have, for example, four passengers, you will have four electronic tickets. Let's just see how the electronic ticket will be displayed. Where's the electronic ticket. It has been displayed here in PDF format, which you will get on the printer, E ticket simulation. The first thing that appears is the code of the agency that issued the ticket. It's address, the address of the agency, the first and last name of the passenger. Booking reference, it's the file number, the E ticket number. Can have four passengers for one file. They will have the same booking reference ale number, but each will have their own E ticket number. Here, the E ticket number is 16 60, et cetera date here, when was the ticket issued? April 8, 2024. Here you have the travel itinerary for July 30 from Madrid to Lisbon with Air France flight 13 95, departure time, 7:15 A.M. Arrival, 10:45 A.M. Then you have a summary of the details, excluding taxes, the taxes, and finally, the total amount. Of the ticket, what the passenger paid. 22. - How to create an electronic miscellaneous document EMD for payments for special services: Here, it's different. It's when the person already has an electronic ticket and either returns to the agency to request another special service, an extra baggage, or a pet in the hold or medical assistance or a special meal, but be careful. Here, the person is not like in the previous case. In the previous case, from the start, the person had requested an additional special service. Here, we assume that the person already has an E ticket, so they already have FAPAx lines. They want to add either at the agent level or at check in at the airport a special service. We need to display their PNR, and of course, we will see how to add this special service, and it's a voucher that will be added to the electronic ticket or even to the invoice. Call it an EMT, EMT is added after there has been an electronic ticket. Today, we will see how to add an extra baggage or additional bags. We will also look at the concept of the TSM mask. The TSM mask, as we will see, displays a mask showing only the rates for special services. So to add an extra baggage, know that the command is SR, special service request BGB. To simply and indeed add a second extra baggage, the command is SR BRC. Once you have successfully completed that, you will then need to clearly indicate it at the PNR level and understand how to properly price this special service. The mask TSM that we will see is to display the rates for special services such as animals in the hold extra baggage paid seats. So that it can be added to the reservation rate and how to issue this PNR to obtain electronic tickets that will contain the rates for the segments and also for the special services. So for baggage, when you want to add an extra baggage, for example, it will be SR PAC B. Here you indicate the segment on which the person has taken their extra baggage. Here in this specific case, the extra baggage is for passenger number one, who is in position one in the PNR. And segment number two, itinerary two of the PNR. For example, if you have a passenger who wants to make a round trip, the outbound is Segment two and segment three, so you will need to add S two common three. Of course, if the extra luggage or the additional service in general is done for all the itineraries he requested, then we can ignore that. The system will understand that passenger number one is requesting an extra piece of luggage or a specific special service for all segments, for all the itineraries they have used. This is for the request. Now, we need to price this service because it is an additional service outside of the itinerary reservations. So to display the price of the special service, after typing the command SR, you type the command FXG. You will have exactly the detailed price of the special service you requested, and it will be thoroughly explained. If you want to display all the services requested by the client, you just need to type TQM, TQM, TQM, TQM. TQM only displays the rate for special services. On the other hand, TQT displays the rate for segments, itineraries, that is the trip. TQM displays the TSM mask which shows the special services mask. It is not mandatory. Now once you have indicated the rate for the special service and the client pays you for this additional service, you will of course, need to indicate the payment method for the special service. So it will be TMI FPFOp here you put the method, cash, check or credit card, as we saw in the previous lesson. Then you just to of course issue. You will need to issue the electronic tickets to have electronic tickets. It will be ttp.com dot, ttm.com dot, art.com dot. Can place RT later, not necessarily now. If you want to not only print the tickets and send them to your client by email, you will need to type the command TTPchs TTM ITR, ITR to print, but to the email, but be careful. This assumes that at the PNR level, you have indicated the command Ape, contact element E, which means email and the email must appear at the PNR level as we saw in the previous course. EPR la RTC, we will do an example now on the Amadeus system. We have here a PNR that has just been displayed. It's Chris Anna, who has a trip on August 12 between Berlin and Brussels, returning on August 19 between Brussels and Berlin. We have here his Pepex ETag line. It's a valid label to be paid 162 euros on June 20, 2024. She came back to us at the agency or at the airport asking to add a special service. Let's assume she requests an extra baggage. It's special request BAGB. We can indicate here a free text, for example, 27 kilos, at the check in level, this is what they do. Slash for whom for passenger number one, here is Chris Helena and on which segment. Does she want to send additional baggage on Berlin Brussels flight and return or one of the segments? If she only wants, for example, for the outbound, it will be segment number two. But if she wants on segments two and three, we can write S two coin three. It's all the segments, we can ignore those, but we can include them as well. S three, S three, it means she wants to carry an additional 27 kilo baggage for the outbound and the return. So there you go. The additional extra baggage is pending confirmation. N, now need to price it. FXG here we have the request. Misses Christiana's request will cost her 15 euros. If she agrees to pay the 15 euros, she pays them, and what do we do? We sign with Armadea signature and we register. Then we will need to indicate the payment method. TMI FP. Let's assume she paid for the additional service in cash. So it's paid. Now we will need to issue here, we will do a reissuance only for the additional service she requested. So we are required to display the additional services mask, the TSM mask. TQM here it tells us that misses Chris Elena has requested an additional baggage and it will cost her 15 euros. We sign and site. Before searching, we retrieve the TSM number. It's up there, TSM one. The TSM number is one. Sign and we register. Now, we need to issue the EMD, which means we will print a voucher where the extra baggage or additional service is charged and issue it to the company that this lady has paid for an additional service. To issue, it will be TTM, the TSM mask number RT. It's not mandatory. There you go, what do we notice? Okay, EMD. The electronic miscellaneous document has been sent and the person, of course, will have a printout of a voucher regarding the additional service. What do we notice? We have a new FupAx line that appears Dt the company, and there we have exactly the surcharge. Here, in the first FPAX line, we have the fare for the two segments, outbound and return, and here we have the fare for the additional service. All that's left is to sign and record, and there you go. You have learned how to add an additional service after the PNR, meaning that the person already has an E ticket and wants to add one or more additional services at the agency or airport. 23. - how to insert and price a paid seat: Still within the framework of special services, we will look at a case that often arises, which is how a person, if the passenger wishes to choose their own seat. In this case, how to display the cabin plan, how to choose a seat, see if the seat is paid or not, and of course, how to price this paid service. That is the paid seat. Here is an example of a cabin plan. Still within the framework, when you have created the PNR, know that to display the cabin plan, you need to type SM, the segment number, that is the O itinerary number, SM two or SM three or SM four. Let's do an example. Once you have the cabin plan here, like here, for example, then how to choose a seat. You have here A, B, CD, E F. These are the seat row numbers. And here you have the numbers 28, 29, 30, et cetera. And here you have the legends. The legends differ from one company to another. So here, in light blue are the prestige classes. So they are necessarily paid. There you go in dark blue, here, as you can see, these are the seats that are paid. Here, for example, are the preferred seats because people can they are at the front of the plane and here it tells you that when there is an X, it means that the seat is already occupied. If for example, a passenger chooses one of these seats, for instance, here in green, it will be seat 28. Let's do an example. To choose the seat, it's the seat number. For example, a seven. We can't because they are occupied. A seven or rather A eight is free. B nine, B eight is also free. A nine is free and so on. ST the seat number, slash the passenger number in the PNR, the position of the passenger in the PNR, and on which segment they want to choose the seat because they may have chosen several segments then once you have chosen the segment to price the segment, it's like special services. Each special service is priced with FXGE. Once you have the fare, you validate it with your signature, and if you want to have the list, as we already mentioned, of the special services used or requested by the client, you just need to display the TSM mask, which is the mark of special services with the TQM command, as we saw in the previous course. Then you need to indicate the payment method, how the passenger paid for this paid seat. So TMI FP and pull the payment month cash or by check in the case of credit. In the end, of course, you need to issue this paid service with TTP TMI RT. We will now do an example. An example on the Amadeus site, we will make a reservation for Mr. Benner Fernand. His travel plan is Bordeaux Brussels on April 12 with a return on April 19. Here we have Mr. Benner's contact details, that is his email. Of course, Mr. Benner is most likely assumed to be requesting a window seat. On the left side. We will now make his complete reservation. In the exercise, Mr. Bernard Fernan wants to travel from Bordeaux to Brussels round trip. If we do not know the airports in Bordeaux, we just need to type, as we saw in the previous lesson, Dan Bordeaux. And the system shows that you go airport body. Airport code for boda is Body Mergac. We make the availability request and we get the returns directly. N, April 12, bod, Brussels, we know it's Boro star. The return, he requests that on April 19 and we assume he wants to depart with Airfrance AF. There you go. We have the first table, April 12, which concerns the aisles segments, one, two, three, we have the table for April 19, which concerns the return. The proof is here. Oh, Bordeau Brussel Bordeaux Brussel. Here we have Brussels Bordeaux. We will choose the aisle. We have one seat, one passenger, Sess one. Now we will choose the aisle segment. Let's assume he wants to leave at 7:45 P.M. If we want to get him the cheapest seat, it will be class Y. Y, 7:45 P.M. Segment number three, and for the return now on April 19, he wants to return at 8:30 P.M. The cheapest class is the last class, which is class C. There are six seats left, we will take class C segment, it's segment number 13. There you go. There you go. We have taken the segments well. April 12, Bordeaux, Brussels, April 19, Brussels Bordeaux. We confirmed the seats, Ticoca and we enter the passenger information. He gave us his email, so APA, which means email, BNR. It is preferable to enter the name directly into the system. One, BNR BNR, Fernand Mr. Or perhaps even Now we enter a contact element. He gave us his email ape email, Bn gmail.com. There we sign to get a file number and we register. There we have a file number 4310. The pricing of the segments means how much he has to pay for Bordeaux to Brussels and Brussels to Bordeaux. FXP prices the segments. It will cost him 391 euros to validate the TST. We sign and register. Now we introduce the payment method. Let's assume he paid cash as the method of payment. So we have priced the segments. Now he asked to choose his seat. He has certain requirements. The first thing, we will take the first segment Air France Bordeaux to Brussels because here it's the same aircraft. They are Airbus 330, but it could be different aircraft. We will try to map the first equipment, the first plane, same CMP, segment number two. Here is the map of the first segment. We notice here it is important to read the legends carefully and the map will depend on the equipment, the aircraft. It will not always be the same map, not always the same legends. Here, we can see clearly it's the prestige classes, standard seats, seats with more leg room, preferred seats at the front, et cetera. We can see here that X means unavailable seats. We can see here the series of Xs that are available he requested a seat on the left side by the window. The first one that is available is 40. He absolutely wants to be at the front of the aircraft. We tell him, Listen, sir, you can take seat. A 40, but it is free. Because when it says Y, according to the legend here, you should read the legend carefully. Y means chargeable seat, which means paid. We tell him, we are putting you by the window on the left side, seat A, column A, seat 40, seat A 40 is free, but you won't be very far at the front of the aircraft. He tells us, no, I absolutely want to be at the front of the aircraft. Now we will look at the right side. The right side here X, it's taken. We tell him, well, there is a seat a little further at the front of the aircraft. It's seat F 38. But it is chargeable. Et's assume he will choose too bad, I choose F, it is payable. We will do two examples with the paid seat and the free seat. We chose 38. You can click, either you click on it twice and the site will handle the seat reservation or you do it cryptically, it will be STF 38. There we explain. We say that it is for passenger number one, the position of the passenger segment number two. And there it is. Now an SSR line will appear with the slash. You can clearly see request. It's a request Air France, HK one, Bordeaux, Brussels. The seat that was taken is F 38. N means that he NP one S two. Now I will be called for the second segment. So it's SM three. Now for the second segment, we have displayed the map. Here he tells us, it's okay. I will take the left side, the left side, the window seat as close as possible to the front. Here we have a seat that is free and that is free. It's seat a 40. We took segment one, a paid seat, and now a free seat. Either we click twice, it will be validated or we do it in a cryptic way. That is to say textually as follows, a 40, ST. Seat a 40 for passenger one, but segment number three. There you go. We have taken two seats, seat F 38, which is paid and seat a 40, which is not paid. To now just display the fare, only for the paid seat, it will be FXG the system tells us that there you go. His request is 17 euros. For the paid seat. There we sign, of course, the FXP and we register now. We need to indicate the form of payment, but the form of payment for what? Just for the seat. It's just TMI form of payment cash. If it were a visa card, we would have put CCVI and here the card number. All right. Well, let me see. Here is the card number. D for validity, all right, for expiration. We will assume that he made a cash payment. There you go. The seat, of course, pay. There you go. All right. Now if we want to see the TSM mask, of all the paid services he has paid for. Here, in this case, there is only one paid service. But if he had chosen a pet in the hold or a wheelchair, it would all be SSR lines. To see just the paid services to display the TSM mask of the additional services he requested, we typed the Command TQM. Indeed, we can see here that the paid service he requested costs 17 euros. This is not mandatory, but it is just to see the TSM displayed. The TSM indicates the special services he requested in addition. Let's return to our PNR. What do we have left to do now? We need to issue the ticket, so TTP, but we have an additional paid service, so we need to do TTP. RT, well, it's not mandatory, but we put TTP to issue the tickets. That is to say to obtain tickets, and there we go. We have a ticket and the fare that is there, there is nothing left. Well, we can optionally add the SRDOx to indicate his passenger information, his passport. SRD P, SRDx. Don't forget that you must absolutely include the, the airline code, AF HK one. There you go. We can add the passport number as well, and there you go. What is the origin of the French passport, FR 12345678 with passenger Info. Then the passengers DOB 1990 mail there the expiration date of the passport, June 20, 2027 and we can use SPR We sign, and we carefully register each and every detail. There you go. We saw how to introduce a paid seat with Academy mapping. Thank you. 24. - Corrected exercise complete reservation for family: Going to do a complete exercise. Here it is the booking. We're going to try to make a complete booking for Chris Ronaldo's family and his wife, Christina, with their 10-year-old son, Leo and Monica, who is 65-years-old. Here, you have the contact details, a phone number for Monica, an email for Chris Ronaldo, and a home number for the family. The travel plan is as follows. Canary Islands to Istanbul on January 12, Istanbul to Dubai on January 20, Dubai to Canary Islands on January 29, let's assume that you've never dealt with this city before. We're going to go back to the course on coding and encoding how from a city to know the airport code S, you're asked to proceed with the normal pricing, the payment method, and the ticket issuance to get the label number. We will need to look for or find we will have to provide the family's file number, the reservation number, the label numbers for each passenger, each passenger, and their ticket number, the total amount including tax, which means the total amount paid for each passenger. This means how much Chris Ronaldo's ticket will cost, how much Christina's ticket will cost, and we will notice that there will be some discounts for Leo and Monica for this trip. You're also asked for the total amount that Chris has to pay for his family. Then we're going to try to figure out how to calculate the commission earned by the agency, which is provided by the airline. In this PNR, I'm going to intentionally make mistakes with some of the first names and see how to correct them later on. I remind you that I'm working on this exercise with our Amadeus training simulation software which simulates all the commands of the Amadeus system GDS. Let's go. The travel plan for Chris's family is, as we said, Canary Islands to Istanbul. Let's assume we don't know the airport codes for the Canary Islands and Istanbul. What are we going to do to summarize what we've done? DAN determined airport name. When we look up the Canary Islands, we'll get the list of airports in the Canary Islands. Here we have A, which stands for airport. We have the code A for Lanzaote airport which is the Canary Islands. We have the code LPA, Las Palmas Grand Canaria which is the largest airport in the Canary Islands. We have PLP, we NT. The person usually chosen, let's assume they picked Las Parmas so the code is LPA. For Istanbul, we just need to type Istanbul into the search bar. To clarify, that's ISTANBUL Istanbul, sorry, for any confusion, it's DAN Istanbul. This ensures we have the correct spelling and pronunciation for our records. So we have IST or C, which is also known as Istanbul airport. So we can clear the screen and now we can start. What did we say? We're going to look for availability from Canary Islands to Istanbul on January 12, it will be on January 12, LPA IST. We have six options. Okay. Is that clear now, right? Segment one Dua far funk, seven kiss, eight to Theta 2:15 P.M. 7:00 P.M. 8:00 P.M. Let's say the family decides to leave at PM. That will be segment five. So how many are there? There are four people. So what are we going to do SS four. We're going to take the cheapest class, the one that's at the end of the list. So it's Y and which segment did they take? The fourth, fifth segment, 8:00 P.M. Fifth segment. There you go, it's starting to come together. This is for the first segment, class Y, January 12, day two, so it's Tuesday, Pa terminal uno, arrival in Istanbul terminal one. Four unconfirmed seats, starting at 8:00 P.M. We're going to take the other segment, which was Istanbul to Dubai. Exactly as planned and scheduled on January 20 as expected. The airport code in Dubai is DBX. If we don't know, we do DAN Dubai, we'll get DBH, AN, January 20, January 20, Istanbul, IST, Dubai DBX. We always have five options, assuming they want to take the 7:15 A.M. Flight, Dubai to Istanbul, then back to Dubai. You can see here starting from Istanbul terminal one, arrival in Dubai Terminal two with Air France, we're going to take SS four seats. Now, you notice that the cheapest class Y has only two seats available, so it's better to put them together. So Y two is not possible. M is full, N is full. There are two seats left in E, and q seven is the cheapest class. By trying to group the family in the same class, it would be class Q. Class Q, and of course, which segment will it be? There you go. Headset eight, January 20, Istanbul to Dubai, four unconfirmed seats, starting at 15. We have one flight left. It's Dubai Canary on January 29, it will be AN January 29, DBX Dubai Canary LPA. They're going to take let's say they want to return at 6:30 P.M. The same issue, 6:30 P.M. It's only four. We're taking four seats because there are four people in the family. In segment four, we're going to group them together. Here, Y three, there are only three seats left in class Y, full MC, full, EC, full. Class V has nine seats left and more. V and which segment fire. There you go. We now have the PNR starting to take shape. Now, we need to enter the passengers into the system. We have Mr. Chris, Leo, who is an adult. There's no specification, so that means it's an adult. Therefore, NM one. Which stands for the passenger Chris Leo, sir. There you go. The PNR is starting to show up when you have the NHP alert in red. It's not an error. It's just an alert. The Amadeus system alerts you. He tells you, listen, you've booked four seats, and so far, you've only checked in one passenger. So you're going to keep entering the passengers and the system will stabilize and the NHP will disappear. It's just an alert to let you know that you need to complete the booking, enter the other passengers. So the other passenger was NF one. We said, Chris, Christina. Christina Mm. There you go. Of course, we still have Leo. Well, Leo, the problem is that he's older. It's not a problem. He's 10-years-old. So you absolutely need to inform the system so that the pricing takes into account that it's a 10-year-old child. 11 still the Chris family, Leo Sir, to say that he's 10-years-old, that's the code, just a reminder. We've already covered this in class, CHD, which means child. There you go. It's a child. It's showing up here. We still have their grandmother, Monica, who 65-years-old. Same thing for it to be taken into account in the pricing, because seniors usually get a certain discount. So you'll need to include that in the naming. So it will be NMO, Chris. And then we put in the code for senior, we'll say YCD. There you go. Look, the NHP message has disappeared because the inconsistency between the number of passengers and the number of bookings, which is HN four here has disappeared. So four passengers and four bookings. What do we have left now? Introduce the contact details. So we have misses Christina's phone number. It was OID 88. We're going to put it. So APM, which means contact element, the mobile number, so 08888 to indicate that it's indeed Christina's, we're going to check Christina's position in the PNR. So that's position three. So phone passenger three. And there you go. I realized that I made a mistake. I introduced Leo twice. That means Chris Leo here, shield is indeed the child. Instead of entering the name of his father who is Ronaldo, instead of putting Ronaldo, I put Leo here. We can always go back to the mistake. So here, we need to ask ourselves what we need to change. Chris Leo. Needs to be replaced by Chris Ronaldo. So we need to change the first name. So I'm asking you to go back to the lesson on changing the first name. What first name do we need to change? It's position four, so we put four and we enter Mr. Ronaldo directly. It will automatically replace it. Look here, Mr. Ronaldo. Okay. So here's the new PNR. I intentionally introduced this mistake to tell you that before the ticket is issued, we can always change or correct the first name in case of an error. So I'm entering the phone number. I'm entering Mr. Ronaldo's email, Ronaldo. Ronaldo is in position four. I was Chris 54 yahoo dot far. Sete Quatro A Yahoo. And of course, that's Ronaldo's. So position four. There you go. So we have the phone, let's say, from home. I will be APH, contact element home. H comes from home. We're entering the phone number four ad and there it is. What do we have left to do now? Hundred 8712787. We just made the reservation, already at the reservation level, we sign and register to obtain a file number. It tells me here, PNN balance kept complete information, which is totally normal because I forgot to change the status, which is mandatory. We need to do TKK to change the status from HN unconfirmed seats to HK, which means four confirmed seats. That means they've been taken. And the airlines will have the information that four seats have been booked. So four seats for the Iberia flight, four seats for the Air France flight, and four seats for the Air France flight 92 48, we sign once again and register. Now, we need to do the pricing, of course. To get the pricing, the normal pricing will take into account the types of passengers like here, senior, child, and we'll consider the booking classes and the airlines. What do we do in this case? FXP. Notice here, we're going to answer the first question. Chris Monica, the senior, is going to pay 725 euros. Mr. Chris Leo, the child, is going to pay 755 euros. Chris Christina, the lady, she will pay 927 euros and Mr. Ronan will have to pay 907 euros. See that in this flight, discounts were offered to children and seniors and at the bottom, total fine. That's the amount the family has to pay. So if everyone pays separately, here are the rates. If it's Mr. Chris who's handling the payment, we have to pay 395.98 euros. So dip DgihaoTo validate the pricing, we do R EK, we sign, and there you go. You have the TST displayed, and you have the FEF V lines. TST means that you have priced it and who received the pricing, we have Air France. On segment five, the fare applies to segments five through seven, segment, this segment and this segment for which passenger from passenger one to passenger four on a 34, exactly. What do we have left now? The payment method. Let's assume they paid in cash. I will be FP form of payment, cash. Now one of the most important steps, we need to get the E ticket numbers, the tickets. So we're going to do what we call the issuance. The issuance is done by TTP, and there you go. Here we can see that the F APX line concerns P one, so it concerns Chris Monica. Chris Monica paid 725 euros and her E ticket number is here it is. It's 312821, et cetera. The second line, F APAC, line 17 concerns passenger two. Mr. Chris Leo, the child paid 755 euros and here's his E ticket number. Finally, P three and P four. P three is for misses Christina. She paid nine hole 7.15 euros. And here's her E ticket number. Now for Mr. Ronaldo, he also paid nine whole 7.15 euros and here's his E ticket number. Here I sign to validate and I save. If I want to print the E tickets, all four tickets, I just have to do ITR and there you go. Now I'm going to print on my system. You'll see the four tickets that will be displayed the ticket, the first one. Here we have the travel agency, yours, possibly, passenger Chris Monica, Mum, she is a senior. This is the booking reference number, and this is the ticket number, the date when the ticket was issued, here we have the three segments. LPA Istanbul, Istanbul Dubai, Dubai Altea, Dubai LPA, baggage allowance, 23 kilo Max. She paid 725.72 euros. Mr. Leo's ticket, same segments. John 12 Canary Islands, Istanbul, John 20, Istanbul Dubai, John 21, Dubai Canary Islands. Christina paid 907 euros. What she paid? All right? She paid 725 euros and $0.72. Here we have, of course, Mr. Leo's ticket. All right. The booking reference is the same. But a different E ticket, same thing, the three same segments with their dates. Like here, January 12, Canary Islands, Istanbul, January 20, Istanbul, Dubai, January 21, Dubai, Canary Islands. And of course, the same thing we have here, the payment summary, FAC before taxes, the taxes, and what Leo paid, and so on. Christina, same thing. She paid 907 euros and so on, up to the last ticket for Mr. Ronaldo who also paid nine ho seven euros. And so on Christina, same thing. She paid 907 euros and so on, up to the last ticket for Mr. Ronaldo who paid nine hole seven euros. There you go. Ronaldo who paid nine hole seven euros. There you go. So we've answered all the questions. We saw the fare for each passenger and we saw that the fare that Ronaldo, it will be around 3,900 euros. If we forget it, then we can't re enter FXP because we've already priced it. So it's going to be rejected by the system unless we delete the TST, so it's totally possible to give the display status. That's what we call the MAX fare. I've already mentioned it. So we're going to type TQT to get a summary, and here it is the summary of the four tickets. We have a complete summary and look here, total fine 3295 euros. The total cost for the four tickets will be 3295 euros. We call that the MAX fare the MAX fare, and this is test number two. We can go back. At any time, you can do this to get the total fare we've answered almost all the questions. What do we have left? What is the amount of the commission? We already told you in a class that FM indicates the commission offered by the company. Here we have FM five. That means the agency gets approximately 5% of the amount before tax. I'm talking about the amount before tax. Unfortunately, here we have amounts that are all taxes included, so we have FM five here. If you have an FM two, that would be 2% of the amount before tax. However, if instead of FM five, you have something like FM 100 A, if you have AA, which means amount, that means you will receive 100 euros or $100 depending on the currency of the PNR. That means it's an amount of 100 A. When it says A, it means 100 euros on all the tickets, not on each ticket, but on the entire PNR. When we don't have the A, for example, if we have two, it means it's a percentage, but it's on the amount before tax. For our case, we have FM five, which means 5% of the amount before tax. How do you find the amount before tax? It's very simple with the fair mask TQT as usual. Here, we have the total amount including tax. Here we have the taxes, and here the amount before tax. Is 25 42. If I want to calculate the agency commission, it will be commission equals five times 2,542.9 7/100 and we'll get the amount of the commission here. We got the amount of the We've thoroughly answered all the questions about the PNR and comprehensively. There you go and I'm back to my PNR. Thank you very much. 25. - How to book and price an open ticket: Are going to talk about open tickets, what are called open segments. What does an open segment mean? What are the conditions to be able to book an open segment? When we say open segment, it means that we are booking an itinerary, but without a date, the customer will pay for their itinerary, but does not specify the date, and what are the amateur commands that allow booking an open segment? Know that generally, there is an outbound flight that is reserved and confirmed and a return for which the person does not know the date. Not know when they will come back, but they want to pay for it in advance. Let's look at the conditions. She will go to an agency and of course, book a certain date. And since it is paid, she does not have to pay again. Open round trips are generally not allowed by airlines or an open one way ticket, which is generally not allowed by the airline, but an outbound ticket and an open return without a date is allowed. Now, how to do it. When you have a PNR and you have booked an outbound flight for the return to reserve a seat on an open segment without a date, it is so the airline code, the class, and the segment, meaning the itinerary. For example, Charles De Gol, Barcelona, Barcelona, Rome, et cetera. Example, if we want to book an open ticket, class Barcelona, Madrid, with the airline Iberia, we will need to do so IB, the airline afterwards, the booking class, and then the route, the itinerary, Barcelona, Madrid. But be aware that this segment will be valid from the date of the outbound segment. That is to say, before doing this, you have already booked an outbound segment with SS, we can still book from a certain date. This means that if we do, for example, open segment, Iberia in class, F on April 12, Barcelona, Madrid, it means he will pay for this segment, but he will only be able to book from April 12. Now, how to do it. Here we go. We will take an example now, how to make a reservation for an open segment, what we call an open ticket. As I already told you, the majority, many airlines refuse to issue. An open ticket for a simple one way. Generally, they require a confirmed reservation now, then a return on an open ticket, meaning the ticket will be paid for. But the date will not be specified. We will start with an example. We will look for example, Mr. Riad Mares wants to make a round trip from Madrid to Rome. Confirmed date, but for Rome to Madrid, he wants to do it as an open ticket. He doesn't know when he will return, but still wants to pay for his return ticket. For Rome, if I don't remember the airport codes for Rome, I just have to type the command, as I already said in previous lessons, determine airport name Rome. There are three airports meaning airport, there's Campino airport code CIA. Leonardo Da Vinci airport, Code FCO and Metropolitan Air Code Rom. For Madrid, I know that most people know it, it's MD. Mr. Mares wants to leave on April 12. An availability. April 12, there you go, APR April, Madrid, Rom, FCO, it's at Leonardo DaVinci. There you go, the availability, so he will take a seat. Let's assume he tells us he wants the 2:45 P.M. Flight, so it's segment number three. He wants the most expensive class. So here it's class U. I remind you that the classes are displayed from the most expensive to the least expensive. I take a seat SS one class U segment three. There you go. There you go. We have AH Algeria Time, September 27, U April 12 day four, which means Thursday. Madrid terminal one, Rome terminal two, seat not confirmed, departure 2:15 P.M. Arrival 4:45 P.M. On equipment and A 330, which means airbus. Madrid says, I don't know about the return, but I will pay for my ticket anyway. So to take a return segment, an open segment, an open ticket, it's oh, which means open segment, then we need to code that. Sorry, you must provide the name of the airline if you want to come with Air Algae or our airline, for example, we will take, always okay. If it were our airline on Air France, we would just type AF. We will leave Air France, open ticket. So AF. But generally, it is preferable to have an open ticket with the same airline AH. Then you need to provide the booking class. In the class, there are certain specifics between airlines. For example, for Air Algeri, open segments are generally done with class Y. For other airlines, generally, they take the most expensive class, or they have a regulation that states that for open segments, you must take such a class for Air Algeri, it's class Y and then open segment air Algeri in class Y, and there we provide the itinerary, that is to say the return Rome Madrid. So we notice that we have two segments here, non confirmed segment, H N Madrid Rome, and an open return on RLJ in class Y, Rome Madrid. What do I do now? NMO, I give the name of the person, for example, Rad Mels Mr.. We have the PNR here that is displayed starting to appear Okay. I confirmed the ticket, the status, so TKO. It is in HN one, meaning not confirmed, one seat, so TKO okay. It will change to HK HK meaning ticket confirmed. Then, of course, we need to provide a contact element, APM AP, which means contact element and M, which means mobile. That is, we retain the mobile phone number of real message. Well, we will take any number, of course, eight slash P one. Well, the slash is not mandatory. Which means that this phone number belongs to the passenger P passenger one. For a single passenger, it is not mandatory at all, but when we have multiple passengers, it is preferable to specify to whom the phone belongs. There you go. I can add to P the contact details of the travel agency that come up automatically. It's configured by Amadeus. What do I have left to do? I sign with the signature that Amadeus gave me and I save. I made a reservation, confirmed, and I have a file number. Of course, it is numeric, but it may be Alpha numeric. Now, be aware that the ticket must be paid. So Mr. Mayer must pay for the outbound flight, which is confirmed and also the open return. Okay. So if I want to see only the rates without TST, not just a quote, then FXX gives me only the rate. So here, it is at 100 163-48-3508. Sorry, that's the ticket. Here it is. Madrid Ro Madrid. Okay. Round trip, the ticket is confirmed and the segment is open. Now, if I want to know just the fare for the open segment only, okay. So the complete ticket is 116,358. To know the fare for the open segment, it's fax open. Here it's 77,000. You notice that the price of the open segment is very high compared to the confirmed ticket, even if he had taken class U, okay? We can clearly see the difference. I go back to my file, it accepts the payment. We go, it requests a cash payment, we give the form of payment, form of payment cash. I remind you that FP means form of payment cash, and now I price it, meaning it has accepted the fare. I need to send this to the company ARN and to Mads, so it's FXP. Here it is. The same fare comes out, 116,000 dinars and 76,000, practically three quarters of the ticket. The total cost of the ticket is total. This is the total of the two segments. But the open segment, you remember, was 76,000 dinars, so it's practically three quarters of the ticket to show you that open fares are expensive. I validate by signing. Here it is. There is a TST, we see it here, the TST is there. Meaning the ticket has been transmitted to the company, what do I have left to do? Just, of course, issue the ticket to sign. EKE, there you go and then save. We have line FA, which is the most important line here, we have APAC. Here is the E ticket number of the electronic ticket. ET means E ticket valid from the company Algeria. There we have the fare for the outbound flight and the open segment. The issue date is when the ticket was issued. Office ID of the agency, the agency number. This fare concerns segments two and three. There you go. It's well stated. Segment two, here it is. Segment number two and segment number three. For passenger number one, there you go. I just sign once again, I simply save there you go. I provided some information on how to create an open segment, but we can, for example, take another case quickly. Someone, for example, a student going abroad who knows their departure date but does not know their return date because it will depend on the exams. Will there be holidays? No holidays? We have to retake exams, and his father, to reassure himself wants to pay for the outbound and return trip. Let's take a case, for example, AN. Let's say he wants to take 1 October to Paris. Many students go to Paris to study with the airline Air France. We have the Air France curves, three flights always. He wants to take the first flight, the one at 7:45, SS one. He will take the cheapest class. Here it's class L. This one is on the waiting list. M is full, L is the cheapest. L segment one, his son wants him to leave on 1 October. But for the return, his son does not know the return date because he is a student. Are the holidays on June 30, June 15, or July 1? Will there be any makeup classes or not. But his father still wants to make sure that his son will have the ticket already paid. We will take an open segment, Airfrance the same class, L, and the return to CDG. Orange. But here the open segment will be valid starting October 1. But here we are sure that after all, his son knows he will have the whole year to spend, so it is better to give a date. For example, starting from June 1 or June 15. That means the open segment will be valid, starting from June 15, because his son finishes around June 30, July 15, but he doesn't know. But in any case, it's an open segment that will be paid, but there you go, starting from June 15, and there we put the Charge D Gal and the return. There you go. It's good. Here we have Air France open class, starting, meaning that his son's ticket will be paid, but he won't be able to take a seat before June 15. This open segment is valid starting from June 15. Then we continue. I take MRD a junior, there you go, sir, I finish, I confirm the ticket status. It's done quickly. There you go. A contact element, at least, I sign. There you go. I register. I see the FXI rate, how much it will cost. 125,682 I I want to know the exact rate for the open ticket, so it's open. There you go. It's 83,000, so it's about two thirds. Okay. I come back. He agrees. What do I do? The payment method is cash. There you go. Very good. It's perfect. There you go. I paid. I normally price it, so we will fall back on the total rate. I sign to validate the TST, send the rate to the company. There you go. The TST appears. What do I have left to do? I transmit the tickets, I sign, and I sign. There you go. So we have here the ticket number, ET. Ticket valid on Air France, the amount the father will have to pay, December 22 is the day of issuance. The outbound ticket is on October 1. The open return paid starting from June 15. There you go. Thank you very much. 26. Fare Base and Ticket Status, or how to know if a ticket is refundable or exchangeable: We are addressing a new chapter. This chapter concerns post sales management. We assume that a passenger who has an electronic ticket, who already has a ticket, who has already purchased it comes back to you to possibly request a refund, a cancellation of the ticket, a refund or an exchange. That is, they want to request, for example, a date change, a class change or a route change, this is called pre sales management. The first thing to do is to check what is called the ticket status. Could you please confirm if this ticket is indeed cancelable, refundable or not? And is it exchangeable? In this case, you will need to use the TWD command, which will display the ticket status, that is the status of the airline. Is this ticket exchangeable, refundable or cancelable? Of course. Refundable does not mean that it is fully refundable. It just means that the status tells us whether it is refundable. Now, to calculate the refund penalty, that is the subject of the next lesson. Let's stay on the status. So to display the status of an electronic ticket, it's simple. You just need to find your ticket using the RT command, either by entering the record number or the booking reference or by name and surname using the command RT N slash surname. You need to target the FAPAx line, the line number of the FAPAx line to know the status, you need to type the command TWTL and the number of the OR fapAx line. And there you will see the ticket status example. In general, we display the ticket and type TWDL the number of an ENF A. Very important, if the status, as we will see right away is O or A, it means that this ticket is refundable, cancelable and exchangeable. On the other hand, if the status is Z, it means that it is non cancelable, nonrefundable, non exchangeable. For example, there are also other possible statuses. For instance, if when we type WDL, the FA line, the status is L, it means that the passenger is on board the plane. Another example, if the status is C, it means that the passenger in question is in the process of checking in. But what interests us is that if it is O or A, it means that the ticket is refundable, cancelable, and changeable. If the status is Z, in this case, the customer must absolutely use their ticket. Look at this PNR. We have here a PNR for misses Monica Bertrand. We conducted Z her search and found the file for Monica Bertrand. What do we do? We target the FAPAx line which constitutes the electronic ticket. Here, FAPAx. Here is the ticket number. E ticket valid Air France Company, she paid 100 and favo 87. The ticket was issued on May 1, 2024. The agency that issued it, this is the office ID of the agency that issued the ticket and its Aeta number. This is the FAPAx line corresponding to passenger one, it is the ticket of passenger one that is Bertrand Monica. The FAPAx line number is eight. In this case, to see if t this E ticket is refundable, modifiable, or cancelable, we will type TWD 88 which corresponds to the FAPAx line. Here is an example of the display. So here for Bertrand Monica, we have the ticket number, the segment, and here we follow the ST column, which means status. Here, if there is O or A, it means that it is in open folios, so the person can possibly cancel, refund or modify their ticket. And we also have to, you will see how we will see it later. The week basis, the fare basis is an alphabetical code that will help us calculate the refund penalty or the exchange penalty in case the client requests it. All we can say here is that status O is cancelable, refundable, or modifiable. As we will see in the next lesson, we will retain the fare basis in order to calculate or assess the amount we need to take for the penalty in case the customer requests a refund or an exchange. Let's do the example right away on the Amada system. Let's see this example we have in front of us here. A ticket, a file. This file contains two people, the couple, Bertrand Jules Mr. And Bertrand Monica Miss who took a flight on Air France 1924 in Y class on May 12, day number six, which means Sun Saturday, Rome, terminal one, arrival Heathrow, London, terminal one, HK two. Two passengers, two seats. Here is the confirmed ticket. We have APM mobile phone P one. It's from Mr. Bertrand Gil's the phone of Bertran Monica. The payment was made by check. Here we have, you notice well, two lines FA. The first FA line concerns a summary of the ticket for passenger number one, the one for Bertrand gil and here P two for Bertrand Monica. These are valid tickets because we have the AND here, and here you have the company AF, here you have the company comes to see us and asks if it is possible to change the departure date or if he can refund the ticket. We will, of course, look for his file. We can do it easily by first and last name, Bertrand Jules Jules. There you go. The entire file appears, his wife will appear with him because it the same file. It's the gentleman who is asking me this. Bertrand Jules is asking if he can refund or possibly change the date or class for his ticket. We'll check if this is possible for this fare, and we will retrieve the fare basis so that we can see in the next lesson how to find out what the penalty might be. In case he requests a refund, in case of no show, in case he requests a date change, that's the next lesson. All we want to see now is that Mr. Ticket is Julie's ticket refundable, exchangeable or not, changeable or not. So it's Mr.. Jules is the one asking this, I will check the FA line associated with Mr. Bertrand Jules. This is passenger number one. Here it is P one. Here it is, it's line ten, FA PAC, the E ticket number, Air France E ticket, 130 euros. I will request the status to find out if it is, changeable, refundable or not, I will also retrieve the fare basis to see later how we will determine the penalty he must bear to exchange or refund his ticket. So TWD L is Jules FA line. Jules is P one, passenger one, ten, we type L, ten, and here is what we have Bertrand Jules, sir adult status, and these are the luggage. Here we have the Air France 1924 segment, Y class, May 12 day six that summarizes the segment, to hit you, what do we have here? The fare basis. The fare basis here is KSSERT. It's not about understanding the code. No, it's just about remembering. Because each airline has its own fare basis, for each flight segment, there are 30 fare bases, 40 fare bases. The main thing is to remember this later so we can determine any potential penalties. What is important for us here is the status. The status is O, if it is O or A, it means that the ticket is refundable. Answerable, changeable, exchangeable. How to do it, it will be in the following lessons. The main thing here, we say, sir, you paid 130 bows 18 for the ticket. We inform you that it is entirely possible to refund the ticket, entirely possible to change it. Now, if you modify it and refund it, it will be a refund step. Of course, we will have to calculate. The penalty that he must bear, but this penalty will be calculated based on what is called the fare basis. The main point for this lesson is that if for example, the status was Z, it means that, sir, sorry, we cannot refund you because the ticket is nonrefundable, non changeable. You must absolutely use it. For example, if we have the F here flown, which means that this ticket has been used, it means he has used it. For example, if there is a C, it means that he is in the process of check in, that this gentleman is in the process of checking. The most important thing is if it is status O or A, it means we can refund it and we can modify it. If the status is Z, it is non modifiable, non exchangeable. There you go. These are the very important statuses. I have displayed the status table for you and you will also find it in the course PDF that you can, of course, download at home. There you go. Thank you. I 27. How to consult the fare conditions notion of fare basis: Today we will see an important course is about fair consultation and conditions. The goal is to be able to display and know the potential penalties in case a customer requests a refund or a change of date, class or itinerary. To do this, two commands will need to be used. The first command is FQD as we will see, followed by the FQS command, SQN. But remember that this will depend on the fair basis. The fare basis, I remind you, is displayed when we type the command, TWDLFA. Let's continue. First case, the first case is that a customer does not have an electronic ticket, does not have a PNR, but just wants to inquire about possible fares from the most expensive to the least expensive for a specific trip. In this specific case, you can type the command FQD, the departure city code. Here it is Rome, the arrival city code. Here it is Mars A, followed by the airline code, and D for when he wants to leave, the departure date, so here, the system, as you can see, will display all possible fares. Here, you have what are called fare basis. Fair bases are alphabetical codes that depend on each airline. It is not about memorizing them. Here, you have the one way fare, departure only. Here, you have the return. And here you have the booking classes from the most expensive to the least expensive. Here, you have what is important. For example, let's take this case, the K family class. We have returns. It is the cheapest, 75 euros, but there are conditions. Here, you have the dates. The validity dates mean that if the person buys the ticket between January 1 and June 3, then they will benefit from this fare. In addition here, you have the conditions on the length of stay. The person here if they choose class K. Low fare are four. At mid 75 euros, the cheapest must buy the ticket between January 1 and June 3, but also the minimum length of stay is seven days and the maximum length of stay is 15 days. Suppose the person wants to benefit from a good fare, but they must stay more than 15 days. In this case, we see here that the cheapest fare is class K 84 euros. Here, we have the maximum duration of this day two months, know that the more expensive the classes are, the fewer purchase conditions there are. This is the fare consultation. Now suppose that when we typed in class TWD, the fare base shows us either P, YCD or Y DZRTT. Suppose it displayed Y DZRTT. For example, it is from there that we request the fair conditions and penalties. We must type FQN the number of the fare base for the star line PE. For example, in our case, we assumed it was Y DZRTT so it will be FQN. So it will be FQ 117 star PE, 17 is the line number of the fare base, and there you must buckle up because the text is very long. Here, in summary, the system tells him that in case of a refund, the passenger will have a penalty of 25 in case of a refund request. After the departure date, if you will, the plane has left, a charge of $26 will apply. Here, for example, if the person requests a change before departure, there will be a penalty of $20. After departure, there will be a penalty of $25. Of course, it is important to read the fair conditions carefully. This is also where you will find the taxes that are refundable and the taxes that are nonrefundable in case of a change. We will see that in a future course. Now the second case, if the person already has a PNR, they come to request a change or refund. In this case, it's the same principle only to request the arrival conditions, you need to type the command FQD departure city, arrival city code, A next to the airline letters, D, the departure date, C, the class, and here you put the issue date. The issue date appears in the APeX line of the PNR. If you have a round trip, you just need to type D, the departure date, star, turn date. Then of course, you type FQN the number of a line from the fare database based on what was displayed in the TWD star PE. Let's do an example right away on the Amadeus system. Here are the steps for fair consultation to determine the penalties. I will outline the main steps here, then do the example in front of you. The first step is to find the passenger's file, RT with their number or name and surname. The second step is to find the fare pass. Is the ticket refundable exchangeable or not? In this case, we typed TWDL the FA line associated with the passenger. As we have already seen earlier, subsequently, if we have at the segment level, whether it is O or A, it means that the ticket is exchangeable and refundable. After doing TWDSH L, the infraline and status is O or A, it means that the ticket is refundable. If the status is AF, it means, as we have already seen, it is a ticket that has already been used. If the status is, for example, Z, it means that it is nonrefundable and non exchangeable. So at this point, there is no need to continue. It is no longer useful because we want to see the conditions, the penalties in case of a refund or ticket exchange request. So if the status is O and A, we can proceed. Then to determine any potential penalties, we will type the command FQD. The third step, FQD when we have typed the command TWD line FA, retrieve the fare basis. Once the fare basis is retrieved, after hyping the command, as we will see, FQD with its parameters, we will determine the line number of the fare basis. And based on this line number, we will type FQN the line number of the fare basis. All right, start to determine the penalties. All right. There we will have to read and inform the client what additional charges they must pay in case they request a date change, class change or a refund request. Let's do a real case, such as, for example, I have a ticket from a gentleman, a gentleman comes forward, he tells me, here it is. I already have a ticket, I possibly want to refund it. What are the penalties that may apply? I type, I pull up his file either by ticket number, file number, or by label number or by name and surname, Mr. Eric Jean. So, Mr. Eric Jean, what do we notice here? Eric Jean, sir, has a ticket that was issued by Air France in class on August 12 day number three, which is Wednesday, Charles de Gol terminal one, Rome, arrival in Rome, terminal one, ticket confirm. I look at Line F Apax, the E ticket number, that's it, and the record number, that's it. Ticket number, and there I have ETAF. When I have the ETE ticket, it means that the ticket is valid, that it has not been used at all. He paid 258 euros. He paid for the ticket, the ticket was issued. He paid for his ticket on 29 euros 2024. This is what we call the issue date. That is the departure date August 12, but he bought the ticket on April 29. The agency's office ID, so it's an agency and Nie there. We can see it clearly. The agency's IATA number, the fare concerning segment two, there you go. For passenger number one, we will check at the departure whether the ticket is refundable or exchangeable. For that, we type the command TWDL the FA line of the passenger. On Eric passenger one, Faine's line eight. What do we notice? We will look for the segment. Here it is Air France, the Y, all high, et cetera. Here we have the low fare. There you go. TWD is used to retrieve the low fare. The low fare is Y D ZRTT and the status is O. As long as the status is O, it means sir. We can already tell him that the ticket is refundable and exchangeable. Now he will tell us what the penalties are if I refund or exchange my ticket. Status O is possible. The low fare Y D ZR TT. What do I do? I go back to my file and request the fair consultation. If QD, the FQD date, I take the segment on which itinerary, Charles the Gol to Rome. D, I put the departure date. Departure date is August 12. Fair consultation for August 12, Charles the Gal Rome. With which airline A, the airline AF, each airline has its own penalties. And there I advise you to add the class because he wants to stay in the same class. He wants to ask for the fair conditions in case of a refund or exchange. Regarding class Y here, very important mandatory, we must provide R when he purchased his ticket. He bought the ticket on April 29, 2024. He paid for his ticket on April 29. April 29, 2024, and there you go, indeed. Here we have all the fare bases with their line numbers. TWD, we had retrieved the fare base, which was Y DzRTsZRT, is that? So it's a fair base 12, retrieve line 12. Here, I am asking for the penalties for this fair base. Q and 12, line number of the fair base. Star, I am asking for penalties, PE. There you go. So here, there is a whole text that should be displayed. You need to scroll, or you can go down with MD, MD, move down, move down, move down. You can go down either like this, MD, or you can scroll. And there, you need to scroll until you get to C. So there, what do we say? There you go, sir. At any time if you request a refund, we will take a penalty of you are subject to a pit of 25 euros. In case you request a refund after the departure date, it means you did not leave and you came to request a refund, you will be charged 26 euros. Now we can also tell him, well, listen, sir, if you want to change the date, the first change is free. For other changes before departure, you will be subject to a penalty of 20 euros. After departure, you will be subject to a penalty of 25 euros. We must say, of course, like here, foreign funds permitted before departure in case of objection to visa. This means that if you show that you have, in the case of a visa application that the visa was refused, we can fully refund you without charge in case of a justified visa rejection. Of course. Here, you are required to read the pricing conditions in order to determine the penalties in case of a refund or of an exchange. That is an evaluation or a reissue. There you go. I 28. - After sales how to cancel a ticket already issued: In After sales management, we will explore today how we can step by step, cancel a ticket. The first thing we will look at is what the specific conditions are that allow us to cancel a ticket. This will firstly depend on the airlines. How to cancel a ticket on the same day. This case, the passenger must be fully refunded after canceling, how to check that the ticket has been successfully canceled. And finally, how to check the status of the electronic ticket. Please note that cancellations can only be made on the same day of issuance. When a customer has paid on day X, we can only cancel on the same day. However, some airlines accept cancellations while others do not. So in this case, what do you need to do to check if the airline you issued the ticket with accepts cancellations. You just need to type ETT XX and here you put the airline code. For example, for Airfrance, you put He ETTF. This is how the system will respond to you in the end, it tells you that for Airfrance the code is 159. In this case, to check if cancellations are allowed, you just need to type MS 159. Code that appears here. Does Air France accept cancellations or not? Here you have void Y, exchange, reissue, yes. This means that a ticket to France can be canceled. Now, the main condition, be careful. This is not a case of refund because there may be penalties for a refund. You can cancel a ticket provided that it was issued on the same day. This means, for example, if a customer paid for their ticket in the morning, it can be canceled in the afternoon, the same day. The next day, it becomes another case that we will address later. It is a case of refund, of course. It is also necessary to check that the airline accepts cancellations. The ticket issuance date appears in the FAPAX line of the PNR so it can only be canceled on the same date. So here are the main steps to cancel a ticket. If the conditions mentioned earlier are met, search for the ticket with RT. Check the ticket status, which is TWD L in the FA line. If the status is O or A, we can cancel the ticket to cancel the ticket. Use the command TRDC L and the FAPAX line number. Then you type IR to confirm the cancellation, and of course. At the FAPAx line, the slash will be replaced by slash EV for the airline, which means etiquette void. It is a ticket that has been canceled, and of course, right after the segments will need to be deleted to free them up for the airline. Either with XI, we cancel all segments or XI segment by segment. We sign and save to check the status that it is really void and has been canceled, we just need to type TWD SHL the line number FA and we will see that the status has changed from O to V. Let's do an example with the Amadeus system. In the example of the cancellation, let's suppose that miss Bertrand Monica comes to my agency and that she bought a ticket that very morning. I need to find her file. I don't have her file number, so I take her first and last name. Art Bertrand Monica for additional information. There, the system shows me that only Bertrand Monica has two files. He has an old reservation. I see. I choose, I choose, I choose I choose, I can choose the first or the second. I will check one or two, which is the ticket so I can type RT one or RT file number. It's all good. I check with her. It's the Air France ticket, 1924, May 12, Rome, London. Two seats, she was with her husband. Do we notice here that Mr. TronjulPassenger one P one corresponds to his line FA. Here we have the E ticket number. Bertrand Monica is passenger two. The FA line is two P two, passenger two, it's line 11. Let's assume that Monica no longer wants to depart. Want to cancel her ticket only, not Jules. Monica is passenger two. Therefore, I need to cancel this FAPAx line. I may need to fully refund her 130 euros. But what is the condition? The condition is that the ticket was issued. The issue date is reversed 2024. It's the same day. If she comes another day, it will be a refund case. Here, we assume that she bought the ticket on May 1 and came to cancel it on May 1. It's a cancellation case. I assume that the Air France company, as I have already specified, allows cancellations. I see the ticket status at the start. Does it allow cancellations itself? The status is TWD TWD. Slash the FA line. Monica because Jewel still wants to leave. Monica is passenger 22p2, so it's the FA line. It's 11. L 11 to check the status. What do we notice here that the status is O, which means open for use, it's a cancelable modifiable exchangeable ticket. All right. I can cancel her ticket, go back to the file, and now I will cancel her ticket. I refund her 130 euros 18, and what did I do to cancel the ticket, TRDCeleVn. Check here that the status is tough. E ticket, IT, which means valid E ticket. A France. I will cancel. Look, the system tells me the document has been canceled. Press IR to confirm, I type IR to confirm the ticket. What do I notice that the FA line has changed from ET to EV. E ticket void. I sign with the signature that Amadeus gave me and I save. But before actually closing the file, here in this specific case, I do not delete the segment. Why? Because Jules always has a seat. But if I want to delete the segments, I just have to type X E and the segment number three in case there was only one passenger or I type XI to cancel to free all the segments for the airline. Then I saved it. I can always check the status. Let's try to see Monica's status. Monica, it's 2p2l 11, the status. What do we notice? The status change from O, usable to V, void ticket. I can also show you the status to show you the Juul status, passenger one, line FA number ten, ten, I see that Mr. Jules' ticket is still valid. There you go. Don't forget that here, we have two passengers. It's not about deleting five edges because we have two, but if there was only one passenger, then we free the segment with X or X, and there you go. 29. - After sales condition and process of full refund with Amadeus Ticket Changer ATC: Today, we will address the full refund in ATC using the Amadeus ticket hanger tool. Call this the complete refund, but automated. We will explain this. When a customer has purchased a ticket from you, they may come two or three days later to request their refund. Is it possible to fully refund the ticket? For this Bs? We will use a tool provided by Amadeus. We will now look at the advantages and disadvantages, but how to make a full refund? That is a complete refund. The first thing to look at is, as we will see with an example, we need to check the ticket status. Is it refundable or not using the TWD command. Next, how to process the refund? That is, how to calculate the amount to be refunded to the customer, a refund penalty may be required, and in the end, we will recheck the ticket status, confirming that it is a ticket that has already been refunded. So Amado stick and charger called ATC is a software tool that allows for the automatic and quick calculation of the refund amount for an electronic ticket. To take advantage of this possibility, Amadeus ATC, the agency must subscribe to a membership with the Amadeus organization in its country. The benefits are as follows. The processing of the refund is quick. It is done very rapidly, and the displayed refund amount is the responsibility of the Amadeus organization. The agency has no responsibility. There is no risk of error. And precisely, unlike what we will see for the full refund, but manually, without using the ATC tool, there will be no risk of financial adjustment from the airline to the agency. The disadvantage is that to use the ATC, it is a paid subscription service with a Mads. How do we process a refund now? The steps are as follows. Of course, we will immediately do an example. So the first thing is that the client comes to you and requests a refund. Therefore, the first thing is to find their file by the order RT file number or RT their last name, first name. Then depending on the display, you need to target the FA line number of the passenger to be refunded because in the file, you have three passengers and only one wants a refund. The example will be clearer. Next, once you have targeted the FA line number, need to check the ticket status. That is whether it is a refundable ticket or not. To do this, you need to type the command TWDL and the FA line number, the passenger in question. In general, as we saw in the previous lesson, if the status displayed is O or A, it means that the ticket is refundable. There will be penalties, that's for sure, but it is refundable. If it is Z, on the other hand, it is a nonrefundable ticket. In this case, you will need to tell the customer, cannot refund you because this ticket is nonrefundable. Assuming we have the status O or A, the ticket is applied. You need to type the automatic refund command, TRF. Which means refund. You request a full refund total. Line F has passengers to refund and you request the ATC. This assumes that you are subscribed to Amadeus ATC. The amount to be refunded will be displayed on the last line. F has the amount. This is what you need to refund to the client. In this specific case, if the client accepts this amount, you must validate the refund with the command TRFP. Front process message will appear. In this case, you then sign with your signature and save with ER or ET. If on the other hand, when you type TRF, request a full refund L line FA ATC and the refund amount does not satisfy the client, the client decides to use the ticket themselves. In this case, to stop the refund process, instead of typing TRFP, you type TRFIC and you close the file with IG. Let's do an example right away. Let's process the refund immediately. It is a full refund of a ticket that has already been issued. Let's suppose that miss Bertrand Monica comes back, presents herself at my desk and says, Here, I bought a ticket from you. Is it possible to refund it? In this case, what will be the refund amount? I ask her for her ticket and I find the file number RT 844 33. We have her file here. We notice that it is miss Bertrand Monica. She took a flight. On April 17, Charles De Gul Richelieu ticket confirmed. We notice here that her ticket was purchased for 105 euros. This is the FA line I mentioned. How do we know that our FA corresponds to misses Bertrand Monica? Here, it makes sense because there is only one passenger. I am told that this ticket concerns passenger number one, Bertrand Monica for segment number two. Here it is the segment. April 17, Charles Dugal terminal one, arrival, radio, terminal one. It is a ticket that is FAPax. This is the ticket number. The ticket number is not the file number. The file number is here. This is the E ticket number ET ET means valid E ticket. She paid for her ticket 1o587 euros. She is asking me if I can refund it. The first thing to do is to find her file as we just did. Here it is the FA line eight. It is line eight that corresponds to passenger one. What do we do to check the ticket status? TWD L and eight, the Byline number. The number that is there and we notice here so we can see that it is Bertran Monica adult. T is the status. We can see that here, the status is O, meaning open for use. So we tell her miss Bertrand Monica, you can definitely refund your ticket. Now she is asking me to proceed with the refund. But for that, I go back to the file with RT and the Infra line, which is an eight and I request the complete refund process with ATC using Amadeus ticket hanger for which you have subscribed. So refund request, it's TRF, RF stands for refund. What are we going to refund? Line eight FA, how are we going to refund everything full? The next course is the partial refund. This is when, for example, someone takes a round trip and wants to refund only the return or only the outbound here. It is about refunding everything there when we put ATC, it means we are going to use our Amazon secret Charger subscription, which will calculate the amount we need to refund by itself and we validate. We tell her. So the last line FP cash, it means we tell her, here is the ticket you need to refund 66.87 euros. She bought it for 108 euros, I remind you. Here, we have the penalty. The penalty is 28 euros. It is already displayed. Now you have a penalty of 28 euros and we can refund you 66.87 euros. If the lady or the passenger accepts the refund, we will validate it by TRFP. If on the other hand, she refuses the refund, she believes that it is not enough refunded and she says that she prefers to use her ticket. In this case, you cancel by TRF IG. When you step TRF IG, the ticket will remain the same. You close the file with IG. Here, we assume that the lady or the passenger accepts the refund. This point, we refund her 66.87 euros. I point out to you here that we did nothing. It is ATC that calculated the refund. You have no responsibility in this matter. Therefore, we validate the refund with TRFP what do we notice? The message appears, the ticket cord, modified record, refund, the refund has been processed. But what do we notice here? The FA line, it was the tickets, and we are here. Instead of having a slash ET, we have a slash ER, which means E ticket refunded. This means that this ticket has been refunded. What do we have left to do? To sign with the signature that Amadeus gave us and to record with ER or with ET. To conclude, we can see the status of the ticket. Have a status. It is always TWD slash the Line FA, so Line eight so it was at O. Now, what do we notice? Look, it has become R, meaning refunded. It is a ticket that has been refunded. I return to my file. I just have to close the file to process another passenger. The next lesson will be about refunds still with ATC, but partially. That is to say, if someone buys three or four segments, round trips and all that, how do we refund just part of the ticket? There you go. Thank you. 30. - After sales, condition and process of full refund manually: What we're doing today is how to process a full refund, meaning fully refunding a ticket at a customer's request. We're going to use the manual method. We're going to present the manual method here. The advantage of the manual method is that unlike Amadeas ticket changer support, you don't have to pay any extra to your Amada subscription. But the downside is that the refund process is long and tedious because you have to calculate the amount to be refunded yourself. You need to check if there are any refund penalties, if there are nonrefundable taxes, and you have to apply them yourself. If there's a mistake in the refund amount, you could face a financial adjustment from the airline. You need to check if there are any refund penalties, if there are nonrefundable taxes, and you have to apply them yourself. If there is an error in the refund amount, you may be subject to financial redress from the company. How do you process a refund manually? We have an example here. We have Mr. Eric Bertrand, who has a flight on Iberia 30 70 in class Y on September 30, which is day seven, meaning Sunday, departure from Madrid, terminal one, arrival in London, terminal one. Here we notice that the payment was made in cash and we have the FPAx line that groups the information of the electronic ticket. I remind you that the series of numbers following the FPAX indicates the E ticket number is issued by the airline Iberia, and that means E ticket in use. It's open for use. We can use it. Okay, he paid 626 euros. And here you have the issue date. When was the ticket issued? When was it purchased? The ticket was issued on August 30, 2024 for departure in September. That's the departure date. And that's the issue date that appears in the F one line. I remind you that an F Apax here concerns passenger one P one, P one, that's Mr. Eric Bertrand. So the first thing to check, in case there's a request for a full refund is whether this ticket is refundable by the airline. The first thing is to target the FA line of the passenger. K one, Mr. Eric Bertrand, the FA line, that's line eight. To check the status, whether it's refundable or not, you need to type TWD L, the number of an FA, which is L A. Here's the system shows us. What we need to check is the status. At the end, the line concerns the status. Here, if you have ORA, it means that this ticket is refundable. If you have, for example, the status Z, it means that the ticket is nonrefundable. For example, let's assume we have status O, so the ticket is refundable. But since it's done manually, we absolutely need to retrieve the base we call the fare basis, the fare basis. It's an alphabetical code. Each airline has its own fare codes. There's no point in memorizing the main thing to remember is that this ticket is refundable and its fair basis is YZRTT. You'll see that we'll need it to assess any potential refund penalties where there are taxes that are nonrefundable or not. The client, I remind you paid 626 euros. That shows up in the list. So now what do we do? We need to look at what's called the fair conditions. Why are we doing this to actually list what the refund penalty amount is, whether there are refundable taxes or not. So to display the fair conditions, it's a process we've already covered. So it's FQD, the departure city, the arrival city, D, the departure date of the flight, of course, A, the airline and be careful. That's mandatory because each airline has its own fare codes and its own fair conditions and the issue date. I remind you that the issue date appears in the FA line as we see here. It's August 3, the ticket was purchased on August 3, 2024, and it was issued on August 3, 2024, so we're doing it. For our example, so it will be FQD Mad, Madrid, London, starting September 30 with Iberia Airlines, ticket issued on August 3. Here we have everything that shows up on the board. It displays all the fare bases, O, FRT, et cetera. These are the one way fares, and these are the round trip fares from class F to class A. As I remind you, go back to my lesson on fair conditions here. What matters to us here is to assess the amount of the refund penalty and whether there are any nonrefundable taxes. So I remind you that in our case, we found that the TWD displayed the fare basis, Y DZRTT. In the end, what's the point of retrieving the fare basis? It's just to get the line number. Here it's 12. If we had a fair basis of SED, it would be line six. So we retrieve the line number of the fare basis. In our case, it's 12, and that's when we can ask the system to show us the potential refund penalties and what the nonrefundable taxes are. So thanks to that, here's a reminder. YD ZRT RTT, it's in line 12 in the FQD. To display the refund penalties and possibly the nonrefundable taxes, you need to type FQN the line number from the FQD so 12 star PE, we're going to do it now. In our case, it will be FQN 12 star PE, and what is the system going to show us? There you go. Here, I remind you that you need to scroll because the text is quite long. Each airline has its own fair conditions. You have to read and read carefully. So here we're going to read what's displayed. What do we notice here? Anytime the system tells us for refunds, in case of a refund, the YQ tax is nonrefundable. So first off, the first piece of information, it might show us the YU tax, the IO tax, refundable tax. In our case here, we have a tax that is nonrefundable, and what does the system tell us as well? In case of a refund request, we have to charge the customer 25 euros. We have to take off 25 euros, a penalty of 25 euros for refunds before the departure date because next to it, there's all of a no show. That means if there's a refund request after the departure date of the trip, in that case, we have to charge them 26 euros. I remind you that these numbers change depending on the flights, the airlines, and of course, the segments. In our case, we have a tax that we shouldn't refund, and let's assume the customer requested a refund before the departure date, so we have to charge them 25 euros. That's the moment when we can start the refund process. Everything that was done before was just to calculate the penalty, to assess to know the refund penalty, and to identify the tax or taxes that are nonrefundable. So to start the refund process, you do TRFL a line. In our case, it will be TRFLeight. Here we have a summary of his fare. So before tax, the gentleman paid 483 euros. The taxes were 143 21 euros and he paid 626.89 euros. The customer requested a refund. It's authorized by DWSHLight, now we need to calculate the amount we can refund him. First case, we need to start by applying the penalty amount. To apply penalty amount we saw on the FQN, I remind you it was 25. So what do we do DFU CP, here the penalty amount in our case is G 25 A. In our case, it's TRU, U stands for update CP 25 A. That means we're going to take 25 euros off the 626 euros. The system is going to calculate and there you go for now. We need to refund him six oh one a, and a line has been added. The line we put in ourselves, the penalty of 25 euros. Now there's a problem. There's a tax that is nonrefundable. What does the system tell us here? It will be displayed. We're told that the total amount of taxes he paid is 143.21 euros. We absolutely need to display the tax mask with TRFD. When you type TRFD, here's what will be displayed. You have a summary, total tax he paid, onedom 43, and that's all the taxes. We have IO, YQ, JD, QV. You can have several to ten or 15 or 20. It depends on the trip, the segment, the airline. But the FQN told us that the YQ tax is nonrefundable. So we absolutely must not refund him this tax. So for that, we need to remove this tax. What do we use to remove that tax? With always TRF but TX, the tax number, in this case, the tax number for the RQ tax is T two. What do we do? It would be TRF Tx two. There you go. The taxes we need to refund him are the IOJDQV tax. Here they are and the total amount of taxes we can refund him is 112 euros. The taxes to be refunded are 112 euros to summarize. Refund amount is what he originally paid 626.80 90 -20 50 for the refund penalty -30.81 arrow. If there were other taxes to remove, it would always be TRFU STH TX one, TH TX, et cetera. The amount to be refunded is 571.80. If the customer accepts the amount, you need to validate it with TRFP. Otherwise, you type TRFIG, meaning if the customer doesn't accept the amount and if you want to return the ticket to how it was, it will be TRFIG you'll cancel the refund process. Just a reminder, it's TurfIg If the customer accepts so here's what happens when you type TRFP, notice what happens. The FAPAC line is a transformation. We went from a state ET to a state ER. We had ET, which means valid E ticket. Now we have E ticket refunded, which means that the airline Iberia has refunded the ticket, and the refund amount appears in the FA line. 571.08 euros for passenger number one. So we notice that line eight, the IBO status has changed to E ticket refunded. The amount you refund to the customer, of course, He needs to sign a document stating that you've refunded him, that amount, and that's what's left to do. Since we've refunded the ticket, I'm coming back here. We absolutely need to release the segment because it's no longer ours. We need to return it to the airlines so they can make it available for other passengers. So we're here and we absolutely need to remove the segment. We delete the reservation with X or X E. Line two, and so on. There you go, then you save it with ER or ET. Here's the ticket. As it appears, there are no more segments, the ticket has been refunded. The refund process is complete. We're going to do an example right now, but with a round trip. How do you fully refund a round trip? That means there are two dates, the outbound and return dates manually. Thank you very much. All right. Going to do a full manual refund example. Unlike the ATC, which is much simpler because it's the Amado stick exchanger that automatically calculates the refund amount to be given back to the customer. So we have here an E ticket. The person, the passenger is Mr. Cetafreda. He has two segments. One segment is on September 12, from Charles De Gol to Brussels with Air France. A return from Brussels to Charles De Gol with Air France on September 20. The ticket is confirmed. Everything is clear here. The payment method is cash. Here we have a record of the ticket. FAPEx refers to, as we've already seen, the record of the ticket. Here we have the E ticket number. ET means E ticket in use. Air France, the amount that was paid is 998 euros, the issue date. When the ticket was created, July 31, 2024, the agency's office ID, the agency's status code, the payment. This ticket concerns passenger one. That is Mr. Catafreda. This payment concerns segments two and three. Here we have the SR Doc, which concerns the passenger document of the client. Meaning, it's a French passport, the passport number, country France, the passenger's date of birth, mail, the passport expiration date. Of course, that's the SR Docs. Let's say this customer came back two or three days later and asked for a full refund of his ticket. The first thing to do is to see if this ticket this E ticket, if the airline accepts refunds. For that, we need to check the status. TWTWD and we look at the passengers FA line. Tavred Doc position Bin here we see P one, so that concerns the ticket. That's the ticket. TTWD, I'm asking for the status of the FA line. Line nine I confirm, here we have we need to retrieve, as we've already mentioned, two things. The first thing is the status for outbound and open. For the return, it's open, which means open for use, it doesn't mean fully open. That means this ticket in the end is refundable and changeable. Now, are there any penalties or not? We'll see that right away. But anyway, it's refundable. What did we say? We're going to keep the fare basis. We have to do it because we're doing it manually. Automatically, it's Amadeus that takes care of that. The fare basis is KZ ZRT for both outbound and return. The segment, of course, the ticket is refundable. We're going back to the PNR and here. We're going to try to display the fair conditions to see what the refund penalty might be and what taxes might be nonrefundable. To do this, we refer to the fair conditions FQD then we enter the departure city, the street for departure, Charles De Gaul, Brussels. Right after that, we put the departure date. Be careful. The departure date is September 12, September 12. But here we clearly notice that we have a return, so to say that this ticket will refund the whole ticket, we need to say star. There you go star and the return date, we need to say the return date is September 20. If we had a one way ticket, we would just put September 12, then who issued this ticket? It's mandatory, it's the airline because each airline has its own fares, its own fare conditions, so AF next, we have to provide when this ticket was issued, the issue date. The issue date appears in the PAPAx line. It's right there after the fair. This ticket was issued on July 31, 2024. We're putting July 31, 2024 card, so we're at 31. We put issue date, July 31 2024. Now we're going to display the fair conditions. Here we have all the fares class F to class A. Now, to possibly show what the refund penalty is and whether there are any nonrefundable taxes, we had noted the fair basis. When we type TWD, the fair basis is KZRT. We keep the fair basis just to retrieve the line number, the fare basis is KZRT which is line 17. We're asking for the fair conditions for line 17, the penalties for line 17. FQN line 17 start PE, and there you go here, absolutely have to scroll and read everything. And sometimes the text is really long. Every time the text is different depending on the airlines. We're going to search here and what do we notice? We have anytime refund charge 25 euros. That means we have to charge the passenger 25 euros if they request a refund. Here, no show means in case here, the refund is if the customer requests a refund before their departure date here, no show means that they didn't leave and they're asking for a refund. In this case, we need to check the departure date. So let's assume they requested it. For the departure date, so we have to charge them 25 euros. But what do we notice here as well? For refunds, it tells us that the YQ tax is nonrefundable. He has a penalty of 25 euros and the YQ tax is nonrefundable. From there, we go back to the file, and of course, we're going to start the refund process now. So TRF pun, what are we refunding? We're refunding this ticket. E N in manual. There you go. We have a summary, we call it the refund mask. It gives us a bit of a summary of the ticket, the fare before tax, the taxes he paid, and the total payment he made. From that, we're going to apply a penalty of 25 euros, TRFU which comes update CP for the penalty, 25 A A, which stands for amount. Notice here, the fare mask, we're going to apply the penalty. It's definitely a mistake, so it's TRUCP 25 A. It's not RFU, it's TRFU. There you go. Very good. What do we notice here that there was 988 euros here, and for now we need to refund him 973 euros, but we're not done yet. Here, notice that the penalty has been applied 25 euros. Here, it wasn't. All right. So there was also a tax that was nonrefundable. For that, we need to display the tax mask. Look here, the system tells you if you want to display all the taxes that were applied, you just have to type TRFT and there you go. He paid 228 euros in taxes for his ticket. And there were four taxes, tax one I O, tax two Y Q, tax three JD, and tax four QV. The system informed us the YQtax isn't refundable due to the issuing country and airline. Remove it with TX two, refund 169 euros, not 128 euros, penalty applied, tax removed, validate refund with TRFP, we absolutely have to remove this tax. In this case, TRFU the tax number is that one, the Y tax, so Tx two. TX is for removing a tax, it's tax two, so Tx two. And there you go. The tax mask is updated. In the end, we're not refunding the taxes of 128 euros. We're refunding him 169 euros in taxes, that's for the taxes. In the end, we applied the penalty and remove the tax. Now, to validate the refund, we type TRFP and there you go. Now, to validate the refund, we type TRFP and there you go. What do you notice? The system tells me, a little record of the foot being okay. The refund process has been completed. We sign and we record. And in the end, what do we notice here? Here's the amount you need to refund, 924 euros, 924 euros, and we notice that ET E ticket has been replaced by E ticket refunded. That means it's a ticket that has been refunded. The refund amount was 924 euros because we charged our customers 25 euros and we applied a tax that was nonrefundable. That means it's a ticket that has been refunded. The refund amount was 924 euros because we charged our customers 25 euros and applied a tax that was nonrefundable. It's not over. From the moment, we can see here if you want the status of this ticket. I can type WDL nine. And what do we notice? There you go. The ticket has been which means that those segments have been refunded. Let's get back to the file. Since we've refunded the customer, we need to release the seats. We booked an Air France seat on September 12, from Charles De Gol to Brussels and a return from Brussels to Charles De Gol on September 20. We've refunded everything, so we need to release the seats, which means removing all the segments. We do that, Vx. Do you want to cancel this reservation? Yes. And what do you notice? We've released the segments, we've given them back to the airlines so they can actually offer them to other passengers. We sign, once again, of course, it's mandatory and we record it. Don't forget that the file stays in the Amadeo system because it's an accounting record, which means there was a payment of certain amounts, and of course, there's a refund of 924 euros. Chats. There you go. I hope I was clear about the manual refund. It's a bit long, that's normal. But the advantage is that you don't have to pay an Amada surcharge for the ATC. But the thing is, you're responsible for these entries, for example, if instead of doing tier few CP 25 A, you mistakenly do 35 A, you might not realize the mistake. Of course, you'll face an adjustment from the airline later on. There you go. Thank you very much. 31. - After sales how to proceed to a partial refund with Amadeus ticket changer: A still in the case of refunds with ATC, Amadas ticket hanger, today we will see how to partially refund an electronic ticket. In this tutorial, we will guide you through the step by step process. That means a customer had, for example, a round trip ticket. They use their outbound flight and just want to refund the return or vice versa. What we're going to look at is how to process the refund for the unused segment by the customer. First, checking if the partial refund status is authorized by the airline, how to automatically calculate the refund amount for the customer, and of course, how to handle the refund with, let's say, a guide. Now, let's take the following example. Let's say we're looking for a file as usual, by RT file number or by the file reference or by art RTs LastName slash firstName. Let's take the following example. Let's say we're looking for a file as usual, by art file number or by the file reference or by art art lastName first name. Here we have an example, Rt Steven A. We're displaying the PNR file, the reservation for the customer Stephen Al we notice here that Mr. Stephen Hall has two segments, segment number two and segment number three. Segment number two is Air France 20 306 on October 12, which is day number three, meaning a Wednesday. Madrid, departure from Madrid terminal one, arrival in Rome, terminal one. And of course, we notice here that the status is F, which means flown. That means this customer has used this ticket. They have utilized it, and he already had return Segment three, still with Air France on August 20, the return from Rome to Madrid. The status is still K one, which means he hasn't used the ticket yet and the customer is requesting a refund for this segment only. This isn't a full refund, it's a partial refund. So we're going to look at the client's FATAx lines. We can see that it's P one passenger one segments two and three. He paid 645 49 and here's the ticket number. The first thing we're going to check, as we usually do is whether a partial refund is allowed. I'm going back to the first page. What do we notice that the F one line number is line nine? Find out the status, whether it's refundable or not, we just need to type TWTHL the client's FAPAC line, which in this case is line one to nine, what do we notice? What's showing up? Here it is the status of the ticket. For segment one, there it is. The status is F, so loan, which means he has used it. We notice that second segment is 00 or A, that means the airline. Allows a refund for this segment only. If it was AZ, it wouldn't be allowed. Here we have the amount the customer paid, which is the amount for the outbound and return trip. Now, let's proceed with the automatic refund. Just a reminder, this is with ATC Amadeus Ticket Changer. That means the Amadeus company will automatically calculate the refund to be made for the customer. So you need to do TRF slash bonds and you put the unused unconsumed segment here. In this case, for us, it was segment three L, the F line of the passenger, in this case, for example, line nine, and we request the application of ATC. We can switch Ns. That's not a problem. For our example, we're requesting a reinforcement of line nine, segment three only with an ATC payment, and now what are we going to see? All the calculations will be done automatically he paid before tax is 4088 euros. What he used before tax is 289 euros. What we've refunded is 289 euros before tax, the penalty of 20 euros, which is applied for the refund, et cetera. All we need to look at is right here, L pastas. That's the amount of the refund we need to give back to the customer. There it is. It's displayed on the last line. Here, it's the amount he paid in cash, so we need to refund him in cash. If the customer accepts that amount, we refund him and then what do we need to do? To validate the refund, we need to write TRFP. Here's the system's response. Okay, a ticket, record updated, the refund has been processed. It has been sent to Amadeus and to the airline. Next, you need to release segment three since it has been refunded. To do that, you have to delete the segment using the command we've already seen X. You'll notice the second segment has disappeared. There's just the first segment that he used with AirFnce. You need to finish up. By signing with the signature that Amadeus provided you and then you save it with ER or ET. We're doing an example with the Amadeus system. Let's do the example of a partial refund, meaning an unused segment. So here comes misses Luka in to me and says, Look, I bought a ticket from you and I used the ticket for the outbound trip, and I actually need to get a refund for the return. So let's take a look at her e ticket here. Specifically. We can see that she has two segments, Segment two and Segment three. Segment two, we can clearly see that it's class L on August 12, day number four, which is Thursday, she departed from Charles De Gul terminal one. She arrives at John Fitzgerald Kennedy, New York, Terminal one. We notice here there's the letter, which means that she has used this segment. It has been used and we can clearly see the second segment, the return. We can see that it is indeed the return on August 20, Dak as well from John Fitzgerald Kennedy to Charles De Gal, HK one, a ticket that she can still use. So she's requesting the refund for segment number three. So the first thing to do is to check the status. Is this ticket refundable? So the ticket, just a reminder. But the ticket summary is in line F APAC. We can clearly see that. We can clearly see the end, it's passenger one. This fare in Euros is 938 euros, passenger one. That is misses Lucalin. Okay? She paid 938 euros for segments two and three. We can clearly see. S two and S three, there they are. And this ticket, FAPAX there it is. That's the ticket number. It concerns passenger one, which is Lukalon. So what does she want to refund? She wants to refund that ticket. Refund, what are we going to refund? Line ten. But what are we asking for a refund? We're requesting a refund for segment three. Segment three, that is this one because this one has been used, but I advise you before doing that to check if the ticket is refundable. So it's TWD to check the statuses. TWD the ticket. That's it. L ten. And there we'll have a summary of the ticket. What do we notice here? The first segment, there it is. Its status is F flown, which means it has been used, and the return, there it is. It's in status O, okay? So we go back to the ticket, so it is refundable. Since it is indeed refundable, this segment is refundable. So we're requesting the refund for segment number three. What are we going to refund? TRF, that ticket there where the price is indicated. L, line ten, Line FA, there it is. What are we asking to refund? The segment that hasn't been used, so the segment number is three, so segment. A three. Of course, we're not going to do this manually. We're asking ATC Amadeus ticket changer to automatically calculate the refund amount for this segment. That is for the return from John Fitzgerald Kennedy to Charles De Gol I'M calling on Amadeus ticket hanger. What are we being told here? We're being told that she paid 724 euros excluding tax, that she used 362 euros excluding tax, 724 euros, that she used 362 euros. We're going to refund it excluding tax 362.18 euros. But as you can see here, there's a penalty of 20 euros. And the taxes we need to fund her are 107. Here, the amount to be refunded is 149 euros. If the lady agrees to this refund, we are going to validate it with TRFP if she doesn't agree, Tafic. But Notice that if he comes after the return ticket date, it won't be worth it anymore. He will have to refund. To refund to validate this refund, we refund her that amount and we validate it with TRFP. So we can already notice that the system is indicating here that it's a ticket that has been refunded. The status has changed from status and valid ticket to stir. What do we have left to do? Please sign and save, and there you go. It's done. The refund process is complete. We refund it. Return. All right, thank you and see you in the next class. 32. - How to proceed to a revalidation in case of exchange of date or itinerary: So we're going to start Section seven. In this video, Section seven essentially focuses on when passengers or a passenger have already had a ticket, an E ticket, and they come back for a certain change. The requested change could be a change of date, a change of time or a change of itinerary. Here, we will be looking at two possible cases what is revalidation and what is reissuing? In this session, we're going to be discussing the process of revalidation in this course. Specifically, when exactly can we revalidate an electronic ticket? When a passenger who already has an E ticket requests a change in date, time, or itinerary, such as if no extra fare is required for that change. We will explore how to do it through the airline. Then we are in a case of revalidation. In this situation, it is determined that the process of revalidation is necessary. The passenger thus keeps the same ticket number. It's not a new ticket, it's the same ticket, but with a change in date, time or itinerary. So if indeed, after checking the fare conditions, as we've already seen in previous lessons, we'll look at examples now with FQD and FQNF instance, if no extra fare is required, we're in a case of revalidation. The customer thus keeps the same E ticket number as we will. See later cases of reissuing involve changes of date, but with an extra fare and a new E ticket. There you go. That's a revalidation. Important note, no revalidation or issuing is possible if there's a request to change airlines. If a customer, a passenger has a flight with Vuling and requests the same itinerary with Air France, then it's not possible. In this specific case, we actually offer the passenger a refund for the first ticket, if that's possible, of course, and we proceed with a new PNR. When there's a change of airline, no revalidation or reissuing is allowed. To summarize, here are the conditions, the customer's request is as follows. Either a different flight number, same itinerary, same airline, or the customer requests a change in date or time of the flight. Stop at a different departure or arrival port. It's a change of date, time or itinerary. First, we can make this change only if the following rules are respected for revalidation. To repeat, revalidation is when there's a change in date, time or itinerary, but there's no extra fee to add, there shouldn't be any change in fare. If revalidation is explicitly allowed in the fare conditions as we will see the FQD and if the original departure and destination can be different, of course before all that, we need to check that the status of the E tickets, the TWD order, allows for revalidation. That means the status has to be either O or A. We're going to look at a very specific example. Of course, it tells you here that there are certain exceptions for airlines in the revalidation rules. In that case, you need to contact the airline directly. So we're going to look at it in general. Here you have the process before we do the example. Generally speaking, the passenger comes back to us with a request to change a date. For example, you'll need to find the file with R T. Next, right after that, we need to check the status with TWD L, the FA line. If we have O or A, the change is possible. Of course, you need to retrieve the fare basis. From the TWD command and also, as we'll see, the coupon number that appears after executing the TWD SHL command, then you need to check and read the conditions with FQD and FQN. Let's look at an example. If after typing the FQN command and the fare basis number, we get the message, we'll look for the message change permitted. If at the change permitted level, you have free or free anytime. Then we're in a case of revalidation. If there was a certain fare here, a penalty of 20 euros, ten euros or 30 euros, then this is not a case of revalidation. It's a case of reissue. The person will have a label. Here the change is free, let's say, so we can change the date for them and we're in a case of revalidation. So a change with revalidation is possible. Generally speaking, as we will see, to proceed with the date change, for example, after displaying their file, you type the A and command, request availability for the new date they're asking for. But of course, with the same segment, the same class, and the same airline. Next, SS, as we already saw, you take a seat, but you need to take the same class and the same airline as the original E ticket. So the new segment will appear in the PNR. You remove the old segment with XE followed by the number of the old segment, and finally, you complete the revalidation with TTP ETRV E ticket revalidate. A, the line number under the E ticket, S, the segment number of the new segment. E, the coupon number, as we'll see, that appears in the TWT and you validate, that's it. Then of course, as usual, you sign with RF signature and you save it with ER or ET. You've completed the validation. The passenger has gotten their date change. Now let's look at the example E ticket for Henri Duke on flight 1070 from Barcelona to Rome. Mr. Henri Duke took a VlingFlight 1070 in class L on August 17, which is day seven, meaning Sunday departing from Barcelona and arriving in Rome. Departure at 4:15 P.M. Arrival at 6:15 P.M. The passenger on relook is in position one, passenger one P one. Here is the line Apax, which represents the electronic ticket. Here, of course, as we've already mentioned, this is the E ticket number. E ticket provided by Wheeling, he paid 370 euros for segment two, which is this flight, and for passenger number one, that is on relook. So we are looking at the case of a passenger, one segment. Mr. Alike comes up to me and says, so is it possible for me to change my departure date from August 17, August 20? Of course, he wants the same route. So the first thing he wants to know is whether that's possible. So we need to check the status of the electronic tickets for that. To see the status number, you need to get the FA line number associated with the passenger P one on Rook. So that's the number Line nine. I request to display the statuses. So L TWD SHL Line nine, there you go. So what do we need to retrieve? You can see it clearly. That's the segment right there. So we noticed that the startus is O. So if it's at O or A, that means the change is possible. So that's already good news. He can change his it. We also need to get the fair basis, which is the fair code. You need to get the code that's right there. We'll need it actually to read the fair conditions. Here, the fair basis is Y DZRTT and you also need to get the coupon number. The coupon number is what's displayed here. Here you have just one segment, so it's coupon number one. We'll need to possibly revalidate so I repeat status O, a change is possible. The fair basis, the fair code is Y DZRTT, the coupon is coupon number one, so there you go. Let's get back to the file. Now we're going to display the fair conditions. Why? To see if we're actually in a case of revalidation or reissue because the process is going to change when we're in a case of reissue. The fair conditions, as we've already mentioned, is FQD. Next, we give exactly and precisely the specific segment from the city of Barcelona to the city of Rome. We entered original departure date, which was August 17, starting from August 17, next, which airline mandatory, AVY? Next, we need to provide the ticket issue date. The issue dates, just to remind you, it's a ticket that was issued on June 13. We see it the FAPAx line because it can change. The fair conditions can change from one issue date to another. R, and we put the issue date which is here. June 13, 24, of course, we want the fair conditions in the same class. We're not changing the class in class A. CA and there you go. I repeat, I'm asking for the fair conditions on the Barcelona Rome segment on the date ticket already proposed for August 17 with the airline Velling. The ticket was issued on June 13, 2024 in class N, and there you have the conditions that are displayed. Now to read the fair conditions, I remind you that we had in the TWD, we retrieve the fare basis. The fare basis was YD ZRT, so it's right here, what's the fare basis for? It's just to get the line number, which is here. YD ZRT is line 12. If we had had B couple, it would have been line 15. Line 12, and now we're going to ask what the penalties are, if any, the fare surcharge in case of a date change. FQN and here we retrieve the fare basis number 12, and we ask what the penalties are in case of a change. You'll see as we already saw in case of a refund and all. And there you go. FQN here we retrieve the fare basis number 12 and we ask what the penalties are in case of a change. And you'll see, as we already saw, in case of a refund and all, and there you go. Here you have to scroll, of course, or type, move next, move next, Fn and all that. You absolutely have to read this yourself, okay? So slowly, and we're going to look for change here because the person is asking for a change, not a refund. Until we notice here, free of cost anytime, that means the change is free at any time. So here we are. There are no penalties to pay and there are no fare surcharges, we are in a case of revalidation. The ticket, we're going to do the revalidation now. The passenger will have the same label number with a date change at no extra cost. So if it said here ten euros, 20 euros, 30 euros, that wouldn't be a case of revalidation. It would be a case of reissue, and now the process is going to change as we will see in the upcoming lessons. Free of cost, you can change your ticket. So we're going back to RT. What are we going to do now? He requested August 20, we're going to check the availability for August 20 on the same segment. That is Barcelona Rome, but also with the same airline because when it's different airlines, it's not possible. We will need to cancel the tickets or refund them and create a new PNR. We're going to check the availability for August 20, of course, Barcelona, Rome with Veling and we're taking the same class because changing classes will generally always come with a fare surcharge. Class there you go, and there we have, of course, some availability. That's good. Let's say he tells us he wants to leave at 4:15 P.M. There's a seat in class. We're going to take a seat on the new segment, SS one, segment three. What do you notice here? There you go. The segment has been entered. Here we have the old segment, and here we have the new segment. What do we do now? We delete the old segment. What is the line of the old segment from the 17 others? It's line two. We're going to delete line two, and there you go. The Apax hasn't changed. We've entered a new date. The fair conditions told us that there's no extra charge to add, no penalty, so we're going to revalidate now. Inform the company. Revalidate, what is it? It's to inform the company that there has been a date change for Mr. Henry Duke, August 20, Barcelona, Rome. So how do we revalidate? TTP, we're requesting the revalidation of the E ticket because there hasn't been any fare increase and E ticket validated. Then you say which FA line you have revalidated? It's the E ticket, so it's line eight, L eight. Which segment did you revalidate? So the itinerary is here, it's the segment. Segment number two, and then you give the coupon number that we saw when we displayed the ticket statuses. The coupon number was one E one. There you go. He tells me the E ticket has been revalidated, so my passenger benefits from a date change, with no fare increase. We're in a revalidation case. All I have left to do is sign, there you go, and of course, register it. Basically, a revalidation is when you check the fare conditions and there are no extra charges, no penalties, and the change is allowed. So we proceed with the change, we register it, and we sign, there you go. In the next class, 33. - Example of multi passenger reservation with revalidation case: We're going to tackle a complete exercise. This will allow us to review the complete booking process, including the reservation, payment method, pricing, ticket issuance, and ticket printing. Here we go. We're going to do this exercise. We're going to make a reservation for a couple, Ben, Alan, and Ben Nadia, travel project, leaving on August 12, Marsill to Madrid, returning on August 19, with Air France in first class, we have Alan's email, which is Alan do gmail.com and Nadia's phone number. We're going to start with the complete booking. Next, we assume that the couple request to change the return to August 21. First, we need to check that we're actually in a revalidation case because we might end up in a reissue case and if that's the case, we'll proceed with the revalidation. Let's go. Let's do the exercise then. We have a travel project for the Ben family, Alan and Nadia. So on August 12, they'll have a departure from Marseilles to Madrid. And of course, on the return, August 19, Madrid to Marseille, and there are certain requirements, that means they're going to fly with Air France and in first class. So we have a departure a departure on August 12, Marsill to Madrid. So it will be AN August 12. Misses, which is the code for Marseille and MD, which is the code for Madrid, with the return, the star, which means return on August 19, and now we set the options. In first class with Air France AF, so we have two tables that are displayed. The first table will be about the roots. We have here August 12, Marseilles, Madrid, Marsi Madrid. We have three segments. The second table, August 19, we have Madrid, Mars, Madrid, Marseille. We also have three options for the return. Now we're going to deal with the outbound flight. Let's assume that these two people, so this group, are going to choose the departure at 7:15, which is segment number one. SS, we're taking two seats, two seats. In first class, it's possible because there are two seats segment one. Here we took two seats for the outbound flight. Now let's take the return. So the star, which means return, assuming they want to come back, the return time is August 19 at 7:15 P.M. So it's segments 13 and in first class. So F 13. There we have the two segments. We check Air France 22 71, first class on August 12, Marsill to Madrid, and the second segment, Air France 22 88 on August 19, Madrid to Marseille. Now we can enter them directly since they have the same last name, so we can enter them directly, Ben, so Alan, Mr. And slash. Here, when we enter them on the same line, one and two means two people on the same line. There's no need to re enter the name. We enter directly. So the first name of the lady, um. There you go. The PNR is starting to be created, passenger one, Benin, passenger two Benada. Here we have the departure, August 12, Mars Madrid, and the return August 19, Madrid Marsi. We're confirming the tickets, the reservation with TK is okay. Here, we have Gen two for seats. Here, Hn two for unconfirmed seats. When we type TK, those seats will change to HK, which means two confirmed seats. Next, we enter the contact details, meaning the passenger's information. So we have Alan who gave his email. So APE comes from email, he told us it was AA gmail.com. Whose email is this? Okay, we have to well, it would be interesting to add who it belongs to which passenger? So at the institute in first position, the line number, so P one, and there you go. We also have the phone here, so it's APM, AP means, which means mobile. We have the lady's phone number, so 321 to explain who it is, it's it belongs to the person of passenger of, that is to say misses Ben Mediat. There you go. For the booking now we sign with the signature that Amadeus gave me and I'm recording it. Once I've recorded it, I understand that it's registered end of complete authorization. We have a file number here. Let's continue. We're going to ask for a payment method. Let's say he's paying cash, so form of payment cash. Next, we're going to request a pricing to get a TST, FXP. Here we have Benelan it's going to cost him 835 euros. Ben Nita, is the total will be 16 70 euros, all taxes included, to validate the pricing, that is to say to obtain and send a TST transitional stock ticket, I just need to sign to validate. If I sign, it's good. We have here TST, which means we've sent it to the company that we've priced for these people. What do we have left to do now? We need to issue. Why, to get E ticket numbers for each of the passengers who are on the same file. So we have here the line F Apax for passenger one. So this concerns Ben Allen. It's Mr. Allen's ticket exactly. So this is the E ticket number, AirfranceE ticket. He paid 835 euros, and that's the issue date, the issue date, of course, Alan exactly. So that's the E ticket number, Air France E ticket. He paid 835 euros, and that's the issue date. The issue date, of course, this number, as I've already mentioned in previous lessons, is the agency's office ID. Here is the IATA number of the agency here passenger one, that is to say Mr. 21, the price concerns segments three and four, three and four. The same thing for misses Bendia. Here we go. P two, that's Bendia's ticket. I sign and I save. Of course, we will need to add the SR Doc, which means the passenger document information. We will have to introduce in principle, two SRDcsO to enter the passenger information for Mr. Ben Alan and the other to enter the passenger document for misses Benadia. There you go. The reservation is complete. Ben Allen and the other one to enter misses Ben Nadia's passenger document. There you go. The reservation is complete. If I want to print, I just have to type ITR, so I'll have two sheets. Each sheet will concern thee, the E ticket in paper format. Let's continue then. Now, let's assume that these people here come back two days later, and ask for a date change for the return. I find their file, RT the Ben family. We can search by name. You just need to put the slash. There you go. Benal I found their file. What are they asking for? What are they asking for? They're asking if it's possible to change the return date from August 19 to August 21. To do that, the first thing to do is to check the status of the tickets. See if it's already allowed. We can change it. TWD. The first ticket for Mr. Ben alla, we're going to 11. Okay. So what do we have here? We have Benala, the status is O open for use, O for both the outbound and return flights. That means he can change either the outbound or the return flight. We absolutely need to retrieve the fare basis YZRTT. But what does he want to change? Watch out. He wants to change the return. The return is in position two, so it's coupon number two. It's the same thing anyway. We can also do the same thing. Basically the same result because it's the same file L 12. Let's look at the fair conditions. I remind you that you need to type FQD the segment where we're going to change the date is Madrid to Marseille, so we type Mad MRS. The date we're changing was August 19, we type D, August 19. In the same class, so class, F, the same airline AF and when was the ticket issued? The ticket was issued. We can see it in line FAPEX the date is there, June 14, 2024, meaning when did we issue the tickets? Bishing Boss, 24 and there you go. Here we have the fair conditions. When we type TWD, the business fail. Didn't have a fair. It was YD ZRTT. We can clearly see here that it's line 12. In the end, retrieving at the TWD level is just to know the line number. Now we're asking for the penalty conditions. 12 start PE and it all depends on what it's going to show me. So we're going to scroll here or type Mn move next, move next, and we're looking for the change. What does it say to us here? Change is free of cost anytime. The change is free, meaning there are no extra taxes, no extra fare, so we're in a case of revalidation. If there was a certain penalty here, for example, 20 euros or ten euros, it would be a case of remission. So we would do everything differently. So free of cost anytime. We're in a case of revalidation. What does that mean? It means we can revalidate, and the people Ben Alan and Bend will have the same ticket numbers. There won't be any change of number. It's the same tickets, just the date is going to change. Now, they want to change to August 21. So we're going to look for availability August 21. The return is Madrid Marcell. We're indeed asking for precisely the same class class F and with the same airline. And there you go, we're going to take two seats. We notice that there's a flight at 7:15 830 and 16 45, Madrid Mars Madrid Mars Madrid Mars. On the 4:15 P.M. Flight, it's not possible to have two seats in class F when we have F one. That means there's one seat left. Let's say they tell us we're taking the 830 flight, that's segment number two, there are seven seats. Says, we're taking two seats, class segment two, and there you go. We notice that there are three segments here, August 12 and the return on August 21. We need to delete the old segment. To delete it's Xi, the segment number is four Xi Patra and there you go. Now it's all set. We just need to revalidate. When we talk about TTP RVs, we are referring to specific processes. In this context, we need to focus on the FA lines. The question we are addressing is whose tickets are we in the process of changing or modifying at this moment. From P one and P two, that is from Ben to Alan and Ben to Nadia, 12 13. There you go, 12-13. Ts, there you go 12-13. Which segment did we change? It's segment number four. It's Madrid Mars a four. We saw the coupon number when we checked. The ticket status, so E two. That was the second coupon and we revalidate. There you go, E ticket, let's validate it. All that's left is to sign with the Amada signature and save it. The revalidation has been done. There you go. 34. - The reissue exchange of date of time of class or itinerary with fare supplement with ATC: Today, we're talking about reissuing. Reissuing involves, it's a case of exchange when a customer already has a ticket, an E ticket number, and they come to request a possible change of date, time, class, or itinerary. When there's a fare difference to pay, we're in a reissuing case, meaning the system has to generate a new e ticket for them with a new fare difference. So we're going to use Amadeus Ticket hanger. We're going to use Amadeus Ticket hanger. All right. That means you need to be subscribed to Amadeus Ticket hanger. In this case, of course, you'll need to contact your nearest Amadeus company. So the problem is how to assess the fare difference and generate a new E ticket. So how are we going to do this course? I'm going to quickly give you a concrete example. Then at the end of the course, you'll have all the necessary steps for reissuing written down. In general, what does Amadeus ticket changer do? It has to automatically calculate the tax excluded difference between the old ticket and the new ticket. It also has to calculate the tax difference between the old ticket and the new. Ticket. It also has to issue or indicate any potential change penalty, and it will show us the fare difference. Reissuing means getting new tickets while of course indicating the new fare difference. Let's now just do the example. We're going to see in this example how to do a reissue. We have a PNR here. So miss Cristiano Esmeralda took a flight on Welling 23 68 in class Y on July 20, which is day six, meaning Friday from Marseilles Terminal one, arriving in Madrid Terminal two. Her seat is confirmed and we have here the px, the Fpx line at eight, which concerns the ticket. Here is the E ticket number, E ticket from Veling. The total amount she paid, including tax is 475 euros. The issue date is June 15, 2024. We have the agency's office ID, the agency's state number. This payment concerns segment number two, that is this one for passenger number one. Here we have filled out the RDoc, which is the passenger document. It's a Spanish passport, the passport number. Here is the date of birth of Ms Christiano Esmeralda. Woman, the expiration date of the passport. For Christiano Esmeralda, Y is P one, it's the passenger document. Let's say that miss Christiano Esmeralda came to us to possibly request a date change. We're going to handle the change of date, class, and itinerary. She had bought a ticket that she paid 415 euros for on July 20, Mars, Madrid, she's asking us if she can change it, for example, to July 27. The first thing to do is to check if the change is allowed. To do that, as we've done before, we need to type TWT L being the FA line of the ticket because that's the electronic ticket. After all, L. Number two, the FA line, it's eight, so we type L eight. And what are we looking at here? There you go. The ticket status is open for use. That means the change is allowed. Okay, here we have the payment before tax. Here are the taxes, which is important now for the refund, and everything she paid is 475 euros. I'm going back to the file. So what do we do since the change is allowed? We're going ahead with the change already. We're going to check the availability, July 27, the same route, Marcel Madrid. And here it's better to choose the same class and, of course, the same airline. I remind you that issuing or revalidating is not possible when changing airlines. We will need to cancel the first ticket or refund it and create a new PNR. Let's check the availability. There are availabilities. She has to choose from these three flights, 1015, 830, 16 15. Let's say she chooses 4:15 P.M. It's possible because there's one seat left in class. So says we're taking a seat in class, segment three, we can see that we have the two legs here. The first leg is on July 20 and the second segment is Marcel Madrid. But on July 27, what do we do? Right away, we delete the old segment. The old segment is in position two, so Xe two, there you go. Now the problem is that we need to ask Amadeus ticket changer to automatically calculate the tax excluded fare difference between the old ticket and the new ticket, any potential tax difference, and whether there's a penalty. All of this will be calculated by Amadeus ticket changer, but I remind you that you will need to subscribe to Amadeus ticket changer through your Amadeus office in your city. Now we're going to ask it to calculate directly, so when we do FXQ. We're asking Amadeus to automatically calculate the fare difference to be paid for this change. So I just remind you, FXP ultimately is equivalent to FXP when you do a new pricing. On the other hand, remember when we were making the reservation, we could ask the system for the best possible fare. So for changes, if you want the best possible fare, you use FXO which is the equivalent of FXB best fare. But FXP and FXB are when we're doing the PNR for the first time, while FXQ or FXO are for changes. So what are we going to do? We're going to use it. We're asking here for the fare difference and you'll see that. Well, here's something important you'll notice. Here we go. So Marsiil and Madrid. Let's break this down. It tells us that the old tax excluded world fare balance was 367 euros. The new tax excluded price for the change on July 27 is 425 euros. So here, it automatically calculates the difference for us. The tax excluded difference is 58 euros. It tells us that the old taxes were 108 euros and the new taxes are 114 euros. Here, it tells us that the balance the tax difference between the new ticket and the old ticket is 5.44. The ticket difference, the fare difference for now is 58 plus 5.44, which is 63.44. But what is it telling us here? There's a penalty of 20 euros. You notice that we didn't go through FQD or FQN like we usually do, but just because here, it's the ATC Amadeus ticket hanger. Here it tells us the grand total, here's the extra amount that misses Christiano Esmeralda has to pay for us to make the ticket change. Here the system is telling us, be careful. You need to collect the fare difference now. If the person pays you the fare difference, then it's a case of reissuing. The system needs to generate a new label, a new ticket. To validate this is very important. You put ER there you go. So what you notice here when you type ER, a new line, fo pax appears. Here, it retrieves, if you will, the number of the old ticket, the one from July 20. It's a trace. When we see this, a trace. Means that this ticket, this PNR has been changed there, what is it telling us? E one, exchange one, for passenger number one. If you see the FOPAx line, it's the trace of the old E ticket. This is the E ticket number, the departure ticket, the issue date, the office ID, et cetera. FAPAX there you go. We have a new E ticket. We have a new E ticket because there's a fair difference. It's not over yet. Next, you absolutely need to indicate how she's going to pay the payment method for the new pricing. For that, you absolutely need to remove the old pricing, the old payment method. We have it here. The first time she paid in cash, form of payment cash. XE, I'm removing the old one and now look, we need to provide the payment method for both the old and the new. Let's assume that the first time she paid us in cash, now let's assume she's paying us by check. F behold on the old one, she had paid in cash plus and we add the new payment method, if she pays, the extra fee in cash, we write cash. Let's assume she paid us by check, so we put check. Payment method hold cash plus new payment method by check, and we validate. Now we need to do the reissuing. To do the reissuing, there's a problem. You need to display the new TST, which is the new invoice. You need to display what's called the fair mask. To display the fair mask, it's TQT. Here you have the fair mask that is displayed, and you absolutely need to look here. There are two things. The new invoice, if you want TST number two, means that this ticket has been charged twice. The first time when she booked her ticket for January 20 and now for the ticket for July 27, 27. July 20, and now for July 27. Notice here, you have the I, I means that you're on automatic. The advantage is that you have no responsibility. It's Amadeus that takes responsibility for the calculation. Unlike the manual system, when you have M, it means you have to calculate the tax excluded difference between the old and the new label, the tax difference between the old and the new label, and possibly the penalty. You have to do all of that yourself. It's a very long process. Here, no. Amadeus automatically calculated the extra amount to pay. The tax excluded difference, the penalty, and of course, the tax differences. Now you do the TST, the fair mask with TQT to get the TST number. The TST here is number two. Now, from there, you can reissue to validate the new label. To reissue, it will be TTP you put T here and next to it, you put the TST number. If you have two, you put two, three, you put three T two. And T gives you the name of the airline code. We were with Vuling here it is, VY VY, it tells me, a ticket well issued. Now all I have to do is sign and save and you can see here, look closely. There was a price of 475 euros. We have a price of 83 euros, which means this new ticket. Here's the new E ticket. It's here. Here we have the old E ticket that she paid about 475 euros for, and this is the fare supplement that the person paid. The moral of the story is, generally speaking, when you see, for example, three lines of F opAX, it means that a ticket has been exchanged three times because we have three E tickets. When you see here, we understand that there's F OpAx. It means there's an old ticket that was issued. Here's the new one. If we want to print the new E ticket with the new fare, we just have to type the command ITR and hit validate. There will be a new E ticket with the same route, the same first and last name, the same booking number, but with a new E ticket number. Unlike revalidation where there's no fare supplement to pay, it's the same E ticket. Only the dates change. There you go. That's what we did here. Now we're going to do another case of reissuing. When the person possibly requests a class change, there you go. Here's a summary in writing of the processes, let's say, for reissuing. The first thing to do is, of course, to find the passenger file with RT booking number or RT last name slash First Name. Then you need to target the FAPAx line that contains the E ticket. Here you type TWD in F. If the status is O or A, it means that the change is allowed. Then depending on the client's request, whether it's a change of date, time, class, or itinerary, you need to check the availability for the new date or new class, et cetera. Then of course, you take a segment for them. Then as we've already seen, you delete the old segments. And you need to call on ATC automatic ticket changer to calculate the fare supplement. The fare supplement will be based on the difference excluding tax between the new date and the old date or the new class and the old class, and the tax difference between the new date and the old date and possibly the change penalty. Now, to request the Amadeus ticket changer, you just have to type FX to get the supplement. Mount. They fix you to get the normal supplement. FXO is the best possible fare, but possibly with a class change. Then you validate with ER. Once you've validated with ER before reissuing, you absolutely need to display the fair display mask. Once you've displayed the fare display mask, it's to retrieve the TST number right at the top. Once you've retrieved the TST number, you remove the old payment method, as we've already seen using XE, the first line of front of payment. You insert the new payment method with FPO, the old payment method, plus the new payment method. You can have, for example, FPO cash plus slash cash or PO cash plus check or Visa card. And finally, you proceed with the reissuing using TTP T followed by the airline code, AF for Air France, IB for Iberia, et cetera T is the TST number that you retrieved by displaying the fare display mask TQT. Once you're done, you can print the ticket with ITR, sign it, and check in with ER or ET. The reissuing is complete. 35. Corrected exercise how to proceed with a reissue in case of change of class with ATC: Dealing with another case of reissuing where a passenger has already taken an E ticket, has already had a ticket and paid for it, and is coming back to us to ask if they can change class. This is also a case of reissuing. As we saw in the previous exercise, this is a change, so we need to pull up her file, check her TWD status, to see if this change is allowed. We'll proceed with the class change and calculate any fare difference that the passenger, the client needs to pay, and then we'll reissue the ticket just like we did before. Let's do it. Here we have the PNR for misses Christian Osperalda. We're going to use the same example, who had a flight on Welling 5474 in class Y on July 27. Which is day one. That is to say Monday, departing from Marseilles Terminal one, arriving at Madrid ominal two, she has her ticket right here. The E ticket number is 642 and so on. The E ticket, that's the E ticket number, and this is the record number. She paid 83.44 euros. For segment number two, that segment. Let's say she came to us today to ask if she could upgrade to first class. Because she received a bonus, even though she originally bought the ticket in class Y. The first thing to do is to see if it's allowed. As we already mentioned, to check the ticket status, it's TWD the line that represents the ticket, the FA line, seven. What do we notice that the status is in UAE, open for one use, so she can proceed with the change. She requests a class change to first class, segment two. If available, she's moved. We calculate fare differences, old fare 64 euros, new fare 122 euros, difference 58 euros plus 0.95 euros, tax difference, and a 20 euro penalty. F on which segment, it's segment number two. Either the system will tell us there's no availability. Okay, so we'll have to choose class A or something else, or if it finds availability, it will automatically place her in class F for segment number two. Let's give it a try. Here we go. And what do we notice? That indeed it was done directly. We could have done it with AN requesting the same root, the same segment, but in class, F and taking a seat with SS, it's the same thing, but we would have had to delete the old segment. Here, it was done directly, that means there was availability in class. F, now we need to calculate any fare difference. It could be a refund in case of upgrading from a lower class to a higher class, we call on the ATC, FXQ so what does it tell us? Okay, so it's a bit more expensive, so she has to pay the old fare excluding tax of 64 euros. The new fare in class F is 122 euros, so she has a fare difference excluding tax of 58 euros, all right? And there's also a tax difference because the taxes change based on, of course, the value of the tax changes depending on the price excluding tax. That's completely normal. So there's a difference of 0.95 euros for the tax difference and a penalty of 20 euros because she requested a change. The APT can be zero or five. It depends. The system calculated the fare difference in the case of a class change. Of course, it could be a case of a refund. We need to collect. We're going to ask her for 70950. If she doesn't accept, it's too expensive. Let's go back to our file. If she accepts, we do ER. ER, there you go. We have a second FO line here. That means there you go. That's line 13 that was added. This is the record of the old E ticket, and a new E ticket has appeared. It's a new ticket with a new E ticket number. Before finishing, of course, she needs to pay the additional fee that was requested. So we absolutely need to remove the old payment method. As we can see here, there are two FO lines, so she has already made a change. So the first payer paid in cash and for the first change she made, she paid by check. So what do we do? We need to remove the old payment method and add FP hold instead. FP hold, so she initially paid in cash plus, then she paid by check. There you go. Let's assume plus the second change. Let's assume she paid in cash, and there you go. Now we understand there are two info lines, which means she had already made a change. Now, after calculating the additional fee to pay, we need to display the maximum fare with TQT to get the TST number. There you go. It's TST number two, and we're in automatic mode. Once we've done that, we need to reissue TTP T. The company is viewing, it's there. T VlingTST number T two. There you go. The system tells us that the ticket has been reissued. We sign, of course, and we record it. There you go. We've handled the case of a class change. Thank you. 36. - Reissue, process the exchanges of date of time of class or itinerary manually: This lesson, we're talking about reissuing, but in a manual way, just to remind you, reissuing is when a customer who already has a ticketmes to you to possibly request a change of date, time, class, or itinerary. We call that a reissue when a passenger who already has a ticket, requests a change of date, time, class, or itinerary with the same airline. You can't reissue a ticket with a different airline. In that case, you'll need to refund the ticket with the first airline and create a new PNR with the second airline. We've already seen how to reissue using the Amada ticket changer, which allows us to automatically calculate the fare supplement. That includes the change penalty, the difference in fare before tax, and the difference in tax. It only required four steps. With manual changes, you have to calculate the fare supplement yourself, meaning the difference in fare between the new date and the old date, the difference in tax between the old date and the new date as well. Also for the itinerary, if it changes, so we will need to generate a new E ticket. Manually, it requires 14 steps. Unlike the ATC, which only required four steps. Let's say that the small advantage of manually calculating a reissue is that you don't have a supplement to your Amada subscription. But I strongly sincerely advise you to use the ATC because it helps you avoid mistakes. You need to understand that when you manually calculate a change, Okay, it's you who enters the calculation yourself. That means you have to calculate the difference before tax, between the new ticket for the new date and the old date. The difference in fare before tax, the difference in taxes between the new ticket and the old one, and you have to find the change penalty yourself using the fare database. You have to enter the manual calculation yourself. If you make a mistake with the fare supplement, you risk facing an adjustment from the airline. Let's do the example with the Royal Amada system. By the end of this video, you'll have the different steps displayed and also in PDF. Let's go. So here we go. We're going to do a reissue, which means a change of date, but we're not calling the ATC Amades ticket changer, although I strongly recommend it to you. Here, we're going to do it manually. You'll see that there are a lot of steps. There are 14 in total, and you're responsible for calculating any potential fare supplement in case of an error when Mr. Patrice Leonardo is going to request a change of date. We have a file here, Mr. Patrice Leonardo. Who has an Iberia flight 52 oh three in class five on September 12, which is day six, meaning Saturday, departing from Lisbon terminal one, arriving in Brussels terminal one with a confirmed ticket. We notice that the payment method has been hidden and here we have the FPAx line, which, as we've already mentioned, cryptically represents Mr. Patrice Leonard's ticket. There are two valid tickets with Iberia, Patrice Leonard. Two valid tickets with Iberia, Mr. Patrice Leonardo paid 390 19. You can clearly see here, passenger one. There you go. One for the payment regarding segment number two. He has only one, segment two. Let's assume that after the issuance of this ticket, two or three days later, Mr. Patrice Leonardo comes to us and says, Here's the thing. I want to change the date. Instead of September 12, I want to leave on September 30. So it's a case of either revalidation or reissue. If there's a fair supplement to pay, that's a case of reissue. There's a new E ticket. In the case of revalidation, if he doesn't have any fair supplement to pay, then he will keep the same E ticket, even the E ticket number with the date change. The first thing to do is to check if the date change is allowed. For that, as we already mentioned, we're going to refer to the status, so TWDL the passengers lower line, which is line eight, so L eight, and there you go. So here we have the status as high, open for use, which means that the ticket is exchangeable, refundable, and possibly cancelable. That's it. The first important piece of information, Mr. Patrice Lemaire can change his ticket. Now, to possibly calculate any late penalties or fare supplements, that's the purpose of this. So what do we need to retrieve? The first thing to do, as you will notice here, I've opened our system to do the calculation. We're going to keep the pricing of Mr. Leonardo's old ticket from September 12, so we're going to take that. Leonardo, so we're going to take that. Here. You notice that we have the price before tax, all the taxes he paid, and what he paid in total, including taxes. So the first thing to do, we're going to save that information, copy it, and we're going to paste it here. So we're going to put here old old old ticket. It's reduced to September 12. And we're going to copy the information here. We have here. This is the amount before tax. This is the total of the taxes paid, and this is what Mr. Patrice Leonardo. But the problem during the refund is that he paid 380 euros and he also paid some taxes. When he changes the date, the fare can change, of course, and some taxes may increase or decrease. So for that, we simply need to display a summary of the taxes. So for that, you just type TWD taxes, and there you go, indeed. So you have here all the taxes he paid on the old ticket. It's 86.80 60. He has several taxes. He has four here. We're explaining in ten. Okay, so going to focus on the taxes, the IO tax, the YQ tax, the JD tax, and the tax. We're going to go back as well. One very important thing because we're doing this manually, we have to do everything ourselves. That's not the hand of the ticket charger. We absolutely need to retrieve what's called the fare basis, which is right next to the status. The fare basis is an alphabetical code that relates to the fares of the segments for each airline. The most important thing is to remember the fare basis. That's how we're going to see what the penalty might be for changing the ticket. So we're going to write all that down. Let's start saving that so we remember it. We're going to paste that right over here. We're going to put it exactly here. So fair basis. We'll need this to find out the specific details of exactly what the penalty for changing is. We're going to write the fair basis here, paste, it's here. And we also need to display all the taxes he paid. The total amount of taxes, it's 86 dot 86, but we need to know the taxes he paid. For that, after TWD, you type TWD taxes and there we'll have a summary. In our case, he has already paid four taxes. The total of these taxes was 865. We absolutely need to get that because it's done manually to make a change for him. We need to see the taxes we need to remove or the taxes he might need to add. Here are the taxes he has we've summarized the old ticket. Now I'm back. We're going back. To our ticket, and now we need to assess since the change is allowed, we need to know what the potential penalty for changing is. We haven't made a date change yet, but we need to see what the change penalty is to find out if the client will accept it or not. For that, we display the fair conditions as we saw in a previous lesson. FQD the route was Lisbon, Brussels, as we can see here. Here, of course, after that, we put the date. It was for departure on September 12, a reminder, if there was a round, trip, we type star here and there, there's the return. So here we have a one way ticket, starting from September 12, next, we say which airline? He booked his ticket with it's the Iberia airline. So we're going to do AIB because each airline has its own fare conditions. Then when was the ticket issued to him? When did he book his ticket? So it's still the line Apex. He booked the ticket. It was issued on August 15, we put R, then a comma, and the issue date is August 15, all of that to find the date. There you go. We have the fair conditions displayed here. We've already explained them. For us, you notice here, the fare basis was Y DZRTT and here it is, it's right here. It's here, so it's line 12. What do we do to find out the change penalty possibly FQN 12 star? We ask, of course, about the penalties, star PE because the basis for the recovery is found in line 12. Here you really have to scroll carefully to read because it can be very long. The main thing is you need to target anytime. What are we being told here? For refunds. It's about refunds, it's not a refund, it's a change. For a change, it tells us to charge the client 15 euros. The change penalty right now is 15 euros. What are we going to note here? We have the penalty here, as a result, approximately 15 euros so a penalty of 15 euros. We're going to raise it. There you go. Very good. Let's get back to our file. Now that we know the value of the change penalty, we've displayed here the price before tax of the fare that Mr. Patrice Leonard before tax. The total amount of taxes he paid is 86.86 euros and what he paid is 19 euros. What he paid is 380 euros and $0.19. The ticket for September 12. We looked at the fair conditions FQD and to display the penalties FQN, the change penalty is 15 euros. That's the first piece of information we have. Now, we've launched a fare and we're going to proceed with the change. He was supposed to leave on September 12. He asked to leave on September 30. We're going to request availability for September 30 for the same route from Lisbon to Brussels, but be careful here, of course, you have to request the same airline. You can't ask for a different airline. In this case, you would have to refund the ticket and create a new PNR for the new airline. So with Iberia, we're going to check availability for the same class, which is V, the V class that we have here for segment number two. There's availability, Sep 30, so we're offering him the times he wants, 715, 830, 16 15. Let's assume he leaves at 16:15 on sep 30, so we're booking him a seat, S one, class V for segment number. Here we have the old segment from Sep 12 and the segment for Sep 30. First, remove the old segment. Now sep 30 here and we must check the fare for that date. To request the fare it's FXP and what do you notice? The Amadeo system tells us there's already a TST, so we must cancel the old TST, so we must cancel the old fair. To cancel, it's TTE. There you go. TST deleted. So here we have September 30. Now we need to check the fare for September 30. To request the fair, it's FXP and what do you notice? The Amadeus system tells us there's already a TST, so we need to cancel the old TST, which means we have to cancel the old fair. To cancel its TTE. There you go, TST deleted. Now, we're requesting the fare for September 30 to see the fare differences tap Pix P, and there we have the new fares. So we're going to take the fare here, we can see that it's 472 euros. But now the problem is calculating the additional fare supplement he has to pay, which is necessary and required in order to proceed. The fare supplement. Here it is. That's 15 euros. The new fare before tax is 364 euros. The old one was 93 and the taxes were 61. Now, let's see how to handle this. We have to put a dash here to show that here we go. We have here. We can write new fare for September 30 for September 30, September 30, What do we notice? What do we need to calculate? The fare supplement that our passenger has to pay to make the change, their date change, be the FAR supplement, which will equal a penalty we've assessed, which is 15 euros, plus the difference before tax, meaning the difference 300-64 0.33 euros and 293. We're going to calculate the difference plus the difference in taxes. Here we have two taxes, the IO tax, the YQ tax that have increased, but he has already paid 61.06 arrow. The supplement for the IO tax is 73.51 arrow -61.6 arrow. YQ tax up, paid 18.690 needs 23.20 10 more. JID tax paid, no more needed. He has already paid 18 69 he will have to pay the difference 23 21. We will do it, we will calculate. Now for the GID tax, which is 534, he has already paid, so he won't have to pay again for the GID tax. For the QV tax, for the old ticket, he had already paid 1.23, it stayed the same, so he has already paid, so we won't charge him again. What are we going to do? We're going to display the fare mask TQT and here we have the information on the old fare. You notice here, these are the same. It hasn't changed. What do we need to do? We need to remove this information here because it's not the same fare. To remove this information here, just a reminder that we're doing it manually. In conclusion, we are exploring the fascinating and intriguing concept of TTI exchange. This TST is going to undergo a change, TTI exchange, and you see that it has been set to zero. Since it has been set to zero, now we're going to start. Informing Amadeus and the airline about the fare difference. For that, you need to do TTK. You need to start with the TST number. Here, we've noticed a TST number two if a new invoice number two. In conclusion, therefore, it can be said that So tikt two then to let him know that he has a penalty of 15 euros. What do you need to do expense CP? We're applying a penalty of 15 euros. Next, we're going to handle the tax difference. Saving six den, I'm putting it here. -61.6. -60 16. He has to 1.6 minus. We need to apply an additional IFR on the tax of 14.91 on the IAU tax. For that, what do we do X 14.91? What tax? The tax, of course, is IAU. Now, you have to do this tax by tax, you see, to show that the manual is complicated. I still advise you that in the case of an exchange, it's better to do the automatic reissue, as we already saw in the previous lesson. X, now we're going to take care of tax Y. 23 21 -18 69. There you go. We said that 23 21 minus. We said 18 69. There you go. We saw that 23 21. An old one. An old 1183921 minus. TI equals 452. The difference in the rate for tax YQ is 4.52 X 452. Approximately 452? About the tax called YQ. For the other taxes, we don't touch them because they've already been paid. Finally, getting there. We need to calculate T here and you write down everything he has to pay in addition. He has to pay a 15 penalty, a 14 by 91 difference on the IO tax. A 452 difference on the YQ tax, but what is he missing? He's missing the difference in the tax excluded rate. The tax excluded rate on September 30 was 36433. The old rate was 293.33. Here's the extra amount to pay, 15 for the penalty, 14.91 for the IO tax difference, and 4.52, just a tip, 12 for the penalty, plus 14.91. For the tax difference, that's the IO tax plus 4.52 for the AUS tax of tax difference for the YQ tax and plus 364.33 -93.33. All of that comes to about 62 s. So there you go. He actually has to pay $62 in surcharge to make the change. And there once we do that, we validate what do we notice here? You have the surcharge, which is 72, and we're told here, look, a tax five has been added, it's the penalty tax. The penalty tax we saw with FQD and FQN, unfortunately, it's not over yet. We need to go back to the RT file. The first thing to do, of course, is to make sure you ask to save the records of the old ticket, that is this okay because in the end, we have to issue him a new ticket with a new E ticket number. Here, for now, we have the old E ticket. For that, you need to type it yourself FFO star. L, and you put line nine line eight for line FA. You meant to say that we a new E ticket, and there you go. You put that star and you validate. So here's the record of the old ticket that was exchanged. Here we have a new E ticket. Here we have the old E ticket, the one from September 12, and that's for September 30. Now we need to reissue, but we can't reissue. We need to reissue, do what we call a manual reissue. The first thing to do, of course, is to enter how he's going to pay the 72, the payment method. What you need to do is delete the old payment method. Here it is X five, and you put here FP, form of payment, hold, the old payment method was cash. Let's assume he paid us the extra fee of 72. He's going to pay us, so cash, and we put plus and here the new payment method, cash. If it were a credit case, we would just have to put in those types of cards and go from there. Now, we haven't done the reissue yet. We need to do the reissue. For that, you need to display the new TST. It's here, and now you do the reissue. To do the reissue, you need to see the TST number, TST seven. What are you doing? TTP t seven slash RT to do the reissue. And what do you notice here that the amount of the new ticket has been validated here, it's $72. All right. So here we have an E ticket. And you need to since he made a reissue for September 30, he's going to pay you $72 and what you need to do. Of course, don't forget to print the ticket for him with ITR where there will be a new E ticket with a new extra fee. To wrap up, let's say he asks us, can I still change this ticket? It's very easy. You just have to type TWD L Line F to Line seven, and there you go, it's at the top. So of course, he can still if once, change the ticket. Now, what do we have left to do? Assign and save, and there you go. We've done the reissue the manual type change. I'm going to give you the explanations of all the steps in the rest of this course and in PDF two, because I know it's long and it's a bit tiring. There you go. Thank you. A 37. - How to display the sales reports: Course is designed so that the agency can display its current Hash status. This is called the sales report. Generally, an agency needs to know, for example, in the evening what sales it has made, which tickets it has issued, possibly which tickets it has refunded, and which tickets it has canceled. This sales report can be displayed either by date or on a date page, or we can also have the sales report with a specific airline. In the end, it's a sales statement. We also call it the Fortnight. It's a sales report, and we'll also see how to print this sales report so that you have a list of all the operations you've done for a given day or over a range of days. From one day to another, and also with an option, you can get a sales statement with a specific airline. There, go. If you want to get the sales report for everything you've done on the same day, a specific day, you just need to type the command TJQh SOF. That's for the current day, let's say. If on the other hand, you want to display everything you've done, all the tickets you've issued, possibly refunded, possibly canceled, you display it with the option D, TGQSOF meaning you're requesting the sales report, the sales report request, we also call it the Fortnight D for date and you put in the range you want. Here, for example, we would have the sales range, everything we've done, the tickets issued, refunded and canceled and even for the EMDs between February 10 and February 20, you can do that for any dates you want. Now, if you want to display a sales report for a certain day, a day that has example, if you want to know what happened that day, which tickets you issued, which tickets you refunded, and which tickets you possibly cancel, you just need to type TJQSfD and then put in the date. For this example, we will have the sales report for the fortnight of February 10. If you want to display a sales report to see past sales. Type TJQOfD and the day. For example, get the report for February 10. To get a report for a specific airline, specify the airline. For this example, we're going to get the sales report for the fortnight of February 10. Now, if we want to get the sales report, for what we've done, what we've worked on with a specific airline, it's the same thing. You just need to specify the airline. When you enter this, for example, TJQOfT, you put the airline code here, in this case, Airfrance. If we wanted to use Vonnegaine, we would just need to put T V D and then enter the sales range you want. If I had put, for example, D January 1 to December 31, I want to get a sales report for everything I've done with Air france. Now here's how the display works. We're going to see, of course, an example on the Amadeus system. When you have, for example, TJQOft or slash SO with all the parameters we've mentioned, here's how the display works. You have a table. Here we have the query report, sales report request. Here, the first three columns are sequence numbers here for each passenger, for example, take a good look. We have Mr. Sino Young, the second passenger, Mr. Eric Jean and here what's really important. Is to have the ticket status. Here, TKTT means that it's an issued ticket. It is usable, used or in use. If instead of TKTT you have RFNT, that means this person has refunded their ticket. If we have a void, that means it's a canceled ticket. In these two cases here, it means that I issued on that day, the same day, I issued two tickets. The first ticket is for Mr. No Young, TKTT an issued ticket. Here, you have the total, that's what Mr. Sino Young paid before tax. Here, the tax. CnoYng is before tax. Here the tax. In fact, what Mr. Sino Young, that's 568 euros plus 168, and here an interesting detail for the agency is the commission you earned from selling this ticket. For Mr. Eric Jean, also Ticat, it's an issued ticket, a valid ticket or in use. He paid 365 euros before tax plus 99 euros in tax, the commission received by the agency is 27 euros. Here, FP means the payment method. When we have CA, it means cash. CC means credit card, CH means check. And here in the airlock card, it's the file number, it's the file number, not the ticket number. Here it means that if I type this TgqSOF, it means that for now on the same day, I've issued two tickets. Let's take another case. When I type here, for example, I request the sales report, TJQSOf everything I've done, everything the agency has done between February 10 and February 20. Here's what we have. All the tickets that are there for Mr. Eta Freda, Artur Lafont, Luke Martin, Cedric Paton, Zenaida Wafa, Ben Ali, et cetera. What do we notice here that the tickets that are issued that are still valid or that have been used TKTT, TKTT, TKTT, TKTT we notice here that we have RFND refund. That means that, ma'am, during this period, during this time. And for all the airlines because I didn't specify the airline here. When we type this, it's a funds report we've done with all the airlines. I have a question. She refunded her ticket. Mr. Faudlmi also refunded his ticket, and during this period for one reason or another, I had to the ticket of misses Fred Joel, that of Mr. Patrice Allen either at his request because we made a mistake. Here, for example, all the payment details have been hidden. Mr. Arthur Lafont paid for his ticket, seven or 12 euros plus 211 euros in tax. The agency earned a commission of 35 euros and so on. The TRNC column refers to the status of the ticket. Ticket issued, ticket issued, tickets sold, tickets sold, refunded, tickets sold, ticket sold, ticket refunded, ticket canceled, ticket issued, sold, ticket refunded, and ticket canceled. Once you have the sales report, you need to have the sales report. So here's another case when I typed this TJQSOf TVY. So that's the Voligae company. I'm asking for the sales report or the summary of everything I've done with the Voligae company between February 10 and March 31. So with the Volin Company, I issued three tickets sold, I refunded one ticket, and I canceled ticket. But with the Volun Company between February 30 and March 31, once the sales report is displayed, when the sales report shows up, if you want to print it, you just need to type the command TJP. We do the TJ we request the sales report and then we type TGP to print it on the printer if you have the printer connected to the sales computer. Here, you see that we have sequence numbers. For example, here, Mr. Bernard has a ticket issued, tickets sold, he paid 173 euros plus 24 euros 87. All right. So here, no commission for now. Here, no commission for the astron. All right. So here, no commission for the astron so that's pretty much the lesson on sales reports. Let's do an example right away with the real Amadeus system. Let's do an example on the real Amadeus system. How do you display a sales report, which is also called the summary. When I type here, for example, TJQTOF that's the sales report for the day. What are the tickets that I issued, possibly refunded, possibly canceled for today, here it is for now. When I type this, it means that today I issued only one ticket to Mr. Zino young. His status is TKTT. TKTT means that it's a ticket that has been issued and is still in use. Mr. Senior Young made a payment of 568 euros with a tax of 168 euros. In the end, he paid the total of the two. Next to it, you have the agency commission. That means the agency receives 28 euros on this electronic ticket. The payment method that comes right after CA means that the payment was made in cash. Now, for example, if we want to get the sales status for a certain period, TJQSOfD here we type, for example, between August 1 and August 10, I want to see. All the sales I made between August 1 and August 10 for all the airlines we've worked with. We're going to go from here. So here we have the sales report. For example, here, Mr. Catafrida I issued that ticket because it's in TKTT status. Mr. Catafrida paid 453 euros plus 134 euros for his ticket. The agency collected 22 euros as a commission. The payment method is cash. Here, of course, in this column is the ticket file number. Let's take another example. Here we have the Arthur confrontation, the same thing ticket issued, ticket issued, ticket issued. Let's take the case of misses Jenada Wafa. You can clearly see that refunded means that I've processed the refund for this ticket. Misses Benelin, this is a TKTT ticket, which means it's a ticket that it's issued, usable and used, and possibly used. Misses Belanin paid 150 euro plus 144 euro for her ticket. The commission for the exchange was seven euros. The payment method was cash. Now let's look at the last case. Here, Mr. Patrice Allan, there's a void. That means I've processed the cancellation of this ticket. We already saw in the previous lesson, the difference between a refund and a ticket cancellation. So when we type TJQ softy, a date page comes up here and we get the entire sales report of everything we've done during that period with all the airlines. Now let's say we want to see just what we've worked on. What's the sales report with a certain airline? In this case, you type TJQSfD and you put the airline code next to it. For example, Welling VY, Air France, AF, American Airlines, AA, Iberia, IB, et cetera. Let's take a case. For example, I want to see what my sales report is, sales I've made with the airline VY, and here I'm giving the date range that I want. Between which start date and end date, you can put in whatever dates you want. Let's take an example I want to see between August 1 and August 30. And there you go. I have the sales report, everything I've done in transactions with the airline viewing between August 1 and August 30. So ma'am, I processed a ticket. I issued a ticket for miss Henry Nadia with the status TKTT. She paid 390 plus 208 euros and I received a commission of nine euros on this ticket. I also processed a refund with the airline viewing for Mr. MuliTofik. Okay, I have another transaction here. I issued a ticket to Mr. Fela Ali file number 75446 status. TT. It's a ticket that I issued, and during that time, I processed the cancellation of Mr. Foti Ali's ticket for some reason. Either I made a mistake with the ticket or he himself requested a cancellation, Foti Ali for some reason. Either I made a mistake with the ticket or he himself requested a cancellation. So we've pretty much presented the types, sales reports that we call here the fortnight by default of language, but you can put in whatever date range you want or desire. Just a reminder, if you want a sales report of everything we've done with all the airlines, we don't write the airline. When you don't put that, for example, TGQ except from August 1, from January 1 to December 30, you'll get the entire sales report for the whole year that has passed. That's it for the station and the sales report. Now if you want to print any sales report, you need to display it. Like this, just like we just did. If you want to display this or print it on a printer, you just have to type TJP. TJP will send, if you have a printer connected to your computer, this sales report will be sent directly to the printer. It's interesting to do this every evening or, for example, every week to see weekly sales reports to see what we've done, and also it's interesting to know the total amount of commissions that the agency will receive from these transactions. There you go. Thank you very much. 38. - How to display our active reservations by date by airline by flight number: Today we're going to handle a search for active PNR files. That means if you want to list the passengers for a certain flight, a specific destination, and a particular airline, you can get the list of all the passengers on that flight. To do that, we use the LP command, the passenger list command, LP with the options going to look at now. But what you need to know is that the LP function allows you to pull up active PNRs. Of course, it doesn't apply to flights that are already past their date. If someone has left and made a round trip, they've used their outbound ticket so that round trip won't show up in the list of passengers. That flight will be archived. So if you want to display a list of passengers for a certain flight, or from a departure city to an arrival city, you can definitely do that and even print it out. How can do that? If you want to display the list of passengers with the airline flight number, and date, you type this. LP, for example, F 21 33. September 22, I want the list of passengers for Air France flight 21 33 on September 22, 233 on September 22 and 23. We'll have the list of passengers for Air France Flight 21 33. But now if we want to be more specific, we want to specify the departure city and the destination city. In this case, it will be the same thing, LP flight number, the date, the origin, plus the destination. As we see in the following example, give me the list of passengers on Iberia flight 7087 from October 30, connecting Barcelona and Or Paris. You can also, of course, if you want, at the level of your agency, display the list of all active PNRs, meaning the clients for whom you've issued tickets that they haven't used yet. You can get the list of all the PNRs you've issued that are still active. With that, you do LPO. You'll get the list of your PNRs, the FIs that you've issued. If on the other hand, you want to print that list, it's applicable to everything we've done before. When you type ph Search format six P, that means you've sent the list to the printer. I'll go back to the example from earlier. When we say, I want the list of passengers for VolingFlight 6784 on January 11 connecting Charles D Gol Madrid, we want to get the list of passengers. It will not only be displayed, but by adding the six P, it will also be sent to the printer. Let's do the example now. Let's do an example. Let's say I want to display the complete, detailed and comprehensive list of passengers LP. List of passengers for the Air France flight 21 33 on September 22, connecting Charles De Gul, Paris, and Barcelona, Spain for more information. For now, there are three passengers who have booked on this flight. I have here the file number for each passenger and the first and last names of the passengers. If I want to display the passengers PNR now, I just have to type RT, the file number 26650. This will be Stefan Hall's file. And there you go. I have Stefan Hall's file. He indeed has an Air France flight 21 33 on September 22 between Charles De Gal and Barcelona. So it's very simple to display the list of passengers. If I wanted to print, I can type the same command, LPOs Air France 2133 for the flight on September 22 between Charles De Gal and Barcelona. When I add the P here, it means that the list will come out on the printer. We'll have the same list displayed on the screen and on the printer. Now, if I want to display all the PNRs that I've issued myself that my agency has issued, which are still in use, meaning the flights that have been used won't show up and the flights that have been canceled won't show up. All that will show up is all the PNRs I've issued. It's my own list of all the airlines for all the trips. I just have to type po. I'll have all the PNRs displayed. It's everything I've issued that my agency has issued. For these flights, it means that these passengers have flights that are still active. I'm going to display if I want to show the PNRs that are active, their files, the whole PNR, I'll take one at random. For example, let's take M, Alli Red, that will be RT 91. 321, and there you go, M's file. Ali Red shows up and we have his four PNR. We can see that the FAPAx is atn which means it's currently in use. This is a light course on how to list the passenger list for a certain flight with a certain airline for a certain date. We can also display the list of all the passengers and then with the file number, find the passengers PNR. There you go.