Transcripts
1. Course Introduction: Are you writing a project
charter and are finding it difficult to document the
measurable project objectives, project scope,
high-level requirements, and the project bim. You need specific
guidance on what should and should not be included in your
project objectives. You want to craft a project
scope statement that is complete and considers every
aspect of the project. If your answer is yes
to these questions, you have come to
the right place. As a project manager, you will always
document and create a project charter has the
first step of any project, or typical project charter
includes all these components. In this course, you will learn measurable
project objectives, project scope,
high-level requirements, project manager name and authority level,
and project team. Writing your project
objectives require clear, measurable, and
realistic actions that the project
needs to achieve. A project scope
statement defines the length and breadth
of the project. Requirements are basically
the expectations that your project must deliver. It is crucial to identify departments and teams when
you begin your project. These components of your
project charter are read by the project sponsor and
the approving committee. And based on what
you have documented, they will either approve
or reject your project. Now, I have seen several projects being
rejected because either the objectives are nothing but a description of what
needs to be achieved. Scope of the project
is not defined well. All the high-level
project requirements are not clearly articulated. These components of
the project charter documented by some of the seasoned project
managers, yet they failed. The reason for their
failure is simple. Their project objectives,
scope statement, high-level requirements,
and project team composition was
not thought through. They were incomplete. The project managers did not pay much attention explaining and convincing their approvers that their project
was critically. As a result, their documentation
failed to impress. If you want your project
charters to look comprehensive. If you want your project
objectives, scope statement, high-level requirements,
and the team composition to provide
a complete picture. If you want these components to trigger immediate action from the senior management to approve your project, funded
and promoted. You must do this course. I have executed several 100
projects in the industry, and each of my project charters
were instantly approved, funded, and promoted by
the senior management. And I'm happy to share
my knowledge and expertise to you by virtue of this training with that
background information of what you will learn in this course and why
it is important. We will start our
learning journey.
2. Write Effective Project Objectives: Measurable project objectives. Defining crystal clear
project objectives is critical for every project. In this lecture, you will learn what our
project objectives, tips to remember while
creating these objectives and linking project objectives to your organization's
strategic goals. So let us begin with
the first question. What our project objectives? When you document
the description of project deliverables, you articulate the success
criteria of your project. However, if you would have
noted the description of these deliverables is
written in a subjective form. There is no objectivity in it. And that is a primary difference between the description of project deliverables
and project objectives. Project objectives are specific,
measurable, achievable, realistic, and
time-bound actions that the project
needs to achieve. You may recognize that the
terms specific, measurable, achievable, realistic,
and time-bound can be abbreviated as smart. That's the key. Your project
objectives must be smart. Project objectives may be articulated as service
level related, quality related,
finance related, or customer satisfaction
unrelated business objectives. I like to call these
SQ FC objectives, that is service level, quality, finance, and customer
satisfaction objectives. Service level related
objective focuses on closing your project
by a specific date. For example, we
objective is to complete the Dodd-Frank
regulation guidelines to 100% in our organization by
the end of first quarter. The quality related
objective focuses on improving your organization's
quality aspects. For example, improving the quality score
of your process by 20%. As the name suggests, financial objectives focus on the financial returns
of the project. These could be cost-saving or
cost reduction objectives. These could even be
focused on objectives related to improving
revenues, profits, etc. For example, reduce
the travel cost by 15% by the end of this year. A customer satisfaction
related objective focuses on measuring customer
satisfaction. For example, improving
the Net Promoter Score, popularly known as NPS, of your customers by
ten basis points, by the end of this year. These four categories generally income pass most
of the objectives. But depending upon
your industry, field of work, or company, there may be more categories. Also, your project may have one or many of
these objectives. Let us look at a few tips
to create these objectives. Your objectives may be
quantitative or qualitative. Quantitative
objectives deal with numbers and can be
measured easily. For example, financial
objectives are measurable. You can easily see
whether your project is meeting its financial
objectives are not. Quantitative, objectives
are subjective. For example, when you improve the customer satisfaction score, you may use a rating scale of
one to five or one to ten. So the first tip
is to ensure that your project objectives
are measurable. Like we discussed earlier, it will be helpful if they
follow the smart principle. The next important
tip is to keep your objectives more realistic. If the objective is
too easy to achieve, it may hamper team
member involvement. If it is too tough, your team may lose the
motivation to achieve it. It has to maintain
the right balance. To be honest, there is
no science behind it. You have to observe,
listen, absorb, and assimilate from stakeholders and subject matter experts. Tip number three,
set clear deadlines for milestones and key
achievements wherever possible. Establishing clear
target dates is critical and keep the ball
rolling in your project. Tip number four, keep the objectives simple
and straightforward. Complex, and convoluted
objectives may sound great, but may not provide
a clearer picture of what you plan to achieve
in your project. Linking project objectives to your organizational
strategic goals. Once you have defined
the project objectives, you must look at those from
a holistic perspective. Think about how your
project goal is helping your organization support
or meet its overall goal. You can work with the project
stakeholders to set up the needed linkage between your project objectives
and organizational goals.
3. Write Project Scope Statement: Project scope. Let's
look at this example. When a company starts
constructing a building, it puts a fence
across its perimeter. This fence indicates a boundary within which the building
will be constructed. It also allows people
outside the project to know that there is work
happening in that area. Definitively that the
construction company has done nothing but
scoped their work area. In this lecture we will talk
about what is project scope. Why is it important? How to document a project scope? Let us begin. What is project scope? As you had seen in the example of
constructing a building, a project scope defines a
boundary to your project. You articulate what is in
scope and out of scope. Once the scope is finalized and documented and the project
charter is signed off, you will not make any changes. If stakeholders request to
modify your project scope, you will put their
request through the change management process. Please do not say yes to their scope modification
request immediately. If you say yes to it, you are most likely initiating a phenomenon called scope creep. One study of failed
projects indicated that scope creep is why more than
60% of projects failed. What is scope creep? You say yes, and add
some new work in scope. Your team goes back and
complete data gathering, compiling, analysis, and
reporting for this new scope. This work takes time and your project does not move
further for that period. When you come back to
another project review with stakeholders, they end up asking why you are taking so long to move
the project forward. They are not aware of the groundwork needed to
bring the new scope to life, and thus, they start losing
interest in the project. Eventually, the project ends up as a failed project
due to scope creep. And yes, this is a common
occurrence in every project. When you put the
scope change request through the change
management process, the change control
board gets involved in determining whether the
requested changes critical. If it is, the change
control board approves the change request, it is only then you can modify
the scope of the project. This formalized structure
avoids trivial changes to be included and ensures only essential changes
to be incorporated. Why is coping important? As we have just discussed, documenting the scope in a project charter
avoids scope creep. This is the first reason
why scoping is essential. The other reason is that as you move ahead in your
project journey, some stakeholders
may say that they were assuming this project. We'll cover a few more areas. This is where you can show them the signed off project
charter with the areas that were decided and agreed upon to be in scope
and out of scope. How to write a project scope? The project scope
has two components. You have to document what is in scope and what is out of scope. Items that you include in your project will be listed
in the in-scope section. And those that you do not
include in the project, there'll be included in
the out of scope section.
4. Write High-Level Requirements: High level requirements. Let's look at the
construction example. When you are
constructing a building, certain conditions
or tasks must be met to ensure the building
is well-constructed. These could be, the
building should have good durability
and endurance. In other words, all of its
components such as slabs, walls, columns, etc.,
must ensure safety. Dampness may reduce the life of a building to a great extent. The buildings should be
constructed such that there should be enough
resistance to this dampness. There must be adequate
insulation to heat, sound, fire, cold, etc. These are the high
level requirements of your building
construction project. What are these
high-level requirements? What are the
different techniques to gather these requirements? How to analyze the
gathered requirements and how to document these high-level requirements is what you will learn
in this lecture. Let us begin. What are high-level
requirements? Requirements are a description of what your project
must deliver. These requirements may come
from the project objectives. Requirements may also come
from project stakeholders, customers, or any parties. Your job is to gather
accurate requirements. Your requirement should not
be incorrect nor excessive. Suppose your requirements
are incorrect, your stakeholders will
be highly dissatisfied. If they are excessive, your project will cost higher and also take
longer to complete. Some of the key
challenges that you may face while you're
gathering requirements are stakeholders
may not be able to define their requirements as
accurately as they should. They may only provide a few requirements and
miss out on the others. Some stakeholders may provide contrary degree requirements to. Some stakeholders may
provide every detail and some may only superficial
level requirements. You may not include all the stakeholders in the requirements
gathering process. Individuals who are not on your stakeholder list may press U to add their
product requirements. Just be aware of
these challenges. All you have to do is to
ensure that the requirements you gather may complete
sense for your projects. What are the techniques to gather high-level
requirements? Techniques outlined here
can be used together high-level and detailed
requirements for the project. The first technique is
meeting with project sponsor. It is the project sponsor who is responsible and accountable
for the project. It is the project sponsor
who approves the budget, resources and the
project manager. It is the sponsor who removes any potential roadblock
for the project. It is also the sponsor who is interested in your
project success. You must seek an
understanding of what the sponsor is looking
to achieve from this project. Meeting or a call
with the sponsor will help you capture
critical requirements. Meeting with stakeholders. Stakeholders are the impacted
parties of your project. Hence, capturing requirements
from them is critical. You can use various techniques to capture the requirements. These techniques
include focus groups, interviews, email
surveys, among others. Project observations. As you gather
details to document the project objectives,
high-level requirements, etc. You will get a
fair understanding of what the project
is all about. These observations will help you craft high-level requirements
for the project. How to analyze
gathered requirements when documenting a
project charter, you are in initial
phase of your project. Hence, we do not need to capture every
little requirement. All we need to capture are
the high level requirements. What you must ensure is that the captured requirements
are making sense. If they are not, you may want to prove the relevant
stakeholders a little more to seek their guidance and clarity in understanding
their requirements. How to document
high-level requirements. Key points to remember, to document high-level
requirements correctly. Documented requirements must be easy to understand and follow. They must be clear and unbiased. You may want to organize them
into categories if needed. Keep the requirements
at a high level. At this stage, in the future
stages of your project, you will get the
opportunity to provide a detailed overview
of each requirement.
5. Write Project Manager Name & Authority Level: Project manager name
and authority level. After documenting the
measurable project objectives, scope, and high-level requirements,
it is now time to document the project
manager name and the authority level. The name of the person
given the authority to lead the project must be documented
in your project charter. It is the project manager. It would be best
if you documented the following project
manager responsibilities. Brief description of
project manager work, and the authority of
the project manager. You may ask what
is the reason to discuss the authority
of the project manager? That's a good question. In most organizations, project managers belong
to different departments. They do not belong
to the business. And since they do not
belong to the business, they do not have the necessary
hierarchical authority to decide the budget, schedule, or even staffing. But since the project
manager leads the project, the sponsor must give
this position than necessary authority to make the right choice
at the right time. Although this authority,
you would only last until the project lasts, it is essential to provide
this authority to this role. And you must document a description of what the project manager
is authorized to do.
6. Write Details of Your Project Team: Project team, it is
crucial to identify the departments and teams involved in the project at
the beginning of the project. This lecture, we will document the departments involved in the project and what role
they play during the project. Let us look at an example. The facilities management and technology services
group will work with the project manager to identify and evaluate
available solutions. Representatives of the
corporate risk department have been named to help ensure
any potential risks. The procurement
and the legal team will work together to release the request for proposal,
acquire the solution, and keep it in a legally
binding contract with the window facilities
management and IT will install the Data
card readers on each floor. Human resources
will help provide the relevant employee
data to handover the data cards to all employees. The business and payroll
teams will work with the IT and the vendor to customize the
reporting requirements. Business, human
resources payroll. And IT will deploy
the solution and ion out potential issues during
the solution deployment. In this example, you will
find that the department is associated with the project
activities are listed. They are Facilities Management, Technology Services or IT,
project management office, corporate risk,
procurement, legal, human resources, business,
payroll, and the vendor. In addition to listing
these departments, they have also documented is Departments high-level role
during the project execution.
7. Mini Project: Many project. Now that you are fully aware of all the steps needed to document the measurable
project objectives, project scope, high-level
requirements, and project team. Here's a mini-project
that can turn your learnings to
reality. First. Based on your learnings
from this course, make a list of do's and don'ts of documenting the
project objectives, scope, high-level requirements,
and project team. Once your list is ready,
document these components. If you are already
working on a project, this activity can be
executed for that project. Or if you don't have a project, you may think of a
fictitious scenario. In practice, your
newly learned skills.
8. Course Conclusion: Conclusion. So we have come to the
end of this course. Let's recap your learnings. You began this course
journey by understanding how to write appropriate
project objectives. You then learned how to write a suitable project
scope statement. Further, you learned how to capture the high level
project requirements. Next was to learn why is it important to document the project manager name
and authority level? By the end of this course, you learned what goes in
creating a project team. That was your overall
course journal. We have come to the
end of this course. Please do share your review and I will see you
in the next course.