Formal vs Informal Communication

1. Class Introduction: Hello, and welcome to my class. What happens when communication fails? See the importance of communication skills. Whether you are an employee, an entrepreneur or a politician, nothing great you can ever achieve without excellent communication skills. In this class, I have put in efforts to teach formal, informal communication skills in as theatrical and as dramatic manner as possible to make learning interesting. Let's say in your office your colleague says, Would you do this for me? You reply as, What's your problem? Why are you bothering the or you can reply as, I understand that falls within your scope of responsibilities, but I'm happy to support where it makes sense. Let's say your boss logs you some urgent work right before it's time for you to log out and he says that do it, it's urgent. And you reply as, Whose office is this? Am I your slave or you can formally reply as, Sir, my day concludes in no time, but I shall prioritize this first thing in the morning. Now imagine this God forbid you're going for a surgery, and you found a surgeon in a casual outfit and he says to you as Yo man, you came for surgery. I really needed this for the last installment of my flat. The doctor cannot behave and talk to you in that tone. Let's assume you meet your boss in an elevator and say, Hey, Bossy, your bald head is shining like anything, or you are in a court of law, and you say to the magistrate, Hey, Jagie Was dude? Even if you are the prime minister of that country, you are for sure going behind bars. Thanks to the formal communication that world is a better place now, thanks to formal communication, thanks to professionalism, and thanks to Skillshare for such interesting classes on the 2. Class Project: Project of this class, I've given an informal letter. You need to convert it into a formal letter and some frizzle some informal vocabulary, which you need to find the formal appropriate words for on the best. 3. Interview Responses: Formal vs Informal: There's an interview going on for the post of a social media manager, and we will see how a formal reply and an informal reply with formal tone and informal tone can make a difference to the interviewer. We'll be asking questions and we'll see what could be the formal answer to that with a formal behavior and an informal answer with an informal we'll just start. Good morning. Thank you for coming in today. Could you please start by telling me a bit about yourself and your experience in social media management? Good morning, and thank you for having me here. I have a bachelor's degree in marketing and an extensive experience in online digital branding. To the past several years, I have helped individuals and businesses grow their online presence by crafting tailored content strategies and analyzing audience engagement metrics, selling social media platforms such as Instagram, Facebook, and so on. Oh, hey, so basically I live online. I breathe hash tags and snack on analytics. I've been doing social media stuff for a few years now. You name a platform and I probably made memes for it. I run campaigns that made people laugh, comments and convert, not converge into Christianity or Islam, but into a clime. I defend brands in the comment sexono family. If social media was a sport, I would be an Olympic champion. What strategies have you successfully implemented to grow brands online presence? Certainly, one of the most important strategies I have ever implemented is a content calendar system. Aligned with brand goals and platform specific best practices. Additionally, I have leveraged data analytics to monitor engagement and identify top performing contents, and then replicated the success with similar topics. The key aspect of my strategy is audience engagement and responding to the comments and messages promptly to build loyalty, authenticity, and trust. Oh, strategy, yeah. You mean the secret recipe for magic? Well, first, I made content calendar, and then I stopped algorithm to figure out the best time to post. I'm a master in posting with witty captions and killer Emojis. Alright. Social media trends evolve quickly. How do you stay updated? Stay ahead in this rapidly evolving landscape. I make it point to follow industry leaders, subscribe to the newsletters, webinars and conferences on digital marketing. I also actively test new platform features to understand the potential for my clients. I have been recently exploring threads. I treat social media updates like breaking news. If Instagram sneezes, I have the tissue ready. I follow all social media gurus, I've been recently digging into threads to see whether it's worth me high. Why do you believe you're the right fit for this position? I believe having the right fit for this position because I combine strong strategic mindset with hands on experience across diverse platform. I understand how to align content with brand identity, how to engage winning fully with audience, and how to translate data into accable insight. Why me? Because I'm going to work here. Like, thank you for your time. We will be in touch soon. Thank you very much. I appreciate the opportunity, and I look forward to hearing from. Thanks for the chitchat. Now what's next? Tell me, please. Tell me. Where are you going? Where are you going? 4. Formal vs Professional Communication: Now we'll see what's the difference between a formal communication and professional communication. Formal communication refers to acting and behaving with the highest level of attitude, whereas professional communication refers to acting in a business like manner. In formal communication, we use proper grammar, wrong words, and avoid contractions and slangs. Professional communication emphasizes the clarity on antici uses business jargons like win win, the paradigm shift, bottom line, and so on. In formal communication, we use courteous tones and focuses more on the facts rather than opinions. In professional communication, we use polite, positive and neutral tones. Formal communication with the purpose is to give order and instructions. It has many purposes like informing, requesting, persuade 5. Why Passive Voice is Formal?: Passive voice is considered formal because it focuses on action, the results and not the doer. For example, we won the case. The law was passed. Now, who passed the law, which government, which political party doesn't matter. It's of a lesser importance than the law, it was passed, that it was passed. Because in formal talks, the context is more important than who did it. Secondly, passive voice avoids personal bias. Let's say John made the mistake. Now, now it's like a blame game, right? So we are blaming somebody for that mistake. Instead of saying that, the mistake which was made has been now corrected. Now that's a more formal and professional way of saying. Please remember, we need to be more professional and not personal in formal communication. Passive voice is conventionally used in certain formal fields. For example, solution was heated at 100 degrees Celsius and not the chemist heated the solution, not the chemist. The solution was heated, and we've got the result. Its emphasize on research and findings and not actually 6. Why Phrasal-Verbs are Informal?: Bs are combination of verb plus preposition, sometimes adverb, which together form a new meaning. For example, give up, means to surrender, look into, means to investigate, find out, means to discover, and go on, means to continue. Wsel orbs have idiomatic meaning not only that, some phrasal verbs have multiple meaning, which is why they are considered informal because it does not exactly clarify what they want to say. For example, take off means to remove something. He took off his jacket. Take off also means to leave the ground. The flight took off at 6:00 A.M. In the morning. Take off also means a sudden rise in a career or a success. For example, his career took off after that grand team. Now, take off has multiple meaning. We'll see some of the most as works. Pickup means to lift. He picked up my suitcase and pickup also means to collect somebody. The cab came to pick me up. Backup means to support somebody, she backed me up in my trouble. And backup also means an extra copy. We took the backup of the important D documents. Run into. It means to meet somebody accidentally. I ran into my old friend in the mall, set up. Set up means to organize or arrange something. He set up a meeting with the client. Set up also means to frame something. This all was just a set up, and setup also means to establish. She set up her own business in Canada. Come up. Come up means to appear or become available. The opportunities came up there. Come up also means to approach. She came up to me after the class. 7. Different Letter Formats: Now we will see the format of a formal semi formal and informal letters and how important is the greeting, the salutation, the ending. For example, let's say you're writing a letter to the Commissioner of Income Tax and you're starting with Hey do. Now imagine irrespective of the content of the matter and your honesty that you are proving in the letter, su this greeting is going to not be in your favor. So it's very important to learn what greetings to be used. In a letter that I have given in the project also, that is very informal and you need to convert it into formal. So we'll see the first layer as the greeting. How do you grate? We are going to divide into formal, semifmal and informal letters. Dear sir or Madam. Now, this is a very formal greeting that you can use in a formal communication. So it is a formal greeting. Dear Peter. Now, you're taking name of somebody, but still you are giving them some respect with the help of the word. I will go and go into a semi formal category. If you say hi mom, hi dad. That's a completely informal greeting that you're writing to your family and friends. This is a opening statement, and you need to think whether it's a semi formal or informal. I'm writing a response to. Now, I'm writing response to you are becoming very formal. You are giving the reason and the purpose for this letter, and also why should they read it. It's a very formal starting and then we'll consider as a formal communication. I'm afraid I won't be able to. Now I'm afraid it's actually giving a sort of um informal sense, but then I'm afraid I won't be able. So you're pre informing somebody. Again, it will considered into a semi formal category, opening statement. Thanks for the parcel, I just arrived. This is completely informal. You're writing to somebody for the acceptance of the cast or acknowledging that you have received the parcel. Now, these are the closing statements. I look forward to your reply. This formal business jargon that has been used, it will go under a formal letter category. I'm looking forward to getting back. Now looking forward is okay, so formal, but getting back to. Now, this phrase actually is giving a sense that it is not completely formal or completely informal, it's semifmal closing statement. I can't wait to see you next week. So it's a closing statement, a completely informal closing statement. Yours faithfully when you do not know the name of the person you're addressing. You are first time saying that have faith in me. Since we don't know each other, have faith in me. That's yours faithfully. You sincerely when you know the name of the person, you can say you're sincere. Kind regards. It's a semi formal closing statement, kind regards. Lots of love lots of love, is a completely informal ending.