Transcripts
1. Introduction: Hi, my name is Shyam Gursahani, I'm the founder and Strategy
Director at Albatrot, additional marketing
agency clients across six different countries. I also hold an MBA
in strategy and marketing from the University of Cambridge, Judge Business School. Up until this point
in my career, I've worked with
multiple smaller, large brands ranging from various
different industries. My experience includes
consumer movements, product launch, relaunch engagement, and other brand
promotion activities. Many of these campaigns
have gone on to win awards at Cennes, spikes asia and EEMA. At Albatrot. My work focuses primarily
on marketing strategy, performance marketing, and
campaign conceptualization. Today, we're gonna cover a strategic marketing
planning model called AIDAR. And I'm going to show you how to use this model in
the real world. Now, I'm sure you've either heard of it read about in school, college, or at work. What I intend to do is take
you through a few examples of different brands to walk you through the different
stages of the modern, allowing you to create something
similar for your brand. This class is Intuit students who have fan understanding
of the marketing metrics. But a benefit, even doors
starting off from scratch, students will typically be the entrepreneurs are doing
everything on his own. The freelancer working
with in the business, the agency person like me, who works with buying from
different industries. Now, by the coin
depicting samples of only a limited number of businesses in this
class this morning, it can be adapted
to any business to find marketing success. Once you've mastered
this model will be later impress
your clients and actually drive results in a structure and meaningful ways.
2. Your Project: Your project in this class is to pick a brand new
currently work with, or a brand new own and chart out its marketing
plan using our dark. If you're not working with or on any brand right now,
that's our problem. Either simply pick a
brand who come across on the grocery store or online
and apply this model to them. The final outcome will
improve five slides, one for each eye. The intention is to
keep it simple at the start and then build on it once you have a
better grip of things.
3. Let's Start With AIDA: Let's start with
item that's AID. Ida effectively defines
the cognitive stages and individual goes
through buying process. One of the models in the
hierarchy of effects. Now, I'm gonna take the next line from
Wikipedia as a photo on. These models are linear, sequential models built on
an assumption that consumers move through a series of
cognitive and affective stages, culminating in a
behavior change. What this means is that
if you apply the model in the way this will be
applied for your brand, you can actually
drive a consumer to project what does
either standard form. Let's look at it. A brief overview. Before we move on to the
nitty-gritties of the model, Let's start with a, which
stands for the business. As the name suggests, this stage is about creating awareness about your
product or service. This stage is
focused on marketing the brand and its
emotional aspects. What the brand stands for,
where the founders are, the brand's vision and the
communication reflecting the brand archetype as some of the key areas we can
focus on in this space. In either stands for interests. Let's say someone has been made aware of what you're
trying to say. Next stage is for them to go and find your product online. This phase talks about your
digital and ongoing isn't. Its success depends on how value of brand can
be found when sewage phone fueling
interests as one of the most important aspects
of any brand to focus on. As you will see in
the future sections, this is the face most plants
inherently do focus on, but more often without structure or an understanding
of why they're doing it. Let's talk about desire
to drive desire. It's important to focus on the attributes and key
differentiators of your brand. Brand better than the rest. What is it that you
offer that others don't? These are some of the things
that we'll head generally, the desire for a product must be a part of
your marketing mix. Remember, we need
to move them from liking your product to
wanting your product. Now, if you've played your
cards writing this point, your consumer will be close to taking the action
you want them to. This stage is about pushing
them over that edge. Most activities in this phase involve a call to action,
pushing your consumer, do either by Subscribe, leave the lead
information and so on. It's about asking them to take an action by the model
started off as xydA. Over time, a new
letter has been added. Bar stands for the attention, and the attention focuses on the lifetime value or
NPV of a consumer. It also focuses on building your consumers as brand
advocates so that they can further increase
the reach and desirability or
upset the photos. All are important and
we will discuss it further in the section on
retention in this class. Before we start, I want to say that while
this class divide your marketing efforts under different stages
in the real-world, your efforts in each
phase are always on, they're always feeling
the finance, so to speak. What this means is that
your activities in each of the phases has to happen month on month and
you're on your ISO allow you to build a successful
brand in the long run. Let's dive in.
4. Awareness: When I start working on
the awareness stage, I try and answer the
following three questions. What do consumers know about this brand's
personality and ethos? What do I want them to
know about his plan? And where can I
communicate my message? The first question is
typically answered through research,
social listening, and consumer surveys would recommend watching my
Skillshare class on brand archetypes to know how you can create a winning
personality for your brand. And answer to the
second, third questions, depending upon the type
of brand and what you do here sets the foundation for everything else you're
doing with your marketing. The message in this
phase highlights a feeling that feeling can be
driven to a brand message, industry related
communication to show reliability or knowledge, or a meme of funny diff to
highlight the brand ethos. The idea is to create a shareable content to feed
the top of the frontal, get more people to connect. And in the case of social,
maybe you'd follow, unlike spreading the
awareness even further, there's only one
route for awareness. The louder the noise, the more people trickled down
to the following phrases. Letting a few examples to
understand what it was. Here's a perfectly shall
book on them, be some order. It makes you engage and encourages you to share
the challenge with others. You know, getting people to talk about the breadth of Amos, the service business
will give me with, often talk about the
industry and share knowledge with his clients and
others who want to listen. Positioning itself as an expert
in the field of business. Thank you. Youtube page covers a lot, but it's ads are
something that we have all come to
love over the years. Each ad reflects a feeling, tells you how to feel and
makes you a daughter brand. Again, awareness. Performance marketing is
another creative way to drive a famous directors mixed
from YouTube bumper ads, display ads, all HIPK2 drive
awareness about the brand. And the same goes for
granted, broadcasts, blended podcasts that people
actually want to listen to, providing a captain medium for an engaged audience in selling
brand loyalty by proxy, the media I generally recommend. For most brands
include the following. Instagram and Facebook, Twitter, YouTube and content creation, performance marketing, LinkedIn, if you're
a brand's needs it. Webinars, podcasts, they
all drive awareness, some short-term and
some long-term. This glass is focused on
marketing your brand online. So we won't discuss
offline marketing. But if you have a budget, offline marketing opens up another world of possibilities. The good thing about
marketing online is that you can distinctly
identify your efforts, each stage of this model. And that distinction isn't as the other, the other medium. It'll try and make class on how to best use offline media for marketing later in the year. Following my patient gash them.
5. Interest: Now we've created the noise. We've gone out and people who we are and
what we stand for, we've even made them
laugh or cry or single dance through
our communication. What do you think the
consumer does next? What do you hope the
consumer does next? Advantage was on-point. Your consumer would go out there and try to find out
more about you. They are looking and we need to make sure we're
there to be found. I'm sure we've all been killed. Find the product interesting, and I found myself
spending some time on the internet comparing it to
other similar products or finding out how good or
effective the product In the information
your consumer finds shouldn't be out of luck. But should we plan for first media that I recommend
his website in the ICU or your website is the
primary source of information and allows you to control the narrative and
the best way possible. Focus on blogs and
strong SEO content. Let's take an example of make my trip home and online channel. The aggregator doesn't need to add a blog on UK
childhood restrictions, but it does getting new
users to the site every day. Another medium that I
recommend is YouTube, how to reduce
feature-based videos comparison reviewers should all be a part of her
YouTube strategy. Remember, YouTube is the second largest search
engine in the world. Let's look at an example of H&M. H&m video is showing up in the search for
sustainable building. All these efforts, dr.
ingesting the breath, SEM and YouTube ads. But what I would
also recommend her, the interest rates allowing people to easily find
you either when they're looking for you or
when they're looking for your competitors,
it always a good thing. Here's a pro tip. Sometimes your competitor, we have done a lot more
than order to build an interest in the
category and there's no harm using that
to your advantage. Another very, very effective
means of driving interests. Then there's interest
based companions than the ten restless. And the best alternative to list should have
your product on there. Everyone uses them to
make their decisions. So focus on dialogues and
use them to your advantage. It's easy to see these tie-ups as instant result
based activities, but I suggest looking at them as a great long-term
collaboration and it'll seriously pay off
dividends in the long run, no matter what you do and
how much or how little, do not ignore this stage. It's time-consuming and that
is also not instantaneous. But it's the one thing
is that you create the largest impact over
time. So keep at it.
6. Desire: Yes, consumers are
looking for you. There's interest. Who should we depend only on
consumers finding us? Of course, not mean to go
out there and really desire. We need to show them
how a good VIA and what our product or services
can achieve for them. Now before I define
the stage any further, let's look at a few examples. Didn't feel. That sounds interesting. That some range on that
makes it more desirable. Validation. That's what you need when
you're looking to buy something from the market
for 100% French day. This one is your brand. It's buffet. There's just a
bunch of children, the air that's pushing desire. It got on. I like to use
this stage to highlight the features and use cases of the brand has to
offer willing desire. The way I see it involves showing consumers
how we can improve their lives and take
them from wanting the product to actually
needing their product. Now, desire is sometimes
confused with the awareness. That isn't necessarily
a bad thing. If you believe that you
can build awareness and desire with a singular piece of communication that have acted. In fact, remember I mentioned offline
marketing and abundance. When it comes to print tags, you will often see
these two aspects and even a call to action,
come together seamlessly. Let's look at an example here. This worldwide talks about the feeling of awareness, jack. It highlights the
features desire Jack and even tells you where you can walk,
get your sense one. As you can see, it
covers everything. Having said that, it's important to know what you are
trying to achieve. This glass allows you to think
of these separate phases, the streamline or approach, since design an advantage
so closely diode the media that can help you achieve
desire are also similar. Instagram and Facebook. Twitter, LinkedIn, YouTube
and content creation, performance marketing,
webinars and podcasts. Again, some of them are
shocked them and some of them offer long-term here, you can also add influencer
marketing to the mix. I shall not be examples above. Influencers using an advocate in your products is often a great
way to build desirability.
7. Action: Let's start this section
with a few examples. You would've noticed that
each piece of communication, whether through an
ad or an email, comes across with the
CDU. A call to action. Bcd is designed to drive action. Also, the communication
pieces are designed keeping in mind
you will know of the brand. You will find functional
researcher more often pushing. You didn't take that
final purchase decision. The action stage, is it a
little more than that thoughts? According to me,
it also involved helping a consumer through
their budget journey. Let's say you were looking
to buy a washing machine and contact with the company to their online chat or
WhatsApp business, accompany your interaction
with that business. In that phase also comes
in the action stage. B belongs to see action is a
good way to push out sales and offers to drive conversions the full
morning. Beautiful. I'm sure everyone has borders, adds incentivizing
you to buy now, or 15% added the scope
for a limited time only. These different ways to get
you predict that action. Anything that helps you
by date that final step, the moment of truth, is actually the platforms or
let's say the way I would recommend pushing
out messages of action include performance
marketing or social media, YouTube, LinkedIn
display networks, of course, depending on the type of product or services
that you're selling. The dark pink consumers who have engaged with us through our
various other channels. These are the most
effective ways to drive action during the speed. Toward last but not least, our emails are
highly underrated, but a high ROI
option and must be utilized within the above media. That I mean, there's different
innovations that you can use to further
improve the conversions, such as lead from extension, dynamic ads you do
sequencing, etc. Please read about them
or get an expert on board to help you
drive conversions.
8. Retention: The sale is done. You've
spinae on figured out to me and close the beam,
but it doesn't end here. Or you offer the bank of it. Not yet. 65%. And I'm repeating this. Sixty-five percent of
new business comes from existing customers that go into small this trends.com. So you need to work
on that and make sure you cheat your existing
customers, right? I call it the system EAR
and engage advocacy, board, news and updates. It's not exhaustive, but it's a great way for you to remember. Let's look at each one of them. Its name suggests
they engaging with your consumers in whatever
it is a good thing. Starbucks does by using
consumer images by brands often conducted daddy's for thereby corners and so on. The next one, which is advocacy, is the use of client
testimonials. Let's face it. All of us know this one and how important that
is for the business. The third one, a
loyalty programs, miles points, gamefication. And these are just some
of the reason which you can download it and you must, finally, you must keep
your customers updated. Why don't you client
let them know, launch a new product or
update, let them know, expanded the business that
they're normed styles a new CSR initiative
and let them know. The more the norm
the bully recover, loved and respected overtime. What you saw here,
but a few examples. But my recommendation
would be to keep your efforts in this area
fairly high infant system. I've seen people
organize events and God's gifts, monthly
newsletters, and focused heavily on
after-sales service to ensure that the consumer
is always happening. Remember, your consumer
is your best aggregate. Use that to your advantage to complete the loop and
ensure last thing.
9. Putting AIDAR to Use: The first thing to
know is that iodine is not the only way
to market online. That are probably other monitors out there that may suit
your brand better. The second thing to know
is that the list of media explained about I
didn't move exhausted. I've often found
myself creating and using Weiss marketing and
commit client objectives. You should feel free to explore as many online trust could abuse as you'd like as long
as the objective behind. The third thing I'd like to
highlight is that there is no percentage breakup in terms of the effort you
need to put an end stage. It will vary for
different depths. Once you're stuck, you
will be able to see patterns and identify what
works and what doesn't. And you need to keep evolving from there and just
keep improving your marketing efforts allows you to add structure
DOD efforts. And that is how you need to
look at it as a guiding. But to recap, we started the class with
an introduction to iodine, and then we went through
several examples of each stage had been you visualize what is possible and what you can
achieve for your brand. I want to thank you for
being such a great class. I hope you're going
to apply what you've learned here
today into good use. Now forget, if you get stuck. You have this community
to reach out to me and I wish you the best and
I'd love to see your work.