Assignment

Here is what I want you to do

Project 1

You have received a complaint from a valued customer from London pointing out that steel furniture she had ordered for a special occasion has arrived in a damaged condition.

Though the fault is of the transport company, you have decided to replace the damaged furniture immediately.

Draft a suitable reply to the customer

Project 2

An old and valued customer of yours whose account had remained unsettled in spite of reminders now writes to you that he neither settled the account nor wrote to you owing to certain domestic worries.

He encloses with the letter a cheque in part payment.

Write a letter to the customer in a manner which you consider suitable in the circumstances

Pay attention to the following;

Ensure your letter has 3 parts
- Top
- Body
- Tail
You can select a format you feel comfortable with but I recommend you use block format since it is the current popular format
Pay attention to your grammar and tone of the letter

Don’t worry about being wrong, it’s all about learning by doing

Nikkie

--

1