As a corporate receptionist, I am often the first point of contact for clients, employees, and visitors. Because of this, it is my responsibility to safeguard confidential information and uphold the trust of the company, staff, and clients. The following actions outline how I will maintain confidentiality in my daily duties:

Key Actions to Uphold Confidentiality

Protect physical documents: Keep visitor logs, personnel files, and any sensitive paperwork secured in locked cabinets or behind the desk, never left unattended in public view.
Secure digital information: Lock my computer screen whenever I step away and ensure that passwords are never shared or written down where others can see them.
Manage phone and in-person inquiries carefully: Verify the identity of callers or visitors before sharing any information. If unsure, I will politely refuse and direct them to the appropriate supervisor.
Maintain discretion in conversations: Avoid discussing staff, client, or company matters in public spaces such as the lobby, break room, or waiting area where others may overhear.
Follow proper disposal procedures: Shred or securely dispose of confidential paperwork, instead of placing it in regular trash or recycling bins.

Real-World Scenario
A visitor comes to the front desk asking for the personal cell phone number of a company executive, claiming to be a close friend. To protect confidentiality, I would not provide the information. Instead, I would respond professionally by saying:
“I’m sorry, I can’t share personal contact details. If you’d like, I can take a message or connect you through the executive’s office line.”
This ensures the visitor is treated respectfully while maintaining the executive’s privacy and the company’s confidentiality standards.

Reflection for Discussion
The biggest challenge in maintaining confidentiality at the front desk is balancing friendliness and helpfulness with strict privacy standards. Visitors or callers may pressure me to give out information, but by practicing polite yet firm responses, I can protect sensitive details while still offering professional assistance. This experience highlights the importance of setting clear boundaries and always following company policy.

Kelsi Hofacker

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