Congratulations on completing the course

The objective of our course is to be able to apply concepts in a practical manner - I want you to walk away from each video lesson with real, actionable skills and not just be familiar with the theory.

With that being said, it's time for a short assignment:

Project 1

1) Based on Your Understanding of Leadership What are the Top 5 Qualities a Team Leader Should Have?

2) Now on a scale of 1 to 10 where would you place Yourself on these Qualities?

3) In the next 6 Months Where would You like to see yourself on these same parameters on a scale of 1 - 10?

4) What are the Qualities that you need to work on to reach that scale?

5) What were your Top 5 Learnings from the course.

Project 2:

Assume you are a Team Leader of a Newly Assigned Team of Call Center Advisors.

As a Leader What Strategies of Form, Storm, Norm and Perform would You Use (3 Points Each) to Get your Team Perform to their true potential. (Hint: Take Help from the Lecture on Establishing Your Team from the Course)

KEISHA ANIBAN

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