If you’re selling digital products, you already know how important it is to keep your customers happy. But let’s be honest—customer service in the digital world can be tricky. I've been selling digital products on multiple platforms for over a decade, and I've learned firsthand what it takes to build trust, manage expectations, and handle those inevitable tough situations. Now, I want to share that experience with you.

This course is designed for digital product creators who want to elevate their customer service game and avoid common pitfalls. Whether you’re dealing with technical issues, strange customer requests, or handling negative reviews, I’m here to guide you through it all.

In this course, we’ll cover:

How to make sure your product and sales copy line up (because no one likes surprises!)
Why it’s critical to test your product before the sale (and save yourself headaches later)
The fine line between enforcing your no-refund policy and knowing when to bend the rules
The importance of offering support materials or tutorials with your products
How to respond to negative reviews and come out stronger
Different customer service options (DMs, emails, or video calls—what’s best for you?)
High-ticket vs. low-ticket expectations and how to meet both
Handling oddball requests like a pro
Being clear on your product's usage and license terms so there’s no confusion

Throughout this course, I’ll share real-life examples, and together we’ll explore practical strategies that you can implement right away to ensure your customers feel supported and satisfied. No matter what you’re selling—from printables to online courses—this course will give you the tools to provide exceptional customer service without losing your sanity.

Whether you're new to the digital marketplace or a seasoned pro looking to improve, there's something here for everyone. Let’s get started and make your customer service experience as seamless and professional as your products!

Eke Ruth

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