Do your customers feel valued? Do you have a great team that constantly exceeds your customers' expectations? Do your customers return to your business again and again?

Customer service is an essential ingredient of every business, however, it is a learned skill and not something we are born with. The good news is that with practice and some great coaching, anybody can hone their skills and become a customer services superstar!

Learning Objectives

Video 1

Become an effective listener
Gain an understanding of communication theories that apply to customer services excellence
Improve your ability to read your customers' body language to respond better to their demands and expectations
Learn how to diffuse difficult situations (Video 2)
Learn basic concepts of Emotional Intelligence that will transform the way you deal with customers (Video 2)

Buffy Chester

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