Customer Support Mastery: Skills to Delight Every Customer

Customer service administrators provide assistance and support to customers for a range of different industries. This job involves taking orders, responding to inquiries or complaints, and providing alternative suggestions to products that may be out of stock or unsuitable for the customer.

This job is well suited to people who have a passion for providing great customer service, work well as part of a team, and have strong written and verbal communication skills.

Customer service administrators should have a customer-focused mindset and excellent communication skills. They must be proactive, able to take initiative, and comfortable talking on the phone. Typically, employers require a high school diploma as well as the following skills:

• Customer service – customer service administrators spend a lot of their day talking and communicating with customers, so remaining professional and friendly at all times is crucial
• Teamwork – this job involves working with colleagues towards shared company and team goals, so customer service administrators must work well with people from all walks of life
• Communication skills – customer service administrators should be strong communicators, as they need to provide a consistently great experience for customers
• Critical thinking skills – customer service administrators need good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions