Salesforce Certification: Service Cloud Rapid Exam Prep Premium class

Bobby Buntin, Certified Salesforce Consultant Instructor

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41 Videos (1h 42m)
    • Introduction

      4:37
    • Common Contact Center Systems

      2:15
    • Quality Monitoring

      1:27
    • Business Continuity

      1:56
    • Knowledge Centered Support

      1:10
    • Customer Surveys

      1:35
    • Case Automation

      1:15
    • Configuration

      2:46
    • Omnichannel

      2:03
    • Case Collaboration

      1:33
    • Service Level Management

      1:29
    • Case Entry Process

      3:10
    • Improving Cost per Case

      3:55
    • Console Configuration

      3:25
    • Salesforce Console for Service

      3:27
    • Variable Required Data

      1:59
    • Repair and Returns

      2:45
    • Live Agent and Chatter

      2:39
    • Open CTI

      1:56
    • Agent Assisted Inquiries

      1:45
    • Communities

      2:05
    • Live Chat

      2:34
    • Email Management

      2:47
    • Integration to the Case Management Process

      2:28
    • Knowledge Content Migration

      2:04
    • Features of Salesforce Knowledge

      2:52
    • KCS and Archiving Articles

      2:37
    • Knowledge Visibility

      3:43
    • User Adoption

      3:17
    • Project Planning Phase

      1:52
    • Deployment Approach

      2:53
    • Project Phase Identification

      2:20
    • Agent Assisted Interactions

      2:58
    • Chat Team Performance

      2:16
    • User Adoption Dashboard

      3:14
    • Reporting Integration

      2:53
    • Legacy Data Migration

      2:12
    • Legacay Migration Criteria

      2:21
    • Case Data Quality

      2:35
    • Batch Integration

      1:57
    • Transaction Volume

      2:35

About This Class

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This course focuses on what you need to know to pass the Service Cloud Consultant Salesforce Certification exam. This course walks you through more than 40 sample test questions with full video explanations of the correct and incorrect answers.  You will track how you did on each sample question in order to build a study plan for the real exam.

If you are a Salesforce Administrator studying for the Service Cloud exam, then this course will help you ZOOM through your preparation and make the most of every minute of study time.

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Bobby Buntin

Certified Salesforce Consultant Instructor

I am a Customer Service Operations consultant with more than 12 years experience implementing customer contact center software with one of the largest consulting firms in the world. I am an expert in Salesforce, ServiceMax, and Knowledge Centered Support.

I have architected and implemented some of the most complex Salesforce Service Cloud implementations globally for companies in the Fortune 50.

I have personally guided more than 200 consultants through Salesforce certifications, and I have trained thousands of end users on Salesforce.

I hold the following certifications: Salesforce Administrator, Service Cloud Consultant and KCS Practices Consultant.

As a strategic Salesforce consulting partner, for several years I helped to write and review new questions for Salesforce certification exams.