facebook marketplace - Selling Stuff, Products and Services Zero Waste mindset | Yukiko Sato | Skillshare

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facebook marketplace - Selling Stuff, Products and Services Zero Waste mindset

teacher avatar Yukiko Sato, StoryVideo Lean Life & Work Designer

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Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Watch this class and thousands more

Get unlimited access to every class
Taught by industry leaders & working professionals
Topics include illustration, design, photography, and more

Lessons in This Class

19 Lessons (1h 7m)
    • 1. 1 Promo Final Cut w Music

    • 2. 2 why facebook marketplace

    • 3. 3 What is DeCluttering goal?

    • 4. 4 requirement

    • 5. 5 How it works

    • 6. 6 Before Post

    • 7. 7 Research

    • 8. 8 LISTING: Take photo

    • 9. 9 LISTING: Title price

    • 10. 10 LISTING: Category & Location

    • 11. 11 LISTING: Description

    • 12. 12 Class project

    • 13. 201 How you can change your life by DeCluttering using facebook marketplace

    • 14. 202 7ways 1

    • 15. 203Edit

    • 16. 204edit

    • 17. Part 2 Lesson 5 - Contactless Selling - facebook payments

    • 18. 2-6 facebook live shopping

    • 19. 301 intro w Music

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About This Class

So Sorry that published missing some of the Part 3 videos. I received many requests this week as well. My Students are eager to take this class to DeClutter their house before Summer.

This class is a masterclass of facebook marketplace to sell your Clutter into cash. This class all in one from Part 1 to 3.

- Tips to list and sell quicker 

- How to turn inquiries into a buyer

- How to hire someone to DeClutter

- How to get hired as DeClutter Helper

Meet Your Teacher

Teacher Profile Image

Yukiko Sato

StoryVideo Lean Life & Work Designer


Love Tech and Fashion since 1977

Wardrobe stylist since 1988

KIMONO stylist since 1994

TESAGE designer since 2000

Online Marketer since 2009

Affiliate Marketer since 2010

iPhone Story Video creator since 2015

- Become a Patreon - SnowSugar -

See full profile

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1. 1 Promo Final Cut w Music: that's your home look like this. That's your mind. Feel like this? I assume you're looking for a decline in conservation and want to have a well organized home and car mind like this. You've come to the right class. The's air actual before and after photos taken last year. Hi. My name is Akiko Chateau. I will show you exactly how I managed to sell 134 items off my friends stuff step by step through the process of selling them using Facebook marketplace while helping the planet at the same time. You really little yourself off. The scary feeling off, decluttering your life. You will be amazed by how easy and enjoyable the reading can be. I've been sharing organizing tips online to that and ate all my students. Felt much happier after tea in my crosses. I want you to be happy to. Are you ready for day clarity? Let's get started. See you inside a class 2. 2 why facebook marketplace: Welcome to the class off the clatter using Facebook marketplace. Make some money while helping to fund it pot Once you may wonder why you would be helping upon it while you are decluttering your stuff using Facebook market, Please let me share my story. I received a phone call from my friend last time she asked me for help. The flattering her house because she wants to be located in four months. Original big lettering idea was throwing away or donating to your hot friends. I told her what By night, what a waste in Japanese and asked her, Wouldn't it be nice to make some money by selling your stuff instead of paying for dumb? Mr. I couldn't stand to let her harm the empowerment Since I would teach, I've been teaching there always closer clean out online class. Did you know that we're living in the throwing away? Well, the U. S. Is the worst country where it generates £4.5 of waste per person every day. I am from Japan, where it is a multi non culture. Even Japan generate £2.5 off waste part person every day. I quite surprised by my friend Christie's the clattering idea. I need to convince her to be sell her stuff instead of throwing away and giving to her friends who may not mean. But after she showed me has smile, I began to help her cynical make a list off the item to sell and then started to cost them on clicks. This where I have a soul quickly in the past, we this did you use the furniture and bulky items? First, however, we didn't get any enquiries. Reason. 24 hours as we expected, I had to think off other places to get faster. Enquiries. I recall the Facebook marketplace, which are using 2016 but after the lanced as an alternative to clicks ist. Although it was not successfully setting right away on Facebook marketplace in 2016 it's being a while, and I wanted to give it a try again. I've been posted the same items on Facebook marketplace. The next day I received a few enquiries. Within an hour. I have I was so happy that my intuition was right. I was also amazed that our listing on Facebook marketplace has been viewed by over 1000 people within 24 hours. According to Facebook s a developer. Confidence Facebook marketplace users reached 800 median, while clicks this has 60 million users. No wonder our Facebook marketplace past had more abuse and enquiries than clicks List. We listed 160 items boasts at a CLECs IST and Facebook marketplace. We then sold 90 items on Facebook, 19 on plexus and 25 2 neighbors for total off 134 items sold for total sales of 9000 $30 instead of pain, 600 dollars for Dumpster. Christie loved that result. To be honest with you, we have some price setting argument while we're selling, even though her original idea was paying for a dumpster. But I understand, but that that's made feeling how sales goal was $5000. We almost double that amount. I was so pleased to have made Christie happy. Well, saving the planet as well. That is the reason why I'm teaching how to make some money by decluttering us stuff using Facebook marketplace Hope you motivated by Christians. Story. Let's get started 3. 3 What is DeCluttering goal?: a goal without a plan. It's just rubbish. You may have heard this court issue tick my other classes before. What? Their goal for taking this class. Do you want to declutter your room within three weeks? Do you have a plan to sell your house in three months? Why don't you say you're smart? Goal As Christie Date, I want you to set you up there. Clarity and goal. Now, Yes. Now why not? Please post this video to think about your goal and type your goal in your class project section? You can save it for yourself. Christie's goal was during the next four months, the clattering using Facebook marketplace to sail her stuff every two states for a hours to work with Yukiko sale 54 items for months. Hope you get an idea of how to set your smart ical if you need help. Pretty is a community billow in this class. This class community will help you to set your perfect go. I also try to answer your question within 48 hours 4. 4 requirement: what will be needed To use Facebook marketplace, you need to have a three things. The first is either a smart form or computer and camera. The second it's your Facebook account, and the third, it's WiFi access to the Internet using Facebook marketplace. It's a free service. If you don't have any of those, you may ask your friend to help you in our project. Although my friend Christy has most of the requirement. Besides Facebook account, she is not interested in doing any social media activities. That's why she called me and asked me to help product clattering. So in this project, I was in charge to post trust stuff. Using my Facebook account, I will show you how I sold her stuff step by step in this grass cities. Lastly, another important requirement is having a growth mindset that stinks. Possibly when you have a fixed mindset, you may think, as I don't want to share my information with buyers, I don't feel safe inviting the buyers to my apartment. But if the buyer is about person, that's thinking with block positive reaction, Tom negative thinking is to positive thinking, which really result in what do you can sell more 5. 5 How it works: in this video, I will show you how I managed to sell Christine stuff using my Facebook account. This slide shows how it works that is, processing for selling their three easy steps to be sold. Step one. Posting your item. Step two. It's chatting with potential buyers. Step three. Meet the buyer in person to show your item than transacting cash. He here already for media. With online selling, you can link to your PayPal to face the payment to accept as an online payment. If you are a beginner, I strongly the commanded to getting familiar with the cast transaction. First. If you're interested in selling online, I will explain how I process the online sales transaction in Part three class. When the potential buyers see your item on Facebook marketplace, they would like to know if we'd still available. The buyer can then click, ask for detail. Blue button you at the sailor. We received a message in an I'm a singer. Chat like this. You can answer Yes, Sometimes people click the blue button by X. By mistake, I just answer Yes. Then wait for the next message. If the buyer is serious to buy the item, the buyer will send you another message, such as when they can pick up window by asks the next question. You are getting closer to sell your item. Please be nice to your buyer. When you sell big items such as furniture, you need to embody a fire in your place. You are not comfortable meeting a stranger by yourself. You may ask your family members or friends to be home with you. I have sold over 100 items in on Facebook market. Please All of the buyers I met in person one nice people. They were eco friendly and caregivers. But I will share some tips to deal with difficult buyer in part to class. So please don't Wallaby. 6. 6 Before Post: Christine's place a full of stuff like this. We needed to organize what items we want to sail first. Before posting to South, we sorted and organized the island by using clear boxes What we helped to see. The items were we started. Many empty boxes had to be full before recycle. If you have a spare spare room, use one of your rooms in which furniture can be stored. You don't have a room. Just take a photo and make a list. That what we did et home just as messy like this. If so, just organize it, then select the reach items to sell. If you feel overwhelmed, find your dream home photo. Sit and relax. Then imagine how your life would have changed after you had a dream. Whole, like the photo. Please keep in mind. You need to have a gross mindset rather than a fixed mindset that a real block positive reaction. Let's clean up your space. I would suggest selling the book is that first after you see the clear space, you can be motivated to go 7. 7 Research: before post an item or darling posting an item. I suggest you find a similar item by pretend to be a buyer on the Facebook marketplace. Tap to browse, then type the keywords off. The I didn't you're searching. The first item that will be listed on Facebook Marketplace was large furniture that it needed to be pickup locally. When I searched the similar couch type by, the Big told me in so far there was no item came up in a sense. The result? Yes, when I saw City using a keyword coach instead of the world. So far, two similar coaches came up. I always learn from other sailors about better key wars to disk lie. The similar idea. Please do the same to reach a wider audience and sell your stuff much faster. Please be careful picking the right words to describe the item to reach the right buyers. When I passed it, a bunch of large furniture I typed the keyword moving cell on the title. We don't know why we are not sure for some reason Facebook marketplace. Ai suspended our past. We needed to device the ad along with it. New title. Please don't freak out. If similar things happen to you, there is a way to solve the issue. Please keep in mind that a Facebook marketplace it's still in beta. 8. 8 LISTING: Take photo: you can post items to sell from either smartphone or laptop and camera. In this video, I will show you how I pause items using both my smartphone and after a computer. Because Facebook app, there's no other us to rearrange the photos. I am using Facebook desktop to rearrange the photos. I also like to type item description using a laptop keyboard, even if you can use a voice typing on a smartphone to feel our information. These days, I'm on Ali adapter of AECOM, a simulation who used to use a computer and camera to have a Yahoo e commerce site. You cannot imagine I spent over $1000 on my digital camera at the time. Hopefully, Facebook desktop will add photo rearrangement feature very soon you may Wonder Issuer used on Lee laptop computer to posson item. That is a little difficult to take a photo of the item because most left up still do not have a word facing camera so you wouldn't have to turn your wrapped up around. I am not sure you could take a photo easy as the smartphone. If my laptop has the camera like a smartphone, I will be able to use only a laptop to take pictures and post my Ivan. Let's take photos off the item. Open the Facebook app on your smartphone. Tap on the store icon at the bottom. My iPhone shows in the middle of the bottom Many. If you don't see one, please tap on three lines at the right bottom off the corner. Then select the marketplace. When you own the market, please pact on sale at the top. Left the top items. It will open up news item for tap on. Add photos, the tap on the camera icon and start taking a photo off the idea. I suggest taking the photos in different angles. That is overview. Front, back side, close up over blending and close up off the pattern. Facebook Marketplace Ello users to upload up to 10 photos. Why not take out a vintage of it? When I take photos of item on a cloudy day or the afternoon? I am using camera up to adjust exposure. It would be nice to know how to adjust the brightness of the camera. I find her. Let me show you the camera up. I use my smartphone as a camera open up the camera up on your smartphone. I am showing on iPhone. Enjoy the Virgin camera. App would be different. Top anywhere on the live play BJU in order to bring up the focus point that it's yellow outline box. Hold on exporter button that appears next to it. It looks like the sun. You will see a slider that otherwise you to move up to adjust the brightness. This feature does not apply in Facebook up. That's why I use the camera up. Take a photo of an item when you don't have enough. Not so like after you finish taking photos cup sale to open a new items form and tapped Ivy photos. Then select the photo. Do you want to pass? Issue. Select the wrong photo by mistake. Greece Top X to delete. You can post this video and take some photos off the item for your new. I didn't born 9. 9 LISTING: Title price: after taking photo off the item, I will talk council, then save as a draft. I am switching to my laptop to access the draft of my past. I just created really agent rearranging the photo as I want type of items. Title What I usually type The title stood with the brand name items name or style color. At least tyro off. This I didn't will be you Apprentice 12. Giovanni Fiorentino, Italy Blue Global and Boston PD. Lower plates, bowls. At least the condition at the beginning. If it's new, I use apprentice to show number. How many contain If I am selling as a bundle, I saw some smart vier typing a pickup location in the title. As a buyer, it will be great to know which area the sailor location instead of distance by mild. That item I'm showing you that's a simple today. It's an actual item I sold. Next is pricing. Enter your price. I suggest you to price a bit. How year then The price you want to sell because Facebook marketplace has a future to notify the vire who beauty your item when you know where the place that is a great marketing future to sail faster. If your price fixed the price, you are not able to take any lower price over. If you price it, it would be higher. You still can take the $2 off offering price by the sailor. If you price too high, you're not able to sell the item as quickly as do you expect. Pressing is the key to sell the I didn't faster. Please think about what is the right place for your idea. 10. 10 LISTING: Category & Location: next, it's selecting the right category for the item. The blue plea would be a household I did. I read. Select the household. The household. The category has the option to select the condition brand and color. It's depends on the category. If the category you selected that didn't have those options, you still came at them on the item description. Those options are not showing up on the desktop. Birgitte, I always add them on the description. Next is the location type your zip recorded to show where the pickup location doesn't have to be. Your home did good. Some sailor prefers to meet at the mall, she added. The mall locations in court. In our project, I added a Christine's locations in court. I explained why we're selling items at the area off the record in the description. In this way, you can save your time answering pickup location. Enquiries 11. 11 LISTING: Description: the item description is optional. So is only 50 words too short in description. Potential values will top read more to be the your description before contacting you. So please don't forget to add of three things as follows measurement item condition and pick up time and location. This way, you will cut down on the number of people who send a message to you just asking about the item. You will save time and abduct more. Buyers with a clear description does not have to have a super long description as an eBay item description. Setting your stuff on Facebook marketplace takes time. Take a little time and effort, but the payoff it's will with it helps a planet by. Did you seem trust when you click on Submit button, your area of sell and buy groups will be popped popped up. You can pick the group to submit the post their group at the same time. Order to post the group. You may need to join the group to do so. Now I am managing to the past. I just submitted my computer. No gain to facebook dot com. Click on the marketplace under the watch on the left side menu quick on the month. Manage button, Scroll down to the edit to post the window of your past will be popped up. You can rearrange photos and adding an item description. My example. This accepts description has a lot of information that might be too long for Facebook market, please. That's it. Conquests and posting your first item on Facebook market, please. Ready for the first inquiry from your potential buyer if you don't hear for anything. If you don't hear anything within 24 hours, please take your past shows up in a church result and check your title contains the searchable keywords that people find items. 12. 12 Class project: Congrats. Now you prostate. The first item to sail on Facebook Market, please. How do you feel? Did you feel scared to try something new? It wasn't so bad. Right now you've got rid yourself of scary feeling. Why don't you post more items? Why? Because people always curious to see what other items you're selling. You have a great chance to sell out of items through the same fire as well. The more you sell, the more natural it becomes to set up your past at Smart. Don't forget to share your items. Link to other students. Go to the project page, click on edit button to open your project. Copy and paste your items. Link on a description and tell us what you're declaring. Goal or story. Then click the publish button to purpose your project. You can share a project by social media to get when he likes and views. I can't wait to see your declaring plan on the class Project page. You have a question. Please use the community. Beto, In this class, I will try to answer your question within 48 hours. Thank you so much for taking my skills here. Class, You've learned how to cost your item on Facebook marketplace In part one class pro two class, I will share many tips on how to manage the potential bias. I'll hope to see you again in another class by happening. 13. 201 How you can change your life by DeCluttering using facebook marketplace: that your home look like this now, after taking pat one class, you're on your way to clear your space in mind. That's great job. Hi, My name is Yukiko Sato. In this part to class, I will show you exactly how I managed to sell 134 items off my friend stuff Within three months I will work with you step by step through the process of selling them using Facebook marketplace. This crust is goal into your success. I want you to help to find your stuff for new home and turn into cash. I would appreciate to shift from prop assassination to action. You will be amazed by how easy and enjoyable the clarity and can be. I've been sharing organizing tips online since 2008. All my students feel how much happier after taking my classes I want you to be happy to Let's keep the clattering. See you inside a class 14. 202 7ways 1: Welcome to the class of the clattering using Facebook marketplace. Make some money well, hoping the planet part two. Did you sell for your first item on Facebook? Mercury's Road Done. What items did you sell? How was the transaction? You must be happy and motivated to sold more. Let me share your first week store Sells story. The first week I posted a five boki item. On Thursday afternoon, I received a few enquiries within an hour. Christie and I was so excited about getting enquiries on the same day I scheduled for pickup appointments on Friday. Our 1st 2 sales was two boxes off 16 dinnerware set for $20. So what? We're selling in Christie's sunroom as on open boxes. Five years? Well, maybe 10 years. But it's still bun you that orders nobody. What's $100 including shipping and the buyer location was happen to be close to the mole. We needed to pick up our lunch. So's the buyer. Got free. David Lee. As a bonus, she was so happy, and we also were so excited to clear the £42 off clatter from the Sun Room. A total off our first week, the clattered for 17 items turned into $1330 in sales. The second week, we made $210 for five items and no cancellation. The third week we made it $610 for six items and two cancellations. The fourth week we made $820 for 10 items and no cancellation. The fifth week we made $545 for 11 items and for cancellations. Christie's goal was to sell all the must go furniture within four weeks to be ready for an open house. There were 67 items before the open house and after the open house, we needed just sell remaining 93 things in another four weeks before the closing. Good. Those items are including Victorian couch coffee tables, stained glass lamp and who told bed and the total of 160 things to sell festival. We posted reposted, large furniture and bookie stuff that it took so much space. When we see a cleared open space, we got motivated to sell more. We were so lucky to have the buyer who just sport their house and like Christie's taste coming with the truck on the first week during the sales, Christie was excited to declutter, but same time how detachment feeling appeared. When the buyer asked for her price off her favorite table, I took Christie to the kitchen and persuaded her that you will feel theta. You need to trust away if we dreaming and sold before closing date. But this buyer seems to have a similar feeling at yours. She loves your stuff so much your favorite furniture. We'll be happy to have a new home, don't you think? Christie let her boasts the Tuchman feeling and her favorite manager go. I would so proud of her. That is, she got over the atmosphere. We had an open like a two rooms. You know, we stayed the furniture and took a photo of each other beach room. I think we selected a beautiful stating furniture without spending so much time after we made the decision, we felt that our mind also the clattered that made it, made it to get up to sell quickly. We successfully sold must go furniture within 2.5 weeks. I think we did a fantastic job together. I didn't realize until I went over the calendar. I feel that it took four weeks before the open house, but they're small. Must go stuff remaining unsold before the open house. That's why I felt not succeeded. The stuff was hiding in attics, storage space. Interestingly, those shows a really feeling off life through the house buyers when they came to see the house at the fifth week off, declaring that was a second week off the open house, Christie received an offer from potential House buyer. We were jumping and hugging each other when she sold the house in 14 days after the open house. That was incredibly quick. I think Christie started to laugh more and less pricing argument. After that, that was great for me. Here are seven tips What I learned from our selling on Facebook market please Number one. Exchanging phone numbers. One of the buyers didn't show up and the Pac pickup day. Although I send a message to the messenger, I was not able to reach her. A few hours later, she messaged me that she's stuck in traffic. She she didn't haven't. I'm a center app on her phone, she thought that child on Facebook is only available on the desktop version. Since then, I exchange phone numbers to potential buyers number two, sending a reminder to our buyers because we had 1/6 conservation on our first weekend, we decided to send a reminder in the morning off the pickup day. If it's popular item that many people were on the list. I also send a reminder an hour before number three, asking the buyers to bring extra exact change. One day we run out a small change and no time to go to a bank. That was a busy weekend, so we decided to ask the buyers to bring exact change. Number four explaining why I'm standing crested stuff because my Facebook profile Dip Court and Christine Zip code differ. I added the brief explanation on the item description. In this way, you can save your time answering about a pickup location, sick or enquiries. So it's something different. You can explain in the of item description Number five, offering Free de Rivoli for slow sales furniture. If you're living in New York City, you would understand what this means. Most of the New Yorkers don't own a car. If you offer free furniture delivery, you possibly we will stand out from the others, even if you are raising your price by 30 or $40 free daily. Billy if over then cherished for $75 your prices still on. Excellent deal for the what? The buyers number six look. Pick up time. 15 to 30 minutes frame instead off one hour. I bloke on our for each buyer. In our first weekend, we got the six cancellations. That means we raced a to six hours waiting for the bias. Christie suggested me to schedule time for 15 to 30 minutes for each appointment because that is not haircut appointment. We don't need to have a one hour. We they will, the item to pick up by the front door. That's takes only five or 10 minutes. Since then, I've blocked the 30 minutes for most of the buyers and 15 minutes for the buyers who are in the same area. Number seven trucking cells grow smartly. We created a sales selling throw system. I used an index card to write the buyer's name, phone number setting place, pick up time and date. I attached the top to each item for pick up and move to the near a phone entrance. That way, Christie or her husband know when who pick up and what peace I send. Reminder Both. Christie on the buyer in the morning off the pick up T for me, I use the Google calendar to manage all the pickups, along with a wait list. I went to Christie's house every Tuesdays, work from 10 a.m. to 6 p.m. To post the items and manage the pickup appointment. Average cell cost 20 to 25 items for a week and average sold. I didn't waas 10 to 17 items a week. How was your first week of sales? Did you learn something from your failing experience? I would like to hear your story and experience. Please share your tips and thoughts. And when you're decluttering in your room by yourself, there is a lot of discipline in involved because you took this class. Siri's. You have a community here to ask how other students handle or overcome or go through. The process, turned the declared A in cash and help the planet by reducing trust. So please use the community discussion below to share your thoughts or questions. We can help each other and motivated each other to declutter faster. If you want me to send weekly tips, please sign up. 40 minder in the class process section My goal. My goal for your success, I will be your decluttering coach as the science research report shows that after 21 days, it become a habit. When you work hard in the 1st 3 weeks, gonna be become a habit and it will be so easy for you to do something. You Even if you give up on the first week Don't worry. No one is perfect, including me. You can start again from the next week. Here is an excellent video for you. 15. 203Edit: I was wondering why the buyers forgot about to pick up appointment. We'll cancel the last minute I began so curious. The buyer behaviour. I tried to buy something on Facebook Marketplace. Who is this pick to? I give wheelchairs for my upcoming guest. $60 budget, $30 each, pick up locally and the carry back home. Next step was the search on Facebook marketplace by typing Key was I care White cheer number two. I searched the two white chairs within two miles. Three sailors are posting to like a Reuters. I tapped a blue button to find out if those air still available. One buyer replied to me, If those are still available for $45 there is not my first stories. I wanted to wait for the other two buyers. Response. Second buyer who listed my first to his style chair for $60. Those are available to I made a pickup appointment front Sunday. Five days later. The third, a sailor who who this did my first choice style chair for $50 applied on Saturday, and I made an appointment for Sunday morning. I was thinking about canceling Sunday's appointment, but if I decided to keep that keep the appointment as a buck up Sunday morning, I picked up two white chairs for the second buyers. After that, I forgot about to send a message to cancel for the Third Sailors appointment. Now I understand why some of the buyers may forgot about the appointment and no show. 16. 204edit: Hi. I am so glad that you're still with us. I'm so proud of you. That is Stick with you there clattering plant high. In this video, I will share five ways to deal with difficult buyers from my sailing experience on Facebook Marketplace one always. Yes. First, if you work as a customer service, you may already know that a great customer service person is great business. When you people don't get your opinion, most likely they wanted to agree with them. So please yes, please say yes for the buyers. Question then explain. No, After here is an example of chat about a painting. Is this honest? Signed? I think so. Let me check. Oh, sorry. There is no artist sign. But this is an excellent condition. And so beautiful painting instead of response in no be friendly. Why Facebook y Facebook marketplaces rendering her than Crixus? Because off the live chat number two don't talk back. Keep listening. When the buyer is is in the bat mood. Sit back and let them toe. Let them to talk. Allo them to type. Maybe this time a message. Read the viers message and after fully understand, try to be in their shoes to think then this bones with sympathy. When we sold, I didn't. While the buyer was thinking the potential buyer send me to come complain Why? As sold item by it while she was waiting. Oh, you must have a busy day today. I understand how you feel. Do not able to buy the item. I waited for your response but not hear from you out for a couple of hours. I got over 10 enquiries. My friend Christy needed knees needs to sell that item by this weekend. I hope you understand our decision since this happening we asked the serious buyers to deposit on to hold the bulky. I didn't deposit to hold a popular item and she people I didn't. We offer online cells. So when customers get really angry you can go back. And so so the frustration and show that you understand in their petition and situation. If you can identify with the customers issue, it will help calm them. Bounce He he globally nod during the coal or during the message I don't know. You can tell the customer will feel much better That would remember that your interacting with the human. Everyone has about day number three. Don't make an excuse. Explain nicely. When you make a mistake or forgot, Don't make an excuse. Simply apologize and explaining why it's happening. Sorry that we sold. I didn't by mistake. My friend Christy thought the item was not for holding for cell because the soul that I got I attached was falling off. She sold it to the lump to her friend. We still have the similar lamps stand that you may like here, posting links If you like to take one of those, I can give you $10. Discovered number four trees with scare when never whenever by you send me a cancellation message. I responded nicely and treat them like my friend such as Don't Rony. I understand how busy at work. Please don't work too hard. You still want to pick up? Please let me know. One of the buyers cancel two times in a row As a shared by your behavior example, I assumed that she no longer wants the item. However, she messaged me for the third appointment and she apologized for last two cancellation because she has a six month old baby. I must build rapport through embassy. I put myself in customers shoes. Here's a real Stoli from one of the buyers. She didn't show up at the first appointment. I messaged hard the day at a time of the pickup. She messes me back. That is, she stuck out of work. She was not able to send a message at the second appointment. She didn't show up again. I send a message if she's OK. Two days later, she messaged me that her phone was stolen and just got a new phone. Then she finally came for the third appointment to buy the item. So what if I mad at her on first or second appointment? Right? She may not be in. Just sitting the item anymore was she may not be interested in making appointment. Be understandable is well waas for both off the buyer and seller. Lastly, number five report or block even you treated potential buyers nicely, explaining clearly and being a good listener. But the person still housing you you can report person to Facebook passed to prevent to harass to other sailors will block the person not to buy your items. Orb you your profile by click to deport 17. Part 2 Lesson 5 - Contactless Selling - facebook payments: I was really influence New Yorkers tweets Before the government granted a new unemployment benefit to include clearances and a self employed, clear answers were out of jobs. It's all the schools closed on March tents and have been sheltering in place since March 21st. That's over a month without income. I thought. I have to share my knowledge of how to sail Adams online and make some money. Most people use only 20% of items they have Hugo over your closet or storage. You may find many valuable items that it would benefit and be appreciated by other people. Let's start to list some items today. You can learn how to list items from my part one class. In this video, I will share how to sell online using the Facebook marketplace. After you successfully list your items on Facebook marketplace, you re licit enquiries from potential buyers. When the buyer decided to buy your item, you can request money using Facebook payment. Although the Facebook payment is attached to your PayPal or bank account, the buyer's name and mailing address won't be shared because this is still in the data. Great thing Facebook does not charge any fee for the transaction. What I do fall those one send a payment request and the missus asking for the buyer's name , mating address and email address for practice tracking to After I received the payment from the buyer, I low going into my PayPal account to playing a shipping label by entering all the info I got from the buyer. Three. My message. The bio with a package trucking number here frequent asked questions from my online buying experience. I will share some of my questions and my answers. Question one. How can I trust that you would a ship? The item and so one police say, be my rate from Facebook marketplace buyers. I have sold over 150 items in the last 18 months on Facebook marketplace. Additionally, I have a great by your rating on eBay and posh Mark, as you see in the following question. Two. I don't have a credit card to buy. Do you accept the check answer to I do accept the money order. If I can have your shipping address, I can Curricula ate the shipping for you. Then I send the total amount to the buyer after I received the money order. I shipped the item as usual due to the pandemic emergency situation. The post office near you may be closed. You can use either the United States Postal Service APP or website to D Quest package pickup. I know Marie. Wait until the opening to count the total number or packages. Then use the USPS up to schedule the package pickup by entering the total number of packages and wait. The second time is easy because you just duplicate the previously quest and updated the number or packages and wait to submit. Because off the Corbett 19 crises mail delivery workers, time varies and we need to keep social distance. So I leave packages by the front door with thank you notes and little gift for gratitude. I hope this video is helpful to bring you a little income to survive. Please see via online sailing experience below, we can share and help each other to cope with this financially difficult time. Thank you for watching see you in the next video. Be safe and healthy 18. 2-6 facebook live shopping: Have you ever heard of Facebook lives helping lab shopping. Tb was hard in the 1990s. Hsm, Home Shopping Network, QVC, quality value, convenience. People like to see 360 product images and want to hear the customer's feedback before buying the lives. Helping TB did the job. Since social media came into our life, many people don't own cable TV anymore. They watch videos on YouTube or Facebook watts and shop more online these days. Qvc acquired e-commerce company. So Lily, in 2015, to expand to the online shopping e-commerce market. Amazon.com started amazon live by their influencers amongst before Black Friday in 2018. That makes sense. Facebook Live shopping will get more people's attention than TV shopping. Facebook introduced the Facebook Live shopping feature in May 2020. Facebook shop owners are able to broadcast live streaming through the lives are being featured in the Facebook. But if you select Live shopping, the live video, we'll post all your pages to the groups you selected. According to the Facebook Live shopping expert, Stephanie blue, hue setup Facebook cameras, don't your page. You can do Facebook live shopping from the Facebook Live producer page on your desktop or from mobile devices. When I sold my friend Christie's antique furniture, I received a phone call from a potential buyer from New Jersey. I use the FaceTime to show the fun, show details and Tsinghua questions. Then she decided to drive to Christy's house and bought a couple of pieces of furniture that weekend. Christie was so happy that she sold some bulky furniture before relocating and made a couple of thousand at the same time. Live video took the big sales per day. Video is worth a million words. Live shopping feature is available for only those who have a Facebook business page. But if you use a live shopping has stock and live streaming from your personal pace. Your videos still shows up under the live video category and post on a groups you have joined. There are four levels of Facebook Live shopping, Streaming. Level 1 from a Facebook personal page using a mobile device. Without Facebook commerce service level 2 from a Facebook business page using a mobile device without Facebook commerce service level 3 from a Facebook business page using a desktop with Facebook commerce service level for, from a Facebook business page using a desktop and sharing a screen with Facebook commerce service. In this video, I will show you how to go live stream level one. That is an easy and simple way to do it using your phone device. Step 1, open up your Facebook app, tap live with a red camera icon on the very top under the Facebook logo and your profile photo. Step two, if this is the first time, Facebook may ask for permission to use your camera and microphone. If so, grant permission, tap on, Allow access. It takes you to the Facebook settings section. Toggling the circle to the right to turn the microphone on. Step three. Before starting your video, you should first select who you want your audience to be. At the top left of the screen. Tap the downward arrow to the right of two with w column and choose who can see your video. It can be everyone public, just your friends, specific groups you belong to. And more. Then tap the X to close this window. And he wanted to test Facebook live without letting anyone see you. You can choose only me. Step 4, above the blue Start Live Video button. Hit tab to add a description and enter a short description for your live video. Don't forget to add a live shopping hashtag and product links. He wanted to keep the video. You can add a leap play has stuck to. Once you live stream has ended, you have three options. You can download your video on your phone, delete the video, or keeping public. Step 5. Now that you have all set up, it's time to go live. Go ahead to tap on the blue stat live better button. Yea, now it's live. There are a few features that you can target your friends or audio feeling to get your viewers excited about your live stream, you need better lighting. You can tap on the lightning icon on the left of the start live video blue button. He wanted to make your live video more fun. You can tap on the magic wand icon to unlock the camera effects on your phone. This gives you an opportunity to change your background, add a frame, and even use some filters to have a fun live video. By default, when you go live on your smartphone, Facebook automatically broadcasts your live video in a portrait mode. Because 81% of Facebook users use only forms to access Facebook. I suggest you keep portrait mode. When you start live. You're going to notice the comments will appear in the lower left-hand corner of the screen. You want to hide or comments on the screen. Swipe to the right. And to bring it back, swipe to the left. When you end your live stream, tap on the finish at the lower right corner. Again. Once you live stream has ended, you have three options. You can download your video on your phone, delete the video, or keeping public. For my live video, I would add my Facebook marketplace and post-market links to the description for my viewers to buy the products. If you have any questions, please use the comment box below to ask me or this group. We will work to answer your questions. Other students might benefit from your questions and our answers as well. Thank you for watching this tutorial video. I hope this has helped. I'm looking forward to seeing you at the live Q and a video or next video, again. 19. 301 intro w Music: that's your home. Look like this now. Congratulations. Do you feel the clatter Bossio space in mind? So happy to hear Hi, my name is Yukiko Sato In this part three class I will show you my real life Example how I sold my friend stuff with you Step by step through the process of selling things Using Facebook marketplace This grass Syria's goal is your success. I want you to help how you declutter and saving the planet by selling clatter instead of generating trust When you do good for others you will be happy when you feel happy All the people around you become happy Teoh I will be your personal the cladding coach I will push shoot a shift from trash creator to plant It's a border. You will be amazed by how easy and enjoyable the clattering can be. I've been sharing online tips since 2008. All my students felt much happier after taking my classes. I want to be happier too. Let's keep the clattering. See you inside a class