Working with Aggressive People Premium class

Sorin Dumitrascu, Management trainer

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17 Videos (1h 38m)
    • Promo

      1:00
    • About the Course

      2:08
    • Course Overview

      3:05
    • Verbal Assailants

      7:02
    • Dealing with Verbal Assailants

      11:36
    • Dirty Diggers

      5:33
    • Managing Dirty Diggers

      14:20
    • Hotheads

      5:37
    • Working with the Hotheads

      7:05
    • Recognizing passive aggressors

      3:30
    • Knowledge Wardens

      5:15
    • Dealing with Knowledge Wardens

      5:17
    • Unresponsive Aggressors

      5:44
    • Managing Unresponsive Aggressors

      10:24
    • Wafflers

      4:54
    • Dealing with Wafflers

      4:17
    • Working with Aggressive People

      0:51

About This Class

If you feel frustrated by the interactions with your co-workers or people outside your work, and you feel that you cannot fight daily aggressions, don't despair. Hostile and passive aggressors can be defeated.

This course teaches you how to handle with success:

  1. verbal assailants, 
  2. dirty diggers, 
  3. hotheads, 
  4. knowledge wardens, 
  5. unresponsive aggressors, and 
  6. wafflers 

both in the workplace and in your life.

We are going to analyze together 6 types of aggressors to understand their characteristics and strategies to deal with aggressors. For each type we are going to practice coping and response strategies.

The course includes video lectures, case studies, written materials and quizzes, and teaches you, in no more than 2 hours, 17 strategies to deal with the openly hostile and the sneaky passive aggressors.

So, if you are looking to improve your working environment and your life by managing aggressors, this course is for you.

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Sorin Dumitrascu

Management trainer

Sorin developed and delivered more than 20 courses on management, project management, computer literacy, human resources, career development, soft skills for employees and even corrections incidents management. 

He is a certified Trainer and Project Manager, holding a master degree in International Relations and Policy Making and a bachelor degree in Law and Public Administration. 

Sorin coordinated during the last 9 years projects of more than 100 million USD total value in areas of rule of law, regional development and human resources. Consultancy delivered for UNESCO and training for United Nations. 

He has more than 10 years of middle/senior managerial experience within the civil service (justice, corrections, internal affairs, training), private sector (project management, consultancy, training) and NGO (industrial relations, rural development). 

Sorin is also a certified International Computer Driving License (ICDL) tester and trainer for the United Nations Peacekeeping Missions, certified Human Resource Professional and a Public Manager (professional degree).