Use Criticism to Solve Complex Problems Premium class

Tara Duggan, Delete, Delegate, Accomodate

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8 Videos (12m)
    • Introduction

    • Lesson 1, Describe the Situation

    • Lesson 2, Describe the Current State

    • Lesson 3, Describe the Desired Outcome

    • Lesson 4, Analyze the Problem

    • Lesson 5, Make a Proposal

    • Lesson 6, Build a Plan

    • Summary, Follow Up


About This Class

Do you have a significant life or work problem that requires a decision you just can't seem to make? Feel like all you have is critics? This one-hour course is for you!


Learn problem solving skills by timing and documenting your research. When you complete this session, you should be able to:

  • Define your situation clearly and concisely.
  • List facts, feelings and observations
  • Identify what you want as the outcome
  • Choose and use one or more analysis techniques, including: 5 Whys, Drill Down, Cause and Effect Diagrams, Swim Lane Diagrams, Kepner-Tregoe, Pareto Analysis, TRIZ Creative Problem Solving or Lateral Thinking/Six Thinking Hats
  • Prepare a proposal and get feedback or approval, if warranted
  • Document countermeasures
  • Set up plan with timeline
  • Remember to follow-up
  • Locate resources to expand and develop your skills

P.S. Don't let thinking through issues be a postscript for you! You'll be glad you did. Re-take this course any time you have a problem to troubleshoot!

4 of 4 students recommendSee All

Tara gives the tools to work through and solve problems in a logical and efficient way. Always good to know!
Kim Bliss

Artist & Graphic Designer

great class :)
Samuel Naesen

What we learn with pleasure we never forget.





Tara Duggan

Delete, Delegate, Accomodate

Tara is a Project Management Professional (PMP) specializing in knowledge management and instructional design.