Team Leadership: Facilitation and Communication Essentials Premium class

Lawrence Miller, Lean Management Coach

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19 Videos (3h 13m)
    • Why Take This Course?

    • Introduction to Team Facilitation

    • What is Facilitation

    • 8 Essential Skills: Organizing, Clarifying & Reflecting

    • 8 Essential Skills: Motivating, Comforting and Controlling

    • 8 Essential Skills: Concluding

    • 8 Essential Skills: Resolving Conflicts

    • Clarifying Decision Styles

    • Consensus Reaching

    • Body Language

    • Effective Questions

    • Empathy and Active Listening

    • Acknowledging & Silence

    • "Straight Talk" - A Model for Giving Feedback

    • "Straight Talk" - A Model for Receiving Feedback

    • Virtual Facilitation - The Tools

    • Virtual Facilitation - PreWork

    • Virtual Facilitation - 11 Keys to Success

    • Summary


About This Class

If you are an entrepreneur, a manager wanting to move up in responsibility, or someone who simply wants to work well with others, this course provides the essential skills of leading teams. You cannot succeed today without the skills of leading groups well.

The instructor has been developing teams and team leaders, from the CEO's of Fortune 500 companies, to front line teams in manufacturing plants, for the past forty years. He is the author of ten books on teams, leadership and lean management. He has worked with Honda and Toyota, Shell Oil Company, American Express and dozens of other corporations as well as small start ups. He has been the CEO of a consulting firm for twenty five years. In other words, he has a great deal of experience in team leadership and facilitation.

This course provides all of the essential skills of creating unity of energy and effort on a team; bring the team to consensus; and conducting virtual team meetings.

This course provides the knowledge and skills that will be essential to your capability as a leader.


  • 1. To gain an understanding of the essential skills and behavior of effective team leaders.
  • 2. To practice those behaviors that lead to optimum participation and commitment to action by team members.
  • 3. To learn the critical listening skills that are essential to all personal communications and to team leadership.
  • 4. To understand when and how to use each of three decision-making styles: command, consultative and consensus.
  • 5. To learn how to both give and receive feedback, or “straight-talk”, in a manner that leads of learning and continuous improvement.
  • 6. To learn the critical skills of effective leading virtual teams to effective performance.





Lawrence Miller

Lean Management Coach

For the past forty years Lawrence M. Miller has worked to improve the performance of organizations and the skills of their leaders. His expertise is derived from hands on experience creating change in the culture of hundreds of organizations.

He began his work in youth prisons after recognizing that the learning system in the organization had exactly the opposite of its intended effect – increasing, rather than decreasing, dysfunctional behavior. For four years he worked to redesign the prison system by establishing the first free-economy behind prison walls, where each inmate had to pay rent, maintain a checking account, and pay for everything he desired. This was his first application of organizational transformation.

He has been consulting, writing and speaking about business organization and culture since 1973. After ten years with another consulting firm, he formed his own firm, the Miller Howard Consulting Group in 1983. In 1998 he sold his firm to Towers Perrin, an international human resource consulting firm and became a Principal of that firm. In 1999 he left that firm to focus on solo consulting projects.

He and his firm were one of the early proponents of team-based management and worked with many clients to implement Team Management from the senior executive team to include every level and every employee in the organization. The Team Management process created a company of business managers, with every employee focused on continuous improvement of business performance. In addition to directing the overall change process, Mr. Miller personally coached the senior management team of many of his clients.

The implementation of Team Management led to the realization that the whole-system of the organization needed to be redesigned to create alignment so all systems, structure, skills, style and symbols support the same goals and culture. From this realization he developed the process of Whole System Architecture that is a high involvement method of rethinking all of the systems, structures and culture of the organization. Among his consulting clients have been 3M, Corning, Shell Oil Company, Amoco and Texaco, Shell Chemicals, Air Canada and Varig Airlines, Eastman Chemicals, Xerox, Harris Corporation, McDonald’s and Chick-fil-A, Merck and Upjohn Pharmaceuticals, United Technologies, Metropolitan Life and Landmark Communications.

Mr. Miller has authored ten books, among them American Spirit: Visions of A New Corporate Culture, which was the text for Honda of America's course on their values and culture; and Barbarians to Bureaucrats: Corporate Life Cycle Strategies, which draws on the history of the rise and fall of civilizations to illustrate the patterns of leadership and evolution in corporate cultures. Most recently he authored Getting to Lean – Transformational Change Management that draws on the best change management practices such as socio-technical system design, appreciative inquiry, and systems thinking or learning organizations to provide a road map to transforming organizations. He has also authored Team Kata - Your Guide to Becoming A High Performing Team, the core human process of lean organizations. He has appeared on the Today Show, CNN, made numerous appearances on CNBC, has written for The New York Times and been the subject of a feature story in Industry Week magazine.