- 1x (Normal)
Welcome to the class!1:39
First thing to do1:05
Keeping the right amount of distance with clients8:32
Confidence is key8:29
Speed is important with clients6:22
Just enough jargon7:53
Sniffing out their budget12:26
Don't talk about problems, say what is happening2:14
Is the client always right?7:24
Do you deliver what's good or what the client likes?5:05
Keep the learning going1:20
About This Class
We all know about the many perks of working as a freelancer - sleeping in, choosing who you work for, being your own boss...what a dream. However, managing clients as a freelancer can be a very difficult process. There are so many "what if" scenarios and things that happen on a case-by-case basis that, unless you're highly experienced, are difficult to prepare for.
Think of this course as a step-by-step in etiquette for client management. We'll run through the core principles of client management, go over the things you should and shouldn't do, and learn general best practices - especially when it comes to communication. I'll tell you firsthand what works and what doesn't in common client management scenarios. No more tip-toeing around or wasting time.
After this course, you should feel confident in your ability to communicate effectively with your clients. If you're having trouble keeping and retaining clients or just want to look at an established client management process, this course is for you.
What you'll learn
- Use advanced best practices to maintain your businesses growth
- Keep client retention rates high
- Manage clients effectively and use your time efficiently
- Sniff out a clients budget before they tell you
- Know what and how to manage expectations and deliverables
- Make long term decisions about which clients to retain and which to lose
What you'll do:
We're going to swap client management horror stories. Who doesn't love this stuff?
Hi, I'm Evan Kimbrell.
Thanks for checking out my classes.
Currently, I'm the Founder, Director of Sprintkick, a referral-based full service digital agency based out of San Francisco. Over the past 4 years, I've overseen the development and launch of over 100 web and mobile apps. Clients range from 1-2 man startups bootstrapping their initial idea to multibillion dollar Fortune 100's like Wal-Mart, Dick's Sporting Goods, & GNC.
Prior to Sprintkick, I worked as a VC for a firm called Juvo Capital, based out of L.A. I spearheaded the firm's expansion into the Silicon Valley deal flow and into the Consumer Web tech category.
Before working for Juvo, in the long, long ago, I was a co-founder for an educational software startup called ScholarPRO that raised a ton of money and then spectacularly blew up (in the bad way). Before it exploded like the Death Star, I went through 5 tech incubators (yes 5) with Tech Stars, Excelerate Labs, MassChallenge, Babson Venture Program, and Sparkseed.
That's enough about me. Hope you enjoy my class!