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11 Videos (32m)
    • Welcome To This Course!

      0:35
    • How To Train Your Client

      2:10
    • Draw A Line In The Sand

      1:29
    • Augment Expectation With Reality

      2:14
    • Get Better Bait

      1:41
    • Keep An Ace Up Your Sleeve

      2:22
    • Make Like Elsa And "Let It Go"

      0:57
    • How We Use Basecamp To Manage Project Communications

      6:42
    • How We Use Harvest For Time Tracking And Client Management

      5:14
    • How We Use Zapier To Automate Tasks

      5:03
    • How We Use Evernote To Track To-Do Lists

      3:09

About This Class

Keeping clients on track - whether you are a designer, developer, freelance wordsmith, or countless other service-based professions - can be tough. Keeping things moving forward smoothly requires so much more than just steady communication or a good contract; this course dives into some tried-and-true tips for how to:

  • Maintain Project Control From Start To Finish
  • Train Your Clients
  • Increase Engagement
  • Receive Timely Feedback

Don't leave your client management to chance - learn how to confidently lead clients and customers where they need to go, all while delivering a stellar work experience for both them and you.

684a4190

12 of 15 students recommendSee All

I think this was a pretty great overview. (don't start until the contract is signed though... )
Derek Wood

sheriffderek.consulting

160

Students

1

Projects

Derrick & Jennah Mitchell

Digital Nomads & Online Teachers

Jennah has worked as a writer and project manager for close to a decade. In 2010 she first dabbled in telecommuting by starting a freelance company on the popular job board website Elance.com. Her business quickly grew, and in a little over a year she was employing over 5 other freelancers to help complete all of the projects in queue. Her time spent working as a telecommuter via Elance netted close to $100,000 - all while only working a few hours per day from home.

Derrick has spent his entire career in the creative arts and marketing sector. Starting back as early as high school where he turned homework into paying gigs, his love for all things art and technology driven has continued to grow. Working with brands such as MTV, Nintendo, and Netflix while employed as an intern for Seven 2 Interactive catapulted his career. His branding work and graphic design has been included in international publications for the design industry and regularly featured on trending websites.

His most current accomplishments have been as the exclusive designer for Falkor Defense. Under the direction of Clint Walker, Derrick created an elite, multimillion-dollar brand from scratch. Additional projects for clients include global marketing campaigns, trade show design and implementation, app designs, and more.

Derrick and Jennah are the owners of Mitchell’s Garage | Creative Media Chop Shop, located in Kalispell, Montana, where they helps businesses find success with both print and online marketing efforts. Mitchell’s Garage has been successful in reaching and working with clients all over the world, including Washington D.C., New York, California, Calgary, Austria, Australia, Washington, Colorado, and of course, throughout Montana. Derrick and Jennah have worked for clients both big and small, and have helped ideate creative content and marketing strategies for countless companies including LEGO.

They recently also created a company and website called WhyTelecom to help support telecommuters, entrepreneurs, and business owners around the world. www.whytele.com.