Working with Aggressive People

Sorin Dumitrascu, Management trainer

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17 Lessons (1h 38m)
    • 1. Promo

      1:00
    • 2. About the Course

      2:08
    • 3. Course Overview

      3:05
    • 4. Verbal Assailants

      7:02
    • 5. Dealing with Verbal Assailants

      11:36
    • 6. Dirty Diggers

      5:33
    • 7. Managing Dirty Diggers

      14:20
    • 8. Hotheads

      5:37
    • 9. Working with the Hotheads

      7:05
    • 10. Recognizing passive aggressors

      3:30
    • 11. Knowledge Wardens

      5:15
    • 12. Dealing with Knowledge Wardens

      5:17
    • 13. Unresponsive Aggressors

      5:44
    • 14. Managing Unresponsive Aggressors

      10:24
    • 15. Wafflers

      4:54
    • 16. Dealing with Wafflers

      4:17
    • 17. Working with Aggressive People

      0:51

Project Description

7 Days to Manage your Aggressors

1. Take the course

2. Identify your aggressors

3. Identify their types and characteristics

4. Plan for dealing with your aggressors

5. Log your activities

6. Prepare a short overview of your activities after 7 days

7. Build on progress and revisit your plan as often as necessary

Student Projects